# NinjaOne vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in streamlining day-to-day endpoint management, with users highlighting its **centralized device dashboard** and **automation policies** as standout features that simplify operations without adding unnecessary complexity.
- **Users say** that SolarWinds Service Desk offers a flexible and collaborative environment, particularly praising its **intuitive interface** which makes it easy for teams to manage tickets and service requests without extensive training.
- **According to verified reviews** , NinjaOne has a significantly higher overall satisfaction score, reflecting its strong performance in areas like **ease of setup** and **quality of support** , which users find to be quick and reliable.
- **Reviewers mention** that while SolarWinds Service Desk provides a comprehensive solution for incident management, it sometimes struggles with configuration challenges, which can hinder its ability to meet specific workflow needs.
- **Users highlight** that NinjaOne's quick installation process and effective reporting capabilities make it a preferred choice for many, with feedback noting that it integrates well with third-party services, enhancing its overall value.
- **G2 reviewers indicate** that SolarWinds Service Desk shines in its ticketing system, receiving praise for its ability to handle incidents and change orders effectively, but it still faces challenges in areas like asset management compared to NinjaOne's superior performance.



| | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 4,561 | 785 | 
| **Largest Market Segment** | Mid-Market (48.0% of reviews) | Mid-Market (68.3% of reviews) | 
| **Entry Level Price** | No pricing available | $39.00 Per Month | 

---
## Top Pros & Cons

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Automation (909 reviews)

Cons:
- Missing Features (792 reviews)
- Improvement Needed (424 reviews)

### SolarWinds Service Desk

Pros:
- Ticketing System (8 reviews)
- Asset Management (7 reviews)

Cons:
- Missing Features (5 reviews)
- Asset Management (4 reviews)

---
## Ratings Comparison
| Rating | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (4310 reviews) | 8.6 (694 reviews) | 
  | **Ease of Use** | 9.1 (4354 reviews) | 9.0 (712 reviews) | 
  | **Ease of Setup** | 9.1 (4096 reviews) | 8.6 (572 reviews) | 
  | **Ease of Admin** | 9.1 (3290 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 9.1 (4124 reviews) | 8.9 (681 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (3221 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 9.7 (4147 reviews) | 9.0 (678 reviews) | 

---
## Pricing

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 880 |
| **SolarWinds Service Desk** | 8.5/10 | 143 |

#### Administration

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | 8.2 (685 reviews) | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | 8.8 (739 reviews) | 8.5 (114 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.3 (733 reviews) | 8.3 (122 reviews) ✓ Verified | 

#### Service Desk

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | 8.2 (741 reviews) | 9.3 (128 reviews) ✓ Verified | 
| **Incident Reports** | 7.9 (681 reviews) | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | 7.7 (648 reviews) | 8.7 (124 reviews) ✓ Verified | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.3 (651 reviews) | 8.1 (68 reviews) ✓ Verified | 
| **Administration Console** | 9.0 (651 reviews) | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | 8.7 (618 reviews) | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | 8.9 (621 reviews) | 8.3 (61 reviews) ✓ Verified | 
| **Policy Dictation** | 8.4 (593 reviews) | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | 7.6 (655 reviews) | 9.2 (74 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (629 reviews) | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | 8.9 (682 reviews) | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | 9.0 (702 reviews) | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (178 reviews) | Feature Not Available | 
| **Multi-step Planning** | 6.8 (173 reviews) | Feature Not Available | 
| **Cross-system Integration** | 6.9 (172 reviews) | Feature Not Available | 
| **Adaptive Learning** | 6.8 (173 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 6.7 (171 reviews) | Feature Not Available | 
| **Proactive Assistance** | 6.8 (171 reviews) | Feature Not Available | 
| **Decision Making** | 6.8 (169 reviews) | Feature Not Available | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 426 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Server Backup** | 8.9 (377 reviews) | Not enough data | 
| **Database Server Backup** | 8.3 (311 reviews) | Not enough data | 
| **Virtual Machines** | 8.5 (335 reviews) | Not enough data | 
| **Repository Models** | 8.3 (290 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Continuous Backup** | Feature Not Available | Not enough data | 
| **Disaster Recovery** | 8.4 (312 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (308 reviews) | Not enough data | 
| **Remote Backup** | 8.9 (350 reviews) | Not enough data | 
| **Activity Monitoring** | 9.2 (376 reviews) | Not enough data | 

#### Compliance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Security Standards** | 8.8 (306 reviews) | Not enough data | 
| **Cloud Data Protection** | 8.4 (288 reviews) | Not enough data | 
| **Data Deduplication** | Feature Not Available | Not enough data | 

#### Agentic AI - Server Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (69 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (66 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (67 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (65 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (65 reviews) | Not enough data | 
| **Decision Making** | 7.5 (66 reviews) | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.7/10 | 470 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Real-time Sync** | 8.4 (100 reviews) | Not enough data | 
| **Storage Capacity** | 8.8 (355 reviews) | Not enough data | 
| **Remote Backup** | 9.1 (409 reviews) | Not enough data | 
| **Versioning** | 8.5 (360 reviews) | Not enough data | 
| **Mobile Backup Application** | Feature Not Available | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Disk Backup** | Feature Not Available | Not enough data | 
| **Local Backup** | 8.7 (367 reviews) | Not enough data | 
| **Storage Formats** | 8.3 (334 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Sharing** | 8.3 (341 reviews) | Not enough data | 
| **Security Standards** | 8.8 (347 reviews) | Not enough data | 
| **Encrypted Storage** | 8.8 (342 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 51 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Real-time Sync** | 8.5 (40 reviews) | Not enough data | 
| **Storage Capacity** | 9.6 (43 reviews) | Not enough data | 
| **Remote Backup** | 9.3 (44 reviews) | Not enough data | 
| **Versioning** | 9.0 (42 reviews) | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Variety** | 9.1 (20 reviews) | Not enough data | 
| **SaaS Application Variety** | 8.7 (38 reviews) | Not enough data | 
| **Storage Formats** | 8.5 (36 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Sharing** | 7.3 (31 reviews) | Not enough data | 
| **Security Standards** | 9.1 (41 reviews) | Not enough data | 
| **Encrypted Storage** | 9.3 (39 reviews) | Not enough data | 

#### Agentic AI - SaaS Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.8/10 | 46 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Email Storage** | 9.5 (42 reviews) | Not enough data | 
| **Encryption** | 9.3 (39 reviews) | Not enough data | 
| **Reporting** | 8.4 (38 reviews) | Not enough data | 
| **Email Analysis** | 8.2 (36 reviews) | Not enough data | 
| **Migration** | 7.5 (36 reviews) | Not enough data | 
| **Archive Backup** | 9.3 (43 reviews) | Not enough data | 

#### Agentic AI - Email Archiving

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 2951 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Management** | 9.4 (2637 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (752 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.2 (475 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Monitoring** | 9.4 (2541 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (1975 reviews) | Not enough data | 
| **Application Deployment** | 8.8 (2194 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 9.1 (2551 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.6 (559 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Workflow Management** | 8.6 (528 reviews) | Not enough data | 

#### Service Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Access** | 9.2 (2430 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.2 (482 reviews) | Not enough data | 
| **Ticketing** | 7.7 (603 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (537 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (470 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (486 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (462 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (458 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (468 reviews) | Not enough data | 
| **Decision Making** | 7.1 (465 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 530 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Scope

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Inclusiveness** | 8.7 (435 reviews) | Not enough data | 
| **Multi-OS Support** | 8.9 (467 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting and Alerts** | 8.6 (458 reviews) | Not enough data | 
| **Endpoint Protection** | 8.4 (414 reviews) | Not enough data | 
| **Remote Wiping** | 7.5 (399 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Enrollment** | 8.9 (439 reviews) | Not enough data | 
| **Device Configuration** | 8.8 (442 reviews) | Not enough data | 
| **Device Compliance** | 8.7 (422 reviews) | Not enough data | 
| **Usage Information** | 8.8 (421 reviews) | Not enough data | 
| **Data Separation** | 7.8 (376 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (173 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (170 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (172 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (168 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (166 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (171 reviews) | Not enough data | 
| **Decision Making** | 7.3 (174 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 795 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Performance Monitoring** | 8.9 (712 reviews) | Not enough data | 
| **Alerting** | 9.0 (746 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.1 (621 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.8 (618 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **360-Degree Network Visibility** | Feature Not Available | Not enough data | 
| **Automated Network Discovery** | Feature Not Available | Not enough data | 
| **Real-Time Monitoring** | 8.4 (287 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Performance Baseline** | 8.3 (577 reviews) | Not enough data | 
| **Data Visualization** | 8.3 (591 reviews) | Not enough data | 
| **Path Analysis** | 7.6 (542 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Predictive Performance Analytics** | Feature Not Available | Not enough data | 
| **Packet & Flow Analysis** | 6.9 (240 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Encrypted Data Transmission** | Feature Not Available | Not enough data | 
| **Zero Trust and Identity Management** | Feature Not Available | Not enough data | 
| **Integrated Network Security** | Feature Not Available | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Dynamic Network Optimization** | Feature Not Available | Not enough data | 
| **Automated Tasks Routing** | Feature Not Available | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Feature Not Available | Not enough data | 
| **Self-Healing Networks** | Feature Not Available | Not enough data | 
| **Predictive Network Maintenance** | Feature Not Available | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 622 |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | 9.3 (576 reviews) ✓ Verified | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | 9.2 (575 reviews) ✓ Verified | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.5 (512 reviews) ✓ Verified | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | 7.2 (200 reviews) | 4.3 (9 reviews) | 

#### Management Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | 8.3 (506 reviews) | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | 8.7 (516 reviews) ✓ Verified | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.5 (490 reviews) ✓ Verified | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 5.9 (24 reviews) | 
| **AI Text Summarization** | Feature Not Available | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (99 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.5 (97 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.8 (96 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.3 (95 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.2 (95 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.4 (95 reviews) | Feature Not Available | 
| **Decision Making** | 7.5 (93 reviews) | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 1345 |
| **SolarWinds Service Desk** | 8.2/10 | 76 |

#### Asset Inventory

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | 9.0 (1213 reviews) | 8.6 (66 reviews) | 
| **Software Asset Inventory** | 8.9 (1182 reviews) | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | 7.8 (1029 reviews) | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | 7.4 (296 reviews) | 8.0 (50 reviews) | 
| **Asset Discovery** | 8.2 (1075 reviews) | 8.0 (60 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (249 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.3 (228 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.5 (225 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.2 (223 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.1 (219 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.1 (226 reviews) | Feature Not Available | 
| **Decision Making** | 7.1 (225 reviews) | Feature Not Available | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | 9.1 (1178 reviews) | 8.6 (65 reviews) | 
| **Asset Policy Management** | 8.7 (1052 reviews) | 8.0 (9 reviews) | 
| **Risk Management** | 8.1 (1012 reviews) | 8.0 (9 reviews) | 
| **Integrations** | 8.2 (1091 reviews) | 8.1 (57 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 2101 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Screen Sharing** | 9.2 (1776 reviews) | Not enough data | 
| **File Sharing** | 8.7 (1647 reviews) | Not enough data | 
| **Session Recording** | 7.8 (1436 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.2 (1797 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (1565 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.8 (1633 reviews) | Not enough data | 

#### Maintenance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Reboot** | 9.2 (1817 reviews) | Not enough data | 
| **Remote Printing** | 7.7 (1349 reviews) | Not enough data | 

#### Communication 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Text Chat** | 8.0 (1462 reviews) | Not enough data | 
| **VoIP** | Feature Not Available | Not enough data | 
| **Video Conference Call** | Feature Not Available | Not enough data | 
| **Screen Annotations** | 7.2 (1310 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | 8.3 (1367 reviews) | Not enough data | 
| **Compliance** | 8.5 (1408 reviews) | Not enough data | 

#### Device Support

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile Device Access** | 7.7 (1380 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.4 (1496 reviews) | Not enough data | 
| **Cross-Platform** | 8.5 (1461 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.2 (1563 reviews) | Not enough data | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 383 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Incremental Backup** | 8.9 (350 reviews) | Not enough data | 
| **OS Boot Recovery** | 8.0 (304 reviews) | Not enough data | 
| **Bootable Disk** | 8.1 (305 reviews) | Not enough data | 
| **Online Restore** | 8.6 (333 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Multiple Backup Versions** | 8.8 (327 reviews) | Not enough data | 
| **Unlimited Backup** | 8.6 (315 reviews) | Not enough data | 
| **Deduplication** | Feature Not Available | Not enough data | 
| **Lag Free Operation** | 8.7 (315 reviews) | Not enough data | 

#### Agentic AI - PC Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (97 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (94 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (92 reviews) | Not enough data | 
| **Decision Making** | 7.2 (93 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 259 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Search and Indexing** | 8.4 (224 reviews) | Not enough data | 
| **Version Control** | 8.4 (222 reviews) | Not enough data | 
| **Access and Permissions** | 8.8 (225 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Integrations** | 8.4 (228 reviews) | Not enough data | 
| **Automation** | 8.9 (243 reviews) | Not enough data | 
| **Reporting** | 8.4 (228 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 162 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Behavioral Analysis** | 7.2 (68 reviews) | Not enough data | 
| **Adaptive** | 7.4 (71 reviews) | Not enough data | 
| **Predictive** | 7.5 (72 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Patch Management** | 9.0 (146 reviews) | Not enough data | 
| **Oversees** | 8.3 (81 reviews) | Not enough data | 
| **Self-Healing** | 8.2 (85 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.2 (131 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | 8.3/10 | 488 |

#### Incident Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (459 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | 

#### Reporting

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (455 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (356 reviews) | 
| **Surveys** | Not enough data | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | Not enough data | 7.2 (359 reviews) | 
| **Self Service** | Not enough data | 8.5 (401 reviews) | 
| **Active Directory** | Not enough data | 8.3 (340 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### System Control

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 717 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Regulation Compliant** | 8.6 (471 reviews) | Not enough data | 

#### Operating System

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Multi-Systems Support** | 9.3 (674 reviews) | Not enough data | 
| **Apple Support** | 8.2 (606 reviews) | Not enough data | 
| **Android Support** | 8.4 (567 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Applicatons Management** | 8.7 (595 reviews) | Not enough data | 
| **Applications Consolidation** | 8.4 (503 reviews) | Not enough data | 
| **Whitelist** | 8.4 (501 reviews) | Not enough data | 
| **Blacklist** | 8.3 (494 reviews) | Not enough data | 
| **Usage Information** | 8.6 (526 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Wipe** | 8.6 (521 reviews) | Not enough data | 
| **Security** | 8.7 (539 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (159 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (148 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (153 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (148 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (142 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (150 reviews) | Not enough data | 
| **Decision Making** | 7.8 (147 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Knowledge Base

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 1077 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Analysis

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Threat Detection** | 8.2 (805 reviews) | Not enough data | 

#### Platform

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (731 reviews) | Not enough data | 
| **Remote Access** | 9.2 (976 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (707 reviews) | Not enough data | 
| **Asset Tracking** | 8.6 (825 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.4 (758 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Protection** | 8.8 (841 reviews) | Not enough data | 
| **Patch Management** | 9.3 (976 reviews) | Not enough data | 
| **Disaster Recovery** | 7.7 (704 reviews) | Not enough data | 
| **Service Management** | 8.8 (773 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (718 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (182 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (158 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (164 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (155 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (153 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (159 reviews) | Not enough data | 
| **Decision Making** | 7.1 (159 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to NinjaOne (15):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to SolarWinds Service Desk (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 44.4% | 7.9% | 
| **Mid-Market** | 48.0% | 68.3% | 
| **Enterprise** | 7.6% | 23.7% | 

### By Industry

#### NinjaOne

- **Information Technology and Services:** 27.4%
- **Computer & Network Security:** 13.4%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.5%
- **Computer Software:** 2.8%
- **Construction:** 2.5%
- **Financial Services:** 2.2%
- **Retail:** 2.2%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.4%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.5%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.8%

---
## Alternatives

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1220 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (258 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1437 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1100 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1902 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1220 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews)

---
## Top Discussions

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk)