# NinjaOne vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in streamlining day-to-day endpoint management, with users highlighting its **centralized device dashboard** and **automation policies** as standout features that simplify operations without adding unnecessary complexity.
- **Users say** that SolarWinds Service Desk offers a flexible and collaborative environment, particularly praising its **intuitive interface** which makes it easy for teams to manage tickets and service requests without extensive training.
- **According to verified reviews** , NinjaOne has a significantly higher overall satisfaction score, reflecting its strong performance in areas like **ease of setup** and **quality of support** , which users find to be quick and reliable.
- **Reviewers mention** that while SolarWinds Service Desk provides a comprehensive solution for incident management, it sometimes struggles with configuration challenges, which can hinder its ability to meet specific workflow needs.
- **Users highlight** that NinjaOne's quick installation process and effective reporting capabilities make it a preferred choice for many, with feedback noting that it integrates well with third-party services, enhancing its overall value.
- **G2 reviewers indicate** that SolarWinds Service Desk shines in its ticketing system, receiving praise for its ability to handle incidents and change orders effectively, but it still faces challenges in areas like asset management compared to NinjaOne's superior performance.



| | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 4,591 | 785 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Mid-Market (68.3% of reviews) | 
| **Entry Level Price** | No pricing available | $39.00 Per Month | 

---
## Top Pros & Cons

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Automation (909 reviews)

Cons:
- Missing Features (792 reviews)
- Improvement Needed (424 reviews)

### SolarWinds Service Desk

Pros:
- Ticketing System (8 reviews)
- Asset Management (7 reviews)

Cons:
- Missing Features (5 reviews)
- Asset Management (4 reviews)

---
## Ratings Comparison
| Rating | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (4357 reviews) | 8.6 (694 reviews) | 
  | **Ease of Use** | 9.1 (4401 reviews) | 9.0 (712 reviews) | 
  | **Ease of Setup** | 9.1 (4144 reviews) | 8.6 (572 reviews) | 
  | **Ease of Admin** | 9.1 (3335 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 9.1 (4168 reviews) | 8.9 (681 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (3263 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 9.7 (4189 reviews) | 9.0 (678 reviews) | 

---
## Pricing

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 887 |
| **SolarWinds Service Desk** | 8.5/10 | 143 |

#### Administration

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | 8.2 (687 reviews) | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | 8.8 (742 reviews) | 8.5 (114 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.3 (739 reviews) | 8.3 (122 reviews) ✓ Verified | 

#### Service Desk

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | 8.2 (746 reviews) | 9.3 (128 reviews) ✓ Verified | 
| **Incident Reports** | 7.9 (684 reviews) | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | 7.7 (649 reviews) | 8.7 (124 reviews) ✓ Verified | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.3 (654 reviews) | 8.1 (68 reviews) ✓ Verified | 
| **Administration Console** | 9.0 (654 reviews) | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | 8.7 (621 reviews) | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | 8.9 (623 reviews) | 8.3 (61 reviews) ✓ Verified | 
| **Policy Dictation** | 8.4 (596 reviews) | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | 7.7 (658 reviews) | 9.2 (74 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (631 reviews) | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | 8.9 (685 reviews) | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | 9.0 (706 reviews) | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (179 reviews) | Feature Not Available | 
| **Multi-step Planning** | 6.8 (174 reviews) | Feature Not Available | 
| **Cross-system Integration** | 6.9 (173 reviews) | Feature Not Available | 
| **Adaptive Learning** | 6.8 (174 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 6.7 (172 reviews) | Feature Not Available | 
| **Proactive Assistance** | 6.8 (172 reviews) | Feature Not Available | 
| **Decision Making** | 6.9 (170 reviews) | Feature Not Available | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 430 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Server Backup** | 8.9 (380 reviews) | Not enough data | 
| **Database Server Backup** | 8.3 (312 reviews) | Not enough data | 
| **Virtual Machines** | 8.5 (335 reviews) | Not enough data | 
| **Repository Models** | 8.3 (290 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Continuous Backup** | Feature Not Available | Not enough data | 
| **Disaster Recovery** | 8.4 (314 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (310 reviews) | Not enough data | 
| **Remote Backup** | 8.9 (353 reviews) | Not enough data | 
| **Activity Monitoring** | 9.3 (380 reviews) | Not enough data | 

#### Compliance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Security Standards** | 8.8 (308 reviews) | Not enough data | 
| **Cloud Data Protection** | 8.4 (288 reviews) | Not enough data | 
| **Data Deduplication** | Feature Not Available | Not enough data | 

#### Agentic AI - Server Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (70 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (67 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (68 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (65 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (66 reviews) | Not enough data | 
| **Decision Making** | 7.5 (66 reviews) | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.7/10 | 475 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Real-time Sync** | 8.5 (104 reviews) | Not enough data | 
| **Storage Capacity** | 8.8 (357 reviews) | Not enough data | 
| **Remote Backup** | 9.1 (414 reviews) | Not enough data | 
| **Versioning** | 8.5 (362 reviews) | Not enough data | 
| **Mobile Backup Application** | Feature Not Available | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Disk Backup** | Feature Not Available | Not enough data | 
| **Local Backup** | 8.7 (369 reviews) | Not enough data | 
| **Storage Formats** | 8.3 (334 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Sharing** | 8.3 (343 reviews) | Not enough data | 
| **Security Standards** | 8.8 (349 reviews) | Not enough data | 
| **Encrypted Storage** | 8.8 (344 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 51 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Real-time Sync** | 8.5 (40 reviews) | Not enough data | 
| **Storage Capacity** | 9.6 (43 reviews) | Not enough data | 
| **Remote Backup** | 9.3 (44 reviews) | Not enough data | 
| **Versioning** | 9.0 (42 reviews) | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Variety** | 9.1 (20 reviews) | Not enough data | 
| **SaaS Application Variety** | 8.7 (38 reviews) | Not enough data | 
| **Storage Formats** | 8.5 (36 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **File Sharing** | 7.3 (31 reviews) | Not enough data | 
| **Security Standards** | 9.1 (41 reviews) | Not enough data | 
| **Encrypted Storage** | 9.3 (39 reviews) | Not enough data | 

#### Agentic AI - SaaS Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.8/10 | 48 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Email Storage** | 9.5 (43 reviews) | Not enough data | 
| **Encryption** | 9.3 (40 reviews) | Not enough data | 
| **Reporting** | 8.4 (39 reviews) | Not enough data | 
| **Email Analysis** | 8.2 (37 reviews) | Not enough data | 
| **Migration** | 7.6 (37 reviews) | Not enough data | 
| **Archive Backup** | 9.4 (45 reviews) | Not enough data | 

#### Agentic AI - Email Archiving

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 2984 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Management** | 9.4 (2665 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (764 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.2 (478 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Monitoring** | 9.4 (2566 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (1981 reviews) | Not enough data | 
| **Application Deployment** | 8.8 (2209 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 9.1 (2572 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.6 (564 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Workflow Management** | 8.6 (532 reviews) | Not enough data | 

#### Service Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Access** | 9.3 (2449 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.2 (485 reviews) | Not enough data | 
| **Ticketing** | 7.7 (611 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (540 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (471 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (487 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (463 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (459 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (469 reviews) | Not enough data | 
| **Decision Making** | 7.1 (467 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 540 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Scope

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Inclusiveness** | 8.7 (439 reviews) | Not enough data | 
| **Multi-OS Support** | 8.9 (472 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting and Alerts** | 8.6 (463 reviews) | Not enough data | 
| **Endpoint Protection** | 8.4 (417 reviews) | Not enough data | 
| **Remote Wiping** | 7.5 (402 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Enrollment** | 8.9 (444 reviews) | Not enough data | 
| **Device Configuration** | 8.8 (447 reviews) | Not enough data | 
| **Device Compliance** | 8.7 (426 reviews) | Not enough data | 
| **Usage Information** | 8.8 (424 reviews) | Not enough data | 
| **Data Separation** | 7.8 (379 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (174 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (171 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (173 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (169 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (167 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (173 reviews) | Not enough data | 
| **Decision Making** | 7.3 (175 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 799 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Performance Monitoring** | 8.9 (717 reviews) | Not enough data | 
| **Alerting** | 9.0 (750 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.1 (623 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.8 (621 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **360-Degree Network Visibility** | Feature Not Available | Not enough data | 
| **Automated Network Discovery** | Feature Not Available | Not enough data | 
| **Real-Time Monitoring** | 8.5 (289 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Performance Baseline** | 8.3 (579 reviews) | Not enough data | 
| **Data Visualization** | 8.3 (593 reviews) | Not enough data | 
| **Path Analysis** | 7.6 (544 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Predictive Performance Analytics** | Feature Not Available | Not enough data | 
| **Packet & Flow Analysis** | 6.9 (241 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Encrypted Data Transmission** | Feature Not Available | Not enough data | 
| **Zero Trust and Identity Management** | Feature Not Available | Not enough data | 
| **Integrated Network Security** | Feature Not Available | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Dynamic Network Optimization** | Feature Not Available | Not enough data | 
| **Automated Tasks Routing** | Feature Not Available | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Feature Not Available | Not enough data | 
| **Self-Healing Networks** | Feature Not Available | Not enough data | 
| **Predictive Network Maintenance** | Feature Not Available | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 625 |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | 9.3 (578 reviews) ✓ Verified | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | 9.2 (577 reviews) ✓ Verified | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.5 (514 reviews) ✓ Verified | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | 7.2 (201 reviews) | 4.3 (9 reviews) | 

#### Management Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | 8.3 (508 reviews) | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | 8.7 (517 reviews) ✓ Verified | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.5 (491 reviews) ✓ Verified | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 5.9 (24 reviews) | 
| **AI Text Summarization** | Feature Not Available | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (100 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.5 (98 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.8 (97 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.3 (97 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.3 (97 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.4 (97 reviews) | Feature Not Available | 
| **Decision Making** | 7.6 (95 reviews) | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 1352 |
| **SolarWinds Service Desk** | 8.2/10 | 76 |

#### Asset Inventory

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | 9.0 (1217 reviews) | 8.6 (66 reviews) | 
| **Software Asset Inventory** | 8.9 (1186 reviews) | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | 7.8 (1031 reviews) | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | 7.4 (297 reviews) | 8.0 (50 reviews) | 
| **Asset Discovery** | 8.2 (1077 reviews) | 8.0 (60 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (252 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.3 (229 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.5 (227 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.2 (225 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.1 (221 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.2 (228 reviews) | Feature Not Available | 
| **Decision Making** | 7.2 (227 reviews) | Feature Not Available | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | 9.1 (1183 reviews) | 8.6 (65 reviews) | 
| **Asset Policy Management** | 8.7 (1054 reviews) | 8.0 (9 reviews) | 
| **Risk Management** | 8.1 (1014 reviews) | 8.0 (9 reviews) | 
| **Integrations** | 8.2 (1094 reviews) | 8.1 (57 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 2119 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Screen Sharing** | 9.2 (1786 reviews) | Not enough data | 
| **File Sharing** | 8.7 (1657 reviews) | Not enough data | 
| **Session Recording** | 7.8 (1440 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.2 (1807 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (1569 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.8 (1639 reviews) | Not enough data | 

#### Maintenance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Reboot** | 9.2 (1827 reviews) | Not enough data | 
| **Remote Printing** | 7.7 (1350 reviews) | Not enough data | 

#### Communication 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Text Chat** | 8.0 (1469 reviews) | Not enough data | 
| **VoIP** | Feature Not Available | Not enough data | 
| **Video Conference Call** | Feature Not Available | Not enough data | 
| **Screen Annotations** | 7.2 (1313 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | 8.3 (1368 reviews) | Not enough data | 
| **Compliance** | 8.5 (1410 reviews) | Not enough data | 

#### Device Support

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile Device Access** | 7.7 (1382 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.4 (1503 reviews) | Not enough data | 
| **Cross-Platform** | 8.5 (1466 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.2 (1572 reviews) | Not enough data | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 386 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality 

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Incremental Backup** | 8.9 (351 reviews) | Not enough data | 
| **OS Boot Recovery** | 8.0 (305 reviews) | Not enough data | 
| **Bootable Disk** | 8.1 (306 reviews) | Not enough data | 
| **Online Restore** | 8.6 (335 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Multiple Backup Versions** | 8.8 (328 reviews) | Not enough data | 
| **Unlimited Backup** | 8.6 (316 reviews) | Not enough data | 
| **Deduplication** | Feature Not Available | Not enough data | 
| **Lag Free Operation** | 8.7 (316 reviews) | Not enough data | 

#### Agentic AI - PC Backup

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (99 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (96 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (94 reviews) | Not enough data | 
| **Decision Making** | 7.2 (95 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 262 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Search and Indexing** | 8.4 (226 reviews) | Not enough data | 
| **Version Control** | 8.4 (223 reviews) | Not enough data | 
| **Access and Permissions** | 8.8 (227 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Integrations** | 8.4 (229 reviews) | Not enough data | 
| **Automation** | 8.9 (244 reviews) | Not enough data | 
| **Reporting** | 8.4 (229 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 167 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Behavioral Analysis** | 7.2 (69 reviews) | Not enough data | 
| **Adaptive** | 7.5 (73 reviews) | Not enough data | 
| **Predictive** | 7.5 (73 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Patch Management** | 9.1 (151 reviews) | Not enough data | 
| **Oversees** | 8.4 (84 reviews) | Not enough data | 
| **Self-Healing** | 8.2 (85 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.2 (134 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | 8.3/10 | 488 |

#### Incident Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (459 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | 

#### Reporting

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (455 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (356 reviews) | 
| **Surveys** | Not enough data | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | Not enough data | 7.2 (359 reviews) | 
| **Self Service** | Not enough data | 8.5 (401 reviews) | 
| **Active Directory** | Not enough data | 8.3 (340 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### System Control

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 733 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Regulation Compliant** | 8.6 (474 reviews) | Not enough data | 

#### Operating System

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Multi-Systems Support** | 9.3 (687 reviews) | Not enough data | 
| **Apple Support** | 8.2 (615 reviews) | Not enough data | 
| **Android Support** | 8.4 (572 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Applicatons Management** | 8.7 (604 reviews) | Not enough data | 
| **Applications Consolidation** | 8.4 (508 reviews) | Not enough data | 
| **Whitelist** | 8.4 (505 reviews) | Not enough data | 
| **Blacklist** | 8.3 (497 reviews) | Not enough data | 
| **Usage Information** | 8.6 (531 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Remote Wipe** | 8.6 (526 reviews) | Not enough data | 
| **Security** | 8.7 (545 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (162 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (149 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (155 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (149 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (143 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (151 reviews) | Not enough data | 
| **Decision Making** | 7.8 (148 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Knowledge Base

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 1098 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Analysis

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Threat Detection** | 8.2 (811 reviews) | Not enough data | 

#### Platform

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (738 reviews) | Not enough data | 
| **Remote Access** | 9.2 (995 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (713 reviews) | Not enough data | 
| **Asset Tracking** | 8.6 (833 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.4 (763 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Protection** | 8.8 (847 reviews) | Not enough data | 
| **Patch Management** | 9.3 (990 reviews) | Not enough data | 
| **Disaster Recovery** | 7.7 (710 reviews) | Not enough data | 
| **Service Management** | 8.8 (781 reviews) | Not enough data | 
| **Workflow Management** | 8.3 (722 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (185 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (159 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (165 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (157 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (154 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (161 reviews) | Not enough data | 
| **Decision Making** | 7.2 (162 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to NinjaOne (15):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to SolarWinds Service Desk (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | NinjaOne | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 44.5% | 7.9% | 
| **Mid-Market** | 47.9% | 68.3% | 
| **Enterprise** | 7.6% | 23.7% | 

### By Industry

#### NinjaOne

- **Information Technology and Services:** 27.4%
- **Computer & Network Security:** 13.5%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.6%
- **Computer Software:** 2.8%
- **Construction:** 2.6%
- **Financial Services:** 2.2%
- **Retail:** 2.1%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.4%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.5%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.8%

---
## Alternatives

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (258 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1438 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1101 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (967 reviews)

---
## Top Discussions

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk)