# Nextiva, TeleCMI vs Dialpad Connect Comparison

| | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 3,553 | 292 | 4,163 | 
| **Largest Market Segment** | Small-Business (77.3% of reviews) | Mid-Market (48.7% of reviews) | Small-Business (57.8% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 User Per Month | $10 User/Month (Billed Annually) | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

### TeleCMI

Pros:
- Ease of Use (74 reviews)
- Customer Support (63 reviews)

Cons:
- Mobile App Issues (13 reviews)
- Missing Features (11 reviews)

### Dialpad Connect

Pros:
- Ease of Use (130 reviews)
- Call Management (71 reviews)

Cons:
- Call Issues (57 reviews)
- Connection Issues (43 reviews)

---
## Ratings Comparison
| Rating | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (2828 reviews) | 9.5 (203 reviews) | 8.9 (3223 reviews) | 
  | **Ease of Use** | 8.7 (2875 reviews) | 9.7 (231 reviews) | 9.1 (3398 reviews) | 
  | **Ease of Setup** | 8.4 (2160 reviews) | 9.2 (212 reviews) | 9.0 (1227 reviews) | 
  | **Ease of Admin** | 8.6 (1986 reviews) | 9.5 (156 reviews) | 8.9 (1135 reviews) | 
  | **Quality of Support** | 9.0 (2812 reviews) | 9.7 (201 reviews) | 8.5 (2510 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1967 reviews) | 9.7 (153 reviews) | 8.9 (1059 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2707 reviews) | 9.8 (224 reviews) | 8.2 (3072 reviews) | 

---
## Pricing

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### TeleCMI

#### Entry-Level Pricing

Plan: Basic

Price: $10 User/Month (Billed Annually)

Description: Setup an inbound telephony setup with basic features

Key Features:
- 1,000 Free Minutes (toll-free excluded)
- Desktop App
- Call Recording

[Browse all 3 editions](https://www.g2.com/products/telecmi/pricing)

#### Free Trial

Yes

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **TeleCMI** | N/A | N/A |
| **Dialpad Connect** | 8.3/10 | 31 |

#### Lead Facilitation

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 7.7 (25 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 7.5 (25 reviews) | 
| **Lead Follow-up** | Not enough data | Not enough data | 8.2 (25 reviews) | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.1 (26 reviews) | 

#### Organization

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.1 (25 reviews) | 
| **Data Entry** | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.9 (25 reviews) | 

#### Performance Analysis

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 8.2 (26 reviews) | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.4 (26 reviews) | 

#### Sales Analysis

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 8.1 (24 reviews) | 
| **Sales Forecasting ** | Not enough data | Not enough data | 8.0 (24 reviews) | 

#### Generative AI

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.3 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.5/10 | 207 |
| **TeleCMI** | 8.5/10 | 24 |
| **Dialpad Connect** | N/A | N/A |

#### Channels

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Voice** | 9.4 (194 reviews) | 9.1 (13 reviews) | Not enough data | 
| **Social** | 7.9 (176 reviews) | Not enough data | Not enough data | 
| **Web Chat** | 7.7 (174 reviews) | 8.7 (5 reviews) | Not enough data | 
| **Mobile SMS** | 8.2 (178 reviews) | 7.3 (5 reviews) | Not enough data | 
| **Email** | 8.2 (168 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.6 (84 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Session Routing** | 8.7 (173 reviews) | 8.1 (8 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (173 reviews) | 9.0 (8 reviews) | Not enough data | 
| **Concurrent Calling** | 8.8 (174 reviews) | 8.3 (9 reviews) | Not enough data | 
| **Speech Analytics** | 8.1 (171 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 8.2 (169 reviews) | Not enough data | Not enough data | 
| **IVR** | 8.5 (176 reviews) | 9.4 (15 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.5 (169 reviews) | 8.7 (5 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (165 reviews) | 8.1 (6 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.8 (11 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.2 (11 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.2 (11 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.2 (11 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (167 reviews) | 7.7 (5 reviews) | Not enough data | 
| **Administrator Access** | 9.1 (176 reviews) | 7.4 (9 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.9 (176 reviews) | 8.2 (17 reviews) | Not enough data | 
| **Session Recording** | 8.4 (166 reviews) | 8.6 (7 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (160 reviews) | 8.3 (5 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **TeleCMI** | N/A | N/A |
| **Dialpad Connect** | 8.9/10 | 1588 |

