# NinjaOne vs ServiceNow IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in **ease of use** , with many users highlighting its intuitive interface and quick learning curve. One user mentioned, "It is easy to learn and work but powerful to do everything I need," showcasing its user-friendly design.
- **Users say** that ServiceNow IT Service Management shines in **centralizing support requests** , making it easier to manage incidents and problems. A reviewer noted, "I really like how it streamlines incident, problem, change, and request management into a single control plane," which enhances operational efficiency.
- **Reviewers mention** that NinjaOne's **implementation process** is notably quick and straightforward. Users appreciate the "easy and straightforward" integration, allowing them to get up and running without extensive delays.
- **According to verified reviews** , ServiceNow IT Service Management is favored for its **robust ticketing system** , receiving high praise for its ability to ensure tickets are resolved in the right place. One user emphasized the importance of consistency, stating, "I do not need every ticket to be resolved instantly, but I need that to end up in the right place."
- **G2 reviewers report** that NinjaOne offers excellent **customer support** , with users frequently mentioning the responsiveness and helpfulness of the support team. A user highlighted, "It has a great customer support," which contributes to overall satisfaction.
- **Users say** that while ServiceNow IT Service Management is powerful, it can be more complex to navigate, with some reviewers indicating that the learning curve is steeper compared to NinjaOne. This complexity may be a consideration for teams looking for a more straightforward solution.



---
## Frequently Asked Questions

### What is the difference between NinjaOne vs ServiceNow IT Service...?

NinjaOne stands out for its higher reviewer satisfaction in setup, support, and ease of use, while ServiceNow IT Service Management is favored for its enterprise-grade features and AI capabilities.

| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) |
| --- | --- |
| 4.7/5 (5,027 reviews) | 4.5/5 (1,953 reviews) |
| Mid-Market | Enterprise |
| 9.1 | 8.2 |
| 9.1 | 8.6 |
| Ease of Use (1,373 mentions) | Features (97 mentions) |



### How do the pricing models of NinjaOne and ServiceNow IT Service... compare?

NinjaOne is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **NinjaOne:** Reviewers frequently highlight NinjaOne's value for money, describing it as "very economical" and offering "the best value for money" among RMMs.
- **ServiceNow IT Service Management:** Reviewers note that ServiceNow is "expensive" and that its pricing structure is "heavily geared toward massive enterprises," making it less accessible for smaller organizations.
- **Switching reasons:** Several reviewers mention switching to NinjaOne for its competitive pricing and lower total cost of ownership compared to alternatives.



### What are the best alternatives to NinjaOne and ServiceNow IT Service...?

The top three alternatives to NinjaOne and ServiceNow IT Service Management are Freshservice, Atera, and TeamViewer.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5,027 reviews) | Mid-Market | Very economical, best value for money | Ease of Use (1,373 mentions) |
| [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1,953 reviews) | Enterprise | Expensive, geared toward large enterprises | Features (97 mentions) |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1,351 reviews) | Mid-Market | — | Modern interface and automation |
| [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1,247 reviews) | Small-Business | — | Ease of use and remote management |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4,154 reviews) | Small-Business | — | Remote access capabilities |



### Which Endpoint Management features should I prioritize when comparing NinjaOne and ServiceNow IT Service...?

Buyers should prioritize Automation, Ease of Use, Integrations, Patch Management, and AI capabilities when comparing NinjaOne and ServiceNow IT Service Management.

- **Automation:** NinjaOne (909 all-time mentions), ServiceNow IT Service Management (automation cited in recent reviews as a key strength).
- **Ease of Use:** NinjaOne (1,373 all-time mentions, 9.1 score), ServiceNow IT Service Management (168 all-time mentions, 8.5 score).
- **Integrations:** NinjaOne (529 all-time mentions), ServiceNow IT Service Management (strong integrations cited in recent reviews, Jira integration with 22 all-time mentions).
- **Patch Management:** NinjaOne (658 all-time mentions), ServiceNow IT Service Management (not a top-cited feature).
- **AI Capabilities:** ServiceNow IT Service Management offers AI Text Generation and AI Text Summarization, not present in NinjaOne.



