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At a Glance
Market Segments
Small-Business (69.9% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free
$19.00 1 user per month billed annually
Notion
Star Rating
(8,874)4.6 out of 5
Market Segments
Small-Business (69.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,654)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansNotion vs Zendesk for Customer Service
When assessing the two solutions, reviewers found Zendesk for Customer Service easier to use. However, Notion is easier to set up and administer. Reviewers also preferred doing business with Notion overall.
- Reviewers felt that Notion meets the needs of their business better than Zendesk for Customer Service.
- When comparing quality of ongoing product support, reviewers felt that Notion is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Notion over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
Notion
Free
Free
For individuals to organize personal projects and life
- Free for individual usage
- Basic forms
- Basic sites
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Notion
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
6,966
8.6
5,112
Ease of Use
8.3
7,097
8.6
5,156
Ease of Setup
8.2
3,150
8.0
3,180
Ease of Admin
8.4
1,698
8.2
3,073
Quality of Support
8.5
4,915
8.4
4,790
Has the product been a good partner in doing business?
8.9
1,568
8.4
2,999
Product Direction (% positive)
9.4
7,031
8.0
4,766
Features by Category
Ticket and Case Management
Not enough data
8.8
2549
|
Verified
Not enough data
8.7
2564
|
Verified
Not enough data
8.5
2490
|
Verified
Not enough data
8.4
2335
|
Verified
Not enough data
8.2
1920
|
Verified
Not enough data
8.4
2397
|
Verified
Not enough data
8.6
2384
|
Verified
Not enough data
8.3
1852
|
Verified
Generative AI
Not enough data
7.6
383
Not enough data
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
244
Not enough data
7.9
244
Not enough data
7.9
245
Communication Channels
Not enough data
8.5
2059
|
Verified
Not enough data
8.8
2306
|
Verified
Not enough data
8.4
1721
|
Verified
Not enough data
8.0
1425
|
Verified
Not enough data
8.0
1309
|
Verified
Platform
Not enough data
7.8
1386
|
Verified
Not enough data
8.0
1776
|
Verified
Not enough data
8.3
1946
|
Verified
Not enough data
8.2
1738
|
Verified
Not enough data
7.9
2338
|
Verified
Not enough data
8.0
2406
|
Verified
Tasks
8.7
3629
Not enough data
8.3
3561
Not enough data
8.6
3645
Not enough data
8.9
3754
Not enough data
7.7
3031
Not enough data
7.4
2823
Not enough data
8.4
3545
Not enough data
7.5
3171
Not enough data
Projects
8.8
3456
Not enough data
8.3
3080
Not enough data
7.4
2495
Not enough data
8.1
3295
Not enough data
8.5
3202
Not enough data
7.4
2552
Not enough data
7.8
2674
Not enough data
8.3
3364
Not enough data
7.2
2321
Not enough data
7.5
2583
Not enough data
7.7
2488
Not enough data
Resource Management
7.9
2747
Not enough data
7.8
2810
Not enough data
7.9
3078
Not enough data
Project Monitoring
7.7
2371
Not enough data
7.6
2428
Not enough data
8.2
3024
Not enough data
Generative AI
7.7
1309
Not enough data
7.9
1301
Not enough data
Agentic AI - Project Management
6.8
622
Not enough data
7.1
616
Not enough data
6.9
619
Not enough data
6.9
615
Not enough data
7.3
614
Not enough data
6.7
612
Not enough data
6.9
612
Not enough data
Core Conversational Capabilities - AI Chatbots
8.2
50
Not enough data
8.2
51
Not enough data
8.2
51
Not enough data
Data
8.0
213
Not enough data
8.0
209
Not enough data
Interaction
7.5
209
Not enough data
8.0
214
Not enough data
8.1
214
Not enough data
8.0
210
Not enough data
8.2
211
Not enough data
Task & Flow Management - AI Chatbots
7.8
48
Not enough data
7.8
49
Not enough data
Learning
7.9
207
Not enough data
7.3
202
Not enough data
Deployment & Embedding - AI Chatbots
7.2
43
Not enough data
