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At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Starting at $25.00
Nutshell
Star Rating
(1,323)4.3 out of 5
Market Segments
Small-Business (79.1% of reviews)
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Free Trial is available
Browse all 8 pricing plansPipeline CRM
Star Rating
(946)4.4 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
Starting at $25.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nutshell excels in its Ease of Use with a score of 8.7, making it a favorite among small businesses looking for a straightforward CRM solution. In contrast, Pipeline CRM, while slightly higher at 8.8, does not significantly outshine Nutshell in this area.
- Reviewers mention that Pipeline CRM offers superior Lead Management capabilities with a score of 8.6 compared to Nutshell's 8.4. Users appreciate Pipeline's more robust features for tracking and nurturing leads throughout the sales process.
- G2 users highlight that Nutshell's Email Marketing features, particularly in Building and Personalizing Emails, score 8.2, which is slightly better than Pipeline CRM's 7.5. This indicates that Nutshell may provide a more user-friendly experience for creating tailored email campaigns.
- Reviewers say that Pipeline CRM shines in Customer Support, with a score of 8.5, particularly praising its Customer Support Portal and Call Center Features. Nutshell, while still respectable at 7.8, does not match the level of support offered by Pipeline.
- Users on G2 report that Nutshell's Customization options, especially in Custom Fields and Design, score 8.2 and 8.6 respectively, allowing for a more tailored CRM experience. Pipeline CRM, while offering customization, does not provide the same level of flexibility.
- Reviewers mention that Pipeline CRM's Integration capabilities are superior, with a score of 9.3 in Integration APIs and Data Import & Export Tools, making it easier for users to connect with other applications. Nutshell, with scores of 7.7 and 7.8, falls short in this critical area for businesses looking to streamline their workflows.
Pricing
Entry-Level Pricing
Nutshell
Sales Foundation
Starting at $13.00
1 user Per Month
An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync
Pipeline CRM
Start
Starting at $25.00
Pre-sales pipeline management
- Unlimited file storage
- Deal and Activity Reporting
- Free CRM switching tool
Free Trial
Nutshell
Free Trial is available
Pipeline CRM
Free Trial is available
Ratings
Meets Requirements
8.4
1,117
8.6
830
Ease of Use
8.7
1,142
8.9
833
Ease of Setup
8.5
646
8.8
385
Ease of Admin
8.7
516
8.9
376
Quality of Support
8.7
1,020
8.9
764
Has the product been a good partner in doing business?
8.8
509
9.1
368
Product Direction (% positive)
8.5
1,105
8.6
826
Features by Category
Sales Force Automation
8.5
885
|
Verified
8.7
644
|
Verified
Feature Not Available
Feature Not Available
8.3
857
|
Verified
8.7
634
|
Verified
8.1
875
|
Verified
8.4
649
|
Verified
7.5
673
|
Verified
7.8
393
|
Verified
8.1
725
|
Verified
8.1
457
|
Verified
7.4
672
|
Verified
7.6
313
|
Verified
7.3
582
7.8
347
|
Verified
7.6
648
8.2
424
|
Verified
Marketing Automation
7.7
668
|
Verified
7.5
368
|
Verified
7.6
601
7.6
362
|
Verified
8.4
810
|
Verified
8.6
495
|
Verified
7.2
570
7.5
321
|
Verified
Customer Support
7.9
635
8.4
377
|
Verified
7.9
658
|
Verified
8.5
398
8.0
688
|
Verified
8.4
419
7.4
555
|
Verified
8.3
329
|
Verified
7.8
574
|
Verified
8.3
329
|
Verified
Reporting & Analytics
7.8
791
|
Verified
8.1
597
|
Verified
8.2
854
|
Verified
8.3
635
|
Verified
7.4
680
|
Verified
7.8
474
|
Verified
Mobile & Social
7.2
550
|
Verified
7.6
276
|
Verified
7.0
549
|
Verified
7.5
264
|
Verified
7.1
647
|
Verified
7.6
416
|
Verified
Platform
7.7
635
|
Verified
8.2
293
|
Verified
7.9
606
|
Verified
8.1
276
|
Verified
8.4
657
|
Verified
8.4
303
|
Verified
7.2
480
|
Verified
8.3
79
6.5
424
|
Verified
7.7
61
7.2
499
7.9
246
|
Verified
8.4
634
|
Verified
8.9
304
|
Verified
7.3
480
|
Verified
8.1
133
|
Verified
Integration
7.9
604
|
Verified
8.4
277
|
Verified
7.5
538
|
Verified
7.9
188
|
Verified
7.3
476
|
Verified
7.3
167
|
Verified
Generative AI
Feature Not Available
8.2
17
Agentic AI - CRM
7.5
40
8.1
6
7.5
38
8.6
6
7.1
39
8.9
6
7.2
39
9.2
6
7.1
39
10.0
5
7.2
38
9.7
5
7.1
39
9.3
5
Email Marketing
8.1
249
Not enough data
8.4
261
Not enough data
Feature Not Available
Not enough data
