# ConnectWise Automate vs NinjaOne Comparison --- ## AI Generated Summary - **G2 reviewers report** that NinjaOne excels in user experience, with many praising its **modern UI** and **ease of integration**. Users find it easy to learn and implement, making it a go-to choice for those looking for a straightforward solution. - **According to verified reviews** , ConnectWise Automate offers a powerful scripting engine that allows for deep automation across endpoints. However, some users mention that the **GUI can be slow to load** , which may hinder the overall user experience. - **Users say** that NinjaOne's customer support is a standout feature, with many highlighting the **quick response times** and helpfulness of the support team. This level of service contributes to a more satisfying overall experience compared to ConnectWise Automate. - **Reviewers mention** that ConnectWise Automate provides robust monitoring and alerting capabilities, which can catch issues before clients notice them. However, the product's overall satisfaction ratings are lower than NinjaOne's, indicating room for improvement in user satisfaction. - **G2 reviewers highlight** NinjaOne's automated patching for multiple platforms as a key feature that enhances endpoint management. This functionality is often cited as a reason for its high ratings in usability and effectiveness. - **According to recent user feedback** , while ConnectWise Automate is noted for its ability to chat with remote users without needing a desktop connection, it still faces challenges in terms of overall ease of setup and administration compared to NinjaOne, which is praised for its intuitive onboarding process. --- ## Frequently Asked Questions ### What is the difference between ConnectWise Automate vs NinjaOne? NinjaOne stands out for its higher user satisfaction, ease of setup, and support quality compared to ConnectWise Automate. | | [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.1/5 (140 reviews) | 4.7/5 (5024 reviews) | | Largest Segment | Mid-Market | Small-Business | | Ease of Setup score | 6.6 | 9.1 | | Quality of Support score | 7.6 | 9.1 | | Top Reviewer-Cited Strength | Automation | Ease of Use | ### How do the pricing models of ConnectWise Automate and NinjaOne compare? NinjaOne is considered the stronger value by reviewers, reflected in its higher satisfaction with pricing and cost-related dimensions. - **ConnectWise Automate:** In recent reviews, some mention the product is worth the price for its automation capabilities, but others note concerns about ongoing development and support value. - **NinjaOne:** Reviewers consistently highlight its competitive pricing and strong value, especially for small businesses and non-profits. - **Switching reasons:** Recent reviewers cite moving to NinjaOne for better value, ease of use, and improved support experiences. ### What are the best alternatives to ConnectWise Automate and NinjaOne? The top 3 alternatives to ConnectWise Automate and NinjaOne are Atera, TeamViewer, and Datto RMM. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) | 4.1/5 (140 reviews) | Mid-Market | — | Automation | | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5024 reviews) | Small-Business | Competitive pricing, strong value for small businesses | Ease of Use | | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1247 reviews) | Small-Business | Reviewers highlight affordable pricing and all-in-one functionality | All-in-one RMM and PSA platform | | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4154 reviews) | Small-Business | Praised for flexible licensing and remote access value | Remote Access | | [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) | 4.5/5 (795 reviews) | Small-Business | Noted for cost-effectiveness and MSP-focused pricing | Patch Management | ### Which Remote Monitoring & Management (RMM) features should I prioritize when comparing ConnectWise Automate and NinjaOne? Buyers should prioritize Ease of Use, Automation, Remote Access, Patch Management, and Integrations when comparing ConnectWise Automate and NinjaOne. - **Ease of Use:** ConnectWise Automate scores 7.4; NinjaOne scores 9.1. 1,373+ G2 reviews mention NinjaOne's ease of use. - **Automation:** ConnectWise Automate is cited for automation in recent reviews; NinjaOne has 909+ reviews mentioning automation. - **Remote Access:** ConnectWise Automate is cited for remote control; NinjaOne has 867+ reviews mentioning remote access. - **Patch Management:** ConnectWise Automate is praised for patching flexibility; NinjaOne has 658+ reviews mentioning patch management. - **Integrations:** ConnectWise Automate integrates with ScreenConnect and ConnectWise PSA; NinjaOne has 529+ reviews mentioning integrations. ### What are the pros and cons of ConnectWise Automate vs NinjaOne? ConnectWise Automate's headline strength is deep automation, while NinjaOne's is ease of use and rapid deployment. - **ConnectWise Automate strengths:** Automation (2 all-time mentions), asset management, customizable scripting, and robust monitoring. - **ConnectWise Automate trade-offs:** Steep learning curve, dated interface, complex setup, and slower support response in some cases. - **NinjaOne strengths:** Ease of use (1,373+ all-time mentions), automation (909+), remote access (867+), patch management (658+), integrations (529+), and strong customer support (733+). - **NinjaOne trade-offs:** Some reviewers note missing or limited advanced features (792+ all-time mentions), and desire for more customization in reporting and integrations. ### Is ConnectWise Automate or NinjaOne better for small businesses? NinjaOne is the better fit for small businesses, with the largest reviewer segment and strong small-business sentiment. - **ConnectWise Automate:** Largest segment is Mid-Market; reviewers note its power but also a steep learning curve and complex setup, which can be challenging for smaller teams. - **NinjaOne:** Largest segment is Small-Business; reviewers consistently highlight its ease of use, fast setup, and strong value for small organizations. ### Which Remote Monitoring & Management (RMM) platform has better integrations? NinjaOne is favored by reviewers for integrations, with a significantly higher volume of integration mentions. - **ConnectWise Automate:** Integrates with ScreenConnect and ConnectWise PSA, with ScreenConnect mentioned in 6 reviews. - **NinjaOne:** 529+ G2 reviews mention integrations, with frequent references to Bitdefender and Microsoft Intune. ### How do ConnectWise Automate and NinjaOne compare on customer support? NinjaOne outperforms ConnectWise Automate on Quality of Support by a material margin of 1.5 points (9.1 vs 7.6). - **ConnectWise Automate:** Reviewers describe support as adequate but sometimes slow or difficult to reach, with some noting inconsistent experiences. - **NinjaOne:** Reviewers consistently praise support responsiveness, helpfulness, and ongoing improvements, with 733+ all-time mentions of customer support. ### Which is easier to implement, ConnectWise Automate or NinjaOne? NinjaOne is significantly easier to implement than ConnectWise Automate, with a 2.5-point advantage in Ease of Setup (9.1 vs 6.6). - **ConnectWise Automate:** Reviewers frequently cite a steep learning curve, complex initial setup, and the need for dedicated resources or consultants. - **NinjaOne:** Reviewers highlight quick setup, intuitive onboarding, and minimal training required, with many noting rapid time to value. ### Which product has better Remote Access? NinjaOne is the stronger performer for Remote Access, with higher satisfaction and more reviewer mentions. - **ConnectWise Automate:** Remote access is cited as a core feature in recent reviews, with 1 all-time mention of remote control and a score of 7.4 for Ease of Use. - **NinjaOne:** 867+ G2 reviews mention remote access, with reviewers praising its reliability and speed; NinjaOne scores 9.1 for Ease of Use and 9.1 for Ease of Setup. | | ConnectWise Automate | NinjaOne | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | | **Total Reviews** | 140 | 5,036 | | **Largest Market Segment** | Small-Business (64.9% of reviews) | Mid-Market (46.