# NinjaOne vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in user experience, with a clean and intuitive dashboard that simplifies device management. Users appreciate the logical organization and fast search capabilities, making it easy to find devices quickly.
- **According to verified reviews** , SolarWinds Service Desk stands out for its **flexibility** and **collaborative features** , allowing teams to manage incidents, problems, and change orders from a single interface. This integration helps streamline IT service management effectively.
- **Users say** that NinjaOne's real-time monitoring and fast remote access capabilities significantly enhance troubleshooting efficiency. The one-click remote sessions to any Windows or Mac device are particularly praised for their convenience.
- **Reviewers mention** that while SolarWinds Service Desk offers a solid ticketing system, it sometimes struggles with configuration challenges, which can hinder its ability to meet specific workflow needs for some users.
- **G2 reviewers highlight** NinjaOne's automated patching feature as a major time-saver, ensuring that devices remain up to date without requiring extensive manual intervention, which is a significant advantage for IT teams.
- **According to recent feedback** , SolarWinds Service Desk is recognized for its **intuitive interface** that requires minimal training, making it accessible for teams looking to manage service requests efficiently, although it may not match the overall satisfaction levels of NinjaOne.



| | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 4,308 | 778 | 
| **Largest Market Segment** | Mid-Market (49.0% of reviews) | Mid-Market (68.3% of reviews) | 
| **Entry Level Price** | No pricing available | $39.00 Per Month | 

---
## Top Pros & Cons

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Remote Access (867 reviews)

Cons:
- Missing Features (715 reviews)
- Limited Features (396 reviews)

### SolarWinds Service Desk

Pros:
- Asset Management (4 reviews)
- Ticketing System (4 reviews)

Cons:
- Insufficient Information (3 reviews)
- Expensive (2 reviews)

---
## Ratings Comparison
| Rating | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (4097 reviews) | 8.6 (693 reviews) | 
  | **Ease of Use** | 9.1 (4139 reviews) | 9.0 (706 reviews) | 
  | **Ease of Setup** | 9.1 (3888 reviews) | 8.6 (571 reviews) | 
  | **Ease of Admin** | 9.1 (3086 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 9.1 (3928 reviews) | 8.9 (676 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (3019 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 9.7 (3966 reviews) | 9.0 (677 reviews) | 

---
## Pricing

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 846 |
| **SolarWinds Service Desk** | 8.5/10 | 140 |

#### Administration

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | 8.2 (678 reviews) | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | 8.8 (725 reviews) | 8.5 (112 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.3 (724 reviews) | 8.4 (120 reviews) ✓ Verified | 

#### Service Desk

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | 8.1 (718 reviews) | 9.3 (127 reviews) ✓ Verified | 
| **Incident Reports** | 7.9 (669 reviews) | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | 7.7 (645 reviews) | 8.7 (121 reviews) ✓ Verified | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.3 (639 reviews) | 8.2 (67 reviews) ✓ Verified | 
| **Administration Console** | 9.0 (645 reviews) | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | 8.7 (616 reviews) | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | 8.8 (617 reviews) | 8.2 (59 reviews) ✓ Verified | 
| **Policy Dictation** | 8.4 (591 reviews) | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | 7.6 (641 reviews) | 9.2 (73 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (627 reviews) | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | 8.9 (671 reviews) | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | 9.0 (688 reviews) | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (177 reviews) | Feature Not Available | 
| **Multi-step Planning** | 6.8 (173 reviews) | Feature Not Available | 
| **Cross-system Integration** | 6.9 (170 reviews) | Feature Not Available | 
| **Adaptive Learning** | 6.8 (173 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 6.7 (171 reviews) | Feature Not Available | 
| **Proactive Assistance** | 6.8 (170 reviews) | Feature Not Available | 
| **Decision Making** | 6.8 (169 reviews) | Feature Not Available | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 417 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Server Backup** | 8.9 (370 reviews) | Not enough data | 
| **Database Server Backup** | 8.2 (306 reviews) | Not enough data | 
| **Virtual Machines** | 8.5 (330 reviews) | Not enough data | 
| **Repository Models** | 8.3 (289 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Continuous Backup** | Feature Not Available | Not enough data | 
| **Disaster Recovery** | 8.3 (307 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (304 reviews) | Not enough data | 
| **Remote Backup** | 8.9 (347 reviews) | Not enough data | 
| **Activity Monitoring** | 9.2 (368 reviews) | Not enough data | 

