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Compare Nextiva and Twilio Elastic SIP Trunking 
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At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
No pricing available
Nextiva
Star Rating
(3,438)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansTwilio Elastic SIP Trunking
Star Rating
(10)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Twilio Elastic SIP TrunkingSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nextiva excels in Call Management with a score of 9.3, making it a preferred choice for businesses that prioritize efficient call handling. In contrast, Twilio Elastic SIP Trunking, while robust, does not provide the same level of dedicated call management features.
- Reviewers mention that Nextiva's Quality of Support is rated at 9.0, indicating a strong customer service experience. Users on G2 have noted that Twilio's support, rated at 8.1, can sometimes be less responsive, which may impact user satisfaction.
- G2 users highlight Nextiva's superior Ease of Setup with a score of 8.3, which is significantly higher than Twilio's 6.7. This suggests that businesses looking for a quick and straightforward implementation may prefer Nextiva.
- Reviewers mention that Nextiva's Scalability is rated at 9.3, making it an excellent option for growing businesses. In comparison, Twilio's scalability features are effective but do not match the same level of user satisfaction.
- Users say that Nextiva's Omnichannel capabilities, rated at 8.0, provide a more integrated communication experience compared to Twilio, which may require additional configuration for similar functionality.
- Users on G2 report that Nextiva's Analytics and Reporting features are rated at 9.2, offering detailed insights that help businesses make informed decisions. Twilio's reporting features, while functional, do not provide the same depth of analysis, with a score of 8.6.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Twilio Elastic SIP Trunking
No pricing availableFree Trial
Nextiva
No trial information availableTwilio Elastic SIP Trunking
No trial information availableRatings
Meets Requirements
9.0
2,769
9.3
9
Ease of Use
8.7
2,805
8.1
9
Ease of Setup
8.4
2,096
6.7
6
Ease of Admin
8.6
1,988
8.3
6
Quality of Support
9.0
2,755
8.1
7
Has the product been a good partner in doing business?
8.9
1,970
8.1
6
Product Direction (% positive)
8.3
2,655
8.5
8
Features by Category
Channels
9.4
198
Not enough data
8.0
179
Not enough data
7.7
175
Not enough data
8.2
181
Not enough data
8.2
170
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
173
Not enough data
8.2
170
Not enough data
8.5
179
Not enough data
8.5
170
Not enough data
8.4
166
Not enough data
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Not enough data
Platform
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
504
Not enough data
8.6
605
Not enough data
Generative AI
7.7
296
Not enough data
Workforce Management
8.8
609
Not enough data
8.7
567
Not enough data
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
597
Not enough data
8.7
626
Not enough data
Basic Communication - Cloud PBX
9.2
28
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Not enough data
Advanced Features - Cloud PBX
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Not enough data
Platform Basics - VoIP Providers
8.6
61
Not enough data
8.7
67
Not enough data
8.4
60
Not enough data
8.1
61
Not enough data
8.0
57
Not enough data
7.9
57
Not enough data
Basic Communication
9.2
1644
|
Verified
Not enough data
7.9
904
|
Verified
Not enough data
8.2
1050
|
Verified
Not enough data
7.7
835
Not enough data
8.6
1161
|
Verified
Not enough data
9.1
1341
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Access
8.0
909
Not enough data
8.2
904
Not enough data
8.5
1041
|
Verified
Not enough data
Advanced Features
8.3
1178
|
Verified
Not enough data
8.6
1243
|
Verified
Not enough data
9.1
1482
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
150
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
|
Verified
Not enough data
Features
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.4
148
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Twilio Elastic SIP Trunking are categorized as VoIP Providers
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Twilio Elastic SIP Trunking is categorized as Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Elastic SIP Trunking
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Hospital & Health Care
20.0%
Oil & Energy
10.0%
Legal Services
10.0%
Insurance
10.0%
Information Technology and Services
10.0%
Other
40.0%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
What does Twilio Elastic Sip Trunking do?
1 Comment
OH
Lets you connect your PBX phone system to the phone service.Read more
Twilio Elastic SIP Trunking has no more discussions with answers
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