# NinjaOne vs ServiceNow IT Service Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that NinjaOne excels in **ease of use** , with many users highlighting its intuitive interface and quick learning curve. One user mentioned, "It is easy to learn and work but powerful to do everything I need," showcasing its user-friendly design. - **Users say** that ServiceNow IT Service Management shines in **centralizing support requests** , making it easier to manage incidents and problems. A reviewer noted, "I really like how it streamlines incident, problem, change, and request management into a single control plane," which enhances operational efficiency. - **Reviewers mention** that NinjaOne's **implementation process** is notably quick and straightforward. Users appreciate the "easy and straightforward" integration, allowing them to get up and running without extensive delays. - **According to verified reviews** , ServiceNow IT Service Management is favored for its **robust ticketing system** , receiving high praise for its ability to ensure tickets are resolved in the right place. One user emphasized the importance of consistency, stating, "I do not need every ticket to be resolved instantly, but I need that to end up in the right place." - **G2 reviewers report** that NinjaOne offers excellent **customer support** , with users frequently mentioning the responsiveness and helpfulness of the support team. A user highlighted, "It has a great customer support," which contributes to overall satisfaction. - **Users say** that while ServiceNow IT Service Management is powerful, it can be more complex to navigate, with some reviewers indicating that the learning curve is steeper compared to NinjaOne. This complexity may be a consideration for teams looking for a more straightforward solution. | | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | | **Total Reviews** | 4,990 | 1,924 | | **Largest Market Segment** | Mid-Market (47.1% of reviews) | Enterprise (73.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### NinjaOne Pros: - Ease of Use (1373 reviews) - Automation (909 reviews) Cons: - Missing Features (792 reviews) - Improvement Needed (424 reviews) ### ServiceNow IT Service Management Pros: - Ease of Use (168 reviews) - Incident Management (112 reviews) Cons: - Learning Curve (72 reviews) - Expensive (60 reviews) --- ## Ratings Comparison | Rating | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Meets Requirements** | 9.0 (4714 reviews) | 8.9 (923 reviews) | | **Ease of Use** | 9.1 (4761 reviews) | 8.5 (1391 reviews) | | **Ease of Setup** | 9.1 (4494 reviews) | 8.2 (772 reviews) | | **Ease of Admin** | 9.1 (3685 reviews) | 8.6 (338 reviews) | | **Quality of Support** | 9.1 (4508 reviews) | 8.6 (1010 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (3609 reviews) | 8.8 (333 reviews) | | **Product Direction (% positive)** | 9.7 (4487 reviews) | 8.9 (923 reviews) | --- ## Pricing ### NinjaOne #### Entry-Level Pricing No pricing available #### Free Trial Yes ### ServiceNow IT Service Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.0/10 | 940 | | **ServiceNow IT Service Management** | 8.5/10 | 691 | #### Administration | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Change Management** | 8.3 (699 reviews) | 9.2 (335 reviews) ✓ Verified | | **Asset Management** | 8.8 (770 reviews) | 8.8 (259 reviews) ✓ Verified | | **Reports & Analytics** | 8.3 (760 reviews) | 8.8 (324 reviews) ✓ Verified | #### Service Desk | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Help Desk** | 8.3 (777 reviews) | 9.4 (407 reviews) ✓ Verified | | **Incident Reports** | 8.0 (694 reviews) | 9.3 (327 reviews) ✓ Verified | | **Process Workflow** | 7.8 (653 reviews) | 9.1 (376 reviews) ✓ Verified | #### Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Reporting** | 8.3 (666 reviews) | 8.9 (324 reviews) ✓ Verified | | **Administration Console** | 9.0 (666 reviews) | 8.7 (246 reviews) ✓ Verified | | **Access Management** | 8.8 (625 reviews) | 8.8 (244 reviews) ✓ Verified | | **Asset Management** | 8.9 (625 reviews) | 8.9 (241 reviews) ✓ Verified | | **Policy Dictation** | 8.4 (595 reviews) | 8.4 (221 reviews) | #### Functionality | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Ticketing System** | 7.7 (672 reviews) | 9.5 (421 reviews) ✓ Verified | | **Performance Logging** | 8.5 (634 reviews) | 8.7 (229 reviews) | | **Alerting** | 8.9 (705 reviews) | 8.7 (233 reviews) ✓ Verified | | **Automation** | 9.0 (727 reviews) | 9.1 (351 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 7.0 (180 reviews) | 7.5 (55 reviews) | | **Multi-step Planning** | 6.8 (174 reviews) | 7.5 (47 reviews) | | **Cross-system Integration** | 6.9 (173 reviews) | 8.7 (141 