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### ConnectWise Automate Pros: - Features (3 reviews) - Asset Management (2 reviews) Cons: - Needs Improvement (2 reviews) - UX Improvement (2 reviews) ### NinjaOne Pros: - Ease of Use (1559 reviews) - Features (980 reviews) Cons: - Missing Features (792 reviews) - Limited Features (450 reviews) --- ## Ratings Comparison | Rating | ConnectWise Automate | NinjaOne | |---|---|---| | **Meets Requirements** | 8.5 (110 reviews) | 9.0 (4800 reviews) | | **Ease of Use** | 7.4 (113 reviews) | 9.1 (4847 reviews) | | **Ease of Setup** | 6.6 (74 reviews) | 9.1 (4575 reviews) | | **Ease of Admin** | 7.1 (65 reviews) | 9.1 (3761 reviews) | | **Quality of Support** | 7.6 (105 reviews) | 9.1 (4587 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (66 reviews) | 9.4 (3683 reviews) | | **Product Direction (% positive)** | 6.9 (108 reviews) | 9.7 (4552 reviews) | --- ## Pricing ### ConnectWise Automate #### Entry-Level Pricing No pricing available #### Free Trial No information available ### NinjaOne #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Patch Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | N/A | N/A | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Alerts/Notifications** | Not enough data | Not enough data | | **Patch Prioritization** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Audit Management** | Not enough data | Not enough data | | **Network Wide Management** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | Not enough data | | **Remote Monitoring & Management** | Not enough data | Not enough data | | **Vulnerability Scanning** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Policy Management** | Not enough data | Not enough data | | **Remote Update/Installation** | Not enough data | Not enough data | | **IT Asset Tracking** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Automatic Patch Deployment** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Patch Testing** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Automatic Scans** | Not enough data | Not enough data | | **Active Directory Integration** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Application Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Risk Assessment** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Usage Tracking/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Server Monitoring** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | ### Vulnerability Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | N/A | N/A | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Search/Filter** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Certificate Assessment** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Automated Containment** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Vulnerability Scanning** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Policy Management** | Not enough data | Not enough data | | **Asset Discovery** | Not enough data | Not enough data | | **Penetration Testing** | Not enough data | Not enough data | | **Runtime Container Security** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Security Auditing** | Not enough data | Not enough data | | **Issue Tracking** | Not enough data | Not enough data | | **Threat Intelligence** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | | **Endpoint Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Vulnerability Management** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Vulnerability Assessment** | Not enough data | Not enough data | | **Asset Tagging** | Not enough data | Not enough data | | **Assessment Management** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Vulnerability/Threat Prioritization** | Not enough data | Not enough data | | **Vulnerability Protection** | Not enough data | Not enough data | | **Risk Assessment** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **SQL Injections** | Not enough data | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.0/10 | 943 | #### Administration | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Change Management** | Not enough data | 8.3 (701 reviews) | | **Asset Management** | Not enough data | 8.8 (773 reviews) | | **Reports & Analytics** | Not enough data | 8.3 (764 reviews) | | **IT Asset Management** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Service Request Management** | Not enough data | Not enough data | | **Release Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Problem Management** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | #### Service Desk | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Help Desk** | Not enough data | 8.3 (782 reviews) | | **Incident Reports** | Not enough data | 8.0 (697 reviews) | | **Process Workflow** | Not enough data | 7.8 (655 reviews) | | **Customizable Reports** | Not enough data | Not enough data | #### Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Reporting** | Not enough data | 8.3 (668 reviews) | | **Administration Console** | Not enough data | 9.0 (669 reviews) | | **Access Management** | Not enough data | 8.8 (627 reviews) | | **Asset Management** | Not enough data | 8.9 (627 reviews) | | **Policy Dictation** | Not enough data | 8.4 (597 reviews) | | **Real-Time Reporting** | Not enough data | Not enough data | #### Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Ticketing System** | Not enough data | 7.7 (676 reviews) | | **Performance Logging** | Not enough data | 8.5 (636 reviews) | | **Alerting** | Not enough data | 8.9 (707 reviews) | | **Automation** | Not enough data | 9.0 (730 reviews) | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.0 (180 reviews) | | **Multi-step Planning** | Not enough data | 6.8 (174 reviews) | | **Cross-system Integration** | Not enough data | 6.9 (173 reviews) | | **Adaptive Learning** | Not enough data | 6.8 (174 reviews) | | **Natural Language Interaction** | Not enough data | 6.7 (172 reviews) | | **Proactive Assistance** | Not enough data | 6.8 (173 reviews) | | **Decision Making** | Not enough data | 6.9 (171 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Resource Allocation & Planning** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Prioritization** | Not enough data | Not enough data | | **Service History** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Service Catalog** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Support Ticket Tracking** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Macros/Templated Responses** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Remote Access & Monitoring** | Not enough data | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | ### Server Backup | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.2/10 | 450 | #### Compatibility | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **File Server Backup** | Not enough data | 8.9 (393 reviews) | | **Database Server Backup** | Not enough data | 8.3 (316 reviews) | | **Virtual Machines** | Not enough data | 8.5 (343 reviews) | | **Repository Models** | Not enough data | 8.3 (291 reviews) | | **VM Backup** | Not enough data | Not enough data | #### Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Continuous Backup** | Not enough data | Feature Not Available | | **Disaster Recovery** | Not enough data | 8.4 (325 reviews) | | **Storage Capacity** | Not enough data | 8.7 (314 reviews) | | **Remote Backup** | Not enough data | 9.0 (370 reviews) | | **Activity Monitoring** | Not enough data | 9.3 (393 reviews) | | **Data Recovery** | Not enough data | Not enough data | | **Automatic Backup** | Not enough data | Not enough data | | **Differential Backup** | Not enough data | Not enough data | | **Incremental Backup** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Remote Access & Monitoring** | Not enough data | Not enough data | #### Compliance | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Security Standards** | Not enough data | 8.8 (313 reviews) | | **Cloud Data Protection** | Not enough data | 8.4 (292 reviews) | | **Data Deduplication** | Not enough data | Feature Not Available | | **Ransomware Protection** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | #### Agentic AI - Server Backup | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.5 (70 reviews) | | **Multi-step Planning** | Not enough data | 7.4 (67 reviews) | | **Cross-system Integration** | Not enough data | 7.8 (68 reviews) | | **Adaptive Learning** | Not enough data | 7.4 (65 reviews) | | **Proactive Assistance** | Not enough data | 7.4 (66 reviews) | | **Decision Making** | Not enough data | 7.5 (66 reviews) | | **File Transfer** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Data Loss Prevention** | Not enough data | Not enough data | | **Bare-Metal Restore** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **Data Replication** | Not enough data | Not enough data | | **Two-Factor Authentication** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Compression** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Duplicate Detection** | Not enough data | Not enough data | | **Remote Monitoring & Management** | Not enough data | Not enough data | | **Multi-OS** | Not enough data | Not enough data | | **Backup Scheduling** | Not enough data | Not enough data | | **Backup Log** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Encryption** | Not enough data | Not enough data | | **Sensitive Data Identification** | Not enough data | Not enough data | | **Data Retention Management** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Data Capture and Transfer** | Not enough data | Not enough data | | **Data Migration** | Not enough data | Not enough data | | **Archiving & Retention** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Policy Management** | Not enough data | Not enough data | | **Multiple Format Support** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | ### Online Backup | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.7/10 | 528 | #### Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Real-time Sync** | Not enough data | 8.6 (120 reviews) | | **Storage Capacity** | Not enough data | 8.8 (367 reviews) | | **Remote Backup** | Not enough data | 9.1 (455 reviews) | | **Versioning** | Not enough data | 8.6 (368 reviews) | | **Mobile Backup Application** | Not enough data | Feature Not Available | #### Compatibility | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Disk Backup** | Not enough data | Feature Not Available | | **Local Backup** | Not enough data | 8.7 (392 reviews) | | **Storage Formats** | Not enough data | 8.3 (336 reviews) | | **Automatic Backup** | Not enough data | Not enough data | | **Cloud Backup** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | #### Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **File Sharing** | Not enough data | 8.3 (349 reviews) | | **Security Standards** | Not enough data | 8.9 (361 reviews) | | **Encrypted Storage** | Not enough data | 8.8 (348 reviews) | #### Agentic AI - Online Backup | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | | **Microsoft Outlook Integration** | Not enough data | Not enough data | | **Active Directory Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Remote Synchronization** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Real Time Synchronization** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Synchronization Scheduling** | Not enough data | Not enough data | | **Two-Factor Authentication** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Secure Login** | Not enough data | Not enough data | | **Backup and Recovery** | Not enough data | Not enough data | | **Data Recovery** | Not enough data | Not enough data | | **HIPAA Compliant** | Not enough data | Not enough data | | **Conflict Tracking** | Not enough data | Not enough data | | **Authentication** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Two-Way Synchronization** | Not enough data | Not enough data | | **Archiving & Retention** | Not enough data | Not enough data | | **Encryption** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | ### SaaS Backup | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.5/10 | 61 | #### Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Real-time Sync** | Not enough data | 8.5 (40 reviews) | | **Storage Capacity** | Not enough data | 9.6 (43 reviews) | | **Remote Backup** | Not enough data | 9.4 (49 reviews) | | **Versioning** | Not enough data | 9.0 (42 reviews) | #### Compatibility | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Endpoint Variety** | Not enough data | 9.2 (22 reviews) | | **SaaS Application Variety** | Not enough data | 8.8 (41 reviews) | | **Storage Formats** | Not enough data | 8.5 (36 reviews) | #### Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **File Sharing** | Not enough data | 7.3 (31 reviews) | | **Security Standards** | Not enough data | 9.2 (42 reviews) | | **Encrypted Storage** | Not enough data | 9.3 (39 reviews) | #### Agentic AI - SaaS Backup | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.8 (7 reviews) | | **Multi-step Planning** | Not enough data | 8.0 (5 reviews) | | **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | 7.3 (5 reviews) | | **Proactive Assistance** | Not enough data | 7.7 (5 reviews) | | **Decision Making** | Not enough data | 7.7 (5 reviews) | ### Email Archiving | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 7.8/10 | 50 | #### Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Email