# Notion, ProProfs Knowledge Base Software, Guru vs Agentforce Service (formerly Salesforce Service Cloud) Comparison | | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 4.7 out of 5 | 4.4 out of 5 | | **Total Reviews** | 11,736 | 30 | 2,316 | 7,327 | | **Largest Market Segment** | Small-Business (65.7% of reviews) | Mid-Market (46.7% of reviews) | Mid-Market (56.5% of reviews) | Mid-Market (42.8% of reviews) | | **Entry Level Price** | Free | $1,080.00 Per Year | Contact Us | Starting at $25.00 1 User Per Month | --- ## Top Pros & Cons ### Notion Pros: - Ease of Use (4770 reviews) - Features (2748 reviews) Cons: - Learning Curve (1909 reviews) - Limited Features (1032 reviews) ### ProProfs Knowledge Base Software **Not enough data** ### Guru Pros: - Ease of Use (742 reviews) - Helpful (418 reviews) Cons: - Search Functionality (152 reviews) - Inefficient Search (149 reviews) ### Agentforce Service (formerly Salesforce Service Cloud) Pros: - Ease of Use (1705 reviews) - Features (1497 reviews) Cons: - Complexity (912 reviews) - Learning Curve (787 reviews) --- ## Ratings Comparison | Rating | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Meets Requirements** | 8.8 (8049 reviews) | 9.2 (22 reviews) | 9.3 (1884 reviews) | 8.6 (2844 reviews) | | **Ease of Use** | 8.3 (8203 reviews) | 9.5 (22 reviews) | 9.3 (1906 reviews) | 8.4 (5456 reviews) | | **Ease of Setup** | 8.3 (4129 reviews) | 8.9 (11 reviews) | 9.3 (919 reviews) | 7.9 (4210 reviews) | | **Ease of Admin** | 8.4 (2249 reviews) | 9.0 (10 reviews) | 9.0 (475 reviews) | 8.2 (1559 reviews) | | **Quality of Support** | 8.5 (5676 reviews) | 9.3 (21 reviews) | 9.4 (1482 reviews) | 8.3 (2620 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (2106 reviews) | 8.8 (10 reviews) | 9.4 (428 reviews) | 8.7 (1540 reviews) | | **Product Direction (% positive)** | 9.4 (8038 reviews) | 9.4 (19 reviews) | 9.2 (1781 reviews) | 8.3 (2793 reviews) | --- ## Pricing ### Notion #### Entry-Level Pricing Plan: Free Price: Free Description: For individuals to organize personal projects and life Key Features: - Free for individual usage - Basic forms - Basic sites [Browse all 4 editions](https://www.g2.com/products/notion/pricing) #### Free Trial Yes ### ProProfs Knowledge Base Software #### Entry-Level Pricing Plan: ESSENTIALS Price: $1,080.00 Per Year Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.) Key Features: - Authors & Users - 3 - Public Views - Unlimited - Pages - 500 [Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing) #### Free Trial No ### Guru #### Entry-Level Pricing Plan: AI Source of Truth Platform Price: Contact Us Description: Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy. Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one. Key Features: - AI Knowledge Platform - Knowledge Quality & Automation - Enterprise Governance & Security [Learn more about Guru](https://www.g2.com/products/guru/reviews) #### Free Trial Yes ### Agentforce Service (formerly Salesforce Service Cloud) #### Entry-Level Pricing Plan: Starter Suite Price: Starting at $25.00 1 User Per Month Description: The simple CRM suite for marketing, sales, service, and commerce. Key Features: - Case Management - Knowledge Management - Salesforce Mobile App [Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1721 | #### Ticket and Case Management | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 8.5 (1214 reviews) ✓ Verified | | **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 8.4 (1225 reviews) ✓ Verified | | **Workflow** | Not enough data | Not enough data | Not enough data | 8.4 (1275 reviews) ✓ Verified | | **Response Automation** | Not enough data | Not enough data | Not enough data | 8.3 (1183 reviews) ✓ Verified | | **SLA Management** | Not enough data | Not enough data | Not enough data | 8.1 (984 reviews) | | **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 7.9 (1169 reviews) ✓ Verified | | **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 8.3 (1156 reviews) ✓ Verified | | **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 8.5 (1070 reviews) ✓ Verified | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.7 (182 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.7 (181 reviews) | #### Agentic AI - Help Desk | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 8.6 (76 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 8.5 (68 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 8.5 (70 reviews) | #### Communication Channels | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Customer Portal** | Not enough data | Not enough data | Not enough data | 8.4 (1026 reviews) ✓ Verified | | **Email to Case** | Not enough data | Not enough data | Not enough data | 8.6 (1215 reviews) ✓ Verified | | **Chat/Live Support** | Not enough data | Not enough data | Not enough data | 8.2 (863 reviews) | | **Social Integration** | Not enough data | Not enough data | Not enough data | 8.0 (810 reviews) ✓ Verified | | **Voice** | Not enough data | Not enough data | Not enough data | 8.1 (770 reviews) | #### Platform | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Mobile User Support** | Not enough data | Not enough data | Not enough data | 7.8 (557 reviews) ✓ Verified | | **Customization ** | Not enough data | Not enough data | Not enough data | 8.3 (822 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 8.6 (702 reviews) ✓ Verified | | **Integration** | Not enough data | Not enough data | Not enough data | 8.3 (642 reviews) ✓ Verified | | **Reporting** | Not enough data | Not enough data | Not enough data | 8.2 (1161 reviews) ✓ Verified | | **Dashboards** | Not enough data | Not enough data | Not enough data | 8.2 (1178 reviews) ✓ Verified | ### Project Management | Product | Score | Reviews | |---|---|---| | **Notion** | 7.9/10 | 4665 | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Tasks | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Creation & Assignment** | 8.7 (3792 reviews) | Not enough data | Not enough data | Not enough data | | **Due Dates** | 8.3 (3702 reviews) | Not enough data | Not enough data | Not enough data | | **Task Prioritization** | 8.6 (3808 reviews) | Not enough data | Not enough data | Not enough data | | **To-Do Lists** | 8.9 (3948 reviews) | Not enough data | Not enough data | Not enough data | | **Dependencies** | 7.7 (3084 reviews) | Not enough data | Not enough data | Not enough data | | **Mass Updates** | 7.5 (2865 reviews) | Not enough data | Not enough data | Not enough data | | **Drag & Drop** | 8.4 (3634 reviews) | Not enough data | Not enough data | Not enough data | | **Recurring Tasks** | 7.5 (3217 reviews) | Not enough data | Not enough data | Not enough data | #### Projects | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Planning** | 8.8 (3586 reviews) | Not enough data | Not enough data | Not enough data | | **Project Map** | 8.4 (3155 reviews) | Not enough data | Not enough data | Not enough data | | **GANTT** | 7.4 (2537 reviews) | Not enough data | Not enough data | Not enough data | | **Calendar View** | 8.1 (3392 reviews) | Not enough data | Not enough data | Not enough data | | **Views** | 8.5 (3301 reviews) | Not enough data | Not enough data | Not enough data | | **Project Budgeting** | 7.4 (2583 reviews) | Not enough data | Not enough data | Not enough data | | **Issue Tracking** | 7.8 (2719 reviews) | Not enough data | Not enough data | Not enough data | | **Templates** | 8.3 (3466 reviews) | Not enough data | Not enough data | Not enough data | | **Critical Path** | 7.2 (2341 reviews) | Not enough data | Not enough data | Not enough data | | **Time & Expense** | 7.5 (2615 reviews) | Not enough data | Not enough data | Not enough data | | **Methodologies** | 7.7 (2519 reviews) | Not enough data | Not enough data | Not enough data | #### Resource Management | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Resource Definiton** | 7.9 (2772 reviews) | Not enough data | Not enough data | Not enough data | | **Capacity** | 7.8 (2832 reviews) | Not enough data | Not enough data | Not enough data | | **Scheduling** | 7.9 (3117 reviews) | Not enough data | Not enough data | Not enough data | #### Project Monitoring | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Baselining / KPIs** | 7.7 (2401 reviews) | Not enough data | Not enough data | Not enough data | | **Resource Allocation** | 7.6 (2449 reviews) | Not enough data | Not enough data | Not enough data | | **Dashboards** | 8.2 (3103 reviews) | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | 7.8 (1369 reviews) | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | 8.0 (1363 reviews) | Not enough data | Not enough data | Not enough data | #### Agentic AI - Project Management | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Autonomous Task Execution** | 6.9 (645 reviews) | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | 7.2 (645 reviews) | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | 7.0 (649 reviews) | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | 7.0 (633 reviews) | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | 7.3 (636 reviews) | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | 6.8 (633 reviews) | Not enough data | Not enough data | Not enough data | | **Decision Making** | 7.0 (636 reviews) | Not enough data | Not enough data | Not enough data | ### AI Chatbots | Product | Score | Reviews | |---|---|---| | **Notion** | 7.8/10 | 311 | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Core Conversational Capabilities - AI Chatbots | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Controlled LLM Response Generation** | 8.2 (54 reviews) | Not enough data | Not enough data | Not enough data | | **Context Maintenance Within Sessions** | 8.2 (56 reviews) | Not enough data | Not enough data | Not enough data | | **Natural Language Understanding & Intent Inference** | 8.3 (57 reviews) | Not enough data | Not enough data | Not enough data | #### Data | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Reliability** | 8.0 (221 reviews) | Not enough data | Not enough data | Not enough data | | **Data Security** | 8.0 (213 reviews) | Not enough data | Not enough data | Not enough data | #### Interaction | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Complex Query Handling** | 7.6 (214 reviews) | Not enough data | Not enough data | Not enough data | | **Natural Conversation** | 8.0 (218 reviews) | Not enough data | Not enough data | Not enough data | | **Understanding** | 8.1 (219 reviews) | Not enough data | Not enough data | Not enough data | | **Context Management** | 8.0 (212 reviews) | Not enough data | Not enough data | Not enough data | | **Customizability** | 8.2 (219 reviews) | Not enough data | Not enough data | Not enough data | #### Task & Flow Management - AI Chatbots | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Scripted Dialogue & Decision Tree Support** | 7.8 (51 reviews) | Not enough data | Not enough data | Not enough data | | **Fallback Responses for Unknown Queries** | 7.8 (52 reviews) | Not enough data | Not enough data | Not enough data | #### Learning | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **User Interaction Learning** | 8.0 (211 reviews) | Not enough data | Not enough data | Not enough data | | **Error Learning** | 7.3 (206 reviews) | Not enough data | Not enough data | Not enough data | #### Deployment & Embedding - AI Chatbots | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **API Access for Business System Integration** | 7.3 (48 reviews) | Not enough data | Not enough data | Not enough data | | **Web Widget & SDK Embedding** | 7.1 (43 reviews) | Not enough data | Not enough data | Not enough data | #### Content Generation | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Creativity** | 7.9 (211 reviews) | Not enough data | Not enough data | Not enough data | | **Content Accuracy** | 7.9 (211 reviews) | Not enough data | Not enough data | Not enough data | #### Admin & Configuration - AI Chatbots | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **No-Code Conversation Design** | 7.4 (44 reviews) | Not enough data | Not enough data | Not enough data | #### System | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **API Flexibility** | 7.2 (202 reviews) | Not enough data | Not enough data | Not enough data | | **Update Frequency and Utility** | 7.8 (207 reviews) | Not enough data | Not enough data | Not enough data | | **Cross-Platform Compatibility ** | 7.8 (207 reviews) | Not enough data | Not enough data | Not enough data | | **Software Integration** | 7.9 (218 reviews) | Not enough data | Not enough data | Not enough data | #### Agentic AI - AI Chatbots | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Autonomous Task Execution** | 7.6 (143 reviews) | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | 7.8 (143 reviews) | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | 7.6 (143 reviews) | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | 7.7 (144 reviews) | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | 7.9 (144 reviews) | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | 7.4 (140 reviews) | Not enough data | Not enough data | Not enough data | | **Decision Making** | 7.5 (147 reviews) | Not enough data | Not enough data | Not enough data | #### Monitoring & Improvement - AI Chatbots | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Feedback-Driven Response Optimization** | 8.0 (44 reviews) | Not enough data | Not enough data | Not enough data | #### Reliability & Safety - AI Chatbots | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Guardrails & Content Controls** | 8.1 (45 reviews) | Not enough data | Not enough data | Not enough data | ### Insight Engines | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | 9.4/10 | 137 | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Content Management | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Data Centralization - Insight Engines** | Not enough data | Not enough data | 9.6 (86 reviews) | Not enough data | | **Archiving - Insight Engines** | Not enough data | Not enough data | 9.6 (87 reviews) | Not enough data | | **Search Analysis - Insight Engines** | Not enough data | Not enough data | 9.5 (83 reviews) | Not enough data | #### Content Discovery | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Search Interface - Insight Engines** | Not enough data | Not enough data | 9.4 (87 reviews) | Not enough data | | **AI Functionality - Insight Engines** | Not enough data | Not enough data | 9.5 (85 reviews) | Not enough data | | **NLP Functionality - Insight Engines** | Not enough data | Not enough data | 9.5 (82 reviews) | Not enough data | | **Data Mining - Insight Engines** | Not enough data | Not enough data | 9.2 (83 reviews) | Not enough data | | **Structured Navigation - Insight Engines** | Not enough data | Not enough data | 9.6 (81 reviews) | Not enough data | | **Machine Learning - Insight Engines** | Not enough data | Not enough data | 9.5 (82 reviews) | Not enough data | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | 9.3 (43 reviews) | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | 9.4 (45 reviews) | Not enough data | ### Contact Center Knowledge Base | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | 9.3/10 | 916 | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 261 | #### Administration | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Database Management ** | Not enough data | Not enough data | 9.3 (640 reviews) | 8.8 (232 reviews) | | **Data Workflows** | Not enough data | Not enough data | 9.2 (635 reviews) | 8.8 (231 reviews) | | **Issue Management** | Not enough data | Not enough data | 9.2 (630 reviews) | 8.7 (229 reviews) | #### Knowledge Management | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Knowledge Base** | Not enough data | Not enough data | 9.7 (757 reviews) | 8.8 (225 reviews) | | **Publishing Workflows** | Not enough data | Not enough data | 9.3 (704 reviews) | 8.6 (215 reviews) | | **Analytics** | Not enough data | Not enough data | 9.2 (668 reviews) | 8.5 (214 reviews) | #### Compliance | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Policies and Controls** | Not enough data | Not enough data | 9.3 (650 reviews) | 8.7 (231 reviews) | | **Data Governance** | Not enough data | Not enough data | 9.3 (621 reviews) | 8.7 (229 reviews) | | **Compliance** | Not enough data | Not enough data | 9.3 (618 reviews) | 8.6 (229 reviews) | | **Auditing** | Not enough data | Not enough data | 9.2 (596 reviews) | 8.6 (226 reviews) | #### Customer Support | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Intelligent Search** | Not enough data | Not enough data | 9.2 (725 reviews) | 8.2 (214 reviews) | | **Suggestions** | Not enough data | Not enough data | 9.2 (685 reviews) | 8.2 (208 reviews) | | **Decision Trees** | Not enough data | Not enough data | 9.1 (613 reviews) | 8.0 (197 reviews) | #### Data Security | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Risk Data Attributes** | Not enough data | Not enough data | 9.2 (598 reviews) | 8.6 (220 reviews) | | **Data Transport** | Not enough data | Not enough data | 9.3 (592 reviews) | 8.7 (222 reviews) | | **Access Management** | Not enough data | Not enough data | 9.3 (615 reviews) | 9.0 (222 reviews) | | **Multi-Factor Authentication** | Not enough data | Not enough data | 9.2 (598 reviews) | 9.1 (223 reviews) | #### Administration | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Integrations** | Not enough data | Not enough data | 9.2 (645 reviews) | 8.6 (215 reviews) | | **User, Role, and Access Management** | Not enough data | Not enough data | 9.3 (666 reviews) | 8.9 (216 reviews) | | **Performance and Reliability** | Not enough data | Not enough data | 9.5 (733 reviews) | 8.9 (220 reviews) | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | 9.1 (456 reviews) | 7.6 (152 reviews) | ### AI Writing Assistant | Product | Score | Reviews | |---|---|---| | **Notion** | 8.0/10 | 4135 | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Grammar | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Grammar Check** | 8.5 (3464 reviews) | Not enough data | Not enough data | Not enough data | | **Tone Check** | 8.3 (3243 reviews) | Not enough data | Not enough data | Not enough data | | **Sentence Formatting** | 8.6 (3413 reviews) | Not enough data | Not enough data | Not enough data | #### Formatting | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Plagiarism Check** | 7.2 (2182 reviews) | Not enough data | Not enough data | Not enough data | | **Style Editor** | 8.0 (2964 reviews) | Not enough data | Not enough data | Not enough data | | **Citation Finder** | 7.0 (2183 reviews) | Not enough data | Not enough data | Not enough data | #### Content | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Idea Recommendation** | 8.3 (3055 reviews) | Not enough data | Not enough data | Not enough data | | **Content Generation** | 8.4 (3309 reviews) | Not enough data | Not enough data | Not enough data | | **Form Generation** | 7.8 (2445 reviews) | Not enough data | Not enough data | Not enough data | #### Product Type | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Standalone Application** | 8.4 (2683 reviews) | Not enough data | Not enough data | Not enough data | | **Plugin** | 7.4 (2048 reviews) | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | 8.2 (1079 reviews) | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | 8.5 (1079 reviews) | Not enough data | Not enough data | Not enough data | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 136 | #### Channels | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Multi-Channel Coverage** | Not enough data | Not enough data | Not enough data | 8.6 (128 reviews) | | **Open Listening** | Not enough data | Not enough data | Not enough data | 8.4 (120 reviews) | | **Physical Media** | Not enough data | Not enough data | Not enough data | 7.6 (119 reviews) | #### Design | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Communications Strategy Development** | Not enough data | Not enough data | Not enough data | 8.4 (118 reviews) | | **Create Content** | Not enough data | Not enough data | Not enough data | 8.0 (119 reviews) | | **Personalization** | Not enough data | Not enough data | Not enough data | 8.3 (121 reviews) | | **Inbound Identification** | Not enough data | Not enough data | Not enough data | 8.4 (121 reviews) | | **Regulatory Compliance** | Not enough data | Not enough data | Not enough data | 8.5 (116 reviews) | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.5 (113 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.6 (112 reviews) | ### Complaint Management | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 217 | #### Usability | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **All-Employee Access** | Not enough data | Not enough data | Not enough data | 8.6 (205 reviews) | | **Supporting Documents** | Not enough data | Not enough data | Not enough data | 8.6 (208 reviews) | | **Two-Way Communication** | Not enough data | Not enough data | Not enough data | 8.7 (206 reviews) | #### Reporting | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | 8.7 (206 reviews) | | **Trend Analysis** | Not enough data | Not enough data | Not enough data | 8.3 (199 reviews) | | **Performance Monitoring** | Not enough data | Not enough data | Not enough data | 8.6 (203 reviews) | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.6 (180 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.6 (181 reviews) | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 | #### Quality Assurance | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Evaluation** | Not enough data | Not enough data | Not enough data | 8.8 (72 reviews) | | **Calibration** | Not enough data | Not enough data | Not enough data | 8.7 (69 reviews) | | **Reports** | Not enough data | Not enough data | Not enough data | 8.7 (72 reviews) | #### Engagement | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Feedback** | Not enough data | Not enough data | Not enough data | 8.8 (70 reviews) | | **Dashboards** | Not enough data | Not enough data | Not enough data | 8.9 (70 reviews) | | **Training** | Not enough data | Not enough data | Not enough data | 8.7 (70 reviews) | #### Performance | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Integrations** | Not enough data | Not enough data | Not enough data | 8.7 (71 reviews) | | **Compliance** | Not enough data | Not enough data | Not enough data | 8.8 (71 reviews) | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.8 (61 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 8.0 (62 reviews) | ### Knowledge Base | Product | Score | Reviews | |---|---|---| | **Notion** | 7.8/10 | 5605 | | **ProProfs Knowledge Base Software** | 9.0/10 | 6 | | **Guru** | 9.1/10 | 876 | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Knowledge Pages | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Templates** | 8.3 (3741 reviews) | 8.3 (6 reviews) | 9.0 (654 reviews) | Not enough data | | **In-Content Feedback** | 8.0 (3043 reviews) | 8.6 (6 reviews) | 9.1 (611 reviews) | Not enough data | | **Versioning and Version History** | 8.0 (3182 reviews) | 9.2 (6 reviews) | 9.1 (653 reviews) | Not enough data | | **Decision Trees** | Feature Not Available | Feature Not Available | 8.9 (551 reviews) | Not enough data | | **Duplicate Detection** | 6.8 (2585 reviews) | Not enough data | 8.9 (510 reviews) | Not enough data | | **Content Editor** | 8.3 (3438 reviews) | Not enough data | 9.1 (522 reviews) | Not enough data | #### Knowledge Dissemination | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Page Analytics** | Feature Not Available | 8.9 (6 reviews) | 9.0 (639 reviews) | Not enough data | | **Permissions** | 8.0 (3159 reviews) | 9.4 (6 reviews) | 9.1 (634 reviews) | Not enough data | | **Knowledge Sharing** | 8.8 (3845 reviews) | 9.2 (6 reviews) | 9.5 (711 reviews) | Not enough data | | **Notifications** | 7.8 (3412 reviews) | 9.4 (6 reviews) | 9.2 (682 reviews) | Not enough data | | **Advanced Search** | 8.0 (3222 reviews) | Not enough data | 9.2 (546 reviews) | Not enough data | | **Browser Extension** | 7.4 (2813 reviews) | Not enough data | 9.2 (550 reviews) | Not enough data | | **Organization** | 8.6 (3799 reviews) | Not enough data | 9.4 (556 reviews) | Not enough data | | **Other Integrations** | 7.7 (3029 reviews) | Not enough data | 9.0 (527 reviews) | Not enough data | | **Knowledge Integrations** | 7.9 (2908 reviews) | Not enough data | 9.2 (531 reviews) | Not enough data | #### Agentic AI - Knowledge Base | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Adaptive Learning** | 7.3 (939 reviews) | Not enough data | 8.7 (77 reviews) | Not enough data | | **Natural Language Interaction** | 7.4 (996 reviews) | Not enough data | 8.9 (77 reviews) | Not enough data | | **Proactive Assistance** | 7.0 (932 reviews) | Not enough data | 8.9 (78 reviews) | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 312 | #### Channels | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Voice** | Not enough data | Not enough data | Not enough data | 7.5 (277 reviews) | | **Social** | Not enough data | Not enough data | Not enough data | 7.4 (270 reviews) | | **Web Chat** | Not enough data | Not enough data | Not enough data | 7.9 (276 reviews) | | **Mobile SMS** | Not enough data | Not enough data | Not enough data | 7.4 (267 reviews) | | **Email** | Not enough data | Not enough data | Not enough data | 8.8 (283 reviews) | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 7.0 (218 reviews) | #### Functions | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Session Routing** | Not enough data | Not enough data | Not enough data | 7.9 (271 reviews) | | **Session Queuing** | Not enough data | Not enough data | Not enough data | 8.0 (269 reviews) | | **Concurrent Calling** | Not enough data | Not enough data | Not enough data | 7.6 (259 reviews) | | **Speech Analytics** | Not enough data | Not enough data | Not enough data | 7.2 (256 reviews) | | **Auto Dialer** | Not enough data | Not enough data | Not enough data | 7.2 (257 reviews) | | **IVR** | Not enough data | Not enough data | Not enough data | 7.2 (261 reviews) | | **Inbound Screen Pop** | Not enough data | Not enough data | Not enough data | 7.7 (260 reviews) | | **Persistent Data** | Not enough data | Not enough data | Not enough data | 8.0 (261 reviews) | #### Agentic AI - Contact Center | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 9.3 (7 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 9.6 (8 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 8.6 (7 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 9.0 (7 reviews) | #### Administrative | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Session Summary Notes** | Not enough data | Not enough data | Not enough data | 7.9 (257 reviews) | | **Administrator Access** | Not enough data | Not enough data | Not enough data | 8.5 (261 reviews) | | **Reporting & Dashboards** | Not enough data | Not enough data | Not enough data | 8.5 (260 reviews) | | **Session Recording** | Not enough data | Not enough data | Not enough data | 7.7 (250 reviews) | | **Agent Scheduling and Assignment** | Not enough data | Not enough data | Not enough data | 7.7 (255 reviews) | ### Enterprise Search Software | Product | Score | Reviews | |---|---|---| | **Notion** | 7.5/10 | 401 | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | 9.2/10 | 127 | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Compatibility | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Federated Search** | 7.8 (322 reviews) | Not enough data | 9.3 (74 reviews) | Not enough data | | **File Types** | 7.8 (320 reviews) | Not enough data | 9.1 (72 reviews) | Not enough data | | **Global