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At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NinjaOne
Star Rating
(3,211)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that NinjaOne excels in ease of use with a score of 9.2, making it a favorite among mid-market users who appreciate its intuitive interface. In contrast, ServiceNow IT Service Management, with a score of 8.5, is noted for its complexity, which can be overwhelming for new users.
- Users report that NinjaOne's constant monitoring feature, rated at 9.2, provides real-time insights that help prevent issues before they escalate. Meanwhile, ServiceNow's monitoring capabilities, while solid at 8.9, are often seen as less proactive.
- Reviewers mention that NinjaOne's ticketing system, scoring 7.7, could use improvement, especially in terms of customization. In contrast, ServiceNow's ticketing system shines with a score of 9.3, praised for its robust features and seamless integration into workflows.
- G2 users highlight NinjaOne's strong support quality, rated at 9.2, as a key differentiator, with many users appreciating the responsive customer service. ServiceNow, with a score of 8.5, has received mixed reviews regarding support, with some users feeling that response times could be improved.
- Users on G2 report that NinjaOne's asset management features, scoring 8.8, are user-friendly and effective for tracking IT assets. ServiceNow's asset management, while slightly higher at 8.9, is often described as more complex, requiring additional training to fully utilize its capabilities.
- Reviewers mention that NinjaOne's product direction is highly rated at 9.7, indicating a strong commitment to continuous improvement and user feedback. In contrast, ServiceNow's product direction, at 8.8, is seen as stable but less innovative, with users desiring more frequent updates and enhancements.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
NinjaOne
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.1
3,038
8.9
774
Ease of Use
9.1
3,072
8.5
993
Ease of Setup
9.2
2,871
8.1
553
Ease of Admin
9.2
2,747
8.6
299
Quality of Support
9.2
2,917
8.5
702
Has the product been a good partner in doing business?
9.5
2,683
8.8
295
Product Direction (% positive)
9.7
3,022
8.8
752
Features by Category
Administration
8.2
654
9.0
233
|
Verified
8.7
672
8.7
223
|
Verified
8.2
674
8.8
235
|
Verified
Service Desk
8.0
665
9.1
244
|
Verified
7.8
654
9.2
245
|
Verified
7.7
631
9.0
235
|
Verified
Management
8.3
617
8.9
226
|
Verified
9.0
623
8.9
213
|
Verified
8.7
601
8.8
215
|
Verified
8.8
598
8.8
210
|
Verified
8.4
581
8.5
198
Functionality
7.5
604
9.3
231
|
Verified
8.5
611
8.8
220
8.8
631
8.7
220
|
Verified
8.9
630
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
6.9
175
7.3
42
6.8
173
7.5
41
6.9
171
7.7
43
6.7
172
7.5
41
6.7
171
7.4
41
6.7
169
7.1
41
6.8
168
7.6
43
Compatibility
8.8
310
Not enough data
8.0
286
Not enough data
8.3
287
Not enough data
8.2
276
Not enough data
Management
Feature Not Available
Not enough data
8.3
287
Not enough data
8.6
290
Not enough data
8.8
304
Not enough data
9.2
304
Not enough data
Compliance
8.7
283
Not enough data
8.4
276
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
338
Not enough data
9.0
353
Not enough data
8.5
342
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
347
Not enough data
8.6
337
Not enough data
8.3
328
Not enough data
Management
8.2
327
Not enough data
8.8
329
Not enough data
8.7
330
Not enough data
Agentic AI - Online Backup
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1951
|
Verified
Not enough data
8.5
467
Not enough data
8.1
447
Not enough data
Monitoring and Management
9.3
1938
|
Verified
Not enough data
8.4
1832
Not enough data
8.6
1887
|
Verified
Not enough data
8.9
1935
|
Verified
Not enough data
8.2
451
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
441
Not enough data
Service Management
9.1
1859
|
Verified
Not enough data
8.0
435
Not enough data
7.2
426
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
468
Not enough data
7.0
466
Not enough data
7.1
460
Not enough data
6.9
455
Not enough data
6.8
456
Not enough data
6.9
452
Not enough data
7.0
449
Not enough data
Scope
8.7
411
Not enough data
8.8
419
Not enough data
Security
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Not enough data
Management
8.8
406
Not enough data
8.6
403
Not enough data
8.6
395
Not enough data
8.7
399
Not enough data
7.8
372
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
168
Not enough data
7.0
167
