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At a Glance
Market Segments
Mid-Market (64.4% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
Observe.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISalesforce Sales Cloud
Star Rating
(25,281)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Observe.AI excels in ease of use, scoring 9.2 compared to Salesforce Sales Cloud's 8.1. Users report that the intuitive interface and streamlined workflows in Observe.AI make it easier for teams to adopt and utilize the software effectively.
- Users on G2 mention that Observe.AI offers superior call recording features, with a score of 9.5 versus Salesforce's 8.7. Reviewers highlight the clarity and reliability of recordings, which are crucial for training and quality assurance.
- Reviewers mention that the quality of support for Observe.AI is notably higher, scoring 9.2 compared to Salesforce's 8.1. Users appreciate the responsiveness and expertise of the support team, which enhances their overall experience.
- Users report that both products meet requirements equally well, each scoring 8.8. However, reviewers note that Observe.AI's specific focus on AI-driven insights provides a more tailored experience for sales teams looking to leverage data effectively.
- G2 users highlight that Observe.AI's product direction is rated at 9.7, significantly higher than Salesforce's 8.2. Reviewers express confidence in Observe.AI's commitment to innovation and continuous improvement, which aligns with their evolving business needs.
- Users say that while both platforms utilize machine learning, Observe.AI's score of 8.9 outshines Salesforce's 8.6. Reviewers mention that the advanced analytics and predictive capabilities in Observe.AI help teams make more informed decisions and improve lead qualification processes.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Observe.AI
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.8
185
8.8
13,779
Ease of Use
9.2
185
8.2
17,759
Ease of Setup
9.0
108
7.8
8,723
Ease of Admin
9.2
91
7.9
4,431
Quality of Support
9.2
181
8.1
12,018
Has the product been a good partner in doing business?
9.3
93
8.4
4,395
Product Direction (% positive)
9.7
177
8.2
13,453
Features by Category
Sales Force Automation
Not enough data
8.8
9444
|
Verified
Not enough data
8.3
6385
|
Verified
Not enough data
8.7
9165
|
Verified
Not enough data
8.3
9424
|
Verified
Not enough data
8.0
7307
|
Verified
Not enough data
8.2
7599
|
Verified
Not enough data
8.0
6746
|
Verified
Not enough data
8.1
6646
|
Verified
Not enough data
8.3
7398
|
Verified
Marketing Automation
Not enough data
8.0
6658
|
Verified
Not enough data
8.1
6980
|
Verified
Not enough data
8.5
8003
|
Verified
Not enough data
7.9
5419
Customer Support
Not enough data
8.3
6802
|
Verified
Not enough data
8.1
6376
|
Verified
Not enough data
8.2
6773
|
Verified
Not enough data
8.0
5490
|
Verified
Not enough data
8.2
5980
|
Verified
Reporting & Analytics
Not enough data
8.5
8924
|
Verified
Not enough data
8.5
9111
|
Verified
Not enough data
8.2
7420
|
Verified
Mobile & Social
Not enough data
7.9
5608
|
Verified
Not enough data
7.8
5240
|
Verified
Not enough data
7.7
6087
|
Verified
Platform
Not enough data
8.5
3577
|
Verified
Not enough data
8.5
3584
|
Verified
Not enough data
8.6
3609
|
Verified
Not enough data
8.4
2888
|
Verified
Not enough data
8.5
3160
|
Verified
Not enough data
8.1
3183
|
Verified
Not enough data
8.7
3583
|
Verified
Not enough data
8.1
3017
Integration
Not enough data
8.5
2592
|
Verified
Not enough data
8.5
3044
|
Verified
Not enough data
8.5
2885
|
Verified
Generative AI
Not enough data
7.6
879
Agentic AI - CRM
Not enough data
7.9
240
Not enough data
7.9
240
Not enough data
8.2
238
Not enough data
8.0
235
Not enough data
8.0
233
Not enough data
8.0
235
Not enough data
8.2
236
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
269
Not enough data
8.8
290
Not enough data
8.8
312
Not enough data
8.6
286
Organization
Not enough data
8.9
347
Not enough data
8.8
338
Not enough data
8.9
332
Performance Analysis
Not enough data
8.4
281
Not enough data
8.8
304
Sales Analysis
Not enough data
8.4
282
Not enough data
8.8
296
Generative AI
Not enough data
8.5
120
Not enough data
8.4
120
Agentic AI - AI Sales Assistant
Not enough data
9.1
24
Not enough data
9.0
24
Not enough data
9.0
24
Not enough data
9.0
23
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.2
24
Integrated Workflows
Not enough data
8.7
516
Not enough data
8.5
508
Not enough data
8.1
464
Not enough data
8.1
459
Not enough data
8.8
517
Not enough data
8.4
466
Not enough data
8.6
479
Repeatability and Reportability
Not enough data
8.4
481
Not enough data
8.7
499
Not enough data
8.7
495
Not enough data
8.3
481
Not enough data
7.8
415
AI and Automation
Not enough data
8.5
459
Not enough data
8.4
466
Not enough data
8.3
426
Not enough data
8.0
430
Not enough data
7.8
412
Generative AI
Not enough data
7.4
266
Agentic AI - Sales Engagement
Not enough data
8.3
86
Not enough data