8.3
260
Not enough data
8.5
264
Not enough data
8.1
249
Not enough data
Feature Not Available
Not enough data
8.2
222
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics
7.1
139
Not enough data
8.1
241
Not enough data
Generative AI
6.5
159
Not enough data
6.7
159
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.0
245
Not enough data
7.2
205
Not enough data
7.0
196
Not enough data
7.8
216
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrated Workflows
8.3
195
Not enough data
8.2
192
Not enough data
7.3
160
Not enough data
Feature Not Available
Not enough data
8.1
169
Not enough data
8.0
180
Not enough data
8.1
168
Not enough data
Repeatability and Reportability
Feature Not Available
Not enough data
8.2
173
Not enough data
8.2
168
Not enough data
7.4
151
Not enough data
Feature Not Available
Not enough data
AI and Automation
7.7
165
Not enough data
7.9
164
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
6.8
12
Not enough data
7.5
12
Not enough data
7.2
12
Not enough data
7.2
12
Not enough data
7.5
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
Customization
8.3
43
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
40
Not enough data
Additional Functionality
8.6
42
Not enough data
6.7
34
Not enough data
8.5
41
Not enough data
6.5
32
Not enough data
7.9
39
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
6.7
9
Not enough data
7.4
9
Not enough data
6.9
9
Not enough data
Incentives
6.8
94
8.6
7
6.6
98
9.5
7
6.5
94
9.3
7
7.6
99
9.5
7
Personalization
7.5
107
9.3
7
7.7
106
9.3
7
8.2
118
9.5
7
7.7
105
9.5
7
Administrative
7.7
109
9.5
7
7.5
103
9.5
7
7.3
97
9.8
7
Agentic AI - Email Tracking
7.9
12
Not enough data
8.2
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
Analytics
8.0
187
Not enough data
8.0
181
Not enough data
7.9
175
Not enough data
Customizations
8.4
185
Not enough data
8.3
192
Not enough data
8.3
192
Not enough data
8.0
176
Not enough data
8.4
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
6.9
13
Not enough data
6.9
13
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
7.7
13
Not enough data
Data Sourcing
7.6
163
Not enough data
7.9
173
Not enough data
Feature Not Available
9.0
5
8.5
184
Not enough data
8.1
170
Not enough data
Predictive Analytics
7.9
172
9.3
5
7.8
167
Not enough data
Feature Not Available
Not enough data
7.5
161
Not enough data
Sales Management
8.4
189
9.3
5
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
197
Not enough data
Categories
Categories
Shared Categories
Nutshell and Pipeline CRM are categorized as Google Workspace for Sales, Sales Analytics, CRM, and Sales Performance Management
Unique Categories
Nutshell is categorized as Sales Engagement, Email Tracking, Online Form Builder, and Email Marketing
Pipeline CRM has no unique categories
Reviews
Reviewers' Company Size
Nutshell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipeline CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.1%
Computer Software
7.6%
Information Technology and Services
5.2%
Construction
5.0%
Financial Services
3.3%
Other
70.9%
Construction
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
7.5%
Computer Software
4.6%
Internet
3.7%
Other
66.4%
Alternatives
Discussions
I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts? I may need help getting it set up.
2 Comments
AR
Call the Help Desk; they typically answer earlier in the day or call you back the same day. There is no BCC availability that I am aware of.Read more
What integration options have you found that work best for Nutshell?
2 Comments
AB
I love fireflies.ai but it requires API or zapier
Google workplaces has a great chrome extension for gmail which has caught a lot more for input f...Read more
Is there a limit to the number of contacts that I can add to Nutshell?
1 Comment
Official Response from Nutshell
No. All Nutshell subscriptions include unlimited contacts and data storage.Read more
How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?
5 Comments
Official Response from Pipeline CRM
PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get...Read more
How long does it take to implement a new CRM?
4 Comments
Official Response from Pipeline CRM
Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs....Read more
What’s the cost like?
3 Comments
Official Response from Pipeline CRM
Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of...Read more
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