### What are the pros and cons of NinjaOne vs ServiceNow IT Service...?

NinjaOne's headline strength is ease of use and automation, while ServiceNow IT Service Management excels in enterprise-grade features and integrations.

- **NinjaOne strengths:** Ease of Use (1,373 mentions), Automation (909 mentions), Remote Access (867 mentions), Customer Support (733 mentions), Integrations (529 mentions), Patch Management (658 mentions), Intuitive UI (724 mentions).
- **NinjaOne trade-offs:** Missing Features (792 mentions), Improvement Needed (424 mentions), Limited Features (396 mentions).
- **ServiceNow IT Service Management strengths:** Features (97 mentions), Collaboration (52 mentions), Team Collaboration (30 mentions), strong integrations and AI capabilities cited in recent reviews.
- **ServiceNow IT Service Management trade-offs:** Reviewers note complexity in setup and customization, a steep learning curve, and higher cost, especially for smaller organizations.



### Is NinjaOne or ServiceNow IT Service... better for small businesses?

NinjaOne is the better fit for small businesses, with a stronger presence in the mid-market and more favorable small-business reviewer sentiment.

- **NinjaOne:** Largest segment is Mid-Market, with many reviewers highlighting ease of use, quick setup, and value for smaller teams.
- **ServiceNow IT Service Management:** Largest segment is Enterprise, and reviewers frequently mention complexity, higher cost, and a steeper learning curve, making it less suitable for small businesses.



### Which Endpoint Management platform has better integrations?

NinjaOne is favored by reviewers for integrations, with a higher all-time mention count and broader integration sentiment.

- **NinjaOne:** Integrations cited in 529 reviews, with frequent mentions of BitDefender and other third-party tools.
- **ServiceNow IT Service Management:** Jira integration cited in 22 reviews, with recent reviews highlighting strong enterprise integrations.



### How do NinjaOne and ServiceNow IT Service... compare on customer support?

NinjaOne leads ServiceNow IT Service Management on Quality of Support by 0.5 points, a material difference.

- **NinjaOne:** Quality of Support score is 9.1, with 733 all-time mentions of customer support as a strength and reviewers consistently praising responsiveness and helpfulness.
- **ServiceNow IT Service Management:** Quality of Support score is 8.6, with reviewers noting reliable support but also mentioning the need for specialized expertise and slower response for complex issues.



### Which is easier to implement, NinjaOne or ServiceNow IT Service...?

NinjaOne is easier to implement than ServiceNow IT Service Management, with a 0.9-point advantage in Ease of Setup.

- **NinjaOne:** Ease of Setup score is 9.1, with 529 all-time mentions of easy setup and reviewers frequently describing quick onboarding and straightforward deployment.
- **ServiceNow IT Service Management:** Ease of Setup score is 8.2, with reviewers noting that initial setup and customization can be complex and often require expert support, especially for advanced configurations.



### Which product has better Automation?

NinjaOne is the stronger choice for Automation, with higher reviewer satisfaction and more frequent mentions.

- **NinjaOne:** Automation cited in 909 reviews, with reviewers highlighting robust scripting, scheduled automations, and policy-driven workflows.
- **ServiceNow IT Service Management:** Automation is cited as a key strength in recent reviews, with workflow automation and AI-driven ticket routing frequently mentioned, but with fewer all-time mentions than NinjaOne.



| | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 5,036 | 1,984 | 
| **Largest Market Segment** | Mid-Market (46.9% of reviews) | Enterprise (72.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### NinjaOne

Pros:
- Ease of Use (1559 reviews)
- Features (980 reviews)

Cons:
- Missing Features (792 reviews)
- Limited Features (450 reviews)

