# ConnectWise Automate vs NinjaOne Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in user experience, with many praising its **modern UI** and **ease of integration**. Users find it easy to learn and implement, making it a go-to choice for those looking for a straightforward solution.
- **According to verified reviews** , ConnectWise Automate offers a powerful scripting engine that allows for deep automation across endpoints. However, some users mention that the **GUI can be slow to load** , which may hinder the overall user experience.
- **Users say** that NinjaOne's customer support is a standout feature, with many highlighting the **quick response times** and helpfulness of the support team. This level of service contributes to a more satisfying overall experience compared to ConnectWise Automate.
- **Reviewers mention** that ConnectWise Automate provides robust monitoring and alerting capabilities, which can catch issues before clients notice them. However, the product's overall satisfaction ratings are lower than NinjaOne's, indicating room for improvement in user satisfaction.
- **G2 reviewers highlight** NinjaOne's automated patching for multiple platforms as a key feature that enhances endpoint management. This functionality is often cited as a reason for its high ratings in usability and effectiveness.
- **According to recent user feedback** , while ConnectWise Automate is noted for its ability to chat with remote users without needing a desktop connection, it still faces challenges in terms of overall ease of setup and administration compared to NinjaOne, which is praised for its intuitive onboarding process.



| | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 140 | 4,992 | 
| **Largest Market Segment** | Small-Business (64.9% of reviews) | Mid-Market (47.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ConnectWise Automate

Pros:
- Features (3 reviews)
- Asset Management (2 reviews)

Cons:
- Needs Improvement (2 reviews)
- UX Improvement (2 reviews)

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Automation (909 reviews)

Cons:
- Missing Features (792 reviews)
- Improvement Needed (424 reviews)

---
## Ratings Comparison
| Rating | ConnectWise Automate | NinjaOne | 
|---|---|---|
  | **Meets Requirements** | 8.5 (110 reviews) | 9.0 (4734 reviews) | 
  | **Ease of Use** | 7.4 (113 reviews) | 9.1 (4781 reviews) | 
  | **Ease of Setup** | 6.6 (74 reviews) | 9.1 (4511 reviews) | 
  | **Ease of Admin** | 7.1 (65 reviews) | 9.1 (3699 reviews) | 
  | **Quality of Support** | 7.6 (105 reviews) | 9.1 (4526 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (66 reviews) | 9.4 (3624 reviews) | 
  | **Product Direction (% positive)** | 6.9 (108 reviews) | 9.7 (4501 reviews) | 

---
## Pricing

### ConnectWise Automate

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 940 |

#### Administration

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Change Management** | Not enough data | 8.3 (700 reviews) | 
| **Asset Management** | Not enough data | 8.8 (772 reviews) | 
| **Reports & Analytics** | Not enough data | 8.3 (762 reviews) | 

#### Service Desk

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Help Desk** | Not enough data | 8.3 (778 reviews) | 
| **Incident Reports** | Not enough data | 8.0 (695 reviews) | 
| **Process Workflow** | Not enough data | 7.8 (654 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (667 reviews) | 
| **Administration Console** | Not enough data | 9.0 (668 reviews) | 
| **Access Management** | Not enough data | 8.8 (626 reviews) | 
| **Asset Management** | Not enough data | 8.9 (626 reviews) | 
| **Policy Dictation** | Not enough data | 8.4 (596 reviews) | 

#### Functionality

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Ticketing System** | Not enough data | 7.7 (673 reviews) | 
| **Performance Logging** | Not enough data | 8.5 (635 reviews) | 
| **Alerting** | Not enough data | 8.9 (706 reviews) | 
| **Automation** | Not enough data | 9.0 (729 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (180 reviews) | 
| **Multi-step Planning** | Not enough data | 6.8 (174 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (173 reviews) | 
| **Adaptive Learning** | Not enough data | 6.8 (174 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (172 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (173 reviews) | 
| **Decision Making** | Not enough data | 6.9 (171 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 449 |

#### Compatibility 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **File Server Backup** | Not enough data | 8.9 (392 reviews) | 
| **Database Server Backup** | Not enough data | 8.3 (315 reviews) | 
| **Virtual Machines** | Not enough data | 8.5 (343 reviews) | 
| **Repository Models** | Not enough data | 8.3 (291 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Continuous Backup** | Not enough data | Feature Not Available | 
| **Disaster Recovery** | Not enough data | 8.4 (325 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (314 reviews) | 
| **Remote Backup** | Not enough data | 9.0 (369 reviews) | 
| **Activity Monitoring** | Not enough data | 9.3 (392 reviews) | 