reviews) | | **Adaptive Learning** | 6.8 (174 reviews) | 7.5 (47 reviews) | | **Natural Language Interaction** | 6.7 (172 reviews) | 7.4 (50 reviews) | | **Proactive Assistance** | 6.8 (173 reviews) | 7.2 (50 reviews) | | **Decision Making** | 6.9 (171 reviews) | 7.6 (51 reviews) | ### Server Backup | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.2/10 | 449 | | **ServiceNow IT Service Management** | N/A | N/A | #### Compatibility | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **File Server Backup** | 8.9 (391 reviews) | Not enough data | | **Database Server Backup** | 8.3 (314 reviews) | Not enough data | | **Virtual Machines** | 8.5 (342 reviews) | Not enough data | | **Repository Models** | 8.3 (290 reviews) | Not enough data | #### Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Continuous Backup** | Feature Not Available | Not enough data | | **Disaster Recovery** | 8.4 (325 reviews) | Not enough data | | **Storage Capacity** | 8.7 (313 reviews) | Not enough data | | **Remote Backup** | 9.0 (367 reviews) | Not enough data | | **Activity Monitoring** | 9.3 (391 reviews) | Not enough data | #### Compliance | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Security Standards** | 8.8 (312 reviews) | Not enough data | | **Cloud Data Protection** | 8.4 (291 reviews) | Not enough data | | **Data Deduplication** | Feature Not Available | Not enough data | #### Agentic AI - Server Backup | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 7.5 (70 reviews) | Not enough data | | **Multi-step Planning** | 7.4 (67 reviews) | Not enough data | | **Cross-system Integration** | 7.8 (68 reviews) | Not enough data | | **Adaptive Learning** | 7.4 (65 reviews) | Not enough data | | **Proactive Assistance** | 7.4 (66 reviews) | Not enough data | | **Decision Making** | 7.5 (66 reviews) | Not enough data | ### Online Backup | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.7/10 | 524 | | **ServiceNow IT Service Management** | N/A | N/A | #### Functionality | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Real-time Sync** | 8.5 (117 reviews) | Not enough data | | **Storage Capacity** | 8.8 (365 reviews) | Not enough data | | **Remote Backup** | 9.1 (451 reviews) | Not enough data | | **Versioning** | 8.6 (366 reviews) | Not enough data | | **Mobile Backup Application** | Feature Not Available | Not enough data | #### Compatibility | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Disk Backup** | Feature Not Available | Not enough data | | **Local Backup** | 8.7 (390 reviews) | Not enough data | | **Storage Formats** | 8.3 (335 reviews) | Not enough data | #### Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **File Sharing** | 8.3 (348 reviews) | Not enough data | | **Security Standards** | 8.9 (358 reviews) | Not enough data | | **Encrypted Storage** | 8.8 (345 reviews) | Not enough data | #### Agentic AI - Online Backup | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Feature Not Available | Not enough data | | **Multi-step Planning** | Feature Not Available | Not enough data | | **Cross-system Integration** | Feature Not Available | Not enough data | | **Adaptive Learning** | Feature Not Available | Not enough data | | **Proactive Assistance** | Feature Not Available | Not enough data | | **Decision Making** | Feature Not Available | Not enough data | ### SaaS Backup | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.5/10 | 59 | | **ServiceNow IT Service Management** | N/A | N/A | #### Functionality | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Real-time Sync** | 8.5 (40 reviews) | Not enough data | | **Storage Capacity** | 9.6 (43 reviews) | Not enough data | | **Remote Backup** | 9.4 (48 reviews) | Not enough data | | **Versioning** | 9.0 (42 reviews) | Not enough data | #### Compatibility | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Endpoint Variety** | 9.2 (22 reviews) | Not enough data | | **SaaS Application Variety** | 8.8 (40 reviews) | Not enough data | | **Storage Formats** | 8.5 (36 reviews) | Not enough data | #### Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **File Sharing** | 7.3 (31 reviews) | Not enough data | | **Security Standards** | 9.2 (42 reviews) | Not enough data | | **Encrypted Storage** | 9.3 (39 reviews) | Not enough data | #### Agentic AI - SaaS Backup | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | | **Multi-step Planning** | 8.0 (5 reviews) | Not enough data | | **Cross-system Integration** | 7.7 (5 reviews) | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | | **Decision Making** | 7.7 (5 reviews) | Not enough data | ### Email Archiving | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 7.8/10 | 50 | | **ServiceNow IT Service Management** | N/A | N/A | #### Functionality | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Email Storage** | 9.5 (43 reviews) | Not enough data | | **Encryption** | 9.3 (40 reviews) | Not enough data | | **Reporting** | 8.4 (39 reviews) | Not enough data | | **Email Analysis** | 8.2 (37 reviews) | Not enough data | | **Migration** | 7.6 (37 reviews) | Not enough data | | **Archive Backup** | 9.4 (46 reviews) | Not enough data | #### Agentic AI - Email Archiving | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | | **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | | **Cross-system Integration** | 6.7 (5 reviews) | Not enough data | | **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | | **Decision Making** | 6.3 (5 reviews) | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.2/10 | 3321 | | **ServiceNow IT Service Management** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Device Management** | 9.4 (2911 reviews) ✓ Verified | Not enough data | | **Asset Management** | 9.0 (874 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.3 (494 reviews) | Not enough data | #### Monitoring and Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Remote Monitoring** | 9.4 (2797 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | 8.5 (2048 reviews) | Not enough data | | **Application Deployment** | 8.8 (2315 reviews) ✓ Verified | Not enough data | | **Patch Management** | 9.1 (2771 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | 8.6 (605 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Workflow Management** | 8.7 (554 reviews) | Not enough data | #### Service Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Remote Access** | 9.3 (2615 reviews) ✓ Verified | Not enough data | | **Service Management (Issue Prioritization)** | 8.2 (504 reviews) | Not enough data | | **Ticketing** | 7.8 (656 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 7.7 (562 reviews) | Not enough data | | **Multi-step Planning** | 7.1 (475 reviews) | Not enough data | | **Cross-system Integration** | 7.4 (500 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (467 reviews) | Not enough data | | **Natural Language Interaction** | 6.9 (461 reviews) | Not enough data | | **Proactive Assistance** | 7.1 (480 reviews) | Not enough data | | **Decision Making** | 7.2 (477 reviews) | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.0/10 | 604 | | **ServiceNow IT Service Management** | N/A | N/A | #### Scope | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Endpoint Inclusiveness** | 8.8 (446 reviews) | Not enough data | | **Multi-OS Support** | 9.0 (508 reviews) | Not enough data | #### Security | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Reporting and Alerts** | 8.6 (488 reviews) | Not enough data | | **Endpoint Protection** | 8.4 (434 reviews) | Not enough data | | **Remote Wiping** | 7.6 (413 reviews) | Not enough data | #### Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Device Enrollment** | 8.9 (468 reviews) | Not enough data | | **Device Configuration** | 8.8 (473 reviews) | Not enough data | | **Device Compliance** | 8.8 (443 reviews) | Not enough data | | **Usage Information** | 8.8 (438 reviews) | Not enough data | | **Data Separation** | 7.8 (380 reviews) | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 7.4 (179 reviews) | Not enough data | | **Multi-step Planning** | 7.2 (173 reviews) | Not enough data | | **Cross-system Integration** | 7.4 (175 reviews) | Not enough data | | **Adaptive Learning** | 7.2 (170 reviews) | Not enough data | | **Natural Language Interaction** | 7.0 (168 reviews) | Not enough data | | **Proactive Assistance** | 7.3 (176 reviews) | Not enough data | | **Decision Making** | 7.3 (177 reviews) | Not enough data | ### Network Monitoring | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.3/10 | 827 | | **ServiceNow IT Service Management** | N/A | N/A | #### Functionality | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Performance Monitoring** | 8.9 (728 reviews) | Not enough data | | **Alerting** | 9.0 (771 reviews) | Not enough data | | **Improvement Suggestions** | 8.1 (622 reviews) | Not enough data | | **Multi-Network Capability** | 8.8 (623 reviews) | Not enough data | #### Monitoring - Network Monitoring | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **360-Degree Network Visibility** | Feature Not Available | Not enough data | | **Automated Network Discovery** | Feature Not Available | Not enough data | | **Real-Time Monitoring** | 8.5 (302 reviews) | Not enough data | #### Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Performance Baseline** | 8.3 (580 reviews) | Not enough data | | **Data Visualization** | 8.3 (596 reviews) | Not enough data | | **Path