# Nutshell vs Zoho CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho CRM excels in user experience, with many praising its **intuitive interface** and seamless integration with various outreach applications. Users appreciate how it keeps all sales processes organized, which significantly enhances productivity.
- **Users say** that Nutshell offers a user-friendly interface that simplifies managing sales pipelines and customer interactions. Reviewers highlight its effectiveness in reducing manual work and keeping marketing campaigns organized, making it a solid choice for small businesses.
- **According to verified reviews** , Zoho CRM's implementation process is often described as quick and straightforward, with users noting that the **onboarding wizard** is particularly helpful for new users. This contrasts with some feedback on Nutshell, where users have mentioned a slightly steeper learning curve.
- **Reviewers mention** that while both platforms provide good support, Zoho CRM's support team is frequently highlighted for their responsiveness and effectiveness in resolving issues, which enhances the overall user experience compared to Nutshell.
- **Users report** that Zoho CRM's pricing transparency is a significant advantage, as many find the free tier appealing for small businesses. In contrast, Nutshell starts at a monthly fee, which some users feel may be a barrier for startups or smaller teams.
- **G2 reviewers indicate** that while both products meet user requirements effectively, Zoho CRM's automation features are particularly praised for saving time in managing leads and follow-ups, whereas Nutshell is noted for its ease of use but may lack some advanced automation capabilities.



| | Nutshell | Zoho CRM | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,427 | 2,928 | 
| **Largest Market Segment** | Small-Business (79.0% of reviews) | Small-Business (61.7% of reviews) | 
| **Entry Level Price** | Starting at $13.00 1 user Per Month | Free | 

---
## Top Pros & Cons

### Nutshell

Pros:
- Ease of Use (379 reviews)
- Helpful (207 reviews)

Cons:
- Missing Features (172 reviews)
- Limited Features (117 reviews)

### Zoho CRM

Pros:
- Ease of Use (270 reviews)
- Features (171 reviews)

Cons:
- Learning Curve (112 reviews)
- Integration Issues (70 reviews)

---
## Ratings Comparison
| Rating | Nutshell | Zoho CRM | 
|---|---|---|
  | **Meets Requirements** | 8.4 (1132 reviews) | 8.4 (2484 reviews) | 
  | **Ease of Use** | 8.7 (1232 reviews) | 8.3 (2504 reviews) | 
  | **Ease of Setup** | 8.5 (663 reviews) | 8.0 (1274 reviews) | 
  | **Ease of Admin** | 8.7 (524 reviews) | 8.0 (1023 reviews) | 
  | **Quality of Support** | 8.7 (1035 reviews) | 7.6 (2276 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (517 reviews) | 8.0 (998 reviews) | 
  | **Product Direction (% positive)** | 8.5 (1119 reviews) | 8.0 (2411 reviews) | 

---
## Pricing

### Nutshell

#### Entry-Level Pricing

Plan: Sales Foundation

Price: Starting at $13.00 1 user Per Month

Description: An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.

Key Features:
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync

[Browse all 8 editions](https://www.g2.com/products/nutshell/pricing)

#### Free Trial

Yes

### Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.

Key Features:
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities

[Browse all 5 editions](https://www.g2.com/products/zoho-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | 7.6/10 | 1001 |
| **Zoho CRM** | 8.1/10 | 1970 |

#### Sales Force Automation

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Contact & Account Management** | 8.5 (896 reviews) ✓ Verified | 8.5 (1660 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.3 (877 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.3 (870 reviews) ✓ Verified | 8.2 (1573 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.1 (882 reviews) ✓ Verified | 8.2 (1636 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.5 (676 reviews) ✓ Verified | 7.8 (1186 reviews) ✓ Verified | 
| **Desktop Integration** | 8.1 (729 reviews) ✓ Verified | 8.4 (672 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.4 (675 reviews) ✓ Verified | 7.9 (1217 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.3 (585 reviews) | 8.0 (1209 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.6 (652 reviews) | 8.2 (1323 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Email Marketing** | 7.7 (673 reviews) ✓ Verified | 8.1 (1349 reviews) ✓ Verified | 
| **Campaign Management** | 7.6 (606 reviews) | 7.9 (1305 reviews) ✓ Verified | 
| **Lead Management** | 8.4 (818 reviews) ✓ Verified | 8.4 (1545 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.2 (575 reviews) | 7.9 (1129 reviews) ✓ Verified | 