7.1
41
Not enough data
Content Generation
7.9
206
Not enough data
7.9
206
Not enough data
Admin & Configuration - AI Chatbots
7.3
40
Not enough data
System
7.2
200
Not enough data
7.8
204
Not enough data
7.8
201
Not enough data
7.8
205
Not enough data
Agentic AI - AI Chatbots
7.6
141
Not enough data
7.7
139
Not enough data
7.6
139
Not enough data
7.7
141
Not enough data
7.9
141
Not enough data
7.4
137
Not enough data
7.5
142
Not enough data
Monitoring & Improvement - AI Chatbots
8.0
42
Not enough data
Reliability & Safety - AI Chatbots
8.2
42
Not enough data
Grammar
8.5
3438
Not enough data
8.3
3227
Not enough data
8.6
3394
Not enough data
Formatting
7.1
2173
Not enough data
8.0
2953
Not enough data
7.0
2176
Not enough data
Content
8.2
3030
Not enough data
8.4
3272
Not enough data
7.8
2430
Not enough data
Product Type
8.4
2668
Not enough data
7.4
2037
Not enough data
Generative AI
8.2
1033
Not enough data
8.5
1034
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Knowledge Pages
8.3
3611
Not enough data
8.0
3017
Not enough data
8.0
3135
Not enough data
Feature Not Available
Not enough data
6.8
2555
Not enough data
8.3
3275
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.0
3098
Not enough data
8.7
3490
Not enough data
7.8
3353
Not enough data
8.0
3087
Not enough data
7.4
2787
Not enough data
8.6
3344
Not enough data
7.6
2796
Not enough data
7.9
2872
Not enough data
Agentic AI - Knowledge Base
7.3
908
Not enough data
7.3
908
Not enough data
7.0
900
Not enough data
Compatibility
7.8
313
Not enough data
7.7
310
Not enough data
7.3
302
Not enough data
Agentic AI - Enterprise Search Software
7.1
166
Not enough data
7.0
165
Not enough data
7.2
165
Not enough data
7.0
161
Not enough data
6.8
160
Not enough data
6.9
161
Not enough data
Search Queries
7.7
313
Not enough data
7.7
305
Not enough data
7.3
304
Not enough data
7.7
305
Not enough data
8.1
312
Not enough data
AI powered search - Enterprise Search Software
7.4
93
Not enough data
7.1
93
Not enough data
7.0
93
Not enough data
Functionality
8.0
306
Not enough data
7.3
308
Not enough data
7.6
308
Not enough data
Compatibility - Enterprise Search Software
7.6
94
Not enough data
7.4
94
Not enough data
7.3
92
Not enough data
Functionality - Enterprise Search Software
7.6
91
Not enough data
7.3
90
Not enough data
7.2
90
Not enough data
Search Queries - Enterprise Search Software
7.5
87
Not enough data
7.5
89
Not enough data
7.7
89
Not enough data
7.5
88
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
858
Not enough data
8.3
715
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
710
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1776
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1498
Not enough data
8.5
1435
Not enough data
8.0
1023
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.3
827
Not enough data
8.2
840
Not enough data
7.7
657
Not enough data
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
7.7
454
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Notion and Zendesk for Customer Service share no categories
Unique Categories
Notion is categorized as Knowledge Base, AI Writing Assistant, Note-Taking Software, Project Management, Enterprise Search Software, and AI Chatbots
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Notion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
11.0%
Marketing and Advertising
7.0%
Higher Education
6.9%
Financial Services
4.4%
Other
56.9%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Is there a way to make font and text boxes even smaller? I'm at the lowest font size already
2 Comments
NM
Not really. If you have already click the 3 dots in the top right hand corner and chosen small text, then at the moment that's all you can doRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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