### ServiceNow IT Service Management

Pros:
- Ease of Use (163 reviews)
- Incident Management (110 reviews)

Cons:
- Learning Curve (70 reviews)
- Expensive (59 reviews)

---
## Ratings Comparison
| Rating | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 9.0 (4800 reviews) | 8.9 (934 reviews) | 
  | **Ease of Use** | 9.1 (4847 reviews) | 8.6 (1448 reviews) | 
  | **Ease of Setup** | 9.1 (4575 reviews) | 8.2 (787 reviews) | 
  | **Ease of Admin** | 9.1 (3761 reviews) | 8.6 (346 reviews) | 
  | **Quality of Support** | 9.1 (4587 reviews) | 8.6 (1057 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (3683 reviews) | 8.8 (341 reviews) | 
  | **Product Direction (% positive)** | 9.7 (4552 reviews) | 8.8 (930 reviews) | 

---
## Pricing

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Configuration Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Widgets** | Not enough data | Not enough data | 
| **Impact Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Request Assignment** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Data Mapping** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Relationship Mapping** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Data Aggregation and Publishing** | Not enough data | Not enough data | 
| **Cost Tracking** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Lifecycle Management** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Configuration Automation** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **IT Cost Management** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **Sarbanes-Oxley Compliance** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 

### Patch Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Patch Prioritization** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Network Wide Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Automatic Patch Deployment** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Patch Testing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Automatic Scans** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

### Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Certificate Assessment** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Automated Containment** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Penetration Testing** | Not enough data | Not enough data | 
| **Runtime Container Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Vulnerability Management** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Vulnerability Assessment** | Not enough data | Not enough data | 
| **Asset Tagging** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Vulnerability/Threat Prioritization** | Not enough data | Not enough data | 
| **Vulnerability Protection** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **SQL Injections** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 943 |
| **ServiceNow IT Service Management** | 8.7/10 | 746 |

#### Administration

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | 8.3 (701 reviews) | 9.2 (350 reviews) ✓ Verified | 
| **Asset Management** | 8.8 (773 reviews) | 8.8 (265 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.3 (764 reviews) | 8.9 (334 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | 10.0 (12 reviews) | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | 8.0 (5 reviews) | 
| **Ticket Management** | Not enough data | 9.3 (22 reviews) | 
| **Workflow Management** | Not enough data | 8.2 (11 reviews) | 
| **Problem Management** | Not enough data | 10.0 (9 reviews) | 
| **Incident Management** | Not enough data | 9.8 (21 reviews) | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Help Desk** | 8.3 (782 reviews) | 9.4 (416 reviews) ✓ Verified | 
| **Incident Reports** | 8.0 (697 reviews) | 9.3 (333 reviews) ✓ Verified | 
| **Process Workflow** | 7.8 (655 reviews) | 9.1 (384 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | 8.3 (668 reviews) | 9.0 (332 reviews) ✓ Verified | 
| **Administration Console** | 9.0 (669 reviews) | 8.6 (248 reviews) ✓ Verified | 
| **Access Management** | 8.8 (627 reviews) | 8.8 (244 reviews) ✓ Verified | 
| **Asset Management** | 8.9 (627 reviews) | 8.9 (245 reviews) ✓ Verified | 
| **Policy Dictation** | 8.4 (597 reviews) | 8.4 (224 reviews) | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Ticketing System** | 7.7 (676 reviews) | 9.5 (436 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (636 reviews) | 8.7 (229 reviews) | 
| **Alerting** | 8.9 (707 reviews) | 8.7 (236 reviews) ✓ Verified | 
| **Automation** | 9.0 (730 reviews) | 9.1 (363 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (180 reviews) | 7.6 (56 reviews) | 
| **Multi-step Planning** | 6.8 (174 reviews) | 7.6 (48 reviews) | 
| **Cross-system Integration** | 6.9 (173 reviews) | 8.7 (144 reviews) | 
| **Adaptive Learning** | 6.8 (174 reviews) | 7.5 (47 reviews) | 
| **Natural Language Interaction** | 6.7 (172 reviews) | 7.5 (51 reviews) | 
| **Proactive Assistance** | 6.8 (173 reviews) | 7.3 (51 reviews) | 
| **Decision Making** | 6.9 (171 reviews) | 7.7 (52 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 450 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Compatibility 