#### Customer Support

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Case Management** | 7.9 (638 reviews) | 8.0 (1203 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.9 (660 reviews) ✓ Verified | 7.9 (1205 reviews) ✓ Verified | 
| **Knowledge Base** | 8.0 (690 reviews) ✓ Verified | 7.9 (1237 reviews) ✓ Verified | 
| **Call Center Features** | 7.4 (557 reviews) ✓ Verified | 7.8 (1069 reviews) ✓ Verified | 
| **Support Analytics** | 7.8 (578 reviews) ✓ Verified | 8.0 (1113 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Reporting** | 7.8 (798 reviews) ✓ Verified | 8.2 (1514 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (859 reviews) ✓ Verified | 8.2 (1566 reviews) ✓ Verified | 
| **Forecasting** | 7.4 (684 reviews) ✓ Verified | 8.1 (1055 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.2 (553 reviews) ✓ Verified | 8.1 (1083 reviews) ✓ Verified | 
| **Social Network Integration** | 7.0 (552 reviews) ✓ Verified | 8.0 (1092 reviews) ✓ Verified | 
| **Mobile User Support** | 7.1 (650 reviews) ✓ Verified | 8.0 (1202 reviews) ✓ Verified | 

#### Platform

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Customization** | 7.7 (644 reviews) ✓ Verified | 8.1 (873 reviews) ✓ Verified | 
| **Workflow Capability** | 7.9 (615 reviews) ✓ Verified | 8.2 (843 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (663 reviews) ✓ Verified | 8.4 (860 reviews) ✓ Verified | 
| **Internationalization** | 7.2 (484 reviews) ✓ Verified | 8.2 (650 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 6.5 (427 reviews) ✓ Verified | 7.8 (549 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.2 (503 reviews) | 8.1 (720 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.4 (642 reviews) ✓ Verified | 8.4 (853 reviews) ✓ Verified | 
| **Output Document Generation** | 7.3 (483 reviews) ✓ Verified | 8.1 (663 reviews) ✓ Verified | 

#### Integration

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (608 reviews) ✓ Verified | 8.3 (652 reviews) ✓ Verified | 
| **Integration APIs** | 7.5 (542 reviews) ✓ Verified | 8.1 (646 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.3 (479 reviews) ✓ Verified | 8.0 (606 reviews) ✓ Verified | 

#### Generative AI

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.2 (181 reviews) | 

#### Agentic AI - CRM

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (42 reviews) | 8.0 (67 reviews) | 
| **Multi-step Planning** | 7.6 (40 reviews) | 8.3 (65 reviews) | 
| **Cross-system Integration** | 7.2 (41 reviews) | 8.1 (69 reviews) | 
| **Adaptive Learning** | 7.2 (41 reviews) | 8.1 (67 reviews) | 
| **Natural Language Interaction** | 7.2 (41 reviews) | 8.3 (66 reviews) | 
| **Proactive Assistance** | 7.2 (40 reviews) | 8.3 (66 reviews) | 
| **Decision Making** | 7.2 (41 reviews) | 8.3 (66 reviews) | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | 8.3/10 | 320 |
| **Zoho CRM** | N/A | N/A |

