Introducing G2.ai, the future of software buying.Try now
Compare Nicereply and UserVoice 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Enterpret
Visit Website
At a Glance
Market Segments
Mid-Market (60.1% of reviews)
Mid-Market (62.7% of reviews)
Entry-Level Pricing
Starting at $59.00 Per Month
Starting at $10,788.00 200 Unique End Users Per Year
Nicereply
Star Rating
(431)4.5 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 Per Month
Browse all 4 pricing plansUserVoice
Star Rating
(244)4.5 out of 5
Market Segments
Mid-Market (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10,788.00 200 Unique End Users Per Year
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserVoice excels in Feedback Management, particularly with its Commenting feature, which received a high score of 9.6, allowing for detailed discussions on feedback. In contrast, Nicereply's Feedback Collection scored slightly lower at 8.7, indicating a less robust system for managing user comments.
- Reviewers mention that Nicereply shines in Survey Management, especially with its Survey Deployment feature, which scored 8.4, making it easier to distribute surveys effectively. UserVoice, however, scored lower at 7.7, suggesting it may not be as user-friendly for survey distribution.
- G2 users highlight UserVoice's superior Integrations capabilities, scoring an impressive 9.7, which allows seamless connectivity with various tools. Nicereply, while still strong, scored 8.9, indicating it may have fewer integration options compared to UserVoice.
- Users on G2 report that UserVoice's Account-Level Analytics feature is highly praised, particularly for its User Scoring functionality, which received a perfect score of 10.0. Nicereply lacks this level of detailed analytics, which may limit its effectiveness for users needing in-depth insights.
- Reviewers mention that Nicereply's Device Responsiveness is commendable, scoring 8.7, which ensures a smooth experience across devices. UserVoice, while still decent at 8.5, may not provide the same level of mobile optimization, which could be a drawback for users on the go.
- Users say that both products have similar General Ratings with UserVoice scoring 8.9 for Meets Requirements and Nicereply at 9.0. However, reviewers note that UserVoice's Quality of Support at 9.1 is slightly better than Nicereply's 9.0, indicating a marginally more reliable support experience.
Pricing
Entry-Level Pricing
Nicereply
Starter
Starting at $59.00
Per Month
3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers)
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
UserVoice
Growth
Starting at $10,788.00
200 Unique End Users Per Year
Capture feedback directly from your customers, and organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.
Free Trial
Nicereply
Free Trial is available
UserVoice
No trial information availableRatings
Meets Requirements
9.0
342
8.9
180
Ease of Use
9.4
351
8.8
182
Ease of Setup
9.0
183
8.5
82
Ease of Admin
9.0
161
8.6
93
Quality of Support
9.0
280
9.1
140
Has the product been a good partner in doing business?
9.2
156
9.1
88
Product Direction (% positive)
8.1
335
8.1
179
Features by Category
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
9.7
5
Feedback
Not enough data
9.5
29
Not enough data
9.5
39
Idea Sources
Not enough data
9.5
37
Not enough data
9.3
37
Idea Collection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
21
Not enough data
9.3
34
Not enough data
Feature Not Available
Integrations
Not enough data
Feature Not Available
Not enough data
8.7
21
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.9
25
Not enough data
8.6
20
Not enough data
8.6
21
Feedback Analysis
Not enough data
8.1
14
Not enough data
7.8
13
Not enough data
7.7
13
Feedback Sources
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.5
13
Not enough data
8.4
18
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
6.6
34
Feature Not Available
6.5
34
Feature Not Available
Survey Management
8.3
121
|
Verified
8.3
47
|
Verified
8.4
120
|
Verified
7.7
30
|
Verified
8.7
122
|
Verified
9.0
61
|
Verified
8.7
121
|
Verified
8.6
49
Process Management
8.6
117
|
Verified
8.5
61
|
Verified
8.3
112
8.6
16
8.4
117
|
Verified
8.2
58
|
Verified
8.6
117
8.4
45
System Management
8.6
108
|
Verified
8.9
54
|
Verified
8.5
109
8.8
38
Agentic AI - Decision-Making
Not enough data
Not enough data
Communication
Not enough data
7.6
40
Not enough data
Feature Not Available
Not enough data
8.9
74
Planning
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.6
29
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
27
Categories
Categories
Shared Categories
Nicereply and UserVoice are categorized as Enterprise Feedback Management
Unique Categories
Nicereply has no unique categories
UserVoice is categorized as Feedback Analytics, User Research Repositories, Decision-Making, Repository Management, Product Analytics, Product Management, and Idea Management
Reviews
Reviewers' Company Size
Nicereply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserVoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.7%
Information Technology and Services
10.3%
Internet
8.1%
Consumer Services
6.9%
Real Estate
6.2%
Other
50.8%
Computer Software
42.5%
Information Technology and Services
19.7%
Financial Services
3.4%
Hospitality
2.6%
Telecommunications
2.1%
Other
29.6%
Discussions
Nicereply has no discussions with answers
UserVoice has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