#### Collaboration Tools

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 8.7 (1270 reviews) | 
| **Presentations** | Not enough data | Not enough data | 8.8 (287 reviews) | 
| **Whiteboarding** | Not enough data | Not enough data | 8.9 (44 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.9 (322 reviews) | 
| **Hand Raising** | Not enough data | Not enough data | 9.2 (47 reviews) | 

#### Meeting Coordination

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 8.7 (1185 reviews) | 
| **Recording** | Not enough data | Not enough data | 8.8 (1107 reviews) | 
| **Participant Permissions** | Not enough data | Not enough data | 8.9 (354 reviews) | 
| **One-Click Join** | Not enough data | Not enough data | 9.2 (357 reviews) | 

#### Software Type

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 8.6 (1033 reviews) | 
| **Browser Application** | Not enough data | Not enough data | 9.0 (345 reviews) | 
| **Desktop Application** | Not enough data | Not enough data | 8.9 (262 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Not enough data | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **TeleCMI** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **TeleCMI** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 23 |

#### Feedback Management

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Feedback Analysis

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (18 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 772 |
| **TeleCMI** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Platform

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Omnichannel** | 8.1 (466 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 8.6 (667 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 8.6 (585 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 8.9 (693 reviews) | Not enough data | Not enough data | 
| **Call Back** | 8.8 (606 reviews) | Not enough data | Not enough data | 
| **IVR** | 8.3 (502 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 8.6 (604 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.7 (295 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Call Monitoring** | 8.7 (607 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.7 (565 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Call Recording** | 8.7 (594 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.7 (624 reviews) | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 9.1/10 | 43 |
| **TeleCMI** | 9.3/10 | 18 |
| **Dialpad Connect** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Call Management** | 9.4 (31 reviews) | 9.4 (13 reviews) | Not enough data | 
| **Communication Management** | 9.1 (30 reviews) | 9.0 (7 reviews) | Not enough data | 
| **Scalability** | 9.3 (28 reviews) | 9.5 (7 reviews) | Not enough data | 
| **Integrations** | 8.5 (24 reviews) | 10.0 (9 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.7 (31 reviews) | 8.6 (7 reviews) | Not enough data | 
| **Accessibility** | 9.0 (28 reviews) | 9.3 (5 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Security and Compliance** | 9.1 (26 reviews) | 9.8 (7 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.3 (29 reviews) | 8.9 (9 reviews) | Not enough data | 
| **Support and Reliability** | 9.1 (30 reviews) | 9.4 (14 reviews) | Not enough data | 
| **Automated attendant** | 9.1 (27 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.2/10 | 1781 |
| **TeleCMI** | 8.8/10 | 64 |
| **Dialpad Connect** | 8.6/10 | 989 |

#### Platform Basics - VoIP Providers

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.6 (64 reviews) | Not enough data | 7.9 (25 reviews) | 
| **Call Management** | 8.7 (90 reviews) | Not enough data | 9.2 (38 reviews) | 
| **Network monitoring** | 8.2 (58 reviews) | Not enough data | 9.0 (27 reviews) | 
| **Integrations** | 8.1 (66 reviews) | Not enough data | 8.7 (42 reviews) | 
| **Virtual PBX** | 7.9 (53 reviews) | Not enough data | 7.6 (24 reviews) | 
| **SIP trunking services** | 7.7 (53 reviews) | Not enough data | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Phone Calls** | 9.2 (1690 reviews) ✓ Verified | 9.5 (63 reviews) | 9.2 (924 reviews) ✓ Verified | 
| **Video Calls** | 7.9 (899 reviews) ✓ Verified | 7.7 (26 reviews) | 8.3 (436 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (1056 reviews) ✓ Verified | 8.6 (28 reviews) | 9.1 (718 reviews) ✓ Verified | 
| **Screen Sharing** | 7.7 (830 reviews) | 7.5 (18 reviews) | 8.4 (453 reviews) ✓ Verified | 
| **Conference Calls** | 8.6 (1161 reviews) ✓ Verified | 8.9 (43 reviews) | 8.9 (633 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (1339 reviews) ✓ Verified | 9.1 (39 reviews) | 9.1 (627 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (40 reviews) | Not enough data | 8.0 (23 reviews) | 
| **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | 8.5 (24 reviews) | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 8.0 (23 reviews) | 
| **Proactive Assistance** | 7.6 (40 reviews) | Not enough data | 8.3 (23 reviews) | 

