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Compare NinjaOne and Splashtop Remote Support 
Featured Products
At a Glance
Market Segments
Mid-Market (49.5% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $22.00 1 Concurrent technician seat
NinjaOne
Star Rating
(3,203)4.7 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSplashtop Remote Support
Star Rating
(236)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $22.00 1 Concurrent technician seat
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Splashtop Remote Support. Users appreciate its versatility, noting that it effectively handles device management, monitoring, and application management.
- According to verified reviews, NinjaOne's implementation process is praised for being quick and intuitive, with users highlighting the ease of deployment and reliable remote screen sharing quality. In contrast, while Splashtop Remote Support is also noted for its straightforward setup, it lacks the same level of comprehensive features that NinjaOne offers.
- Users say that NinjaOne's patch management capabilities are particularly strong, with continuous updates and AI analysis making the process easier. This is a notable advantage over Splashtop, which does not receive the same level of acclaim for its patch management features.
- Reviewers mention that Splashtop Remote Support shines in its cost-effectiveness, with many users appreciating the savings compared to other solutions like LogMeIn Rescue. However, NinjaOne's broader feature set may justify its higher price point for organizations needing more comprehensive management tools.
- Users highlight that both products offer solid remote access capabilities, but NinjaOne's additional features, such as multi-session handling and robust reporting tools, provide a more complete solution for IT teams. Splashtop, while effective, may not meet the needs of larger organizations requiring advanced functionalities.
- According to recent feedback, NinjaOne's customer support is highly rated, with users feeling well-supported in their business operations. While Splashtop also receives positive remarks for its support, NinjaOne's higher overall satisfaction ratings suggest a more favorable experience for users seeking assistance.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableSplashtop Remote Support
Splashtop Remote Support
Starting at $22.00
1 Concurrent technician seat
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management
Free Trial
NinjaOne
Free Trial is available
Splashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
9.1
3,033
9.6
195
Ease of Use
9.1
3,067
9.5
195
Ease of Setup
9.2
2,864
9.5
166
Ease of Admin
9.2
2,742
9.4
152
Quality of Support
9.2
2,908
9.4
157
Has the product been a good partner in doing business?
9.5
2,678
9.6
146
Product Direction (% positive)
9.7
3,017
9.4
183
Features by Category
Administration
8.2
645
Not enough data
8.7
663
Not enough data
8.2
665
Not enough data
Service Desk
8.0
656
Not enough data
7.8
645
Not enough data
7.7
623
Not enough data
Management
8.3
608
Not enough data
9.0
615
Not enough data
8.7
593
Not enough data
8.8
590
Not enough data
8.4
572
Not enough data
Functionality
7.5
595
Not enough data
8.5
603
Not enough data
8.8
623
Not enough data
8.9
623
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.0
169
Not enough data
6.8
167
Not enough data
6.9
166
Not enough data
6.8
166
Not enough data
6.7
165
Not enough data
6.7
163
Not enough data
6.8
162
Not enough data
Compatibility
8.8
308
Not enough data
8.1
284
Not enough data
8.3
287
Not enough data
8.2
274
Not enough data
Management
Feature Not Available
Not enough data
8.2
285
Not enough data
8.6
288
Not enough data
8.8
302
Not enough data
9.1
303
Not enough data
Compliance
8.7
281
Not enough data
8.4
274
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
61
Not enough data
7.1
61
Not enough data
7.6
62
Not enough data
7.3
62
Not enough data
7.2
62
Not enough data
7.3
62
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
335
Not enough data
9.0
351
Not enough data
8.5
339
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
344
Not enough data
8.6
334
Not enough data
8.3
325
Not enough data
Management
8.2
324
Not enough data
8.8
326
Not enough data
8.7
327
Not enough data
Agentic AI - Online Backup
7.5
73
Not enough data
7.2
71
Not enough data
7.2
70
Not enough data
7.2
70
Not enough data
7.3
70
Not enough data
7.2
70
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1944
|
Verified
Not enough data
8.5
460
Not enough data
8.1
436
Not enough data
Monitoring and Management
9.3
1933
|
Verified
Not enough data
8.4
1818
Not enough data
8.6
1873
|
Verified
Not enough data
8.9
1927
|
Verified
Not enough data
8.3
442
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
434
Not enough data
Service Management
9.1
1852
|
Verified
Not enough data
8.0
426
Not enough data
7.2
417
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
462
Not enough data
7.0
458
Not enough data
7.1
452
Not enough data
6.9
447
Not enough data
6.8
448
Not enough data
6.9
445
Not enough data
6.9
441
Not enough data
Scope
8.7
406
Not enough data
8.8
416
Not enough data
Security
8.5
411
Not enough data
8.3
384
Not enough data
7.4
374
Not enough data
Management
8.8
402
Not enough data
8.6
399
Not enough data
8.7
391
Not enough data
8.7
394
Not enough data
7.8
367
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
