# NinjaOne vs ServiceNow IT Operations Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in **ease of use** , with users highlighting its intuitive interface and streamlined endpoint management. One user mentioned how the centralized device dashboard and automation policies significantly simplify their daily tasks.
- **Users say** that ServiceNow IT Operations Management provides robust **asset management** capabilities, allowing for effective tracking of configuration items and their relationships. Reviewers appreciate how it helps them manage assets efficiently, making their work easier.
- **According to verified reviews** , NinjaOne stands out for its **quick implementation** process, with many users praising how fast it installs on endpoints. This quick setup is often contrasted with ServiceNow, where some users have noted a more complex onboarding experience.
- **Reviewers mention** that while NinjaOne offers excellent **remote access tools** , ServiceNow shines in **service management** , with users noting its effectiveness in handling change and problem management across organizations.
- **Users highlight** that NinjaOne's **quality of support** is a significant advantage, with many feeling confident in the assistance they receive. In comparison, ServiceNow's support is rated slightly lower, with some users expressing a desire for more responsive service.
- **G2 reviewers indicate** that NinjaOne's overall satisfaction is reflected in its higher G2 Score, suggesting a more favorable user experience compared to ServiceNow. Users appreciate the product's reliability and the trust they have in its reporting capabilities, which they find to be superior.



| | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 4,586 | 439 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Enterprise (63.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Automation (909 reviews)

Cons:
- Missing Features (792 reviews)
- Improvement Needed (424 reviews)

### ServiceNow IT Operations Management

Pros:
- Ease of Use (51 reviews)
- Visibility (44 reviews)

Cons:
- Learning Difficulty (29 reviews)
- Complexity (27 reviews)

---
## Ratings Comparison
| Rating | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
  | **Meets Requirements** | 9.0 (4352 reviews) | 8.8 (124 reviews) | 
  | **Ease of Use** | 9.1 (4396 reviews) | 8.2 (285 reviews) | 
  | **Ease of Setup** | 9.1 (4139 reviews) | 7.9 (185 reviews) | 
  | **Ease of Admin** | 9.1 (3330 reviews) | 8.5 (56 reviews) | 
  | **Quality of Support** | 9.1 (4163 reviews) | 8.5 (200 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (3258 reviews) | 8.8 (59 reviews) | 
  | **Product Direction (% positive)** | 9.7 (4184 reviews) | 9.5 (118 reviews) | 

---
## Pricing

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ServiceNow IT Operations Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 885 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Administration

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Change Management** | 8.2 (686 reviews) | Not enough data | 
| **Asset Management** | 8.8 (741 reviews) | Not enough data | 
| **Reports & Analytics** | 8.3 (737 reviews) | Not enough data | 

#### Service Desk

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Help Desk** | 8.2 (744 reviews) | Not enough data | 
| **Incident Reports** | 7.9 (683 reviews) | Not enough data | 
| **Process Workflow** | 7.7 (648 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Reporting** | 8.3 (653 reviews) | Not enough data | 
| **Administration Console** | 9.0 (653 reviews) | Not enough data | 
| **Access Management** | 8.7 (620 reviews) | Not enough data | 
| **Asset Management** | 8.9 (622 reviews) | Not enough data | 
| **Policy Dictation** | 8.4 (595 reviews) | Not enough data | 

#### Functionality

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Ticketing System** | 7.7 (657 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (630 reviews) | Not enough data | 
| **Alerting** | 8.9 (684 reviews) | Not enough data | 
| **Automation** | 9.0 (705 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (178 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (173 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (172 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (173 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (171 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (171 reviews) | Not enough data | 
| **Decision Making** | 6.8 (169 reviews) | Not enough data | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 429 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Compatibility 

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **File Server Backup** | 8.9 (379 reviews) | Not enough data | 
| **Database Server Backup** | 8.3 (312 reviews) | Not enough data | 
| **Virtual Machines** | 8.5 (335 reviews) | Not enough data | 
| **Repository Models** | 8.3 (290 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Continuous Backup** | Feature Not Available | Not enough data | 
| **Disaster Recovery** | 8.4 (313 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (310 reviews) | Not enough data | 
| **Remote Backup** | 8.9 (352 reviews) | Not enough data | 
| **Activity Monitoring** | 9.3 (379 reviews) | Not enough data | 

