Compare Nextiva and Sinch Contact Pro 
At a Glance
Market Segments
Small-Business (77.6% of reviews)
Enterprise (100.0% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
No pricing available
Nextiva
Star Rating
(3,510)4.5 out of 5
Market Segments
Small-Business (77.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSinch Contact Pro
Star Rating
(11)4.5 out of 5
Market Segments
Enterprise (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Sinch Contact ProSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Sinch Contact Pro. Users appreciate its reliable performance and ease of use, with one reviewer noting, "It is very easy to use, and implementing it for each agent is straightforward."
- According to verified reviews, Nextiva has a much larger user base, with over 3,400 reviews compared to just 11 for Sinch Contact Pro. This extensive feedback provides a more reliable insight into user experiences, highlighting Nextiva's strong market presence and consistent performance.
- Users say that Sinch Contact Pro offers a unique advantage with its single-screen interface that consolidates all customer data, making it a cost-effective solution for businesses. One user mentioned, "Major think is single screen to all the customer data and for business offer low cost," showcasing its appeal for enterprises looking for efficiency.
- Reviewers mention that Nextiva's customer support is a standout feature, with many praising its responsiveness and helpfulness. One user highlighted, "The customer support is excellent, and I use it daily," indicating that support plays a crucial role in user satisfaction.
- According to recent feedback, both products have similar star ratings, but Nextiva's ease of setup and administration is frequently noted as superior. Users appreciate the straightforward implementation process, which is essential for small businesses looking to minimize downtime.
- G2 reviewers report that while Sinch Contact Pro has strong reporting capabilities, with a perfect score in that area, Nextiva's features like call recording are particularly valuable for small businesses. One user stated, "I find the call recording feature of Nextiva particularly valuable for my small business," emphasizing its role in enhancing communication quality.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Sinch Contact Pro
No pricing availableFree Trial
Nextiva
Free Trial is available
Sinch Contact Pro
No trial information availableRatings
Meets Requirements
9.0
2,801
9.5
10
Ease of Use
8.7
2,845
8.3
10
Ease of Setup
8.4
2,133
7.7
5
Ease of Admin
8.6
1,986
8.3
5
Quality of Support
9.0
2,787
8.9
9
Has the product been a good partner in doing business?
8.8
1,967
8.3
5
Product Direction (% positive)
8.3
2,684
8.8
10
Features by Category
Channels
9.4
194
Not enough data
7.9
176
Not enough data
7.7
174
Not enough data
8.2
178
Not enough data
8.2
168
Not enough data
Generative AI
7.6
84
Not enough data
Functions
8.7
173
8.3
6
|
Verified
8.6
173
8.1
6
|
Verified
8.8
174
8.1
6
|
Verified
8.1
171
Feature Not Available
8.2
169
Not enough data
8.5
176
Not enough data
8.5
169
Not enough data
8.4
165
Not enough data
Agentic AI - Contact Center
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Administrative
8.3
167
7.9
7
9.0
175
9.0
5
|
Verified
8.9
175
10.0
6
|
Verified
8.4
165
Not enough data
8.3
160
Feature Not Available
Platform
8.1
466
Not enough data
8.6
666
Not enough data
8.6
584
Not enough data
8.9
692
Not enough data
8.8
606
Not enough data
8.3
502
Not enough data
8.6
603
Not enough data
Generative AI
7.7
295
Not enough data
Workforce Management
8.7
607
Not enough data
8.7
565
Not enough data
Call Center Infrastructure (CCI)
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Administrative
8.7
594
Not enough data
8.7
624
Not enough data
Basic Communication - Cloud PBX
9.4
30
Not enough data
9.1
29
Not enough data
9.3
28
Not enough data
8.5
24
Not enough data
8.7
28
Not enough data
9.0
27
Not enough data
Advanced Features - Cloud PBX
9.1
26
Not enough data
9.3
29
Not enough data
9.2
29
Not enough data
9.1
26
Not enough data
Platform Basics - VoIP Providers
8.7
63
Not enough data
8.7
75
Not enough data
8.2
58
Not enough data
8.0
65
Not enough data
7.9
54
Not enough data
7.8
54
Not enough data
Basic Communication
9.2
1668
|
Verified
Not enough data
7.9
901
|
Verified
Not enough data
8.3
1053
|
Verified
Not enough data
7.7
832
Not enough data
8.6
1160
|
Verified
Not enough data
9.1
1339
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.7
40
Not enough data
7.8
40
Not enough data
7.6
40
Not enough data
7.7
41
Not enough data
Access
8.0
905
Not enough data
8.1
900
Not enough data
8.5
1039
|
Verified
Not enough data
Advanced Features
8.3
1173
|
Verified
Not enough data
8.6
1241
|
Verified
Not enough data
9.1
1486
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Not enough data
Extensions
8.5
149
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
147
|
Verified
Not enough data
Features
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
142
|
Verified
Not enough data
9.0
156
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Sinch Contact Pro are categorized as Contact Center
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Sinch Contact Pro has no unique categories
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sinch Contact Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.6%
Construction
5.3%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Utilities
9.1%
Telecommunications
9.1%
Real Estate
9.1%
Package/Freight Delivery
9.1%
Oil & Energy
9.1%
Other
54.5%
Discussions
What is VoIP feature?
3 Comments
SC
Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network.
Read more
What is Nextiva used for?
2 Comments
CK
They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. Read more
Sinch Contact Pro has no discussions with answers
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