Introducing G2.ai, the future of software buying.Try now
Compare Notion and Zendesk for Customer Service 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Zoho Projects
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
BlueDocs
Visit Website
At a Glance
Market Segments
Small-Business (70.0% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free
$19.00 1 user per month billed annually
Notion
Star Rating
(8,853)4.6 out of 5
Market Segments
Small-Business (70.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,651)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansNotion vs Zendesk for Customer Service
When assessing the two solutions, reviewers found Zendesk for Customer Service easier to use. However, Notion is easier to set up and administer. Reviewers also preferred doing business with Notion overall.
- Reviewers felt that Notion meets the needs of their business better than Zendesk for Customer Service.
- When comparing quality of ongoing product support, reviewers felt that Notion is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Notion over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
Notion
Free
Free
For individuals to organize personal projects and life
- Free for individual usage
- Basic forms
- Basic sites
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Notion
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
6,959
8.6
5,109
Ease of Use
8.3
7,090
8.6
5,153
Ease of Setup
8.2
3,145
8.0
3,177
Ease of Admin
8.4
1,696
8.2
3,072
Quality of Support
8.5
4,908
8.4
4,787
Has the product been a good partner in doing business?
8.9
1,566
8.4
2,998
Product Direction (% positive)
9.4
7,024
8.0
4,763
Features by Category
Ticket and Case Management
Not enough data
8.8
2547
|
Verified
Not enough data
8.7
2562
|
Verified
Not enough data
8.5
2488
|
Verified
Not enough data
8.4
2333
|
Verified
Not enough data
8.2
1918
|
Verified
Not enough data
8.4
2394
|
Verified
Not enough data
8.6
2381
|
Verified
Not enough data
8.3
1849
|
Verified
Generative AI
Not enough data
7.6
381
Not enough data
7.6
383
Agentic AI - Help Desk
Not enough data
7.8
242
Not enough data
7.9
242
Not enough data
7.9
243
Communication Channels
Not enough data
8.5
2056
|
Verified
Not enough data
8.8
2303
|
Verified
Not enough data
8.4
1718
|
Verified
Not enough data
8.0
1423
|
Verified
Not enough data
8.0
1306
|
Verified
Platform
Not enough data
7.8
1385
|
Verified
Not enough data
8.0
1775
|
Verified
Not enough data
8.3
1945
|
Verified
Not enough data
8.2
1737
|
Verified
Not enough data
7.9
2337
|
Verified
Not enough data
8.0
2405
|
Verified
Tasks
8.7
3628
Not enough data
8.3
3560
Not enough data
8.6
3644
Not enough data
8.9
3753
Not enough data
7.7
3030
Not enough data
7.4
2822
Not enough data
8.4
3544
Not enough data
7.5
3170
Not enough data
Projects
8.8
3456
Not enough data
8.3
3080
Not enough data
7.4
2495
Not enough data
8.1
3295
Not enough data
8.5
3202
Not enough data
7.4
2552
Not enough data
7.8
2674
Not enough data
8.3
3364
Not enough data
7.2
2321
Not enough data
7.5
2583
Not enough data
7.7
2488
Not enough data
Resource Management
7.9
2747
Not enough data
7.8
2810
Not enough data
7.9
3078
Not enough data
Project Monitoring
7.7
2371
Not enough data
7.6
2428
Not enough data
8.2
3024
Not enough data
Generative AI
7.7
1309
Not enough data
7.9
1301
Not enough data
Agentic AI - Project Management
6.8
622
Not enough data
7.1
616
Not enough data
6.9
619
Not enough data
6.9
615
Not enough data
7.3
614
Not enough data
6.7
612
Not enough data
6.9
612
Not enough data
Core Conversational Capabilities - AI Chatbots
8.2
50
Not enough data
8.2
51
Not enough data
8.2
51
Not enough data
Data
8.0
213
Not enough data
8.0
209
Not enough data
Interaction
7.5
209
Not enough data
8.0
214
Not enough data
8.1
214
Not enough data
8.0
210
Not enough data
8.2
211
Not enough data
Task & Flow Management - AI Chatbots
7.8
48
Not enough data
7.8
49
Not enough data
Learning
7.9
207
Not enough data
7.3
202
Not enough data
Deployment & Embedding - AI Chatbots
7.2
43
Not enough data
7.1
41
Not enough data
Content Generation
7.9
206
Not enough data
7.9
206
Not enough data
Admin & Configuration - AI Chatbots
7.3
40
Not enough data
System
7.2
200
Not enough data
7.8
204
Not enough data
7.8
201
Not enough data
7.8
205
Not enough data
Agentic AI - AI Chatbots
7.6
141
Not enough data
7.7
139
Not enough data
7.6
139
Not enough data
7.7
141
Not enough data
7.9
141
Not enough data
7.4
137
Not enough data
7.5
142
Not enough data
Monitoring & Improvement - AI Chatbots
8.0
42
Not enough data
Reliability & Safety - AI Chatbots
8.2
42
Not enough data
Grammar
8.5
3437
Not enough data
8.3
3226
Not enough data
8.6
3393
Not enough data
Formatting
7.1
2172
Not enough data
8.0
2952
Not enough data
7.0
2175
Not enough data
Content
8.2
3029
Not enough data
8.4
3271
Not enough data