Analysis** | 7.6 (542 reviews) | Not enough data | #### Analytics - Network Monitoring | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Predictive Performance Analytics** | Feature Not Available | Not enough data | | **Packet & Flow Analysis** | 6.9 (239 reviews) | Not enough data | #### Security - Network Monitoring | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Encrypted Data Transmission** | Feature Not Available | Not enough data | | **Zero Trust and Identity Management** | Feature Not Available | Not enough data | | **Integrated Network Security** | Feature Not Available | Not enough data | #### Network Performance - Network Monitoring | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Dynamic Network Optimization** | Feature Not Available | Not enough data | | **Automated Tasks Routing** | Feature Not Available | Not enough data | #### AI Automation - Network Monitoring | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Machine Learning-Based Anomaly Detection** | Feature Not Available | Not enough data | | **Self-Healing Networks** | Feature Not Available | Not enough data | | **Predictive Network Maintenance** | Feature Not Available | Not enough data | #### Agentic AI - Network Monitoring | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Feature Not Available | Not enough data | | **Multi-step Planning** | Feature Not Available | Not enough data | | **Cross-system Integration** | Feature Not Available | Not enough data | | **Adaptive Learning** | Feature Not Available | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | | **Proactive Assistance** | Feature Not Available | Not enough data | | **Decision Making** | Feature Not Available | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.0/10 | 630 | | **ServiceNow IT Service Management** | 8.2/10 | 312 | #### Monitoring | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Constant Monitoring** | 9.3 (577 reviews) ✓ Verified | 8.9 (226 reviews) ✓ Verified | | **Timely Alerts** | 9.2 (577 reviews) ✓ Verified | 9.1 (242 reviews) ✓ Verified | | **TIcket Accuracy** | 8.5 (513 reviews) ✓ Verified | 9.1 (246 reviews) ✓ Verified | | **AI Monitoring** | 7.2 (200 reviews) | 7.6 (32 reviews) | #### Management Tools | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Ticket Assignment** | 8.3 (506 reviews) | 9.2 (253 reviews) ✓ Verified | | **Standardization** | 8.7 (515 reviews) ✓ Verified | 9.1 (253 reviews) | | **Lifecycle Visualization** | 8.5 (490 reviews) ✓ Verified | 8.7 (236 reviews) ✓ Verified | #### Generative AI | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | Feature Not Available | 8.3 (107 reviews) | | **AI Text Summarization** | Feature Not Available | 8.3 (123 reviews) | #### Agentic AI - Incident Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 7.7 (100 reviews) | 7.3 (27 reviews) | | **Multi-step Planning** | 7.5 (98 reviews) | 7.4 (28 reviews) | | **Cross-system Integration** | 7.8 (97 reviews) | 7.9 (34 reviews) | | **Adaptive Learning** | 7.3 (97 reviews) | 7.5 (27 reviews) | | **Natural Language Interaction** | 7.3 (97 reviews) | 7.8 (27 reviews) | | **Proactive Assistance** | 7.4 (98 reviews) | 7.8 (29 reviews) | | **Decision Making** | 7.6 (96 reviews) | 7.8 (29 reviews) | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 7.9/10 | 1408 | | **ServiceNow IT Service Management** | N/A | N/A | #### Asset Inventory | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Hardware Asset Inventory** | 9.0 (1243 reviews) | Not enough data | | **Software Asset Inventory** | 8.9 (1209 reviews) | Not enough data | | **Cloud Asset Inventory** | 7.8 (1030 reviews) | Not enough data | | **Mobile Asset Inventory** | 7.5 (303 reviews) | Not enough data | | **Asset Discovery** | 8.2 (1082 reviews) | Not enough data | #### Generative AI | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Generation** | Feature Not Available | Not enough data | #### Agentic AI - IT Asset Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 7.6 (256 reviews) | Not enough data | | **Multi-step Planning** | 7.3 (228 reviews) | Not enough data | | **Cross-system Integration** | 7.5 (228 reviews) | Not enough data | | **Adaptive Learning** | 7.2 (226 reviews) | Not enough data | | **Natural Language Interaction** | 7.1 (220 reviews) | Not enough data | | **Proactive Assistance** | 7.2 (230 reviews) | Not enough data | | **Decision Making** | 7.2 (231 reviews) | Not enough data | #### Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Central Dashboard** | 9.1 (1215 reviews) | Not enough data | | **Asset Policy Management** | 8.7 (1056 reviews) | Not enough data | | **Risk Management** | 8.1 (1014 reviews) | Not enough data | | **Integrations** | 8.2 (1109 