#### Compliance

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Security Standards** | 8.8 (307 reviews) | Not enough data | 
| **Cloud Data Protection** | 8.4 (288 reviews) | Not enough data | 
| **Data Deduplication** | Feature Not Available | Not enough data | 

#### Agentic AI - Server Backup

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (69 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (66 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (67 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (65 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (65 reviews) | Not enough data | 
| **Decision Making** | 7.5 (66 reviews) | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.7/10 | 473 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Real-time Sync** | 8.5 (103 reviews) | Not enough data | 
| **Storage Capacity** | 8.8 (357 reviews) | Not enough data | 
| **Remote Backup** | 9.1 (412 reviews) | Not enough data | 
| **Versioning** | 8.5 (361 reviews) | Not enough data | 
| **Mobile Backup Application** | Feature Not Available | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Disk Backup** | Feature Not Available | Not enough data | 
| **Local Backup** | 8.7 (369 reviews) | Not enough data | 
| **Storage Formats** | 8.3 (334 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **File Sharing** | 8.3 (343 reviews) | Not enough data | 
| **Security Standards** | 8.8 (348 reviews) | Not enough data | 
| **Encrypted Storage** | 8.8 (343 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 51 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Real-time Sync** | 8.5 (40 reviews) | Not enough data | 
| **Storage Capacity** | 9.6 (43 reviews) | Not enough data | 
| **Remote Backup** | 9.3 (44 reviews) | Not enough data | 
| **Versioning** | 9.0 (42 reviews) | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Endpoint Variety** | 9.1 (20 reviews) | Not enough data | 
| **SaaS Application Variety** | 8.7 (38 reviews) | Not enough data | 
| **Storage Formats** | 8.5 (36 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **File Sharing** | 7.3 (31 reviews) | Not enough data | 
| **Security Standards** | 9.1 (41 reviews) | Not enough data | 
| **Encrypted Storage** | 9.3 (39 reviews) | Not enough data | 

#### Agentic AI - SaaS Backup

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.8/10 | 47 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Email Storage** | 9.5 (43 reviews) | Not enough data | 
| **Encryption** | 9.3 (40 reviews) | Not enough data | 
| **Reporting** | 8.4 (39 reviews) | Not enough data | 
| **Email Analysis** | 8.2 (37 reviews) | Not enough data | 
| **Migration** | 7.6 (37 reviews) | Not enough data | 
| **Archive Backup** | 9.4 (44 reviews) | Not enough data | 

#### Agentic AI - Email Archiving

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 2979 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Device Management** | 9.4 (2662 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (763 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.2 (477 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Remote Monitoring** | 9.4 (2562 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (1980 reviews) | Not enough data | 
| **Application Deployment** | 8.8 (2206 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 9.1 (2567 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.6 (563 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Workflow Management** | 8.6 (531 reviews) | Not enough data | 

#### Service Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Remote Access** | 9.3 (2446 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.2 (484 reviews) | Not enough data | 
| **Ticketing** | 7.7 (609 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (539 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (470 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (486 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (462 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (458 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (468 reviews) | Not enough data | 
| **Decision Making** | 7.1 (466 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 539 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Scope

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Endpoint Inclusiveness** | 8.7 (438 reviews) | Not enough data | 
| **Multi-OS Support** | 8.9 (471 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Reporting and Alerts** | 8.6 (462 reviews) | Not enough data | 
| **Endpoint Protection** | 8.4 (416 reviews) | Not enough data | 
| **Remote Wiping** | 7.5 (401 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Device Enrollment** | 8.9 (443 reviews) | Not enough data | 
| **Device Configuration** | 8.8 (446 reviews) | Not enough data | 
| **Device Compliance** | 8.7 (425 reviews) | Not enough data | 
| **Usage Information** | 8.8 (423 reviews) | Not enough data | 
| **Data Separation** | 7.8 (378 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (173 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (170 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (172 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (168 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (166 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (172 reviews) | Not enough data | 
| **Decision Making** | 7.3 (174 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 798 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Performance Monitoring** | 8.9 (715 reviews) | Not enough data | 
| **Alerting** | 9.0 (749 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.1 (622 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.8 (620 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **360-Degree Network Visibility** | Feature Not Available | Not enough data | 
| **Automated Network Discovery** | Feature Not Available | Not enough data | 
| **Real-Time Monitoring** | 8.5 (288 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Performance Baseline** | 8.3 (578 reviews) | Not enough data | 
| **Data Visualization** | 8.3 (592 reviews) | Not enough data | 
| **Path Analysis** | 7.6 (543 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Predictive Performance Analytics** | Feature Not Available | Not enough data | 
| **Packet & Flow Analysis** | 6.9 (240 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Encrypted Data Transmission** | Feature Not Available | Not enough data | 
| **Zero Trust and Identity Management** | Feature Not Available | Not enough data | 
| **Integrated Network Security** | Feature Not Available | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Dynamic Network Optimization** | Feature Not Available | Not enough data | 
| **Automated Tasks Routing** | Feature Not Available | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Feature Not Available | Not enough data | 
| **Self-Healing Networks** | Feature Not Available | Not enough data | 
| **Predictive Network Maintenance** | Feature Not Available | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 623 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Monitoring

