Compare Nextiva and Zoho Voice
At a Glance
Market Segments
Small-Business (77.3% of reviews)
Small-Business (41.2% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
No pricing available
Nextiva
Star Rating
(3,540)4.5 out of 5
Market Segments
Small-Business (77.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plans
Zoho Voice
Star Rating
(17)4.2 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zoho Voice
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Zoho Voice. Users appreciate its reliable performance, with one stating, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's implementation process is straightforward and user-friendly, making it easy for teams to onboard new agents. One reviewer highlighted, "It is very easy to use, and implementing it for each agent is straightforward."
- Reviewers mention that Nextiva offers superior customer support, with many praising its responsiveness and helpfulness. A user noted, "The customer support is excellent, and I use it daily," indicating a strong support system for users.
- According to verified reviews, Zoho Voice provides useful features like Call Barging and live call monitoring, which are particularly beneficial for teams in regulated industries. Users in finance appreciate these tools for ensuring compliance with federal laws.
- G2 reviewers highlight that while Zoho Voice has a solid feature set, it struggles with the same level of user satisfaction as Nextiva. One user mentioned, "Zoho voice helps in converting more leads," but the overall experience does not match the reliability reported by Nextiva users.
- Users note that Nextiva's call recording feature is a standout, allowing businesses to review calls for quality assurance. One reviewer stated, "I find the call recording feature particularly valuable for my small business," showcasing how it enhances communication and training.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Zoho Voice
No pricing availableFree Trial
Nextiva
Free Trial is available
Zoho Voice
No trial information availableRatings
Meets Requirements
9.0
2,818
8.1
17
Ease of Use
8.7
2,864
8.6
17
Ease of Setup
8.4
2,151
8.9
16
Ease of Admin
8.6
1,986
8.8
8
Quality of Support
9.0
2,802
8.2
16
Has the product been a good partner in doing business?
8.8
1,967
8.1
8
Product Direction (% positive)
8.3
2,698
7.3
17
Features by Category
Channels
9.4
194
8.5
14
7.9
176
7.9
14
7.7
174
7.9
14
8.2
178
8.2
14
8.2
168
8.5
14
Generative AI
7.6
84
7.7
13
Functions
8.7
173
8.6
13
8.6
173
8.2
14
8.8
174
8.6
14
8.1
171
7.7
14
8.2
169
8.0
14
8.5
176
8.3
14
8.5
169
8.2
14
8.4
165
8.3
14
Agentic AI - Contact Center
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Administrative
8.3
167
8.5
13
9.1
176
8.5
13
8.9
176
8.8
13
8.4
166
9.1
13
8.3
160
8.6
13
Platform
8.1
466
Not enough data
8.6
667
Not enough data
8.6
585
Not enough data
8.9
693
Not enough data
8.8
606
Not enough data
8.3
502
Not enough data
8.6
604
Not enough data
Generative AI
7.7
295
Not enough data
Workforce Management
8.7
607
Not enough data
8.7
565
Not enough data
Call Center Infrastructure (CCI)
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Administrative
8.7
594
Not enough data
8.7
624
Not enough data
Basic Communication - Cloud PBX
9.4
31
Not enough data
9.1
30
Not enough data
9.3
28
Not enough data
8.5
24
Not enough data
8.8
30
Not enough data
9.0
28
Not enough data
Advanced Features - Cloud PBX
9.1
26
Not enough data
9.3
29
Not enough data
9.1
30
Not enough data
9.1
27
Not enough data
Platform Basics - VoIP Providers
8.7
63
Not enough data
8.7
87
Not enough data
8.2
57
Not enough data
8.1
66
Not enough data
7.9
53
Not enough data
7.7
53
Not enough data
Basic Communication
9.2
1681
|
Verified
Not enough data
7.9
899
|
Verified
Not enough data
8.3
1055
|
Verified
Not enough data
7.7
830
Not enough data
8.6
1161
|
Verified
Not enough data
9.1
1339
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.7
40
Not enough data
7.8
40
Not enough data
7.6
39
Not enough data
7.6
40
Not enough data
Access
8.0
903
Not enough data
8.1
898
Not enough data
8.5
1039
|
Verified
Not enough data
Advanced Features
8.3
1173
|
Verified
Not enough data
8.6
1244
|
Verified
Not enough data
9.1
1486
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Not enough data
Extensions
8.5
149
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
147
|
Verified
Not enough data
Features
9.2
184
|
Verified
Not enough data
8.5
154
Not enough data
8.3
142
|
Verified
Not enough data
9.0
156
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Zoho Voice are categorized as Contact Center
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Zoho Voice has no unique categories
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.5%
Information Technology and Services
17.6%
Consulting
11.8%
Manufacturing
5.9%
Telecommunications
5.9%
Outsourcing/Offshoring
5.9%
Other
52.9%
Alternatives
Discussions
What is VoIP feature?
3 Comments
SC
Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network.
Read more
How has Nextiva revolutionized business communication systems with its VoIP solutions?
2 Comments
LL
From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment. I don't feel like I have to do any extra logging...Read more
Zoho Voice has no discussions with answers