Storage** | Not enough data | 9.5 (43 reviews) | | **Encryption** | Not enough data | 9.3 (40 reviews) | | **Reporting** | Not enough data | 8.5 (40 reviews) | | **Email Analysis** | Not enough data | 8.2 (37 reviews) | | **Migration** | Not enough data | 7.6 (37 reviews) | | **Archive Backup** | Not enough data | 9.4 (46 reviews) | | **Secure Data Storage** | Not enough data | Not enough data | #### Agentic AI - Email Archiving | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.3 (5 reviews) | | **Multi-step Planning** | Not enough data | 6.7 (5 reviews) | | **Cross-system Integration** | Not enough data | 6.7 (5 reviews) | | **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | | **Decision Making** | Not enough data | 6.3 (5 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Microsoft Outlook Integration** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Full Text Search** | Not enough data | Not enough data | | **Metadata Management** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Archiving & Retention** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Email Alerts** | Not enough data | Not enough data | | **Indexing** | Not enough data | Not enough data | | **Email Attachment Protection** | Not enough data | Not enough data | | **Storage Management** | Not enough data | Not enough data | | **Data Retention Management** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Deduplication** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Anti Virus** | Not enough data | Not enough data | | **Policy Management** | Not enough data | Not enough data | | **eDiscovery** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Anti Spam** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Compression** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Simple Mail Transfer Protocol (SMTP)** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Backup and Recovery** | Not enough data | Not enough data | | **Threat Protection** | Not enough data | Not enough data | | **Multiple File Format Support** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Filtering** | Not enough data | Not enough data | | **Match & Merge** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | 9.2/10 | 33 | | **NinjaOne** | 8.6/10 | 3358 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Device Management** | 9.4 (26 reviews) ✓ Verified | 9.4 (2963 reviews) ✓ Verified | | **Asset Management** | Not enough data | 9.0 (894 reviews) | | **ITIL Policy Compliance** | Not enough data | 8.3 (498 reviews) | | **User Management** | Not enough data | 10.0 (7 reviews) | | **Task Management** | Not enough data | 10.0 (5 reviews) | | **Issue Management** | Not enough data | 9.7 (6 reviews) | | **Mobile Device Management** | Not enough data | Not enough data | #### Monitoring and Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Remote Monitoring** | 9.4 (25 reviews) ✓ Verified | 9.5 (2845 reviews) ✓ Verified | | **Asset Tracking** | 9.1 (23 reviews) | 8.5 (2064 reviews) | | **Application Deployment** | 9.0 (21 reviews) ✓ Verified | 8.8 (2341 reviews) ✓ Verified | | **Patch Management** | 8.8 (23 reviews) ✓ Verified | 9.2 (2814 reviews) ✓ Verified | | **Asset Tracking** | Not enough data | 8.6 (614 reviews) | | **Deployment Management** | Not enough data | 10.0 (5 reviews) | | **Policy Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **IT Incident Management** | Not enough data | Not enough data | | **Remediation Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Help Desk Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Vendor Management** | Not enough data | Not enough data | | **Network Monitoring** | Not enough data | Not enough data | | **Server Monitoring** | Not enough data | 10.0 (5 reviews) | | **Server Monitoring** | Not enough data | Not enough data | | **Network Monitoring** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Workflow Management** | Not enough data | 8.7 (559 reviews) | #### Service Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Remote Access** | 9.8 (23 reviews) ✓ Verified | 9.3 (2652 reviews) ✓ Verified | | **Service Management (Issue Prioritization)** | Not enough data | 8.2 (506 reviews) | | **Ticketing** | Not enough data | 7.8 (668 reviews) | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.7 (566 reviews) | | **Multi-step Planning** | Not enough data | 7.1 (475 reviews) | | **Cross-system Integration** | Not enough data | 7.4 (502 reviews) | | **Adaptive Learning** | Not enough data | 7.0 (468 reviews) | | **Natural Language Interaction** | Not enough data | 6.9 (461 reviews) | | **Proactive Assistance** | Not enough data | 7.1 (483 reviews) | | **Decision Making** | Not enough data | 7.2 (477 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Active Directory Integration** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Audit Trail** | Not enough data | Not enough data | | **Build Automation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Endpoint Protection** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Billing & Invoicing** | Not enough data | Not enough data | | **Anti Virus** | Not enough data | Not enough data | | **Security Tools** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Backup and Recovery** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Usage Tracking/Analytics** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Automatic Backup** | Not enough data | Not enough data | | **Device Auto Discovery** | Not enough data | Not enough data | | **Vulnerability Scanning** | Not enough data | Not enough data | | **For MSPs** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Real-time Alerts** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Network Security** | Not enough data | Not enough data | | **Uptime Reporting** | Not enough data | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.0/10 | 611 | #### Scope | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | 8.8 (448 reviews) | | **Multi-OS Support** | Not enough data | 9.0 (515 reviews) | #### Security | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Reporting and Alerts** | Not enough data | 8.6 (494 reviews) | | **Endpoint Protection** | Not enough data | 8.5 (438 reviews) | | **Remote Wiping** | Not enough data | 7.6 (416 reviews) | #### Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Device Enrollment** | Not enough data | 9.0 (472 reviews) | | **Device Configuration** | Not enough data | 8.9 (478 reviews) | | **Device Compliance** | Not enough data | 8.8 (446 reviews) | | **Usage Information** | Not enough data | 8.8 (445 reviews) | | **Data Separation** | Not enough data | 7.8 (382 reviews) | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.4 (179 reviews) | | **Multi-step Planning** | Not enough data | 7.2 (173 reviews) | | **Cross-system Integration** | Not enough data | 7.4 (175 reviews) | | **Adaptive Learning** | Not enough data | 7.2 (170 reviews) | | **Natural Language Interaction** | Not enough data | 7.0 (168 reviews) | | **Proactive Assistance** | Not enough data | 7.3 (176 reviews) | | **Decision Making** | Not enough data | 7.3 (177 reviews) | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Mobile Content Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Remote