# Notion vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in providing a centralized platform for managing support requests. Users appreciate the ticketing system, which allows them to track issues, assign them to the right teams, and maintain communication until resolution, making it particularly effective for organizations with high support demands.
- **Users say** that Notion stands out for its versatility, striking a great balance between a database and a wiki. This flexibility makes it ideal for both personal use and team collaboration, with reviewers highlighting its effectiveness in creating knowledge bases and shareable web pages.
- **Reviewers mention** that Zendesk's recent AI features, such as ticket routing and summary suggestions, significantly enhance efficiency. Users find that these tools help save time on repetitive tasks, which is a major plus for teams looking to streamline their support processes.
- **According to verified reviews** , Notion's user-friendly interface makes it easy to share how-to guides and information within a company. This capability is particularly beneficial for teams that rely on clear communication and documentation, as it simplifies the process of knowledge sharing.
- **G2 reviewers highlight** that while Zendesk has a strong support system, Notion's quality of support slightly edges it out. Users appreciate Notion's responsive customer service, which contributes to a smoother experience when addressing any issues that arise.
- **Users report** that both platforms have their strengths, but Notion's free entry-level pricing makes it more accessible for small businesses. This affordability, combined with its powerful features for project planning and collaboration, positions Notion as a compelling choice for startups and smaller teams.



| | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 12,103 | 6,990 | 
| **Largest Market Segment** | Small-Business (65.6% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | Free | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### Notion

Pros:
- Ease of Use (4751 reviews)
- Features (2739 reviews)

Cons:
- Learning Curve (1895 reviews)
- Limited Features (1027 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | Notion | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.8 (8256 reviews) | 8.6 (5216 reviews) | 
  | **Ease of Use** | 8.3 (8415 reviews) | 8.6 (5430 reviews) | 
  | **Ease of Setup** | 8.3 (4328 reviews) | 8.0 (3337 reviews) | 
  | **Ease of Admin** | 8.4 (2398 reviews) | 8.2 (3147 reviews) | 
  | **Quality of Support** | 8.5 (5809 reviews) | 8.4 (4992 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2250 reviews) | 8.4 (3070 reviews) | 
  | **Product Direction (% positive)** | 9.4 (8206 reviews) | 8.0 (4864 reviews) | 

---
## Pricing

### Notion

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For individuals to organize personal projects and life

Key Features:
- Free for individual usage
- Basic forms
- Basic sites

[Browse all 4 editions](https://www.g2.com/products/notion/pricing)

#### Free Trial

Yes

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3759 |

#### Ticket and Case Management

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2599 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2642 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2586 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2401 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1939 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2412 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2427 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1876 reviews) ✓ Verified | 

#### Generative AI

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (387 reviews) | 

#### Agentic AI - Help Desk

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (246 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2072 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2352 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1759 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1337 reviews) ✓ Verified | 

#### Platform

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.0 (1790 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1969 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1796 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2405 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2431 reviews) ✓ Verified | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Notion** | 7.9/10 | 4745 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Tasks

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Creation & Assignment** | 8.7 (3825 reviews) | Not enough data | 
| **Due Dates** | 8.4 (3731 reviews) | Not enough data | 
| **Task Prioritization** | 8.6 (3834 reviews) | Not enough data | 
| **To-Do Lists** | 8.9 (3978 reviews) | Not enough data | 
| **Dependencies** | 7.7 (3092 reviews) | Not enough data | 
| **Mass Updates** | 7.5 (2870 reviews) | Not enough data | 
| **Drag & Drop** | 8.4 (3650 reviews) | Not enough data | 
| **Recurring Tasks** | 7.6 (3221 reviews) | Not enough data | 

#### Projects

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Planning** | 8.8 (3607 reviews) | Not enough data | 
| **Project Map** | 8.4 (3166 reviews) | Not enough data | 
| **GANTT** | 7.4 (2541 reviews) | Not enough data | 
| **Calendar View** | 8.1 (3409 reviews) | Not enough data | 
| **Views** | 8.5 (3310 reviews) | Not enough data | 
| **Project Budgeting** | 7.4 (2586 reviews) | Not enough data | 
| **Issue Tracking** | 7.8 (2726 reviews) | Not enough data | 
| **Templates** | 8.3 (3477 reviews) | Not enough data | 
| **Critical Path** | 7.3 (2345 reviews) | Not enough data | 
| **Time & Expense** | 7.5 (2621 reviews) | Not enough data | 
| **Methodologies** | 7.8 (2520 reviews) | Not enough data | 

