# Nextiva vs Twilio Elastic SIP Trunking Comparison --- ## AI Generated Summary - **G2 reviewers report** that Nextiva excels in user satisfaction, boasting a high overall score that reflects its reliability and quality. Users appreciate its **ease of use** , with one reviewer noting that implementing the system for each agent is straightforward and that the product functions as expected. - **According to verified reviews** , Nextiva's customer support is frequently highlighted as a strong point, with users praising the excellent assistance they receive. This support is crucial for small businesses that rely on effective communication tools. - **Users say** that Twilio Elastic SIP Trunking offers remarkable flexibility, particularly in large call center environments. The ability to scale the system up or down as needed is a significant advantage, making it a suitable choice for businesses with fluctuating demands. - **Reviewers mention** that while Twilio is geared towards technical users, it can sometimes complicate troubleshooting due to its detailed nature. This may pose a challenge for less tech-savvy users who might prefer a more straightforward interface. - **G2 reviewers highlight** Nextiva's valuable features, such as call recording, which allows users to review calls for quality assurance. This functionality is particularly beneficial for small businesses looking to improve their communication strategies. - **According to recent feedback** , Twilio's ability to operate without physical devices is a notable feature, providing a seamless connection across networks. However, the lack of recent reviews compared to Nextiva may indicate less user engagement or satisfaction in the current market. | | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | | **Total Reviews** | 3,550 | 10 | | **Largest Market Segment** | Small-Business (77.3% of reviews) | Small-Business (50.0% of reviews) | | **Entry Level Price** | Starting at $15.00 1 User Per Month | No pricing available | --- ## Top Pros & Cons ### Nextiva Pros: - Customer Support (135 reviews) - Ease of Use (128 reviews) Cons: - Difficult Configuration (27 reviews) - Complexity (25 reviews) ### Twilio Elastic SIP Trunking **Not enough data** --- ## Ratings Comparison | Rating | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Meets Requirements** | 9.0 (2826 reviews) | 9.3 (9 reviews) | | **Ease of Use** | 8.7 (2873 reviews) | 8.1 (9 reviews) | | **Ease of Setup** | 8.4 (2159 reviews) | 6.7 (6 reviews) | | **Ease of Admin** | 8.6 (1986 reviews) | 8.3 (6 reviews) | | **Quality of Support** | 9.0 (2810 reviews) | 8.1 (7 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (1967 reviews) | 8.1 (6 reviews) | | **Product Direction (% positive)** | 8.3 (2705 reviews) | 8.5 (8 reviews) | --- ## Pricing ### Nextiva #### Entry-Level Pricing Plan: Core Price: Starting at $15.00 1 User Per Month Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness. Key Features: - Inbound & Outbound Voice - Business SMS - Video Meetings [Browse all 6 editions](https://www.g2.com/products/nextiva/pricing) #### Free Trial Yes ### Twilio Elastic SIP Trunking #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Contact Center | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.5/10 | 207 | | **Twilio Elastic SIP Trunking** | N/A | N/A | #### Channels | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Voice** | 9.4 (194 reviews) | Not enough data | | **Social** | 7.9 (176 reviews) | Not enough data | | **Web Chat** | 7.7 (174 reviews) | Not enough data | | **Mobile SMS** | 8.2 (178 reviews) | Not enough data | | **Email** | 8.2 (168 reviews) | Not enough data | #### Generative AI | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **AI Text-to-Speech** | 7.6 (84 reviews) | Not enough data | #### Functions | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Session Routing** | 8.7 (173 reviews) | Not enough data | | **Session Queuing** | 8.6 (173 reviews) | Not enough data | | **Concurrent Calling** | 8.8 (174 reviews) | Not enough data | | **Speech Analytics** | 8.1 (171 reviews) | Not enough data | | **Auto Dialer** | 8.2 (169 reviews) | Not enough data | | **IVR** | 8.5 (176 reviews) | Not enough data | | **Inbound Screen Pop** | 8.5 (169 reviews) | Not enough data | | **Persistent Data** | 8.4 (165 reviews) | Not enough data | #### Agentic AI - Contact Center | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Autonomous Task Execution** | 8.8 (11 reviews) | Not enough data | | **Cross-system Integration** | 9.2 (11 reviews) | Not enough data | | **Natural Language Interaction** | 9.2 (11 reviews) | Not enough data | | **Proactive Assistance** | 9.2 (11 reviews) | Not enough data | #### Administrative | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Session Summary Notes** | 8.3 (167 reviews) | Not enough data | | **Administrator Access** | 9.1 (176 reviews) | Not enough data | | **Reporting & Dashboards** | 8.9 (176 reviews) | Not enough data | | **Session Recording** | 8.4 (166 reviews) | Not enough data | | **Agent Scheduling and Assignment** | 8.3 (160 reviews) | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.6/10 | 772 | | **Twilio Elastic SIP Trunking** | N/A | N/A | #### Platform | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Omnichannel** | 8.1 (466 reviews) | Not enough data | | **Mobile Access** | 8.6 (667 reviews) | Not enough data | | **Queue Management** | 8.6 (585 reviews) | Not enough data | | **Call Routing** | 8.9 (693 reviews) | Not enough data | | **Call Back** | 8.8 (606 reviews) | Not enough data | | **IVR** | 8.3 (502 reviews) | Not enough data | | **Automatic Call Distribution** | 8.6 (604 reviews) | Not enough data | #### Generative AI | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **AI Text-to-Speech** | 7.7 (295 reviews) | Not enough data | #### Workforce Management | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Call Monitoring** | 8.7 (607 reviews) | Not enough data | | **Performance Evaluation** | 8.7 (565 reviews) | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | | **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | | **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | | **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | #### Administrative | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Call Recording** | 8.7 (594 reviews) | Not enough data | | **Reporting & Dashboards** | 8.7 (624 reviews) | Not enough data | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **Nextiva** | 9.1/10 | 42 | | **Twilio Elastic SIP Trunking** | N/A | N/A | #### Basic Communication - Cloud PBX | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Call Management** | 9.4 (31 reviews) | Not enough data | | **Communication Management** | 9.1 (30 reviews) | Not enough data | | **Scalability** | 9.3 (28 reviews) | Not enough data | | **Integrations** | 8.5 (24 reviews) | Not enough data | | **Mobile Accessibility** | 8.8 (30 reviews) | Not enough data | | **Accessibility** | 9.0 (28 reviews) | Not enough data | #### Advanced Features - Cloud PBX | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Security and Compliance** | 9.1 (26 reviews) | Not enough data | | **Analytics and Reporting** | 9.3 (29 reviews) | Not enough data | | **Support and Reliability** | 9.1 (30 reviews) | Not enough data | | **Automated attendant** | 9.1 (27 reviews) | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.2/10 | 1780 | | **Twilio Elastic SIP Trunking** | N/A | N/A | #### Platform Basics - VoIP Providers | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **PBX systems, VoIP Softphone** | 8.7 (63 reviews) | Not enough data | | **Call Management** | 8.7 (90 reviews) | Not enough data | | **Network monitoring** | 8.2 (58 reviews) | Not enough data | | **Integrations** | 8.1 (66 reviews) | Not enough data | | **Virtual PBX** | 7.9 (53 reviews) | Not enough data | | **SIP trunking services** | 7.7 (53 reviews) | Not enough data | #### Basic Communication | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Phone Calls** | 9.2 (1690 reviews) ✓ Verified | Not enough data | | **Video Calls** | 7.9 (899 reviews) ✓ Verified | Not enough data | | **Instant Messaging** | 8.3 (1056 reviews) ✓ Verified | Not enough data | | **Screen Sharing** | 7.7 (830 reviews) | Not enough data | | **Conference Calls** | 8.6 (1161 reviews) ✓ Verified | Not enough data | | **Desk-to-Desk Calls** | 9.1 (1339 reviews) ✓ Verified | Not enough data | #### Agentic AI - VoIP Providers | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Autonomous Task Execution** | 7.7 (40 reviews) | Not enough data | | **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | | **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | | **Proactive Assistance** | 7.6 (40 reviews) | Not enough data | #### Access | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Software Pairing** | 8.0 (903 reviews) | Not enough data | | **Browser Extension** | 8.1 (898 reviews) | Not enough data | | **Individual Download** | 8.5 (1039 reviews) ✓ Verified | Not enough data | #### Advanced Features | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Hold Music** | 8.3 (1173 reviews) ✓ Verified | Not enough data | | **Automated Attendants** | 8.6 (1244 reviews) ✓ Verified | Not enough data | | **VOiP Number** | 9.1 (1488 reviews) | Not enough data | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **Twilio Elastic SIP Trunking** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | ### Genesys AppFoundry Marketplace | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **Twilio Elastic SIP Trunking** | N/A | N/A | #### Agentic AI - Genesys AppFoundry Marketplace | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.6/10 | 202 | | **Twilio Elastic SIP Trunking** | N/A | N/A | #### Agentic AI - UCaaS Platforms | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | | **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | #### Extensions | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | | **Native VoIP** | 9.1 (158 reviews) ✓ Verified | Not enough data | | **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | #### Features | Feature | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Voicemail to Email** | 9.2 (184 reviews) ✓ Verified | Not enough data | | **Voicemail to SMS** | 8.5 (154 reviews) | Not enough data | | **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | | **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | | **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | | **Conference Transcripts** | Feature Not Available | Not enough data | --- ## Categories **Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) **Unique to Twilio Elastic SIP Trunking (1):** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) --- ## Reviewer Demographics ### By Company Size | Segment | Nextiva | Twilio Elastic SIP Trunking | |---|---|---| | **Small-Business** | 77.3% | 50.0% | | **Mid-Market** | 21.5% | 50.0% | | **Enterprise** | 1.2% | 0% | ### By Industry #### Nextiva - **Hospital & Health Care:** 6.0% - **Insurance:** 5.7% - **Construction:** 5.3% - **Financial Services:** 4.6% - **Real Estate:** 3.9% - **Information Technology and Services:** 3.9% - **Health, Wellness and Fitness:** 3.8% - **Medical Practice:** 3.6% - **Law Practice:** 3.5% - **Legal Services:** 3.2% - **Other:** 56.5% #### Twilio Elastic SIP Trunking - **Hospital & Health Care:** 20.0% - **Oil & Energy:** 10.0% - **Legal Services:** 10.0% - **Insurance:** 10.0% - **Information Technology and Services:** 10.0% - **Health, Wellness and Fitness:** 10.0% - **Construction:** 10.0% - **Computer Software:** 10.0% - **Computer & Network Security:** 10.0% --- ## Alternatives ### Alternatives to Nextiva - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (916 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4161 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) ### Alternatives to Twilio Elastic SIP Trunking - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3369 reviews) - [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (373 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.5/5 stars (399 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews) --- ## Top Discussions ### Nextiva - Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. " - Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments > **Top comment:** "provide phone service" - Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment. I don't feel like I have to do any extra logging..." - Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. " - Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." ### Twilio Elastic SIP Trunking - Title: [What does Twilio Elastic Sip Trunking do?](https://www.g2.com/discussions/what-does-twilio-elastic-sip-trunking-do) — 1 comment > **Top comment:** "Lets you connect your PBX phone system to the phone service." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-twilio-elastic-sip-trunking)