Compare NinjaOne and Zoho Assist 
At a Glance
Market Segments
Mid-Market (49.8% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
NinjaOne
Star Rating
(3,708)4.7 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneZoho Assist
Star Rating
(661)4.6 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in its feature set, with users appreciating the constant updates and improvements. One user highlighted the ease of running scripts and PowerShell commands without needing to log onto endpoints, making it a powerful tool for IT management.
- Users say that Zoho Assist offers a user-friendly experience, particularly with its Unattended Access control panel. Reviewers have noted that the deployment guides are effective, allowing for seamless automatic deployment to new machines, which is a significant advantage for small businesses.
- According to verified reviews, NinjaOne's implementation process is praised for its simplicity, with users noting that it is easy to install on client endpoints and provides fast connections without the hassle of codes. This efficiency is a key factor for teams needing quick access to remote devices.
- Reviewers mention that Zoho Assist provides solid performance once sessions are established, with users appreciating the straightforward process of starting sessions and sending invites. This ease of use is particularly beneficial for those who require reliable remote support tools.
- G2 reviewers highlight NinjaOne's reporting capabilities, which allow users to generate detailed usage reports for project meetings and client check-ins. This feature helps IT teams create informed recommendations based on asset management data, enhancing their service delivery.
- Users report that while Zoho Assist is generally well-received, it may not match the extensive feature set of NinjaOne, particularly in areas like session recording and multi-session handling. However, its affordability and ease of use make it a strong contender for small businesses looking for effective remote support solutions.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
NinjaOne
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.0
3,519
9.2
546
Ease of Use
9.1
3,556
9.3
558
Ease of Setup
9.1
3,334
9.3
474
Ease of Admin
9.1
3,056
9.3
413
Quality of Support
9.1
3,378
8.9
459
Has the product been a good partner in doing business?
9.4
2,989
9.2
399
Product Direction (% positive)
9.7
3,475
9.3
541
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
657
Not enough data
8.7
691
Not enough data
8.2
689
Not enough data
Service Desk
8.1
684
Not enough data
7.9
655
Not enough data
7.7
634
Not enough data
Management
8.3
622
Not enough data
9.0
629
Not enough data
8.7
605
Not enough data
8.8
607
Not enough data
8.4
585
Not enough data
Functionality
7.6
620
Not enough data
8.5
613
Not enough data
8.9
645
Not enough data
8.9
661
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
6.9
173
Not enough data
6.8
171
Not enough data
6.9
169
Not enough data
6.7
170
Not enough data
6.7
169
Not enough data
6.7
167
Not enough data
6.8
166
Not enough data
Compatibility
8.8
331
Not enough data
8.1
291
Not enough data
8.3
301
Not enough data
8.2
279
Not enough data
Management
Feature Not Available
Not enough data
8.3
290
Not enough data
8.6
291
Not enough data
8.8
320
Not enough data
9.2
328
Not enough data
Compliance
8.7
291
Not enough data
8.4
278
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.3
65
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
64
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
339
Not enough data
9.0
366
Not enough data
8.5
345
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
350
Not enough data
8.6
342
Not enough data
8.3
327
Not enough data
Management
8.2
327
Not enough data
8.8
330
Not enough data
8.7
331
Not enough data
Agentic AI - Online Backup
7.6
75
Not enough data
7.3
72
Not enough data
7.3
73
Not enough data
7.3
71
Not enough data
7.4
72
Not enough data
7.3
72
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.3
2167
|
Verified
Not enough data
8.7
566
Not enough data
8.1
449
Not enough data
Monitoring and Management
9.3
2144
|
Verified
Not enough data
8.4
1869
Not enough data
8.7
1986
|
Verified
Not enough data
9.0
2169
|
Verified
Not enough data
8.3
476
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.5
469
Not enough data
Service Management
9.2
2077
|
Verified
Not enough data
8.1
451
Not enough data
7.3
484
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.3
480
Not enough data
7.0
462
Not enough data
7.2
464
Not enough data
6.9
453
Not enough data
6.8
453
Not enough data
6.9
454
Not enough data
7.0
450
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
Scope
8.7
413
Not enough data
8.8
428
Not enough data
Security
8.5
422
Not enough data
8.3
389
Not enough data
7.4
381
Not enough data
Management
8.8
411
Not enough data
8.7
409
Not enough data
8.7
398
Not enough data
8.7
400
Not enough data
7.8
371
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.3
168
Not enough data
7.1
167
Not enough data
7.3
167
Not enough data
7.1
164
Not enough data
7.0
164
Not enough data
7.2
166
Not enough data
7.1
167
Not enough data
Functionality
8.8
670
Not enough data
8.9
697
Not enough data
8.0
614
Not enough data
8.8
609
Not enough data
Monitoring - Network Monitoring
7.5
247
Not enough data
7.8
250
Not enough data
8.3
262
Not enough data
Management
8.2
569
Not enough data
8.2
583
Not enough data
7.6
536
Not enough data
Analytics - Network Monitoring
7.0
238
Not enough data
6.9
236
Not enough data
Security - Network Monitoring
7.7
241
Not enough data
7.2
238
Not enough data
7.1
238
Not enough data
Network Performance - Network Monitoring
6.9
239
Not enough data
7.4
243
Not enough data
AI Automation - Network Monitoring
6.4
228
Not enough data
6.3
228
Not enough data
6.4
227
Not enough data
Agentic AI - Network Monitoring
6.6
124
Not enough data
6.5
122
Not enough data
6.7
125
Not enough data
6.6
121
Not enough data
6.4
120
Not enough data
6.6
121
Not enough data
6.4
122
Not enough data
Monitoring
9.3
560
|
Verified
Not enough data
9.2
557
|
Verified
Not enough data
8.5
506
|
Verified
Not enough data
7.1
197
Not enough data
Management Tools
8.2
497
Not enough data
8.6
507
|
Verified
Not enough data
8.5
487
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.5
95
Not enough data
7.4
94
Not enough data
7.7
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
Not enough data
Asset Inventory
9.0
1153
Not enough data
8.8
1139
Not enough data
7.7
1019
Not enough data
Feature Not Available
Not enough data
8.2
1055
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.4
228
Not enough data
7.2
223
Not enough data
7.4
220
Not enough data
7.1
217
Not enough data
7.1
216
Not enough data
7.1
221
Not enough data
7.0
218
Not enough data
Management
9.1
1116
Not enough data
8.7
1038
Not enough data
8.1
996
Not enough data
8.2
1048
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
1629
9.3
218
8.7
1554
8.5
198
7.8
1416
8.3
174
9.2
1634
9.3
208
8.9
1497
8.5
178
8.8
1546
8.6
184
Maintenance
9.2
1620
8.6
184
7.7
1326
8.2
164
Communication
7.9
1396
8.5
182
Feature Not Available
7.3
148
Feature Not Available
7.1
150
7.2
1300
7.9
149
Security
8.3
1345
8.7
160
8.4
1377
8.7
154
Device Support
7.6
1352
8.3
167
8.4
1429
8.9
176
8.4
1412
8.8
170
Performance
8.2
1500
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Functionality
8.8
324
Not enough data
7.9
291
Not enough data
8.1
296
Not enough data
8.6
313
Not enough data
Performance
8.7
317
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
304
Not enough data
Agentic AI - PC Backup
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
87
Not enough data
Generative AI
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
8.3
221
Not enough data
8.3
219
Not enough data
8.7
221
Not enough data
Operations - IT Documentation
8.4
221
Not enough data
8.8
228
Not enough data
8.4
223
Not enough data
Generative AI - Autonomous Endpoint Management
7.0
64
Not enough data
7.2
65
Not enough data
7.1
63
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.7
92
Not enough data
8.1
72
Not enough data
7.8
67
Not enough data
8.8
83
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.5
442
Not enough data
Operating System
9.2
528
Not enough data
8.1
502
Not enough data
8.3
478
Not enough data
Management
8.6
486
Not enough data
8.2
448
Not enough data
8.2
445
Not enough data
8.1
437
Not enough data
8.3
449
Not enough data
Security
8.5
457
Not enough data
8.6
465
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
143
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
137
Not enough data
7.6
139
Not enough data
7.6
136
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.1
727
Not enough data
Platform
7.8
699
Not enough data
9.1
788
Not enough data
8.2
681
Not enough data
8.5
737
Not enough data
8.3
707
Not enough data
Security
8.7
743
Not enough data
9.2
814
Not enough data
7.6
673
Not enough data
8.7
712
Not enough data
8.2
681
Not enough data
Agentic AI - Enterprise IT Management
7.4
163
Not enough data
7.2
153
Not enough data
7.3
156
Not enough data
7.0
152
Not enough data
7.0
151
Not enough data
6.9
151
Not enough data
7.0
150
Not enough data
Administration
Not enough data
Feature Not Available
Not enough data
8.3
193
Not enough data
8.1
193
Not enough data
8.1
175
Not enough data
8.2
175
Not enough data
9.2
221
Not enough data
8.5
205
Platform
Not enough data
8.7
201
Not enough data
8.3
190
Not enough data
Feature Not Available
Not enough data
9.2
216
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
163
Categories
Categories
Shared Categories
NinjaOne and Zoho Assist are categorized as Remote Support
Unique Categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Zoho Assist is categorized as Remote Desktop, ServiceNow Store Apps, Screen Sharing, and Co-Browsing
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.7%
Computer & Network Security
13.0%
Hospital & Health Care
4.0%
Manufacturing
3.7%
Computer Software
2.9%
Other
49.6%
Information Technology and Services
26.2%
Computer & Network Security
7.8%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
55.0%
Alternatives
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