#### Compliance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Security Standards** | 8.8 (303 reviews) | Not enough data | 
| **Cloud Data Protection** | 8.4 (286 reviews) | Not enough data | 
| **Data Deduplication** | Feature Not Available | Not enough data | 

#### Agentic AI - Server Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (67 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (66 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (66 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (64 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (64 reviews) | Not enough data | 
| **Decision Making** | 7.5 (65 reviews) | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 449 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Real-time Sync** | 8.3 (93 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (350 reviews) | Not enough data | 
| **Remote Backup** | 9.0 (390 reviews) | Not enough data | 
| **Versioning** | 8.6 (356 reviews) | Not enough data | 
| **Mobile Backup Application** | Feature Not Available | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Disk Backup** | Feature Not Available | Not enough data | 
| **Local Backup** | 8.6 (359 reviews) | Not enough data | 
| **Storage Formats** | 8.3 (332 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Sharing** | 8.3 (336 reviews) | Not enough data | 
| **Security Standards** | 8.8 (341 reviews) | Not enough data | 
| **Encrypted Storage** | 8.8 (338 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 2814 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Management** | 9.4 (2527 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (685 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.2 (471 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Monitoring** | 9.4 (2453 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (1945 reviews) | Not enough data | 
| **Application Deployment** | 8.7 (2143 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 9.1 (2464 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (533 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Workflow Management** | 8.6 (509 reviews) | Not enough data | 

#### Service Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Access** | 9.2 (2347 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.1 (472 reviews) | Not enough data | 
| **Ticketing** | 7.6 (576 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (526 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (468 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (480 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (459 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (456 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (464 reviews) | Not enough data | 
| **Decision Making** | 7.1 (460 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 507 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Scope

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Inclusiveness** | 8.7 (428 reviews) | Not enough data | 
| **Multi-OS Support** | 8.9 (455 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting and Alerts** | 8.5 (449 reviews) | Not enough data | 
| **Endpoint Protection** | 8.3 (409 reviews) | Not enough data | 
| **Remote Wiping** | 7.5 (391 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Enrollment** | 8.9 (432 reviews) | Not enough data | 
| **Device Configuration** | 8.7 (432 reviews) | Not enough data | 
| **Device Compliance** | 8.7 (415 reviews) | Not enough data | 
| **Usage Information** | 8.8 (414 reviews) | Not enough data | 
| **Data Separation** | 7.8 (375 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (171 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (169 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (170 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (167 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (165 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (169 reviews) | Not enough data | 
| **Decision Making** | 7.2 (170 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 780 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Performance Monitoring** | 8.8 (702 reviews) | Not enough data | 
| **Alerting** | 9.0 (736 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.1 (618 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.8 (616 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **360-Degree Network Visibility** | Feature Not Available | Not enough data | 
| **Automated Network Discovery** | Feature Not Available | Not enough data | 
| **Real-Time Monitoring** | 8.4 (282 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Performance Baseline** | 8.3 (573 reviews) | Not enough data | 
| **Data Visualization** | 8.2 (587 reviews) | Not enough data | 
| **Path Analysis** | 7.6 (540 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Predictive Performance Analytics** | Feature Not Available | Not enough data | 
| **Packet & Flow Analysis** | 6.9 (239 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Encrypted Data Transmission** | Feature Not Available | Not enough data | 
| **Zero Trust and Identity Management** | Feature Not Available | Not enough data | 
| **Integrated Network Security** | Feature Not Available | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Dynamic Network Optimization** | Feature Not Available | Not enough data | 
| **Automated Tasks Routing** | Feature Not Available | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Feature Not Available | Not enough data | 
| **Self-Healing Networks** | Feature Not Available | Not enough data | 
| **Predictive Network Maintenance** | Feature Not Available | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 614 |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | 9.3 (572 reviews) ✓ Verified | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | 9.2 (570 reviews) ✓ Verified | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.5 (511 reviews) ✓ Verified | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | 7.2 (200 reviews) | 4.3 (9 reviews) | 

