# NinjaOne vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in streamlining day-to-day endpoint management, with users highlighting its **centralized device dashboard** and **automation policies** as standout features that simplify operations without adding unnecessary complexity.
- **Users say** that SolarWinds Service Desk offers a flexible and collaborative environment, particularly praising its **intuitive interface** which makes it easy for teams to manage tickets and service requests without extensive training.
- **According to verified reviews** , NinjaOne has a significantly higher overall satisfaction score, reflecting its strong performance in areas like **ease of setup** and **quality of support** , which users find to be quick and reliable.
- **Reviewers mention** that while SolarWinds Service Desk provides a comprehensive solution for incident management, it sometimes struggles with configuration challenges, which can hinder its ability to meet specific workflow needs.
- **Users highlight** that NinjaOne's quick installation process and effective reporting capabilities make it a preferred choice for many, with feedback noting that it integrates well with third-party services, enhancing its overall value.
- **G2 reviewers indicate** that SolarWinds Service Desk shines in its ticketing system, receiving praise for its ability to handle incidents and change orders effectively, but it still faces challenges in areas like asset management compared to NinjaOne's superior performance.



| | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 4,391 | 784 | 
| **Largest Market Segment** | Mid-Market (48.4% of reviews) | Mid-Market (68.3% of reviews) | 
| **Entry Level Price** | No pricing available | $39.00 Per Month | 

---
## Top Pros & Cons

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Remote Access (867 reviews)

Cons:
- Missing Features (715 reviews)
- Limited Features (396 reviews)

### SolarWinds Service Desk

Pros:
- Asset Management (4 reviews)
- Ticketing System (4 reviews)

Cons:
- Insufficient Information (3 reviews)
- Expensive (2 reviews)

---
## Ratings Comparison
| Rating | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (4166 reviews) | 8.6 (694 reviews) | 
  | **Ease of Use** | 9.1 (4208 reviews) | 9.0 (711 reviews) | 
  | **Ease of Setup** | 9.1 (3954 reviews) | 8.6 (572 reviews) | 
  | **Ease of Admin** | 9.1 (3147 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 9.1 (3989 reviews) | 8.9 (680 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (3077 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 9.7 (4030 reviews) | 9.0 (678 reviews) | 

---
## Pricing

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 846 |
| **SolarWinds Service Desk** | 8.5/10 | 142 |

#### Administration

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | 8.2 (678 reviews) | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | 8.8 (725 reviews) | 8.5 (113 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.3 (724 reviews) | 8.3 (122 reviews) ✓ Verified | 

#### Service Desk

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | 8.1 (718 reviews) | 9.3 (128 reviews) ✓ Verified | 
| **Incident Reports** | 7.9 (669 reviews) | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | 7.7 (645 reviews) | 8.7 (123 reviews) ✓ Verified | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.3 (639 reviews) | 8.1 (68 reviews) ✓ Verified | 
| **Administration Console** | 9.0 (645 reviews) | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | 8.7 (616 reviews) | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | 8.8 (617 reviews) | 8.2 (60 reviews) ✓ Verified | 
| **Policy Dictation** | 8.4 (591 reviews) | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | 7.6 (641 reviews) | 9.2 (74 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (627 reviews) | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | 8.9 (671 reviews) | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | 9.0 (688 reviews) | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (177 reviews) | Feature Not Available | 
| **Multi-step Planning** | 6.8 (173 reviews) | Feature Not Available | 
| **Cross-system Integration** | 6.9 (170 reviews) | Feature Not Available | 
| **Adaptive Learning** | 6.8 (173 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 6.7 (171 reviews) | Feature Not Available | 
| **Proactive Assistance** | 6.8 (170 reviews) | Feature Not Available | 
| **Decision Making** | 6.8 (169 reviews) | Feature Not Available | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 417 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Server Backup** | 8.9 (371 reviews) | Not enough data | 
| **Database Server Backup** | 8.2 (307 reviews) | Not enough data | 
| **Virtual Machines** | 8.5 (331 reviews) | Not enough data | 
| **Repository Models** | 8.3 (290 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Continuous Backup** | Feature Not Available | Not enough data | 
| **Disaster Recovery** | 8.3 (308 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (305 reviews) | Not enough data | 
| **Remote Backup** | 8.9 (348 reviews) | Not enough data | 
| **Activity Monitoring** | 9.3 (369 reviews) | Not enough data | 

#### Compliance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Security Standards** | 8.8 (304 reviews) | Not enough data | 
| **Cloud Data Protection** | 8.4 (287 reviews) | Not enough data | 
| **Data Deduplication** | Feature Not Available | Not enough data | 

#### Agentic AI - Server Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (67 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (66 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (66 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (64 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (64 reviews) | Not enough data | 
| **Decision Making** | 7.5 (65 reviews) | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 449 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Real-time Sync** | 8.3 (93 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (351 reviews) | Not enough data | 
| **Remote Backup** | 9.0 (391 reviews) | Not enough data | 
| **Versioning** | 8.6 (357 reviews) | Not enough data | 
| **Mobile Backup Application** | Feature Not Available | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Disk Backup** | Feature Not Available | Not enough data | 
| **Local Backup** | 8.6 (360 reviews) | Not enough data | 
| **Storage Formats** | 8.3 (333 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Sharing** | 8.3 (337 reviews) | Not enough data | 
| **Security Standards** | 8.8 (342 reviews) | Not enough data | 
| **Encrypted Storage** | 8.8 (339 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 47 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Real-time Sync** | 8.5 (40 reviews) | Not enough data | 
| **Storage Capacity** | 9.6 (43 reviews) | Not enough data | 
| **Remote Backup** | 9.3 (41 reviews) | Not enough data | 
| **Versioning** | 9.0 (42 reviews) | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Variety** | 9.0 (18 reviews) | Not enough data | 
| **SaaS Application Variety** | 8.6 (37 reviews) | Not enough data | 
| **Storage Formats** | 8.5 (36 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Sharing** | 7.3 (31 reviews) | Not enough data | 
| **Security Standards** | 9.1 (41 reviews) | Not enough data | 
| **Encrypted Storage** | 9.3 (39 reviews) | Not enough data | 

#### Agentic AI - SaaS Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.8/10 | 46 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Email Storage** | 9.5 (42 reviews) | Not enough data | 
| **Encryption** | 9.3 (39 reviews) | Not enough data | 
| **Reporting** | 8.4 (38 reviews) | Not enough data | 
| **Email Analysis** | 8.2 (36 reviews) | Not enough data | 
| **Migration** | 7.5 (36 reviews) | Not enough data | 
| **Archive Backup** | 9.3 (43 reviews) | Not enough data | 

#### Agentic AI - Email Archiving

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 2820 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Management** | 9.4 (2532 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (685 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.2 (471 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Monitoring** | 9.4 (2456 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (1946 reviews) | Not enough data | 
| **Application Deployment** | 8.7 (2146 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 9.1 (2469 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (533 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Workflow Management** | 8.6 (509 reviews) | Not enough data | 

#### Service Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Access** | 9.2 (2352 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.1 (472 reviews) | Not enough data | 
| **Ticketing** | 7.6 (575 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (526 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (468 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (480 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (459 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (456 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (464 reviews) | Not enough data | 
| **Decision Making** | 7.1 (460 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 507 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Scope

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Inclusiveness** | 8.7 (428 reviews) | Not enough data | 
| **Multi-OS Support** | 8.9 (455 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting and Alerts** | 8.5 (449 reviews) | Not enough data | 
| **Endpoint Protection** | 8.3 (409 reviews) | Not enough data | 
| **Remote Wiping** | 7.5 (391 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Enrollment** | 8.9 (432 reviews) | Not enough data | 
| **Device Configuration** | 8.7 (432 reviews) | Not enough data | 
| **Device Compliance** | 8.7 (415 reviews) | Not enough data | 
| **Usage Information** | 8.8 (414 reviews) | Not enough data | 
| **Data Separation** | 7.8 (375 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (171 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (169 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (170 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (167 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (165 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (169 reviews) | Not enough data | 
| **Decision Making** | 7.2 (170 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 780 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Performance Monitoring** | 8.8 (702 reviews) | Not enough data | 
| **Alerting** | 9.0 (736 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.1 (618 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.8 (616 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **360-Degree Network Visibility** | Feature Not Available | Not enough data | 
| **Automated Network Discovery** | Feature Not Available | Not enough data | 
| **Real-Time Monitoring** | 8.4 (282 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Performance Baseline** | 8.3 (573 reviews) | Not enough data | 
| **Data Visualization** | 8.2 (587 reviews) | Not enough data | 
| **Path Analysis** | 7.6 (540 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Predictive Performance Analytics** | Feature Not Available | Not enough data | 
| **Packet & Flow Analysis** | 6.9 (239 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Encrypted Data Transmission** | Feature Not Available | Not enough data | 
| **Zero Trust and Identity Management** | Feature Not Available | Not enough data | 
| **Integrated Network Security** | Feature Not Available | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Dynamic Network Optimization** | Feature Not Available | Not enough data | 
| **Automated Tasks Routing** | Feature Not Available | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Feature Not Available | Not enough data | 
| **Self-Healing Networks** | Feature Not Available | Not enough data | 
| **Predictive Network Maintenance** | Feature Not Available | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 614 |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | 9.3 (572 reviews) ✓ Verified | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | 9.2 (570 reviews) ✓ Verified | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.5 (511 reviews) ✓ Verified | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | 7.2 (200 reviews) | 4.3 (9 reviews) | 

#### Management Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | 8.3 (505 reviews) | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | 8.7 (516 reviews) ✓ Verified | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.5 (490 reviews) ✓ Verified | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 5.9 (24 reviews) | 
| **AI Text Summarization** | Feature Not Available | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (99 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.5 (97 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.8 (96 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.3 (95 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.2 (95 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.4 (95 reviews) | Feature Not Available | 
| **Decision Making** | 7.5 (93 reviews) | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 1311 |
| **SolarWinds Service Desk** | 8.2/10 | 76 |

#### Asset Inventory

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | 9.0 (1196 reviews) | 8.6 (66 reviews) | 
| **Software Asset Inventory** | 8.9 (1171 reviews) | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | 7.7 (1025 reviews) | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | 7.4 (295 reviews) | 8.0 (50 reviews) | 
| **Asset Discovery** | 8.2 (1070 reviews) | 8.0 (60 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (242 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.3 (227 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.4 (224 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.2 (222 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.1 (218 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.1 (225 reviews) | Feature Not Available | 
| **Decision Making** | 7.1 (222 reviews) | Feature Not Available | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | 9.1 (1162 reviews) | 8.6 (65 reviews) | 
| **Asset Policy Management** | 8.7 (1049 reviews) | 8.0 (9 reviews) | 
| **Risk Management** | 8.1 (1008 reviews) | 8.0 (9 reviews) | 
| **Integrations** | 8.2 (1073 reviews) | 8.1 (57 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 2027 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Screen Sharing** | 9.2 (1739 reviews) | Not enough data | 
| **File Sharing** | 8.7 (1622 reviews) | Not enough data | 
| **Session Recording** | 7.8 (1425 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.2 (1748 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.9 (1539 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.8 (1602 reviews) | Not enough data | 

#### Maintenance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Reboot** | 9.2 (1763 reviews) | Not enough data | 
| **Remote Printing** | 7.7 (1339 reviews) | Not enough data | 

#### Communication 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Text Chat** | 8.0 (1440 reviews) | Not enough data | 
| **VoIP** | Feature Not Available | Not enough data | 
| **Video Conference Call** | Feature Not Available | Not enough data | 
| **Screen Annotations** | 7.2 (1305 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | 8.3 (1358 reviews) | Not enough data | 
| **Compliance** | 8.4 (1394 reviews) | Not enough data | 

#### Device Support

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile Device Access** | 7.6 (1367 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.4 (1473 reviews) | Not enough data | 
| **Cross-Platform** | 8.4 (1442 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.2 (1543 reviews) | Not enough data | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 367 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Incremental Backup** | 8.9 (338 reviews) | Not enough data | 
| **OS Boot Recovery** | 7.9 (298 reviews) | Not enough data | 
| **Bootable Disk** | 8.1 (301 reviews) | Not enough data | 
| **Online Restore** | 8.6 (325 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Multiple Backup Versions** | 8.7 (323 reviews) | Not enough data | 
| **Unlimited Backup** | 8.6 (310 reviews) | Not enough data | 
| **Deduplication** | Feature Not Available | Not enough data | 
| **Lag Free Operation** | 8.6 (312 reviews) | Not enough data | 

#### Agentic AI - PC Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (93 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (91 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (89 reviews) | Not enough data | 
| **Decision Making** | 7.1 (90 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 255 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Search and Indexing** | 8.4 (224 reviews) | Not enough data | 
| **Version Control** | 8.4 (222 reviews) | Not enough data | 
| **Access and Permissions** | 8.8 (225 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Integrations** | 8.4 (226 reviews) | Not enough data | 
| **Automation** | 8.9 (241 reviews) | Not enough data | 
| **Reporting** | 8.4 (227 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 143 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Behavioral Analysis** | 7.2 (67 reviews) | Not enough data | 
| **Adaptive** | 7.4 (70 reviews) | Not enough data | 
| **Predictive** | 7.4 (68 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Patch Management** | 9.0 (130 reviews) | Not enough data | 
| **Oversees** | 8.3 (78 reviews) | Not enough data | 
| **Self-Healing** | 8.1 (80 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.1 (117 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | 8.3/10 | 488 |

#### Incident Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (459 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | 

#### Reporting

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (455 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (356 reviews) | 
| **Surveys** | Not enough data | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | Not enough data | 7.2 (359 reviews) | 
| **Self Service** | Not enough data | 8.5 (401 reviews) | 
| **Active Directory** | Not enough data | 8.3 (340 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### System Control

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 678 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Regulation Compliant** | 8.6 (465 reviews) | Not enough data | 

#### Operating System

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Multi-Systems Support** | 9.3 (640 reviews) | Not enough data | 
| **Apple Support** | 8.2 (585 reviews) | Not enough data | 
| **Android Support** | 8.5 (554 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Applicatons Management** | 8.7 (572 reviews) | Not enough data | 
| **Applications Consolidation** | 8.4 (501 reviews) | Not enough data | 
| **Whitelist** | 8.4 (498 reviews) | Not enough data | 
| **Blacklist** | 8.3 (492 reviews) | Not enough data | 
| **Usage Information** | 8.5 (509 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Wipe** | 8.6 (508 reviews) | Not enough data | 
| **Security** | 8.7 (521 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (150 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (143 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (147 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (143 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (139 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (145 reviews) | Not enough data | 
| **Decision Making** | 7.7 (143 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Knowledge Base

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 1012 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Analysis

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Threat Detection** | 8.2 (780 reviews) | Not enough data | 

#### Platform

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (725 reviews) | Not enough data | 
| **Remote Access** | 9.2 (922 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (702 reviews) | Not enough data | 
| **Asset Tracking** | 8.6 (793 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.4 (749 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Protection** | 8.8 (812 reviews) | Not enough data | 
| **Patch Management** | 9.2 (926 reviews) | Not enough data | 
| **Disaster Recovery** | 7.7 (691 reviews) | Not enough data | 
| **Service Management** | 8.8 (755 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (708 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (175 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (157 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (161 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (155 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (153 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (158 reviews) | Not enough data | 
| **Decision Making** | 7.0 (154 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to NinjaOne (15):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to SolarWinds Service Desk (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 44.1% | 7.9% | 
| **Mid-Market** | 48.4% | 68.3% | 
| **Enterprise** | 7.5% | 23.7% | 

### By Industry

#### NinjaOne

- **Information Technology and Services:** 27.2%
- **Computer & Network Security:** 13.6%
- **Hospital & Health Care:** 3.9%
- **Manufacturing:** 3.4%
- **Computer Software:** 2.8%
- **Construction:** 2.5%
- **Retail:** 2.2%
- **Financial Services:** 2.2%
- **Consulting:** 1.8%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.5%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.6%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1204 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4015 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (560 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (252 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1435 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1091 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1885 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1204 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (964 reviews)

---
## Top Discussions

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk)