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Compare Nooks and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (55.0% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Nooks
Star Rating
(946)4.8 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NooksTalkdesk
Star Rating
(2,498)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nooks excels in user satisfaction, boasting a higher overall rating compared to Talkdesk. Users appreciate its intuitive interface and ease of implementation, with one reviewer noting, "It is easy to use and easy to implement. I use Nooks every day."
- Users say that Talkdesk provides a stable calling experience, even during peak hours, which is crucial for customer support teams. One user highlighted, "I like how stable the calling quality is even during peak hours when our support volume goes high."
- Reviewers mention that Nooks offers unique collaboration features, allowing colleagues to listen to each other's calls in real-time. This functionality enhances teamwork and communication, making it a standout choice for teams focused on collaboration.
- According to verified reviews, Talkdesk shines in its ability to consolidate customer service calls and emails into one platform, which helps maintain organization. Users appreciate this feature, stating it "eliminates the hassle of managing client calls across several platforms."
- G2 reviewers highlight that Nooks' ability to call multiple numbers simultaneously is a significant advantage for lead generation. One user remarked on its utility, saying, "The possibility of calling 5 numbers at a time is super useful."
- Users report that while both products are user-friendly, Talkdesk has a slight edge in setup speed, with recent users noting that agents were able to start taking calls without heavy training, making it a favorable option for quick onboarding.
Pricing
Entry-Level Pricing
Nooks
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Nooks
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
9.4
872
8.9
2,031
Ease of Use
9.3
901
9.1
2,041
Ease of Setup
9.4
698
8.8
1,065
Ease of Admin
9.0
73
8.9
931
Quality of Support
9.4
820
8.8
1,808
Has the product been a good partner in doing business?
9.7
72
8.9
915
Product Direction (% positive)
9.9
881
8.7
1,939
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.1
744
9.2
319
9.0
742
9.2
293
8.4
114
8.3
9
Agent Tools
8.6
718
9.2
251
|
Verified
8.5
720
9.1
255
|
Verified
9.2
736
9.4
349
|
Verified
Automation
8.8
728
9.1
243
|
Verified
8.4
703
9.1
260
|
Verified
8.7
706
8.9
225
|
Verified
Agentic AI - Auto Dialer
8.5
162
8.1
9
8.6
161
8.5
9
AI Capabilities - Auto Dialer
8.4
107
8.3
9
8.4
108
8.1
9
8.6
106
8.5
9
Administration
Not enough data
9.1
169
Not enough data
9.1
162
Not enough data
9.1
165
Knowledge Management
Not enough data
9.2
164
Not enough data
9.1
161
Not enough data
9.2
166
Compliance
Not enough data
9.2
163
Not enough data
9.2
159
Not enough data
9.2
162
Not enough data
9.1
160
Customer Support
Not enough data
9.1
163
Not enough data
9.1
157
Not enough data
9.0
153
Data Security
Not enough data
9.2
150
Not enough data
9.2
151
Not enough data
9.3
159
Not enough data
9.3
147
Administration
Not enough data
9.1
170
Not enough data
9.3
182
Not enough data
9.2
189
Generative AI
Not enough data
8.8
53
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visual Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Office Customization
8.0
388
Not enough data
8.0
388
Not enough data
8.1
387
Not enough data
Guest Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Collaboration Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
389
Not enough data
Feature Not Available
Not enough data
Agentic AI - Virtual Workspaces
8.0
75
Not enough data
Feature Not Available
Not enough data
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
Not enough data
9.2
824
|
Verified
Not enough data
8.6
544
|
Verified
Not enough data
8.4
530
|
Verified
Not enough data
8.3
520
|
Verified
Not enough data
8.5
551
|
Verified
Generative AI
Not enough data
8.2
186
Functions
Not enough data
8.9
965
|
Verified
Not enough data
9.0
985
|
Verified
Not enough data
9.0
837
|
Verified
Not enough data
8.7
579
|
Verified
Not enough data
8.8
594
|
Verified
Not enough data
9.1
719
|
Verified
Not enough data
8.9
716
Not enough data
8.9
662
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Administrative
Not enough data
8.8
914
|
Verified
Not enough data
9.1
932
|
Verified
Not enough data
8.8
1020
|
Verified
Not enough data
9.1
718
|
Verified
Not enough data
8.8
580
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
8.5
35
Not enough data
8.6
35
Not enough data
8.2
35
Not enough data
8.3
35
Not enough data
8.9
35
Not enough data
Agentic AI - Lead Intelligence
8.2
34
Not enough data
Workforce Management
Not enough data
9.3
262
|
Verified
Not enough data
9.1
243
|
Verified
Not enough data
8.8
212
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.8
218
|
Verified
Administration
Not enough data
9.0
241
|
Verified
Not enough data
9.2
259
|
Verified
Not enough data
9.2
262
|
Verified
Not enough data
8.7
212
|
Verified
Not enough data
9.0
219
|
Verified
Platform
Not enough data
8.3
189
Not enough data
7.9
198
Not enough data
8.8
220
Not enough data
9.0
222
Not enough data
9.0
222
Not enough data
8.9
212
Not enough data
8.8
214
Generative AI
Not enough data
7.8
99
Workforce Management
Not enough data
9.1
220
Not enough data
8.9
212
Call Center Infrastructure (CCI)
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Administrative
Not enough data
9.2
224
Not enough data
8.9
227
Customer Support
Not enough data
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Automation
Not enough data
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Artificial Intelligence
Not enough data
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
101
Not enough data
Feature Not Available
Not enough data
Calling
9.5
546
Not enough data
8.9
533
Not enough data
9.1
535
Not enough data
9.4
535
Not enough data
9.5
107
Not enough data
Contacts
9.1
528
Not enough data
9.0
525
Not enough data
9.1
522
Not enough data
Insights
9.3
528
Not enough data
9.0
520
Not enough data
8.7
516
Not enough data
7.4
507
Not enough data
8.8
519
Not enough data
8.8
96
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Automation
Not enough data
8.2
40
Not enough data
8.4
38
Not enough data
8.2
37
Autonomy
Not enough data
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nooks and Talkdesk are categorized as Auto Dialer
Unique Categories
Nooks is categorized as Conversation Intelligence, Sales Coaching, Virtual Workspaces, Lead Intelligence, and Outbound Call Tracking
Reviews
Reviewers' Company Size
Nooks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
41.3%
Information Technology and Services
18.6%
Marketing and Advertising
4.9%
Human Resources
4.6%
Computer & Network Security
3.6%
Other
27.0%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
Nooks has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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