8.4
86
Not enough data
8.5
84
Not enough data
8.4
86
Not enough data
8.3
86
Not enough data
8.3
86
Not enough data
8.5
85
Call Analytics
9.5
43
8.7
130
8.9
44
8.6
134
9.1
44
8.7
130
9.0
40
8.9
130
Agent Performance Management
9.3
40
8.7
139
8.7
42
8.7
123
9.1
43
8.8
140
Generative AI
8.9
17
8.2
55
Agentic AI - Conversation Intelligence
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Quality Assurance
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Not enough data
Engagement
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.7
63
Not enough data
8.4
63
Not enough data
8.8
64
Not enough data
8.5
61
Not enough data
8.4
61
Not enough data
8.3
55
Not enough data
8.2
56
CRM Data Enrichment
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
8.0
60
Not enough data
8.5
54
Account Management
Not enough data
8.2
61
Not enough data
8.0
61
Not enough data
8.1
58
Not enough data
8.2
57
Not enough data
8.6
53
Not enough data
8.4
54
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
18
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
8.0
18
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Generative AI
8.9
24
Not enough data
Sales Performance Features - Sales Planning
Not enough data
8.4
172
Not enough data
8.5
163
Not enough data
8.5
168
Not enough data
8.6
168
Not enough data
8.6
166
Not enough data
8.8
166
Not enough data
8.2
163
Territory Management - Sales Planning
Not enough data
8.6
164
Not enough data
8.5
169
Quota & Capacity Management - Sales Planning
Not enough data
8.4
166
Not enough data
8.3
173
Not enough data
8.4
167
Agentic AI - Sales Planning
Not enough data
8.4
54
Not enough data
8.5
53
Agentic AI - Lead Scoring
Not enough data
7.7
48
Not enough data
8.2
48
Not enough data
7.8
48
Not enough data
7.9
49
Attribution
Not enough data
8.9
443
Not enough data
8.9
447
Not enough data
8.6
429
Discovery
Not enough data
8.9
450
Not enough data
8.6
445
Not enough data
8.6
427
Management
Not enough data
8.5
415
Not enough data
8.6
433
Platform
Not enough data
8.6
425
Not enough data
8.6
425
Agentic AI - Sales Performance Management
Not enough data
8.4
70
Not enough data
8.6
70
Not enough data
8.5
71
Incentives
Not enough data
8.1
432
Not enough data
8.4
495
Not enough data
8.0
431
Not enough data
8.5
507
Personalization
Not enough data
8.6
476
Not enough data
8.8
554
Not enough data
8.9
585
Not enough data
8.6
531
Administrative
Not enough data
8.7
559
Not enough data
8.5
522
Not enough data
8.4
503
Agentic AI - Email Tracking
Not enough data
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.2
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Analytics
Not enough data
8.3
570
Not enough data
8.4
578
Not enough data
8.3
592
Customizations
Not enough data
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Generative AI
Not enough data
7.5
292
Agentic AI - Sales Analytics
Not enough data
8.2
77
Not enough data
8.6
76
Not enough data
8.3
76
Not enough data
8.3
76
Not enough data
8.3
76
Data Sourcing
Not enough data
8.5
961
Not enough data
8.7
992
Not enough data
8.3
896
Not enough data
8.7
1023
Not enough data
8.6
956
Predictive Analytics
Not enough data
8.4
938
Not enough data
8.6
951
Not enough data
8.1
849
Not enough data
8.3
889
Sales Management
Not enough data
8.7
978
Not enough data
8.1
852
Not enough data
8.6
973
Not enough data
8.8
1041
Agentic AI - Outbound Call Tracking
Not enough data
8.5
38
Not enough data
8.5
39
Calling
Not enough data
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
182
Not enough data
8.7
42
Contacts
Not enough data
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Insights
Not enough data
9.1
186
Not enough data
8.9
182
Not enough data
8.2
178
Not enough data
8.5
188
Not enough data
8.4
183
Not enough data
8.6
38
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
Not enough data
8.8
258
Not enough data
8.8
250
Not enough data
8.5
210
Not enough data
8.5
245
Feedback
Not enough data
8.8
238
Not enough data
8.6
235
Not enough data
8.6
215
Not enough data
8.6
203
Not enough data
8.9
227
Not enough data
8.9
228
Not enough data
8.7
201
Generative AI
Not enough data
7.7
72
Agentic AI - Sales Enablement
Not enough data
8.1
30
Not enough data
8.2
30
Not enough data
8.2
30
Content Management
Not enough data
8.3
349
Not enough data
8.1
340
Not enough data
8.2
325
Not enough data
8.5
316
Not enough data
8.3
333
Analytics
Not enough data
8.7
340
Not enough data
8.4
339
Not enough data
8.5
221
Not enough data
8.3
348
Learning Management - Sales Enablement
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Revenue Enablement - Sales Enablement
Not enough data
8.5
23
Not enough data
8.4
24
Not enough data
9.0
23
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Salesforce Sales Cloud are categorized as Conversation Intelligence
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Discussions
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 Comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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