#### Email Marketing

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Email and Mobile Preview** | 8.1 (250 reviews) | Not enough data | 
| **Manage Email Lists** | 8.4 (262 reviews) | Not enough data | 
| **High-Volume Sending** | Feature Not Available | Not enough data | 
| **Building and Personalizing Emails** | 8.3 (261 reviews) | Not enough data | 
| **Sending Outbound Emails** | 8.5 (265 reviews) | Not enough data | 
| **Manage Email Deliverability** | 8.1 (250 reviews) | Not enough data | 
| **Automated Email Responses** | Feature Not Available | Not enough data | 
| **Multi-user Account** | 8.2 (223 reviews) | Not enough data | 
| **Surveys** | Feature Not Available | Not enough data | 

#### Reporting & Analytics

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **A/B Testing** | 7.1 (140 reviews) | Not enough data | 
| **Basic Reporting** | 8.1 (242 reviews) | Not enough data | 

#### Generative AI

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 6.5 (160 reviews) | Not enough data | 
| **AI Text Summarization** | 6.7 (160 reviews) | Not enough data | 

#### Agentic AI - Email Marketing

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Integration

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.0 (247 reviews) | Not enough data | 
| **Integration APIs** | 7.2 (207 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 7.0 (198 reviews) | Not enough data | 
| **CRM Integration** | 7.8 (219 reviews) | Not enough data | 
| **Social Media Integration** | Feature Not Available | Not enough data | 
| **E-Commerce Integration** | Feature Not Available | Not enough data | 

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | 7.7/10 | 121 |

#### Configuration - cpq

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Product Catalog** | Not enough data | Feature Not Available | 
| **Guided Selling** | Not enough data | Feature Not Available | 
| **Configuration Rules** | Not enough data | 8.3 (59 reviews) | 
| **Price Configuration** | Not enough data | 8.3 (55 reviews) | 
| **Visual Configuration** | Not enough data | 8.4 (60 reviews) | 

#### Pricing

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Pricing Flexibility** | Not enough data | 8.1 (62 reviews) | 
| **Discounting** | Not enough data | 7.5 (57 reviews) | 
| **Commerical Rules** | Not enough data | 8.1 (56 reviews) | 
| **Terms and Conditions** | Not enough data | 8.4 (58 reviews) | 
| **Approval Workflow** | Not enough data | 8.6 (58 reviews) | 
| **Renewals** | Not enough data | 8.5 (56 reviews) | 

#### Quoting

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Grouping** | Not enough data | 8.4 (58 reviews) | 
| **Version Control** | Not enough data | 8.4 (52 reviews) | 
| **Quote Document Generation** | Not enough data | 8.4 (53 reviews) | 
| **Ordering** | Not enough data | 8.4 (55 reviews) | 
| **Contracts** | Not enough data | 8.6 (52 reviews) | 

#### Admin

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Configuration Ease of Admin** | Not enough data | 8.2 (89 reviews) | 
| **Pricing Administration** | Not enough data | 7.7 (83 reviews) | 
| **Workflow Management** | Not enough data | 8.3 (86 reviews) | 
| **Document Management** | Not enough data | 8.3 (83 reviews) | 

#### Channels

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (57 reviews) | 
| **Channel Partner Support** | Not enough data | 7.7 (52 reviews) | 
| **eCommerce** | Not enough data | 8.0 (49 reviews) | 

#### Platform

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **CRM Integration** | Not enough data | 8.4 (89 reviews) | 
| **Integration API** | Not enough data | 8.2 (85 reviews) | 
| **Internationalization** | Not enough data | 8.0 (77 reviews) | 
| **Scalability** | Not enough data | 8.5 (88 reviews) | 
| **Reporting and Dashboards** | Not enough data | 8.4 (90 reviews) | 
| **ERP Integration** | Not enough data | 8.6 (20 reviews) | 

#### Generative AI - cpq

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Dynamic Quoting** | Not enough data | 7.4 (15 reviews) | 
| **Dynamic Pricing** | Not enough data | 7.5 (16 reviews) | 
| **Personalized Sale Recommendations** | Not enough data | 7.7 (16 reviews) | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | 8.7/10 | 75 |