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Constant Monitoring** | 9.3 (577 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.2 (576 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.5 (513 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 7.2 (200 reviews) | Not enough data | 

#### Management Tools

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Ticket Assignment** | 8.3 (506 reviews) | Not enough data | 
| **Standardization** | 8.7 (516 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 8.5 (490 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Incident Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (99 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (97 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (96 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (96 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (96 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (96 reviews) | Not enough data | 
| **Decision Making** | 7.6 (94 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Operations Management** | 8.4/10 | 138 |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Artificial Intelligence** | Not enough data | 8.5 (34 reviews) | 
| **Machine Learning** | Not enough data | 7.6 (16 reviews) | 
| **Systems Monitoring** | Not enough data | 9.3 (53 reviews) | 

#### Issue Resolution

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Root Cause Identification** | Not enough data | 9.3 (40 reviews) | 
| **Proactive Identification** | Not enough data | 9.2 (37 reviews) | 
| **Resolution Guidance** | Not enough data | 9.0 (27 reviews) | 

#### Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **System Integration** | Not enough data | 9.2 (80 reviews) | 
| **Alerting** | Not enough data | 8.9 (31 reviews) | 
| **Reporting** | Not enough data | 9.1 (36 reviews) | 

#### Generative AI

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (10 reviews) | 

#### Agentic AI - AIOps Platforms

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | 
| **Decision Making** | Not enough data | 8.5 (8 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 1351 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Asset Inventory

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Hardware Asset Inventory** | 9.0 (1216 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.9 (1185 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (1030 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.4 (297 reviews) | Not enough data | 
| **Asset Discovery** | 8.2 (1076 reviews) | Not enough data | 

#### Generative AI

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (251 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (228 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (226 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (224 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (220 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (227 reviews) | Not enough data | 
| **Decision Making** | 7.2 (226 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Central Dashboard** | 9.1 (1182 reviews) | Not enough data | 
| **Asset Policy Management** | 8.7 (1053 reviews) | Not enough data | 
| **Risk Management** | 8.1 (1013 reviews) | Not enough data | 
| **Integrations** | 8.2 (1093 reviews) | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Operations Management** | 8.1/10 | 18 |

#### Monitoring

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Performance Baselines** | Not enough data | 8.8 (11 reviews) | 
| **Performance Analysis** | Not enough data | 7.8 (12 reviews) | 
| **Performance Monitoring** | Not enough data | 7.9 (11 reviews) | 
| **AI/ML Assistance** | Not enough data | 8.0 (10 reviews) | 
| **Multi-System Monitoring** | Not enough data | 8.3 (13 reviews) | 

#### Response

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Dashboards and Visualization** | Not enough data | 8.4 (15 reviews) | 
| **Incident Alerting** | Not enough data | 8.6 (13 reviews) | 
| **Root Cause Analysis (RCA)** | Not enough data | 8.2 (10 reviews) | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | 

#### Performance

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Real User Monitoring (RUM)** | Not enough data | 8.2 (11 reviews) | 
| **Second by Second Metrics** | Not enough data | 8.0 (9 reviews) | 

#### Functionality

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Synthetic Monitoring** | Not enough data | 8.0 (11 reviews) | 
| **Dynamic Transaction Mapping** | Not enough data | 7.6 (11 reviews) | 
| **Load Balancing** | Not enough data | 7.2 (10 reviews) | 
| **Cloud Observability** | Not enough data | 7.8 (13 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 2116 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Administration