Not enough data
7.2
167
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
167
Not enough data
Functionality
8.8
652
Not enough data
8.9
669
Not enough data
8.0
614
Not enough data
8.7
608
Not enough data
Monitoring - Network Monitoring
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Not enough data
Management
8.2
571
Not enough data
8.2
580
Not enough data
7.6
537
Not enough data
Analytics - Network Monitoring
7.0
241
Not enough data
6.9
239
Not enough data
Security - Network Monitoring
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Not enough data
Network Performance - Network Monitoring
6.9
242
Not enough data
7.3
241
Not enough data
AI Automation - Network Monitoring
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Not enough data
Agentic AI - Network Monitoring
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Not enough data
Monitoring
9.2
552
|
Verified
8.9
223
|
Verified
9.2
550
|
Verified
9.0
232
|
Verified
8.5
504
|
Verified
9.1
235
|
Verified
7.1
197
7.5
31
Management Tools
8.2
492
9.2
235
|
Verified
8.6
507
|
Verified
9.0
227
8.5
488
|
Verified
8.7
219
|
Verified
Generative AI
Feature Not Available
8.3
106
Feature Not Available
8.3
120
Agentic AI - Incident Management
7.5
95
7.2
26
7.4
95
7.2
26
7.6
94
7.5
26
7.2
94
7.3
25
7.2
94
7.7
25
7.3
93
7.5
25
7.5
92
7.6
26
Asset Inventory
8.9
1125
Not enough data
8.8
1116
Not enough data
7.7
1023
Not enough data
Feature Not Available
Not enough data
8.1
1050
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
7.3
228
Not enough data
7.2
225
Not enough data
7.4
223
Not enough data
7.1
220
Not enough data
7.1
219
Not enough data
7.0
221
Not enough data
7.0
219
Not enough data
Management
9.1
1079
Not enough data
8.7
1028
Not enough data
8.0
994
Not enough data
8.1
1019
Not enough data
Administration
9.2
1552
Not enough data
8.7
1511
Not enough data
7.8
1414
Not enough data
9.1
1549
Not enough data
8.9
1475
Not enough data
8.8
1509
Not enough data
Maintenance
9.1
1539
Not enough data
7.7
1330
Not enough data
Communication
7.9
1377
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1303
Not enough data
Security
8.3
1344
Not enough data
8.4
1373
Not enough data
Device Support
7.6
1339
Not enough data
8.4
1408
Not enough data
8.4
1395
Not enough data
Performance
8.2
1463
Not enough data
Functionality
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Not enough data
Performance
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Not enough data
Agentic AI - PC Backup
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Not enough data
Generative AI
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
8.4
223
Not enough data
8.3
222
Not enough data
8.7
223
Not enough data
Operations - IT Documentation
8.3
220
Not enough data
8.7
221
Not enough data
8.3
223
Not enough data
Generative AI - Autonomous Endpoint Management
7.2
64
Not enough data
7.2
64
Not enough data
7.2
64
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.5
74
Not enough data
8.1
72
Not enough data
7.7
67
Not enough data
8.8
74
Not enough data
Incident Management
Not enough data
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.7
296
Not enough data
8.7
289
Reporting
Not enough data
8.7
300
Not enough data
8.7
278
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
235
Not enough data
8.7
288
Not enough data
8.5
256
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.5
431
Not enough data
Operating System
9.1
475
Not enough data
8.0
467
Not enough data
8.2
454
Not enough data
Management
8.5
459
Not enough data
8.2
438
Not enough data
8.2
436
Not enough data
8.1
437
Not enough data
8.3
438
Not enough data
Security
8.5
444
Not enough data
8.5
441
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
704
Not enough data
Platform
7.8
691
Not enough data
9.0
714
Not enough data
8.2
675
Not enough data
8.4
707
Not enough data
8.2
690
Not enough data
Security
8.6
705
Not enough data
9.1
719
Not enough data
7.6
665
Not enough data
8.6
688
Not enough data
8.1
668
Not enough data
Agentic AI - Enterprise IT Management
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Not enough data
Categories
Categories
Shared Categories
NinjaOne and ServiceNow IT Service Management are categorized as Incident Management and IT Service Management (ITSM) Tools
Unique Categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
ServiceNow IT Service Management is categorized as Configuration Management and Service Desk
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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