Access & Monitoring** | Not enough data | Not enough data | | **Deployment Management** | Not enough data | Not enough data | | **Policy Management** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | | **Encryption** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **BYOD Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Mobile Device Management** | Not enough data | Not enough data | | **Endpoint Management** | Not enough data | Not enough data | | **App Management** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Network Monitoring | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.3/10 | 833 | #### Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Performance Monitoring** | Not enough data | 8.9 (733 reviews) | | **Alerting** | Not enough data | 9.0 (779 reviews) | | **Improvement Suggestions** | Not enough data | 8.1 (625 reviews) | | **Multi-Network Capability** | Not enough data | 8.8 (625 reviews) | #### Monitoring - Network Monitoring | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **360-Degree Network Visibility** | Not enough data | Feature Not Available | | **Automated Network Discovery** | Not enough data | Feature Not Available | | **Real-Time Monitoring** | Not enough data | 8.5 (306 reviews) | | **Bandwidth Monitoring** | Not enough data | Not enough data | | **IP Address Monitoring** | Not enough data | Not enough data | | **Server Monitoring** | Not enough data | Not enough data | | **Multi-Location Monitoring** | Not enough data | Not enough data | #### Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Performance Baseline** | Not enough data | 8.3 (582 reviews) | | **Data Visualization** | Not enough data | 8.3 (599 reviews) | | **Path Analysis** | Not enough data | 7.6 (544 reviews) | | **Real-Time Data** | Not enough data | Not enough data | | **Historical Trend Analysis** | Not enough data | Not enough data | #### Analytics - Network Monitoring | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Predictive Performance Analytics** | Not enough data | Feature Not Available | | **Packet & Flow Analysis** | Not enough data | 6.9 (241 reviews) | #### Security - Network Monitoring | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Encrypted Data Transmission** | Not enough data | Feature Not Available | | **Zero Trust and Identity Management** | Not enough data | Feature Not Available | | **Integrated Network Security** | Not enough data | Feature Not Available | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Asset Lifecycle Management** | Not enough data | Not enough data | | **Application Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Remote Monitoring & Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Change Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Remote Monitoring & Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Remediation Management** | Not enough data | Not enough data | | **Network Resource Management** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | #### Network Performance - Network Monitoring | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Dynamic Network Optimization** | Not enough data | Feature Not Available | | **Automated Tasks Routing** | Not enough data | Feature Not Available | #### AI Automation - Network Monitoring | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Machine Learning-Based Anomaly Detection** | Not enough data | Feature Not Available | | **Self-Healing Networks** | Not enough data | Feature Not Available | | **Predictive Network Maintenance** | Not enough data | Feature Not Available | #### Agentic AI - Network Monitoring | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Audit Trail** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **Risk Assessment** | Not enough data | Not enough data | | **Charting** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Self-Updating Maps** | Not enough data | Not enough data | | **IT Asset Tracking** | Not enough data | Not enough data | | **Dependency Tracking** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Data Connectors** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Map Exporting** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Color Codes/Icons** | Not enough data | Not enough data | | **Uptime Reporting** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Web Traffic Reporting** | Not enough data | Not enough data | | **Downtime Tracking** | Not enough data | Not enough data | | **Threshold Alerts** | Not enough data | Not enough data | | **Simple Network Management Protocol (SNMP)** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Troubleshooting** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Network Mapping** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Vulnerability Scanning** | Not enough data | Not enough data | | **Virtualization** | Not enough data | Not enough data | | **Baseline Manager** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Mobile Alerts** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Bug/Issue Capture** | Not enough data | Not enough data | | **Mobile Network Troubleshooting** | Not enough data | Not enough data | | **Issue Auditing** | Not enough data | Not enough data | | **Customizable Dashboard** | Not enough data | Not enough data | | **Email Alerts** | Not enough data | Not enough data | | **Anti Virus** | Not enough data | Not enough data | | **Diagnostic Tools** | Not enough data | Not enough data | | **Remote Update/Installation** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.0/10 | 632 | #### Monitoring | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Constant Monitoring** | Not enough data | 9.3 (581 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 9.2 (580 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 8.5 (516 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 7.2 (201 reviews) | | **Mobile Alerts** | Not enough data | Not enough data | | **Email Alerts** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | #### Management Tools | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Ticket Assignment** | Not enough data | 8.3 (511 reviews) | | **Standardization** | Not enough data | 8.7 (519 reviews) ✓ Verified | | **Lifecycle Visualization** | Not enough data | 8.5 (493 reviews) ✓ Verified | #### Generative AI | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Incident Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.7 (100 reviews) | | **Multi-step Planning** | Not enough data | 7.5 (99 reviews) | | **Cross-system Integration** | Not enough data | 7.8 (97 reviews) | | **Adaptive Learning** | Not enough data | 7.3 (98 reviews) | | **Natural Language Interaction** | Not enough data | 7.3 (97 reviews) | | **Proactive Assistance** | Not enough data | 7.5 (99 reviews) | | **Decision Making** | Not enough data | 7.6 (97 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Alerts/Notifications** | Not enough data | Not enough data | | **Forms Management** | Not enough data | Not enough data | | **Safety Incident Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **OSHA Compliance** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Disaster Recovery** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | | **Communications