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Compare NinjaOne and Serviceaide ChangeGear 
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At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NinjaOne
Star Rating
(3,210)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneServiceaide ChangeGear
Star Rating
(105)3.9 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Serviceaide ChangeGearSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a significantly higher score compared to Serviceaide ChangeGear. Users appreciate its versatility, noting that it effectively manages devices, applications, and monitoring tasks, making it a comprehensive solution for IT needs.
- According to verified reviews, NinjaOne's ease of use and setup are standout features, with users highlighting its intuitive interface and quick deployment. In contrast, some users of Serviceaide ChangeGear mention challenges with configuration, indicating that it may require more time to tailor to specific workflows.
- Reviewers mention that NinjaOne's support quality is consistently praised, with many users noting the responsiveness and helpfulness of the support team. On the other hand, while Serviceaide ChangeGear has received positive feedback regarding its support, it does not match the high praise that NinjaOne garners in this area.
- Users say that Serviceaide ChangeGear shines in its customizability for managing IT tickets and change requests, allowing teams to adapt the tool to their specific needs. This flexibility is particularly beneficial for organizations with unique processes, although it may come with a steeper learning curve.
- Reviewers highlight NinjaOne's continuous updates and feature enhancements, such as AI-driven patch management, which streamline operations and improve efficiency. In contrast, Serviceaide ChangeGear's recent user feedback suggests that while it has robust change management capabilities, it may not be as frequently updated with new features.
- According to recent user feedback, both products perform well in incident management, but NinjaOne's ticketing system is noted to be less effective than Serviceaide ChangeGear's. Users of Serviceaide ChangeGear appreciate its strong ticket assignment features, which help in organizing and prioritizing tasks effectively.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableServiceaide ChangeGear
No pricing availableFree Trial
NinjaOne
Free Trial is available
Serviceaide ChangeGear
Free Trial is available
Ratings
Meets Requirements
9.1
3,034
8.5
95
Ease of Use
9.1
3,068
8.1
95
Ease of Setup
9.2
2,867
7.4
71
Ease of Admin
9.2
2,747
7.6
64
Quality of Support
9.2
2,911
8.3
88
Has the product been a good partner in doing business?
9.5
2,684
8.4
63
Product Direction (% positive)
9.7
3,018
8.5
91
Features by Category
Administration
8.2
652
8.9
28
|
Verified
8.7
670
8.4
24
|
Verified
8.2
672
8.6
26
|
Verified
Service Desk
8.0
663
8.6
23
|
Verified
7.8
652
8.8
24
|
Verified
7.7
630
8.7
21
|
Verified
Management
8.3
615
8.6
19
|
Verified
9.0
622
8.2
19
|
Verified
8.7
600
8.3
17
|
Verified
8.8
596
8.0
17
|
Verified
8.4
579
8.3
17
Functionality
7.5
602
9.3
19
|
Verified
8.5
610
8.2
10
8.8
630
7.7
13
|
Verified
8.9
629
8.0
15
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
6.9
174
Not enough data
6.7
172
Not enough data
6.9
170
Not enough data
6.7
171
Not enough data
6.7
170
Not enough data
6.7
168
Not enough data
6.8
167
Not enough data
Compatibility
8.8
308
Not enough data
8.1
284
Not enough data
8.3
285
Not enough data
8.2
275
Not enough data
Management
Feature Not Available
Not enough data
8.2
286
Not enough data
8.6
289
Not enough data
8.8
303
Not enough data
9.1
303
Not enough data
Compliance
8.7
282
Not enough data
8.4
275
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
62
Not enough data
7.2
62
Not enough data
7.6
63
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
63
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
336
Not enough data
8.9
352
Not enough data
8.5
340
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
345
Not enough data
8.5
335
Not enough data
8.3
326
Not enough data
Management
8.2
325
Not enough data
8.8
327
Not enough data
8.7
328
Not enough data
Agentic AI - Online Backup
7.5
73
Not enough data
7.3
72
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.2
71
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1947
|
Verified
Not enough data
8.5
464
Not enough data
8.1
443
Not enough data
Monitoring and Management
9.3
1934
|
Verified
Not enough data
8.4
1826
Not enough data
8.6
1880
|
Verified
Not enough data
8.9
1930
|
Verified
Not enough data
8.2
448
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
438
Not enough data
Service Management
9.1
1854
|
Verified
Not enough data
8.0
433
Not enough data
7.2
424
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
464
Not enough data
7.0
461
Not enough data
7.1
455
Not enough data
6.8
450
Not enough data
6.8
451
Not enough data
6.9
447
Not enough data
6.9
444
Not enough data
Scope
8.7
411
Not enough data
8.8
420
Not enough data
Security