#### Competition

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Competition Templates** | Not enough data | 8.7 (58 reviews) ✓ Verified | 
| **Custom Competitions** | Not enough data | 8.7 (57 reviews) ✓ Verified | 
| **Team Competitions** | Not enough data | 8.7 (57 reviews) ✓ Verified | 
| **Simultaneous Competitions** | Not enough data | 8.5 (53 reviews) ✓ Verified | 
| **Competition Adjustments** | Not enough data | 8.5 (55 reviews) ✓ Verified | 
| **Awards and Incentives** | Not enough data | 7.9 (18 reviews) | 

#### Agentic AI - Sales Gamification

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **CRM Integration** | Not enough data | 8.9 (61 reviews) ✓ Verified | 
| **Social Collaboration Integration** | Not enough data | 8.8 (59 reviews) | 
| **TV Streaming** | Not enough data | 8.7 (45 reviews) | 

#### Platform

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (65 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.9 (64 reviews) ✓ Verified | 
| **Enterprise Scalability** | Not enough data | 8.8 (58 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 8.8 (63 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.8 (63 reviews) ✓ Verified | 

#### Employee Features

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **User Profiles** | Not enough data | 8.9 (66 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.8 (68 reviews) ✓ Verified | 
| **Mobile** | Not enough data | 8.8 (68 reviews) ✓ Verified | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Lead Generation

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | 8.5/10 | 80 |

#### Lead Facilitation

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.4 (72 reviews) | 
| **Lead Qualification** | Not enough data | 8.8 (73 reviews) | 
| **Lead Follow-up** | Not enough data | 8.8 (73 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.8 (73 reviews) | 

#### Organization

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.6 (74 reviews) | 
| **Data Entry** | Not enough data | 8.4 (73 reviews) | 
| **Integrations / APIs** | Not enough data | 8.6 (73 reviews) | 

#### Performance Analysis

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Coaching ** | Not enough data | Feature Not Available | 
| **Peformance Tracking** | Not enough data | 8.6 (75 reviews) | 

#### Sales Analysis

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.4 (69 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.4 (73 reviews) | 

#### Generative AI

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (27 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (27 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | 7.7/10 | 213 |
| **Zoho CRM** | 8.2/10 | 170 |

#### Integrated Workflows

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Task Management** | 8.3 (196 reviews) | 8.7 (160 reviews) | 
| **Email Tracking/Automation** | 8.2 (193 reviews) | 8.8 (156 reviews) | 
| **Calls and Voice** | 7.3 (161 reviews) | 8.3 (145 reviews) | 
| **Other Outreach Options ** | Feature Not Available | 8.2 (141 reviews) | 
| **CRM Integration** | 8.1 (171 reviews) | 8.9 (154 reviews) | 
| **Calendar** | 8.0 (181 reviews) | 8.8 (152 reviews) | 
| **Shared Records** | 8.1 (169 reviews) | 8.5 (147 reviews) | 

#### Repeatability and Reportability

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Content Management** | Feature Not Available | 8.4 (144 reviews) | 
| **Workflow Management** | 8.3 (174 reviews) | 8.6 (149 reviews) | 
| **Workflow Performance** | 8.2 (169 reviews) | 8.6 (142 reviews) | 
| **Sales Coaching and Insights** | 7.4 (151 reviews) | 8.2 (138 reviews) | 
| **Gamification** | Feature Not Available | 7.9 (120 reviews) | 

#### AI and Automation

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Lead Prioritization** | 7.7 (167 reviews) | 8.3 (146 reviews) | 
| **Lead Scoring** | 7.9 (166 reviews) | 8.5 (145 reviews) | 
| **Best Time of Day Scheduling** | Feature Not Available | 8.3 (139 reviews) | 
| **Buyer Intelligence** | Feature Not Available | 8.1 (133 reviews) | 
| **Machine Learning** | Feature Not Available | 7.8 (125 reviews) | 