Management** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **IT Incident Management** | Not enough data | Not enough data | | **Audit Management** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Risk Analysis** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Risk Assessment** | Not enough data | Not enough data | | **Incident Reporting** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **On Call Scheduling** | Not enough data | Not enough data | | **Investigation Management** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 7.9/10 | 1417 | #### Asset Inventory | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Hardware Asset Inventory** | Not enough data | 9.0 (1251 reviews) | | **Software Asset Inventory** | Not enough data | 8.9 (1218 reviews) | | **Cloud Asset Inventory** | Not enough data | 7.8 (1033 reviews) | | **Mobile Asset Inventory** | Not enough data | 7.5 (304 reviews) | | **Asset Discovery** | Not enough data | 8.2 (1088 reviews) | #### Generative AI | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Generation** | Not enough data | Feature Not Available | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.6 (258 reviews) | | **Multi-step Planning** | Not enough data | 7.3 (229 reviews) | | **Cross-system Integration** | Not enough data | 7.5 (229 reviews) | | **Adaptive Learning** | Not enough data | 7.2 (227 reviews) | | **Natural Language Interaction** | Not enough data | 7.1 (220 reviews) | | **Proactive Assistance** | Not enough data | 7.2 (231 reviews) | | **Decision Making** | Not enough data | 7.3 (233 reviews) | #### Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Central Dashboard** | Not enough data | 9.1 (1223 reviews) | | **Asset Policy Management** | Not enough data | 8.8 (1062 reviews) | | **Risk Management** | Not enough data | 8.1 (1020 reviews) | | **Integrations** | Not enough data | 8.3 (1116 reviews) | | **User Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Requisition Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Maintenance Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Problem Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Supplier Management** | Not enough data | Not enough data | | **Procurement Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Change Management** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Audit Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Cost Tracking** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Barcode/Ticket Scanning** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.6/10 | 2344 | #### Administration | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Screen Sharing** | Not enough data | 9.3 (1898 reviews) | | **File Sharing** | Not enough data | 8.8 (1738 reviews) | | **Session Recording** | Not enough data | 7.9 (1474 reviews) | | **Unattended Remote Access** | Not enough data | 9.3 (1929 reviews) | | **Multi - Session Handling** | Not enough data | 9.0 (1610 reviews) | | **Multi-Monitor Support** | Not enough data | 8.9 (1701 reviews) | #### Maintenance | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Remote Reboot** | Not enough data | 9.3 (1986 reviews) | | **Remote Printing** | Not enough data | 7.7 (1360 reviews) | #### Communication | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Text Chat** | Not enough data | 8.0 (1517 reviews) | | **VoIP** | Not enough data | Feature Not Available | | **Video Conference Call** | Not enough data | Feature Not Available | | **Screen Annotations** | Not enough data | 7.3 (1322 reviews) | #### Security | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Data Encryption** | Not enough data | 8.4 (1377 reviews) | | **Compliance** | Not enough data | 8.5 (1429 reviews) | #### Device Support | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Mobile Device Access** | Not enough data | 7.7 (1408 reviews) | | **Multi-Platform Support** | Not enough data | 8.5 (1547 reviews) | | **Cross-Platform** | Not enough data | 8.5 (1498 reviews) | | **Video Support** | Not enough data | Not enough data | #### Performance | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Reporting** | Not enough data | 8.3 (1640 reviews) | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Remote Monitoring & Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Two-Factor Authentication** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Summary Reports** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Session Transfer** | Not enough data | Not enough data | | **Remote Update/Installation** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Server Monitoring** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Troubleshooting** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Multiple User Accounts** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | 10.0 (5 reviews) | | **User Management** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Diagnostic Tools** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | ### PC Backup | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.1/10 | 420 | #### Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Incremental Backup** | Not enough data | 9.0 (372 reviews) | | **OS Boot Recovery** | Not enough data | 8.0 (309 reviews) | | **Bootable Disk** | Not enough data | 8.1 (312 reviews) | | **Online Restore** | Not enough data | 8.7 (343 reviews) | #### Performance | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Multiple Backup Versions** | Not enough data | 8.8 (340 reviews) | | **Unlimited Backup** | Not enough data | 8.6 (325 reviews) | | **Deduplication** | Not enough data | Feature Not Available | | **Lag Free Operation** | Not enough data | 8.7 (322 reviews) | #### Agentic AI - PC Backup | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.7 (110 reviews) | | **Cross-system Integration** | Not enough data | 7.5 (99 reviews) | | **Proactive Assistance** | Not enough data | 7.2 (98 reviews) | | **Decision Making** | Not enough data | 7.3 (98 reviews) | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | N/A | N/A | #### Generative AI | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **AI Text Summarization** | Not enough data | Feature Not Available | ### IT Documentation | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.6/10 | 276 | #### Management and Discovery - IT Documentation | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Search and Indexing** | Not enough data | 8.4 (229 reviews) | | **Version Control** | Not enough data | 8.4 (226 reviews) | | **Access and Permissions** | Not enough data | 8.8 (231 reviews) | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Full Text Search** | Not enough data | Not enough data | #### Operations - IT Documentation | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Integrations** | Not enough data | 8.4 (237 reviews) | | **Automation** | Not enough data | 8.9 (252 reviews) | | **Reporting** | Not enough data | 8.4 (234 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Document Automation** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Search/Filter** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Content Publishing Options** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Document