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At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Mid-Market (43.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 5 Users Per Month
NinjaOne
Star Rating
(3,207)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOnePagerDuty
Star Rating
(914)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a significantly higher G2 Score compared to PagerDuty. Users appreciate its versatility, noting that it effectively handles various tasks from device management to application monitoring, making it a reliable choice for IT teams.
- According to verified reviews, PagerDuty shines in its alerting capabilities, with users highlighting its ability to deliver critical alerts quickly through multiple channels like mobile app, SMS, and email. This feature is crucial for minimizing downtime and ensuring that the right team members are notified promptly during incidents.
- Users say that NinjaOne's ease of use and deployment is a standout feature, with many praising its intuitive interface and reliable performance. Reviewers have noted that the remote screen sharing quality is particularly good, enhancing the overall user experience.
- Reviewers mention that while PagerDuty offers robust incident management features, some users have faced challenges with configuration and setup. However, they appreciate the on-call scheduling and escalation policies that help streamline incident response and reduce mean time to recovery (MTTR).
- G2 reviewers highlight that NinjaOne benefits from continuous updates, which have introduced new features and improved existing ones, such as AI analysis for patch management. This commitment to innovation keeps the software relevant and effective for users.
- According to recent user feedback, PagerDuty's strong focus on incident alerts and organization is a key advantage, with users noting that it helps keep teams organized and responsive. However, NinjaOne's broader functionality and user-friendly design make it a compelling option for those seeking an all-in-one IT management solution.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availablePagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Free Trial
NinjaOne
Free Trial is available
PagerDuty
Free Trial is available
Ratings
Meets Requirements
9.1
3,034
9.1
786
Ease of Use
9.1
3,068
8.6
793
Ease of Setup
9.2
2,867
8.3
419
Ease of Admin
9.2
2,747
8.5
408
Quality of Support
9.2
2,911
8.9
597
Has the product been a good partner in doing business?
9.5
2,684
8.9
346
Product Direction (% positive)
9.7
3,018
8.4
783
Features by Category
Automation
Not enough data
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
652
Not enough data
8.7
670
Not enough data
8.2
672
Not enough data
Service Desk
8.0
663
Not enough data
7.8
652
Not enough data
7.7
630
Not enough data
Management
8.3
615
Not enough data
9.0
622
Not enough data
8.7
600
Not enough data
8.8
596
Not enough data
8.4
579
Not enough data
Functionality
7.5
602
Not enough data
8.5
610
Not enough data
8.8
630
Not enough data
8.9
629
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
6.9
174
Not enough data
6.7
172
Not enough data
6.9
170
Not enough data
6.7
171
Not enough data
6.7
170
Not enough data
6.7
168
Not enough data
6.8
167
Not enough data
Compatibility
8.8
308
Not enough data
8.1
284
Not enough data
8.3
285
Not enough data
8.2
275
Not enough data
Management
Feature Not Available
Not enough data
8.2
286
Not enough data
8.6
289
Not enough data
8.8
303
Not enough data
9.1
303
Not enough data
Compliance
8.7
282
Not enough data
8.4
275
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
62
Not enough data
7.2
62
Not enough data
7.6
63
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
63
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
336
Not enough data
8.9
352
Not enough data
8.5
340
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
345
Not enough data
8.5
335
Not enough data
8.3
326
Not enough data
Management
8.2
325
Not enough data
8.8
327
Not enough data
8.7
328
Not enough data
Agentic AI - Online Backup
7.5
73
Not enough data
7.3
72
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.2
71
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1947
|
Verified
Not enough data
8.5
464
Not enough data
8.1
443
Not enough data
Monitoring and Management
9.3
1934
|
Verified
Not enough data
8.4
1826
Not enough data
8.6
1880
|
Verified
Not enough data
8.9
1930
|
Verified
Not enough data
8.2
448
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
438
Not enough data
Service Management
9.1
1854
|
Verified
Not enough data
8.0
433
Not enough data
7.2
424
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
464
Not enough data
7.0
461
Not enough data
7.1
455
Not enough data
6.8
450
Not enough data
6.8
451
Not enough data
6.9
447
Not enough data
6.9
444
Not enough data
Scope
