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At a Glance
Market Segments
Small-Business (70.0% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free
Starting at $100.00 10 User Per Month
Notion
Star Rating
(8,892)4.6 out of 5
Market Segments
Small-Business (70.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ScreenSteps excels in its "Rich Text Editor" and "Drag and Drop Editor," providing a seamless experience for creating and organizing documentation. In contrast, Notion's editor is versatile but lacks the same level of intuitive design, which some users find less user-friendly.
- Reviewers mention that ScreenSteps offers superior "Quality of Support," with a score of 9.6, indicating that users feel well-supported and valued. Notion, while still providing decent support, has a lower score of 8.6, leading some users to feel that their inquiries take longer to resolve.
- G2 users highlight ScreenSteps' "Knowledge Base" feature, scoring 9.7, as a standout for creating and managing documentation effectively. In comparison, Notion's knowledge management capabilities, while robust, received a lower score of 8.5, suggesting it may not be as efficient for users focused on documentation.
- Users on G2 report that ScreenSteps shines in "Task Tracking" with features like "Activity Feed" and "Task Schedules," which help teams stay organized. Notion, while offering task management features, does not provide the same level of integration for tracking tasks within documentation workflows.
- Reviewers say that ScreenSteps' "Video Tutorials" feature, rated at 9.7, is particularly helpful for onboarding new users, making it easier to understand the software. Notion's resources, while informative, do not match the depth and clarity of ScreenSteps' tutorials, leading to a steeper learning curve for some users.
- Users report that ScreenSteps' "Versioning and Version History" feature, scoring 8.1, is crucial for teams needing to track changes over time. Notion's versioning capabilities are less robust, which can lead to confusion when multiple users are collaborating on documents.
Pricing
Entry-Level Pricing
Notion
Free
Free
For individuals to organize personal projects and life
- Free for individual usage
- Basic forms
- Basic sites
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Notion
Free Trial is available
ScreenSteps
Free Trial is available
Ratings
Meets Requirements
8.8
6,972
9.2
38
Ease of Use
8.3
7,103
9.2
38
Ease of Setup
8.2
3,156
9.3
28
Ease of Admin
8.4
1,700
9.2
30
Quality of Support
8.5
4,919
9.6
33
Has the product been a good partner in doing business?
8.9
1,569
9.7
29
Product Direction (% positive)
9.4
7,037
8.1
36
Features by Category
Tasks
8.7
3631
Not enough data
8.3
3563
Not enough data
8.6
3647
Not enough data
8.9
3756
Not enough data
7.7
3033
Not enough data
7.4
2825
Not enough data
8.4
3547
Not enough data
7.5
3173
Not enough data
Projects
8.8
3458
Not enough data
8.3
3082
Not enough data
7.4
2497
Not enough data
8.1
3297
Not enough data
8.5
3204
Not enough data
7.4
2554
Not enough data
7.8
2676
Not enough data
8.3
3366
Not enough data
7.2
2323
Not enough data
7.5
2585
Not enough data
7.7
2490
Not enough data
Resource Management
7.9
2749
Not enough data
7.8
2812
Not enough data
7.9
3080
Not enough data
Project Monitoring
7.7
2373
Not enough data
7.6
2430
Not enough data
8.2
3026
Not enough data
Generative AI
7.7
1312
Not enough data
7.9
1304
Not enough data
Agentic AI - Project Management
6.9
624
Not enough data
7.1
618
Not enough data
7.0
621
Not enough data
7.0
617
Not enough data
7.3
617
Not enough data
6.7
615
Not enough data
6.9
614
Not enough data
Core Conversational Capabilities - AI Chatbots
8.2
50
Not enough data
8.2
51
Not enough data
8.2
51
Not enough data
Data
8.0
213
Not enough data
8.0
209
Not enough data
Interaction
7.5
209
Not enough data
