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# NinjaOne vs ServiceNow IT Service Management Comparison - What are their main differences?

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NinjaOneServiceNow IT Service...[+ Add Product](#)

Pricing

**NinjaOne**
Free Trial

No pricing available

**ServiceNow IT Service Management**

**Contact Vendor for Pricing** · Basic

**Pricing Insights**
from reviews

Perceived Cost

**NinjaOne**
$$$$$

**ServiceNow IT Service Management**
$$$$$

Average Discount

**NinjaOne**
10%

**ServiceNow IT Service Management**
15%5% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**NinjaOne** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

Return on Investment

**NinjaOne** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

 ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

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**Pros & Cons**
from reviews

**NinjaOne**
[
Easy Daily Use (2001)
](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=2524383&qs=pros-and-cons#reviews)[
Fast Knowledgeable Support (899)
](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=2522921&qs=pros-and-cons#reviews)[
Confusing Menu Navigation (255)
](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=2524472&qs=pros-and-cons#reviews)[
Limited Report Detail (195)
](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=2523614&qs=pros-and-cons#reviews)

**ServiceNow IT Service Management**
[
Ease of Use (168)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[
Incident Management (112)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[
Learning Curve (72)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[
Expensive (60)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews)

Integrations

**NinjaOne**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d51cf1dc1e453ece6b20813420b3a0d1/1password-saas-manager.jpg "Product Avatar Image")

1Password SaaS Manager

](https://www.g2.com/products/1password-saas-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image")

3CX

](https://www.g2.com/products/3cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image")

Acronis Cyber Protect

](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud-now-acronis-cyber-platform.png "Product Avatar Image")

Acronis Cyber Protect Cloud

](https://www.g2.com/products/acronis-cyber-protect-cloud-now-acronis-cyber-platform/reviews)[
View all
](https://www.g2.com/products/ninjaone/integrations)

**ServiceNow IT Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image")

Accreditation Manager

](https://www.g2.com/products/accreditation-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image")

Aria

](https://www.g2.com/products/aria-aria/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image")

AWS Cloud Development Kit...

](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[
View all
](https://www.g2.com/products/servicenow-it-service-management/integrations)

Screenshots

**NinjaOne**
 ![NinjaOne screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1411688/00-NewHomepage-V2-1-_0-00-04-19_-copy.png)

**ServiceNow IT Service Management**
 ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png)

**Ratings**
from reviews

Meets Requirements

**NinjaOne**

**9.0** /10

Based on 5,578 responses

**ServiceNow IT Service Management**

**8.9** /10

Based on 940 responses

Ease of Use

**NinjaOne**

**9.1** /10

Based on 5,635 responses

**ServiceNow IT Service Management**

**8.5** /10

Based on 1,476 responses

Ease of Setup

**NinjaOne**

**9.1** /10

Based on 5,337 responses

**ServiceNow IT Service Management**

**8.2** /10

Based on 793 responses

Ease of Admin

**NinjaOne**

**9.1** /10

Based on 4,539 responses

**ServiceNow IT Service Management**

**8.6** /10

Based on 349 responses

Quality of Support

**NinjaOne**

**9.1** /10

Based on 5,320 responses

**ServiceNow IT Service Management**

**8.6** /10

Based on 1,081 responses

Has the product been a good partner in doing business?

**NinjaOne**

**9.4** /10

Based on 4,444 responses

**ServiceNow IT Service Management**

**8.8** /10

Based on 344 responses

Product Direction (% positive)

**NinjaOne**

**9.6** /10

Based on 5,189 responses

**ServiceNow IT Service Management**

**8.9** /10

Based on 937 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

**8.6** /10

Based on 1,014 responses

**8.8** /10

Based on 783 responses

Incident Management

**8.1** /10

Based on 653 responses

**8.3** /10

Based on 324 responses

Patch Management

**9.7** /10

Based on 81 responses

Not enough data

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

Server Backup

**8.6** /10

Based on 483 responses

Not enough data

Online Backup

**9.0** /10

Based on 596 responses

Not enough data

SaaS Backup

**8.5** /10

Based on 70 responses

Not enough data

Email Archiving

**7.8** /10

Based on 51 responses

Not enough data

Remote Monitoring & Management (RMM)

**9.1** /10

Based on 3,729 responses

Not enough data

Unified Endpoint Management (UEM)

