# NinjaOne vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in user experience, with a modern interface and intuitive design that makes it easy to learn and use. Users appreciate the **unified dashboard** and the ability to manage endpoints efficiently, which enhances day-to-day operations.
- **According to verified reviews** , SolarWinds Service Desk provides a comprehensive view of devices and licenses, which is particularly beneficial for organizations looking to manage their assets effectively. Users highlight its ability to **sort tickets by priority** , allowing them to address urgent issues promptly.
- **Users say** that NinjaOne's implementation process is quick and straightforward, with many noting that it does not take long to get up and running. This ease of setup is a significant advantage for teams needing to deploy solutions rapidly.
- **Reviewers mention** that while SolarWinds Service Desk supports ITIL processes and includes features like **asset management and SLA tracking** , some users find it less flexible in adapting to specific workflow needs compared to NinjaOne.
- **G2 reviewers highlight** NinjaOne's strong customer support, which is often described as responsive and helpful. This level of support contributes to a positive user experience, making it easier for teams to resolve issues as they arise.
- **According to recent feedback** , SolarWinds Service Desk is praised for its **single interface** that addresses incidents, problems, and change orders, making it suitable for organizations building a mature ITSM process, although it may not match the overall satisfaction levels seen with NinjaOne.



---
## Frequently Asked Questions

### What is the difference between SolarWinds Service Desk vs NinjaOne?

NinjaOne stands out from SolarWinds Service Desk with higher reviewer ratings, broader feature strengths, and superior support and setup scores.

| [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) |
| --- | --- |
| 4.3/5 (786 reviews) | 4.7/5 (5027 reviews) |
| Mid-Market | Mid-Market |
| 8.6 | 9.1 |
| 8.9 | 9.1 |
| Asset Management | Ease of Use |



### How do the pricing models of SolarWinds Service Desk and NinjaOne compare?

NinjaOne is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost-effectiveness.

- **SolarWinds Service Desk:** Reviewers describe it as cost-effective for organizations needing integrated asset management, but some mention the price point is high for advanced features.
- **NinjaOne:** Many reviewers highlight its strong value, calling it economical and noting outstanding pricing for non-profits and competitive pricing overall.
- **Switching reasons:** Recent reviews cite moving to NinjaOne for better value, more features, and improved support compared to previous solutions.



### What are the best alternatives to SolarWinds Service Desk and NinjaOne?

The top three alternatives to SolarWinds Service Desk and NinjaOne are Atera, Freshservice, and ServiceNow IT Service Management.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | 4.3/5 (786 reviews) | Mid-Market | Cost-effective for integrated asset management | Asset Management |
| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5027 reviews) | Mid-Market | Economical, strong value for non-profits | Ease of Use |
| [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1247 reviews) | Small-Business | — | Remote Monitoring and Management |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | IT Service Management |
| [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | Enterprise Workflow Automation |



### Which Service Desk features should I prioritize when comparing SolarWinds Service Desk and NinjaOne?

Buyers comparing SolarWinds Service Desk and NinjaOne should prioritize Asset Management, Ease of Use, Automation, Integrations, and Reporting.

- **Asset Management:** SolarWinds Service Desk (7 all-time mentions), NinjaOne (asset management cited in recent reviews, 658 all-time mentions for Patch Management as a related area).
- **Ease of Use:** SolarWinds Service Desk (9.0), NinjaOne (9.1), with 7 and 1373 all-time mentions respectively.
- **Automation:** SolarWinds Service Desk (3 all-time mentions), NinjaOne (909 all-time mentions).
- **Integrations:** SolarWinds Service Desk (API, Slack, Jira integrations cited), NinjaOne (529 all-time mentions for integrations).
- **Reporting:** SolarWinds Service Desk reviewers note limited reporting flexibility, while NinjaOne reviewers mention a desire for more customizable reporting.



### What are the pros and cons of SolarWinds Service Desk vs NinjaOne?

NinjaOne's headline strength is ease of use and automation, while SolarWinds Service Desk is recognized for integrated asset management and ticketing.

- **SolarWinds Service Desk strengths:** Asset Management (7 all-time mentions), Ticketing System (8), Ease of Use (7), Ticket Management (7), Automation (3), Management Efficiency (3).
- **SolarWinds Service Desk trade-offs:** Missing Features (5), Asset Management limitations (4), Limited Features (3), Complexity (2), Complex Setup (2), Expensive (2), Integration Issues (2).
- **NinjaOne strengths:** Ease of Use (1373), Automation (909), Remote Access (867), Features (852), Customer Support (733), User Interface (724), Patch Management (658), Integrations (529), Easy Setup (529), Simple (512).
- **NinjaOne trade-offs:** Missing Features (792), Improvement Needed (424), Limited Features (396).



### Is SolarWinds Service Desk or NinjaOne better for small businesses?

NinjaOne is the better fit for small businesses, with strong reviewer sentiment and a high volume of small-business-focused reviews.

- **SolarWinds Service Desk:** Largest segment is Mid-Market; reviewers note it is suitable for small to midsize businesses but mention some complexity and higher cost for advanced features.
- **NinjaOne:** Largest segment is Mid-Market, but reviewers consistently highlight its ease of use, quick setup, and strong value for small teams and non-profits.



### Which Service Desk platform has better integrations?

NinjaOne is favored by reviewers for integrations, with more than 500 reviews mentioning this strength.

- **SolarWinds Service Desk:** API, Slack, and Jira integrations are cited in recent reviews, with 38, 12, and 9 all-time mentions respectively.
- **NinjaOne:** Integrations are cited in 529 reviews, with reviewers highlighting broad integration capabilities and ease of connecting with other applications.



### How do SolarWinds Service Desk and NinjaOne compare on customer support?

NinjaOne and SolarWinds Service Desk are rated nearly equally on Quality of Support, with NinjaOne holding a slight advantage (9.1 vs 8.9).

- **SolarWinds Service Desk:** Reviewers describe support as generally responsive and knowledgeable, though some mention delays or being directed to knowledge bases instead of direct help.
- **NinjaOne:** Reviewers consistently praise support for being efficient, helpful, and responsive, with many citing positive experiences and ongoing improvements.



### Which is easier to implement, SolarWinds Service Desk or NinjaOne?

NinjaOne is rated higher for Ease of Setup (9.1 vs 8.6), with reviewers highlighting its quick and straightforward implementation.

- **SolarWinds Service Desk:** Reviewers note it is easy to deploy as a SaaS solution, but some mention initial configuration requires thoughtful setup for workflows and custom fields.
- **NinjaOne:** Reviewers consistently describe setup as fast, easy, and intuitive, with many citing minimal training required and rapid onboarding for new users.



### Which product has better Asset Management?

NinjaOne is favored for Asset Management, with more reviewers citing its asset tracking and management capabilities.

- **SolarWinds Service Desk:** Asset Management is a top-cited feature (7 all-time mentions), with reviewers noting its integration with ticketing and user management, though some mention limitations in customization and search.
- **NinjaOne:** Asset Management is frequently cited in recent reviews, with reviewers highlighting centralized endpoint inventory, real-time monitoring, and unified device management; 658 all-time mentions for Patch Management as a related area.



| | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 5,036 | 786 | 
| **Largest Market Segment** | Mid-Market (46.9% of reviews) | Mid-Market (68.2% of reviews) | 
| **Entry Level Price** | No pricing available | $39.00 Per Month | 

---
## Top Pros & Cons

### NinjaOne

Pros:
- Ease of Use (1372 reviews)
- Remote Access (867 reviews)

Cons:
- Missing Features (714 reviews)
- Limited Features (395 reviews)

### SolarWinds Service Desk

Pros:
- Asset Management (4 reviews)
- Ticketing System (4 reviews)

Cons:
- Insufficient Information (3 reviews)
- Expensive (2 reviews)

---
## Ratings Comparison
| Rating | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (4800 reviews) | 8.6 (694 reviews) | 
  | **Ease of Use** | 9.1 (4847 reviews) | 9.0 (712 reviews) | 
  | **Ease of Setup** | 9.1 (4575 reviews) | 8.6 (572 reviews) | 
  | **Ease of Admin** | 9.1 (3761 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 9.1 (4587 reviews) | 8.9 (681 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (3683 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 9.7 (4552 reviews) | 9.0 (678 reviews) | 

---
## Pricing

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Patch Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Patch Prioritization** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Network Wide Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Automatic Patch Deployment** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Patch Testing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Automatic Scans** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

### Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Certificate Assessment** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Automated Containment** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Penetration Testing** | Not enough data | Not enough data | 
| **Runtime Container Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Vulnerability Management** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Vulnerability Assessment** | Not enough data | Not enough data | 
| **Asset Tagging** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Vulnerability/Threat Prioritization** | Not enough data | Not enough data | 
| **Vulnerability Protection** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **SQL Injections** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 943 |
| **SolarWinds Service Desk** | 8.5/10 | 143 |

#### Administration

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | 8.3 (701 reviews) | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | 8.8 (773 reviews) | 8.5 (114 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.3 (764 reviews) | 8.3 (122 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | 8.3 (782 reviews) | 9.3 (128 reviews) ✓ Verified | 
| **Incident Reports** | 8.0 (697 reviews) | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | 7.8 (655 reviews) | 8.7 (124 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.3 (668 reviews) | 8.1 (68 reviews) ✓ Verified | 
| **Administration Console** | 9.0 (669 reviews) | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | 8.8 (627 reviews) | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | 8.9 (627 reviews) | 8.3 (61 reviews) ✓ Verified | 
| **Policy Dictation** | 8.4 (597 reviews) | 7.5 (48 reviews) ✓ Verified | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | 7.7 (676 reviews) | 9.2 (74 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (636 reviews) | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | 8.9 (707 reviews) | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | 9.0 (730 reviews) | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (180 reviews) | Feature Not Available | 
| **Multi-step Planning** | 6.8 (174 reviews) | Feature Not Available | 
| **Cross-system Integration** | 6.9 (173 reviews) | Feature Not Available | 
| **Adaptive Learning** | 6.8 (174 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 6.7 (172 reviews) | Feature Not Available | 
| **Proactive Assistance** | 6.8 (173 reviews) | Feature Not Available | 
| **Decision Making** | 6.9 (171 reviews) | Feature Not Available | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 450 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Server Backup** | 8.9 (393 reviews) | Not enough data | 
| **Database Server Backup** | 8.3 (316 reviews) | Not enough data | 
| **Virtual Machines** | 8.5 (343 reviews) | Not enough data | 
| **Repository Models** | 8.3 (291 reviews) | Not enough data | 
| **VM Backup** | Not enough data | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Continuous Backup** | Feature Not Available | Not enough data | 
| **Disaster Recovery** | 8.4 (325 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (314 reviews) | Not enough data | 
| **Remote Backup** | 9.0 (370 reviews) | Not enough data | 
| **Activity Monitoring** | 9.3 (393 reviews) | Not enough data | 
| **Data Recovery** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Differential Backup** | Not enough data | Not enough data | 
| **Incremental Backup** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 

#### Compliance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Security Standards** | 8.8 (313 reviews) | Not enough data | 
| **Cloud Data Protection** | 8.4 (292 reviews) | Not enough data | 
| **Data Deduplication** | Feature Not Available | Not enough data | 
| **Ransomware Protection** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 

#### Agentic AI - Server Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (70 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (67 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (68 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (65 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (66 reviews) | Not enough data | 
| **Decision Making** | 7.5 (66 reviews) | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Data Loss Prevention** | Not enough data | Not enough data | 
| **Bare-Metal Restore** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Replication** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Compression** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Multi-OS** | Not enough data | Not enough data | 
| **Backup Scheduling** | Not enough data | Not enough data | 
| **Backup Log** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Sensitive Data Identification** | Not enough data | Not enough data | 
| **Data Retention Management** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Data Migration** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Multiple Format Support** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.7/10 | 528 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Real-time Sync** | 8.6 (120 reviews) | Not enough data | 
| **Storage Capacity** | 8.8 (367 reviews) | Not enough data | 
| **Remote Backup** | 9.1 (455 reviews) | Not enough data | 
| **Versioning** | 8.6 (368 reviews) | Not enough data | 
| **Mobile Backup Application** | Feature Not Available | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Disk Backup** | Feature Not Available | Not enough data | 
| **Local Backup** | 8.7 (392 reviews) | Not enough data | 
| **Storage Formats** | 8.3 (336 reviews) | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Cloud Backup** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Sharing** | 8.3 (349 reviews) | Not enough data | 
| **Security Standards** | 8.9 (361 reviews) | Not enough data | 
| **Encrypted Storage** | 8.8 (348 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Synchronization** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Real Time Synchronization** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Synchronization Scheduling** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Secure Login** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **Data Recovery** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Conflict Tracking** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Two-Way Synchronization** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.5/10 | 61 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Real-time Sync** | 8.5 (40 reviews) | Not enough data | 
| **Storage Capacity** | 9.6 (43 reviews) | Not enough data | 
| **Remote Backup** | 9.4 (49 reviews) | Not enough data | 
| **Versioning** | 9.0 (42 reviews) | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Variety** | 9.2 (22 reviews) | Not enough data | 
| **SaaS Application Variety** | 8.8 (41 reviews) | Not enough data | 
| **Storage Formats** | 8.5 (36 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Sharing** | 7.3 (31 reviews) | Not enough data | 
| **Security Standards** | 9.2 (42 reviews) | Not enough data | 
| **Encrypted Storage** | 9.3 (39 reviews) | Not enough data | 

#### Agentic AI - SaaS Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.8/10 | 50 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Email Storage** | 9.5 (43 reviews) | Not enough data | 
| **Encryption** | 9.3 (40 reviews) | Not enough data | 
| **Reporting** | 8.5 (40 reviews) | Not enough data | 
| **Email Analysis** | 8.2 (37 reviews) | Not enough data | 
| **Migration** | 7.6 (37 reviews) | Not enough data | 
| **Archive Backup** | 9.4 (46 reviews) | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 

#### Agentic AI - Email Archiving

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Full Text Search** | Not enough data | Not enough data | 
| **Metadata Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Indexing** | Not enough data | Not enough data | 
| **Email Attachment Protection** | Not enough data | Not enough data | 
| **Storage Management** | Not enough data | Not enough data | 
| **Data Retention Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Deduplication** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **eDiscovery** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Anti Spam** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Compression** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Simple Mail Transfer Protocol (SMTP)** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **Threat Protection** | Not enough data | Not enough data | 
| **Multiple File Format Support** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Filtering** | Not enough data | Not enough data | 
| **Match & Merge** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 3358 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Management** | 9.4 (2963 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 9.0 (894 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (498 reviews) | Not enough data | 
| **User Management** | 10.0 (7 reviews) | Not enough data | 
| **Task Management** | 10.0 (5 reviews) | Not enough data | 
| **Issue Management** | 9.7 (6 reviews) | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Monitoring** | 9.5 (2845 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (2064 reviews) | Not enough data | 
| **Application Deployment** | 8.8 (2341 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 9.2 (2814 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.6 (614 reviews) | Not enough data | 
| **Deployment Management** | 10.0 (5 reviews) | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | 10.0 (5 reviews) | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Workflow Management** | 8.7 (559 reviews) | Not enough data | 

#### Service Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Access** | 9.3 (2652 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.2 (506 reviews) | Not enough data | 
| **Ticketing** | 7.8 (668 reviews) | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (566 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (475 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (502 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (468 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (461 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (483 reviews) | Not enough data | 
| **Decision Making** | 7.2 (477 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Build Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **For MSPs** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Network Security** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 611 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Scope

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Inclusiveness** | 8.8 (448 reviews) | Not enough data | 
| **Multi-OS Support** | 9.0 (515 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting and Alerts** | 8.6 (494 reviews) | Not enough data | 
| **Endpoint Protection** | 8.5 (438 reviews) | Not enough data | 
| **Remote Wiping** | 7.6 (416 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Enrollment** | 9.0 (472 reviews) | Not enough data | 
| **Device Configuration** | 8.9 (478 reviews) | Not enough data | 
| **Device Compliance** | 8.8 (446 reviews) | Not enough data | 
| **Usage Information** | 8.8 (445 reviews) | Not enough data | 
| **Data Separation** | 7.8 (382 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (179 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (173 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (175 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (170 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (168 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (176 reviews) | Not enough data | 
| **Decision Making** | 7.3 (177 reviews) | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile Content Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **BYOD Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **App Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 833 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Performance Monitoring** | 8.9 (733 reviews) | Not enough data | 
| **Alerting** | 9.0 (779 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.1 (625 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.8 (625 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **360-Degree Network Visibility** | Feature Not Available | Not enough data | 
| **Automated Network Discovery** | Feature Not Available | Not enough data | 
| **Real-Time Monitoring** | 8.5 (306 reviews) | Not enough data | 
| **Bandwidth Monitoring** | Not enough data | Not enough data | 
| **IP Address Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Multi-Location Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Performance Baseline** | 8.3 (582 reviews) | Not enough data | 
| **Data Visualization** | 8.3 (599 reviews) | Not enough data | 
| **Path Analysis** | 7.6 (544 reviews) | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Trend Analysis** | Not enough data | Not enough data | 

#### Analytics - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Predictive Performance Analytics** | Feature Not Available | Not enough data | 
| **Packet & Flow Analysis** | 6.9 (241 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Encrypted Data Transmission** | Feature Not Available | Not enough data | 
| **Zero Trust and Identity Management** | Feature Not Available | Not enough data | 
| **Integrated Network Security** | Feature Not Available | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Network Resource Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Dynamic Network Optimization** | Feature Not Available | Not enough data | 
| **Automated Tasks Routing** | Feature Not Available | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Feature Not Available | Not enough data | 
| **Self-Healing Networks** | Feature Not Available | Not enough data | 
| **Predictive Network Maintenance** | Feature Not Available | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Self-Updating Maps** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Dependency Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Data Connectors** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Map Exporting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Color Codes/Icons** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Web Traffic Reporting** | Not enough data | Not enough data | 
| **Downtime Tracking** | Not enough data | Not enough data | 
| **Threshold Alerts** | Not enough data | Not enough data | 
| **Simple Network Management Protocol (SNMP)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Network Mapping** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Virtualization** | Not enough data | Not enough data | 
| **Baseline Manager** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Bug/Issue Capture** | Not enough data | Not enough data | 
| **Mobile Network Troubleshooting** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Customizable Dashboard** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 632 |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | 9.3 (581 reviews) ✓ Verified | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | 9.2 (580 reviews) ✓ Verified | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.5 (516 reviews) ✓ Verified | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | 7.2 (201 reviews) | 4.3 (9 reviews) | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Management Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | 8.3 (511 reviews) | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | 8.7 (519 reviews) ✓ Verified | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.5 (493 reviews) ✓ Verified | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 5.9 (24 reviews) | 
| **AI Text Summarization** | Feature Not Available | 6.5 (24 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (100 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.5 (99 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.8 (97 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.3 (98 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.3 (97 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.5 (99 reviews) | Feature Not Available | 
| **Decision Making** | 7.6 (97 reviews) | Feature Not Available | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 1417 |
| **SolarWinds Service Desk** | 8.2/10 | 76 |

#### Asset Inventory

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | 9.0 (1251 reviews) | 8.6 (66 reviews) | 
| **Software Asset Inventory** | 8.9 (1218 reviews) | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | 7.8 (1033 reviews) | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | 7.5 (304 reviews) | 8.0 (50 reviews) | 
| **Asset Discovery** | 8.2 (1088 reviews) | 8.0 (60 reviews) | 

#### Generative AI

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (258 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.3 (229 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.5 (229 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.2 (227 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.1 (220 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.2 (231 reviews) | Feature Not Available | 
| **Decision Making** | 7.3 (233 reviews) | Feature Not Available | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | 9.1 (1223 reviews) | 8.6 (65 reviews) | 
| **Asset Policy Management** | 8.8 (1062 reviews) | 8.0 (9 reviews) | 
| **Risk Management** | 8.1 (1020 reviews) | 8.0 (9 reviews) | 
| **Integrations** | 8.3 (1116 reviews) | 8.1 (57 reviews) | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Requisition Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Cost Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 2344 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Screen Sharing** | 9.3 (1898 reviews) | Not enough data | 
| **File Sharing** | 8.8 (1738 reviews) | Not enough data | 
| **Session Recording** | 7.9 (1474 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.3 (1929 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (1610 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.9 (1701 reviews) | Not enough data | 

#### Maintenance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Reboot** | 9.3 (1986 reviews) | Not enough data | 
| **Remote Printing** | 7.7 (1360 reviews) | Not enough data | 

#### Communication 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Text Chat** | 8.0 (1517 reviews) | Not enough data | 
| **VoIP** | Feature Not Available | Not enough data | 
| **Video Conference Call** | Feature Not Available | Not enough data | 
| **Screen Annotations** | 7.3 (1322 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | 8.4 (1377 reviews) | Not enough data | 
| **Compliance** | 8.5 (1429 reviews) | Not enough data | 

#### Device Support

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile Device Access** | 7.7 (1408 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.5 (1547 reviews) | Not enough data | 
| **Cross-Platform** | 8.5 (1498 reviews) | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.3 (1640 reviews) | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | 10.0 (5 reviews) | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 420 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Incremental Backup** | 9.0 (372 reviews) | Not enough data | 
| **OS Boot Recovery** | 8.0 (309 reviews) | Not enough data | 
| **Bootable Disk** | 8.1 (312 reviews) | Not enough data | 
| **Online Restore** | 8.7 (343 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Multiple Backup Versions** | 8.8 (340 reviews) | Not enough data | 
| **Unlimited Backup** | 8.6 (325 reviews) | Not enough data | 
| **Deduplication** | Feature Not Available | Not enough data | 
| **Lag Free Operation** | 8.7 (322 reviews) | Not enough data | 

#### Agentic AI - PC Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (110 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (99 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (98 reviews) | Not enough data | 
| **Decision Making** | 7.3 (98 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 276 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Search and Indexing** | 8.4 (229 reviews) | Not enough data | 
| **Version Control** | 8.4 (226 reviews) | Not enough data | 
| **Access and Permissions** | 8.8 (231 reviews) | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Integrations** | 8.4 (237 reviews) | Not enough data | 
| **Automation** | 8.9 (252 reviews) | Not enough data | 
| **Reporting** | 8.4 (234 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Document Automation** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Change Tracking** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Password Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Framework Management** | Not enough data | Not enough data | 
| **Credential Management** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Security Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Document Capture** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Process Management** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Website Monitoring** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Relationship Mapping** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **For the IT sector** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Knowledge Library** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 213 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Behavioral Analysis** | 7.3 (70 reviews) | Not enough data | 
| **Adaptive** | 7.5 (75 reviews) | Not enough data | 
| **Predictive** | 7.5 (75 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Patch Management** | 9.1 (190 reviews) | Not enough data | 
| **Oversees** | 8.4 (91 reviews) | Not enough data | 
| **Self-Healing** | 8.3 (97 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.3 (165 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | 8.3/10 | 488 |

#### Incident Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (459 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (455 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (356 reviews) | 
| **Surveys** | Not enough data | 8.0 (329 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | Not enough data | 7.2 (359 reviews) | 
| **Self Service** | Not enough data | 8.5 (401 reviews) | 
| **Active Directory** | Not enough data | 8.3 (340 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### System Control

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 861 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Regulation Compliant** | 8.7 (494 reviews) | Not enough data | 

#### Operating System

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Multi-Systems Support** | 9.4 (794 reviews) | Not enough data | 
| **Apple Support** | 8.2 (687 reviews) | Not enough data | 
| **Android Support** | 8.5 (612 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Applicatons Management** | 8.8 (680 reviews) | Not enough data | 
| **Applications Consolidation** | 8.4 (525 reviews) | Not enough data | 
| **Whitelist** | 8.5 (521 reviews) | Not enough data | 
| **Blacklist** | 8.4 (510 reviews) | Not enough data | 
| **Usage Information** | 8.7 (565 reviews) | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 
| **Lockdown Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **User Session Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Mobile Content Management** | Not enough data | Not enough data | 
| **Security Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Data Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Software Management** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Wipe** | 8.7 (569 reviews) | Not enough data | 
| **Security** | 8.8 (611 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (173 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (149 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (162 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (148 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (143 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (151 reviews) | Not enough data | 
| **Decision Making** | 7.8 (150 reviews) | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile Access** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Automatic Reset** | Not enough data | Not enough data | 
| **Onsite Printing** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **For Android Devices** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Digital Signage** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Touch Screen** | Not enough data | Not enough data | 
| **Point of Sale (POS)** | Not enough data | Not enough data | 
| **Timeout** | Not enough data | Not enough data | 
| **Multi-app mode** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **QR Codes** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Browsing Restrictions** | Not enough data | Not enough data | 
| **Customizable User Interface** | Not enough data | Not enough data | 
| **Self Check-In/Check-Out** | Not enough data | Not enough data | 
| **Secure Browsing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Video Looping** | Not enough data | Not enough data | 
| **Self Ordering** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Single-app mode** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Check-in/Check-out** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 
| **Order Entry** | Not enough data | Not enough data | 
| **Broadcast Messaging** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Wireless Internet Access Control** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Enrollments/Onboarding** | Not enough data | Not enough data | 
| **Automatic User/Device Recognition** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Kiosk Mode** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Synchronization Scheduling** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Wireless Troubleshooting** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Knowledge Base

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Collaboration Tools** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 1285 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Analysis

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Threat Detection** | 8.4 (877 reviews) | Not enough data | 

#### Platform

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Unified Communications Platform** | 8.0 (767 reviews) | Not enough data | 
| **Remote Access** | 9.3 (1153 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (726 reviews) | Not enough data | 
| **Asset Tracking** | 8.7 (907 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (804 reviews) | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Protection** | 8.9 (923 reviews) | Not enough data | 
| **Patch Management** | 9.3 (1140 reviews) | Not enough data | 
| **Disaster Recovery** | 7.8 (732 reviews) | Not enough data | 
| **Service Management** | 8.9 (826 reviews) | Not enough data | 
| **Workflow Management** | 8.3 (744 reviews) | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (198 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (161 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (170 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (158 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (154 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (164 reviews) | Not enough data | 
| **Decision Making** | 7.3 (165 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IT Reporting** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to NinjaOne (15):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to SolarWinds Service Desk (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 45.2% | 8.0% | 
| **Mid-Market** | 46.9% | 68.2% | 
| **Enterprise** | 7.9% | 23.7% | 

### By Industry

#### NinjaOne

- **Information Technology and Services:** 27.3%
- **Computer & Network Security:** 14.1%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.6%
- **Computer Software:** 2.7%
- **Construction:** 2.7%
- **Financial Services:** 2.1%
- **Retail:** 2.0%
- **Consulting:** 1.9%
- **Automotive:** 1.7%
- **Other:** 37.9%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.5%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.8%

---
## Alternatives

### Alternatives to NinjaOne

- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1260 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4174 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (563 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.6/5 stars (282 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (204 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.5/5 stars (125 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1453 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1199 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1138 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1982 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)
- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1260 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (972 reviews)

---
## Top Discussions

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk)