# Asterisk vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Asterisk excels in customization, allowing users to tailor the platform to their specific telephony needs. One user highlighted its unmatched level of customization, stating it serves as a "foundation for every PBX," which can be a significant advantage for businesses with unique requirements.
- **Users say** that Nextiva stands out for its reliable service and excellent customer support. Reviewers appreciate the platform's ease of use and its ability to scale across multiple locations, making communication much more efficient. One user noted, "Once it’s set up, it just keeps running flawlessly," which speaks to its stability.
- **According to verified reviews** , Asterisk offers a rugged dialer tool that integrates well with various CRMs, making it a solid choice for businesses that rely heavily on customer relationship management. This feature can enhance operational efficiency, especially for teams that prioritize automation.
- **Reviewers mention** that Nextiva's initial setup process is relatively straightforward, which is a significant plus for users looking to get started quickly. One user remarked on the platform's reliability, stating it "rarely goes down," which is crucial for maintaining uninterrupted communication.
- **G2 reviewers highlight** that while Asterisk has a strong performance in specific telephony features like conference calls and phone calls, it may not be as user-friendly as Nextiva. Users rated Asterisk's ease of use lower, indicating that some may face challenges in navigating the platform compared to Nextiva's more intuitive interface.
- **Users report** that Nextiva's quality of support is a key differentiator, with many praising the responsiveness of their support team. This level of customer service can be a deciding factor for businesses that value ongoing assistance, especially when compared to Asterisk's more technical support structure.



| | Asterisk | Nextiva | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 59 | 3,584 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Small-Business (77.2% of reviews) | 
| **Entry Level Price** | $0.02 per minute | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Asterisk

Pros:
- Customer Service (1 reviews)
- Easy Integration (1 reviews)

Cons:
- Complex Processes (2 reviews)
- Customer Service (1 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | Asterisk | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 9.0 (45 reviews) | 9.0 (2854 reviews) | 
  | **Ease of Use** | 7.8 (47 reviews) | 8.7 (2904 reviews) | 
  | **Ease of Setup** | 7.5 (37 reviews) | 8.4 (2190 reviews) | 
  | **Ease of Admin** | 7.9 (34 reviews) | 8.6 (1989 reviews) | 
  | **Quality of Support** | 8.3 (38 reviews) | 9.0 (2838 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (27 reviews) | 8.8 (1970 reviews) | 
  | **Product Direction (% positive)** | 7.9 (45 reviews) | 8.3 (2726 reviews) | 

---
## Pricing

### Asterisk

#### Entry-Level Pricing

Plan: Metered SIP Trunking

Price: $0.02 per minute

Description: Works well for businesses that may need more flexibility in their communications week to week.

Key Features:
- No set-up fees.
- Metered inbound and outbound local and long distance.
- Allows more dynamic call volume activity.

[Browse all 2 editions](https://www.g2.com/products/asterisk/pricing)

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Asterisk** | N/A | N/A |
| **Nextiva** | 8.5/10 | 208 |

#### Channels

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (195 reviews) | 
| **Social** | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (160 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Asterisk** | N/A | N/A |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (465 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (666 reviews) | 
| **Queue Management** | Not enough data | 8.6 (584 reviews) | 
| **Call Routing** | Not enough data | 8.9 (693 reviews) | 
| **Call Back** | Not enough data | 8.8 (605 reviews) | 
| **IVR** | Not enough data | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.6 (603 reviews) | 

#### Generative AI

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (294 reviews) | 

#### Workforce Management

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (606 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (564 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Call Recording** | Not enough data | 8.6 (593 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (623 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Asterisk** | N/A | N/A |
| **Nextiva** | 9.1/10 | 46 |

#### Basic Communication - Cloud PBX

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Call Management** | Not enough data | 9.5 (34 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.7 (32 reviews) | 
| **Accessibility** | Not enough data | 9.1 (29 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Asterisk** | 8.6/10 | 46 |
| **Nextiva** | 8.2/10 | 1810 |

#### Platform Basics - VoIP Providers

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.7 (70 reviews) | 
| **Call Management** | Not enough data | 8.8 (101 reviews) | 
| **Network monitoring** | Not enough data | 8.3 (60 reviews) | 
| **Integrations** | Not enough data | 8.0 (69 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (54 reviews) | 
| **SIP trunking services** | Not enough data | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Phone Calls** | 9.5 (39 reviews) ✓ Verified | 9.2 (1708 reviews) ✓ Verified | 
| **Video Calls** | 8.1 (24 reviews) | 7.9 (897 reviews) ✓ Verified | 
| **Instant Messaging** | 8.4 (23 reviews) ✓ Verified | 8.3 (1056 reviews) ✓ Verified | 
| **Screen Sharing** | 7.9 (21 reviews) | 7.7 (828 reviews) | 
| **Conference Calls** | 9.2 (34 reviews) ✓ Verified | 8.6 (1159 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (36 reviews) ✓ Verified | 9.1 (1342 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (42 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Software Pairing** | 7.9 (25 reviews) | 8.0 (901 reviews) | 
| **Browser Extension** | 7.9 (23 reviews) ✓ Verified | 8.1 (896 reviews) | 
| **Individual Download** | 7.9 (24 reviews) | 8.5 (1039 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Hold Music** | 9.1 (35 reviews) ✓ Verified | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | 9.0 (32 reviews) ✓ Verified | 8.6 (1245 reviews) ✓ Verified | 
| **VOiP Number** | 9.0 (33 reviews) ✓ Verified | 9.1 (1491 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Asterisk** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Asterisk** | N/A | N/A |
| **Nextiva** | 8.6/10 | 204 |

#### Agentic AI - UCaaS Platforms

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Asterisk | Nextiva | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | 8.5 (155 reviews) | 
| **File Sharing** | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


**Unique to Nextiva (4):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Asterisk | Nextiva | 
|---|---|---|
| **Small-Business** | 30.8% | 77.2% | 
| **Mid-Market** | 50.0% | 21.6% | 
| **Enterprise** | 19.2% | 1.2% | 

### By Industry

#### Asterisk

- **Telecommunications:** 28.8%
- **Information Technology and Services:** 21.2%
- **Banking:** 5.8%
- **Computer Software:** 5.8%
- **Accounting:** 3.8%
- **Computer & Network Security:** 3.8%
- **Facilities Services:** 3.8%
- **Broadcast Media:** 1.9%
- **Computer Networking:** 1.9%
- **Consumer Goods:** 1.9%
- **Other:** 21.2%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.6%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.7%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.7%

---
## Alternatives

### Alternatives to Asterisk

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) — 4.4/5 stars (111 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1408 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56491 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4196 reviews)
- [Yeastar S-Series VoIP PBX](https://www.g2.com/products/yeastar-s-series-voip-pbx/reviews) — 4.9/5 stars (15 reviews)
- [Linphone](https://www.g2.com/products/linphone/reviews) — 4.4/5 stars (16 reviews)
- [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) — 4.1/5 stars (36 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1616 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1408 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2532 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4196 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### Asterisk

No discussions available for this product.

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asterisk-vs-nextiva)