#### Generative AI

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.5 (69 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (13 reviews) | 7.9 (28 reviews) | 
| **Multi-step Planning** | 7.7 (13 reviews) | 7.8 (26 reviews) | 
| **Cross-system Integration** | 7.3 (13 reviews) | 8.0 (27 reviews) | 
| **Adaptive Learning** | 7.3 (14 reviews) | 7.9 (26 reviews) | 
| **Natural Language Interaction** | 7.6 (13 reviews) | 7.7 (27 reviews) | 
| **Proactive Assistance** | 7.7 (14 reviews) | 8.0 (27 reviews) | 
| **Decision Making** | 7.4 (13 reviews) | 8.1 (26 reviews) | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 56 |

#### Customer Requirements

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Quoting** | Not enough data | 8.5 (51 reviews) | 
| **Configuration** | Not enough data | 8.5 (50 reviews) | 
| **Pricing** | Not enough data | 8.5 (52 reviews) | 

#### Contracts

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Creation** | Not enough data | 8.5 (50 reviews) | 
| **Negotiation** | Not enough data | 8.2 (47 reviews) | 
| **Execution** | Not enough data | 8.4 (50 reviews) | 

#### Revenue

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Invoicing** | Not enough data | 8.5 (52 reviews) | 
| **Matching** | Not enough data | 8.5 (50 reviews) | 
| **Recognition** | Not enough data | 8.4 (47 reviews) | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 106 |

#### Platform Basics

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Templates** | Not enough data | 8.4 (98 reviews) | 
| **Exporting** | Not enough data | 8.6 (93 reviews) | 
| **Multi-user Access and Collaboration** | Not enough data | 8.6 (97 reviews) | 
| **Multiple Personas** | Not enough data | 8.4 (89 reviews) | 
| **Data Analytics ** | Not enough data | 8.8 (57 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (13 reviews) | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | 8.7/10 | 89 |

#### Content

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Document Collaboration** | Not enough data | 8.9 (79 reviews) | 
| **Versioning** | Not enough data | 8.6 (76 reviews) | 
| **E-Signature** | Not enough data | 8.5 (76 reviews) | 
| **File Request** | Not enough data | 8.7 (77 reviews) | 
| **Feedback** | Not enough data | 8.6 (74 reviews) | 

#### Collaboration

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Billing and Invoicing** | Not enough data | 8.8 (76 reviews) | 
| **Instant Messaging** | Not enough data | 8.5 (78 reviews) | 
| **Project Management** | Not enough data | 9.0 (80 reviews) | 
| **Analytics** | Not enough data | 9.0 (83 reviews) | 
| **Time Tracking** | Not enough data | 8.7 (78 reviews) | 
| **Mobile Application** | Not enough data | 8.7 (75 reviews) | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | 8.5/10 | 44 |

#### Lead Monitoring

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Features** | Not enough data | 9.0 (42 reviews) | 
| **Performance** | Not enough data | 8.9 (42 reviews) | 
| **Identification** | Not enough data | 8.7 (42 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (27 reviews) | 

#### Data Capture

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Mobile** | Not enough data | 8.3 (42 reviews) | 
| **Websites** | Not enough data | 8.5 (42 reviews) | 
| **Social Media** | Not enough data | 8.1 (42 reviews) | 
| **Data** | Not enough data | 8.3 (42 reviews) | 

#### Analytics

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Export/Import** | Not enough data | 9.1 (42 reviews) | 
| **Reporting** | Not enough data | 8.8 (42 reviews) | 

#### Customization

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Forms** | Not enough data | 8.7 (41 reviews) | 
| **Personalization** | Not enough data | 8.6 (41 reviews) | 
| **Templates** | Not enough data | 8.7 (42 reviews) | 
| **Integration** | Not enough data | 8.7 (42 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | 8.0/10 | 48 |
| **Zoho CRM** | N/A | N/A |