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **File Server Backup** | 8.9 (393 reviews) | Not enough data | 
| **Database Server Backup** | 8.3 (316 reviews) | Not enough data | 
| **Virtual Machines** | 8.5 (343 reviews) | Not enough data | 
| **Repository Models** | 8.3 (291 reviews) | Not enough data | 
| **VM Backup** | Not enough data | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Continuous Backup** | Feature Not Available | Not enough data | 
| **Disaster Recovery** | 8.4 (325 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (314 reviews) | Not enough data | 
| **Remote Backup** | 9.0 (370 reviews) | Not enough data | 
| **Activity Monitoring** | 9.3 (393 reviews) | Not enough data | 
| **Data Recovery** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Differential Backup** | Not enough data | Not enough data | 
| **Incremental Backup** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 

#### Compliance

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Security Standards** | 8.8 (313 reviews) | Not enough data | 
| **Cloud Data Protection** | 8.4 (292 reviews) | Not enough data | 
| **Data Deduplication** | Feature Not Available | Not enough data | 
| **Ransomware Protection** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 

#### Agentic AI - Server Backup

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (70 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (67 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (68 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (65 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (66 reviews) | Not enough data | 
| **Decision Making** | 7.5 (66 reviews) | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Data Loss Prevention** | Not enough data | Not enough data | 
| **Bare-Metal Restore** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Replication** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Compression** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Multi-OS** | Not enough data | Not enough data | 
| **Backup Scheduling** | Not enough data | Not enough data | 
| **Backup Log** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Sensitive Data Identification** | Not enough data | Not enough data | 
| **Data Retention Management** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Data Migration** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Multiple Format Support** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.7/10 | 528 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Real-time Sync** | 8.6 (120 reviews) | Not enough data | 
| **Storage Capacity** | 8.8 (367 reviews) | Not enough data | 
| **Remote Backup** | 9.1 (455 reviews) | Not enough data | 
| **Versioning** | 8.6 (368 reviews) | Not enough data | 
| **Mobile Backup Application** | Feature Not Available | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Disk Backup** | Feature Not Available | Not enough data | 
| **Local Backup** | 8.7 (392 reviews) | Not enough data | 
| **Storage Formats** | 8.3 (336 reviews) | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Cloud Backup** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **File Sharing** | 8.3 (349 reviews) | Not enough data | 
| **Security Standards** | 8.9 (361 reviews) | Not enough data | 
| **Encrypted Storage** | 8.8 (348 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Synchronization** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Real Time Synchronization** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Synchronization Scheduling** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Secure Login** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **Data Recovery** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Conflict Tracking** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Two-Way Synchronization** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.5/10 | 61 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Real-time Sync** | 8.5 (40 reviews) | Not enough data | 
| **Storage Capacity** | 9.6 (43 reviews) | Not enough data | 
| **Remote Backup** | 9.4 (49 reviews) | Not enough data | 
| **Versioning** | 9.0 (42 reviews) | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Endpoint Variety** | 9.2 (22 reviews) | Not enough data | 
| **SaaS Application Variety** | 8.8 (41 reviews) | Not enough data | 
| **Storage Formats** | 8.5 (36 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **File Sharing** | 7.3 (31 reviews) | Not enough data | 
| **Security Standards** | 9.2 (42 reviews) | Not enough data | 
| **Encrypted Storage** | 9.3 (39 reviews) | Not enough data | 