#### Resource Management

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Resource Definiton** | 7.9 (2773 reviews) | Not enough data | 
| **Capacity** | 7.8 (2833 reviews) | Not enough data | 
| **Scheduling** | 7.9 (3125 reviews) | Not enough data | 

#### Project Monitoring

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Baselining / KPIs** | 7.7 (2404 reviews) | Not enough data | 
| **Resource Allocation** | 7.6 (2450 reviews) | Not enough data | 
| **Dashboards** | 8.2 (3106 reviews) | Not enough data | 

#### Generative AI

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.8 (1373 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (1363 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (646 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (646 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (653 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (635 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (637 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (633 reviews) | Not enough data | 
| **Decision Making** | 7.0 (637 reviews) | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Notion** | 7.8/10 | 319 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Controlled LLM Response Generation** | 8.2 (56 reviews) | Not enough data | 
| **Context Maintenance Within Sessions** | 8.2 (58 reviews) | Not enough data | 
| **Natural Language Understanding & Intent Inference** | 8.4 (59 reviews) | Not enough data | 

#### Data

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Reliability** | 8.0 (223 reviews) | Not enough data | 
| **Data Security** | 8.0 (215 reviews) | Not enough data | 

#### Interaction

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Complex Query Handling** | 7.6 (216 reviews) | Not enough data | 
| **Natural Conversation** | 8.0 (220 reviews) | Not enough data | 
| **Understanding** | 8.2 (222 reviews) | Not enough data | 
| **Context Management** | 8.0 (213 reviews) | Not enough data | 
| **Customizability** | 8.3 (221 reviews) | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | 7.9 (52 reviews) | Not enough data | 
| **Fallback Responses for Unknown Queries** | 7.8 (52 reviews) | Not enough data | 

#### Learning

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **User Interaction Learning** | 8.0 (211 reviews) | Not enough data | 
| **Error Learning** | 7.3 (206 reviews) | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **API Access for Business System Integration** | 7.3 (48 reviews) | Not enough data | 
| **Web Widget & SDK Embedding** | 7.2 (44 reviews) | Not enough data | 

#### Content Generation

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Creativity** | 7.9 (211 reviews) | Not enough data | 
| **Content Accuracy** | 7.9 (211 reviews) | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **No-Code Conversation Design** | 7.4 (44 reviews) | Not enough data | 

#### System

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **API Flexibility** | 7.2 (202 reviews) | Not enough data | 
| **Update Frequency and Utility** | 7.8 (208 reviews) | Not enough data | 
| **Cross-Platform Compatibility	** | 7.8 (207 reviews) | Not enough data | 
| **Software Integration** | 7.9 (219 reviews) | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (143 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (144 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (144 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (145 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (144 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (141 reviews) | Not enough data | 
| **Decision Making** | 7.5 (148 reviews) | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Feedback-Driven Response Optimization** | 8.0 (44 reviews) | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Guardrails & Content Controls** | 8.1 (45 reviews) | Not enough data | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Notion** | 8.0/10 | 4158 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Grammar

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Grammar Check** | 8.5 (3467 reviews) | Not enough data | 
| **Tone Check** | 8.3 (3246 reviews) | Not enough data | 
| **Sentence Formatting** | 8.6 (3420 reviews) | Not enough data | 

#### Formatting

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Plagiarism Check** | 7.2 (2184 reviews) | Not enough data | 
| **Style Editor** | 8.0 (2968 reviews) | Not enough data | 
| **Citation Finder** | 7.0 (2185 reviews) | Not enough data | 

#### Content 

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Idea Recommendation** | 8.3 (3060 reviews) | Not enough data | 
| **Content Generation** | 8.4 (3313 reviews) | Not enough data | 
| **Form Generation** | 7.8 (2447 reviews) | Not enough data | 

#### Product Type

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Standalone Application** | 8.4 (2685 reviews) | Not enough data | 
| **Plugin** | 7.4 (2051 reviews) | Not enough data | 

#### Generative AI

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 8.2 (1084 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (1086 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Notion** | 7.8/10 | 5862 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Knowledge Pages