#### Access

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Software Pairing** | 8.0 (903 reviews) | 9.0 (23 reviews) | 8.7 (519 reviews) ✓ Verified | 
| **Browser Extension** | 8.1 (898 reviews) | 9.3 (24 reviews) | 8.7 (576 reviews) ✓ Verified | 
| **Individual Download** | 8.5 (1039 reviews) ✓ Verified | 9.0 (20 reviews) | 9.1 (690 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Hold Music** | 8.3 (1173 reviews) ✓ Verified | 8.9 (40 reviews) | 8.6 (641 reviews) ✓ Verified | 
| **Automated Attendants** | 8.6 (1244 reviews) ✓ Verified | 9.0 (24 reviews) | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (1488 reviews) | 9.5 (43 reviews) | 9.3 (785 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **TeleCMI** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **TeleCMI** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **TeleCMI** | 8.6/10 | 51 |
| **Dialpad Connect** | 8.7/10 | 792 |

#### Agentic AI - Outbound Call Tracking

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.2 (10 reviews) | 

#### Calling

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Record Calls** | Not enough data | 9.7 (46 reviews) | 9.0 (604 reviews) | 
| **Generate Location** | Not enough data | 7.7 (21 reviews) | Feature Not Available | 
| **Call Types** | Not enough data | 9.2 (35 reviews) | 9.1 (635 reviews) | 
| **Click-to-Call** | Not enough data | 9.5 (38 reviews) | 9.1 (650 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 8.6 (12 reviews) | 

#### Contacts

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.8 (25 reviews) | 8.7 (644 reviews) | 
| **Information Locater** | Not enough data | 8.1 (21 reviews) | 8.6 (572 reviews) | 
| **Record Prospect Data** | Not enough data | 9.0 (24 reviews) | 8.6 (514 reviews) | 

#### Insights

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Notes** | Not enough data | 8.3 (25 reviews) | 8.5 (489 reviews) | 
| **Daily Summary** | Not enough data | 8.3 (24 reviews) | 8.7 (551 reviews) | 
| **Automated Voicemails** | Not enough data | 8.9 (25 reviews) | 8.8 (263 reviews) | 
| **Automated Emails** | Not enough data | 7.8 (15 reviews) | Feature Not Available | 
| **Sorts Prospects** | Not enough data | 7.9 (16 reviews) | 8.3 (400 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 9.1 (13 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 203 |
| **TeleCMI** | N/A | N/A |
| **Dialpad Connect** | 9.1/10 | 159 |

#### Agentic AI - UCaaS Platforms

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | Not enough data | 

#### Extensions

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | 9.1 (159 reviews) ✓ Verified | Not enough data | 9.2 (99 reviews) ✓ Verified | 
| **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Voicemail to Email** | 9.2 (185 reviews) ✓ Verified | Not enough data | 9.1 (124 reviews) ✓ Verified | 
| **Voicemail to SMS** | 8.5 (154 reviews) | Not enough data | Feature Not Available | 
| **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | 9.3 (90 reviews) | 
| **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | 9.3 (84 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 8.9 (100 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **TeleCMI** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **TeleCMI** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to TeleCMI (3):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Dialpad Connect (8):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Nextiva | TeleCMI | Dialpad Connect | 
|---|---|---|---|
| **Small-Business** | 77.3% | 46.0% | 57.8% | 
| **Mid-Market** | 21.5% | 48.7% | 32.7% | 
| **Enterprise** | 1.2% | 5.3% | 9.5% | 

### By Industry

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.9%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

#### TeleCMI

- **Information Technology and Services:** 23.0%
- **Education Management:** 5.7%
- **Computer Software:** 5.4%
- **Hospital & Health Care:** 4.2%
- **Health, Wellness and Fitness:** 3.8%
- **Food & Beverages:** 3.8%
- **Financial Services:** 3.4%
- **Consumer Services:** 3.4%
- **Logistics and Supply Chain:** 3.1%
- **Marketing and Advertising:** 3.1%
- **Other:** 41.0%

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

---
## Alternatives

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1357 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)

### Alternatives to TeleCMI

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1357 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3372 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1827 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (624 reviews)
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) — 4.6/5 stars (2665 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (489 reviews)

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3372 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1357 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56370 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1827 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)

---
## Top Discussions

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### TeleCMI

No discussions available for this product.

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-telecmi-vs-dialpad-connect)