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Compare NinjaOne and SolarWinds DameWare Remote Support 
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At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NinjaOne
Star Rating
(3,213)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a significantly higher score compared to SolarWinds DameWare Remote Support. Users appreciate NinjaOne's versatility, noting its ability to handle various tasks from device management to application management seamlessly.
- According to verified reviews, NinjaOne has a much larger user base, with over 3,000 reviews compared to DameWare's 68. This extensive feedback provides a more reliable insight into user experiences, highlighting NinjaOne's consistent performance and reliability.
- Users say that NinjaOne's ease of use is a standout feature, with many praising its intuitive interface and quick deployment. In contrast, while DameWare is noted for its fast issue resolution, some users mention that it can be less user-friendly, particularly for new users.
- Reviewers mention that NinjaOne's continuous updates and feature enhancements, such as AI-driven patch management, keep the software relevant and effective. Meanwhile, DameWare users appreciate its lightweight nature and versatility, but some feel it lacks the same level of innovation in recent updates.
- According to recent user feedback, NinjaOne's remote screen sharing quality is highly rated, contributing to its effectiveness in remote support scenarios. DameWare also offers solid remote access capabilities, but users have noted that its multi-session handling could be improved compared to NinjaOne's performance.
- G2 reviewers highlight that NinjaOne provides exceptional support quality, with many users feeling well-supported throughout their experience. In contrast, while DameWare's support is generally good, some users have expressed a desire for more responsive assistance, particularly during critical issues.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableSolarWinds DameWare Remote Support
No pricing availableFree Trial
NinjaOne
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
9.1
3,040
9.1
60
Ease of Use
9.1
3,074
9.0
60
Ease of Setup
9.2
2,873
8.8
41
Ease of Admin
9.2
2,749
9.0
40
Quality of Support
9.2
2,919
8.2
48
Has the product been a good partner in doing business?
9.5
2,685
8.7
38
Product Direction (% positive)
9.7
3,024
7.1
57
Features by Category
Administration
8.2
654
Not enough data
8.7
672
Not enough data
8.2
674
Not enough data
Service Desk
8.0
665
Not enough data
7.8
654
Not enough data
7.7
632
Not enough data
Management
8.3
617
Not enough data
9.0
624
Not enough data
8.7
602
Not enough data
8.8
598
Not enough data
8.4
581
Not enough data
Functionality
7.5
604
Not enough data
8.5
612
Not enough data
8.8
632
Not enough data
8.9
631
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
6.9
175
Not enough data
6.8
173
Not enough data
6.9
171
Not enough data
6.7
172
Not enough data
6.7
171
Not enough data
6.7
169
Not enough data
6.8
168
Not enough data
Compatibility
8.8
311
Not enough data
8.0
287
Not enough data
8.3
288
Not enough data
8.2
277
Not enough data
Management
Feature Not Available
Not enough data
8.2
288
Not enough data
8.6
291
Not enough data
8.8
305
Not enough data
9.1
305
Not enough data
Compliance
8.7
284
Not enough data
8.4
277
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
339
Not enough data
8.9
354
Not enough data
8.5
343
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
348
Not enough data
8.6
338
Not enough data
8.3
329
Not enough data
Management
8.2
328
Not enough data
8.8
330
Not enough data
8.7
331
Not enough data
Agentic AI - Online Backup
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1953
|
Verified
Not enough data
8.5
467
Not enough data
8.1
447
Not enough data
Monitoring and Management
9.3
1940
|
Verified
Not enough data
8.4
1833
Not enough data
8.6
1888
|
Verified
Not enough data
8.9
1936
|
Verified
Not enough data
8.2
451
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
441
Not enough data
Service Management
9.1
1860
|
Verified
Not enough data
8.0
435
Not enough data
7.2
426
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
468
Not enough data
7.0
466
Not enough data
7.1
460
Not enough data
6.9
455
Not enough data
6.8
456
Not enough data
6.9
452
Not enough data
7.0
449
Not enough data
Scope
8.7
411
Not enough data
8.8
420
Not enough data
Security
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Not enough data
Management
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Not enough data
Functionality
8.8
653
Not enough data
8.9
670
Not enough data
8.0
615
Not enough data
8.7
610
Not enough data
Monitoring - Network Monitoring
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Not enough data
Management
8.2
572
Not enough data
8.2
581
Not enough data
7.6
538
Not enough data
Analytics - Network Monitoring
7.0
241
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Not enough data
Network Performance - Network Monitoring
6.9
242
Not enough data
7.3
241
Not enough data
AI Automation - Network Monitoring
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Not enough data
Agentic AI - Network Monitoring
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Not enough data
Monitoring
9.2
552
|
Verified
Not enough data
9.2
550
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
197
Not enough data
Management Tools
8.2
492
Not enough data
8.6
507
|
Verified
Not enough data
8.5
488
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Not enough data
Asset Inventory
8.9
1126
Not enough data
8.8
1117
Not enough data
7.7
1024
Not enough data
Feature Not Available
Not enough data
8.1
1051
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Not enough data
Management
9.1
1081
Not enough data
8.7
1029
Not enough data
8.0
996
Not enough data
8.1
1021
Not enough data
Administration
9.2
1554
8.3
5
8.7
1513
Not enough data
7.8
1416
Not enough data
9.1
1551
8.0
5
8.9
1477
7.3
5
8.8
1511
7.3
5
Maintenance
9.1
1541
Not enough data
7.7
1331
Not enough data
Communication
7.9
1378
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1304
Not enough data
Security
8.3
1345
Not enough data
8.4
1374
Not enough data
Device Support
7.6
1340
Not enough data
8.4
1409
Not enough data
8.4
1396
Not enough data
Performance
8.2
1464
Not enough data
Functionality
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Not enough data
Performance
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Not enough data
Agentic AI - PC Backup
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Not enough data
Generative AI
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Not enough data
Operations - IT Documentation
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Not enough data
Generative AI - Autonomous Endpoint Management
7.2
64
Not enough data
7.2
65
Not enough data
7.2
64
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.6
75
Not enough data
8.1
72
Not enough data
7.8
68
Not enough data
8.8
75
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.5
431
Not enough data
Operating System
9.1
476
Not enough data
8.0
468
Not enough data
8.2
455
Not enough data
Management
8.5
460
Not enough data
8.2
438
Not enough data
8.2
436
Not enough data
8.1
437
Not enough data
8.3
438
Not enough data
Security
8.5
445
Not enough data
8.5
442
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
704
Not enough data
Platform
7.8
691
Not enough data
9.0
715
Not enough data
8.2
675
Not enough data
8.4
708
Not enough data
8.2
691
Not enough data
Security
8.6
706
Not enough data
9.1
720
Not enough data
7.6
665
Not enough data
8.6
689
Not enough data
8.1
669
Not enough data
Agentic AI - Enterprise IT Management
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Not enough data
Administration
Not enough data
9.1
15
Not enough data
8.7
13
Not enough data
8.6
14
Not enough data
7.1
7
Not enough data
Feature Not Available
Not enough data
9.4
17
Not enough data
Feature Not Available
Platform
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
18
Security
Not enough data
7.2
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
NinjaOne and SolarWinds DameWare Remote Support are categorized as Remote Support
Unique Categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
SolarWinds DameWare Remote Support is categorized as Remote Desktop
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.2%
Information Technology and Services
13.2%
Education Management
7.4%
Government Administration
5.9%
Oil & Energy
4.4%
Financial Services
4.4%
Other
64.7%
Alternatives
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
SolarWinds DameWare Remote Support has no discussions with answers
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