Compare Nextiva and UJET 
At a Glance
Market Segments
Small-Business (78.0% of reviews)
Mid-Market (56.5% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Contact Vendor
Nextiva
Star Rating
(3,467)4.5 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansUJET
Star Rating
(1,129)4.7 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UJET excels in user-friendliness, with many users highlighting its intuitive interface and seamless integration with various third-party tools, including CRMs and Google Dialogflow. This versatility helps streamline workflows across multiple communication channels like IVR, SMS, and email.
- Users say that Nextiva stands out for its ease of use, particularly in comparison to other VoIP applications. Reviewers appreciate the straightforward usability, which simplifies their daily tasks, and they often mention how responsive the customer service is, enhancing their overall experience.
- According to verified reviews, UJET's implementation process is notably quick and efficient, with users praising the intuitive onboarding wizard that facilitates a smooth setup. This is a significant advantage for teams looking to get up and running without extensive delays.
- Reviewers mention that Nextiva's customer support is top-notch, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve issues quickly.
- G2 reviewers highlight that UJET offers a robust set of features that help reduce workload, particularly in managing calls and interactions. Users appreciate the platform's ability to sync well with existing tools, making it a valuable asset for enhancing productivity.
- Users report that while Nextiva provides a solid range of features, some find that its setup process can be less intuitive compared to UJET. However, many still commend the platform for its effective electronic faxing capabilities and the convenience of accessing the app from various locations.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
UJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Nextiva
No trial information availableUJET
Free Trial is available
Ratings
Meets Requirements
9.0
2,780
9.5
936
Ease of Use
8.7
2,816
9.7
937
Ease of Setup
8.4
2,107
9.6
345
Ease of Admin
8.6
1,988
9.4
235
Quality of Support
9.0
2,766
9.5
887
Has the product been a good partner in doing business?
8.8
1,969
9.6
232
Product Direction (% positive)
8.3
2,665
9.5
912
Features by Category
Channels
9.4
197
9.6
560
|
Verified
8.0
179
Feature Not Available
7.7
177
9.5
466
|
Verified
8.2
181
9.3
411
8.2
171
9.5
468
Generative AI
7.6
84
9.4
175
Functions
8.7
176
9.5
554
|
Verified
8.7
176
9.5
569
|
Verified
8.9
177
9.5
526
|
Verified
8.1
174
9.4
441
8.2
172
9.4
468
8.5
179
9.6
532
|
Verified
8.5
172
9.5
522
8.4
168
9.6
484
|
Verified
Agentic AI - Contact Center
8.8
11
9.7
46
9.2
11
9.8
47
9.2
11
9.8
46
9.2
11
9.7
47
Administrative
8.3
170
9.5
535
|
Verified
9.1
178
9.5
513
|
Verified
9.0
178
9.4
544
|
Verified
8.4
168
9.6
492
8.3
163
9.5
442
Platform
8.1
469
9.4
193
8.6
669
9.1
206
8.6
587
9.5
237
8.9
695
9.6
241
8.8
609
9.6
245
8.3
505
9.6
238
8.6
606
9.6
230
Generative AI
7.7
295
9.4
124
Workforce Management
8.8
610
9.6
232
8.7
568
9.7
219
Call Center Infrastructure (CCI)
8.8
8
9.7
19
8.8
8
9.9
21
8.8
8
9.9
19
8.8
8
9.7
20
Administrative
8.7
597
9.6
239
8.7
627
9.6
223
Generative AI
Not enough data
9.4
84
Not enough data
9.3
83
Not enough data
9.1
82
Communication
Not enough data
9.6
396
|
Verified
Not enough data
9.4
420
|
Verified
Not enough data
9.4
182
Not enough data
9.5
382
|
Verified
Not enough data
9.3
178
Internal Use
Not enough data
9.3
361
|
Verified
Not enough data
9.5
380
|
Verified
Not enough data
9.5
182
Not enough data
9.6
383
|
Verified
Not enough data
9.5
325
|
Verified
Not enough data
9.6
381
|
Verified
Basic Communication - Cloud PBX
9.4
29
Not enough data
9.1
29
Not enough data
9.3
28
Not enough data
8.5
24
Not enough data
8.5
28
Not enough data
9.0
27
Not enough data
Advanced Features - Cloud PBX
9.1
26
Not enough data
9.2
28
Not enough data
9.0
29
Not enough data
9.1
27
Not enough data
Platform Basics - VoIP Providers
8.6
60
Not enough data
8.7
66
Not enough data
8.2
59
Not enough data
8.0
61
Not enough data
8.0
55
Not enough data
7.8
55
Not enough data
Basic Communication
9.2
1650
|
Verified
Not enough data
7.9
904
|
Verified
Not enough data
8.3
1049
|
Verified
Not enough data
7.7
835
Not enough data
8.6
1163
|
Verified
Not enough data
9.1
1341
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.7
41
Not enough data
7.8
41
Not enough data
7.7
41
Not enough data
7.7
42
Not enough data
Access
8.0
909
Not enough data
8.2
903
Not enough data
8.5
1039
|
Verified
Not enough data
Advanced Features
8.3
1176
|
Verified
Not enough data
8.6
1242
|
Verified
Not enough data
9.1
1480
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Not enough data
Extensions
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Not enough data
Features
9.2
182
|
Verified
Not enough data
8.5
153
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and UJET are categorized as Contact Center and Call Center Infrastructure (CCI)
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, VoIP Providers, and Cloud PBX Platforms
UJET is categorized as Live Chat
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Consumer Services
27.4%
Telecommunications
9.3%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.6%
Other
44.8%
Alternatives
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 Comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 Comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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