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NinjaOne
NinjaOne
(3,212)
4.7 out of 5
NinjaOne
By NinjaOne
Optimized for quick response
Track-It!
Track-It!
(100)
3.7 out of 5
Track-It!
By BMC Helix
At a Glance
NinjaOne
NinjaOne
Star Rating
(3,212)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
Track-It!
Track-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Track-It! has a more complex ticket creation user experience with a score of 8.4, while NinjaOne excels with a score of 7.6, making it easier for teams to manage their tickets efficiently.
  • Reviewers mention that NinjaOne's performance monitoring feature stands out with a score of 8.9, compared to Track-It!'s lower score of 6.3 in performance logging, indicating that NinjaOne provides better insights into system performance.
  • G2 users highlight that NinjaOne's automation capabilities, scoring 8.9, significantly enhance workflow efficiency, whereas Track-It! falls short with a score of 6.4, leading to potential delays in ticket resolution.
  • Users on G2 appreciate NinjaOne's superior alerting system, which scored 8.8, compared to Track-It!'s 7.2, suggesting that NinjaOne offers more timely and effective notifications for critical issues.
  • Reviewers say that NinjaOne's asset management features, scoring 8.8, are more robust than Track-It!'s 8.1, providing better tools for tracking and managing IT assets effectively.
  • Users report that Track-It! struggles with change management, scoring only 6.9, while NinjaOne shines with a score of 8.2, indicating a more streamlined process for managing changes in IT environments.
Pricing
Entry-Level Pricing
NinjaOne
No pricing available
Track-It!
No pricing available
Free Trial
NinjaOne
Free Trial is available
Track-It!
Free Trial is available
Ratings
Meets Requirements
9.1
3,039
7.8
86
Ease of Use
9.1
3,073
7.9
88
Ease of Setup
9.2
2,872
7.6
51
Ease of Admin
9.2
2,748
7.9
52
Quality of Support
9.2
2,918
7.7
66
Has the product been a good partner in doing business?
9.5
2,684
8.1
50
Product Direction (% positive)
9.7
3,023
5.7
85
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
7.9
18
Ticket and Case Management
Not enough data
8.4
16
|
Verified
Not enough data
7.4
16
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
7.9
14
Not enough data
8.3
9
Not enough data
7.5
16
Not enough data
7.6
15
Not enough data
8.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
11
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
7.9
8
Platform
Not enough data
7.7
8
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
7.7
14
|
Verified
Not enough data
7.6
13
|
Verified
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
7.9
708
7.7
11
Administration
8.2
654
6.9
8
|
Verified
8.7
672
8.1
8
|
Verified
8.2
674
7.4
9
|
Verified
Service Desk
8.0
665
8.3
10
|
Verified
7.8
654
8.8
10
|
Verified
7.7
632
8.3
10
|
Verified
Management
8.3
617
7.5
6
|
Verified
9.0
624
8.1
6
|
Verified
8.7
602
6.3
5
8.8
598
8.3
5
|
Verified
8.4
581
8.1
6
Functionality
7.5
604
8.9
6
|
Verified
8.5
612
6.3
5
8.8
632
7.2
6
|
Verified
8.9
631
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
6.9
175
Not enough data
6.8
173
Not enough data
6.9
171
Not enough data
6.7
172
Not enough data
6.7
171
Not enough data
6.7
169
Not enough data
6.8
168
Not enough data
Server BackupHide 18 FeaturesShow 18 Features
8.1
328
Not enough data
Compatibility
8.8
310
Not enough data
8.0
286
Not enough data
8.3
287
Not enough data
8.2
276
Not enough data
Management
Feature Not Available
Not enough data
8.3
287
Not enough data
8.6
290
Not enough data
8.8
304
Not enough data
9.2
304
Not enough data
Compliance
8.7
283
Not enough data
8.4
276
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Not enough data
Online BackupHide 17 FeaturesShow 17 Features
8.1
383
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
338
Not enough data
9.0
353
Not enough data
8.5
342
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
347
Not enough data
8.6
337
Not enough data
8.3
328
Not enough data
Management
8.2
327
Not enough data
8.8
329
Not enough data
8.7
330
Not enough data
Agentic AI - Online Backup
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
7.9
2,004
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1952
|
Verified
Not enough data
8.5
467
Not enough data
8.1
447
Not enough data
Monitoring and Management
9.3
1939
|
Verified
Not enough data
8.4
1832
Not enough data
8.6
1887
|
Verified
Not enough data
8.9
1935
|
Verified
Not enough data
8.2
451
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
441
Not enough data
Service Management
9.1
1859
|
Verified
Not enough data
8.0
435
Not enough data
7.2
426
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
468
Not enough data
7.0
466
Not enough data
7.1
460
Not enough data
6.9
455
Not enough data
6.8
456
Not enough data
6.9
452
Not enough data
7.0
449
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.9
433
Not enough data
Scope
8.7
411
Not enough data
8.8
420
Not enough data
Security
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Not enough data
Management
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
7.5
688
Not enough data
Functionality
8.8
652
Not enough data
8.9
669
Not enough data
8.0
614
Not enough data
8.7
609
Not enough data
Monitoring - Network Monitoring
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Not enough data
Management
8.2
571
Not enough data
8.2
580
Not enough data
7.6
537
Not enough data
Analytics - Network Monitoring
7.0
241
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Not enough data
Network Performance - Network Monitoring
6.9
242
Not enough data
7.3
241
Not enough data
AI Automation - Network Monitoring
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Not enough data
Agentic AI - Network Monitoring
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Not enough data
Incident ManagementHide 16 FeaturesShow 16 Features
7.9
572
Not enough data
Monitoring
9.2
552
|
Verified
Not enough data
9.2
550
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
197
Not enough data
Management Tools
8.2
492
Not enough data
8.6
507
|
Verified
Not enough data
8.5
488
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.8
1,149
Not enough data
Asset Inventory
8.9
1125
Not enough data
8.8
1116
Not enough data
7.7
1023
Not enough data
Feature Not Available
Not enough data
8.1
1050
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Not enough data
Management
9.1
1080
Not enough data
8.7
1028
Not enough data
8.0
995
Not enough data
8.1
1020
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
8.4
1,614
Not enough data
Administration
9.2
1553
Not enough data
8.7
1512
Not enough data
7.8
1415
Not enough data
9.1
1550
Not enough data
8.9
1476
Not enough data
8.8
1510
Not enough data
Maintenance
9.1
1540
Not enough data
7.7
1330
Not enough data
Communication
7.9
1377
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1303
Not enough data
Security
8.3
1344
Not enough data
8.4
1373
Not enough data
Device Support
7.6
1339
Not enough data
8.4
1408
Not enough data
8.4
1395
Not enough data
Performance
8.2
1463
Not enough data
PC BackupHide 12 FeaturesShow 12 Features
7.9
337
Not enough data
Functionality
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Not enough data
Performance
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Not enough data
Agentic AI - PC Backup
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
IT DocumentationHide 6 FeaturesShow 6 Features
8.5
226
Not enough data
Management and Discovery - IT Documentation
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Not enough data
Operations - IT Documentation
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
7.8
76
Not enough data
Generative AI - Autonomous Endpoint Management
7.2
64
Not enough data
7.2
65
Not enough data
7.2
64
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.6
75
Not enough data
8.1
72
Not enough data
7.8
68
Not enough data
8.8
75
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
Not enough data
7.4
43
Incident Management
Not enough data
7.4
36
Not enough data
7.5
38
Not enough data
8.5
40
Not enough data
6.5
32
Not enough data
6.8
33
Reporting
Not enough data
7.2
35
Not enough data
7.8
29
Not enough data
6.7
24
Access & Usability
Not enough data
6.7
20
Not enough data
7.5
31
Not enough data
8.3
32
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
8.1
480
Not enough data
Platform - Mobile Device Management (MDM)
8.5
431
Not enough data
Operating System
9.1
476
Not enough data
8.0
468
Not enough data
8.2
455
Not enough data
Management
8.5
460
Not enough data
8.2
438
Not enough data
8.2
436
Not enough data
8.1
437
Not enough data
8.3
438
Not enough data
Security
8.5
445
Not enough data
8.5
442
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
7.8
742
Not enough data
Analysis
8.0
704
Not enough data
Platform
7.8
691
Not enough data
9.0
715
Not enough data
8.2
675
Not enough data
8.4
708
Not enough data
8.2
691
Not enough data
Security
8.6
706
Not enough data
9.1
720
Not enough data
7.6
665
Not enough data
8.6
689
Not enough data
8.1
669
Not enough data
Agentic AI - Enterprise IT Management
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Not enough data
Categories
Categories
Shared Categories
NinjaOne
NinjaOne
Track-It!
Track-It!
NinjaOne and Track-It! are categorized as IT Service Management (ITSM) Tools
Unique Categories
NinjaOne
Track-It!
Track-It! is categorized as Service Desk and Help Desk
Reviews
Reviewers' Company Size
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
44.5%
Mid-Market(51-1000 emp.)
49.6%
Enterprise(> 1000 emp.)
5.9%
Track-It!
Track-It!
Small-Business(50 or fewer emp.)
14.4%
Mid-Market(51-1000 emp.)
57.7%
Enterprise(> 1000 emp.)
27.8%
Reviewers' Industry
NinjaOne
NinjaOne
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Track-It!
Track-It!
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
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Discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
Jenny T.
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
Pani R.
PR
Make them regular users. Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
Brian A.
BA
Hey Sam, We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
See all discussions
Track-It!
Track-It! Discussions
Monty the Mongoose crying
Track-It! has no discussions with answers
See all discussions
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Add Product
NinjaOne
NinjaOne
Optimized for quick response
Track-It!
Track-It!