#### Agentic AI - SaaS Backup

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.8/10 | 50 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Email Storage** | 9.5 (43 reviews) | Not enough data | 
| **Encryption** | 9.3 (40 reviews) | Not enough data | 
| **Reporting** | 8.5 (40 reviews) | Not enough data | 
| **Email Analysis** | 8.2 (37 reviews) | Not enough data | 
| **Migration** | 7.6 (37 reviews) | Not enough data | 
| **Archive Backup** | 9.4 (46 reviews) | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 

#### Agentic AI - Email Archiving

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Full Text Search** | Not enough data | Not enough data | 
| **Metadata Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Indexing** | Not enough data | Not enough data | 
| **Email Attachment Protection** | Not enough data | Not enough data | 
| **Storage Management** | Not enough data | Not enough data | 
| **Data Retention Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Deduplication** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **eDiscovery** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Anti Spam** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Compression** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Simple Mail Transfer Protocol (SMTP)** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **Threat Protection** | Not enough data | Not enough data | 
| **Multiple File Format Support** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Filtering** | Not enough data | Not enough data | 
| **Match & Merge** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 3358 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Device Management** | 9.4 (2963 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 9.0 (894 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (498 reviews) | Not enough data | 
| **User Management** | 10.0 (7 reviews) | Not enough data | 
| **Task Management** | 10.0 (5 reviews) | Not enough data | 
| **Issue Management** | 9.7 (6 reviews) | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Monitoring** | 9.5 (2845 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (2064 reviews) | Not enough data | 
| **Application Deployment** | 8.8 (2341 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 9.2 (2814 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.6 (614 reviews) | Not enough data | 
| **Deployment Management** | 10.0 (5 reviews) | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | 10.0 (5 reviews) | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Workflow Management** | 8.7 (559 reviews) | Not enough data | 

#### Service Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Access** | 9.3 (2652 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.2 (506 reviews) | Not enough data | 
| **Ticketing** | 7.8 (668 reviews) | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (566 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (475 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (502 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (468 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (461 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (483 reviews) | Not enough data | 
| **Decision Making** | 7.2 (477 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Build Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **For MSPs** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Network Security** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 611 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Scope

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Endpoint Inclusiveness** | 8.8 (448 reviews) | Not enough data | 
| **Multi-OS Support** | 9.0 (515 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting and Alerts** | 8.6 (494 reviews) | Not enough data | 
| **Endpoint Protection** | 8.5 (438 reviews) | Not enough data | 
| **Remote Wiping** | 7.6 (416 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Device Enrollment** | 9.0 (472 reviews) | Not enough data | 
| **Device Configuration** | 8.9 (478 reviews) | Not enough data | 
| **Device Compliance** | 8.8 (446 reviews) | Not enough data | 
| **Usage Information** | 8.8 (445 reviews) | Not enough data | 
| **Data Separation** | 7.8 (382 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (179 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (173 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (175 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (170 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (168 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (176 reviews) | Not enough data | 
| **Decision Making** | 7.3 (177 reviews) | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile Content Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **BYOD Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **App Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 833 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Performance Monitoring** | 8.9 (733 reviews) | Not enough data | 
| **Alerting** | 9.0 (779 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.1 (625 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.8 (625 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **360-Degree Network Visibility** | Feature Not Available | Not enough data | 
| **Automated Network Discovery** | Feature Not Available | Not enough data | 
| **Real-Time Monitoring** | 8.5 (306 reviews) | Not enough data | 
| **Bandwidth Monitoring** | Not enough data | Not enough data | 
| **IP Address Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Multi-Location Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Performance Baseline** | 8.3 (582 reviews) | Not enough data | 
| **Data Visualization** | 8.3 (599 reviews) | Not enough data | 
| **Path Analysis** | 7.6 (544 reviews) | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Trend Analysis** | Not enough data | Not enough data | 

#### Analytics - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Predictive Performance Analytics** | Feature Not Available | Not enough data | 
| **Packet & Flow Analysis** | 6.9 (241 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Encrypted Data Transmission** | Feature Not Available | Not enough data | 
| **Zero Trust and Identity Management** | Feature Not Available | Not enough data | 
| **Integrated Network Security** | Feature Not Available | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Network Resource Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Dynamic Network Optimization** | Feature Not Available | Not enough data | 
| **Automated Tasks Routing** | Feature Not Available | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Feature Not Available | Not enough data | 
| **Self-Healing Networks** | Feature Not Available | Not enough data | 
| **Predictive Network Maintenance** | Feature Not Available | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Self-Updating Maps** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Dependency Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Data Connectors** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Map Exporting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Color Codes/Icons** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Web Traffic Reporting** | Not enough data | Not enough data | 
| **Downtime Tracking** | Not enough data | Not enough data | 
| **Threshold Alerts** | Not enough data | Not enough data | 
| **Simple Network Management Protocol (SNMP)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Network Mapping** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Virtualization** | Not enough data | Not enough data | 
| **Baseline Manager** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Bug/Issue Capture** | Not enough data | Not enough data | 
| **Mobile Network Troubleshooting** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Customizable Dashboard** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 632 |
| **ServiceNow IT Service Management** | 8.3/10 | 319 |

#### Monitoring

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Constant Monitoring** | 9.3 (581 reviews) ✓ Verified | 8.9 (226 reviews) ✓ Verified | 
| **Timely Alerts** | 9.2 (580 reviews) ✓ Verified | 9.1 (244 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.5 (516 reviews) ✓ Verified | 9.1 (249 reviews) ✓ Verified | 
| **AI Monitoring** | 7.2 (201 reviews) | 7.7 (33 reviews) | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Management Tools

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Assignment** | 8.3 (511 reviews) | 9.2 (253 reviews) ✓ Verified | 
| **Standardization** | 8.7 (519 reviews) ✓ Verified | 9.1 (253 reviews) | 
| **Lifecycle Visualization** | 8.5 (493 reviews) ✓ Verified | 8.7 (237 reviews) ✓ Verified | 

#### Generative AI

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.3 (108 reviews) | 
| **AI Text Summarization** | Feature Not Available | 8.3 (126 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (100 reviews) | 7.3 (27 reviews) | 
| **Multi-step Planning** | 7.5 (99 reviews) | 7.4 (28 reviews) | 
| **Cross-system Integration** | 7.8 (97 reviews) | 8.0 (34 reviews) | 
| **Adaptive Learning** | 7.3 (98 reviews) | 7.6 (28 reviews) | 
| **Natural Language Interaction** | 7.3 (97 reviews) | 7.8 (27 reviews) | 
| **Proactive Assistance** | 7.5 (99 reviews) | 7.9 (30 reviews) | 
| **Decision Making** | 7.6 (97 reviews) | 7.9 (30 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 1417 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Asset Inventory

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Hardware Asset Inventory** | 9.0 (1251 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.9 (1218 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (1033 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.5 (304 reviews) | Not enough data | 
| **Asset Discovery** | 8.2 (1088 reviews) | Not enough data | 

#### Generative AI

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (258 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (229 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (229 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (227 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (220 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (231 reviews) | Not enough data | 
| **Decision Making** | 7.3 (233 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Central Dashboard** | 9.1 (1223 reviews) | Not enough data | 
| **Asset Policy Management** | 8.8 (1062 reviews) | Not enough data | 
| **Risk Management** | 8.1 (1020 reviews) | Not enough data | 
| **Integrations** | 8.3 (1116 reviews) | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Requisition Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Cost Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 2344 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Administration

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Screen Sharing** | 9.3 (1898 reviews) | Not enough data | 
| **File Sharing** | 8.8 (1738 reviews) | Not enough data | 
| **Session Recording** | 7.9 (1474 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.3 (1929 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (1610 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.9 (1701 reviews) | Not enough data | 

#### Maintenance

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Reboot** | 9.3 (1986 reviews) | Not enough data | 
| **Remote Printing** | 7.7 (1360 reviews) | Not enough data | 

