Link copied to clipboard # NinjaOne vs SolarWinds Service Desk Comparison - What are their main differences? Share [ Export ](/compare/ninjaone/solarwinds-service-desk/export.csv) NinjaOneSolarWinds Service Desk[+ Add Product](#) Pricing **NinjaOne** Free Trial No pricing available **SolarWinds Service Desk** Free Trial **$39.00** Per Month · ESSENTIALS **$99.00** Per Month · ADVANCED **$124.00** Per Month · PREMIER **Pricing Insights** from reviews Perceived Cost **NinjaOne** $$$$$ **SolarWinds Service Desk** $$$$$ Average Discount **NinjaOne** 10% **SolarWinds Service Desk** 15%5% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **NinjaOne** 6 months Based on 100 responses **SolarWinds Service Desk** 6 months Based on 100 responses Return on Investment **NinjaOne** 6 months Based on 100 responses **SolarWinds Service Desk** 6 months Based on 100 responses ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **NinjaOne** [ Easy Daily Use (2001) ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=2524383&qs=pros-and-cons#reviews)[ Fast Knowledgeable Support (899) ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=2522921&qs=pros-and-cons#reviews)[ Confusing Menu Navigation (255) ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=2524472&qs=pros-and-cons#reviews)[ Limited Report Detail (195) ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=2523614&qs=pros-and-cons#reviews) **SolarWinds Service Desk** [ Ticketing System (8) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308711&qs=pros-and-cons#reviews)[ Asset Management (7) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1307390&qs=pros-and-cons#reviews)[ Missing Features (5) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308697&qs=pros-and-cons#reviews)[ Asset Management (4) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308102&qs=pros-and-cons#reviews) Integrations **NinjaOne** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d51cf1dc1e453ece6b20813420b3a0d1/1password-saas-manager.jpg "Product Avatar Image") 1Password SaaS Manager ](https://www.g2.com/products/1password-saas-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image") Acronis Cyber Protect ](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud-now-acronis-cyber-platform.png "Product Avatar Image") Acronis Cyber Protect Cloud ](https://www.g2.com/products/acronis-cyber-protect-cloud-now-acronis-cyber-platform/reviews)[ View all ](https://www.g2.com/products/ninjaone/integrations) **SolarWinds Service Desk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_edaf150d0a2d861d1c8e93eb68293f01/api.png "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fee9ce87086ac591975faff7adca0570/automox.png "Product Avatar Image") Automox ](https://www.g2.com/products/automox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_20c010d5090054533c1b561ee4a019f9/dropbox.png "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4aea6e512d19f5e2149db80788077e9/google-analytics-360.png "Product Avatar Image") GA 360 ](https://www.g2.com/products/google-analytics-360/reviews)[ View all ](https://www.g2.com/products/solarwinds-service-desk/integrations) Screenshots **NinjaOne** ![NinjaOne screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1411688/00-NewHomepage-V2-1-_0-00-04-19_-copy.png) **SolarWinds Service Desk** ![SolarWinds Service Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1714566/Dashboards.jpg) **Ratings** from reviews Meets Requirements **NinjaOne** **9.0** /10 Based on 5,578 responses **SolarWinds Service Desk** **8.6** /10 Based on 696 responses Ease of Use **NinjaOne** **9.1** /10 Based on 5,635 responses **SolarWinds Service Desk** **9.0** /10 Based on 718 responses Ease of Setup **NinjaOne** **9.1** /10 Based on 5,337 responses **SolarWinds Service Desk** **8.6** /10 Based on 574 responses Ease of Admin **NinjaOne** **9.1** /10 Based on 4,539 responses **SolarWinds Service Desk** **8.9** /10 Based on 581 responses Quality of Support **NinjaOne** **9.1** /10 Based on 5,320 responses **SolarWinds Service Desk** **8.9** /10 Based on 687 responses Has the product been a good partner in doing business? **NinjaOne** **9.4** /10 Based on 4,444 responses **SolarWinds Service Desk** **9.0** /10 Based on 561 responses Product Direction (% positive) **NinjaOne** **9.6** /10 Based on 5,189 responses **SolarWinds Service Desk** **9.0** /10 Based on 679 responses **Features** ratings from reviews IT Service Management (ITSM) Tools **8.6** /10 Based on 1,014 responses **8.5** /10 Based on 144 responses Incident Management **8.1** /10 Based on 653 responses **7.6** /10 Based on 109 responses IT Asset Management **8.0** /10 Based on 1,451 responses **8.2** /10 Based on 77 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Patch Management **9.7** /10 Based on 81 responses Not enough data Server Backup **8.6** /10 Based on 483 responses Not enough data Online Backup **9.0** /10 Based on 596 responses Not enough data SaaS Backup **8.5** /10 Based on 70 responses Not enough data Email Archiving **7.8** /10 Based on 51 responses Not enough data Remote Monitoring & Management (RMM) **9.1** /10 Based on 3,729 responses Not enough data Unified Endpoint Management (UEM) **8.3** /10 Based on 635 responses Not enough data Network Monitoring **8.7** /10 Based on 953 responses Not enough data Remote Support **8.5** /10 Based on 2,754 responses Not enough data PC Backup **8.1** /10 Based on 427 responses Not enough data IT Documentation **8.5** /10 Based on 284 responses Not enough data Autonomous Endpoint Management (AEM) **8.2** /10 Based on 226 responses Not enough data Service Desk Not enough data **8.3** /10 Based on 492 responses Mobile Device Management (MDM) **9.1** /10 Based on 1,015 responses Not enough data Enterprise IT Management **8.9** /10 Based on 1,511 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 46.4% Mid-Market(51-1000 emp.) 46.1% Enterprise(\> 1000 emp.) 7.5% Small-Business(50 or fewer emp.) 46.4% Mid-Market(51-1000 emp.) 46.1% Enterprise(\> 1000 emp.) 7.5% Small-Business(50 or fewer emp.) 8.2% Mid-Market(51-1000 emp.) 68.2% Enterprise(\> 1000 emp.) 23.5% Small-Business(50 or fewer emp.) 8.2% Mid-Market(51-1000 emp.) 68.2% Enterprise(\> 1000 emp.) 23.5% **Reviewers' Industry** [![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")](https://www.g2.com/products/ninjaone/reviews) NinjaOne Information Technology and Services 27.5% Computer & Network Security 14.0% Hospital & Health Care 4.1% Manufacturing 3.9% Construction 2.9% Other 47.6% [![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")](https://www.g2.com/products/solarwinds-service-desk/reviews) SolarWinds Service Desk Information Technology and Services 12.6% Hospital & Health Care 7.4% Higher Education 4.7% Education Management 4.7% Financial Services 4.2% Other 66.2% Alternatives **NinjaOne Alternatives** ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management") [ Atera ](/products/atera-it-management/reviews) ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") [ TeamViewer ](/products/teamviewer/reviews) ![LogMeIn Resolve](https://images.g2crowd.com/uploads/product/hd_favicon/5df47d29bfebd94f95f917ab9355b37d/logmein-resolve.svg "LogMeIn Resolve") [ LogMeIn Resolve ](/products/logmein-resolve/reviews) ![Kaseya VSA](https://images.g2crowd.com/uploads/product/hd_favicon/ecb9bdd754b02209baddf11f0297f045/kaseya-vsa.svg "Kaseya VSA") [ Kaseya VSA ](/products/kaseya-vsa/reviews) **SolarWinds Service Desk Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ## NinjaOne vs SolarWinds Service Desk FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between SolarWinds Service Desk vs NinjaOne? NinjaOne stands out from SolarWinds Service Desk with higher reviewer ratings, broader feature strengths, and superior support and setup scores. | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | | --- | --- | | 4.3/5 (786 reviews) | 4.7/5 (5027 reviews) | | Mid-Market | Mid-Market | | 8.6 | 9.1 | | 8.9 | 9.1 | | Asset Management | Ease of Use | ### How do the pricing models of SolarWinds Service Desk and NinjaOne compare? NinjaOne is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost-effectiveness. - **SolarWinds Service Desk:** Reviewers describe it as cost-effective for organizations needing integrated asset management, but some mention the price point is high for advanced features. - **NinjaOne:** Many reviewers highlight its strong value, calling it economical and noting outstanding pricing for non-profits and competitive pricing overall. - **Switching reasons:** Recent reviews cite moving to NinjaOne for better value, more features, and improved support compared to previous solutions. ### What are the best alternatives to SolarWinds Service Desk and NinjaOne? The top three alternatives to SolarWinds Service Desk and NinjaOne are Atera, Freshservice, and ServiceNow IT Service Management. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | 4.3/5 (786 reviews) | Mid-Market | Cost-effective for integrated asset management | Asset Management | | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5027 reviews) | Mid-Market | Economical, strong value for non-profits | Ease of Use | | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1247 reviews) | Small-Business | — | Remote Monitoring and Management | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | IT Service Management | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | Enterprise Workflow Automation | ### Which Service Desk features should I prioritize when comparing SolarWinds Service Desk and NinjaOne? Buyers comparing SolarWinds Service Desk and NinjaOne should prioritize Asset Management, Ease of Use, Automation, Integrations, and Reporting. - **Asset Management:** SolarWinds Service Desk (7 all-time mentions), NinjaOne (asset management cited in recent reviews, 658 all-time mentions for Patch Management as a related area). - **Ease of Use:** SolarWinds Service Desk (9.0), NinjaOne (9.1), with 7 and 1373 all-time mentions respectively. - **Automation:** SolarWinds Service Desk (3 all-time mentions), NinjaOne (909 all-time mentions). - **Integrations:** SolarWinds Service Desk (API, Slack, Jira integrations cited), NinjaOne (529 all-time mentions for integrations). - **Reporting:** SolarWinds Service Desk reviewers note limited reporting flexibility, while NinjaOne reviewers mention a desire for more customizable reporting. ### What are the pros and cons of SolarWinds Service Desk vs NinjaOne? NinjaOne's headline strength is ease of use and automation, while SolarWinds Service Desk is recognized for integrated asset management and ticketing. - **SolarWinds Service Desk strengths:** Asset Management (7 all-time mentions), Ticketing System (8), Ease of Use (7), Ticket Management (7), Automation (3), Management Efficiency (3). - **SolarWinds Service Desk trade-offs:** Missing Features (5), Asset Management limitations (4), Limited Features (3), Complexity (2), Complex Setup (2), Expensive (2), Integration Issues (2). - **NinjaOne strengths:** Ease of Use (1373), Automation (909), Remote Access (867), Features (852), Customer Support (733), User Interface (724), Patch Management (658), Integrations (529), Easy Setup (529), Simple (512). - **NinjaOne trade-offs:** Missing Features (792), Improvement Needed (424), Limited Features (396). ### Is SolarWinds Service Desk or NinjaOne better for small businesses? NinjaOne is the better fit for small businesses, with strong reviewer sentiment and a high volume of small-business-focused reviews. - **SolarWinds Service Desk:** Largest segment is Mid-Market; reviewers note it is suitable for small to midsize businesses but mention some complexity and higher cost for advanced features. - **NinjaOne:** Largest segment is Mid-Market, but reviewers consistently highlight its ease of use, quick setup, and strong value for small teams and non-profits. ### Which Service Desk platform has better integrations? NinjaOne is favored by reviewers for integrations, with more than 500 reviews mentioning this strength. - **SolarWinds Service Desk:** API, Slack, and Jira integrations are cited in recent reviews, with 38, 12, and 9 all-time mentions respectively. - **NinjaOne:** Integrations are cited in 529 reviews, with reviewers highlighting broad integration capabilities and ease of connecting with other applications. ### How do SolarWinds Service Desk and NinjaOne compare on customer support? NinjaOne and SolarWinds Service Desk are rated nearly equally on Quality of Support, with NinjaOne holding a slight advantage (9.1 vs 8.9). - **SolarWinds Service Desk:** Reviewers describe support as generally responsive and knowledgeable, though some mention delays or being directed to knowledge bases instead of direct help. - **NinjaOne:** Reviewers consistently praise support for being efficient, helpful, and responsive, with many citing positive experiences and ongoing improvements. ### Which is easier to implement, SolarWinds Service Desk or NinjaOne? NinjaOne is rated higher for Ease of Setup (9.1 vs 8.6), with reviewers highlighting its quick and straightforward implementation. - **SolarWinds Service Desk:** Reviewers note it is easy to deploy as a SaaS solution, but some mention initial configuration requires thoughtful setup for workflows and custom fields. - **NinjaOne:** Reviewers consistently describe setup as fast, easy, and intuitive, with many citing minimal training required and rapid onboarding for new users. ### Which product has better Asset Management? NinjaOne is favored for Asset Management, with more reviewers citing its asset tracking and management capabilities. - **SolarWinds Service Desk:** Asset Management is a top-cited feature (7 all-time mentions), with reviewers noting its integration with ticketing and user management, though some mention limitations in customization and search. - **NinjaOne:** Asset Management is frequently cited in recent reviews, with reviewers highlighting centralized endpoint inventory, real-time monitoring, and unified device management; 658 all-time mentions for Patch Management as a related area.