Compare NinjaOne and SureMDM by 42Gears 
At a Glance
Market Segments
Mid-Market (49.3% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
No pricing available
$3.99 Per Month
NinjaOne
Star Rating
(3,940)4.7 out of 5
Market Segments
Mid-Market (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSureMDM by 42Gears
Star Rating
(91)4.7 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Entry-Level Pricing
$3.99 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in user experience, with many praising its wide feature set and continuous improvements. Users appreciate the ease of installation on client endpoints and the ability to run scripts without needing to log onto devices, making it a favorite for those seeking efficiency.
- According to verified reviews, SureMDM by 42Gears is recognized for its strong device control and security features, particularly for Windows and Android devices. Users highlight its reliability and ease of use, which simplifies large-scale device management.
- Reviewers mention that NinjaOne's implementation process is notably quick and intuitive, with users enjoying the easy generation of usage reports for project meetings. This feature helps teams make informed recommendations based on asset management data.
- Users say that while SureMDM provides excellent support, with a team that assists from the ground up, it lacks the extensive user feedback and recent activity that NinjaOne benefits from, which may affect its adaptability to evolving user needs.
- G2 reviewers highlight NinjaOne's superior overall ratings, particularly in areas like ease of use and quality of support, where it consistently outperforms SureMDM. This is reflected in user comments about the platform being easy to navigate and manage.
- According to recent feedback, while both products have similar star ratings, NinjaOne's higher G2 Score indicates a stronger overall user satisfaction, with many users feeling it is a better partner in business due to its proactive feature updates and user-friendly interface.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableSureMDM by 42Gears
Standard
$3.99
Per Month
The above pricing is Per Month Per Device when Billed Annually
- Multi-OS support
- Device Enrollment
- Application Management
Free Trial
NinjaOne
Free Trial is available
SureMDM by 42Gears
Free Trial is available
Ratings
Meets Requirements
9.0
3,685
9.3
86
Ease of Use
9.1
3,724
9.0
88
Ease of Setup
9.1
3,494
8.8
83
Ease of Admin
9.1
3,058
9.2
78
Quality of Support
9.1
3,535
9.2
85
Has the product been a good partner in doing business?
9.4
2,991
9.4
77
Product Direction (% positive)
9.7
3,607
9.7
85
Features by Category
Administration
8.2
662
Not enough data
8.7
700
Not enough data
8.2
700
Not enough data
Service Desk
8.1
694
Not enough data
7.9
660
Not enough data
7.7
636
Not enough data
Management
8.3
627
Not enough data
9.0
633
Not enough data
8.7
606
Not enough data
8.8
608
Not enough data
8.4
587
Not enough data
Functionality
7.6
625
Not enough data
8.5
616
Not enough data
8.9
652
Not enough data
8.9
665
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.0
174
Not enough data
6.8
171
Not enough data
6.9
169
Not enough data
6.7
171
Not enough data
6.7
170
Not enough data
6.8
169
Not enough data
6.8
166
Not enough data
Compatibility
8.8
341
Not enough data
8.1
293
Not enough data
8.4
310
Not enough data
8.2
279
Not enough data
Management
Feature Not Available
Not enough data
8.3
292
Not enough data
8.7
294
Not enough data
8.9
327
Not enough data
9.2
337
Not enough data
Compliance
8.7
290
Not enough data
8.4
278
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.3
65
Not enough data
7.2
64
Not enough data
7.6
64
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
64
Not enough data
Functionality
8.1
81
Not enough data
8.7
341
Not enough data
9.0
370
Not enough data
8.5
348
Not enough data
Feature Not Available
Not enough data
Compatibility
Feature Not Available
Not enough data
8.6
344
Not enough data
8.3
327
Not enough data
Management
8.2
328
Not enough data
8.8
332
Not enough data
8.7
331
Not enough data
Agentic AI - Online Backup
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.3
2273
|
Verified
Not enough data
8.7
597
Not enough data
8.2
455
Not enough data
Monitoring and Management
9.4
2234
|
Verified
Not enough data
8.4
1888
Not enough data
8.7
2030
|
Verified
Not enough data
9.0
2259
|
Verified
Not enough data
8.4
487
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.5
478
Not enough data
Service Management
9.2
2159
|
Verified
Not enough data
8.1
454
Not enough data
7.5
514
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.4
495
Not enough data
7.0
464
Not enough data
7.2
467
Not enough data
6.9
455
Not enough data
6.8
455
Not enough data
7.0
457
Not enough data
7.0
453
Not enough data
Scope
8.7
416
8.8
22
8.8
431
8.7
21
Security
8.5
425
9.2
23
8.3
391
8.7
23
7.4
381
9.3
21
Management
8.8
415
9.3
22
8.7
412
9.2
22
8.7
399
9.0
22
8.7
401
9.1
21
7.8
370
8.8
22
Agentic AI - Unified Endpoint Management (UEM)
7.3
168
Not enough data
7.1
167
Not enough data
7.3
167
Not enough data
7.1
164
Not enough data
7.0
164
Not enough data
7.2
166
Not enough data
7.1
167
Not enough data
Functionality
8.8
672
Not enough data
8.9
700
Not enough data
8.0
612
Not enough data
8.8
610
Not enough data
Monitoring - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
266
Not enough data
Management
8.3
567
Not enough data
8.2
581
Not enough data
7.6
534
Not enough data
Analytics - Network Monitoring
Feature Not Available
Not enough data
6.9
234
Not enough data
