Compare Nextiva and Twilio Flex 
Featured Products
At a Glance
Market Segments
Small-Business (77.9% of reviews)
Mid-Market (37.0% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
No pricing available
Nextiva
Star Rating
(3,472)4.5 out of 5
Market Segments
Small-Business (77.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansTwilio Flex
Star Rating
(35)4.1 out of 5
Market Segments
Mid-Market (37.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Twilio Flex. Users appreciate its reliability, with one stating, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's implementation process is straightforward, making it easy for businesses to onboard new agents quickly. One reviewer highlighted, "It is very easy to use, and implementing it for each agent is straightforward," which contrasts with Twilio Flex, where some users find the setup more complex.
- Reviewers mention that Nextiva offers excellent customer support, with a score that reflects its quality. Users have praised the support team, noting, "The customer support is excellent, and I use it daily," while Twilio Flex users have expressed mixed feelings about support responsiveness.
- According to verified reviews, Nextiva provides valuable features like call recording, which users find instrumental for quality assurance. One user stated, "I find the call recording feature particularly valuable for my small business," whereas Twilio Flex, while customizable, may not have as many built-in features that cater to small business needs.
- Users highlight Twilio Flex's impressive flexibility and customization options, allowing businesses to tailor their contact center experience. One reviewer noted, "Twilio Flex offers an impressive level of flexibility," which is a strong point for companies needing specific configurations, though it may come at the cost of a steeper learning curve.
- Reviewers indicate that while both platforms support web chat, Nextiva's overall usability scores higher, with users appreciating its intuitive interface. One user remarked on Nextiva's integration capabilities, stating, "Its integration makes it simple to generate reports," which can be a crucial factor for businesses looking to streamline operations.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Twilio Flex
No pricing availableFree Trial
Nextiva
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
9.0
2,786
8.2
26
Ease of Use
8.7
2,824
8.2
26
Ease of Setup
8.4
2,114
7.3
10
Ease of Admin
8.6
1,989
7.6
9
Quality of Support
9.0
2,772
8.2
24
Has the product been a good partner in doing business?
8.8
1,970
8.3
8
Product Direction (% positive)
8.3
2,670
6.7
25
Features by Category
Channels
9.4
197
Not enough data
8.0
179
Not enough data
7.7
177
8.1
6
|
Verified
8.2
181
Not enough data
8.2
171
8.0
5
|
Verified
Generative AI
7.6
84
Not enough data
Functions
8.7
176
8.3
16
|
Verified
8.7
176
8.2
17
|
Verified
8.9
177
8.6
14
|
Verified
8.1
174
Not enough data
8.2
172
Not enough data
8.5
179
Not enough data
8.5
172
7.3
5
8.4
168
Not enough data
Agentic AI - Contact Center
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Administrative
8.3
170
8.2
15
|
Verified
9.1
178
8.8
12
|
Verified
9.0
178
8.1
16
|
Verified
8.4
168
Not enough data
8.3
163
6.0
5
|
Verified
Platform
8.1
469
Not enough data
8.6
669
Not enough data
8.6
587
Not enough data
8.9
695
Not enough data
8.8
609
Not enough data
8.3
505
Not enough data
8.6
606
Not enough data
Generative AI
7.7
295
Not enough data
Workforce Management
8.8
610
Not enough data
8.7
568
Not enough data
Call Center Infrastructure (CCI)
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Administrative
8.7
597
Not enough data
8.7
627
Not enough data
Basic Communication - Cloud PBX
9.4
31
Not enough data
9.1
29
Not enough data
9.4
29
Not enough data
8.5
24
Not enough data
8.6
29
Not enough data
9.0
27
Not enough data
Advanced Features - Cloud PBX
9.1
26
Not enough data
9.2
28
Not enough data
9.1
30
Not enough data
9.1
27
Not enough data
Platform Basics - VoIP Providers
8.6
60
Not enough data
8.7
68
Not enough data
8.2
59
Not enough data
8.0
62
Not enough data
8.0
55
Not enough data
7.8
55
Not enough data
Basic Communication
9.2
1653
|
Verified
Not enough data
7.9
904
|
Verified
Not enough data
8.3
1052
|
Verified
Not enough data
7.7
835
Not enough data
8.6
1163
|
Verified
Not enough data
9.1
1341
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.7
41
Not enough data
7.8
41
Not enough data
7.7
41
Not enough data
7.7
42
Not enough data
Access
8.0
909
Not enough data
8.2
903
Not enough data
8.5
1040
|
Verified
Not enough data
Advanced Features
8.3
1176
|
Verified
Not enough data
8.6
1242
|
Verified
Not enough data
9.1
1482
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Not enough data
Extensions
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Not enough data
Features
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Twilio Flex are categorized as UCaaS Platforms, Contact Center, VoIP Providers, and Call Center Infrastructure (CCI)
Unique Categories
Nextiva is categorized as AI Voice Assistants and Cloud PBX Platforms
Twilio Flex has no unique categories
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.2%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Insurance
18.5%
Information Technology and Services
18.5%
Transportation/Trucking/Railroad
7.4%
Consumer Services
7.4%
Computer Software
7.4%
Other
40.7%
Alternatives
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
Twilio Flex has no discussions with answers
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