# NinjaOne vs SureMDM by 42Gears Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in user experience, with a clean and intuitive dashboard that simplifies device management. Users appreciate features like one-click remote access to Windows and Mac devices, which enhances troubleshooting efficiency.
- **Users say** that SureMDM by 42Gears offers a strong multi-platform support system, allowing management of various operating systems from a single console. This feature is particularly beneficial for organizations with diverse device environments, as highlighted by users managing HHT devices smoothly.
- **Reviewers mention** that NinjaOne's real-time monitoring and automated patching capabilities significantly reduce downtime and keep devices up to date. This proactive approach to device management is frequently praised for saving time and effort in daily operations.
- **According to verified reviews** , SureMDM by 42Gears is noted for its robust reporting and real-time tracking features, which help users stay informed about device statuses and compliance. However, some users feel that it lacks the same level of intuitive design found in NinjaOne.
- **G2 reviewers highlight** that NinjaOne's implementation process is quick and straightforward, making it easier for teams to get started. Users have noted the effectiveness of the onboarding wizard, which contrasts with some challenges reported by SureMDM users regarding setup complexity.
- **Users report** that while SureMDM by 42Gears has a slightly higher star rating, the overall satisfaction and engagement with NinjaOne are significantly higher, as evidenced by the volume of recent reviews. This suggests that NinjaOne is more widely adopted and trusted among users in the mid-market segment.



| | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 4,313 | 98 | 
| **Largest Market Segment** | Mid-Market (48.9% of reviews) | Mid-Market (45.7% of reviews) | 
| **Entry Level Price** | No pricing available | $3.99 Per Month | 

---
## Top Pros & Cons

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Remote Access (867 reviews)

Cons:
- Missing Features (715 reviews)
- Limited Features (396 reviews)

### SureMDM by 42Gears

Pros:
- Ease of Use (39 reviews)
- Customer Support (35 reviews)

Cons:
- Device Management (7 reviews)
- Improvement Needed (7 reviews)

---
## Ratings Comparison
| Rating | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
  | **Meets Requirements** | 9.0 (4101 reviews) | 9.4 (89 reviews) | 
  | **Ease of Use** | 9.1 (4143 reviews) | 9.0 (92 reviews) | 
  | **Ease of Setup** | 9.1 (3892 reviews) | 8.8 (87 reviews) | 
  | **Ease of Admin** | 9.1 (3086 reviews) | 9.2 (78 reviews) | 
  | **Quality of Support** | 9.1 (3931 reviews) | 9.2 (87 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (3019 reviews) | 9.4 (77 reviews) | 
  | **Product Direction (% positive)** | 9.7 (3969 reviews) | 9.7 (88 reviews) | 

---
## Pricing

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SureMDM by 42Gears

#### Entry-Level Pricing

Plan: Standard 

Price: $3.99 Per Month

Description: The above pricing is Per Month Per Device when Billed Annually

Key Features:
- Multi-OS support
- Device Enrollment
- Application Management

[Browse all 3 editions](https://www.g2.com/products/suremdm-by-42gears/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 846 |
| **SureMDM by 42Gears** | N/A | N/A |

#### Administration

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Change Management** | 8.2 (678 reviews) | Not enough data | 
| **Asset Management** | 8.8 (725 reviews) | Not enough data | 
| **Reports & Analytics** | 8.3 (724 reviews) | Not enough data | 

#### Service Desk

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Help Desk** | 8.1 (718 reviews) | Not enough data | 
| **Incident Reports** | 7.9 (669 reviews) | Not enough data | 
| **Process Workflow** | 7.7 (645 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Reporting** | 8.3 (639 reviews) | Not enough data | 
| **Administration Console** | 9.0 (645 reviews) | Not enough data | 
| **Access Management** | 8.7 (616 reviews) | Not enough data | 
| **Asset Management** | 8.8 (617 reviews) | Not enough data | 
| **Policy Dictation** | 8.4 (591 reviews) | Not enough data | 

#### Functionality

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Ticketing System** | 7.6 (641 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (627 reviews) | Not enough data | 
| **Alerting** | 8.9 (671 reviews) | Not enough data | 
| **Automation** | 9.0 (688 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (177 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (173 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (170 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (173 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (171 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (170 reviews) | Not enough data | 
| **Decision Making** | 6.8 (169 reviews) | Not enough data | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 417 |
| **SureMDM by 42Gears** | N/A | N/A |