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Screen Sharing** | 9.2 (1785 reviews) | Not enough data | 
| **File Sharing** | 8.7 (1656 reviews) | Not enough data | 
| **Session Recording** | 7.8 (1439 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.2 (1805 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (1567 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.8 (1637 reviews) | Not enough data | 

#### Maintenance

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Remote Reboot** | 9.2 (1824 reviews) | Not enough data | 
| **Remote Printing** | 7.7 (1349 reviews) | Not enough data | 

#### Communication 

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Text Chat** | 8.0 (1467 reviews) | Not enough data | 
| **VoIP** | Feature Not Available | Not enough data | 
| **Video Conference Call** | Feature Not Available | Not enough data | 
| **Screen Annotations** | 7.2 (1312 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Data Encryption** | 8.3 (1367 reviews) | Not enough data | 
| **Compliance** | 8.5 (1409 reviews) | Not enough data | 

#### Device Support

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Mobile Device Access** | 7.7 (1381 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.4 (1501 reviews) | Not enough data | 
| **Cross-Platform** | 8.5 (1464 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Reporting** | 8.2 (1569 reviews) | Not enough data | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 385 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Functionality 

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Incremental Backup** | 8.9 (350 reviews) | Not enough data | 
| **OS Boot Recovery** | 8.0 (304 reviews) | Not enough data | 
| **Bootable Disk** | 8.1 (305 reviews) | Not enough data | 
| **Online Restore** | 8.6 (334 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Multiple Backup Versions** | 8.8 (327 reviews) | Not enough data | 
| **Unlimited Backup** | 8.6 (315 reviews) | Not enough data | 
| **Deduplication** | Feature Not Available | Not enough data | 
| **Lag Free Operation** | 8.7 (315 reviews) | Not enough data | 

#### Agentic AI - PC Backup

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (98 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (95 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (93 reviews) | Not enough data | 
| **Decision Making** | 7.2 (94 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Generative AI

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.5/10 | 261 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Search and Indexing** | 8.4 (225 reviews) | Not enough data | 
| **Version Control** | 8.4 (222 reviews) | Not enough data | 
| **Access and Permissions** | 8.8 (226 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Integrations** | 8.4 (228 reviews) | Not enough data | 
| **Automation** | 8.9 (243 reviews) | Not enough data | 
| **Reporting** | 8.4 (228 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 166 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Behavioral Analysis** | 7.2 (69 reviews) | Not enough data | 
| **Adaptive** | 7.5 (73 reviews) | Not enough data | 
| **Predictive** | 7.5 (73 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Patch Management** | 9.1 (150 reviews) | Not enough data | 
| **Oversees** | 8.3 (83 reviews) | Not enough data | 
| **Self-Healing** | 8.2 (85 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.2 (133 reviews) | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | 9.0 (5 reviews) | 
| **SLI & SLO Management** | Not enough data | 9.3 (5 reviews) | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | 9.3 (5 reviews) | 
| **Alert Correlation & Noise Reduction** | Not enough data | 9.3 (5 reviews) | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | 9.0 (5 reviews) | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | 8.0 (5 reviews) | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | 8.3 (5 reviews) | 
| **Human-in-the-Loop Remediation** | Not enough data | 8.7 (5 reviews) | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

### Enterprise AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### AI & Conversational Intelligence - Enterprise AI Chatbots

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Retrieval-Augmented Generation (RAG)** | Not enough data | Not enough data | 
| **Natural Language Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversations** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 

#### Knowledge & Data Integration - Enterprise AI Chatbots

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Real-Time Data Retrieval** | Not enough data | Not enough data | 
| **API & Custom Data Connectors** | Not enough data | Not enough data | 
| **Knowledge Base Integrations** | Not enough data | Not enough data | 
| **CRM & ERP Integrations** | Not enough data | Not enough data | 

#### Security, Governance & Compliance - Enterprise AI Chatbots

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Role-Based Access Controls** | Not enough data | Not enough data | 
| **Data Residency Controls** | Not enough data | Not enough data | 
| **Response Guardrails** | Not enough data | Not enough data | 

#### Administration & Deployment - Enterprise AI Chatbots

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **Escalation Workflows** | Not enough data | Not enough data | 
| **Conversation Analytics** | Not enough data | Not enough data | 
| **Multi-Channel Deployment** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### System Control

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 730 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Regulation Compliant** | 8.6 (473 reviews) | Not enough data | 

#### Operating System

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Multi-Systems Support** | 9.3 (684 reviews) | Not enough data | 
| **Apple Support** | 8.2 (614 reviews) | Not enough data | 
| **Android Support** | 8.4 (571 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Applicatons Management** | 8.7 (602 reviews) | Not enough data | 
| **Applications Consolidation** | 8.4 (506 reviews) | Not enough data | 
| **Whitelist** | 8.4 (504 reviews) | Not enough data | 
| **Blacklist** | 8.3 (496 reviews) | Not enough data | 
| **Usage Information** | 8.6 (529 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Remote Wipe** | 8.6 (524 reviews) | Not enough data | 
| **Security** | 8.7 (543 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (160 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (148 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (153 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (148 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (142 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (150 reviews) | Not enough data | 
| **Decision Making** | 7.8 (147 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Knowledge Base

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 1095 |
| **ServiceNow IT Operations Management** | 8.4/10 | 88 |

#### Analysis

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Threat Detection** | 8.2 (810 reviews) | 8.4 (46 reviews) | 

#### Platform

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (737 reviews) | 8.7 (41 reviews) | 
| **Remote Access** | 9.2 (992 reviews) | 8.5 (32 reviews) | 
| **ITIL Policy Compliance** | 8.3 (712 reviews) | 8.9 (39 reviews) | 
| **Asset Tracking** | 8.6 (832 reviews) | 8.8 (56 reviews) | 
| **IT Knowledge Management** | 8.4 (762 reviews) | 8.8 (43 reviews) | 

#### Security

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Endpoint Protection** | 8.8 (845 reviews) | 8.7 (34 reviews) | 
| **Patch Management** | 9.3 (987 reviews) | 8.2 (33 reviews) | 
| **Disaster Recovery** | 7.7 (708 reviews) | 7.9 (32 reviews) | 
| **Service Management** | 8.8 (779 reviews) | 9.1 (52 reviews) | 
| **Workflow Management** | 8.3 (720 reviews) | 9.0 (54 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (184 reviews) | 8.0 (15 reviews) | 
| **Multi-step Planning** | 7.3 (158 reviews) | 8.0 (14 reviews) | 
| **Cross-system Integration** | 7.5 (164 reviews) | 8.6 (18 reviews) | 
| **Adaptive Learning** | 7.1 (156 reviews) | 7.8 (12 reviews) | 
| **Natural Language Interaction** | 7.0 (153 reviews) | 7.4 (13 reviews) | 
| **Proactive Assistance** | 7.1 (160 reviews) | 7.9 (14 reviews) | 
| **Decision Making** | 7.2 (161 reviews) | 8.6 (15 reviews) | 

---
## Categories
**Shared Categories (1):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)

**Unique to NinjaOne (17):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to ServiceNow IT Operations Management (4):** [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Enterprise AI Chatbots Software](https://www.g2.com/categories/enterprise-ai-chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | NinjaOne | ServiceNow IT Operations Management | 
|---|---|---|
| **Small-Business** | 44.5% | 11.8% | 
| **Mid-Market** | 47.9% | 24.5% | 
| **Enterprise** | 7.6% | 63.6% | 

### By Industry

#### NinjaOne

- **Information Technology and Services:** 27.3%
- **Computer & Network Security:** 13.5%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.6%
- **Computer Software:** 2.8%
- **Construction:** 2.6%
- **Financial Services:** 2.2%
- **Retail:** 2.1%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.5%

#### ServiceNow IT Operations Management

- **Information Technology and Services:** 21.4%
- **Insurance:** 7.7%
- **Financial Services:** 7.7%
- **Hospital & Health Care:** 6.9%
- **Manufacturing:** 5.2%
- **Consulting:** 4.8%
- **Banking:** 4.0%
- **Computer & Network Security:** 4.0%
- **Utilities:** 3.6%
- **Computer Software:** 3.2%
- **Other:** 31.5%

---
## Alternatives

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (258 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1438 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1101 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)

### Alternatives to ServiceNow IT Operations Management

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (725 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (586 reviews)
- [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (434 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (645 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (125 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)

---
## Top Discussions

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

### ServiceNow IT Operations Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ninjaone-vs-servicenow-it-operations-management)