Compare Nextiva and VICIdial 
At a Glance
Market Segments
Small-Business (78.0% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Starting at $400.00 1 per telco server Per Month
Nextiva
Star Rating
(3,467)4.5 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansVICIdial
Star Rating
(41)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, reflected in its significantly higher G2 Score of 73.98 compared to VICIdial's 21.98. Users appreciate its ease of use and effective customer support, making it a reliable choice for small businesses.
- According to verified reviews, Nextiva's implementation process is straightforward, with users noting that setting it up for each agent is simple. In contrast, while VICIdial is described as easy to set up, some users mention that it requires careful design to avoid issues.
- Users say that Nextiva offers excellent features for connecting with customers, such as call recording, which is particularly valued for quality assurance. VICIdial, on the other hand, is praised for its comprehensive modules and CRM integration, making it a complete solution for contact centers.
- Reviewers mention that Nextiva provides a higher quality of support, with many users highlighting the responsiveness and helpfulness of the customer service team. VICIdial's support is noted as decent, but it doesn't match the level of satisfaction reported by Nextiva users.
- G2 reviewers highlight that Nextiva has a much larger user base, with over 3,400 reviews compared to VICIdial's 37. This extensive feedback suggests a more reliable understanding of Nextiva's performance and user experience over time.
- Users report that both products have their strengths in specific features, with VICIdial shining in session routing and concurrent calling capabilities. However, Nextiva outperforms in areas like voice quality and mobile SMS, making it a more versatile option for everyday communication needs.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
VICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
Nextiva
No trial information availableVICIdial
No trial information availableRatings
Meets Requirements
9.0
2,780
8.7
31
Ease of Use
8.7
2,816
8.6
32
Ease of Setup
8.4
2,107
7.3
20
Ease of Admin
8.6
1,988
7.4
19
Quality of Support
9.0
2,766
7.5
27
Has the product been a good partner in doing business?
8.8
1,969
7.9
13
Product Direction (% positive)
8.3
2,665
8.4
29
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
197
7.8
10
|
Verified
8.0
179
Feature Not Available
7.7
177
6.3
8
|
Verified
8.2
181
7.5
6
8.2
171
6.2
7
|
Verified
Generative AI
7.6
84
5.7
5
Functions
8.7
176
9.2
23
|
Verified
8.7
176
8.9
23
|
Verified
8.9
177
9.0
24
|
Verified
8.1
174
6.2
7
8.2
172
9.2
10
|
Verified
8.5
179
8.5
9
|
Verified
8.5
172
8.9
9
|
Verified
8.4
168
Feature Not Available
Agentic AI - Contact Center
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Administrative
8.3
170
8.3
24
9.1
178
9.4
25
|
Verified
9.0
178
8.2
24
|
Verified
8.4
168
7.8
10
|
Verified
8.3
163
7.8
10
|
Verified
Platform
8.1
469
Not enough data
8.6
669
Not enough data
8.6
587
Not enough data
8.9
695
Not enough data
8.8
609
Not enough data
8.3
505
Not enough data
8.6
606
Not enough data
Generative AI
7.7
295
Not enough data
Workforce Management
8.8
610
Not enough data
8.7
568
Not enough data
Call Center Infrastructure (CCI)
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Administrative
8.7
597
Not enough data
8.7
627
Not enough data
Basic Communication - Cloud PBX
9.4
29
Not enough data
9.1
29
Not enough data
9.3
28
Not enough data
8.5
24
Not enough data
8.5
28
Not enough data
9.0
27
Not enough data
Advanced Features - Cloud PBX
9.1
26
Not enough data
9.2
28
Not enough data
9.0
29
Not enough data
9.1
27
Not enough data
Platform Basics - VoIP Providers
8.6
60
Not enough data
8.7
66
Not enough data
8.2
59
Not enough data
8.0
61
Not enough data
8.0
55
Not enough data
7.8
55
Not enough data
Basic Communication
9.2
1650
|
Verified
Not enough data
7.9
904
|
Verified
Not enough data
8.3
1049
|
Verified
Not enough data
7.7
835
Not enough data
8.6
1163
|
Verified
Not enough data
9.1
1341
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.7
41
Not enough data
7.8
41
Not enough data
7.7
41
Not enough data
7.7
42
Not enough data
Access
8.0
909
Not enough data
8.2
903
Not enough data
8.5
1039
|
Verified
Not enough data
Advanced Features
8.3
1176
|
Verified
Not enough data
8.6
1242
|
Verified
Not enough data
9.1
1480
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Not enough data
Extensions
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Not enough data
Features
9.2
182
|
Verified
Not enough data
8.5
153
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and VICIdial are categorized as Contact Center
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
VICIdial is categorized as Auto Dialer
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Information Technology and Services
13.5%
Computer Software
10.8%
Financial Services
10.8%
Marketing and Advertising
10.8%
Consumer Services
8.1%
Other
45.9%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
VICIdial has no discussions with answers
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