Classification** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Change Tracking** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Asset Discovery** | Not enough data | Not enough data | | **Password Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Kanban Board** | Not enough data | Not enough data | | **Gantt/Timeline View** | Not enough data | Not enough data | | **Framework Management** | Not enough data | Not enough data | | **Credential Management** | Not enough data | Not enough data | | **IT Asset Management** | Not enough data | Not enough data | | **Security Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Document Capture** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **IT Asset Tracking** | Not enough data | Not enough data | | **Process Management** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **Documentation Management** | Not enough data | Not enough data | | **Checklists** | Not enough data | Not enough data | | **Website Monitoring** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Project Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Relationship Mapping** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Forms Management** | Not enough data | Not enough data | | **For the IT sector** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Knowledge Library** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Text Editing** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Catalog Management** | Not enough data | Not enough data | ### Autonomous Endpoint Management (AEM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.2/10 | 213 | #### Generative AI - Autonomous Endpoint Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Behavioral Analysis** | Not enough data | 7.3 (70 reviews) | | **Adaptive** | Not enough data | 7.5 (75 reviews) | | **Predictive** | Not enough data | 7.5 (75 reviews) | #### Monitoring and Management - Autonomous Endpoint Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Patch Management** | Not enough data | 9.1 (190 reviews) | | **Oversees** | Not enough data | 8.4 (91 reviews) | | **Self-Healing** | Not enough data | 8.3 (97 reviews) | | **Centralized Dashboard** | Not enough data | 9.3 (165 reviews) | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | N/A | N/A | #### System Control | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Backup | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | N/A | N/A | #### Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Disaster Recovery** | Not enough data | Not enough data | | **Remote Backup** | Not enough data | Not enough data | | **Storage Formats** | Not enough data | Not enough data | | **Scheduled Backups** | Not enough data | Not enough data | | **On-Demand Restoration** | Not enough data | Not enough data | #### Reporting | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Activity Monitoring** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | #### Security | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Data Encryption** | Not enough data | Not enough data | | **Security and Compliance** | Not enough data | Not enough data | | **Deduplication ** | Not enough data | Not enough data | ### Mobile Device Management (MDM) | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.3/10 | 861 | #### Platform - Mobile Device Management (MDM) | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Regulation Compliant** | Not enough data | 8.7 (494 reviews) | #### Operating System | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Multi-Systems Support** | Not enough data | 9.4 (794 reviews) | | **Apple Support** | Not enough data | 8.2 (687 reviews) | | **Android Support** | Not enough data | 8.5 (612 reviews) | #### Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Applicatons Management** | Not enough data | 8.8 (680 reviews) | | **Applications Consolidation** | Not enough data | 8.4 (525 reviews) | | **Whitelist** | Not enough data | 8.5 (521 reviews) | | **Blacklist** | Not enough data | 8.4 (510 reviews) | | **Usage Information** | Not enough data | 8.7 (565 reviews) | | **Mobile Device Management** | Not enough data | Not enough data | | **Lockdown Management** | Not enough data | Not enough data | | **Endpoint Management** | Not enough data | Not enough data | | **User Session Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Mobile Content Management** | Not enough data | Not enough data | | **Security Management** | Not enough data | Not enough data | | **Audit Management** | Not enough data | Not enough data | | **Remote Monitoring & Management** | Not enough data | Not enough data | | **Data Management** | Not enough data | Not enough data | | **Policy Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Asset Lifecycle Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Software Management** | Not enough data | Not enough data | | **Deployment Management** | Not enough data | Not enough data | #### Security | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Remote Wipe** | Not enough data | 8.7 (569 reviews) | | **Security** | Not enough data | 8.8 (611 reviews) | #### Agentic AI - Mobile Device Management (MDM) | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (173 reviews) | | **Multi-step Planning** | Not enough data | 7.7 (149 reviews) | | **Cross-system Integration** | Not enough data | 8.1 (162 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (148 reviews) | | **Natural Language Interaction** | Not enough data | 7.7 (143 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (151 reviews) | | **Decision Making** | Not enough data | 7.8 (150 reviews) | | **Third-Party Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Active Directory Integration** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Mobile Access** | Not enough data | Not enough data | | **Usage Tracking/Analytics** | Not enough data | Not enough data | | **Automatic Reset** | Not enough data | Not enough data | | **Onsite Printing** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | Not enough data | | **For Android Devices** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Digital Signage** | Not enough data | Not enough data | | **Barcode/Ticket Scanning** | Not enough data | Not enough data | | **Touch Screen** | Not enough data | Not enough data | | **Point of Sale (POS)** | Not enough data | Not enough data | | **Timeout** | Not enough data | Not enough data | | **Multi-app mode** | Not enough data | Not enough data | | **Offline Access** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **QR Codes** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Browsing Restrictions** | Not enough data | Not enough data | | **Customizable User Interface** | Not enough data | Not enough data | | **Self Check-In/Check-Out** | Not enough data | Not enough data | | **Secure Browsing** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Video Looping** | Not enough data | Not enough data | | **Self Ordering** | Not enough data | Not enough data | | **For iPad Devices** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Single-app mode** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Check-in/Check-out** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | | **Order