Compare NinjaRMM and SolarWinds Web Help Desk
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side-by-side comparison of NinjaRMM vs. SolarWinds Web Help Desk
based on preference data from user reviews. NinjaRMM rates 4.8/5 stars with 165 reviews. By contrast, SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 NinjaRMM Optimized for quick response |  SolarWinds Web Help Desk | |
| Star Rating | NinjaRMM | SolarWinds Web Help Desk |
| Market Segments | NinjaRMM Small-Business (65.3% of reviews) | SolarWinds Web Help Desk Mid-Market (65.2% of reviews) |
| Entry Level Price | NinjaRMM No pricing information available | SolarWinds Web Help Desk No pricing information available |
NinjaRMM vs SolarWinds Web Help Desk
When assessing the two solutions, reviewers found NinjaRMM easier to use, set up, and administer. Reviewers also preferred doing business with NinjaRMM overall.
- Reviewers felt that NinjaRMM meets the needs of their business better than SolarWinds Web Help Desk.
- When comparing quality of ongoing product support, reviewers felt that NinjaRMM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of NinjaRMM over SolarWinds Web Help Desk.
Categories
Shared Categories
NinjaRMM and SolarWinds Web Help Desk are categorized as Incident Management
Unique Categories
NinjaRMM is categorized as Patch Management, Endpoint Management, Network Monitoring, Remote Support, and Remote Monitoring & Management (RMM)
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
Pricing
Free Trial
Free Trial
Ratings
Meets Requirements
NinjaRMM
Responses: 123
SolarWinds Web Help Desk
Responses: 44
Ease of Use
NinjaRMM
Responses: 125
SolarWinds Web Help Desk
Responses: 44
Ease of Setup
NinjaRMM
Responses: 107
SolarWinds Web Help Desk
Responses: 26
Ease of Admin
NinjaRMM
Responses: 110
SolarWinds Web Help Desk
Responses: 27
Quality of Support
NinjaRMM
Responses: 122
SolarWinds Web Help Desk
Responses: 34
Ease of Doing Business With
NinjaRMM
Responses: 109
SolarWinds Web Help Desk
Responses: 23
Product Direction (% positive)
NinjaRMM
Responses: 121
SolarWinds Web Help Desk
Responses: 42
Features
Monitoring
Constant Monitoring
NinjaRMM
Responses: 45
Verified Feature
SolarWinds Web Help Desk
Timely Alerts
NinjaRMM
Responses: 45
Verified Feature
SolarWinds Web Help Desk
TIcket Accuracy
NinjaRMM
Responses: 20
Verified Feature
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Management Tools
Ticket Assignment
NinjaRMM
Responses: 16
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Standardization
NinjaRMM
Responses: 31
Verified Feature
SolarWinds Web Help Desk
Lifecycle Visualization
NinjaRMM
Responses: 28
Verified Feature
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of NinjaRMM were most often representing companies in the Small-Business segment, while reviewers for SolarWinds Web Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
NinjaRMM
SolarWinds Web Help Desk
Mid-Market
(51-1000 emp.)
NinjaRMM
SolarWinds Web Help Desk
Enterprise
(> 1000 emp.)
NinjaRMM
SolarWinds Web Help Desk
Reviewers' Industry
Information Technology and Services
38.0%
Computer & Network Security
9.3%
Computer Software
4.7%
Computer Networking
3.3%
Hospital & Health Care
2.7%
Other
42.0%
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Reviews
Most Helpful Favorable Review
Steve R.
Administrator in Information Technology and Services
Ninja is a great fit for us with a great price. We've begun using it in our MSP business and it is doing all of our pactching. I love the ease of use, and the interface is nice and clean. I probably like the interface the best which easily shows our...
Lee A.
Administrator in Banking
SolarWinds Web Help Desk allows us to fully manage our support issues and provided a great resource with the knowledgebase to be able to research past issues to help resolve current issues. The solution also provides a survey utility which allows us to...
Most Helpful Critical Review
Michael K.
Administrator in Hospital & Health Care
Navigating the online console can be a bit of a frustration as there is no "home button". The inability to Net30 bill vs having to use a Credit Card. I also wish they incorporated a Belarc type feature to determine the license keys of different installed...
Aaron S.
User in Consumer Electronics
Nothing really. As a user, not an IT staff member, the functionality seemed adequate.
Top Alternatives
Discussions
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
SP
They are in the process of adding full Mac integration. Basic services like AV, Splashtop support and some monitoring work, properly.Read more
Can I have consolidated billing with your third party integration vendors?
1 comment
G2
Some billing is consolidated. I believe at one point we did have a third-party fee for a service that we signed up for. Integrations like Repairshopr require...Read more
Do you have an API?
1 comment
G2
There is some API information on their support community. Are you looking for anything in particular?Read more
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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