#### Management Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | 8.3 (505 reviews) | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | 8.7 (516 reviews) ✓ Verified | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.5 (490 reviews) ✓ Verified | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 5.9 (24 reviews) | 
| **AI Text Summarization** | Feature Not Available | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (99 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.5 (97 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.8 (96 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.3 (95 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.2 (95 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.4 (95 reviews) | Feature Not Available | 
| **Decision Making** | 7.5 (93 reviews) | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 1310 |
| **SolarWinds Service Desk** | 8.2/10 | 75 |

#### Asset Inventory

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | 9.0 (1195 reviews) | 8.6 (66 reviews) | 
| **Software Asset Inventory** | 8.9 (1171 reviews) | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | 7.7 (1025 reviews) | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | 7.4 (295 reviews) | 8.0 (50 reviews) | 
| **Asset Discovery** | 8.2 (1070 reviews) | 8.0 (60 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (242 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.3 (227 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.4 (224 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.2 (222 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.1 (218 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.1 (225 reviews) | Feature Not Available | 
| **Decision Making** | 7.1 (222 reviews) | Feature Not Available | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | 9.1 (1162 reviews) | 8.6 (65 reviews) | 
| **Asset Policy Management** | 8.7 (1049 reviews) | 8.0 (9 reviews) | 
| **Risk Management** | 8.1 (1008 reviews) | 8.0 (9 reviews) | 
| **Integrations** | 8.2 (1073 reviews) | 8.2 (56 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 2025 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Screen Sharing** | 9.2 (1737 reviews) | Not enough data | 
| **File Sharing** | 8.7 (1619 reviews) | Not enough data | 
| **Session Recording** | 7.8 (1424 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.2 (1746 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.9 (1538 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.8 (1600 reviews) | Not enough data | 

#### Maintenance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Reboot** | 9.2 (1760 reviews) | Not enough data | 
| **Remote Printing** | 7.7 (1338 reviews) | Not enough data | 

#### Communication 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Text Chat** | 8.0 (1438 reviews) | Not enough data | 
| **VoIP** | Feature Not Available | Not enough data | 
| **Video Conference Call** | Feature Not Available | Not enough data | 
| **Screen Annotations** | 7.2 (1304 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | 8.3 (1357 reviews) | Not enough data | 
| **Compliance** | 8.4 (1393 reviews) | Not enough data | 

#### Device Support

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile Device Access** | 7.6 (1366 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.4 (1471 reviews) | Not enough data | 
| **Cross-Platform** | 8.4 (1441 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.2 (1541 reviews) | Not enough data | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 365 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Incremental Backup** | 8.9 (336 reviews) | Not enough data | 
| **OS Boot Recovery** | 7.9 (297 reviews) | Not enough data | 
| **Bootable Disk** | 8.1 (300 reviews) | Not enough data | 
| **Online Restore** | 8.6 (324 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Multiple Backup Versions** | 8.7 (322 reviews) | Not enough data | 
| **Unlimited Backup** | 8.6 (309 reviews) | Not enough data | 
| **Deduplication** | Feature Not Available | Not enough data | 
| **Lag Free Operation** | 8.6 (311 reviews) | Not enough data | 