Entry** | Not enough data | Not enough data | | **Broadcast Messaging** | Not enough data | Not enough data | | **Visitor Tracking** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Wireless Internet Access Control** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Enrollments/Onboarding** | Not enough data | Not enough data | | **Automatic User/Device Recognition** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Kiosk Mode** | Not enough data | Not enough data | | **Remote Update/Installation** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Synchronization Scheduling** | Not enough data | Not enough data | | **IT Asset Tracking** | Not enough data | Not enough data | | **Two-Factor Authentication** | Not enough data | Not enough data | | **Wireless Troubleshooting** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | ### Knowledge Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | N/A | N/A | #### Knowledge Base | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Q & A** | Not enough data | Not enough data | | **Link Sharing** | Not enough data | Not enough data | | **Searchable** | Not enough data | Not enough data | #### Security | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Verification** | Not enough data | Not enough data | | **Role-Based Permission** | Not enough data | Not enough data | | **Public vs Private** | Not enough data | Not enough data | #### Content | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Trackable Analytics** | Not enough data | Not enough data | | **Import** | Not enough data | Not enough data | | **File Viewing** | Not enough data | Not enough data | | **Update Notifications** | Not enough data | Not enough data | #### Communication | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Social Features** | Not enough data | Not enough data | | **Tagging ** | Not enough data | Not enough data | | **Upload ** | Not enough data | Not enough data | | **Comments** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Collaboration Tools** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Text Editing** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Catalog Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **ConnectWise Automate** | N/A | N/A | | **NinjaOne** | 8.1/10 | 1285 | #### Analysis | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Threat Detection** | Not enough data | 8.4 (877 reviews) | #### Platform | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Unified Communications Platform** | Not enough data | 8.0 (767 reviews) | | **Remote Access** | Not enough data | 9.3 (1153 reviews) | | **ITIL Policy Compliance** | Not enough data | 8.3 (726 reviews) | | **Asset Tracking** | Not enough data | 8.7 (907 reviews) | | **IT Knowledge Management** | Not enough data | 8.5 (804 reviews) | | **IT Asset Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | #### Security | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Endpoint Protection** | Not enough data | 8.9 (923 reviews) | | **Patch Management** | Not enough data | 9.3 (1140 reviews) | | **Disaster Recovery** | Not enough data | 7.8 (732 reviews) | | **Service Management** | Not enough data | 8.9 (826 reviews) | | **Workflow Management** | Not enough data | 8.3 (744 reviews) | | **Remote Monitoring & Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **License Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | #### Agentic AI - Enterprise IT Management | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.9 (198 reviews) | | **Multi-step Planning** | Not enough data | 7.4 (161 reviews) | | **Cross-system Integration** | Not enough data | 7.6 (170 reviews) | | **Adaptive Learning** | Not enough data | 7.1 (158 reviews) | | **Natural Language Interaction** | Not enough data | 7.1 (154 reviews) | | **Proactive Assistance** | Not enough data | 7.2 (164 reviews) | | **Decision Making** | Not enough data | 7.3 (165 reviews) | | **AI/Machine Learning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | ConnectWise Automate | NinjaOne | |---|---|---| | **Audit Trail** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Security Tools** | Not enough data | Not enough data | | **Server Monitoring** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Personalization and Recommendation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **IT Reporting** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Issue Auditing** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Unique to NinjaOne (17):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Incident Management Software](https://www.g2.com/categories/incident-management) --- ## Reviewer Demographics ### By Company Size | Segment | ConnectWise Automate | NinjaOne | |---|---|---| | **Small-Business** | 64.9% | 45.2% | | **Mid-Market** | 32.8% | 46.9% | | **Enterprise** | 2.3% | 7.9% | ### By Industry #### ConnectWise Automate - **Information Technology and Services:** 63.4% - **Computer & Network Security:** 7.6% - **Computer Networking:** 3.8% - **Computer Software:** 2.3% - **Construction:** 2.3% - **Hospital & Health Care:** 2.3% - **Accounting:** 1.5% - **Consumer Goods:** 1.5% - **Hospitality:** 1.5% - **Food & Beverages:** 1.5% - **Other:** 12.2% #### NinjaOne - **Information Technology and Services:** 27.3% - **Computer & Network Security:** 14.1% - **Hospital & Health Care:** 4.0% - **Manufacturing:** 3.6% - **Computer Software:** 2.7% - **Construction:** 2.7% - **Financial Services:** 2.1% - **Retail:** 2.0% - **Consulting:** 1.9% - **Automotive:** 1.7% - **Other:** 37.9% --- ## Alternatives ### Alternatives to ConnectWise Automate - [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1262 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (798 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (563 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (360 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (327 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (554 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.5/5 stars (125 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4175 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1201 reviews) ### Alternatives to NinjaOne - [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1262 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4175 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (563 reviews) - [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.6/5 stars (281 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (205 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.5/5 stars (125 reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1457 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1201 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1138 reviews) --- ## Top Discussions ### ConnectWise Automate - Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote > **Top comment:** "Use a variable and power shell script." ### NinjaOne - Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..." - Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..." - Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard." - Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software" - Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-ninjaone)