#### Compatibility 

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **File Server Backup** | 8.9 (370 reviews) | Not enough data | 
| **Database Server Backup** | 8.2 (306 reviews) | Not enough data | 
| **Virtual Machines** | 8.5 (330 reviews) | Not enough data | 
| **Repository Models** | 8.3 (289 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Continuous Backup** | Feature Not Available | Not enough data | 
| **Disaster Recovery** | 8.3 (307 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (304 reviews) | Not enough data | 
| **Remote Backup** | 8.9 (347 reviews) | Not enough data | 
| **Activity Monitoring** | 9.2 (368 reviews) | Not enough data | 

#### Compliance

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Security Standards** | 8.8 (303 reviews) | Not enough data | 
| **Cloud Data Protection** | 8.4 (286 reviews) | Not enough data | 
| **Data Deduplication** | Feature Not Available | Not enough data | 

#### Agentic AI - Server Backup

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (67 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (66 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (66 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (64 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (64 reviews) | Not enough data | 
| **Decision Making** | 7.5 (65 reviews) | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 449 |
| **SureMDM by 42Gears** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Real-time Sync** | 8.3 (93 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (350 reviews) | Not enough data | 
| **Remote Backup** | 9.0 (390 reviews) | Not enough data | 
| **Versioning** | 8.6 (356 reviews) | Not enough data | 
| **Mobile Backup Application** | Feature Not Available | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Disk Backup** | Feature Not Available | Not enough data | 
| **Local Backup** | 8.6 (359 reviews) | Not enough data | 
| **Storage Formats** | 8.3 (332 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **File Sharing** | 8.3 (336 reviews) | Not enough data | 
| **Security Standards** | 8.8 (341 reviews) | Not enough data | 
| **Encrypted Storage** | 8.8 (338 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 2817 |
| **SureMDM by 42Gears** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Device Management** | 9.4 (2530 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (685 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.2 (471 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Remote Monitoring** | 9.4 (2455 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (1946 reviews) | Not enough data | 
| **Application Deployment** | 8.7 (2146 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 9.1 (2467 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (533 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Workflow Management** | 8.6 (509 reviews) | Not enough data | 

#### Service Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Remote Access** | 9.2 (2349 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.1 (472 reviews) | Not enough data | 
| **Ticketing** | 7.6 (576 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (526 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (468 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (480 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (459 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (456 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (464 reviews) | Not enough data | 
| **Decision Making** | 7.1 (460 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 507 |
| **SureMDM by 42Gears** | 9.0/10 | 28 |

#### Scope

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Endpoint Inclusiveness** | 8.7 (428 reviews) | 8.8 (23 reviews) | 
| **Multi-OS Support** | 8.9 (455 reviews) | 8.8 (23 reviews) | 

#### Security

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Reporting and Alerts** | 8.5 (449 reviews) | 9.2 (24 reviews) | 
| **Endpoint Protection** | 8.3 (409 reviews) | 8.8 (24 reviews) | 
| **Remote Wiping** | 7.5 (391 reviews) | 9.3 (22 reviews) | 

#### Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Device Enrollment** | 8.9 (432 reviews) | 9.3 (23 reviews) | 
| **Device Configuration** | 8.7 (432 reviews) | 9.2 (24 reviews) | 
| **Device Compliance** | 8.7 (415 reviews) | 9.1 (23 reviews) | 
| **Usage Information** | 8.8 (414 reviews) | 9.2 (23 reviews) | 
| **Data Separation** | 7.8 (375 reviews) | 8.8 (23 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (171 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (169 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (170 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (167 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (165 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (169 reviews) | Not enough data | 
| **Decision Making** | 7.2 (170 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 780 |
| **SureMDM by 42Gears** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Performance Monitoring** | 8.8 (702 reviews) | Not enough data | 
| **Alerting** | 9.0 (736 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.1 (618 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.8 (616 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **360-Degree Network Visibility** | Feature Not Available | Not enough data | 
| **Automated Network Discovery** | Feature Not Available | Not enough data | 
| **Real-Time Monitoring** | 8.4 (282 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Performance Baseline** | 8.3 (573 reviews) | Not enough data | 
| **Data Visualization** | 8.2 (587 reviews) | Not enough data | 
| **Path Analysis** | 7.6 (540 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Predictive Performance Analytics** | Feature Not Available | Not enough data | 
| **Packet & Flow Analysis** | 6.9 (239 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Encrypted Data Transmission** | Feature Not Available | Not enough data | 
| **Zero Trust and Identity Management** | Feature Not Available | Not enough data | 
| **Integrated Network Security** | Feature Not Available | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Dynamic Network Optimization** | Feature Not Available | Not enough data | 
| **Automated Tasks Routing** | Feature Not Available | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Feature Not Available | Not enough data | 
| **Self-Healing Networks** | Feature Not Available | Not enough data | 
| **Predictive Network Maintenance** | Feature Not Available | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 614 |
| **SureMDM by 42Gears** | N/A | N/A |

#### Monitoring

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Constant Monitoring** | 9.3 (572 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.2 (570 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.5 (511 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 7.2 (200 reviews) | Not enough data | 

#### Management Tools

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Ticket Assignment** | 8.3 (505 reviews) | Not enough data | 
| **Standardization** | 8.7 (516 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 8.5 (490 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Incident Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (99 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (97 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (96 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (95 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (95 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (95 reviews) | Not enough data | 
| **Decision Making** | 7.5 (93 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 1311 |
| **SureMDM by 42Gears** | N/A | N/A |

#### Asset Inventory

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Hardware Asset Inventory** | 9.0 (1196 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.9 (1171 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.7 (1025 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.4 (295 reviews) | Not enough data | 
| **Asset Discovery** | 8.2 (1070 reviews) | Not enough data | 

#### Generative AI

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (242 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (227 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (224 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (222 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (218 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (225 reviews) | Not enough data | 
| **Decision Making** | 7.1 (222 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Central Dashboard** | 9.1 (1162 reviews) | Not enough data | 
| **Asset Policy Management** | 8.7 (1049 reviews) | Not enough data | 
| **Risk Management** | 8.1 (1008 reviews) | Not enough data | 
| **Integrations** | 8.2 (1073 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 2026 |
| **SureMDM by 42Gears** | 8.6/10 | 26 |

#### Administration

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Screen Sharing** | 9.2 (1737 reviews) | 9.0 (24 reviews) | 
| **File Sharing** | 8.7 (1620 reviews) | 9.2 (24 reviews) | 
| **Session Recording** | 7.8 (1424 reviews) | 8.8 (24 reviews) | 
| **Unattended Remote Access** | 9.2 (1747 reviews) | 8.7 (23 reviews) | 
| **Multi - Session Handling** | 8.9 (1538 reviews) | 8.5 (22 reviews) | 
| **Multi-Monitor Support** | 8.8 (1601 reviews) | 8.8 (22 reviews) | 

#### Maintenance

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Remote Reboot** | 9.2 (1761 reviews) | 8.8 (23 reviews) | 
| **Remote Printing** | 7.7 (1338 reviews) | 8.2 (21 reviews) | 

#### Communication 

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Text Chat** | 8.0 (1439 reviews) | 8.6 (22 reviews) | 
| **VoIP** | Feature Not Available | 7.5 (20 reviews) | 
| **Video Conference Call** | Feature Not Available | 7.2 (20 reviews) | 
| **Screen Annotations** | 7.2 (1304 reviews) | 8.3 (20 reviews) | 

#### Security

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Data Encryption** | 8.3 (1357 reviews) | 8.9 (22 reviews) | 
| **Compliance** | 8.4 (1393 reviews) | 9.0 (22 reviews) | 

#### Device Support

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Mobile Device Access** | 7.6 (1366 reviews) | 9.2 (23 reviews) | 
| **Multi-Platform Support** | 8.4 (1471 reviews) | 8.9 (23 reviews) | 
| **Cross-Platform** | 8.4 (1441 reviews) | 9.0 (22 reviews) | 

#### Performance

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Reporting** | 8.2 (1541 reviews) | 8.8 (24 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 366 |
| **SureMDM by 42Gears** | N/A | N/A |

#### Functionality 

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Incremental Backup** | 8.9 (336 reviews) | Not enough data | 
| **OS Boot Recovery** | 7.9 (297 reviews) | Not enough data | 
| **Bootable Disk** | 8.1 (300 reviews) | Not enough data | 
| **Online Restore** | 8.6 (324 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Multiple Backup Versions** | 8.7 (322 reviews) | Not enough data | 
| **Unlimited Backup** | 8.6 (309 reviews) | Not enough data | 
| **Deduplication** | Feature Not Available | Not enough data | 
| **Lag Free Operation** | 8.6 (311 reviews) | Not enough data | 

#### Agentic AI - PC Backup

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (93 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (91 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (89 reviews) | Not enough data | 
| **Decision Making** | 7.1 (90 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SureMDM by 42Gears** | N/A | N/A |

#### Generative AI

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.5/10 | 255 |
| **SureMDM by 42Gears** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Search and Indexing** | 8.4 (224 reviews) | Not enough data | 
| **Version Control** | 8.4 (222 reviews) | Not enough data | 
| **Access and Permissions** | 8.8 (225 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Integrations** | 8.4 (226 reviews) | Not enough data | 
| **Automation** | 8.9 (241 reviews) | Not enough data | 
| **Reporting** | 8.4 (227 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 143 |
| **SureMDM by 42Gears** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Behavioral Analysis** | 7.2 (67 reviews) | Not enough data | 
| **Adaptive** | 7.4 (70 reviews) | Not enough data | 
| **Predictive** | 7.4 (68 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Patch Management** | 9.0 (130 reviews) | Not enough data | 
| **Oversees** | 8.3 (78 reviews) | Not enough data | 
| **Self-Healing** | 8.1 (80 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.1 (117 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SureMDM by 42Gears** | N/A | N/A |

#### System Control

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SureMDM by 42Gears** | N/A | N/A |

#### Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 678 |
| **SureMDM by 42Gears** | 8.9/10 | 72 |

#### Platform - Mobile Device Management (MDM)

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Regulation Compliant** | 8.6 (465 reviews) | 9.1 (63 reviews) | 

#### Operating System

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Multi-Systems Support** | 9.3 (640 reviews) | 8.8 (66 reviews) | 
| **Apple Support** | 8.2 (585 reviews) | 7.3 (53 reviews) | 
| **Android Support** | 8.5 (554 reviews) | 9.4 (66 reviews) | 

#### Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Applicatons Management** | 8.7 (572 reviews) | 9.2 (68 reviews) | 
| **Applications Consolidation** | 8.4 (501 reviews) | 9.1 (64 reviews) | 
| **Whitelist** | 8.4 (498 reviews) | 8.8 (64 reviews) | 
| **Blacklist** | 8.3 (492 reviews) | 8.8 (64 reviews) | 
| **Usage Information** | 8.5 (509 reviews) | 8.9 (63 reviews) | 

#### Security

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Remote Wipe** | 8.6 (508 reviews) | 9.2 (66 reviews) | 
| **Security** | 8.7 (521 reviews) | 9.0 (68 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (150 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (143 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (147 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (143 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (139 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (145 reviews) | Not enough data | 
| **Decision Making** | 7.7 (143 reviews) | Not enough data | 

### Enterprise Mobility Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SureMDM by 42Gears** | 8.6/10 | 31 |

#### Platform

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 9.1 (26 reviews) | 
| **Device Enrollment** | Not enough data | 9.1 (29 reviews) | 
| **Device Configuration** | Not enough data | 9.1 (29 reviews) | 

#### Operating System

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Multiple Mobile Operating System Support** | Not enough data | 8.6 (29 reviews) | 
| **Apple Support** | Not enough data | 7.8 (22 reviews) | 
| **Android Support** | Not enough data | 8.8 (27 reviews) | 

#### Security

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Device Management** | Not enough data | 8.9 (29 reviews) | 
| **Custom Alerts** | Not enough data | 8.5 (27 reviews) | 
| **Security** | Not enough data | 8.7 (29 reviews) | 

#### Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.8 (28 reviews) | 
| **Applications Consolidation** | Not enough data | 8.5 (26 reviews) | 
| **Whitelist** | Not enough data | 8.3 (25 reviews) | 
| **Blacklist** | Not enough data | 8.1 (24 reviews) | 
| **Usage Information** | Not enough data | 8.5 (26 reviews) | 

#### Agentic AI - Enterprise Mobility Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SureMDM by 42Gears** | N/A | N/A |

#### Knowledge Base

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 1011 |
| **SureMDM by 42Gears** | N/A | N/A |

#### Analysis

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Threat Detection** | 8.2 (779 reviews) | Not enough data | 

#### Platform

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (723 reviews) | Not enough data | 
| **Remote Access** | 9.2 (921 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (700 reviews) | Not enough data | 
| **Asset Tracking** | 8.6 (792 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.4 (747 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Endpoint Protection** | 8.8 (812 reviews) | Not enough data | 
| **Patch Management** | 9.2 (925 reviews) | Not enough data | 
| **Disaster Recovery** | 7.7 (690 reviews) | Not enough data | 
| **Service Management** | 8.8 (755 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (707 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (175 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (157 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (161 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (155 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (153 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (158 reviews) | Not enough data | 
| **Decision Making** | 7.0 (154 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to NinjaOne (13):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to SureMDM by 42Gears (1):** [Enterprise Mobility Management Software](https://www.g2.com/categories/enterprise-mobility-management)


---
## Reviewer Demographics

### By Company Size

| Segment | NinjaOne | SureMDM by 42Gears | 
|---|---|---|
| **Small-Business** | 43.5% | 22.3% | 
| **Mid-Market** | 48.9% | 45.7% | 
| **Enterprise** | 7.6% | 31.9% | 

### By Industry

#### NinjaOne

- **Information Technology and Services:** 27.0%
- **Computer & Network Security:** 13.5%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.5%
- **Computer Software:** 2.8%
- **Construction:** 2.5%
- **Retail:** 2.3%
- **Financial Services:** 2.2%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.7%

#### SureMDM by 42Gears

- **Information Technology and Services:** 12.8%
- **Financial Services:** 9.6%
- **Computer & Network Security:** 7.4%
- **Manufacturing:** 6.4%
- **Security and Investigations:** 4.3%
- **Retail:** 4.3%
- **Hospital & Health Care:** 4.3%
- **Automotive:** 3.2%
- **Biotechnology:** 3.2%
- **Computer Software:** 3.2%
- **Other:** 41.5%

---
## Alternatives

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1179 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3979 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (246 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1057 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1388 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)

### Alternatives to SureMDM by 42Gears

- [Scalefusion](https://www.g2.com/products/scalefusion/reviews) — 4.7/5 stars (385 reviews)
- [SOTI MobiControl](https://www.g2.com/products/soti-mobicontrol/reviews) — 4.3/5 stars (31 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (246 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3979 reviews)
- [Jamf](https://www.g2.com/products/jamf/reviews) — 4.7/5 stars (2206 reviews)
- [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) — 4.9/5 stars (418 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1111 reviews)
- [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (267 reviews)
- [Iru](https://www.g2.com/products/iru/reviews) — 4.7/5 stars (810 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3979 reviews)

---
## Top Discussions

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."
- Title: [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) — 2 comments, 1 upvote
  > **Top comment:** "They are in the process of adding full Mac integration. Basic services like AV, Splashtop support and some monitoring work, properly."

### SureMDM by 42Gears

- Title: [What is SureMDM Nix used for?](https://www.g2.com/discussions/what-is-suremdm-nix-used-for) — 2 comments, 1 upvote
  > **Top comment:** "SureMDM agent is a client application (which is installed on endpoints like Android,  Windows, iOS, Linux devices/platforms) that establishes communication..."
- Title: [What is Android for enterprise?](https://www.g2.com/discussions/suremdm-what-is-android-for-enterprise) — 1 comment
  > **Top comment:** "Many organizations use Android devices for their daily operations and these devices are expected to meet basic enterprise standards such as minimum hardware..."
- Title: [What are device management apps?](https://www.g2.com/discussions/what-are-device-management-apps) — 1 comment
  > **Top comment:** "Device management applications are built to help IT administrators control, secure, and enforce policies on smartphones, tablets, laptops, and other..."
- Title: [What is a common feature of MDM software?](https://www.g2.com/discussions/what-is-a-common-feature-of-mdm-software) — 1 comment
  > **Top comment:** "Mobile Device Management (MDM) software enables IT teams to safeguard enterprise devices such as mobile phones, laptops, tablets, rugged devices, wearables..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ninjaone-vs-suremdm-by-42gears)