Language Support** | 7.3 (308 reviews) | Not enough data | 9.1 (75 reviews) | Not enough data | #### Agentic AI - Enterprise Search Software | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Autonomous Task Execution** | 7.1 (173 reviews) | Not enough data | 8.9 (24 reviews) | Not enough data | | **Multi-step Planning** | 7.1 (175 reviews) | Not enough data | 8.9 (25 reviews) | Not enough data | | **Cross-system Integration** | 7.2 (171 reviews) | Not enough data | 9.2 (25 reviews) | Not enough data | | **Adaptive Learning** | 7.1 (168 reviews) | Not enough data | 9.0 (24 reviews) | Not enough data | | **Proactive Assistance** | 6.9 (166 reviews) | Not enough data | 8.9 (25 reviews) | Not enough data | | **Decision Making** | 7.0 (169 reviews) | Not enough data | 8.8 (24 reviews) | Not enough data | #### Search Queries | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Typo Tolerance** | 7.7 (320 reviews) | Not enough data | 9.4 (73 reviews) | Not enough data | | **Faceted Search** | 7.7 (312 reviews) | Not enough data | 9.4 (76 reviews) | Not enough data | | **Synonyms** | 7.4 (310 reviews) | Not enough data | 9.3 (72 reviews) | Not enough data | | **Highlighting** | 7.7 (312 reviews) | Not enough data | 9.4 (69 reviews) | Not enough data | | **Natural Language** | 8.1 (322 reviews) | Not enough data | 9.2 (74 reviews) | Not enough data | #### AI powered search - Enterprise Search Software | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Generative RAG (Retrieval augmented generation)** | 7.5 (101 reviews) | Not enough data | 9.0 (19 reviews) | Not enough data | | **Relevance Tuning** | 7.2 (99 reviews) | Not enough data | 9.1 (18 reviews) | Not enough data | | **NLP & Semantic search** | 7.1 (99 reviews) | Not enough data | 9.1 (18 reviews) | Not enough data | #### Functionality | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Personalization** | 8.0 (318 reviews) | Not enough data | 9.2 (74 reviews) | Not enough data | | **Search Analytics** | 7.3 (316 reviews) | Not enough data | 9.4 (75 reviews) | Not enough data | | **Integrations** | 7.6 (323 reviews) | Not enough data | 9.3 (80 reviews) | Not enough data | #### Compatibility - Enterprise Search Software | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **File Types** | 7.7 (105 reviews) | Not enough data | 9.2 (18 reviews) | Not enough data | | **Federated Search** | 7.5 (102 reviews) | Not enough data | 9.6 (19 reviews) | Not enough data | | **Global Language Support** | 7.4 (98 reviews) | Not enough data | 8.7 (18 reviews) | Not enough data | #### Functionality - Enterprise Search Software | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Personalization** | 7.7 (102 reviews) | Not enough data | 9.2 (19 reviews) | Not enough data | | **Search Analytics** | 7.4 (99 reviews) | Not enough data | 9.6 (19 reviews) | Not enough data | | **Integrations** | 7.3 (100 reviews) | Not enough data | 9.4 (20 reviews) | Not enough data | #### Search Queries - Enterprise Search Software | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Highlighting** | 7.6 (94 reviews) | Not enough data | 9.6 (19 reviews) | Not enough data | | **Faceted Search** | 7.5 (95 reviews) | Not enough data | 8.9 (19 reviews) | Not enough data | | **Typo Tolerance** | 7.8 (98 reviews) | Not enough data | 9.5 (19 reviews) | Not enough data | | **Synonyms** | 7.6 (95 reviews) | Not enough data | 9.8 (18 reviews) | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Notion** | 10.0/10 | 11 | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | 9.0/10 | 106 | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Responses | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Personalization** | Not enough data | Not enough data | 9.1 (40 reviews) | Not enough data | | **Route To Human** | Not enough data | Not enough data | 9.3 (38 reviews) | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.8 (40 reviews) | Not enough data | #### Automation - AI Agents | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | 8.7 (35 reviews) | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | 8.6 (37 reviews) | Not enough data | | **Lead Generation** | 10.0 (5 reviews) | Not enough data | 8.7 (37 reviews) | Not enough data | | **Document Processing** | Not enough data | Not enough data | 8.9 (41 reviews) | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | 9.1 (38 reviews) | Not enough data | #### Platform | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Conversation Editor** | Not enough data | Not enough data | 9.0 (38 reviews) | Not enough data | | **Integration** | Not enough data | Not enough data | 9.3 (41 reviews) | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | 9.2 (40 reviews) | Not enough data | #### Autonomy - AI Agents | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | 9.1 (40 reviews) | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | 9.1 (39 reviews) | Not enough data | | **Task Execution** | Not enough data | Not enough data | 9.1 (39 reviews) | Not enough data | | **Problem Solving** | Not enough data | Not enough data | 9.2 (41 reviews) | Not enough data | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | 8.8 (41 reviews) | Not enough data | | **AI Text Summarization** | 9.7 (5 reviews) | Not enough data | 9.0 (39 reviews) | Not enough data | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 64 | #### Workforce Management | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Agent Availability** | Not enough data | Not enough data | Not enough data | 7.9 (59 reviews) | | **Skills Management** | Not enough data | Not enough data | Not enough data | 7.9 (58 reviews) | | **Shift Scheduling** | Not enough data | Not enough data | Not enough data | 7.5 (58 reviews) | | **Agent Self-Service** | Not enough data | Not enough data | Not enough data | 7.8 (57 reviews) | | **Mobile Access** | Not enough data | Not enough data | Not enough data | 7.6 (57 reviews) | #### Administration | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Automation** | Not enough data | Not enough data | Not enough data | 8.3 (60 reviews) | | **Performance Analysis** | Not enough data | Not enough data | Not enough data | 8.3 (58 reviews) | | **Dashboards** | Not enough data | Not enough data | Not enough data | 8.4 (58 reviews) | | **Forecasting** | Not enough data | Not enough data | Not enough data | 7.7 (56 reviews) | | **Intraday Management** | Not enough data | Not enough data | Not enough data | 7.7 (56 reviews) | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 120 | #### Conversational Platform | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Personalization** | Not enough data | Not enough data | Not enough data | 8.6 (105 reviews) | | **Omnichannel** | Not enough data | Not enough data | Not enough data | 8.7 (104 reviews) | | **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 8.1 (101 reviews) | | **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 8.3 (107 