166
Not enough data
7.0
165
Not enough data
7.2
165
Not enough data
7.1
163
Not enough data
6.9
163
Not enough data
7.1
163
Not enough data
7.1
165
Not enough data
Functionality
8.8
647
Not enough data
8.9
664
Not enough data
8.0
609
Not enough data
8.8
604
Not enough data
Monitoring - Network Monitoring
7.5
244
Not enough data
7.7
246
Not enough data
8.3
249
Not enough data
Management
8.2
565
Not enough data
8.2
574
Not enough data
7.6
531
Not enough data
Analytics - Network Monitoring
7.0
235
Not enough data
6.8
233
Not enough data
Security - Network Monitoring
7.7
238
Not enough data
7.2
234
Not enough data
7.0
235
Not enough data
Network Performance - Network Monitoring
6.9
236
Not enough data
7.4
236
Not enough data
AI Automation - Network Monitoring
6.4
226
Not enough data
6.3
225
Not enough data
6.4
224
Not enough data
Agentic AI - Network Monitoring
6.5
120
Not enough data
6.5
119
Not enough data
6.6
121
Not enough data
6.6
118
Not enough data
6.4
117
Not enough data
6.5
118
Not enough data
6.5
118
Not enough data
Monitoring
9.2
549
|
Verified
Not enough data
9.1
547
|
Verified
Not enough data
8.5
501
|
Verified
Not enough data
7.1
196
Not enough data
Management Tools
8.2
489
Not enough data
8.6
504
|
Verified
Not enough data
8.5
485
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.6
93
Not enough data
7.5
93
Not enough data
7.6
92
Not enough data
7.2
92
Not enough data
7.2
92
Not enough data
7.3
91
Not enough data
7.5
90
Not enough data
Asset Inventory
8.9
1114
Not enough data
8.8
1105
Not enough data
7.7
1011
Not enough data
Feature Not Available
Not enough data
8.1
1038
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.4
223
Not enough data
7.2
220
Not enough data
7.4
218
Not enough data
7.1
215
Not enough data
7.1
214
Not enough data
7.1
216
Not enough data
7.1
214
Not enough data
Management
9.1
1068
Not enough data
8.7
1016
Not enough data
8.0
982
Not enough data
8.1
1009
Not enough data
Administration
9.2
1542
9.4
67
8.7
1499
9.0
62
7.8
1402
8.6
60
9.1
1539
9.3
65
8.9
1462
8.7
59
8.8
1497
9.1
65
Maintenance
9.1
1527
8.8
59
7.7
1316
7.9
52
Communication
7.9
1365
8.7
58
Feature Not Available
5.7
47
Feature Not Available
5.2
45
7.2
1289
6.9
49
Security
8.3
1331
8.6
57
8.4
1360
8.5
56
Device Support
7.6
1324
8.7
57
8.4
1396
9.1
58
8.4
1383
8.8
58
Performance
8.2
1451
7.9
51
Functionality
8.8
320
Not enough data
7.9
292
Not enough data
8.0
296
Not enough data
8.5
308
Not enough data
Performance
8.8
315
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
305
Not enough data
Agentic AI - PC Backup
7.2
89
Not enough data
7.1
89
Not enough data
6.9
88
Not enough data
7.0
88
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Management and Discovery - IT Documentation
8.3
221
Not enough data
8.3
220
Not enough data
8.7
221
Not enough data
Operations - IT Documentation
8.3
218
Not enough data
8.7
219
Not enough data
8.3
221
Not enough data
Generative AI - Autonomous Endpoint Management
7.1
62
Not enough data
7.2
63
Not enough data
7.1
62
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.6
74
Not enough data
8.1
70
Not enough data
7.8
66
Not enough data
8.8
75
Not enough data
Incident Management
Not enough data
Feature Not Available
Not enough data
6.6
18
Not enough data
6.9
17
Not enough data
8.1
25
Not enough data
Feature Not Available
Reporting
Not enough data
8.0
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.8
50
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
7.7
19
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
7.3
8
Not enough data
8.3
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
6.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.5
425
Not enough data
Operating System
9.1
472
Not enough data
8.0
464
Not enough data
8.2
447
Not enough data
Management
8.5
453
Not enough data
8.2
431
Not enough data
8.2
430
Not enough data
8.1
430
Not enough data
8.3
432
Not enough data
Security
8.4
439
Not enough data
8.5
436
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
138
Not enough data
7.5
138
Not enough data
7.7
140
Not enough data
7.6
136
Not enough data
7.6
135
Not enough data
7.5
136
Not enough data
7.6
134
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
691
Not enough data
Platform
7.8
678
Not enough data
9.0
702
Not enough data
8.2
663
Not enough data
8.4
696
Not enough data
8.2
678
Not enough data
Security
8.6
694
Not enough data
9.1
709
Not enough data
7.6
654
Not enough data
8.6
677
Not enough data
8.1
657
Not enough data
Agentic AI - Enterprise IT Management
7.3
150
Not enough data
7.2
146
Not enough data
7.3
148
Not enough data
7.0
146
Not enough data
7.0
145
Not enough data
6.9
143
Not enough data
6.9
144
Not enough data
Categories
Categories
Shared Categories
NinjaOne and Splashtop Remote Support are categorized as Endpoint Management, Patch Management, and Remote Support
Unique Categories
NinjaOne is categorized as Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Splashtop Remote Support is categorized as Service Desk
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.9%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.1%
Information Technology and Services
24.0%
Computer Software
7.6%
Computer & Network Security
6.2%
Construction
4.0%
Accounting
3.6%
Other
54.7%
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
Splashtop Remote Support has no discussions with answers
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