Compare Nextiva and TeleCMI 
At a Glance
Market Segments
Small-Business (78.0% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$10 User/Month (Billed Annually)
Nextiva
Star Rating
(3,468)4.5 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansTeleCMI
Star Rating
(291)4.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
$10 User/Month (Billed Annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, reflected in its higher G2 Scores across multiple categories, including VoIP and Cloud PBX platforms. Users appreciate its reliable performance, with one stating, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that TeleCMI offers a user-friendly dashboard that simplifies monitoring high call volumes, making it a strong choice for businesses that require scalability and flexibility. One reviewer highlighted, "The dashboard is user-friendly and easy to monitor, which makes handling high call volumes manageable."
- Reviewers mention that Nextiva's implementation process is straightforward, with many users finding it easy to set up for each agent. This ease of use is a significant advantage, as one user noted, "It is very easy to use, and implementing it for each agent is straightforward."
- According to verified reviews, TeleCMI shines with its call barging feature, which allows supervisors to listen in on calls in real-time. This functionality is particularly beneficial for training and improving agent performance, as one user stated, "I find the call barging or whispering feature incredibly helpful."
- G2 reviewers highlight that while Nextiva has a robust set of features, including valuable call recording capabilities, TeleCMI's voice quality is often praised for its clarity. Users appreciate that TeleCMI provides "clear voice quality without any voice breaking," which is essential for effective communication.
- Users report that both platforms have strong support, but TeleCMI edges out with higher ratings in quality of support and reliability. Reviewers have noted that TeleCMI's support is "excellent," which can be crucial for businesses that rely heavily on customer interactions.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
TeleCMI
Basic
$10
User/Month (Billed Annually)
Setup an inbound telephony setup with basic features
- 1,000 Free Minutes (toll-free excluded)
- Desktop App
- Call Recording
Free Trial
Nextiva
No trial information availableTeleCMI
Free Trial is available
Ratings
Meets Requirements
9.0
2,781
9.5
202
Ease of Use
8.7
2,818
9.7
230
Ease of Setup
8.4
2,109
9.2
211
Ease of Admin
8.6
1,988
9.5
156
Quality of Support
9.0
2,767
9.7
200
Has the product been a good partner in doing business?
8.8
1,969
9.7
153
Product Direction (% positive)
8.3
2,665
9.8
223
Features by Category
Channels
9.4
197
9.1
13
8.0
179
Not enough data
7.7
177
8.7
5
8.2
181
7.3
5
8.2
171
Not enough data
Generative AI
7.6
84
Not enough data
Functions
8.7
176
8.1
8
8.7
176
9.0
8
8.9
177
8.3
9
8.1
174
Not enough data
8.2
172
Not enough data
8.5
179
9.4
15
8.5
172
8.7
5
8.4
168
8.1
6
Agentic AI - Contact Center
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Administrative
8.3
170
7.7
5
9.1
178
7.4
9
9.0
178
8.2
17
8.4
168
8.6
7
8.3
163
8.3
5
Platform
8.1
469
Not enough data
8.6
669
Not enough data
8.6
587
Not enough data
8.9
695
Not enough data
8.8
609
Not enough data
8.3
505
Not enough data
8.6
606
Not enough data
Generative AI
7.7
295
Not enough data
Workforce Management
8.8
610
Not enough data
8.7
568
Not enough data
Call Center Infrastructure (CCI)
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Administrative
8.7
597
Not enough data
8.7
627
Not enough data
Basic Communication - Cloud PBX
9.4
30
9.4
13
9.1
29
9.0
7
9.4
29
9.5
7
8.5
24
10.0
9
8.5
28
8.6
7
9.0
27
9.3
5
Advanced Features - Cloud PBX
9.1
26
9.8
7
9.2
28
8.9
9
9.1
30
9.4
14
9.1
27
Not enough data
Platform Basics - VoIP Providers
8.6
60
Not enough data
8.7
66
Not enough data
8.2
59
Not enough data
8.0
61
Not enough data
8.0
55
Not enough data
7.8
55
Not enough data
Basic Communication
9.2
1651
|
Verified
9.5
62
7.9
904
|
Verified
7.7
26
8.3
1050
|
Verified
8.6
28
7.7
835
7.5
18
8.6
1163
|
Verified
8.9
43
9.1
1341
|
Verified
9.1
39
Agentic AI - VoIP Providers
7.7
41
Not enough data
7.8
41
Not enough data
7.7
41
Not enough data
7.7
42
Not enough data
Access
8.0
909
9.0
23
8.2
903
9.3
24
8.5
1039
|
Verified
9.0
20
Advanced Features
8.3
1176
|
Verified
8.9
40
8.6
1242
|
Verified
9.0
24
9.1
1480
9.5
43
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.7
46
Not enough data
7.7
21
Not enough data
9.2
35
Not enough data
9.5
38
Not enough data
Not enough data
Contacts
Not enough data
8.8
25
Not enough data
8.1
21
Not enough data
9.0
24
Insights
Not enough data
8.3
25
Not enough data
8.3
24
Not enough data
8.9
25
Not enough data
7.8
15
Not enough data
7.9
16
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Not enough data
Extensions
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Not enough data
Features
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and TeleCMI are categorized as Contact Center, VoIP Providers, and Cloud PBX Platforms
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, and Call Center Infrastructure (CCI)
TeleCMI is categorized as Outbound Call Tracking
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeleCMI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.2%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Information Technology and Services
23.1%
Computer Software
5.4%
Education Management
5.4%
Hospital & Health Care
4.2%
Health, Wellness and Fitness
3.8%
Other
58.1%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
TeleCMI has no discussions with answers
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