reviews) | #### Support Automation | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 8.2 (103 reviews) | | **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 8.2 (101 reviews) | | **Transcripts** | Not enough data | Not enough data | Not enough data | 8.1 (103 reviews) | | **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 8.0 (101 reviews) | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.4 (97 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.4 (96 reviews) | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 175 | #### Customer Support | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Text** | Not enough data | Not enough data | Not enough data | 8.3 (147 reviews) | | **Speech** | Not enough data | Not enough data | Not enough data | 8.0 (144 reviews) | | **Knowledge Base** | Not enough data | Not enough data | Not enough data | 8.2 (145 reviews) | #### Automation | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 8.3 (153 reviews) | | **Customization** | Not enough data | Not enough data | Not enough data | 8.2 (148 reviews) | | **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 8.1 (148 reviews) | #### Artificial Intelligence | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Learning** | Not enough data | Not enough data | Not enough data | 7.6 (143 reviews) | | **Language** | Not enough data | Not enough data | Not enough data | 7.7 (140 reviews) | | **Conversational AI** | Not enough data | Not enough data | Not enough data | 7.5 (140 reviews) | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1010 | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.8 (110 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.8 (111 reviews) | | **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 7.8 (110 reviews) | #### Communication | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 8.5 (313 reviews) ✓ Verified | | **Notifications** | Not enough data | Not enough data | Not enough data | 8.6 (332 reviews) ✓ Verified | | **Targeted Emails** | Not enough data | Not enough data | Not enough data | 8.4 (279 reviews) ✓ Verified | | **In-App Messaging** | Not enough data | Not enough data | Not enough data | 8.5 (281 reviews) ✓ Verified | | **Co-Browsing** | Not enough data | Not enough data | Not enough data | 7.8 (162 reviews) | #### Internal Use | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Customization ** | Not enough data | Not enough data | Not enough data | 8.3 (822 reviews) ✓ Verified | | **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 8.3 (298 reviews) ✓ Verified | | **Lead Development** | Not enough data | Not enough data | Not enough data | 8.5 (290 reviews) ✓ Verified | | **Knowledge Base** | Not enough data | Not enough data | Not enough data | 8.4 (322 reviews) ✓ Verified | | **Team Inbox ** | Not enough data | Not enough data | Not enough data | 8.5 (292 reviews) ✓ Verified | | **Customer Profiles** | Not enough data | Not enough data | Not enough data | 8.7 (326 reviews) ✓ Verified | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | 8.4/10 | 10 | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 735 | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.3 (128 reviews) | #### Self-Service Experience | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Knowledge Base** | Not enough data | 9.4 (9 reviews) | Not enough data | 8.6 (597 reviews) | | **Searchable Articles** | Not enough data | 8.8 (8 reviews) | Not enough data | 8.3 (580 reviews) | | **Community Forums** | Not enough data | 7.1 (7 reviews) | Not enough data | 8.3 (529 reviews) | | **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 8.0 (216 reviews) | | **Personalization** | Not enough data | Not enough data | Not enough data | 8.4 (227 reviews) | #### Self-Service Platform | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Branding** | Not enough data | Not enough data | Not enough data | 8.4 (225 reviews) | | **Automation** | Not enough data | Not enough data | Not enough data | 8.6 (234 reviews) | | **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 7.7 (204 reviews) | | **Integrations** | Not enough data | Not enough data | Not enough data | 8.5 (217 reviews) | #### Agentic AI - Customer Self-Service | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 8.5 (8 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 8.5 (8 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 8.9 (9 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 8.8 (8 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 8.8 (8 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 8.8 (8 reviews) | | **Decision Making** | Not enough data | Not enough data | Not enough data | 8.8 (8 reviews) | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.9 (56 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 8.1 (56 reviews) | #### Process | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Mentions** | Not enough data | Not enough data | Not enough data | 8.6 (246 reviews) | | **Tickets** | Not enough data | Not enough data | Not enough data | 8.6 (266 reviews) | | **Macros** | Not enough data | Not enough data | Not enough data | 8.3 (227 reviews) | #### Channels | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Email** | Not enough data | Not enough data | Not enough data | 8.8 (275 reviews) | | **Social** | Not enough data | Not enough data | Not enough data | 8.4 (250 reviews) | | **Live Chat** | Not enough data | Not enough data | Not enough data | 8.5 (233 reviews) | | **Phone** | Not enough data | Not enough data | Not enough data | 8.6 (234 reviews) | | **Text** | Not enough data | Not enough data | Not enough data | 8.6 (216 reviews) | #### Insight | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Surveys** | Not enough data | Not enough data | Not enough data | 8.6 (232 reviews) | | **Reporting** | Not enough data | Not enough data | Not enough data | 8.8 (267 reviews) | | **Visitor Activity** | Not enough data | Not enough data | Not enough data | 8.5 (206 reviews) | | **Help Desk** | Not enough data | Not enough data | Not enough data | 8.7 (254 reviews) | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 89 | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | 8.0 (81 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 8.0 (82 reviews) | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 | #### Generative AI | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Feature Not Available | #### Survey Management | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Brand Design Consistency** | Not enough data | Not enough data | Not enough data | 8.7 (31 reviews) | | **Survey Deployment** | Not enough data | Not enough data | Not enough data | 8.3 (31 reviews) | | **Feedback Collection** | Not enough data | Not enough data | Not enough data | 8.6 (31 reviews) | | **Device Responsiveness** | Not enough data | Not enough data | Not enough data | 8.7 (31 reviews) | #### Process Management | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Feedback Aggregation** | Not enough data | Not enough data | Not enough data | 8.3 (31 reviews) | | **Trigger Alerts** | Not enough data | Not enough data | Not enough data | 8.4 (30 reviews) | | **Real-Time Analysis** | Not enough data | Not enough data | Not enough data | 8.7 (31 reviews) | | **Real-Time Action** | Not enough data | Not enough data | Not enough data | 8.6 (30 reviews) | #### System Management | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Security** | Not enough data | Not enough data | Not enough data | 9.0 (31 reviews) | | **System Monitoring** | Not enough data | Not enough data | Not enough data | 8.7 (30 reviews) | ### AI Agent Builders | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | 10.0/10 | 13 | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Customization - AI Agent Builders | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Natural Language Configuration** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | | **Tone Customization** | Not enough data | Not enough data | Not enough data | Not enough data | | **Security Guardrails** | Not enough data | Not enough data | Not enough data | Not enough data | #### Functionality - AI Agent Builders | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Omni-channel Support** | Not enough data | Not enough data | Not enough data | Not enough data | | **Agent Branding** | Not enough data | Not enough data | Not enough data | Not enough data | | **Proactive Response Capabilities** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | | **Seamless Human Escalation** | Not enough data | Not enough data | Not enough data | Not enough data | #### Data and Analytics - AI Agent Builders | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | | **Contextual Awareness** | Not enough data | Not enough data | Not enough data | Not enough data | | **Data Privacy Compliance** | Not enough data | Not enough data | Not enough data | Not enough data | #### Integration - AI Agent Builders | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | | **API Usage** | Not enough data | Not enough data | Not enough data | Not enough data | | **Platform Interoperability** | Not enough data | Not enough data | 10.0 (5 reviews) | Not enough data | | **CRM Data Integration** | Not enough data | Not enough data | Not enough data | Not enough data | ### IT Documentation | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Management and Discovery - IT Documentation | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Search and Indexing** | Not enough data | Not enough data | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | | **Access and Permissions** | Not enough data | Not enough data | Not enough data | Not enough data | #### Operations - IT Documentation | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | ### AI IT Agents | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Automation - AI IT Agents | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | #### Autonomy - AI IT Agents | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | | **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | #### IT Ticket Management - AI IT Agents | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | | **SLA Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | | **Ticket Categorization** | Not enough data | Not enough data | Not enough data | Not enough data | | **Ticket Assignment** | Not enough data | Not enough data | Not enough data | Not enough data | | **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | Not enough data | #### IT Support Automation - AI IT Agents | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | | **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | Not enough data | | **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | | **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | Not enough data | ### Google Workspace Office Tools | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Agentic AI - Google Workspace Office Tools | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | ### Note-Taking Software | Product | Score | Reviews | |---|---|---| | **Notion** | 7.8/10 | 639 | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Agentic AI - Note-Taking Software | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Autonomous Task Execution** | 7.8 (485 reviews) | Not enough data | Not enough data | Not enough data | ### Knowledge Management | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Knowledge Base | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | | **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | | **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | #### Security | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | | **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | | **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | #### Content | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | | **Import** | Not enough data | Not enough data | Not enough data | Not enough data | | **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | | **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | #### Communication | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | | **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | | **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | | **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Notion** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | | **Guru** | N/A | N/A | | **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to Notion (8):** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Note-Taking Software](https://www.g2.com/categories/note-taking-software), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [Project Management Software](https://www.g2.com/categories/project-management), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Unique to ProProfs Knowledge Base Software (6):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation) **Unique to Guru (7):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Insight Engines Software](https://www.g2.com/categories/insight-engines), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Unique to Agentforce Service (formerly Salesforce Service Cloud) (14):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) --- ## Reviewer Demographics ### By Company Size | Segment | Notion | ProProfs Knowledge Base Software | Guru | Agentforce Service (formerly Salesforce Service Cloud) | |---|---|---|---|---| | **Small-Business** | 65.7% | 43.3% | 14.2% | 18.7% | | **Mid-Market** | 28.6% | 46.7% | 56.5% | 42.8% | | **Enterprise** | 5.7% | 10.0% | 29.3% | 38.5% | ### By Industry #### Notion - **Computer Software:** 13.7% - **Information Technology and Services:** 11.4% - **Marketing and Advertising:** 7.3% - **Higher Education:** 6.3% - **Financial Services:** 4.8% - **Education Management:** 3.0% - **Design:** 2.8% - **Health, Wellness and Fitness:** 