reviews) | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.5/10 | 2320 | | **ServiceNow IT Service Management** | N/A | N/A | #### Administration | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Screen Sharing** | 9.3 (1881 reviews) | Not enough data | | **File Sharing** | 8.8 (1724 reviews) | Not enough data | | **Session Recording** | 7.8 (1463 reviews) | Not enough data | | **Unattended Remote Access** | 9.3 (1910 reviews) | Not enough data | | **Multi - Session Handling** | 9.0 (1604 reviews) | Not enough data | | **Multi-Monitor Support** | 8.9 (1693 reviews) | Not enough data | #### Maintenance | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Remote Reboot** | 9.3 (1957 reviews) | Not enough data | | **Remote Printing** | 7.7 (1355 reviews) | Not enough data | #### Communication | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Text Chat** | 8.0 (1508 reviews) | Not enough data | | **VoIP** | Feature Not Available | Not enough data | | **Video Conference Call** | Feature Not Available | Not enough data | | **Screen Annotations** | 7.3 (1318 reviews) | Not enough data | #### Security | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Data Encryption** | 8.3 (1375 reviews) | Not enough data | | **Compliance** | 8.5 (1424 reviews) | Not enough data | #### Device Support | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Mobile Device Access** | 7.7 (1405 reviews) | Not enough data | | **Multi-Platform Support** | 8.5 (1540 reviews) | Not enough data | | **Cross-Platform** | 8.5 (1491 reviews) | Not enough data | #### Performance | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Reporting** | 8.3 (1627 reviews) | Not enough data | ### PC Backup | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.1/10 | 418 | | **ServiceNow IT Service Management** | N/A | N/A | #### Functionality | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Incremental Backup** | 9.0 (367 reviews) | Not enough data | | **OS Boot Recovery** | 8.0 (306 reviews) | Not enough data | | **Bootable Disk** | 8.1 (310 reviews) | Not enough data | | **Online Restore** | 8.6 (340 reviews) | Not enough data | #### Performance | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Multiple Backup Versions** | 8.8 (336 reviews) | Not enough data | | **Unlimited Backup** | 8.6 (322 reviews) | Not enough data | | **Deduplication** | Feature Not Available | Not enough data | | **Lag Free Operation** | 8.7 (318 reviews) | Not enough data | #### Agentic AI - PC Backup | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 7.7 (110 reviews) | Not enough data | | **Cross-system Integration** | 7.5 (99 reviews) | Not enough data | | **Proactive Assistance** | 7.2 (98 reviews) | Not enough data | | **Decision Making** | 7.3 (98 reviews) | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **NinjaOne** | N/A | N/A | | **ServiceNow IT Service Management** | N/A | N/A | #### Generative AI | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **AI Text Summarization** | Feature Not Available | Not enough data | ### IT Documentation | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.5/10 | 275 | | **ServiceNow IT Service Management** | N/A | N/A | #### Management and Discovery - IT Documentation | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Search and Indexing** | 8.4 (227 reviews) | Not enough data | | **Version Control** | 8.4 (224 reviews) | Not enough data | | **Access and Permissions** | 8.7 (228 reviews) | Not enough data | #### Operations - IT Documentation | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Integrations** | 8.4 (235 reviews) | Not enough data | | **Automation** | 8.9 (250 reviews) | Not enough data | | **Reporting** | 8.4 (232 reviews) | Not enough data | ### Autonomous Endpoint Management (AEM) | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.2/10 | 210 | | **ServiceNow IT Service Management** | N/A | N/A | #### Generative AI - Autonomous Endpoint Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Behavioral Analysis** | 7.3 (70 reviews) | Not enough data | | **Adaptive** | 7.5 (75 reviews) | Not enough data | | **Predictive** | 7.5 (75 reviews) | Not enough data | #### Monitoring and Management - Autonomous Endpoint Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Patch Management** | 9.1 (187 reviews) | Not enough data | | **Oversees** | 8.4 (91 reviews) | Not enough data | | **Self-Healing** | 8.3 (96 reviews) | Not enough data | | **Centralized Dashboard** | 9.3 (164 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **NinjaOne** | N/A | N/A | | **ServiceNow IT Service Management** | 8.5/10 | 406 | #### Incident Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Automate Ticket Routing** | Not enough data | 9.0 (333 reviews) | | **Ticket Prioritization** | Not enough data | 9.0 (327 reviews) | | **Ticket Notifications** | Not enough data | 9.1 (333 reviews) | | **Knowledge Base** | Not enough data | 8.8 (320 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.8 (305 reviews) | #### Reporting | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Dashboards** | Not enough data | 8.8 (329 reviews) | | **Time Tracking** | Not enough data | 8.8 (291 reviews) | | **Surveys** | Not enough data | 8.5 (178 reviews) | #### Access & Usability | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Mobile** | Not enough data | 8.0 (240 reviews) | | **Self Service** | Not enough data | 8.8 (305 reviews) | | **Active Directory** | Not enough data | 8.5 (263 reviews) | | **Multi-Channel Access** | Not enough data | 8.8 (167 reviews) | #### Agentic AI - Service Desk | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | | **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | | **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | | **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | | **Decision Making** | Not enough data | 7.9 (20 reviews) | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **NinjaOne** | N/A | N/A | | **ServiceNow IT Service Management** | N/A | N/A | #### System Control | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Backup | Product | Score | Reviews | |---|---|---| | **NinjaOne** | N/A | N/A | | **ServiceNow IT Service Management** | N/A | N/A | #### Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Disaster Recovery** | Not enough data | Not enough data | | **Remote Backup** | Not enough data | Not enough data | | **Storage Formats** | Not enough data | Not enough data | | **Scheduled Backups** | Not enough data | Not enough data | | **On-Demand Restoration** | Not enough data | Not enough data | #### Reporting | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Activity Monitoring** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | #### Security | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Data Encryption** | Not enough data | Not enough data | | **Security and Compliance** | Not enough data | Not enough data | | **Deduplication ** | Not enough data | Not enough data | ### Mobile Device Management (MDM) | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.3/10 | 852 | | **ServiceNow IT Service Management** | N/A | N/A | #### Platform - Mobile Device Management (MDM) | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Regulation Compliant** | 8.7 (491 reviews) | Not enough data | #### Operating System | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Multi-Systems Support** | 9.4 (781 reviews) | Not enough data | | **Apple Support** | 8.2 (677 reviews) | Not enough data | | **Android Support** | 8.5 (607 reviews) | Not enough data | #### Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Applicatons Management** | 8.8 (669 reviews) | Not enough data | | **Applications Consolidation** | 8.4 (523 reviews) | Not enough data | | **Whitelist** | 8.5 (519 reviews) | Not enough data | | **Blacklist** | 8.4 (508 reviews) | Not enough data | | **Usage Information** | 8.6 (560 reviews) | Not enough data | #### Security | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Remote Wipe** | 8.7 (560 reviews) | Not enough data | | **Security** | 8.8 (602 reviews) | Not enough data | #### Agentic AI - Mobile Device Management (MDM) | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 8.1 (173 reviews) | Not enough data | | **Multi-step Planning** | 7.7 (149 reviews) | Not enough data | | **Cross-system Integration** | 8.1 (162 reviews) | Not enough data | | **Adaptive Learning** | 7.8 (148 reviews) | Not enough data | | **Natural Language Interaction** | 7.7 (143 reviews) | Not enough data | | **Proactive Assistance** | 7.8 (150 reviews) | Not enough data | | **Decision Making** | 7.8 (149 reviews) | Not enough data | ### Knowledge Management | Product | Score | Reviews | |---|---|---| | **NinjaOne** | N/A | N/A | | **ServiceNow IT Service Management** | N/A | N/A | #### Knowledge Base | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Q & A** | Not enough data | Not enough data | | **Link Sharing** | Not enough data | Not enough data | | **Searchable** | Not enough data | Not enough data | #### Security | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Verification** | Not enough data | Not enough data | | **Role-Based Permission** | Not enough data | Not enough data | | **Public vs Private** | Not enough data | Not enough data | #### Content | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Trackable Analytics** | Not enough data | Not enough data | | **Import** | Not enough data | Not enough data | | **File Viewing** | Not enough data | Not enough data | | **Update Notifications** | Not enough data | Not enough data | #### Communication | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Social Features** | Not enough data | Not enough data | | **Tagging ** | Not enough data | Not enough data | | **Upload ** | Not enough data | Not enough data | | **Comments** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **NinjaOne** | 8.1/10 | 1267 | | **ServiceNow IT Service Management** | N/A | N/A | #### Analysis | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Threat Detection** | 8.3 (861 reviews) | Not enough data | #### Platform | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Unified Communications Platform** | 8.0 (758 reviews) | Not enough data | | **Remote Access** | 9.3 (1123 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.3 (721 reviews) | Not enough data | | **Asset Tracking** | 8.7 (896 reviews) | Not enough data | | **IT Knowledge Management** | 8.4 (793 reviews) | Not enough data | #### Security | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Endpoint Protection** | 8.9 (906 reviews) | Not enough data | | **Patch Management** | 9.3 (1113 reviews) | Not enough data | | **Disaster Recovery** | 7.8 (728 reviews) | Not enough data | | **Service Management** | 8.8 (816 reviews) | Not enough data | | **Workflow Management** | 8.3 (740 reviews) | Not enough data | #### Agentic AI - Enterprise IT Management | Feature | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 7.9 (197 reviews) | Not enough data | | **Multi-step Planning** | 7.4 (161 reviews) | Not enough data | | **Cross-system Integration** | 7.6 (170 reviews) | Not enough data | | **Adaptive Learning** | 7.1 (158 reviews) | Not enough data | | **Natural Language Interaction** | 7.1 (154 reviews) | Not enough data | | **Proactive Assistance** | 7.2 (164 reviews) | Not enough data | | **Decision Making** | 7.3 (165 reviews) | Not enough data | --- ## Categories **Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management) **Unique to NinjaOne (16):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation) **Unique to ServiceNow IT Service Management (2):** [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | NinjaOne | ServiceNow IT Service Management | |---|---|---| | **Small-Business** | 45.2% | 5.8% | | **Mid-Market** | 47.1% | 21.1% | | **Enterprise** | 7.7% | 73.1% | ### By Industry #### NinjaOne - **Information Technology and Services:** 27.2% - **Computer & Network Security:** 14.0% - **Hospital & Health Care:** 4.0% - **Manufacturing:** 3.7% - **Computer Software:** 2.8% - **Construction:** 2.7% - **Financial Services:** 2.2% - **Retail:** 2.0% - **Consulting:** 1.8% - **Computer Networking:** 1.7% - **Other:** 37.9% #### ServiceNow IT Service Management - **Information Technology and Services:** 24.3% - **Hospital & Health Care:** 7.4% - **Computer Software:** 6.8% - **Financial Services:** 5.8% - **Insurance:** 3.5% - **Computer & Network Security:** 3.5% - **Higher Education:** 3.1% - **Banking:** 2.8% - **Manufacturing:** 2.4% - **Retail:** 2.3% - **Other:** 38.0% --- ## Alternatives ### Alternatives to NinjaOne - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1241 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4105 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (200 reviews) - [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (265 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1440 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1163 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews) ### Alternatives to ServiceNow IT Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (285 reviews) - [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (628 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) --- ## Top Discussions ### NinjaOne - Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..." - Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..." - Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard." - Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software" - Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way." ### ServiceNow IT Service Management - Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...." - Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments > **Top comment:** "Industries used in Healthcare Financial services Government Manufacturing Telecommunications Education Platform can also be used for..." - Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..." - Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL: It allows us to develop an evident capability model that coordinates with enterprise..." - Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management)