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At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Free
Nutshell
Star Rating
(1,323)4.3 out of 5
Market Segments
Small-Business (79.1% of reviews)
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Free Trial is available
Browse all 8 pricing plansZoho CRM
Star Rating
(2,808)4.1 out of 5
Market Segments
Small-Business (62.0% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM offers a free entry-level price, making it accessible for small businesses, while Nutshell starts at $13.00, which some users feel is a barrier for entry.
- Reviewers mention that Nutshell has a slightly higher star rating (4.3) compared to Zoho CRM (4.1), indicating a more favorable overall user experience, particularly in areas like ease of use and quality of support.
- G2 users highlight that Nutshell excels in ease of setup (8.5) and ease of admin (8.7), while Zoho CRM scores lower in these areas (7.9 and 8.0 respectively), suggesting that Nutshell may be more user-friendly for new users.
- Users on G2 report that both products meet requirements equally (8.4), but Nutshell shines in quality of support (8.7), with reviewers noting faster response times and more helpful customer service compared to Zoho CRM (7.6).
- Reviewers mention that Zoho CRM has superior email tracking and automation features (8.8), which users find beneficial for managing customer interactions, while Nutshell's email marketing capabilities (7.7) are seen as less robust.
- Users say that Zoho CRM's reporting features (8.1) and interactive dashboards (8.5) provide more comprehensive insights compared to Nutshell's reporting (7.8) and dashboards (8.4), making it a better choice for data-driven decision-making.
Pricing
Entry-Level Pricing
Nutshell
Sales Foundation
Starting at $13.00
1 user Per Month
An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Nutshell
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.4
1,117
8.4
2,389
Ease of Use
8.7
1,142
8.3
2,402
Ease of Setup
8.5
646
7.9
1,172
Ease of Admin
8.7
516
8.0
999
Quality of Support
8.7
1,020
7.6
2,184
Has the product been a good partner in doing business?
8.8
509
8.0
975
Product Direction (% positive)
8.5
1,105
8.0
2,326
Features by Category
Sales Force Automation
8.5
885
|
Verified
8.5
1606
|
Verified
Feature Not Available
8.3
861
|
Verified
8.3
857
|
Verified
8.2
1529
|
Verified
8.1
875
|
Verified
8.2
1611
|
Verified
7.5
673
|
Verified
7.8
1173
|
Verified
8.1
725
|
Verified
8.4
656
|
Verified
7.4
672
|
Verified
7.9
1205
|
Verified
7.3
582
8.0
1191
|
Verified
7.6
648
8.2
1305
|
Verified
Marketing Automation
7.7
668
|
Verified
8.0
1323
|
Verified
7.6
601
7.9
1286
|
Verified
8.4
810
|
Verified
8.3
1501
|
Verified
7.2
570
7.9
1112
|
Verified
Customer Support
7.9
635
8.0
1185
|
Verified
7.9
658
|
Verified
7.9
1189
|
Verified
8.0
688
|
Verified
7.9
1221
|
Verified
7.4
555
|
Verified
7.8
1056
|
Verified
7.8
574
|
Verified
8.0
1099
|
Verified
Reporting & Analytics
7.8
791
|
Verified
8.2
1482
|
Verified
8.2
854
|
Verified
8.2
1539
|
Verified
7.4
680
|
Verified
8.1
1039
|
Verified
Mobile & Social
7.2
550
|
Verified
8.1
1068
|
Verified
7.0
549
|
Verified
8.0
1079
|
Verified
7.1
647
|
Verified
8.0
1184
|
Verified
Platform
7.7
635
|
Verified
8.1
844
|
Verified
7.9
606
|
Verified
8.1
816
|
Verified
8.4
657
|
Verified
8.4
846
|
Verified
7.2
480
|
Verified
8.1
640
|
Verified
6.5
424
|
Verified
7.8
538
|
Verified
7.2
499
8.1
708
|
Verified
8.4
634
|
Verified
8.4
827
|
Verified
7.3
480
|
Verified
8.1
652
|
Verified
Integration
7.9
604
|
Verified
8.3
640
|
Verified
7.5
538
|
Verified
8.1
621
|
Verified
7.3
476
|
Verified
7.9
589
|
Verified
Generative AI
Feature Not Available
8.1
174
Agentic AI - CRM
7.5
40
8.1
63
7.5
38
8.3
62
7.1
39
8.1
62
7.2
39
8.0
62
7.1
39
8.2
62
7.2
38
8.2
62
7.1
39
8.3
62
Email Marketing
8.1
249
Not enough data
8.4
261
Not enough data
Feature Not Available
Not enough data
8.3
260
Not enough data
8.5
264
Not enough data
8.1
249
Not enough data
Feature Not Available
Not enough data
8.2
222
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics
7.1
139
Not enough data
8.1
241
Not enough data
Generative AI
6.5
159
Not enough data
6.7
159
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.0
245
Not enough data
7.2
205
Not enough data
7.0
196
Not enough data
7.8
216
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
58
Not enough data
8.4
54
Not enough data
8.4
59
Pricing
Not enough data
8.1
61
Not enough data
7.6
57
Not enough data
8.1
56
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
56
Quoting
Not enough data
8.4
58
Not enough data
8.4
52
Not enough data
8.4
53
Not enough data
8.4
55
Not enough data
8.7
52
Admin
Not enough data
8.4
87
Not enough data
7.7
82
Not enough data
8.3
85
Not enough data
8.3
82
Channels
Not enough data
8.1
57
Not enough data
7.7
52
Not enough data
8.1
49
Platform
Not enough data
8.4
87
Not enough data
8.2
83
Not enough data
8.0
77
Not enough data
8.6
88
Not enough data
8.4
90
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.8
56
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.7
55
|
Verified
Not enough data
8.6
51
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
7.9
16
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
59
|
Verified
Not enough data
8.8
57
Not enough data
8.8
44
Platform
Not enough data
8.8
63
|
Verified
Not enough data
9.0
62
|
Verified
Not enough data
8.8
56
|
Verified
Not enough data
8.8
61
|
Verified
Not enough data
8.8
61
|
Verified
Employee Features
Not enough data
9.0
64
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.9
66
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.5
68
Not enough data
8.8
69
Not enough data
8.8
69
Not enough data
8.8
69
Organization
Not enough data
8.6
70
Not enough data
8.4
69
Not enough data
8.5
69
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.5
71
Sales Analysis
Not enough data
8.4
65
Not enough data
8.4
69
Generative AI
Not enough data
8.2
25
Not enough data
8.1
25
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.3
195
8.7
156
8.2
192
8.8
153
7.3
160
8.3
143
Feature Not Available
8.2
138
8.1
169
8.9
151
8.0
180
8.8
150
8.1
168
8.5
145
Repeatability and Reportability
Feature Not Available
8.4
142
8.2
173
8.6
147
8.2
168
8.5
140
7.4
151
8.2
135
Feature Not Available
7.9
118
AI and Automation
7.7
165
8.3
143
7.9
164
8.4
142
Feature Not Available
8.3
137
Feature Not Available
8.1
130
Feature Not Available
7.8
123
Generative AI
Feature Not Available
7.4
67
Agentic AI - Sales Engagement
6.8
12
7.7
25
7.5
12
7.7
25
7.2
12
7.9
25
7.2
12
7.7
24
7.5
12
7.5
25
7.6
12
7.8
25
7.4
12
8.0
25
Customer Requirements
Not enough data
8.5
50
Not enough data
8.5
49
Not enough data
8.5
51
Contracts
Not enough data
8.5
49
Not enough data
8.3
46
Not enough data
8.5
49
Revenue
Not enough data
8.6
50
Not enough data
8.5
49
Not enough data
8.5
46
Platform Basics
Not enough data
8.4
91
Not enough data
8.6
86
Not enough data
8.5
90
Not enough data
8.3
82
Not enough data
8.9
50
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
75
Not enough data
8.6
72
Not enough data
8.5
72
Not enough data
8.7
73
Not enough data
8.6
71
Collaboration
Not enough data
8.8
72
Not enough data
8.5
74
Not enough data