#### Compliance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Security Standards** | Not enough data | 8.8 (312 reviews) | 
| **Cloud Data Protection** | Not enough data | 8.4 (292 reviews) | 
| **Data Deduplication** | Not enough data | Feature Not Available | 

#### Agentic AI - Server Backup

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (70 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (67 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (68 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (65 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (66 reviews) | 
| **Decision Making** | Not enough data | 7.5 (66 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.7/10 | 524 |

#### Functionality

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.5 (117 reviews) | 
| **Storage Capacity** | Not enough data | 8.8 (366 reviews) | 
| **Remote Backup** | Not enough data | 9.1 (452 reviews) | 
| **Versioning** | Not enough data | 8.6 (367 reviews) | 
| **Mobile Backup Application** | Not enough data | Feature Not Available | 

#### Compatibility 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Disk Backup** | Not enough data | Feature Not Available | 
| **Local Backup** | Not enough data | 8.7 (391 reviews) | 
| **Storage Formats** | Not enough data | 8.3 (336 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 8.3 (349 reviews) | 
| **Security Standards** | Not enough data | 8.9 (359 reviews) | 
| **Encrypted Storage** | Not enough data | 8.8 (346 reviews) | 

#### Agentic AI - Online Backup

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.5/10 | 60 |

#### Functionality

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.5 (40 reviews) | 
| **Storage Capacity** | Not enough data | 9.6 (43 reviews) | 
| **Remote Backup** | Not enough data | 9.4 (48 reviews) | 
| **Versioning** | Not enough data | 9.0 (42 reviews) | 

#### Compatibility 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Endpoint Variety** | Not enough data | 9.2 (22 reviews) | 
| **SaaS Application Variety** | Not enough data | 8.8 (41 reviews) | 
| **Storage Formats** | Not enough data | 8.5 (36 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 7.3 (31 reviews) | 
| **Security Standards** | Not enough data | 9.2 (42 reviews) | 
| **Encrypted Storage** | Not enough data | 9.3 (39 reviews) | 

#### Agentic AI - SaaS Backup

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (5 reviews) | 
| **Decision Making** | Not enough data | 7.7 (5 reviews) | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 7.8/10 | 50 |

#### Functionality

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Email Storage** | Not enough data | 9.5 (43 reviews) | 
| **Encryption** | Not enough data | 9.3 (40 reviews) | 
| **Reporting** | Not enough data | 8.5 (40 reviews) | 
| **Email Analysis** | Not enough data | 8.2 (37 reviews) | 
| **Migration** | Not enough data | 7.6 (37 reviews) | 
| **Archive Backup** | Not enough data | 9.4 (46 reviews) | 

#### Agentic AI - Email Archiving

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 
| **Decision Making** | Not enough data | 6.3 (5 reviews) | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | 9.3/10 | 33 |
| **NinjaOne** | 8.2/10 | 3323 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Device Management** | 9.4 (26 reviews) ✓ Verified | 9.4 (2926 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 9.0 (879 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.3 (496 reviews) | 

#### Monitoring and Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Monitoring** | 9.4 (25 reviews) ✓ Verified | 9.4 (2809 reviews) ✓ Verified | 
| **Asset Tracking** | 9.1 (23 reviews) | 8.5 (2050 reviews) | 
| **Application Deployment** | 9.0 (21 reviews) ✓ Verified | 8.8 (2319 reviews) ✓ Verified | 
| **Patch Management** | 8.8 (23 reviews) ✓ Verified | 9.1 (2781 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.6 (606 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.7 (554 reviews) | 

#### Service Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Access** | 9.8 (23 reviews) ✓ Verified | 9.3 (2622 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.2 (504 reviews) | 
| **Ticketing** | Not enough data | 7.8 (656 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (564 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (475 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (500 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (467 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (461 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (482 reviews) | 
| **Decision Making** | Not enough data | 7.2 (477 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 605 |