#### Customization

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Custom Fields** | 8.3 (45 reviews) | Not enough data | 
| **Conditional Logic** | Feature Not Available | Not enough data | 
| **Multi-page Forms** | Feature Not Available | Not enough data | 
| **Design** | 8.7 (42 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Embedded Forms** | 8.6 (44 reviews) | Not enough data | 
| **Offline Capability** | 6.8 (36 reviews) | Not enough data | 
| **Notifications** | 8.6 (43 reviews) | Not enough data | 
| **Payments** | 6.7 (34 reviews) | Not enough data | 
| **Mobile Forms** | 8.0 (41 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | 7.9/10 | 23 |

#### Agentic AI - Lead Scoring

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (12 reviews) | 
| **Decision Making** | Not enough data | 6.8 (12 reviews) | 

#### Attribution

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.5 (21 reviews) | 
| **Lead Assignment** | Not enough data | 8.6 (22 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.0 (21 reviews) | 

#### Discovery

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Lead Management** | Not enough data | 8.6 (22 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.3 (21 reviews) | 
| **Lead Context** | Not enough data | 8.3 (22 reviews) | 

#### Management

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.4 (22 reviews) | 
| **Workflow** | Not enough data | 8.4 (22 reviews) | 

#### Platform

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.4 (22 reviews) | 
| **Analysis** | Not enough data | 8.3 (21 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | 7.3/10 | 122 |
| **Zoho CRM** | 8.3/10 | 198 |

#### Agentic AI - Sales Performance Management

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (9 reviews) | 7.9 (21 reviews) | 
| **Natural Language Interaction** | 7.4 (9 reviews) | 8.1 (20 reviews) | 
| **Proactive Assistance** | 6.9 (9 reviews) | 7.9 (21 reviews) | 

#### Incentives

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Badges** | 6.8 (94 reviews) | 8.2 (153 reviews) ✓ Verified | 
| **Triggers** | 6.6 (98 reviews) | 8.4 (160 reviews) ✓ Verified | 
| **Commission Calculator** | 6.5 (94 reviews) | 8.0 (152 reviews) ✓ Verified | 
| **Leaderboards** | 7.6 (99 reviews) | 8.4 (161 reviews) ✓ Verified | 

#### Personalization

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Profiles** | 7.5 (107 reviews) | 8.5 (177 reviews) ✓ Verified | 
| **Custom Reports** | 7.7 (106 reviews) | 8.6 (178 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (118 reviews) | 8.6 (184 reviews) ✓ Verified | 
| **Goal Setting** | 7.7 (105 reviews) | 8.4 (171 reviews) ✓ Verified | 

#### Administrative

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Integration** | 7.7 (109 reviews) | 8.5 (169 reviews) ✓ Verified | 
| **Employee Structure** | 7.5 (103 reviews) | 8.5 (173 reviews) ✓ Verified | 
| **Behavior Monitoring** | 7.3 (97 reviews) | 8.4 (161 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | 8.2/10 | 206 |
| **Zoho CRM** | 8.0/10 | 161 |

#### Agentic AI - Email Tracking

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (12 reviews) | 7.7 (30 reviews) | 
| **Multi-step Planning** | 8.2 (11 reviews) | 7.5 (29 reviews) | 
| **Cross-system Integration** | 8.3 (11 reviews) | 7.6 (30 reviews) | 
| **Adaptive Learning** | 8.5 (11 reviews) | 7.0 (29 reviews) | 
| **Natural Language Interaction** | 8.2 (11 reviews) | 7.0 (30 reviews) | 
| **Proactive Assistance** | 8.5 (11 reviews) | 7.4 (30 reviews) | 
| **Decision Making** | 8.5 (11 reviews) | 7.6 (29 reviews) | 

