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At a Glance
Market Segments
Small-Business (70.0% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Free
$1,080.00 Per Year
Notion
Star Rating
(8,847)4.6 out of 5
Market Segments
Small-Business (70.0% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Knowledge Base Software excels in "Ease of Use" with a score of 9.5, making it a preferred choice for teams looking for a straightforward setup. In contrast, Notion's score of 8.4 indicates a steeper learning curve, which some users find challenging.
- Reviewers mention that ProProfs offers superior "Quality of Support" with a score of 9.3, highlighting responsive customer service. Users on G2 note that Notion's support, while decent with a score of 8.6, can sometimes be slow to respond during peak times.
- G2 users appreciate ProProfs' "Knowledge Base" features, scoring 9.4, particularly for its "Searchable Articles" and "Q & A" functionalities. In comparison, Notion's knowledge management features, while versatile, received a lower score of 8.2 for its Q&A capabilities, indicating room for improvement.
- Reviewers say that ProProfs shines in "Versioning and Version History" with a score of 9.2, allowing users to track changes effectively. Notion, however, falls short with a score of 8.1, leading some users to express frustration over managing document revisions.
- Users report that ProProfs' "Task Management" features, particularly "To-Do Lists" and "Task Prioritization," are highly rated at 9.0 and 8.7 respectively, making it ideal for teams focused on project execution. Notion's task management features, while flexible, scored lower, indicating that users may find them less intuitive.
- Reviewers mention that ProProfs provides a more robust "Content Management" system with a score of 9.4, particularly in "Content Import" and "Templates." Notion, while offering a creative workspace, scored lower in these areas, suggesting that users may face challenges when importing or organizing content efficiently.
Pricing
Entry-Level Pricing
Notion
Free
Free
For individuals to organize personal projects and life
- Free for individual usage
- Basic forms
- Basic sites
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Notion
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
8.8
6,956
9.2
22
Ease of Use
8.3
7,087
9.5
22
Ease of Setup
8.2
3,143
8.9
11
Ease of Admin
8.4
1,694
9.0
10
Quality of Support
8.5
4,905
9.3
21
Has the product been a good partner in doing business?
8.9
1,565
8.8
10
Product Direction (% positive)
9.4
7,022
9.4
19
Features by Category
Tasks
8.7
3628
Not enough data
8.3
3560
Not enough data
8.6
3644
Not enough data
8.9
3753
Not enough data
7.7
3030
Not enough data
7.4
2822
Not enough data
8.4
3544
Not enough data
7.5
3170
Not enough data
Projects
8.8
3456
Not enough data
8.3
3080
Not enough data
7.4
2495
Not enough data
8.1
3295
Not enough data
8.5
3202
Not enough data
7.4
2552
Not enough data
7.8
2674
Not enough data
8.3
3364
Not enough data
7.2
2321
Not enough data
7.5
2583
Not enough data
7.7
2488
Not enough data
Resource Management
7.9
2747
Not enough data
7.8
2810
Not enough data
7.9
3078
Not enough data
Project Monitoring
7.7
2371
Not enough data
7.6
2428
Not enough data
8.2
3024
Not enough data
Generative AI
7.7
1309
Not enough data
7.9
1301
Not enough data
Agentic AI - Project Management
6.8
622
Not enough data
7.1
616
Not enough data
6.9
619
Not enough data
6.9
615
Not enough data
7.3
614
Not enough data
6.7
612
Not enough data
6.9
612
Not enough data
Core Conversational Capabilities - AI Chatbots
8.2
50
Not enough data
8.2
51
Not enough data
8.2
51
Not enough data
Data
8.0
213
Not enough data
8.0
209
Not enough data
Interaction
7.5
209
Not enough data
8.0
214
Not enough data
8.1
214
Not enough data
8.0
210
Not enough data
8.2
211
Not enough data
Task & Flow Management - AI Chatbots
7.8
48
Not enough data
7.8
49
Not enough data
Learning
7.9
207
Not enough data
7.3
202
Not enough data
Deployment & Embedding - AI Chatbots
7.2
43
Not enough data
7.1
41
Not enough data
Content Generation
7.9
206
Not enough data
7.9
206
Not enough data
Admin & Configuration - AI Chatbots
7.3
40
Not enough data
System
7.2
200
Not enough data
7.8
204
Not enough data
7.8
201
Not enough data
7.8
205
Not enough data
Agentic AI - AI Chatbots
7.6
141
Not enough data
7.7
139
Not enough data
7.6
139
Not enough data
7.7
141
Not enough data
7.9
141
Not enough data
7.4
137
Not enough data
7.5
142
Not enough data
Monitoring & Improvement - AI Chatbots
8.0
42
Not enough data
Reliability & Safety - AI Chatbots
8.2
42
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Grammar
8.5
3437
Not enough data
8.3
3226
Not enough data
8.6
3393
Not enough data
Formatting
7.1
2172
Not enough data
8.0
2952
Not enough data
7.0
2175
Not enough data
Content
8.2
3029
Not enough data
8.4
3271
Not enough data
7.8
2429
Not enough data
Product Type
8.4
2667
Not enough data
7.4
2036
Not enough data
Generative AI
8.2
1031
Not enough data
8.5
1033
Not enough data
Knowledge Pages
8.3
3606
8.3
6
8.0
3013
8.6
6
8.0
3132
9.2
6
Feature Not Available
Feature Not Available
6.8
2552
Not enough data
8.3
3270
Not enough data
Knowledge Dissemination
Feature Not Available
8.9
6
8.0
3094
9.4
6
8.7
3485
9.2
6
7.8
3348
9.4
6
8.0
3083
Not enough data
7.4
2783
Not enough data
8.6
3339
Not enough data
7.6
2791
Not enough data
7.9
2868
Not enough data
Agentic AI - Knowledge Base
7.3
904
Not enough data
7.3
904
Not enough data
7.0
896
Not enough data
Compatibility
7.8
313
Not enough data
7.7
310
Not enough data
7.3
302
Not enough data
Agentic AI - Enterprise Search Software
7.1
166
Not enough data
7.0
165
Not enough data
7.2
165
Not enough data
7.1
161
Not enough data
6.8
160
Not enough data
6.9
161
Not enough data
Search Queries
7.7
313
Not enough data
7.7
305
Not enough data
7.3
304
Not enough data
7.7
305
Not enough data
8.1
312
Not enough data
AI powered search - Enterprise Search Software
7.4
94
Not enough data
7.1
94
Not enough data
7.1
94
Not enough data
Functionality
8.0
306
Not enough data
7.3
308
Not enough data
7.6
308
Not enough data
Compatibility - Enterprise Search Software
7.6
95
Not enough data
7.4
95
Not enough data
7.3
93
Not enough data
Functionality - Enterprise Search Software
7.6
92
Not enough data
7.3
91
Not enough data
7.3
91
Not enough data
Search Queries - Enterprise Search Software
7.5
88
Not enough data
7.5
90
Not enough data
7.7
90
Not enough data
7.5
89
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
7.7
454
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Notion and ProProfs Knowledge Base Software are categorized as Knowledge Base
Unique Categories
Notion is categorized as AI Writing Assistant, Note-Taking Software, Project Management, Enterprise Search Software, and AI Chatbots
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
Reviews
Reviewers' Company Size
Notion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
11.0%
Marketing and Advertising
7.1%
Higher Education
6.9%
Financial Services
4.5%
Other
56.9%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
Is there a way to make font and text boxes even smaller? I'm at the lowest font size already
2 Comments
NM
Not really. If you have already click the 3 dots in the top right hand corner and chosen small text, then at the moment that's all you can doRead more
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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