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At a Glance
Market Segments
Small-Business (78.2% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$0 user/mo
Nextiva
Star Rating
(3,438)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansWebex Calling
Star Rating
(609)4.5 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Nextiva and Webex Calling have a strong star rating of 4.5, indicating overall satisfaction, but Nextiva is particularly favored by small businesses, capturing 77.9% of reviews, while Webex Calling is more popular among mid-market users, with 39.1% of reviews.
- Reviewers mention that Nextiva's entry-level price starts at $15.00, which some users find reasonable for the features offered, while Webex Calling offers a free tier at $0 user/mo, making it an attractive option for budget-conscious businesses.
- Users on G2 highlight that Nextiva excels in call management with a score of 9.3, while Webex Calling slightly edges out in call management with a score of 9.4, showcasing its robust features for handling calls effectively.
- Reviewers say that Webex Calling shines in video conferencing with a score of 9.4, while Nextiva lags behind at 8.4, indicating that users looking for superior video capabilities may prefer Webex Calling.
- Users report that Nextiva has a strong quality of support with a score of 9.0, which is slightly higher than Webex Calling's 8.9, suggesting that Nextiva may provide a more reliable support experience for users needing assistance.
- G2 users mention that both platforms have similar scores in security and compliance, with Nextiva at 9.1 and Webex Calling at 9.3, indicating that both products prioritize user data protection, but Webex Calling has a slight edge in this area.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
Nextiva
No trial information availableWebex Calling
No trial information availableRatings
Meets Requirements
9.0
2,770
9.2
483
Ease of Use
8.7
2,806
9.2
485
Ease of Setup
8.4
2,097
8.8
194
Ease of Admin
8.6
1,989
8.6
90
Quality of Support
9.0
2,756
8.9
454
Has the product been a good partner in doing business?
8.8
1,971
8.8
90
Product Direction (% positive)
8.3
2,656
9.2
473
Features by Category
Channels
9.4
198
Not enough data
8.0
179
Not enough data
7.7
175
Not enough data
8.2
181
Not enough data
8.2
170
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
173
Not enough data
8.2
170
Not enough data
8.5
179
Not enough data
8.5
170
Not enough data
8.4
166
Not enough data
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Not enough data
Platform
8.1
468
8.9
24
8.6
668
8.9
25
8.6
586
8.9
24
8.9
695
8.8
25
8.8
608
8.8
24
8.3
504
8.7
25
8.6
605
9.0
25
Generative AI
7.7
296
8.7
23
Workforce Management
8.8
609
8.8
24
8.7
567
8.2
23
Call Center Infrastructure (CCI)
8.9
9
9.4
8
8.9
9
9.4
8
8.9
9
9.3
9
8.9
9
8.8
7
Administrative
8.7
597
8.9
25
8.7
626
9.1
25
Basic Communication - Cloud PBX
9.2
28
9.3
25
9.0
28
9.3
25
9.3
27
9.3
25
8.5
25
8.8
24
8.7
26
9.3
25
9.1
27
9.2
24
Advanced Features - Cloud PBX
9.1
27
8.8
24
9.2
28
8.2
24
9.2
28
8.6
25
9.2
26
8.4
25
Platform Basics - VoIP Providers
8.6
61
8.7
45
8.7
67
8.8
46
8.4
60
8.6
46
8.1
61
8.5
47
8.0
57
8.7
45
7.9
57
8.7
45
Basic Communication
9.2
1645
|
Verified
9.3
355
|
Verified
7.9
904
|
Verified
9.1
335
|
Verified
8.2
1050
|
Verified
9.0
331
|
Verified
7.7
835
8.9
328
8.6
1161
|
Verified
9.1
350
|
Verified
9.1
1341
|
Verified
9.0
338
|
Verified
Agentic AI - VoIP Providers
7.8
43
8.3
40
8.1
42
8.6
41
7.8
43
8.5
40
7.8
43
8.5
41
Access
8.0
909
9.0
313
8.2
904
8.8
310
8.5
1041
|
Verified
9.0
309
|
Verified
Advanced Features
8.3
1178
|
Verified
8.7
321
8.6
1243
|
Verified
8.9
317
9.1
1482
9.0
316
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
7.9
7
7.9
8
8.8
7
8.3
9
8.1
7
8.8
8
8.3
7
Extensions
8.5
150
|
Verified
9.2
133
|
Verified
9.1
158
|
Verified
9.3
135
|
Verified
8.8
148
|
Verified
9.3
103
Features
9.2
183
|
Verified
9.2
133
8.5
154
9.1
103
8.3
144
|
Verified
9.1
140
|
Verified
9.0
157
|
Verified
9.4
141
|
Verified
8.4
148
|
Verified
9.4
139
|
Verified
Feature Not Available
9.0
133
Categories
Categories
Shared Categories
Nextiva and Webex Calling are categorized as UCaaS Platforms, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Unique Categories
Nextiva is categorized as AI Voice Assistants and Contact Center
Webex Calling has no unique categories
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Information Technology and Services
26.6%
Computer Software
6.1%
Consumer Services
6.0%
Telecommunications
5.5%
Marketing and Advertising
3.8%
Other
52.0%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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