#### Analytics

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Open Rates** | 8.0 (187 reviews) | 8.3 (138 reviews) | 
| **Link Activity** | 8.0 (181 reviews) | 8.3 (143 reviews) | 
| **Attachment Activity** | 7.9 (175 reviews) | 8.4 (144 reviews) | 

#### Customizations

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Email Platform Integration** | 8.4 (185 reviews) | 8.7 (148 reviews) | 
| **Email Scheduling** | 8.3 (192 reviews) | 8.8 (145 reviews) | 
| **Notifications** | 8.3 (192 reviews) | 8.7 (146 reviews) | 
| **Email Categorization** | 8.0 (176 reviews) | 8.7 (142 reviews) | 
| **Templates** | 8.4 (190 reviews) | 8.6 (147 reviews) | 

#### Generative AI

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.6 (59 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | 7.7/10 | 216 |
| **Zoho CRM** | 8.1/10 | 173 |

#### Agentic AI - Sales Analytics

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (14 reviews) | 7.5 (31 reviews) | 
| **Cross-system Integration** | 7.0 (14 reviews) | 7.5 (31 reviews) | 
| **Adaptive Learning** | 7.1 (14 reviews) | 7.2 (30 reviews) | 
| **Natural Language Interaction** | 7.3 (14 reviews) | 7.3 (30 reviews) | 
| **Proactive Assistance** | 7.7 (14 reviews) | 7.4 (31 reviews) | 

#### Data Sourcing

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Data Sourcing** | 7.6 (165 reviews) | 8.3 (145 reviews) | 
| **Exporting & Sharing Data** | 8.0 (175 reviews) | 8.4 (149 reviews) | 
| **Multi-Device Data Visualization** | Feature Not Available | 8.3 (142 reviews) | 
| **Interactive Dashboards** | 8.5 (185 reviews) | 8.6 (156 reviews) | 
| **Data Segmentation** | 8.2 (171 reviews) | 8.5 (147 reviews) | 

#### Predictive Analytics

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Lead Scoring** | 7.9 (174 reviews) | 8.5 (147 reviews) | 
| **Opportunity Scoring** | 7.8 (168 reviews) | 8.3 (139 reviews) | 
| **Risk Analysis** | Feature Not Available | 8.1 (124 reviews) | 
| **Live Forecasting** | 7.5 (162 reviews) | 8.2 (130 reviews) | 

#### Sales Management

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.4 (190 reviews) | 8.5 (154 reviews) | 
| **Sales Gamification** | Feature Not Available | 8.3 (131 reviews) | 
| **Account-Based Analytics** | Feature Not Available | 8.5 (145 reviews) | 
| **Activity Tracking** | 8.5 (198 reviews) | 8.8 (152 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | 7.8/10 | 12 |

#### Agentic AI - Sales Enablement

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.1 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 6.1 (6 reviews) | 

#### Content Management

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Content Import** | Not enough data | 8.2 (10 reviews) | 
| **Content Creation** | Not enough data | 8.0 (10 reviews) | 
| **Templates** | Not enough data | 8.0 (10 reviews) | 
| **Advanced Search** | Not enough data | 8.8 (10 reviews) | 
| **Content Storage** | Not enough data | 8.2 (10 reviews) | 

#### Analytics

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (10 reviews) | 
| **Alerts** | Not enough data | 8.3 (10 reviews) | 
| **Account-Based Engagement** | Not enough data | 8.3 (10 reviews) | 
| **Content Utilization** | Not enough data | 8.3 (10 reviews) | 

#### Learning Management - Sales Enablement

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Sales Training ** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Sales Onboarding** | Not enough data | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | Not enough data | 
| **AI and Automation** | Not enough data | Not enough data | 
| **End-to-End Customer Journey Insights** | Not enough data | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Nutshell** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Nutshell | Zoho CRM | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [CRM Software](https://www.g2.com/categories/crm), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Email Tracking Software](https://www.g2.com/categories/email-tracking)

**Unique to Nutshell (3):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Email Marketing Software](https://www.g2.com/categories/email-marketing)

**Unique to Zoho CRM (10):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [CPQ Software](https://www.g2.com/categories/cpq), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Nutshell | Zoho CRM | 
|---|---|---|
| **Small-Business** | 79.0% | 61.7% | 
| **Mid-Market** | 18.5% | 32.3% | 
| **Enterprise** | 2.5% | 6.0% | 

### By Industry

#### Nutshell

- **Marketing and Advertising:** 8.0%
- **Computer Software:** 7.4%
- **Construction:** 5.4%
- **Information Technology and Services:** 4.9%
- **Financial Services:** 3.3%
- **Wholesale:** 2.8%
- **Non-Profit Organization Management:** 2.8%
- **Manufacturing:** 2.5%
- **Real Estate:** 2.2%
- **Consulting:** 2.0%
- **Other:** 58.8%

#### Zoho CRM

- **Information Technology and Services:** 16.1%
- **Computer Software:** 9.9%
- **Marketing and Advertising:** 8.9%
- **Financial Services:** 3.5%
- **Real Estate:** 3.5%
- **Education Management:** 3.0%
- **Internet:** 2.1%
- **Retail:** 2.1%
- **Accounting:** 2.0%
- **Management Consulting:** 1.9%
- **Other:** 47.0%

---
## Alternatives

### Alternatives to Nutshell

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3045 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13802 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1113 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews)

### Alternatives to Zoho CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13802 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9648 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2038 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14686 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3045 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)

---
## Top Discussions

### Nutshell

- Title: [I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts?  I may need help getting it set up.](https://www.g2.com/discussions/i-am-unable-to-email-from-nutshell-this-started-after-my-company-did-an-upgrade-also-how-do-i-could-get-multiple-bcc-emails-to-show-in-their-account-or-is-they-a-way-to-use-a-distribution-group-list-and-have-each-email-show-up-in-members-accounts-i-may-ne) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tina! Thanks so much for leaving this comment - unfortunately I don't have any of your personal contact information here on G2 Crowd, but I am happy to..."
- Title: [What integration options have you found that work best for Nutshell?](https://www.g2.com/discussions/51717-what-integration-options-have-you-found-that-work-best-for-nutshell) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Craig! Thanks for starting this discussion, I'm sorry we didn't see this until now and disappointed to hear you've had trouble integrating Nutshell with..."
- Title: [How can I make my planning faster?](https://www.g2.com/discussions/how-can-i-make-my-planning-faster) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [.](https://www.g2.com/discussions/88e6f332-94b9-4864-b546-4a488de2d248) — 1 comment, 1 upvote
  > **Top comment:** "Hi Ashley! I'm sorry to hear you've been impacted by unexpected downtime. We haven't any site maintenance recently that would have made Nutshell unavailable,..."
- Title: [How does Nutshell compare to CRMs?](https://www.g2.com/discussions/compare-to-crms) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We’ve built a tool that your team will actually enjoy using. We’ve crafted an experience that removes as much time-wasting data entry as possible. Nutshell..."

### Zoho CRM

- Title: [What have you found better than ZOHO](https://www.g2.com/discussions/what-have-you-found-better-than-zoho) — 5 comments, 1 upvote
  > **Top comment:** "Zoho One, with over 45 business applications,  all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus..."
- Title: [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) — 4 comments, 5 upvotes
  > **Top comment:** "It free in trail after that you have to pay "
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) — 3 comments, 1 upvote
  > **Top comment:** "Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to..."
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) — 3 comments
  > **Top comment:** "1. Affordable 
2. Flexible and great customisation 
3. Good user friendly interface "
- Title: [can we create segmentation in this](https://www.g2.com/discussions/can-we-create-segmentation-in-this) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes Lavanya,

Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nutshell-vs-zoho-crm)