Security - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Network Performance - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
AI Automation - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Network Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring
9.3
561
|
Verified
Not enough data
9.2
559
|
Verified
Not enough data
8.5
505
|
Verified
Not enough data
7.1
197
Not enough data
Management Tools
8.2
496
Not enough data
8.6
506
|
Verified
Not enough data
8.5
487
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.5
95
Not enough data
7.4
94
Not enough data
7.7
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
Not enough data
Asset Inventory
9.0
1158
Not enough data
8.8
1141
Not enough data
7.7
1017
Not enough data
7.3
288
Not enough data
8.2
1054
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.4
232
Not enough data
7.2
224
Not enough data
7.4
221
Not enough data
7.1
219
Not enough data
7.1
216
Not enough data
7.1
221
Not enough data
7.0
218
Not enough data
Management
9.1
1128
Not enough data
8.7
1038
Not enough data
8.1
997
Not enough data
8.2
1052
Not enough data
Administration
9.2
1659
9.0
23
8.7
1565
9.1
23
7.8
1413
8.8
23
9.2
1657
8.7
23
8.9
1498
8.5
22
8.8
1555
8.8
22
Maintenance
9.2
1655
8.8
23
7.7
1326
8.2
21
Communication
7.9
1398
8.6
22
Feature Not Available
7.5
20
Feature Not Available
7.2
20
7.2
1296
8.3
20
Security
8.3
1345
8.9
22
8.4
1379
9.0
21
Device Support
7.6
1352
9.2
23
8.4
1439
8.9
23
8.4
1419
9.0
22
Performance
8.2
1505
8.8
24
Functionality
8.9
327
Not enough data
7.9
291
Not enough data
8.1
295
Not enough data
8.6
314
Not enough data
Performance
8.8
316
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
304
Not enough data
Agentic AI - PC Backup
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
88
Not enough data
Generative AI
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
8.4
220
Not enough data
8.3
218
Not enough data
8.7
221
Not enough data
Operations - IT Documentation
8.4
220
Not enough data
8.8
231
Not enough data
8.4
223
Not enough data
Generative AI - Autonomous Endpoint Management
7.0
64
Not enough data
7.2
66
Not enough data
7.2
65
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.7
100
Not enough data
8.1
72
Not enough data
7.9
71
Not enough data
9.0
93
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.5
449
9.1
61
Operating System
9.2
547
8.8
64
8.1
516
7.2
51
8.3
493
9.4
64
Management
8.6
505
9.2
65
8.3
456
9.1
62
8.3
454
8.8
62
8.2
446
8.8
62
8.4
458
8.9
61
Security
8.5
466
9.2
64
8.6
474
9.0
66
Agentic AI - Mobile Device Management (MDM)
7.7
145
Not enough data
7.6
141
Not enough data
7.8
143
Not enough data
7.7
140
Not enough data
7.6
138
Not enough data
7.6
141
Not enough data
7.7
137
Not enough data
Platform
Not enough data
9.0
24
Not enough data
9.0
27
Not enough data
9.0
27
Operating System
Not enough data
8.5
27
Not enough data
7.6
20
Not enough data
9.1
25
Security
Not enough data
8.8
27
Not enough data
8.3
25
Not enough data
8.6
27
Management
Not enough data
8.6
25
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
8.0
23
Not enough data
8.4
25
Agentic AI - Enterprise Mobility Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.1
740
Not enough data
Platform
7.8
701
Not enough data
9.1
827
Not enough data
8.2
683
Not enough data
8.5
752
Not enough data
8.3
713
Not enough data
Security
8.7
762
Not enough data
9.2
845
Not enough data
7.6
675
Not enough data
8.7
724
Not enough data
8.2
684
Not enough data
Agentic AI - Enterprise IT Management
7.5
164
Not enough data
7.3
153
Not enough data
7.4
157
Not enough data
7.0
151
Not enough data
7.0
150
Not enough data
7.0
152
Not enough data
7.0
149
Not enough data
Categories
Categories
Shared Categories
NinjaOne and SureMDM by 42Gears are categorized as Unified Endpoint Management (UEM), Mobile Device Management (MDM), and Remote Support
Unique Categories
NinjaOne is categorized as Endpoint Management, Patch Management, Enterprise IT Management, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
SureMDM by 42Gears is categorized as Enterprise Mobility Management
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SureMDM by 42Gears
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.0%
Computer & Network Security
12.9%
Hospital & Health Care
4.0%
Manufacturing
3.6%
Computer Software
2.8%
Other
49.7%
Information Technology and Services
12.2%
Financial Services
10.0%
Computer & Network Security
7.8%
Manufacturing
6.7%
Hospital & Health Care
4.4%
Other
58.9%
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
TF
All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed...Read more
What is NinjaOne (formerly NinjaRMM) used for?
2 Comments
RS
It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard.Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
IJ
Yes it is, it’s very innovative and their team is always working towards improving their softwareRead more
What is SureMDM Nix used for?
2 Comments
AJ
SureMDM agent is a client application (which is installed on endpoints like Android, Windows, iOS, Linux devices/platforms) that establishes communication...Read more
What is Android for enterprise?
1 Comment
AJ
Many organizations use Android devices for their daily operations and these devices are expected to meet basic enterprise standards such as minimum hardware...Read more
What are device management apps?
1 Comment
AJ
Device management applications are built to help IT administrators control, secure, and enforce policies on smartphones, tablets, laptops, and other...Read more
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