# Nextiva vs Twilio Elastic SIP Trunking Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in user experience, with many praising its **intuitive interface** and the ability to manage phone devices effortlessly. Users appreciate features like the **video chat option** and the convenience of handling calls from anywhere, all within a single app.
- **According to verified reviews** , Twilio Elastic SIP Trunking is favored for its flexibility, particularly in environments that require **scalability**. Users highlight the ability to adjust the system size easily, making it a strong choice for businesses that experience fluctuating call volumes.
- **Reviewers mention** that Nextiva's support team is notably responsive, often resolving issues quickly. This level of support contributes to a higher overall satisfaction score, as users feel they can rely on assistance when needed.
- **Users say** that Twilio is particularly well-suited for technical users who appreciate having control over the details of their setup. This can be advantageous for those who prefer a more hands-on approach, although it may present a learning curve for less technical users.
- **G2 reviewers highlight** that Nextiva's setup process is straightforward, with many users noting that the initial configuration was **very easy**. This ease of setup is a significant advantage for small businesses looking to implement a new communication system quickly.
- **According to recent feedback** , while Twilio Elastic SIP Trunking is effective in large call center environments, some users feel it lacks the **user-friendly features** that Nextiva offers, which could make it less appealing for smaller businesses or those without technical expertise.



| | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 3,622 | 10 | 
| **Largest Market Segment** | Small-Business (77.0% of reviews) | Small-Business (50.0% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

### Twilio Elastic SIP Trunking

**Not enough data**

---
## Ratings Comparison
| Rating | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
  | **Meets Requirements** | 9.0 (2877 reviews) | 9.3 (9 reviews) | 
  | **Ease of Use** | 8.7 (2928 reviews) | 8.1 (9 reviews) | 
  | **Ease of Setup** | 8.4 (2214 reviews) | 6.7 (6 reviews) | 
  | **Ease of Admin** | 8.6 (2005 reviews) | 8.3 (6 reviews) | 
  | **Quality of Support** | 9.0 (2861 reviews) | 8.1 (7 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1986 reviews) | 8.1 (6 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2743 reviews) | 8.5 (8 reviews) | 

---
## Pricing

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### Twilio Elastic SIP Trunking

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Additional Functionality

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Additional Functionality

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Additional Functionality

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.5/10 | 212 |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Channels

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Voice** | 9.4 (197 reviews) | Not enough data | 
| **Social** | 8.0 (176 reviews) | Not enough data | 
| **Live Chat** | 7.7 (175 reviews) | Not enough data | 
| **Mobile SMS** | 8.2 (179 reviews) | Not enough data | 
| **Email** | 8.2 (168 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (85 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Functions

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Call Routing** | 8.7 (173 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (173 reviews) | Not enough data | 
| **Concurrent Calling** | 8.8 (175 reviews) | Not enough data | 
| **Speech Analytics** | 8.1 (171 reviews) | Not enough data | 
| **Auto Dialer** | 8.2 (169 reviews) | Not enough data | 
| **IVR** | 8.5 (177 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.5 (169 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (165 reviews) | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.2 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 9.2 (11 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### Administrative

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Session Summary Notes** | 8.3 (167 reviews) | Not enough data | 
| **Administrator Access** | 9.1 (177 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.9 (177 reviews) | Not enough data | 
| **Session Recording** | 8.4 (166 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (161 reviews) | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 774 |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Platform

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Omnichannel** | 8.1 (465 reviews) | Not enough data | 
| **Mobile Access** | 8.6 (666 reviews) | Not enough data | 
| **Queue Management** | 8.6 (585 reviews) | Not enough data | 
| **Call Routing** | 8.9 (695 reviews) | Not enough data | 
| **Call Back** | 8.8 (606 reviews) | Not enough data | 
| **IVR** | 8.3 (501 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.6 (603 reviews) | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (294 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Call Monitoring** | 8.7 (607 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (565 reviews) | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Administrative

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Call Recording** | 8.6 (594 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.6 (625 reviews) | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Phone Key Input** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Voice Customization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Pre-recorded Messages** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Multiple Scripts** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 9.1/10 | 47 |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Call Management** | 9.5 (35 reviews) | Not enough data | 
| **Communication Management** | 9.1 (30 reviews) | Not enough data | 
| **Scalability** | 9.3 (28 reviews) | Not enough data | 
| **Integrations** | 8.5 (24 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.7 (32 reviews) | Not enough data | 
| **Accessibility** | 9.1 (29 reviews) | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Security and Compliance** | 9.1 (26 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.3 (29 reviews) | Not enough data | 
| **Support and Reliability** | 9.1 (30 reviews) | Not enough data | 
| **Automated attendant** | 9.1 (27 reviews) | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Virtual Extensions** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 
| **For Cloud Phone Systems** | Not enough data | Not enough data | 
| **Ring Groups** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.2/10 | 1831 |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.7 (72 reviews) | Not enough data | 
| **Call Management** | 8.8 (114 reviews) | Not enough data | 
| **Network monitoring** | 8.3 (62 reviews) | Not enough data | 
| **Integrations** | 8.0 (73 reviews) | Not enough data | 
| **Virtual PBX** | 7.9 (54 reviews) | Not enough data | 
| **SIP trunking services** | 7.7 (53 reviews) | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Center Integration** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Phone Calls** | 9.2 (1721 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 7.9 (897 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.3 (1057 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.7 (828 reviews) | Not enough data | 
| **Conference Calls** | 8.6 (1160 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (1344 reviews) ✓ Verified | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (43 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (41 reviews) | Not enough data | 

#### Access

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Software Pairing** | 8.0 (902 reviews) | Not enough data | 
| **Browser Extension** | 8.1 (896 reviews) | Not enough data | 
| **Individual Download** | 8.5 (1040 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Hold Music** | 8.3 (1173 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.6 (1247 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (1494 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Employee Directory** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Virtual Call Center** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Caller Profiles** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **VoIP Connection** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Call Queues** | Not enough data | Not enough data | 
| **Call Screening** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Online Voice Transmission** | Not enough data | Not enough data | 
| **Unified Communications** | Not enough data | Not enough data | 
| **Voicemail Transcription** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 206 |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Extensions

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.1 (159 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Voicemail to Email** | 9.2 (187 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | 8.5 (155 reviews) | Not enough data | 
| **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Trend Analysis** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Virtual Backgrounds** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Twilio Elastic SIP Trunking (1):** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)


---
## Reviewer Demographics

### By Company Size

| Segment | Nextiva | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Small-Business** | 77.0% | 50.0% | 
| **Mid-Market** | 21.8% | 50.0% | 
| **Enterprise** | 1.2% | 0% | 

### By Industry

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.6%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.9%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.7%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

#### Twilio Elastic SIP Trunking

- **Hospital & Health Care:** 20.0%
- **Oil & Energy:** 10.0%
- **Legal Services:** 10.0%
- **Insurance:** 10.0%
- **Information Technology and Services:** 10.0%
- **Health, Wellness and Fitness:** 10.0%
- **Construction:** 10.0%
- **Computer Software:** 10.0%
- **Computer & Network Security:** 10.0%

---
## Alternatives

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1644 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1434 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (934 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2586 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (522 reviews)

### Alternatives to Twilio Elastic SIP Trunking

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3400 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (522 reviews)
- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (377 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.4/5 stars (411 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (357 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1434 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (636 reviews)

---
## Top Discussions

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Twilio Elastic SIP Trunking

- Title: [What does Twilio Elastic Sip Trunking do?](https://www.g2.com/discussions/what-does-twilio-elastic-sip-trunking-do) — 1 comment
  > **Top comment:** "Lets you connect your PBX phone system to the phone service."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-twilio-elastic-sip-trunking)