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Compare Nextiva and Twilio Flex 
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At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
No pricing available
Nextiva
Star Rating
(3,437)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nextiva excels in Call Management with a score of 9.3, highlighting its intuitive interface and effective features that streamline communication. In contrast, Twilio Flex, while offering robust capabilities, scores slightly lower at 8.7, indicating that some users find it less user-friendly.
- Reviewers mention that Nextiva's Quality of Support is a standout feature, scoring 9.0, with many praising the responsiveness and helpfulness of the support team. Twilio Flex, on the other hand, has a lower score of 8.3, with some users expressing frustration over longer wait times for assistance.
- G2 users highlight Nextiva's superior Scalability with a score of 9.3, making it an ideal choice for small businesses looking to grow. Twilio Flex, while flexible, scores 8.7, and some users report challenges in scaling their operations seamlessly.
- Users on G2 appreciate Nextiva's Omnichannel capabilities, scoring 8.0, which allows for seamless communication across various platforms. In comparison, Twilio Flex also offers omnichannel support but scores lower at 7.6, with users noting that integration can be more complex.
- Reviewers mention that Nextiva's Analytics and Reporting features are highly rated at 9.2, providing valuable insights that help businesses make informed decisions. Twilio Flex, while offering analytics, scores 8.2, with some users indicating that the reporting tools could be more comprehensive.
- Users say that Nextiva's Mobile Accessibility is a strong point, scoring 8.6, which allows for effective communication on the go. Twilio Flex, while also mobile-friendly, scores slightly lower at 8.3, with some users reporting occasional connectivity issues when using mobile devices.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Twilio Flex
No pricing availableFree Trial
Nextiva
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
9.0
2,768
8.3
25
Ease of Use
8.7
2,805
8.2
25
Ease of Setup
8.4
2,096
7.2
9
Ease of Admin
8.6
1,988
7.5
8
Quality of Support
9.0
2,754
8.2
23
Has the product been a good partner in doing business?
8.9
1,970
8.6
7
Product Direction (% positive)
8.3
2,654
7.1
24
Features by Category
Channels
9.4
198
Not enough data
8.0
179
Not enough data
7.7
175
7.7
5
|
Verified
8.2
181
Not enough data
8.2
170
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
175
8.3
16
|
Verified
8.6
174
8.2
17
|
Verified
8.8
175
8.6
14
|
Verified
8.1
173
Not enough data
8.2
170
Not enough data
8.5
179
Not enough data
8.5
170
7.3
5
8.4
166
Not enough data
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
168
8.2
15
|
Verified
9.1
176
8.6
11
|
Verified
8.9
176
8.1
16
|
Verified
8.4
166
Not enough data
8.3
161
6.0
5
|
Verified
Platform
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
504
Not enough data
8.6
605
Not enough data
Generative AI
7.7
296
Not enough data
Workforce Management
8.8
609
Not enough data
8.7
567
Not enough data
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
597
Not enough data
8.7
626
Not enough data
Basic Communication - Cloud PBX
9.2
28
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Not enough data
Advanced Features - Cloud PBX
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Not enough data
Platform Basics - VoIP Providers
8.6
61
Not enough data
8.7
66
Not enough data
8.4
60
Not enough data
8.1
61
Not enough data
8.0
57
Not enough data
7.9
57
Not enough data
Basic Communication
9.2
1643
|
Verified
Not enough data
7.9
904
|
Verified
Not enough data
8.2
1050
|
Verified
Not enough data
7.7
835
Not enough data
8.6
1161
|
Verified
Not enough data
9.1
1341
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Access
8.0
909
Not enough data
8.2
904
Not enough data
8.5
1041
|
Verified
Not enough data
Advanced Features
8.3
1178
|
Verified
Not enough data
8.6
1243
|
Verified
Not enough data
9.1
1482
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
150
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
|
Verified
Not enough data
Features
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.4
148
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Twilio Flex are categorized as UCaaS Platforms, Contact Center, VoIP Providers, and Call Center Infrastructure (CCI)
Unique Categories
Nextiva is categorized as AI Voice Assistants and Cloud PBX Platforms
Twilio Flex has no unique categories
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
Twilio Flex has no discussions with answers
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