7.8
2429
Not enough data
Product Type
8.4
2667
Not enough data
7.4
2036
Not enough data
Generative AI
8.2
1031
Not enough data
8.5
1033
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
630
Reporting
Not enough data
8.3
588
Not enough data
7.9
561
Not enough data
8.2
642
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Knowledge Pages
8.3
3607
Not enough data
8.0
3013
Not enough data
8.0
3132
Not enough data
Feature Not Available
Not enough data
6.8
2552
Not enough data
8.3
3271
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.0
3094
Not enough data
8.7
3486
Not enough data
7.8
3349
Not enough data
8.0
3083
Not enough data
7.4
2783
Not enough data
8.6
3340
Not enough data
7.6
2791
Not enough data
7.9
2868
Not enough data
Agentic AI - Knowledge Base
7.3
904
Not enough data
7.3
904
Not enough data
7.0
896
Not enough data
Compatibility
7.8
313
Not enough data
7.7
310
Not enough data
7.3
302
Not enough data
Agentic AI - Enterprise Search Software
7.1
166
Not enough data
7.0
165
Not enough data
7.2
165
Not enough data
7.1
161
Not enough data
6.8
160
Not enough data
6.9
161
Not enough data
Search Queries
7.7
313
Not enough data
7.7
305
Not enough data
7.3
304
Not enough data
7.7
305
Not enough data
8.1
312
Not enough data
AI powered search - Enterprise Search Software
7.4
94
Not enough data
7.1
94
Not enough data
7.1
94
Not enough data
Functionality
8.0
306
Not enough data
7.3
308
Not enough data
7.6
308
Not enough data
Compatibility - Enterprise Search Software
7.6
95
Not enough data
7.4
95
Not enough data
7.3
93
Not enough data
Functionality - Enterprise Search Software
7.6
92
Not enough data
7.3
91
Not enough data
7.3
91
Not enough data
Search Queries - Enterprise Search Software
7.5
88
Not enough data
7.5
90
Not enough data
7.7
90
Not enough data
7.5
89
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
464
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.1
355
Platform
Not enough data
8.6
469
Not enough data
8.3
466
Not enough data
8.3
462
Not enough data
8.2
462
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
856
Not enough data
8.3
713
Not enough data
8.2
681
Not enough data
8.2
746
Support Automation
Not enough data
8.1
711
Not enough data
8.3
754
Not enough data
8.4
708
Not enough data
8.0
785
Generative AI
Not enough data
7.8
202
Not enough data
7.8
201
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
100
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
81
Not enough data
7.5
76
Not enough data
8.0
83
Automation
Not enough data
8.0
82
Not enough data
8.2
82
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
949
|
Verified
Not enough data
8.5
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
519
Internal Use
Not enough data
8.0
1775
|
Verified
Not enough data
8.5
848
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
823
|
Verified
Not enough data
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1497
Not enough data
8.5
1434
Not enough data
8.0
1023
Not enough data
7.7
646
Not enough data
8.0
778
Self-Service Platform
Not enough data
8.3
826
Not enough data
8.2
839
Not enough data
7.7
656
Not enough data
8.2
804
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
740
Not enough data
8.9(won by default)
688
Channels
Not enough data
9.0(won by default)
739
Not enough data
8.4(won by default)
585
Not enough data
8.7(won by default)
562
Not enough data
8.2(won by default)
484
Not enough data
8.3(won by default)
420
Insight
Not enough data
8.1(won by default)
538
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
665
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
7.7
454
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
69
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
69
Not enough data
8.3
69
Not enough data
8.5
69
Automation
Not enough data
8.6
69
Not enough data
8.6
70
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.4
6
Not enough data
9.8
7
Not enough data
8.8
7
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
8.3
7
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Notion and Zendesk for Customer Service share no categories
Unique Categories
Notion is categorized as Knowledge Base, AI Writing Assistant, Note-Taking Software, Project Management, Enterprise Search Software, and AI Chatbots
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Notion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
11.0%
Marketing and Advertising
7.1%
Higher Education
6.9%
Financial Services
4.5%
Other
56.9%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Is there a way to make font and text boxes even smaller? I'm at the lowest font size already
2 Comments
NM
Not really. If you have already click the 3 dots in the top right hand corner and chosen small text, then at the moment that's all you can doRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