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Templates** | 8.3 (3771 reviews) | Not enough data | 
| **In-Content Feedback** | 8.0 (3047 reviews) | Not enough data | 
| **Versioning and Version History** | 8.0 (3188 reviews) | Not enough data | 
| **Decision Trees** | Feature Not Available | Not enough data | 
| **Duplicate Detection** | 6.8 (2590 reviews) | Not enough data | 
| **Content Editor** | 8.3 (3469 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Page Analytics** | Feature Not Available | Not enough data | 
| **Permissions** | 8.0 (3174 reviews) | Not enough data | 
| **Knowledge Sharing** | 8.8 (3919 reviews) | Not enough data | 
| **Notifications** | 7.8 (3420 reviews) | Not enough data | 
| **Advanced Search** | 8.0 (3244 reviews) | Not enough data | 
| **Browser Extension** | 7.4 (2815 reviews) | Not enough data | 
| **Organization** | 8.6 (3889 reviews) | Not enough data | 
| **Other Integrations** | 7.7 (3088 reviews) | Not enough data | 
| **Knowledge Integrations** | 7.9 (2913 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Adaptive Learning** | 7.3 (943 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (1016 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (939 reviews) | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Notion** | 7.5/10 | 403 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Compatibility

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Federated Search** | 7.8 (322 reviews) | Not enough data | 
| **File Types** | 7.8 (321 reviews) | Not enough data | 
| **Global Language Support** | 7.3 (308 reviews) | Not enough data | 

#### Agentic AI - Enterprise Search Software

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (173 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (175 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (171 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (168 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (166 reviews) | Not enough data | 
| **Decision Making** | 7.0 (169 reviews) | Not enough data | 

#### Search Queries

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Typo Tolerance** | 7.7 (320 reviews) | Not enough data | 
| **Faceted Search** | 7.7 (312 reviews) | Not enough data | 
| **Synonyms** | 7.4 (310 reviews) | Not enough data | 
| **Highlighting** | 7.7 (312 reviews) | Not enough data | 
| **Natural Language** | 8.1 (322 reviews) | Not enough data | 

#### AI powered search - Enterprise Search Software

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | 7.5 (101 reviews) | Not enough data | 
| **Relevance Tuning** | 7.2 (99 reviews) | Not enough data | 
| **NLP & Semantic search** | 7.1 (99 reviews) | Not enough data | 

#### Functionality

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | 8.0 (317 reviews) | Not enough data | 
| **Search Analytics** | 7.3 (316 reviews) | Not enough data | 
| **Integrations** | 7.6 (322 reviews) | Not enough data | 

#### Compatibility - Enterprise Search Software

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **File Types** | 7.7 (105 reviews) | Not enough data | 
| **Federated Search** | 7.5 (102 reviews) | Not enough data | 
| **Global Language Support** | 7.4 (98 reviews) | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | 7.7 (102 reviews) | Not enough data | 
| **Search Analytics** | 7.4 (99 reviews) | Not enough data | 
| **Integrations** | 7.3 (100 reviews) | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Highlighting** | 7.6 (94 reviews) | Not enough data | 
| **Faceted Search** | 7.5 (95 reviews) | Not enough data | 
| **Typo Tolerance** | 7.8 (98 reviews) | Not enough data | 
| **Synonyms** | 7.6 (95 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Notion** | 9.9/10 | 16 |
| **Zendesk for Customer Service** | 8.0/10 | 89 |

#### Responses

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | 10.0 (5 reviews) | 8.2 (61 reviews) | 
| **Route To Human** | Not enough data | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.4 (24 reviews) | 
| **Customer Interaction Automation** | Not enough data | 7.7 (25 reviews) | 
| **Lead Generation** | 10.0 (5 reviews) | 7.4 (24 reviews) | 
| **Document Processing** | Not enough data | 7.4 (24 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (24 reviews) | 

#### Platform

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.2 (66 reviews) | 
| **Integration** | 10.0 (5 reviews) | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (23 reviews) | 
| **Adaptive Responses** | Not enough data | 7.4 (24 reviews) | 
| **Task Execution** | Not enough data | 7.4 (25 reviews) | 
| **Problem Solving** | Not enough data | 7.4 (25 reviews) | 

#### Generative AI

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 9.7 (5 reviews) | 7.6 (30 reviews) | 
| **AI Text Summarization** | 9.8 (7 reviews) | 8.0 (29 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 613 |

#### Responses

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (466 reviews) | 
| **Control** | Not enough data | 8.1 (463 reviews) | 
| **Route To Human** | Not enough data | 8.3 (445 reviews) | 
| **Menu bars** | Not enough data | 8.1 (444 reviews) | 
| **Drip sequences** | Not enough data | 8.1 (353 reviews) | 

#### Platform

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (470 reviews) | 
| **Integrations** | Not enough data | 8.3 (470 reviews) | 
| **Branding** | Not enough data | 8.3 (461 reviews) | 
| **Analytics** | Not enough data | 8.2 (465 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Feature Not Available | 
| **Collection of information** | Not enough data | 8.4 (453 reviews) | 