#### Scope

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.8 (448 reviews) | 
| **Multi-OS Support** | Not enough data | 9.0 (511 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.6 (491 reviews) | 
| **Endpoint Protection** | Not enough data | 8.4 (436 reviews) | 
| **Remote Wiping** | Not enough data | 7.6 (415 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Device Enrollment** | Not enough data | 9.0 (470 reviews) | 
| **Device Configuration** | Not enough data | 8.8 (475 reviews) | 
| **Device Compliance** | Not enough data | 8.8 (445 reviews) | 
| **Usage Information** | Not enough data | 8.8 (442 reviews) | 
| **Data Separation** | Not enough data | 7.8 (382 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (179 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (173 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (175 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (170 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (168 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (176 reviews) | 
| **Decision Making** | Not enough data | 7.3 (177 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 827 |

#### Functionality

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.9 (730 reviews) | 
| **Alerting** | Not enough data | 9.0 (773 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.1 (624 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.8 (625 reviews) | 

#### Monitoring - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Feature Not Available | 
| **Automated Network Discovery** | Not enough data | Feature Not Available | 
| **Real-Time Monitoring** | Not enough data | 8.5 (304 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.3 (582 reviews) | 
| **Data Visualization** | Not enough data | 8.3 (598 reviews) | 
| **Path Analysis** | Not enough data | 7.6 (544 reviews) | 

#### Analytics - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Feature Not Available | 
| **Packet & Flow Analysis** | Not enough data | 6.9 (241 reviews) | 

#### Security - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Feature Not Available | 
| **Zero Trust and Identity Management** | Not enough data | Feature Not Available | 
| **Integrated Network Security** | Not enough data | Feature Not Available | 

#### Network Performance - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Feature Not Available | 
| **Automated Tasks Routing** | Not enough data | Feature Not Available | 

#### AI Automation - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Feature Not Available | 
| **Self-Healing Networks** | Not enough data | Feature Not Available | 
| **Predictive Network Maintenance** | Not enough data | Feature Not Available | 

#### Agentic AI - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 630 |

#### Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 9.3 (578 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.2 (578 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.5 (514 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.2 (201 reviews) | 

#### Management Tools

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 8.3 (507 reviews) | 
| **Standardization** | Not enough data | 8.7 (516 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.5 (491 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (100 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (98 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (97 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (97 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (97 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (98 reviews) | 
| **Decision Making** | Not enough data | 7.6 (96 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 1409 |

#### Asset Inventory

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.0 (1246 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.9 (1213 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.8 (1032 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.5 (303 reviews) | 
| **Asset Discovery** | Not enough data | 8.2 (1084 reviews) | 

#### Generative AI

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (256 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (228 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (228 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (226 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (220 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (230 reviews) | 
| **Decision Making** | Not enough data | 7.2 (231 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.1 (1218 reviews) | 
| **Asset Policy Management** | Not enough data | 8.7 (1058 reviews) | 
| **Risk Management** | Not enough data | 8.1 (1016 reviews) | 
| **Integrations** | Not enough data | 8.2 (1111 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.5/10 | 2320 |

#### Administration

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.3 (1884 reviews) | 
| **File Sharing** | Not enough data | 8.8 (1726 reviews) | 
| **Session Recording** | Not enough data | 7.8 (1466 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.3 (1913 reviews) | 
| **Multi - Session Handling** | Not enough data | 9.0 (1607 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.9 (1696 reviews) | 

#### Maintenance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.3 (1962 reviews) | 
| **Remote Printing** | Not enough data | 7.7 (1357 reviews) | 

#### Communication 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Text Chat** | Not enough data | 8.0 (1510 reviews) | 
| **VoIP** | Not enough data | Feature Not Available | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | 7.3 (1321 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.4 (1377 reviews) | 
| **Compliance** | Not enough data | 8.5 (1426 reviews) | 

#### Device Support

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 7.7 (1407 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.5 (1543 reviews) | 
| **Cross-Platform** | Not enough data | 8.5 (1495 reviews) | 

#### Performance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (1631 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 418 |

#### Functionality 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Incremental Backup** | Not enough data | 9.0 (370 reviews) | 
| **OS Boot Recovery** | Not enough data | 8.0 (308 reviews) | 
| **Bootable Disk** | Not enough data | 8.1 (312 reviews) | 
| **Online Restore** | Not enough data | 8.7 (343 reviews) | 

#### Performance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 8.8 (339 reviews) | 
| **Unlimited Backup** | Not enough data | 8.6 (325 reviews) | 
| **Deduplication** | Not enough data | Feature Not Available | 
| **Lag Free Operation** | Not enough data | 8.7 (321 reviews) | 

#### Agentic AI - PC Backup

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (110 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (99 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (98 reviews) | 
| **Decision Making** | Not enough data | 7.3 (98 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 275 |

#### Management and Discovery - IT Documentation

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (229 reviews) | 
| **Version Control** | Not enough data | 8.4 (226 reviews) | 
| **Access and Permissions** | Not enough data | 8.7 (230 reviews) | 

#### Operations - IT Documentation

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (237 reviews) | 
| **Automation** | Not enough data | 8.9 (252 reviews) | 
| **Reporting** | Not enough data | 8.4 (234 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 210 |

#### Generative AI - Autonomous Endpoint Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | 7.3 (70 reviews) | 
| **Adaptive** | Not enough data | 7.5 (75 reviews) | 
| **Predictive** | Not enough data | 7.5 (75 reviews) | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Patch Management** | Not enough data | 9.1 (187 reviews) | 
| **Oversees** | Not enough data | 8.4 (91 reviews) | 
| **Self-Healing** | Not enough data | 8.3 (96 reviews) | 
| **Centralized Dashboard** | Not enough data | 9.3 (164 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### System Control

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 853 |

#### Platform - Mobile Device Management (MDM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.7 (493 reviews) | 

#### Operating System

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (787 reviews) | 
| **Apple Support** | Not enough data | 8.2 (682 reviews) | 
| **Android Support** | Not enough data | 8.5 (610 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.8 (673 reviews) | 
| **Applications Consolidation** | Not enough data | 8.4 (524 reviews) | 
| **Whitelist** | Not enough data | 8.5 (521 reviews) | 
| **Blacklist** | Not enough data | 8.4 (510 reviews) | 
| **Usage Information** | Not enough data | 8.6 (561 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.7 (564 reviews) | 
| **Security** | Not enough data | 8.8 (606 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (173 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (149 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (162 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (148 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (143 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (150 reviews) | 
| **Decision Making** | Not enough data | 7.8 (149 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Knowledge Base

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 1268 |

#### Analysis

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.3 (863 reviews) | 

#### Platform

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 8.0 (760 reviews) | 
| **Remote Access** | Not enough data | 9.3 (1130 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.3 (724 reviews) | 
| **Asset Tracking** | Not enough data | 8.7 (900 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.5 (795 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.9 (912 reviews) | 
| **Patch Management** | Not enough data | 9.3 (1122 reviews) | 
| **Disaster Recovery** | Not enough data | 7.8 (730 reviews) | 
| **Service Management** | Not enough data | 8.9 (818 reviews) | 
| **Workflow Management** | Not enough data | 8.3 (741 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (198 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (161 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (158 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (154 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (164 reviews) | 
| **Decision Making** | Not enough data | 7.3 (165 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)


**Unique to NinjaOne (17):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Incident Management Software](https://www.g2.com/categories/incident-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Small-Business** | 64.9% | 45.2% | 
| **Mid-Market** | 32.8% | 47.1% | 
| **Enterprise** | 2.3% | 7.8% | 

### By Industry

#### ConnectWise Automate

- **Information Technology and Services:** 63.4%
- **Computer & Network Security:** 7.6%
- **Computer Networking:** 3.8%
- **Computer Software:** 2.3%
- **Construction:** 2.3%
- **Hospital & Health Care:** 2.3%
- **Accounting:** 1.5%
- **Consumer Goods:** 1.5%
- **Hospitality:** 1.5%
- **Food & Beverages:** 1.5%
- **Other:** 12.2%

#### NinjaOne

- **Information Technology and Services:** 27.3%
- **Computer & Network Security:** 14.0%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.6%
- **Computer Software:** 2.7%
- **Construction:** 2.7%
- **Financial Services:** 2.2%
- **Retail:** 2.0%
- **Consulting:** 1.8%
- **Computer Networking:** 1.7%
- **Other:** 38.0%

---
## Alternatives

### Alternatives to ConnectWise Automate

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1241 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (793 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (355 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (536 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4107 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1163 reviews)

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1241 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4107 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (200 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (265 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1440 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1163 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)

---
## Top Discussions

### ConnectWise Automate

- Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote
  > **Top comment:** "Use a variable and power shell script."

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-ninjaone)