8.9
76
Not enough data
9.0
79
Not enough data
8.7
73
Not enough data
8.7
71
Lead Monitoring
Not enough data
8.9
39
Not enough data
8.8
39
Not enough data
8.6
39
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.2
39
Not enough data
8.4
39
Not enough data
8.0
39
Not enough data
8.2
39
Analytics
Not enough data
9.1
39
Not enough data
8.8
39
Customization
Not enough data
8.6
38
Not enough data
8.5
38
Not enough data
8.7
38
Not enough data
8.6
38
Customization
8.3
43
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
40
Not enough data
Additional Functionality
8.6
42
Not enough data
6.7
34
Not enough data
8.5
41
Not enough data
6.5
32
Not enough data
7.9
39
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.4
20
Not enough data
7.9
20
Discovery
Not enough data
8.5
20
Not enough data
8.3
20
Not enough data
8.1
20
Management
Not enough data
8.3
20
Not enough data
8.3
20
Platform
Not enough data
8.3
20
Not enough data
8.3
20
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
6.7
9
7.9
20
7.4
9
8.2
19
6.9
9
7.8
20
Incentives
6.8
94
8.2
151
|
Verified
6.6
98
8.4
158
|
Verified
6.5
94
8.0
150
|
Verified
7.6
99
8.4
159
|
Verified
Personalization
7.5
107
8.5
175
|
Verified
7.7
106
8.6
176
|
Verified
8.2
118
8.7
182
|
Verified
7.7
105
8.4
169
|
Verified
Administrative
7.7
109
8.5
167
|
Verified
7.5
103
8.5
171
|
Verified
7.3
97
8.3
159
Agentic AI - Email Tracking
7.9
12
7.6
28
8.2
11
7.4
28
8.3
11
7.4
28
8.5
11
6.9
27
8.2
11
6.9
28
8.5
11
7.3
28
8.5
11
7.5
28
Analytics
8.0
187
8.3
132
8.0
181
8.4
138
7.9
175
8.4
139
Customizations
8.4
185
8.7
143
8.3
192
8.8
140
8.3
192
8.8
140
8.0
176
8.7
136
8.4
190
8.6
141
Generative AI
Feature Not Available
7.6
56
Agentic AI - Sales Analytics
6.9
13
7.3
27
6.9
13
7.5
27
7.1
13
7.1
27
7.2
13
7.2
27
7.7
13
7.3
27
Data Sourcing
7.6
163
8.3
140
7.9
173
8.4
144
Feature Not Available
8.2
137
8.5
184
8.6
149
8.1
170
8.5
140
Predictive Analytics
7.9
172
8.5
140
7.8
167
8.3
133
Feature Not Available
8.0
120
7.5
161
8.2
126
Sales Management
8.4
189
8.5
147
Feature Not Available
8.3
126
Feature Not Available
8.5
139
8.5
197
8.8
146
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nutshell and Zoho CRM are categorized as Sales Engagement, Sales Analytics, CRM, Sales Performance Management, and Email Tracking
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, AI Sales Assistant, Quote Management, Sales Gamification, CPQ, Lead Capture, Lead Scoring, and Sales Enablement
Reviews
Reviewers' Company Size
Nutshell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.1%
Computer Software
7.6%
Information Technology and Services
5.2%
Construction
5.0%
Financial Services
3.3%
Other
70.9%
Information Technology and Services
16.1%
Computer Software
9.9%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.1%
Alternatives
Discussions
I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts? I may need help getting it set up.
2 Comments
AR
Call the Help Desk; they typically answer earlier in the day or call you back the same day. There is no BCC availability that I am aware of.Read more
What integration options have you found that work best for Nutshell?
2 Comments
AB
I love fireflies.ai but it requires API or zapier
Google workplaces has a great chrome extension for gmail which has caught a lot more for input f...Read more
Is there a limit to the number of contacts that I can add to Nutshell?
1 Comment
Official Response from Nutshell
No. All Nutshell subscriptions include unlimited contacts and data storage.Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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