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At a Glance
Market Segments
Small-Business (79.1% of reviews)
Mid-Market (59.7% of reviews)
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Contact Us
Nutshell
Star Rating
(1,379)4.3 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Free Trial is available
Browse all 8 pricing plansOutreach
Star Rating
(3,524)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Nutshell and Outreach have a solid star rating of 4.3, indicating a generally positive reception. However, Nutshell is particularly favored by small businesses, with 79.2% of reviews coming from this segment, while Outreach is more popular among mid-market users, with 59.7% of reviews.
- Reviewers mention that Nutshell's entry-level price starts at $13.00, making it more accessible for small businesses, whereas Outreach requires potential users to contact them for pricing, which can be a barrier for some.
- Users on G2 highlight that Nutshell excels in ease of use (8.7) and ease of setup (8.5), making it a user-friendly option for teams looking to get started quickly. In contrast, Outreach scores lower in these areas (8.3 for ease of use and 7.6 for ease of setup), which some users find frustrating.
- Reviewers mention that Outreach shines in email tracking and automation (9.1), which is a critical feature for sales teams. Nutshell, while competent (8.2), does not match the level of automation and tracking capabilities that Outreach offers.
- Users say that both platforms provide good support, but Nutshell edges out with a quality of support score of 8.7 compared to Outreach's 8.3. Reviewers appreciate the responsiveness and helpfulness of Nutshell's support team.
- G2 users report that while both products have similar scores for product direction (8.5), Nutshell's proactive assistance (7.5) and adaptive learning features (7.1) are seen as more beneficial for users looking for a tool that evolves with their needs, compared to Outreach's lower scores in these areas (5.8 for proactive assistance and 6.0 for adaptive learning).
Pricing
Entry-Level Pricing
Nutshell
Sales Foundation
Starting at $13.00
1 user Per Month
An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
Nutshell
Free Trial is available
Outreach
No trial information availableRatings
Meets Requirements
8.4
1,119
8.7
2,669
Ease of Use
8.7
1,195
8.3
2,685
Ease of Setup
8.5
650
7.7
848
Ease of Admin
8.7
521
7.8
773
Quality of Support
8.7
1,022
8.3
2,425
Has the product been a good partner in doing business?
8.8
514
8.5
759
Product Direction (% positive)
8.5
1,107
8.5
2,499
Features by Category
Sales Force Automation
8.5
887
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
860
|
Verified
Not enough data
8.1
877
|
Verified
Not enough data
7.5
673
|
Verified
Not enough data
8.1
725
|
Verified
Not enough data
7.4
672
|
Verified
Not enough data
7.3
583
Not enough data
7.6
649
Not enough data
Marketing Automation
7.7
668
|
Verified
Not enough data
7.6
601
Not enough data
8.4
811
|
Verified
Not enough data
7.2
571
Not enough data
Customer Support
7.9
635
Not enough data
7.9
659
|
Verified
Not enough data
8.0
689
|
Verified
Not enough data
7.4
556
|
Verified
Not enough data
7.8
575
|
Verified
Not enough data
Reporting & Analytics
7.8
792
|
Verified
Not enough data
8.2
854
|
Verified
Not enough data
7.4
681
|
Verified
Not enough data
Mobile & Social
7.2
551
|
Verified
Not enough data
7.0
550
|
Verified
Not enough data
7.1
647
|
Verified
Not enough data
Platform
7.7
637
|
Verified
Not enough data
7.9
609
|
Verified
Not enough data
8.4
659
|
Verified
Not enough data
7.2
481
|
Verified
Not enough data
6.5
425
|
Verified
Not enough data
7.2
500
Not enough data
8.4
636
|
Verified
Not enough data
7.3
481
|
Verified
Not enough data
Integration
7.9
605
|
Verified
Not enough data
7.5
539
|
Verified
Not enough data
7.3
477
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
7.6
42
Not enough data
7.5
40
Not enough data
7.2
41
Not enough data
7.3
41
Not enough data
7.2
41
Not enough data
7.3
40
Not enough data
7.2
41
Not enough data
Email Marketing
8.1
249
Not enough data
8.4
261
Not enough data
Feature Not Available
Not enough data
8.3
260
Not enough data
8.5
264
Not enough data
8.1
249
Not enough data
Feature Not Available
Not enough data
8.2
222
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics
7.1
139
Not enough data
8.1
241
Not enough data
Generative AI
6.5
159
Not enough data
6.7
159
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.0
246
Not enough data
7.2
206
Not enough data
7.0
197
Not enough data
7.8
217
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
7.5
35
Not enough data
8.2
37
Not enough data
8.2
39
Organization
Not enough data
8.0
34
Not enough data
8.1
36
Not enough data
8.1
34
Performance Analysis
Not enough data
7.4
39
Not enough data
8.3
42
Sales Analysis
Not enough data
7.4
38
Not enough data
7.9
39
Generative AI
Not enough data
7.9
26
Not enough data
7.7
25
Agentic AI - AI Sales Assistant
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
9.7
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Integrated Workflows
8.3
195
8.7
1009
|
Verified
8.2
192
9.1
1058
|
Verified
7.3
160
8.4
869
|
Verified
Feature Not Available
8.2
796
|
Verified
8.1
169
8.5
1009
|
Verified
8.0
180
8.6
400
8.1
168
8.2
348
Repeatability and Reportability
Feature Not Available
8.3
861
|
Verified
