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Compare Nextiva and Zoom Contact Center 
Featured Products
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Starting at $69.00 1 Agent Per Month
Nextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansZoom Contact Center
Star Rating
(57)4.3 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $69.00 1 Agent Per Month
Browse all 3 pricing plansNextiva vs Zoom Contact Center
When assessing the two solutions, reviewers found Nextiva easier to use, set up, and administer. Reviewers also preferred doing business with Nextiva overall.
- Reviewers felt that Nextiva meets the needs of their business better than Zoom Contact Center.
- When comparing quality of ongoing product support, reviewers felt that Nextiva is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoom Contact Center over Nextiva.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Zoom Contact Center
Essentials
Starting at $69.00
1 Agent Per Month
For IT help desk, inbound contact center, and core omnichannel contact center
- AI Companion
- Flow Editor + IVR
- Real-Time Transcription
Free Trial
Nextiva
No trial information availableZoom Contact Center
No trial information availableRatings
Meets Requirements
9.0
2,766
8.4
52
Ease of Use
8.7
2,802
8.6
53
Ease of Setup
8.4
2,093
7.8
44
Ease of Admin
8.6
1,986
8.4
41
Quality of Support
9.0
2,752
8.3
52
Has the product been a good partner in doing business?
8.9
1,967
8.8
41
Product Direction (% positive)
8.3
2,653
9.4
54
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
197
8.9
45
8.0
179
6.4
35
7.7
176
7.6
38
8.2
182
7.5
38
8.2
171
6.5
37
Generative AI
7.6
85
7.7
36
Functions
8.7
177
8.3
44
8.6
176
8.8
45
8.9
177
8.9
40
8.1
174
7.4
36
8.2
172
7.0
33
8.5
180
8.3
40
8.5
172
7.8
40
8.4
168
7.4
41
Agentic AI - Contact Center
8.8
12
7.4
7
9.3
12
7.9
7
9.3
12
8.1
7
9.3
12
7.9
7
Administrative
8.3
170
7.8
38
9.1
178
9.0
40
9.0
178
7.8
44
8.4
168
8.5
43
8.3
163
7.7
37
Workforce Management
Not enough data
8.9
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
4.2
6
Administration
Not enough data
7.2
6
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
6.7
5
Not enough data
7.3
5
Platform
8.1
470
8.0
9
8.6
670
7.4
9
8.6
588
8.9
9
8.9
696
9.4
9
8.8
609
9.8
9
8.3
506
9.6
9
8.6
607
9.8
9
Generative AI
7.7
296
8.3
9
Workforce Management
8.8
611
8.3
9
8.7
569
8.0
9
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
598
8.8
8
8.7
628
9.1
9
Basic Communication - Cloud PBX
9.2
28
Not enough data
9.1
29
Not enough data
9.3
28
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Not enough data
Advanced Features - Cloud PBX
9.1
27
Not enough data
9.3
29
Not enough data
9.0
29
Not enough data
9.2
27
Not enough data
Platform Basics - VoIP Providers
8.6
60
Not enough data
8.8
65
Not enough data
8.4
59
Not enough data
8.2
59
Not enough data
8.0
56
Not enough data
7.9
56
Not enough data
Basic Communication
9.2
1641
|
Verified
Not enough data
7.9
903
|
Verified
Not enough data
8.3
1049
|
Verified
Not enough data
7.7
836
Not enough data
8.6
1161
|
Verified
Not enough data
9.1
1342
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.7
42
Not enough data
8.0
41
Not enough data
7.7
42
Not enough data
7.8
43
Not enough data
Access
8.0
910
Not enough data
8.2
904
Not enough data
8.5
1040
|
Verified
Not enough data
Advanced Features
8.3
1176
|
Verified
Not enough data
8.6
1241
|
Verified
Not enough data
9.1
1480
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
152
|
Verified
Not enough data
9.1
160
|
Verified
Not enough data
8.8
150
|
Verified
Not enough data
Features
9.2
183
|
Verified
Not enough data
8.5
155
Not enough data
8.3
146
|
Verified
Not enough data
9.0
159
|
Verified
Not enough data
8.5
150
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Zoom Contact Center are categorized as Contact Center and Call Center Infrastructure (CCI)
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, VoIP Providers, and Cloud PBX Platforms
Zoom Contact Center is categorized as Contact Center Quality Assurance, Contact Center Knowledge Base, and Contact Center Workforce
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.5%
Farming
16.7%
Financial Services
9.3%
Legal Services
7.4%
Hospital & Health Care
7.4%
Insurance
5.6%
Other
53.7%
Alternatives
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
Zoom Contact Center has no discussions with answers
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