#### Agentic AI - PC Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (92 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (91 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (89 reviews) | Not enough data | 
| **Decision Making** | 7.1 (90 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.5/10 | 255 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Search and Indexing** | 8.4 (224 reviews) | Not enough data | 
| **Version Control** | 8.4 (222 reviews) | Not enough data | 
| **Access and Permissions** | 8.8 (225 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Integrations** | 8.4 (226 reviews) | Not enough data | 
| **Automation** | 8.9 (241 reviews) | Not enough data | 
| **Reporting** | 8.4 (227 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 143 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Behavioral Analysis** | 7.2 (67 reviews) | Not enough data | 
| **Adaptive** | 7.4 (70 reviews) | Not enough data | 
| **Predictive** | 7.4 (68 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Patch Management** | 9.0 (130 reviews) | Not enough data | 
| **Oversees** | 8.3 (78 reviews) | Not enough data | 
| **Self-Healing** | 8.1 (80 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.1 (117 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | 8.3/10 | 485 |

#### Incident Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (458 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | 

#### Reporting

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (454 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (356 reviews) | 
| **Surveys** | Not enough data | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | Not enough data | 7.2 (359 reviews) | 
| **Self Service** | Not enough data | 8.5 (400 reviews) | 
| **Active Directory** | Not enough data | 8.3 (340 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### System Control

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 678 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Regulation Compliant** | 8.6 (465 reviews) | Not enough data | 

#### Operating System

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Multi-Systems Support** | 9.3 (640 reviews) | Not enough data | 
| **Apple Support** | 8.2 (585 reviews) | Not enough data | 
| **Android Support** | 8.5 (554 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Applicatons Management** | 8.7 (572 reviews) | Not enough data | 
| **Applications Consolidation** | 8.4 (501 reviews) | Not enough data | 
| **Whitelist** | 8.4 (498 reviews) | Not enough data | 
| **Blacklist** | 8.3 (492 reviews) | Not enough data | 
| **Usage Information** | 8.5 (509 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Wipe** | 8.6 (508 reviews) | Not enough data | 
| **Security** | 8.7 (521 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (150 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (143 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (147 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (143 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (139 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (145 reviews) | Not enough data | 
| **Decision Making** | 7.7 (143 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Knowledge Base

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 1011 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Analysis

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Threat Detection** | 8.2 (779 reviews) | Not enough data | 

#### Platform

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (723 reviews) | Not enough data | 
| **Remote Access** | 9.2 (921 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (700 reviews) | Not enough data | 
| **Asset Tracking** | 8.6 (792 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.4 (747 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Protection** | 8.8 (812 reviews) | Not enough data | 
| **Patch Management** | 9.2 (925 reviews) | Not enough data | 
| **Disaster Recovery** | 7.7 (690 reviews) | Not enough data | 
| **Service Management** | 8.8 (755 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (707 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (175 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (157 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (161 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (155 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (153 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (158 reviews) | Not enough data | 
| **Decision Making** | 7.0 (154 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to NinjaOne (13):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to SolarWinds Service Desk (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 43.5% | 7.9% | 
| **Mid-Market** | 49.0% | 68.3% | 
| **Enterprise** | 7.6% | 23.8% | 

### By Industry

#### NinjaOne

- **Information Technology and Services:** 26.9%
- **Computer & Network Security:** 13.5%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.5%
- **Computer Software:** 2.8%
- **Construction:** 2.6%
- **Retail:** 2.3%
- **Financial Services:** 2.2%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.7%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.6%
- **Hospital & Health Care:** 7.6%
- **Higher Education:** 4.8%
- **Education Management:** 4.7%
- **Financial Services:** 4.3%
- **Computer Software:** 4.0%
- **Construction:** 3.3%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1171 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3972 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (245 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1048 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1378 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1868 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1171 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)

---
## Top Discussions

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."
- Title: [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) — 2 comments, 1 upvote
  > **Top comment:** "They are in the process of adding full Mac integration. Basic services like AV, Splashtop support and some monitoring work, properly."

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk)