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At a Glance
Market Segments
Mid-Market (64.5% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00 Per Month
Observe.AI
Star Rating
(236)4.6 out of 5
Market Segments
Mid-Market (64.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Observe.AIScratchpad
Star Rating
(1,492)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Scratchpad excels in ease of use, scoring 9.6, with many reviewers mentioning its intuitive interface and seamless integration with existing workflows, making it a favorite among mid-market users.
- Reviewers mention that Observe.AI shines in machine learning capabilities, scoring 8.9, with users highlighting its advanced analytics and AI-driven insights that enhance call analysis and lead qualification processes.
- G2 users note that Scratchpad has a higher overall star rating of 4.8 compared to Observe.AI's 4.6, indicating a stronger overall satisfaction among its user base, particularly in the mid-market segment.
- Users on G2 report that Observe.AI significantly outperforms Scratchpad in call analysis, scoring 9.1 versus Scratchpad's 4.0, with many praising its detailed feedback and actionable insights that improve sales conversations.
- Reviewers mention that while Scratchpad has a strong quality of support with a score of 9.7, users of Observe.AI appreciate its product direction, scoring 9.7, indicating a positive outlook on future updates and features.
- Users say that Scratchpad's entry-level price of $0.00 is a major advantage for startups and small businesses, while Observe.AI's pricing structure is less clear, which may deter some potential users looking for budget-friendly options.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableFree Trial
Observe.AI
No trial information availableScratchpad
Free Trial is available
Ratings
Meets Requirements
8.8
183
9.2
975
Ease of Use
9.2
183
9.6
986
Ease of Setup
9.0
106
9.4
114
Ease of Admin
9.2
91
9.0
76
Quality of Support
9.2
179
9.7
896
Has the product been a good partner in doing business?
9.3
93
9.6
76
Product Direction (% positive)
9.7
175
9.3
822
Features by Category
Lead Facilitation
Not enough data
7.7
53
Not enough data
8.8
61
Not enough data
8.8
72
Not enough data
8.3
61
Organization
Not enough data
9.6
168
Not enough data
9.7
162
Not enough data
9.1
124
Performance Analysis
Not enough data
8.3
68
Not enough data
8.6
81
Sales Analysis
Not enough data
8.6
75
Not enough data
9.5
111
Generative AI
Not enough data
6.6
17
Not enough data
6.2
17
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.9
182
Not enough data
6.4
116
Not enough data
5.0
100
Not enough data
6.4
85
Not enough data
9.5
194
Not enough data
7.6
130
Not enough data
8.6
148
Repeatability and Reportability
Not enough data
7.9
143
Not enough data
9.0
171
Not enough data
8.8
155
Not enough data
7.2
118
Not enough data
5.6
96
AI and Automation
Not enough data
7.8
129
Not enough data
7.0
110
Not enough data
6.1
95
Not enough data
5.5
94
Not enough data
5.5
95
Generative AI
Not enough data
5.4
74
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.5
43
4.3
5
8.9
44
4.7
6
9.1
44
3.3
6
9.0
40
3.9
6
Agent Performance Management
9.3
40
3.3
6
8.7
42
6.0
5
9.1
43
6.0
5
Generative AI
8.9
17
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Not enough data
Engagement
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8
22
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
Feature Not Available
Not enough data
7.0
131
Personalization
Not enough data
Feature Not Available
Not enough data
8.9
262
Not enough data
9.1
264
Not enough data
8.0
167
Administrative
Not enough data
9.4
282
Not enough data
8.2
149
Not enough data
7.9
145
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.3
42
Not enough data
8.0
42
Not enough data
7.4
38
Not enough data
9.1
46
Not enough data
9.2
40
Predictive Analytics
Not enough data
7.1
39
Not enough data
8.5
39
Not enough data
8.1
38
Not enough data
8.6
43
Sales Management
Not enough data
9.3
46
Not enough data
7.1
40
Not enough data
8.4
41
Not enough data
8.6
43
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.2
6
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
Not enough data
Feedback
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
8.3
5
Not enough data
6.0
5
Not enough data
10.0
7
Not enough data
8.3
5
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Scratchpad are categorized as Conversation Intelligence
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Scratchpad is categorized as Sales Engagement, AI Sales Assistant, Productivity Bots, Sales Analytics, Sales Performance Management, and Sales Coaching
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.2%
Consumer Services
12.3%
Hospital & Health Care
7.3%
Telecommunications
6.8%
Financial Services
6.8%
Other
53.6%
Computer Software
45.5%
Information Technology and Services
19.0%
Financial Services
4.2%
Marketing and Advertising
3.0%
Telecommunications
2.3%
Other
26.0%
Discussions
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 Comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
What's a scratchpad?
8 Comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 Comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 Comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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