#### Generative AI

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (860 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (716 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (681 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (747 reviews) | 

#### Support Automation

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (711 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (756 reviews) | 
| **Transcripts** | Not enough data | 8.4 (716 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (789 reviews) | 

#### Generative AI

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 114 |

#### Customer Support

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (81 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 2697 |

#### Generative AI

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (718 reviews) | 
| **In-App Messaging** | Not enough data | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.0 (519 reviews) | 

####  Internal Use

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (1790 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (648 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (896 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1785 |

#### Generative AI

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1522 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1442 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (647 reviews) | 
| **Personalization** | Not enough data | 8.0 (779 reviews) | 

#### Self-Service Platform

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (675 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.4 (563 reviews) | 
| **Tickets** | Not enough data | 9.1 (744 reviews) | 
| **Macros** | Not enough data | 8.8 (693 reviews) | 

#### Channels

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Not enough data | 9.0 (743 reviews) | 
| **Social** | Not enough data | 8.4 (586 reviews) | 
| **Live Chat** | Not enough data | 8.7 (565 reviews) | 
| **Phone** | Not enough data | 8.2 (486 reviews) | 
| **Text** | Not enough data | 8.3 (421 reviews) | 

#### Insight

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (540 reviews) | 
| **Reporting** | Not enough data | 8.3 (647 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (562 reviews) | 
| **Help Desk** | Not enough data | 8.7 (667 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Notion** | 7.8/10 | 645 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - Note-Taking Software

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (488 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Knowledge Base

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 110 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (74 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (70 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Notion** | N/A | N/A |
| **Zendesk for Customer Service** | 9.0/10 | 25 |

#### Platform

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 9.1 (18 reviews) | 
| **Integration APIs** | Not enough data | 9.2 (14 reviews) | 
| **Internationalization** | Not enough data | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (11 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Notion (7):** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Note-Taking Software](https://www.g2.com/categories/note-taking-software), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [Project Management Software](https://www.g2.com/categories/project-management), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders)

**Unique to Zendesk for Customer Service (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Notion | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 65.6% | 40.8% | 
| **Mid-Market** | 28.6% | 45.8% | 
| **Enterprise** | 5.8% | 13.4% | 

### By Industry

#### Notion

- **Computer Software:** 13.7%
- **Information Technology and Services:** 11.4%
- **Marketing and Advertising:** 7.4%
- **Higher Education:** 6.1%
- **Financial Services:** 4.8%
- **Education Management:** 3.0%
- **Design:** 2.7%
- **Consulting:** 2.2%
- **Health, Wellness and Fitness:** 2.2%
- **Hospital & Health Care:** 1.6%
- **Other:** 44.7%

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.9%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.1%

---
## Alternatives

### Alternatives to Notion

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12978 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2320 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13762 reviews)
- [Coda](https://www.g2.com/products/superhuman-coda/reviews) — 4.6/5 stars (493 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39161 reviews)
- [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (16892 reviews)
- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7871 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3278 reviews)
- [Slite](https://www.g2.com/products/slite/reviews) — 4.6/5 stars (274 reviews)
- [Jasper](https://www.g2.com/products/jasper-ai/reviews) — 4.7/5 stars (1270 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2497 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)

---
## Top Discussions

### Notion

- Title: [can i us Notion (basic) for multi-user use](https://www.g2.com/discussions/can-i-us-notion-basic-for-multi-user-use) — 3 comments, 1 upvote
  > **Top comment:** "Yes, just add them as guests"
- Title: [Best way to utilise Notion?](https://www.g2.com/discussions/best-way-to-utilise-notion) — 2 comments, 1 upvote
  > **Top comment:** "Use their databases blocks to have a collection of notes."
- Title: [Are there any tool we can integrate into notion for using AI](https://www.g2.com/discussions/are-there-any-tool-we-can-integrate-into-notion-for-using-ai) — 2 comments, 1 upvote
  > **Top comment:** "Notion AI: Built-in generative AI inside Notion for drafting content, summarizing pages, brainstorming, rewriting text, and autofilling databases. Works..."
- Title: [When would you start with the NPO/NGO discount plan?](https://www.g2.com/discussions/when-would-you-start-with-the-npo-ngo-discount-plan) — 2 comments, 1 upvote
  > **Top comment:** "I am a student , and notion is free for every students"
- Title: [How do I script Notion?](https://www.g2.com/discussions/how-do-i-script-notion) — 2 comments, 1 upvote
  > **Top comment:** "Use make.com"

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/notion-vs-zendesk-for-customer-service)