Compare Nutshell and Zoho CRM 
At a Glance
Market Segments
Small-Business (79.0% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Free
Nutshell
Star Rating
(1,411)4.3 out of 5
Market Segments
Small-Business (79.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Free Trial is available
Browse all 8 pricing plansZoho CRM
Star Rating
(2,892)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in providing a comprehensive suite of features at a competitive price, making it a strong choice for small businesses looking for an all-in-one solution. Users appreciate its ability to combine sales automation, analytics, and multichannel engagement, which supports business growth effectively.
- Users say that Nutshell stands out for its simplicity and effectiveness in lead tracking and management. Reviewers highlight its seamless call logging and transcription feature, which automatically documents conversations, providing clarity and confidence in managing client relationships.
- According to verified reviews, Zoho CRM is praised for its intuitive interface and ease of navigation, which enhances the user experience. New users have noted the platform's seamless integration with other software, making it easier to adapt to their existing workflows.
- Reviewers mention that Nutshell's customer support team is a significant asset, with many users describing them as responsive and positive. This level of support is particularly beneficial for users who prefer a straightforward setup process and may need assistance during implementation.
- G2 reviewers highlight that while Zoho CRM has a broader range of features, some users feel it can be overwhelming at times. This complexity may pose challenges for those who prefer a more streamlined approach to CRM functionalities.
- Users report that both platforms have strong capabilities in contact and account management, but Nutshell's focused approach allows it to excel in specific tasks without unnecessary complexity, making it a preferred choice for users who prioritize simplicity in their CRM experience.
Pricing
Entry-Level Pricing
Nutshell
Sales Foundation
Starting at $13.00
1 user Per Month
An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Nutshell
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.4
1,123
8.4
2,460
Ease of Use
8.7
1,221
8.3
2,479
Ease of Setup
8.5
655
8.0
1,250
Ease of Admin
8.7
523
8.0
1,019
Quality of Support
8.7
1,026
7.6
2,253
Has the product been a good partner in doing business?
8.8
516
8.0
995
Product Direction (% positive)
8.5
1,111
8.0
2,395
Features by Category
Sales Force Automation
8.5
890
|
Verified
8.5
1647
|
Verified
Feature Not Available
8.3
876
|
Verified
8.3
863
|
Verified
8.2
1566
|
Verified
8.1
879
|
Verified
8.2
1632
|
Verified
7.5
676
|
Verified
7.8
1186
|
Verified
8.1
728
|
Verified
8.4
671
|
Verified
7.4
675
|
Verified
7.9
1217
|
Verified
7.3
584
8.0
1209
|
Verified
7.6
651
8.2
1323
|
Verified
Marketing Automation
7.7
671
|
Verified
8.0
1343
|
Verified
7.6
603
7.9
1304
|
Verified
8.4
814
|
Verified
8.4
1538
|
Verified
7.2
574
7.9
1126
|
Verified
Customer Support
7.9
637
8.0
1201
|
Verified
7.9
660
|
Verified
7.9
1204
|
Verified
8.0
690
|
Verified
7.9
1236
|
Verified
7.4
557
|
Verified
7.8
1068
|
Verified
7.8
577
|
Verified
8.0
1113
|
Verified
Reporting & Analytics
7.8
795
|
Verified
8.2
1510
|
Verified
8.2
857
|
Verified
8.2
1559
|
Verified
7.4
683
|
Verified
8.1
1055
|
Verified
Mobile & Social
7.2
552
|
Verified
8.1
1082
|
Verified
7.0
551
|
Verified
8.0
1091
|
Verified
7.1
649
|
Verified
8.0
1201
|
Verified
Platform
7.7
639
|
Verified
8.1
865
|
Verified
7.9
611
|
Verified
8.1
838
|
Verified
8.4
661
|
Verified
8.4
857
|
Verified
7.2
483
|
Verified
8.1
647
|
Verified
6.5
427
|
Verified
7.8
547
|
Verified
7.2
501
8.1
718
|
Verified
8.4
639
|
Verified
8.4
845
|
Verified
7.3
482
|
Verified
8.1
661
|
Verified
Integration
7.9
607
|
Verified
8.3
651
|
Verified
7.5
541
|
Verified
8.1
640
|
Verified
7.3
478
|
Verified
8.0
600
|
Verified
Generative AI
Feature Not Available
8.2
180
Agentic AI - CRM
7.6
42
8.0
65
7.5
40
8.3
63
7.2
41
8.1
66
7.3
41
8.0
65
7.2
41
8.3
64
7.3
40
8.3
64
7.2
41
8.3
64
Email Marketing
8.1
249
Not enough data
8.4
261
Not enough data
Feature Not Available
Not enough data
8.3
260
Not enough data
8.5
264
Not enough data
8.1
249
Not enough data
Feature Not Available
Not enough data
8.2
222
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics
7.1
139
Not enough data
8.1
241
Not enough data
Generative AI
6.5
159
Not enough data
6.7
159
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.0
246
Not enough data
7.2
206
Not enough data
7.0
197
Not enough data
7.8
218
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.3
27
Not enough data
8.1
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.3
195
8.7
161
8.2
192
8.8
157
7.3
160
8.3
146
Feature Not Available
8.2
142
8.1
170
8.9
155
8.0
180
8.8
153
8.1
168
8.5
148
Repeatability and Reportability
Feature Not Available
8.4
145
8.2
173
8.6
150
8.2
168
8.6
143
7.4
151
8.2
139
Feature Not Available
7.9
121
AI and Automation
7.7
165
8.3
147
7.9
164
8.5
146
Feature Not Available
8.3
140
Feature Not Available
8.1
134
Feature Not Available
7.8
126
Generative AI
Feature Not Available
7.5
69
Agentic AI - Sales Engagement
6.8
12
7.9
28
7.5
12
7.8
26
7.2
12
8.0
27
7.2
13
7.9
26
7.5
12
7.7
27
7.7
13
8.0
27
7.4
12
8.1
26
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Customization
8.3
44
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
41
Not enough data
Additional Functionality
8.6
43
Not enough data
6.8
35
Not enough data
8.5
42
Not enough data
6.6
33
Not enough data
8.0
40
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
6.7
9
7.9
21
7.4
9
8.1
20
6.9
9
7.9
21
Incentives
6.8
94
8.2
154
|
Verified
6.6
98
8.4
161
|
Verified
6.5
94
8.0
153
|
Verified
7.6
99
8.4
162
|
Verified
Personalization
7.5
107
8.5
178
|
Verified
7.7
106
8.6
179
|
Verified
8.2
118
8.6
185
|
Verified
7.7
105
8.4
172
|
Verified
Administrative
7.7
109
8.5
170
|
Verified
7.5
103
8.5
174
|
Verified
7.3
97
8.4
162
Agentic AI - Email Tracking
7.9
12
7.7
30
8.2
11
7.5
29
8.3
11
7.6
30
8.5
11
7.0
29
8.2
11
7.0
30
8.5
11
7.4
30
8.5
11
7.6
29
Analytics
8.0
187
8.3
139
8.0
181
8.3
144
7.9
175
8.4
145
Customizations
8.4
185
8.7
149
8.3
192
8.8
146
8.3
192
8.8
147
8.0
176
8.7
143
8.4
190
8.6
148
Generative AI
Feature Not Available
7.6
59
Agentic AI - Sales Analytics
6.9
13
7.5
29
6.9
13
7.5
29
7.1
13
7.1
29
7.2
13
7.4
29
7.7
13
7.5
29
Data Sourcing
7.6
163
8.3
145
7.9
173
8.4
149
Feature Not Available
8.3
142
8.5
184
8.6
156
8.2
170
8.5
147
Predictive Analytics
7.9
172
8.5
147
7.8
167
8.3
139
Feature Not Available
8.0
124
7.5
161
8.2
130
Sales Management
8.4
189
8.5
154
Feature Not Available
8.3
131
Feature Not Available
8.5
145
8.5
197
8.8
152
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nutshell and Zoho CRM are categorized as Sales Engagement, Sales Analytics, CRM, Sales Performance Management, and Email Tracking
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, AI Sales Assistant, Sales Gamification, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Nutshell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
7.9%
Computer Software
7.5%
Construction
5.3%
Information Technology and Services
4.9%
Financial Services
3.3%
Other
71.1%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Alternatives
Discussions
I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts? I may need help getting it set up.
2 Comments
AR
Call the Help Desk; they typically answer earlier in the day or call you back the same day. There is no BCC availability that I am aware of.Read more
What integration options have you found that work best for Nutshell?
2 Comments
AB
I love fireflies.ai but it requires API or zapier
Google workplaces has a great chrome extension for gmail which has caught a lot more for input f...Read more
Is there a limit to the number of contacts that I can add to Nutshell?
1 Comment
Official Response from Nutshell
No. All Nutshell subscriptions include unlimited contacts and data storage.Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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