Compare Notion and Serviceware Knowledge 
Featured Products
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
Free
$8.00
Notion
Star Rating
(10,987)4.6 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Serviceware Knowledge excels in its search functionality, with users highlighting its "very high performance search engine" that allows for easy information retrieval, making it a strong choice for knowledge management.
- Users say that Notion shines in its organizational capabilities, with many praising its clean interface and the ability to create different tabs for various categories, which helps keep their work structured and accessible.
- Reviewers mention that Serviceware Knowledge offers a quick implementation process, with feedback indicating that the system is simple and intuitive to use, allowing teams to get up and running swiftly.
- According to verified reviews, Notion is favored for its versatility in project management, as users utilize it for organizing projects, creating lists, and setting reminders, which enhances their productivity in daily tasks.
- G2 reviewers highlight that while Serviceware Knowledge has a higher rating for quality of support, Notion still provides adequate assistance, though some users feel it could improve in this area compared to Serviceware's dedicated support team.
- Users report that Serviceware Knowledge is particularly beneficial for mid-market businesses, as it caters well to their specific needs, while Notion is more popular among small businesses, indicating a difference in target audience and use cases.
Pricing
Entry-Level Pricing
Notion
Free
Free
For individuals to organize personal projects and life
- Free for individual usage
- Basic forms
- Basic sites
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Notion
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
8.8
7,761
8.9
25
Ease of Use
8.3
7,911
9.5
25
Ease of Setup
8.2
3,872
9.0
21
Ease of Admin
8.4
2,024
8.3
22
Quality of Support
8.5
5,461
9.2
25
Has the product been a good partner in doing business?
8.9
1,878
9.5
22
Product Direction (% positive)
9.4
7,793
9.5
25
Features by Category
Tasks
8.7
3756
Not enough data
8.3
3671
Not enough data
8.6
3767
Not enough data
8.9
3891
Not enough data
7.7
3077
Not enough data
7.5
2863
Not enough data
8.4
3619
Not enough data
7.5
3211
Not enough data
Projects
8.8
3565
Not enough data
8.3
3138
Not enough data
7.4
2533
Not enough data
8.1
3378
Not enough data
8.5
3288
Not enough data
7.4
2582
Not enough data
7.8
2712
Not enough data
8.3
3449
Not enough data
7.2
2339
Not enough data
7.5
2615
Not enough data
7.7
2516
Not enough data
Resource Management
7.9
2767
Not enough data
7.8
2832
Not enough data
7.9
3108
Not enough data
Project Monitoring
7.7
2397
Not enough data
7.6
2448
Not enough data
8.2
3090
Not enough data
Generative AI
7.8
1363
Not enough data
8.0
1354
Not enough data
Agentic AI - Project Management
6.9
643
Not enough data
7.2
642
Not enough data
7.0
644
Not enough data
7.0
632
Not enough data
7.3
633
Not enough data
6.8
632
Not enough data
6.9
631
Not enough data
Core Conversational Capabilities - AI Chatbots
8.2
54
Not enough data
8.1
55
Not enough data
8.3
56
Not enough data
Data
8.0
220
Not enough data
8.0
213
Not enough data
Interaction
7.6
213
Not enough data
8.0
218
Not enough data
8.1
219
Not enough data
8.0
211
Not enough data
8.2
217
Not enough data
Task & Flow Management - AI Chatbots
7.8
50
Not enough data
7.7
51
Not enough data
Learning
8.0
210
Not enough data
7.3
205
Not enough data
Deployment & Embedding - AI Chatbots
7.2
46
Not enough data
7.1
43
Not enough data
Content Generation
7.9
210
Not enough data
7.9
209
Not enough data
Admin & Configuration - AI Chatbots
7.3
42
Not enough data
System
7.2
202
Not enough data
7.8
207
Not enough data
7.8
206
Not enough data
7.9
215
Not enough data
Agentic AI - AI Chatbots
7.6
143
Not enough data
7.8
141
Not enough data
7.6
141
Not enough data
7.7
143
Not enough data
7.9
143
Not enough data
7.4
140
Not enough data
7.5
145
Not enough data
Monitoring & Improvement - AI Chatbots
8.0
44
Not enough data
Reliability & Safety - AI Chatbots
8.1
45
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Grammar
8.5
3457
Not enough data
8.3
3243
Not enough data
8.6
3410
Not enough data
Formatting
7.1
2183
Not enough data
8.0
2963
Not enough data
7.0
2184
Not enough data
Content
8.3
3050
Not enough data
8.4
3305
Not enough data
7.8
2444
Not enough data
Product Type
8.4
2682
Not enough data
7.4
2049
Not enough data
Generative AI
8.2
1074
Not enough data
8.5
1073
Not enough data
Knowledge Pages
8.3
3709
Not enough data
8.0
3044
Not enough data
8.0
3178
Not enough data
Feature Not Available
Not enough data
6.8
2585
Not enough data
8.3
3403
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.0
3151
Not enough data
8.7
3751
Not enough data
7.8
3398
Not enough data
8.0
3186
Not enough data
7.4
2814
Not enough data
8.6
3690
Not enough data
7.7
2954
Not enough data
7.9
2901
Not enough data
Agentic AI - Knowledge Base
7.3
936
Not enough data
7.4
974
Not enough data
7.0
928
Not enough data
Compatibility
7.8
320
Not enough data
7.8
318
Not enough data
7.3
307
Not enough data
Agentic AI - Enterprise Search Software
7.1
172
Not enough data
7.1
174
Not enough data
7.2
170
Not enough data
7.1
167
Not enough data
6.9
165
Not enough data
7.0
167
Not enough data
Search Queries
7.7
319
Not enough data
7.7
310
Not enough data
7.3
308
Not enough data
7.7
310
Not enough data
8.1
320
Not enough data
AI powered search - Enterprise Search Software
7.4
99
Not enough data
7.2
98
Not enough data
7.1
98
Not enough data
Functionality
8.0
314
Not enough data
7.3
316
Not enough data
7.6
321
Not enough data
Compatibility - Enterprise Search Software
7.6
103
Not enough data
7.5
101
Not enough data
7.4
97
Not enough data
Functionality - Enterprise Search Software
7.7
100
Not enough data
7.4
97
Not enough data
7.3
97
Not enough data
Search Queries - Enterprise Search Software
7.6
92
Not enough data
7.5
94
Not enough data
7.7
96
Not enough data
7.6
94
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
7.8
483
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Notion and Serviceware Knowledge are categorized as Knowledge Base
Unique Categories
Notion is categorized as AI Chatbots, AI Writing Assistant, Note-Taking Software, Enterprise Search Software, Project Management, AI Agent Builders, and AI Agents For Business Operations
Serviceware Knowledge is categorized as Contact Center Knowledge Base and Customer Self-Service
Reviews
Reviewers' Company Size
Notion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
11.5%
Marketing and Advertising
7.2%
Higher Education
6.4%
Financial Services
4.7%
Other
56.5%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Discussions
Is there a way to make font and text boxes even smaller? I'm at the lowest font size already
2 Comments
NM
Not really. If you have already click the 3 dots in the top right hand corner and chosen small text, then at the moment that's all you can doRead more
Serviceware Knowledge has no discussions with answers
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