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At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Mid-Market (68.5% of reviews)
Entry-Level Pricing
No pricing available
$39.00 Per Month
NinjaOne
Star Rating
(3,213)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Service Desk excels in its Help Desk functionality, achieving a score of 9.3, while NinjaOne's Help Desk feature scores lower at 8.3. Reviewers mention that SolarWinds provides a more comprehensive ticketing system that enhances user experience.
- Reviewers mention that NinjaOne shines in Remote Monitoring, scoring 9.3 compared to SolarWinds' 9.4. Users on G2 appreciate NinjaOne's timely alerts and constant monitoring capabilities, which they find crucial for proactive IT management.
- Users say that SolarWinds Service Desk has a superior Incident Management system, with a score of 9.2, while NinjaOne's is rated at 8.1. Reviewers highlight SolarWinds' effective ticket prioritization and automation features as key strengths.
- G2 users report that NinjaOne offers better Patch Management with a score of 9.1, compared to SolarWinds' 9.0. Users mention that NinjaOne's automated patch deployment is particularly beneficial for maintaining system security.
- Reviewers mention that SolarWinds provides a more robust Asset Management feature, scoring 8.6, while NinjaOne scores 8.8. Users appreciate SolarWinds' detailed asset tracking and reporting capabilities, which help in maintaining compliance.
- Users report that NinjaOne's Automation features are highly rated at 8.9, compared to SolarWinds' 8.1. Reviewers highlight NinjaOne's ability to streamline repetitive tasks, making it a favorite for efficiency-focused teams.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableSolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
NinjaOne
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
9.1
3,040
8.6
691
Ease of Use
9.1
3,074
9.0
692
Ease of Setup
9.2
2,873
8.6
567
Ease of Admin
9.2
2,749
8.9
580
Quality of Support
9.2
2,919
8.9
665
Has the product been a good partner in doing business?
9.5
2,685
9.0
560
Product Direction (% positive)
9.7
3,024
9.0
675
Features by Category
Administration
8.2
654
8.7
106
|
Verified
8.7
672
8.5
110
|
Verified
8.2
674
8.4
120
|
Verified
Service Desk
8.0
665
9.3
127
|
Verified
7.8
654
9.2
126
|
Verified
7.7
632
8.7
120
|
Verified
Management
8.3
617
8.2
67
|
Verified
9.0
624
8.8
66
|
Verified
8.7
602
8.5
65
|
Verified
8.8
598
8.1
57
|
Verified
8.4
581
7.5
48
|
Verified
Functionality
7.5
604
9.1
71
|
Verified
8.5
612
8.2
55
|
Verified
8.8
632
8.7
62
|
Verified
8.9
631
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
6.9
175
Not enough data
6.8
173
Not enough data
6.9
171
Not enough data
6.7
172
Not enough data
6.7
171
Not enough data
6.7
169
Not enough data
6.8
168
Not enough data
Compatibility
8.8
311
Not enough data
8.0
287
Not enough data
8.3
288
Not enough data
8.2
277
Not enough data
Management
Feature Not Available
Not enough data
8.2
288
Not enough data
8.6
291
Not enough data
8.8
305
Not enough data
9.1
305
Not enough data
Compliance
8.7
284
Not enough data
8.4
277
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
339
Not enough data
8.9
354
Not enough data
8.5
343
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
348
Not enough data
8.6
338
Not enough data
8.3
329
Not enough data
Management
8.2
328
Not enough data
8.8
330
Not enough data
8.7
331
Not enough data
Agentic AI - Online Backup
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1953
|
Verified
Not enough data
8.5
467
Not enough data
8.1
447
Not enough data
Monitoring and Management
9.3
1940
|
Verified
Not enough data
8.4
1833
Not enough data
8.6
1888
|
Verified
Not enough data
8.9
1936
|
Verified
Not enough data
8.2
451
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
441
Not enough data
Service Management
9.1
1860
|
Verified
Not enough data
8.0
435
Not enough data
7.2
426
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
468
Not enough data
7.0
466
Not enough data
7.1
460
Not enough data
6.9
455
Not enough data
6.8
456
Not enough data
6.9
452
Not enough data
7.0
449
Not enough data
Scope
8.7
411
Not enough data
8.8
420
Not enough data
Security
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Not enough data
Management
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Not enough data
Functionality
8.8
653
Not enough data
8.9
670
Not enough data
8.0
615
Not enough data
8.7
610
Not enough data
Monitoring - Network Monitoring
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Not enough data
Management
8.2
572
Not enough data
8.2
581
Not enough data
7.6
538
Not enough data
Analytics - Network Monitoring
7.0
241
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Not enough data
Network Performance - Network Monitoring
6.9
242
Not enough data
7.3
241
Not enough data
AI Automation - Network Monitoring
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Not enough data
Agentic AI - Network Monitoring
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Not enough data
Monitoring
9.2
552
|
Verified
8.4
77
|
Verified
9.2
550
|
Verified
8.5
86
|
Verified
8.5
504
|
Verified
8.8
91
|
Verified
7.1
197
4.3
10
Management Tools
8.2
492
9.0
97
|
Verified
8.6
507
|
Verified
8.7
98
|
Verified
8.5
488
|
Verified
8.4
84
|
Verified
Generative AI
Feature Not Available
5.9
25
Feature Not Available
6.4
25
Agentic AI - Incident Management
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Not enough data
Asset Inventory
8.9
1126
8.5
63
8.8
1117
8.3
62
7.7
1024
8.1
50
Feature Not Available
8.0
50
8.1
1051
8.0
60
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - IT Asset Management
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Not enough data
Management
9.1
1081
8.6
65
8.7
1029
Feature Not Available
8.0
996
Feature Not Available
8.1
1021
8.2
55
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
1554
Not enough data
8.7
1513
Not enough data
7.8
1416
Not enough data
9.1
1551
Not enough data
8.9
1477
Not enough data
8.8
1511
Not enough data
Maintenance
9.1
1541
Not enough data
7.7
1331
Not enough data
Communication
7.9
1378
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1304
Not enough data
Security
8.3
1345
Not enough data
8.4
1374
Not enough data
Device Support
7.6
1340
Not enough data
8.4
1409
Not enough data
8.4
1396
Not enough data
Performance
8.2
1464
Not enough data
Functionality
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Not enough data
Performance
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Not enough data
Agentic AI - PC Backup
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Not enough data
Generative AI
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Not enough data
Operations - IT Documentation
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Not enough data
Generative AI - Autonomous Endpoint Management
7.2
64
Not enough data
7.2
65
Not enough data
7.2
64
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.6
75
Not enough data
8.1
72
Not enough data
7.8
68
Not enough data
8.8
75
Not enough data
Incident Management
Not enough data
8.6
428
Not enough data
8.6
424
Not enough data
8.8
458
Not enough data
8.3
412
Not enough data
8.5
396
Reporting
Not enough data
8.4
445
Not enough data
8.2
356
Not enough data
8.1
330
Access & Usability
Not enough data
7.2
359
Not enough data
8.5
400
Not enough data
8.3
340
Not enough data
8.5
277
Agentic AI - Service Desk
Not enough data
4.6
13
Not enough data
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.5
431
Not enough data
Operating System
9.1
476
Not enough data
8.0
468
Not enough data
8.2
455
Not enough data
Management
8.5
460
Not enough data
8.2
438
Not enough data
8.2
436
Not enough data
8.1
437
Not enough data
8.3
438
Not enough data
Security
8.5
445
Not enough data
8.5
442
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
704
Not enough data
Platform
7.8
691
Not enough data
9.0
715
Not enough data
8.2
675
Not enough data
8.4
708
Not enough data
8.2
691
Not enough data
Security
8.6
706
Not enough data
9.1
720
Not enough data
7.6
665
Not enough data
8.6
689
Not enough data
8.1
669
Not enough data
Agentic AI - Enterprise IT Management
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Not enough data
Categories
Categories
Shared Categories
NinjaOne and SolarWinds Service Desk are categorized as IT Asset Management, Incident Management, and IT Service Management (ITSM) Tools
Unique Categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, Network Monitoring, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
SolarWinds Service Desk is categorized as Service Desk and Software Asset Management Tools
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.2%
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
Alternatives
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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