**8.3** /10

Based on 635 responses

Not enough data

Network Monitoring

**8.7** /10

Based on 953 responses

Not enough data

IT Asset Management

**8.0** /10

Based on 1,451 responses

Not enough data

Remote Support

**8.5** /10

Based on 2,754 responses

Not enough data

PC Backup

**8.1** /10

Based on 427 responses

Not enough data

IT Documentation

**8.5** /10

Based on 284 responses

Not enough data

Autonomous Endpoint Management (AEM)

**8.2** /10

Based on 226 responses

Not enough data

Service Desk

Not enough data

**8.5** /10

Based on 430 responses

Mobile Device Management (MDM)

**9.1** /10

Based on 1,015 responses

Not enough data

Enterprise IT Management

**8.9** /10

Based on 1,511 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
46.4%

Mid-Market(51-1000 emp.)
46.1%

Enterprise(\> 1000 emp.)
7.5%

Small-Business(50 or fewer emp.)
46.4%

Mid-Market(51-1000 emp.)
46.1%

Enterprise(\> 1000 emp.)
7.5%

Small-Business(50 or fewer emp.)
5.9%

Mid-Market(51-1000 emp.)
21.4%

Enterprise(\> 1000 emp.)
72.7%

Small-Business(50 or fewer emp.)
5.9%

Mid-Market(51-1000 emp.)
21.4%

Enterprise(\> 1000 emp.)
72.7%

**Reviewers' Industry**

[![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")](https://www.g2.com/products/ninjaone/reviews)
NinjaOne

Information Technology and Services
27.5%

Computer & Network Security
14.0%

Hospital & Health Care
4.1%

Manufacturing
3.9%

Construction
2.9%

Other
47.6%

[![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews)
ServiceNow IT Service Management

Information Technology and Services
24.0%

Hospital & Health Care
7.1%

Computer Software
6.8%

Financial Services
5.9%

Computer & Network Security
3.7%

Other
52.5%

Alternatives

**NinjaOne Alternatives**

 ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management")

[
Atera
](/products/atera-it-management/reviews)

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![LogMeIn Resolve](https://images.g2crowd.com/uploads/product/hd_favicon/5df47d29bfebd94f95f917ab9355b37d/logmein-resolve.svg "LogMeIn Resolve")

[
LogMeIn Resolve
](/products/logmein-resolve/reviews)

 ![Kaseya VSA](https://images.g2crowd.com/uploads/product/hd_favicon/ecb9bdd754b02209baddf11f0297f045/kaseya-vsa.svg "Kaseya VSA")

[
Kaseya VSA
](/products/kaseya-vsa/reviews)

**ServiceNow IT Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

## NinjaOne vs ServiceNow IT Service... FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between NinjaOne vs ServiceNow IT Service...?

NinjaOne stands out for its higher reviewer satisfaction in setup, support, and ease of use, while ServiceNow IT Service Management is favored for its enterprise-grade features and AI capabilities.

| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) |
| --- | --- |
| 4.7/5 (5,027 reviews) | 4.5/5 (1,953 reviews) |
| Mid-Market | Enterprise |
| 9.1 | 8.2 |
| 9.1 | 8.6 |
| Ease of Use (1,373 mentions) | Features (97 mentions) |

### How do the pricing models of NinjaOne and ServiceNow IT Service... compare?

NinjaOne is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **NinjaOne:** Reviewers frequently highlight NinjaOne's value for money, describing it as "very economical" and offering "the best value for money" among RMMs.
- **ServiceNow IT Service Management:** Reviewers note that ServiceNow is "expensive" and that its pricing structure is "heavily geared toward massive enterprises," making it less accessible for smaller organizations.
- **Switching reasons:** Several reviewers mention switching to NinjaOne for its competitive pricing and lower total cost of ownership compared to alternatives.

### What are the best alternatives to NinjaOne and ServiceNow IT Service...?

The top three alternatives to NinjaOne and ServiceNow IT Service Management are Freshservice, Atera, and TeamViewer.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5,027 reviews) | Mid-Market | Very economical, best value for money | Ease of Use (1,373 mentions) |
| [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1,953 reviews) | Enterprise | Expensive, geared toward large enterprises | Features (97 mentions) |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1,351 reviews) | Mid-Market | — | Modern interface and automation |
| [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1,247 reviews) | Small-Business | — | Ease of use and remote management |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4,154 reviews) | Small-Business | — | Remote access capabilities |

### Which Endpoint Management features should I prioritize when comparing NinjaOne and ServiceNow IT Service...?

Buyers should prioritize Automation, Ease of Use, Integrations, Patch Management, and AI capabilities when comparing NinjaOne and ServiceNow IT Service Management.

- **Automation:** NinjaOne (909 all-time mentions), ServiceNow IT Service Management (automation cited in recent reviews as a key strength).
- **Ease of Use:** NinjaOne (1,373 all-time mentions, 9.1 score), ServiceNow IT Service Management (168 all-time mentions, 8.5 score).
- **Integrations:** NinjaOne (529 all-time mentions), ServiceNow IT Service Management (strong integrations cited in recent reviews, Jira integration with 22 all-time mentions).
- **Patch Management:** NinjaOne (658 all-time mentions), ServiceNow IT Service Management (not a top-cited feature).
- **AI Capabilities:** ServiceNow IT Service Management offers AI Text Generation and AI Text Summarization, not present in NinjaOne.

### What are the pros and cons of NinjaOne vs ServiceNow IT Service...?

NinjaOne's headline strength is ease of use and automation, while ServiceNow IT Service Management excels in enterprise-grade features and integrations.

- **NinjaOne strengths:** Ease of Use (1,373 mentions), Automation (909 mentions), Remote Access (867 mentions), Customer Support (733 mentions), Integrations (529 mentions), Patch Management (658 mentions), Intuitive UI (724 mentions).
- **NinjaOne trade-offs:** Missing Features (792 mentions), Improvement Needed (424 mentions), Limited Features (396 mentions).
- **ServiceNow IT Service Management strengths:** Features (97 mentions), Collaboration (52 mentions), Team Collaboration (30 mentions), strong integrations and AI capabilities cited in recent reviews.
- **ServiceNow IT Service Management trade-offs:** Reviewers note complexity in setup and customization, a steep learning curve, and higher cost, especially for smaller organizations.

### Is NinjaOne or ServiceNow IT Service... better for small businesses?

NinjaOne is the better fit for small businesses, with a stronger presence in the mid-market and more favorable small-business reviewer sentiment.

- **NinjaOne:** Largest segment is Mid-Market, with many reviewers highlighting ease of use, quick setup, and value for smaller teams.
- **ServiceNow IT Service Management:** Largest segment is Enterprise, and reviewers frequently mention complexity, higher cost, and a steeper learning curve, making it less suitable for small businesses.

### Which Endpoint Management platform has better integrations?

NinjaOne is favored by reviewers for integrations, with a higher all-time mention count and broader integration sentiment.

- **NinjaOne:** Integrations cited in 529 reviews, with frequent mentions of BitDefender and other third-party tools.
- **ServiceNow IT Service Management:** Jira integration cited in 22 reviews, with recent reviews highlighting strong enterprise integrations.

### How do NinjaOne and ServiceNow IT Service... compare on customer support?

NinjaOne leads ServiceNow IT Service Management on Quality of Support by 0.5 points, a material difference.

- **NinjaOne:** Quality of Support score is 9.1, with 733 all-time mentions of customer support as a strength and reviewers consistently praising responsiveness and helpfulness.
- **ServiceNow IT Service Management:** Quality of Support score is 8.6, with reviewers noting reliable support but also mentioning the need for specialized expertise and slower response for complex issues.

### Which is easier to implement, NinjaOne or ServiceNow IT Service...?

NinjaOne is easier to implement than ServiceNow IT Service Management, with a 0.9-point advantage in Ease of Setup.

- **NinjaOne:** Ease of Setup score is 9.1, with 529 all-time mentions of easy setup and reviewers frequently describing quick onboarding and straightforward deployment.
- **ServiceNow IT Service Management:** Ease of Setup score is 8.2, with reviewers noting that initial setup and customization can be complex and often require expert support, especially for advanced configurations.

### Which product has better Automation?

NinjaOne is the stronger choice for Automation, with higher reviewer satisfaction and more frequent mentions.

- **NinjaOne:** Automation cited in 909 reviews, with reviewers highlighting robust scripting, scheduled automations, and policy-driven workflows.
- **ServiceNow IT Service Management:** Automation is cited as a key strength in recent reviews, with workflow automation and AI-driven ticket routing frequently mentioned, but with fewer all-time mentions than NinjaOne.