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Not enough data
Management
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Not enough data
Functionality
8.8
652
Not enough data
8.9
668
Not enough data
8.0
614
Not enough data
8.7
610
Not enough data
Monitoring - Network Monitoring
7.5
250
Not enough data
7.7
252
Not enough data
8.3
253
Not enough data
Management
8.2
570
Not enough data
8.2
579
Not enough data
7.6
537
Not enough data
Analytics - Network Monitoring
7.0
241
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
7.7
244
Not enough data
7.2
240
Not enough data
7.0
241
Not enough data
Network Performance - Network Monitoring
6.9
242
Not enough data
7.3
242
Not enough data
AI Automation - Network Monitoring
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Not enough data
Agentic AI - Network Monitoring
6.5
125
Not enough data
6.5
124
Not enough data
6.5
126
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Not enough data
Monitoring
9.2
549
|
Verified
7.3
13
|
Verified
9.2
547
|
Verified
7.8
20
|
Verified
8.5
501
|
Verified
8.5
23
|
Verified
7.1
196
Not enough data
Management Tools
8.2
489
9.1
22
|
Verified
8.6
504
|
Verified
8.9
22
|
Verified
8.5
485
|
Verified
7.9
19
|
Verified
Generative AI
Feature Not Available
6.4
6
Feature Not Available
6.4
6
Agentic AI - Incident Management
7.5
94
Not enough data
7.4
94
Not enough data
7.6
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
Not enough data
Asset Inventory
8.9
1122
Not enough data
8.8
1113
Not enough data
7.7
1020
Not enough data
Feature Not Available
Not enough data
8.1
1047
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.3
226
Not enough data
7.2
223
Not enough data
7.4
221
Not enough data
7.1
218
Not enough data
7.1
217
Not enough data
7.0
219
Not enough data
7.0
217
Not enough data
Management
9.1
1077
Not enough data
8.7
1025
Not enough data
8.1
992
Not enough data
8.1
1017
Not enough data
Administration
9.2
1548
Not enough data
8.7
1507
Not enough data
7.8
1411
Not enough data
9.1
1544
Not enough data
8.9
1471
Not enough data
8.8
1505
Not enough data
Maintenance
9.1
1535
Not enough data
7.7
1326
Not enough data
Communication
7.9
1372
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1299
Not enough data
Security
8.3
1340
Not enough data
8.4
1369
Not enough data
Device Support
7.6
1335
Not enough data
8.4
1404
Not enough data
8.4
1392
Not enough data
Performance
8.2
1460
Not enough data
Functionality
8.8
318
Not enough data
7.9
291
Not enough data
8.1
295
Not enough data
8.6
307
Not enough data
Performance
8.8
313
Not enough data
8.5
300
Not enough data
Feature Not Available
Not enough data
8.6
304
Not enough data
Agentic AI - PC Backup
7.2
88
Not enough data
7.1
88
Not enough data
7.0
87
Not enough data
7.1
87
Not enough data
Generative AI
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
8.3
222
Not enough data
8.3
221
Not enough data
8.7
222
Not enough data
Operations - IT Documentation
8.3
219
Not enough data
8.7
220
Not enough data
8.3
222
Not enough data
Generative AI - Autonomous Endpoint Management
7.1
63
Not enough data
7.2
64
Not enough data
7.2
63
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.5
74
Not enough data
8.1
71
Not enough data
7.8
67
Not enough data
8.8
74
Not enough data
Incident Management
Not enough data
8.5
49
Not enough data
8.3
51
Not enough data
8.2
58
Not enough data
7.4
49
Not enough data
7.4
39
Reporting
Not enough data
7.8
53
Not enough data
6.9
42
Not enough data
6.9
38
Access & Usability
Not enough data
6.7
22
Not enough data
8.2
48
Not enough data
8.2
50
Not enough data
8.1
30
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.5
427
Not enough data
Operating System
9.1
473
Not enough data
8.0
465
Not enough data
8.2
451
Not enough data
Management
8.5
456
Not enough data
8.2
434
Not enough data
8.2
432
Not enough data
8.1
433
Not enough data
8.2
434
Not enough data
Security
8.5
441
Not enough data
8.5
438
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
702
Not enough data
Platform
7.8
690
Not enough data
9.0
713
Not enough data
8.2
674
Not enough data
8.4
706
Not enough data
8.2
690
Not enough data
Security
8.6
705
Not enough data
9.1
718
Not enough data
7.6
663
Not enough data
8.6
688
Not enough data
8.1
668
Not enough data
Agentic AI - Enterprise IT Management
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Not enough data
Categories
Categories
Shared Categories
NinjaOne and Serviceaide ChangeGear are categorized as Incident Management and IT Service Management (ITSM) Tools
Unique Categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Serviceaide ChangeGear is categorized as Service Desk
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceaide ChangeGear
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.8%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Information Technology and Services
13.5%
Hospital & Health Care
13.5%
Financial Services
7.7%
Utilities
6.7%
Telecommunications
4.8%
Other
53.8%
Alternatives
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Serviceaide ChangeGear has no discussions with answers
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