#### Communication 

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Text Chat** | 8.0 (1517 reviews) | Not enough data | 
| **VoIP** | Feature Not Available | Not enough data | 
| **Video Conference Call** | Feature Not Available | Not enough data | 
| **Screen Annotations** | 7.3 (1322 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Data Encryption** | 8.4 (1377 reviews) | Not enough data | 
| **Compliance** | 8.5 (1429 reviews) | Not enough data | 

#### Device Support

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile Device Access** | 7.7 (1408 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.5 (1547 reviews) | Not enough data | 
| **Cross-Platform** | 8.5 (1498 reviews) | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | 8.3 (1640 reviews) | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | 10.0 (5 reviews) | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 420 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Functionality 

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Incremental Backup** | 9.0 (372 reviews) | Not enough data | 
| **OS Boot Recovery** | 8.0 (309 reviews) | Not enough data | 
| **Bootable Disk** | 8.1 (312 reviews) | Not enough data | 
| **Online Restore** | 8.7 (343 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Multiple Backup Versions** | 8.8 (340 reviews) | Not enough data | 
| **Unlimited Backup** | 8.6 (325 reviews) | Not enough data | 
| **Deduplication** | Feature Not Available | Not enough data | 
| **Lag Free Operation** | 8.7 (322 reviews) | Not enough data | 

#### Agentic AI - PC Backup

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (110 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (99 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (98 reviews) | Not enough data | 
| **Decision Making** | 7.3 (98 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Generative AI

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.5/10 | 276 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Search and Indexing** | 8.4 (229 reviews) | Not enough data | 
| **Version Control** | 8.4 (226 reviews) | Not enough data | 
| **Access and Permissions** | 8.8 (231 reviews) | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Integrations** | 8.4 (237 reviews) | Not enough data | 
| **Automation** | 8.9 (252 reviews) | Not enough data | 
| **Reporting** | 8.4 (234 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Document Automation** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Change Tracking** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Password Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Framework Management** | Not enough data | Not enough data | 
| **Credential Management** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Security Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Document Capture** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Process Management** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Website Monitoring** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Relationship Mapping** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **For the IT sector** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Knowledge Library** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 213 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Behavioral Analysis** | 7.3 (70 reviews) | Not enough data | 
| **Adaptive** | 7.5 (75 reviews) | Not enough data | 
| **Predictive** | 7.5 (75 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Patch Management** | 9.1 (190 reviews) | Not enough data | 
| **Oversees** | 8.4 (91 reviews) | Not enough data | 
| **Self-Healing** | 8.3 (97 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.3 (165 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.5/10 | 418 |

#### Incident Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 9.1 (333 reviews) | 
| **Ticket Prioritization** | Not enough data | 9.0 (328 reviews) | 
| **Ticket Notifications** | Not enough data | 9.1 (336 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (322 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.8 (307 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards** | Not enough data | 8.8 (329 reviews) | 
| **Time Tracking** | Not enough data | 8.8 (292 reviews) | 
| **Surveys** | Not enough data | 8.5 (179 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.0 (240 reviews) | 
| **Self Service** | Not enough data | 8.8 (306 reviews) | 
| **Active Directory** | Not enough data | 8.5 (263 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.8 (167 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (33 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | 
| **Decision Making** | Not enough data | 7.9 (20 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### System Control

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 861 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Regulation Compliant** | 8.7 (494 reviews) | Not enough data | 

#### Operating System

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Multi-Systems Support** | 9.4 (794 reviews) | Not enough data | 
| **Apple Support** | 8.2 (687 reviews) | Not enough data | 
| **Android Support** | 8.5 (612 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Applicatons Management** | 8.8 (680 reviews) | Not enough data | 
| **Applications Consolidation** | 8.4 (525 reviews) | Not enough data | 
| **Whitelist** | 8.5 (521 reviews) | Not enough data | 
| **Blacklist** | 8.4 (510 reviews) | Not enough data | 
| **Usage Information** | 8.7 (565 reviews) | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 
| **Lockdown Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **User Session Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Mobile Content Management** | Not enough data | Not enough data | 
| **Security Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Data Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Software Management** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Wipe** | 8.7 (569 reviews) | Not enough data | 
| **Security** | 8.8 (611 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (173 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (149 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (162 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (148 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (143 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (151 reviews) | Not enough data | 
| **Decision Making** | 7.8 (150 reviews) | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile Access** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Automatic Reset** | Not enough data | Not enough data | 
| **Onsite Printing** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **For Android Devices** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Digital Signage** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Touch Screen** | Not enough data | Not enough data | 
| **Point of Sale (POS)** | Not enough data | Not enough data | 
| **Timeout** | Not enough data | Not enough data | 
| **Multi-app mode** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **QR Codes** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Browsing Restrictions** | Not enough data | Not enough data | 
| **Customizable User Interface** | Not enough data | Not enough data | 
| **Self Check-In/Check-Out** | Not enough data | Not enough data | 
| **Secure Browsing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Video Looping** | Not enough data | Not enough data | 
| **Self Ordering** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Single-app mode** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Check-in/Check-out** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 
| **Order Entry** | Not enough data | Not enough data | 
| **Broadcast Messaging** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Wireless Internet Access Control** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Enrollments/Onboarding** | Not enough data | Not enough data | 
| **Automatic User/Device Recognition** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Kiosk Mode** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Synchronization Scheduling** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Wireless Troubleshooting** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Knowledge Base

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Collaboration Tools** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 1285 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Analysis

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Threat Detection** | 8.4 (877 reviews) | Not enough data | 

#### Platform

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Unified Communications Platform** | 8.0 (767 reviews) | Not enough data | 
| **Remote Access** | 9.3 (1153 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (726 reviews) | Not enough data | 
| **Asset Tracking** | 8.7 (907 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (804 reviews) | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Endpoint Protection** | 8.9 (923 reviews) | Not enough data | 
| **Patch Management** | 9.3 (1140 reviews) | Not enough data | 
| **Disaster Recovery** | 7.8 (732 reviews) | Not enough data | 
| **Service Management** | 8.9 (826 reviews) | Not enough data | 
| **Workflow Management** | 8.3 (744 reviews) | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (198 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (161 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (170 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (158 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (154 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (164 reviews) | Not enough data | 
| **Decision Making** | 7.3 (165 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IT Reporting** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to NinjaOne (16):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to ServiceNow IT Service Management (2):** [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | NinjaOne | ServiceNow IT Service Management | 
|---|---|---|
| **Small-Business** | 45.2% | 5.9% | 
| **Mid-Market** | 46.9% | 21.4% | 
| **Enterprise** | 7.9% | 72.7% | 

### By Industry

#### NinjaOne

- **Information Technology and Services:** 27.3%
- **Computer & Network Security:** 14.1%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.6%
- **Computer Software:** 2.7%
- **Construction:** 2.7%
- **Financial Services:** 2.1%
- **Retail:** 2.0%
- **Consulting:** 1.9%
- **Automotive:** 1.7%
- **Other:** 37.9%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.0%
- **Hospital & Health Care:** 7.3%
- **Computer Software:** 6.8%
- **Financial Services:** 6.1%
- **Computer & Network Security:** 3.5%
- **Insurance:** 3.4%
- **Higher Education:** 3.2%
- **Banking:** 2.8%
- **Manufacturing:** 2.4%
- **Consulting:** 2.4%
- **Other:** 38.1%

---
## Alternatives

### Alternatives to NinjaOne

- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1267 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4184 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (564 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.6/5 stars (281 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (205 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.5/5 stars (125 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1463 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1203 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1141 reviews)

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [Ivanti ITSM](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) — 4.0/5 stars (323 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (297 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (633 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

---
## Top Discussions

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 2 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management)