8.7
411
Not enough data
8.8
420
Not enough data
Security
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Not enough data
Management
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Not enough data
Functionality
8.8
652
Not enough data
8.9
668
Not enough data
8.0
614
Not enough data
8.7
610
Not enough data
Monitoring - Network Monitoring
7.5
250
Not enough data
7.7
252
Not enough data
8.3
253
Not enough data
Management
8.2
570
Not enough data
8.2
579
Not enough data
7.6
537
Not enough data
Analytics - Network Monitoring
7.0
241
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
7.7
244
Not enough data
7.2
240
Not enough data
7.0
241
Not enough data
Network Performance - Network Monitoring
6.9
242
Not enough data
7.3
242
Not enough data
AI Automation - Network Monitoring
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Not enough data
Agentic AI - Network Monitoring
6.5
125
Not enough data
6.5
124
Not enough data
6.5
126
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Not enough data
Monitoring
9.2
549
|
Verified
9.2
149
|
Verified
9.2
547
|
Verified
9.5
165
|
Verified
8.5
501
|
Verified
9.2
157
|
Verified
7.1
196
7.8
15
Management Tools
8.2
489
9.2
153
|
Verified
8.6
504
|
Verified
9.1
182
8.5
485
|
Verified
9.0
171
|
Verified
Generative AI
Feature Not Available
8.0
42
Feature Not Available
8.1
42
Agentic AI - Incident Management
7.5
94
7.6
9
7.4
94
7.8
9
7.6
93
8.3
9
7.2
93
8.3
9
7.2
93
8.5
9
7.3
92
8.7
9
7.5
91
8.3
9
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.9
1122
Not enough data
8.8
1113
Not enough data
7.7
1020
Not enough data
Feature Not Available
Not enough data
8.1
1047
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.3
226
Not enough data
7.2
223
Not enough data
7.4
221
Not enough data
7.1
218
Not enough data
7.1
217
Not enough data
7.0
219
Not enough data
7.0
217
Not enough data
Management
9.1
1077
Not enough data
8.7
1025
Not enough data
8.1
992
Not enough data
8.1
1017
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
1548
Not enough data
8.7
1507
Not enough data
7.8
1411
Not enough data
9.1
1544
Not enough data
8.9
1471
Not enough data
8.8
1505
Not enough data
Maintenance
9.1
1535
Not enough data
7.7
1326
Not enough data
Communication
7.9
1372
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1299
Not enough data
Security
8.3
1340
Not enough data
8.4
1369
Not enough data
Device Support
7.6
1335
Not enough data
8.4
1404
Not enough data
8.4
1392
Not enough data
Performance
8.2
1460
Not enough data
Functionality
8.8
318
Not enough data
7.9
291
Not enough data
8.1
295
Not enough data
8.6
307
Not enough data
Performance
8.8
313
Not enough data
8.5
300
Not enough data
Feature Not Available
Not enough data
8.6
304
Not enough data
Agentic AI - PC Backup
7.2
88
Not enough data
7.1
88
Not enough data
7.0
87
Not enough data
7.1
87
Not enough data
Generative AI
Feature Not Available
Not enough data
Generative AI
Not enough data
8.5
28
Agentic AI - IT Alerting
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Automation Support - Runbook Automation
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.3
222
Not enough data
8.3
221
Not enough data
8.7
222
Not enough data
Operations - IT Documentation
8.3
219
Not enough data
8.7
220
Not enough data
8.3
222
Not enough data
Generative AI - Autonomous Endpoint Management
7.1
63
Not enough data
7.2
64
Not enough data
7.2
63
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.5
74
Not enough data
8.1
71
Not enough data
7.8
67
Not enough data
8.8
74
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.5
427
Not enough data
Operating System
9.1
473
Not enough data
8.0
465
Not enough data
8.2
451
Not enough data
Management
8.5
456
Not enough data
8.2
434
Not enough data
8.2
432
Not enough data
8.1
433
Not enough data
8.2
434
Not enough data
Security
8.5
441
Not enough data
8.5
438
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
702
Not enough data
Platform
7.8
690
Not enough data
9.0
713
Not enough data
8.2
674
Not enough data
8.4
706
Not enough data
8.2
690
Not enough data
Security
8.6
705
Not enough data
9.1
718
Not enough data
7.6
663
Not enough data
8.6
688
Not enough data
8.1
668
Not enough data
Agentic AI - Enterprise IT Management
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Not enough data
Categories
Categories
Shared Categories
NinjaOne and PagerDuty are categorized as Incident Management
Unique Categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, IT Alerting, Workload Automation, and Runbook Automation
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.8%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Information Technology and Services
22.7%
Computer Software
21.5%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.1%
Alternatives
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
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