8.2
173
8.6
945
|
Verified
8.2
168
8.5
924
|
Verified
7.4
151
7.8
772
|
Verified
Feature Not Available
7.0
315
AI and Automation
7.7
165
7.8
339
7.9
164
7.3
308
Feature Not Available
7.7
347
Feature Not Available
7.3
299
Feature Not Available
7.0
291
Generative AI
Feature Not Available
6.7
139
Agentic AI - Sales Engagement
6.8
12
6.5
27
7.5
12
7.2
26
7.2
12
7.7
27
7.2
12
6.4
27
7.5
12
6.9
27
7.6
12
6.9
27
7.4
12
7.0
26
Call Analytics
Not enough data
8.3
128
Not enough data
7.8
108
Not enough data
8.0
115
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.7
95
Not enough data
7.9
99
Generative AI
Not enough data
7.5
40
Agentic AI - Conversation Intelligence
Not enough data
6.0
7
Not enough data
6.4
7
Not enough data
6.0
7
Not enough data
5.7
7
Not enough data
5.7
7
Not enough data
5.5
7
Not enough data
6.0
7
Revenue Sourcing and Forecasting
Not enough data
7.4
51
Not enough data
7.9
60
Not enough data
8.3
79
Not enough data
8.1
53
Not enough data
7.9
59
Not enough data
8.0
21
Not enough data
8.0
22
CRM Data Enrichment
Not enough data
8.7
92
Not enough data
8.7
101
Not enough data
8.2
74
Not enough data
Feature Not Available
Not enough data
8.2
22
Account Management
Not enough data
7.8
69
Not enough data
7.8
70
Not enough data
8.0
70
Not enough data
8.5
80
Not enough data
7.8
24
Not enough data
8.1
21
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
8.3
44
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
41
Not enough data
Additional Functionality
8.6
43
Not enough data
6.8
35
Not enough data
8.5
42
Not enough data
6.6
33
Not enough data
8.0
40
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
6.7
9
7.7
5
7.4
9
6.0
5
6.9
9
5.7
5
Incentives
6.8
93
7.5
194
6.6
97
8.2
235
|
Verified
6.5
93
7.0
166
|
Verified
7.6
98
8.3
246
|
Verified
Personalization
7.5
106
8.3
264
|
Verified
7.7
105
7.9
271
|
Verified
8.2
117
8.3
323
|
Verified
7.7
104
8.1
228
|
Verified
Administrative
7.7
108
8.7
307
|
Verified
7.5
102
8.4
259
|
Verified
7.3
96
8.5
265
Agentic AI - Email Tracking
7.9
12
7.3
16
8.2
11
7.1
17
8.3
11
7.9
17
8.5
11
6.4
16
8.2
11
6.4
16
8.5
11
6.3
16
8.5
11
6.5
16
Analytics
8.0
186
8.8
1438
8.0
180
8.4
1379
7.9
174
Feature Not Available
Customizations
8.4
184
8.8
1405
8.3
191
8.9
1431
8.3
191
8.5
1405
8.0
175
8.3
1056
8.4
189
9.0
1447
Generative AI
Feature Not Available
6.8
162
Agentic AI - Sales Analytics
6.9
13
7.0
9
6.9
13
8.1
9
7.1
13
6.9
8
7.2
13
6.9
8
7.7
13
6.9
8
Data Sourcing
7.6
163
7.7
159
7.9
173
7.9
174
Feature Not Available
Feature Not Available
8.5
184
8.1
188
8.1
170
7.6
168
Predictive Analytics
7.9
172
7.3
142
7.8
167
7.5
136
Feature Not Available
7.0
127
7.5
161
7.4
135
Sales Management
8.4
189
8.0
149
Feature Not Available
Feature Not Available
Feature Not Available
7.8
164
8.5
197
8.8
189
Agentic AI - Outbound Call Tracking
Not enough data
5.2
10
Not enough data
5.5
10
Calling
Not enough data
8.5
812
Not enough data
7.9
906
Not enough data
8.4
1032
Not enough data
8.8
1089
Not enough data
5.5
14
Contacts
Not enough data
8.6
1146
Not enough data
8.0
985
Not enough data
8.4
1065
Insights
Not enough data
8.3
1092
|
Verified
Not enough data
8.4
1051
Not enough data
7.7
594
Not enough data
9.1
1191
Not enough data
8.1
1036
Not enough data
6.7
13
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.3
197
|
Verified
Not enough data
8.2
196
|
Verified
Not enough data
8.2
179
|
Verified
Not enough data
8.0
142
|
Verified
Feedback
Not enough data
8.3
165
|
Verified
Not enough data
8.1
162
|
Verified
Not enough data
8.1
141
Not enough data
8.3
174
|
Verified
Not enough data
8.4
192
|
Verified
Not enough data
8.3
191
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
6.7
21
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nutshell and Outreach are categorized as Sales Engagement, Sales Analytics, Sales Performance Management, and Email Tracking
Unique Categories
Nutshell is categorized as Google Workspace for Sales, CRM, Online Form Builder, and Email Marketing
Outreach is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, AI Sales Assistant, Sales Coaching, Outbound Call Tracking, and AI SDRs
Reviews
Reviewers' Company Size
Nutshell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
7.9%
Computer Software
7.4%
Construction
5.4%
Information Technology and Services
5.0%
Financial Services
3.4%
Other
71.0%
Computer Software
37.0%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.3%
Financial Services
3.2%
Other
28.1%
Alternatives
Discussions
I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts? I may need help getting it set up.
2 Comments
AR
Call the Help Desk; they typically answer earlier in the day or call you back the same day. There is no BCC availability that I am aware of.Read more
What integration options have you found that work best for Nutshell?
2 Comments
AB
I love fireflies.ai but it requires API or zapier
Google workplaces has a great chrome extension for gmail which has caught a lot more for input f...Read more
Is there a limit to the number of contacts that I can add to Nutshell?
1 Comment
Official Response from Nutshell
No. All Nutshell subscriptions include unlimited contacts and data storage.Read more
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 Comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 Comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
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