8.0
214
Not enough data
8.1
214
Not enough data
8.0
210
Not enough data
8.2
212
Not enough data
Task & Flow Management - AI Chatbots
7.8
48
Not enough data
7.8
49
Not enough data
Learning
7.9
207
Not enough data
7.3
202
Not enough data
Deployment & Embedding - AI Chatbots
7.2
43
Not enough data
7.1
41
Not enough data
Content Generation
7.9
206
Not enough data
7.9
206
Not enough data
Admin & Configuration - AI Chatbots
7.3
40
Not enough data
System
7.2
200
Not enough data
7.8
204
Not enough data
7.8
201
Not enough data
7.8
205
Not enough data
Agentic AI - AI Chatbots
7.6
141
Not enough data
7.7
139
Not enough data
7.6
139
Not enough data
7.7
141
Not enough data
7.9
141
Not enough data
7.4
137
Not enough data
7.5
142
Not enough data
Monitoring & Improvement - AI Chatbots
8.0
42
Not enough data
Reliability & Safety - AI Chatbots
8.2
42
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Compliance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Security
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Grammar
8.5
3438
Not enough data
8.3
3227
Not enough data
8.6
3394
Not enough data
Formatting
7.1
2173
Not enough data
8.0
2953
Not enough data
7.0
2176
Not enough data
Content
8.2
3030
Not enough data
8.4
3272
Not enough data
7.8
2430
Not enough data
Product Type
8.4
2668
Not enough data
7.4
2037
Not enough data
Generative AI
8.2
1033
Not enough data
8.5
1034
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
8.3
3612
Not enough data
8.0
3018
Not enough data
8.0
3136
Not enough data
Feature Not Available
Not enough data
6.8
2556
Feature Not Available
8.3
3277
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.0
3099
9.7
5
8.7
3492
9.0
5
7.8
3354
Not enough data
8.0
3088
Not enough data
7.4
2788
Not enough data
8.6
3348
Not enough data
7.6
2798
Not enough data
7.9
2873
Not enough data
Agentic AI - Knowledge Base
7.3
909
Not enough data
7.4
910
Not enough data
7.0
901
Not enough data
Compatibility
7.8
314
Not enough data
7.7
311
Not enough data
7.3
303
Not enough data
Agentic AI - Enterprise Search Software
7.1
167
Not enough data
7.0
166
Not enough data
7.2
166
Not enough data
7.1
162
Not enough data
6.8
161
Not enough data
6.9
162
Not enough data
Search Queries
7.7
314
Not enough data
7.7
306
Not enough data
7.3
305
Not enough data
7.7
306
Not enough data
8.1
313
Not enough data
AI powered search - Enterprise Search Software
7.4
94
Not enough data
7.1
94
Not enough data
7.1
94
Not enough data
Functionality
8.0
307
Not enough data
7.3
309
Not enough data
7.6
309
Not enough data
Compatibility - Enterprise Search Software
7.6
95
Not enough data
7.4
95
Not enough data
7.3
93
Not enough data
Functionality - Enterprise Search Software
7.6
92
Not enough data
7.3
91
Not enough data
7.3
91
Not enough data
Search Queries - Enterprise Search Software
7.5
88
Not enough data
7.5
90
Not enough data
7.7
90
Not enough data
7.5
89
Not enough data
Agentic AI - Note-Taking Software
7.7
457
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Notion and ScreenSteps are categorized as Knowledge Base
Unique Categories
Notion is categorized as AI Writing Assistant, Note-Taking Software, Project Management, Enterprise Search Software, and AI Chatbots
ScreenSteps is categorized as Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
Notion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
11.0%
Marketing and Advertising
7.1%
Higher Education
6.9%
Financial Services
4.5%
Other
56.9%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
Is there a way to make font and text boxes even smaller? I'm at the lowest font size already
2 Comments
NM
Not really. If you have already click the 3 dots in the top right hand corner and chosen small text, then at the moment that's all you can doRead more
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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