2.2% - **Consulting:** 2.1% - **Hospital & Health Care:** 1.6% - **Other:** 44.8% #### ProProfs Knowledge Base Software - **Information Technology and Services:** 20.0% - **Marketing and Advertising:** 16.7% - **Computer Software:** 16.7% - **Education Management:** 6.7% - **Textiles:** 3.3% - **Telecommunications:** 3.3% - **Logistics and Supply Chain:** 3.3% - **Internet:** 3.3% - **Health, Wellness and Fitness:** 3.3% - **Graphic Design:** 3.3% - **Other:** 20.0% #### Guru - **Computer Software:** 14.4% - **Information Technology and Services:** 10.6% - **Consumer Services:** 8.9% - **Internet:** 6.5% - **Financial Services:** 6.2% - **Health, Wellness and Fitness:** 5.7% - **Marketing and Advertising:** 4.6% - **Outsourcing/Offshoring:** 3.3% - **Leisure, Travel & Tourism:** 2.7% - **Telecommunications:** 2.7% - **Other:** 34.5% #### Agentforce Service (formerly Salesforce Service Cloud) - **Information Technology and Services:** 11.4% - **Computer Software:** 9.3% - **Financial Services:** 7.6% - **Manufacturing:** 4.3% - **Non-Profit Organization Management:** 3.8% - **Hospital & Health Care:** 3.6% - **Consulting:** 3.2% - **Retail:** 2.9% - **Insurance:** 2.6% - **Telecommunications:** 2.4% - **Other:** 48.9% --- ## Alternatives ### Alternatives to Notion - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12299 reviews) - [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13615 reviews) - [Coda](https://www.g2.com/products/superhuman-coda/reviews) — 4.6/5 stars (491 reviews) - [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39003 reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15339 reviews) - [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7789 reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3264 reviews) - [Slite](https://www.g2.com/products/slite/reviews) — 4.6/5 stars (273 reviews) - [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (665 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (47869 reviews) ### Alternatives to ProProfs Knowledge Base Software - [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (512 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4348 reviews) - [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (486 reviews) - [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (375 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7576 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6855 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12299 reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (354 reviews) ### Alternatives to Guru - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12299 reviews) - [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (512 reviews) - [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) — 4.7/5 stars (156 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4348 reviews) - [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews) - [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39003 reviews) - [Slab](https://www.g2.com/products/slab/reviews) — 4.6/5 stars (309 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1114 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6855 reviews) ### Alternatives to Agentforce Service (formerly Salesforce Service Cloud) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7576 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6855 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (554 reviews) --- ## Top Discussions ### Notion - Title: [can i us Notion (basic) for multi-user use](https://www.g2.com/discussions/can-i-us-notion-basic-for-multi-user-use) — 3 comments, 1 upvote > **Top comment:** "Yes, just add them as guests" - Title: [Are there any tool we can integrate into notion for using AI](https://www.g2.com/discussions/are-there-any-tool-we-can-integrate-into-notion-for-using-ai) — 2 comments, 1 upvote > **Top comment:** "Notion AI: Built-in generative AI inside Notion for drafting content, summarizing pages, brainstorming, rewriting text, and autofilling databases. Works..." - Title: [When would you start with the NPO/NGO discount plan?](https://www.g2.com/discussions/when-would-you-start-with-the-npo-ngo-discount-plan) — 2 comments, 1 upvote > **Top comment:** "I am a student , and notion is free for every students" - Title: [How do I script Notion?](https://www.g2.com/discussions/how-do-i-script-notion) — 2 comments, 1 upvote > **Top comment:** "Use make.com" - Title: [How likely are you to hire an implementation consultant for Notion?](https://www.g2.com/discussions/30534-how-likely-are-you-to-hire-an-implementation-consultant-for-notion) — 2 comments, 2 upvotes > **Top comment:** "10/10, they make the whole difference (the potential is huge)" ### ProProfs Knowledge Base Software - Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "It's simple. Just email us at sales@proprofs.com" - Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes. Simply email sales@proprofs.com" - Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..." - Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..." - Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..." ### Guru - Title: [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) — 3 comments > **Top comment:** "Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow." - Title: [Do we have any mobile app for Guru?](https://www.g2.com/discussions/34530-do-we-have-any-mobile-app-for-guru) — 3 comments, 2 upvotes > **Top comment:** "No there is not, however the Web app does scale to phones" - Title: [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) — 2 comments > **Top comment:** "Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:..." - Title: [What's the best way to memorize info on Guru and apply for everyday situations?](https://www.g2.com/discussions/what-s-the-best-way-to-memorize-info-on-guru-and-apply-for-everyday-situations) — 2 comments, 1 upvote > **Top comment:** "The best way to memorize info is... to not have to memorize it at all! Because so many things in a business change daily, Guru is designed to allow you to..." - Title: [We're plateau-ing with content contribution. Need ideas.](https://www.g2.com/discussions/50469-we-re-plateau-ing-with-content-contribution-need-ideas) — 2 comments, 1 upvote > **Top comment:** "We encourage our reps to use the "ask an expert" feature and anytime a question is answered, we save the Q&A as a card under a collection board names "FAQs"..." ### Agentforce Service (formerly Salesforce Service Cloud) - Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..." - Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote > **Top comment:** "Customer 360 and being able to hand off cases effectively" - Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..." - Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..." - Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/notion-vs-proprofs-knowledge-base-software-vs-guru-vs-agentforce-service-formerly-salesforce-service-cloud)