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# Nextiva vs RingEX Comparison - What are their main differences?

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NextivaRingEX[+ Add Product](#)

Pricing

**Nextiva**
Free Trial

**Starting at $15.00** 1 User Per Month · Core

**RingEX**
Free Trial

**$30.00** 1 User Per Month · Core

**Pricing Insights**
from reviews

Time to Implement

**Nextiva**
1 month

Based on 680 responses

**RingEX**
1 month

Based on 67 responses

Return on Investment

**Nextiva**
15 months

Based on 554 responses

**RingEX**
11 months4 months sooner

Based on 65 responses

Perceived Cost

**Nextiva**
$$$$$

**RingEX**
$$$$$

Average Discount

**Nextiva**
11%

**RingEX**
11%

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

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**Pros & Cons**
from reviews

**Nextiva**
[
Customer Support (135)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[
Ease of Use (128)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[
Difficult Configuration (27)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)[
Complexity (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews)

**RingEX**
[
Ease of Use (216)
](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews)[
Customer Support (127)
](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews)[
Poor Customer Support (55)
](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1779082&qs=pros-and-cons#reviews)[
Complex Processes (49)
](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews)

Integrations

**Nextiva**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image")

CALLREVU

](https://www.g2.com/products/callrevu/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image")

DV Pinnacle

](https://www.g2.com/products/dv-pinnacle/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[
View all
](https://www.g2.com/products/nextiva/integrations)

**RingEX**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image")

iOS

](https://www.g2.com/products/apple-ios/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58892ae6dbe98f8c5ff1112541c64b94/athenaone.jpeg "Product Avatar Image")

athenaOne

](https://www.g2.com/products/athenaone/reviews)[
View all
](https://www.g2.com/products/ringex/integrations)

Screenshots

**Nextiva**
 ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png)

**RingEX**
 ![RingEX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/58552/1.JPG)

**Ratings**
from reviews

Meets Requirements

**Nextiva**

9.1

9.12,924

**RingEX**

8.8

8.81,219

Ease of Use

**Nextiva**

8.8

8.82,975

**RingEX**

8.6

8.61,239

Ease of Setup

**Nextiva**

8.5

8.52,263

**RingEX**

8.2

8.2815

Ease of Admin

**Nextiva**

8.6

8.62,042

**RingEX**

8.2

8.2701

Quality of Support

**Nextiva**

9.0

9.02,909

**RingEX**

8.1

8.11,122

Has the product been a good partner in doing business?

**Nextiva**

8.9

8.92,022

**RingEX**

8.4

8.4688

Product Direction (% positive)

**Nextiva**

8.3

8.32,781

**RingEX**

8.0

8.01,173

**Features**
ratings from reviews

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

8.6

211

8.9

95

Agentic AI - UCaaS Platforms

Autonomous Task Execution

8.1

7

9.3(won by 1.2)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Cross-system Integration

8.1

7

8.9(won by 0.8)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Adaptive Learning

8.3

8

9.0(won by 0.7)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Natural Language Interaction

8.6

7

8.7(won by 0.1)

5

Third-Party Integrations

Not enough data

Not enough data

Extensions

Native VoIP

9.1(won by 0.3)

160

|

Verified

8.8

57

|

Verified

CCaaS Option

8.8(won by 0.5)

147

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

21

Tenancy Flexibility

8.5(won by default)

148

|

Verified

Feature Not Available

Features

Voicemail to Email

9.2(won by 0.2)

188

|

Verified

9.0

67

|

Verified

File Sharing

8.3

141

|

Verified

8.7(won by 0.4)

57

|

Verified

Voice Conferencing

9.0(won by 0.4)

156

|

Verified

8.6

60

|

Verified

Video Conferencing

8.5

145

|

Verified

8.7(won by 0.2)

61

|

Verified

Voicemail to SMS

8.6(won by default)

154

Feature Not Available

Conference Transcripts

Feature Not Available

8.3(won by default)

55

Electronic Faxes

Not enough data

9.7(won by default)

5

IVR

Not enough data

9.2(won by default)

6

Customizable Reports

Not enough data

9.4(won by default)

6

Video Call Recording

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Mobile Access

Not enough data

9.0(won by default)

5

Access Controls/Permissions

Not enough data

8.3(won by default)

5

SMS Messaging

Not enough data

9.0(won by default)

5

Reporting & Statistics

Not enough data

9.0(won by default)

5

Chat/Messaging

Not enough data

10.0(won by default)

5

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

9.1

48

8.8

93

Basic Communication - Cloud PBX

Call Management

9.5(won by 0.5)

35

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.0

66

Communication Management

9.1(won by 0.2)

30

8.9

65

Scalability

9.4(won by 0.3)

29

9.1

60

Integrations

8.5(won by 0.2)

24

8.3

62

Mobile Accessibility

8.8

33

9.1(won by 0.3)

62

Accessibility

9.1(won by 0.3)

29

8.8

59

Fax Management

Not enough data

9.0(won by default)

8

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

9.1(won by 0.3)

26

8.8

56

Analytics and Reporting

9.3(won by 0.8)

29

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

61

Support and Reliability

9.1(won by 0.5)

30

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

60

Automated attendant

9.1(won by 0.2)

27

8.9

57

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.6

775

8.8

267

Generative AI

AI Text-to-Speech

7.7(won by default)

294

Feature Not Available

Generative AI

Not enough data

Not enough data

Platform

Mobile Access

8.7

665

9.0(won by 0.3)

242

Queue Management

8.6

584

8.7(won by 0.1)

227

Call Routing

8.9

693

9.1(won by 0.2)

239

Call Back

8.7(tied score)

605

8.7(tied score)

223

IVR

8.3

500

8.5(won by 0.2)

215

Automatic Call Distribution

8.6

602

8.8(won by 0.2)

222

Omnichannel

8.1(won by default)

464

Feature Not Available

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

8.8

8

8.9(won by 0.1)

23

Cross-system Integration

8.9(won by 0.1)

9

8.8

24

Natural Language Interaction

8.8

8

9.1(won by 0.3)

23

Proactive Assistance

8.8

8

9.0(won by 0.2)

23

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Workforce Management

Call Monitoring

8.7

607

8.8(won by 0.1)

226

Performance Evaluation

8.7(tied score)

563

8.7(tied score)

219

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Administrative

Call Recording

8.6

593

8.8(won by 0.2)

230

Reporting & Dashboards

8.7(won by 0.1)

624

8.6

228

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.5

1,880

8.7

734

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

8.7(won by 0.2)

74

8.5

103

Call Management

8.9(won by 0.2)

128

8.7

164

Network monitoring

8.4

63

8.5(won by 0.1)

96

Integrations

8.2(won by 0.2)

77

8.0

129

Virtual PBX

7.9

54

8.0(won by 0.1)

84

SIP trunking services

7.7

53

8.0(won by 0.3)

82

Call List Management

8.0

5

9.2(won by 1.2)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Communication Management

Not enough data

9.5(won by default)

13

Fax Management

Not enough data

8.7(won by default)

5

Third-Party Integrations

Not enough data

7.7(won by default)

15

Computer Telephony Integration

Not enough data

9.7(won by default)

5

Call Monitoring

Not enough data

9.3(won by default)

5

Workflow Management

Not enough data

7.8(won by default)

10

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

7.7

43

8.0(won by 0.3)

57

Cross-system Integration

7.8

41

8.1(won by 0.3)

58

Adaptive Learning

7.6

40

8.1(won by 0.5)

55

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Proactive Assistance

7.6

40

8.1(won by 0.5)

57

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Basic Communication

Phone Calls

9.2(won by 0.1)

1749

|

Verified

9.1

607

|

Verified

Video Calls

7.9

896

|

Verified

8.4(won by 0.5)

428

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Instant Messaging

8.3

1057

|

Verified

8.8(won by 0.5)

474

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Screen Sharing

7.7

826

8.2(won by 0.5)

379

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Conference Calls

8.6(tied score)

1160

|

Verified

8.6(tied score)

446

|

Verified

Desk-to-Desk Calls

9.1(won by 0.1)

1344

|

Verified

9.0

454

|

Verified

SMS Messaging

9.2(won by 0.5)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

17

Chat/Messaging

10.0(won by 0.8)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.2

24

Video Call Recording

Not enough data

8.6(won by default)

11

Two-Way Audio & Video

Not enough data

9.0(won by default)

16

SIP Trunking

Not enough data

8.7(won by default)

10

Access

Software Pairing

8.0

900

8.3(won by 0.3)

389

|

Verified

Browser Extension

8.2

896

8.4(won by 0.2)

404

|

Verified

Individual Download

8.5

1037

|

Verified

8.6(won by 0.1)

439

Advanced Features

Hold Music

8.3(tied score)

1172

|

Verified

8.3(tied score)

463

Automated Attendants

8.6(won by 0.2)

1246

|

Verified

8.4

427

|

Verified

VOiP Number

9.2(won by 0.1)

1494

9.1

494

|

Verified

Additional Functionality

Customizable Reports

7.0

5

7.9(won by 0.9)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Reporting & Statistics

7.0(tied score)

9

7.0(tied score)

15

Voice Mail

9.4(won by 0.2)

8

9.2

10

Mobile Access

9.0(won by 0.6)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

23

Call Routing

8.6(won by 0.3)

7

8.3

17

VoIP Connection

10.0(won by 1.4)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

6

Reporting/Analytics

7.0(tied score)

5

7.0(tied score)

14

VoIP

10.0(tied score)

5

10.0(tied score)

5

Unified Communications

10.0(won by 1.0)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.0

18

Multi-Channel Communication

Not enough data

9.4(won by default)

18

Call Tracking

Not enough data

9.3(won by default)

5

Automatic Call Distribution

Not enough data

9.5(won by default)

7

Real-Time Data

Not enough data

9.7(won by default)

6

AI Copilot

Not enough data

7.6(won by default)

7

Collaboration Tools

Not enough data

9.2(won by default)

6

Real-Time Reporting

Not enough data

10.0(won by default)

6

Call Recording

Not enough data

8.1(won by default)

7

Real-Time Analytics

Not enough data

9.5(won by default)

7

Activity Dashboard

Not enough data

7.6(won by default)

7

CRM

Not enough data

7.3(won by default)

10

Generative AI

Not enough data

7.5(won by default)

16

Call Transfer

Not enough data

9.0(won by default)

8

Call Reporting

Not enough data

8.3(won by default)

9

Call Logging

Not enough data

9.0(won by default)

7

IVR

Not enough data

8.1(won by default)

9

API

Not enough data

9.0(won by default)

5

Interaction Tracking

Not enough data

8.5(won by default)

8

Alerts/Notifications

Not enough data

9.3(won by default)

5

Video Conferencing

Not enough data

9.6(won by default)

8

Call Conferencing

Not enough data

10.0(won by default)

5

On-Demand Recording

Not enough data

9.0(won by default)

5

Multiple User Accounts

Not enough data

9.0(won by default)

5

Call Queues

Not enough data

10.0(won by default)

5

Access Controls/Permissions

Not enough data

9.0(won by default)

5

Voicemail Transcription

Not enough data

9.7(won by default)

5

Live Chat

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

Not enough data

8.7

210

Agentic AI - Online Fax

Autonomous Task Execution

Not enough data

8.5(won by default)

11

Cross-system Integration

Not enough data

8.6(won by default)

11

Active Directory Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Documents

Document Signature 

Not enough data

7.4(won by default)

152

Storage

Not enough data

8.1(won by default)

159

Editing

Not enough data

Feature Not Available

Fax to Email

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Sending

Fax Number

Not enough data

9.0(won by default)

177

Existing Numbers

Not enough data

9.1(won by default)

176

Cross-Platform Sending

Not enough data

8.9(won by default)

162

Unlimited Sending

Not enough data

9.2(won by default)

165

Contact Management

Not enough data

8.9(won by default)

168

Alerts

Not enough data

9.1(won by default)

169

Fax Management

Not enough data

9.0(won by default)

8

Print Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Email to Fax

Not enough data

Not enough data

Additional Functionality

Full Text Search

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Delivery Tracking

Not enough data

Not enough data

Multiple Format Support

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

FoIP

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Whitelisting/Blacklisting

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Document Templates

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Electronic Faxes

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

Not enough data

8.4

27

Call Analytics

Call Recording

Not enough data

8.3(won by default)

8

Machine Learning

Not enough data

8.6(won by default)

6

Call Analysis

Not enough data

8.9(won by default)

9

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Artificial Intelligence - Conversation Intelligence

Customer Scoring

Not enough data

9.7(won by default)

5

Sentiment Analysis

Not enough data

Not enough data

Speech-to-Text

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Conversation Intelligence

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Playbooks

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Text Mining

Not enough data

Not enough data

Trend/Problem Indicators

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

8.6

219

Not enough data

Channels

Voice

9.4(won by default)

202

Not enough data

Social

8.0(won by default)

175

Not enough data

Live Chat

7.8(won by default)

174

Not enough data

Mobile SMS

8.3(won by default)

179

Not enough data

Email

8.2(won by default)

167

Not enough data

Generative AI

AI Text-to-Speech

7.6(won by default)

85

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

8.8(won by default)

11

Not enough data

Cross-system Integration

9.2(won by default)

11

Not enough data

Natural Language Interaction

9.2(won by default)

11

Not enough data

Proactive Assistance

9.2(won by default)

11

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Functions

Call Routing

8.7(won by default)

177

Not enough data

Session Queuing

8.7(won by default)

173

Not enough data

Concurrent Calling

8.9(won by default)

177

Not enough data

Speech Analytics

8.1(won by default)

170

Not enough data

Auto Dialer

8.2(won by default)

168

Not enough data

IVR

8.6(won by default)

176

Not enough data

Inbound Screen Pop

8.6(won by default)

169

Not enough data

Persistent Data

8.4(won by default)

164

Not enough data

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Administrative

Session Summary Notes

8.3(won by default)

166

Not enough data

Administrator Access

9.1(won by default)

179

Not enough data

Reporting & Dashboards

8.9(won by default)

178

Not enough data

Session Recording

8.5(won by default)

165

Not enough data

Agent Scheduling and Assignment

8.4(won by default)

161

Not enough data

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

Not enough data

9.0

312

Collaboration Tools

Screen Sharing

Not enough data

9.1(won by default)

258

Presentations

Not enough data

9.1(won by default)

144

Whiteboarding

Not enough data

8.7(won by default)

118

Real-Time Chat

Not enough data

8.9(won by default)

144

Hand Raising

Not enough data

9.1(won by default)

125

File Sharing

Not enough data

Not enough data

Private Chat

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Meeting Coordination

Scheduling

Not enough data

8.9(won by default)

248

Video Call Recording

Not enough data

9.1(won by default)

239

Participant Permissions

Not enough data

8.9(won by default)

226

One-Click Join

Not enough data

9.1(won by default)

148

Video Streaming

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Event Scheduling

Not enough data

Not enough data

Software Type

Mobile

Not enough data

9.0(won by default)

250

Browser Application

Not enough data

9.1(won by default)

145

Desktop Application

Not enough data

9.2(won by default)

166

Agentic AI - Video Conferencing

Autonomous Task Execution

Not enough data

8.6(won by default)

15

Proactive Assistance

Not enough data

8.7(won by default)

14

Decision Making

Not enough data

8.6(won by default)

14

Additional Functionality

Video Support

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Registration Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Breakout Rooms

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Presentation Streaming

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

User Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Microsoft Outlook Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto Framing

Not enough data

Not enough data

On-Demand Webcasting

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

User Profiles

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Event Management

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

HD Audio/Video

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Host Controls

Not enough data

Not enough data

Webinar[Hide 53 FeaturesShow 53 Features](javascript:void(0);)

Not enough data

8.3

108

Host Tools

Customizable Branding

Not enough data

8.5(won by default)

77

Role-based Access

Not enough data

8.7(won by default)

82

Recording

Not enough data

9.0(won by default)

93

Mobile Access

Not enough data

Not enough data

Attendee Tools

Registration

Not enough data

8.8(won by default)

86

Attendee Live Chat

Not enough data

8.9(won by default)

86

Polls and Surveys

Not enough data

8.2(won by default)

69

Post-Event Tools

Reporting/Analytics

Not enough data

8.5(won by default)

66

Attendee Reports

Not enough data

8.4(won by default)

69

Integrations

Social Media Integration

Not enough data

8.1(won by default)

60

Third-Party Integrations

Not enough data

8.4(won by default)

67

Agentic AI - Webinar

Autonomous Task Execution

Not enough data

7.7(won by default)

8

Multi-step Planning

Not enough data

7.7(won by default)

8

Cross-system Integration

Not enough data

7.5(won by default)

8

Natural Language Interaction

Not enough data

8.1(won by default)

8

Proactive Assistance

Not enough data

8.1(won by default)

8

Additional Functionality

Electronic Hand Raising

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

On-Demand Webinars

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Audience Engagement

Not enough data

Not enough data

Presentation Streaming

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Quizzes

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Breakout Rooms

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Event Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

API

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Registration Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Multi hosts

Not enough data

Not enough data

Event Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Video Streaming

Not enough data

Not enough data

Show 7 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Sales Coaching

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Training

Knowledge Base

Not enough data

Not enough data

Coaching Materials

Not enough data

Not enough data

Playbook Creation

Not enough data

Not enough data

Video Record

Not enough data

Not enough data

Feedback

Review

Not enough data

Not enough data

Scorecard

Not enough data

Not enough data

Coaching Card

Not enough data

Not enough data

Leaderboard

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Competition

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Built-in Course Authoring

Not enough data

Not enough data

Learning Paths/Tracks

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Onboarding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Live Chat

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Scheduled Recording

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Recording

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Audio Capture

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Self-Service Search

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Request Assignment

Not enough data

Not enough data

Speech-to-Text Analysis

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

Not enough data

Not enough data

Quality Assurance

Evaluation

Not enough data

Not enough data

Calibration

Not enough data

Not enough data

Reports

Not enough data

Not enough data

Engagement

Feedback

Not enough data

Not enough data

Dashboards

Not enough data

Not enough data

Training

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance

Third-Party Integrations

Not enough data

Not enough data

Compliance

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Journey Mapping

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Leaderboards

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Screen Recording

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Voice Recognition - AI Voice Assistants

Voice Recognition

Not enough data

Not enough data

Speech Synthesis - AI Voice Assistants

Speech Synthesis

Not enough data

Not enough data

Customizable speech

Not enough data

Not enough data

Multiple voice actions

Not enough data

Not enough data

Security and privacy - AI Voice Assistants

Encrypted communication

Not enough data

Not enough data

Compatibility - AI Voice Assistants

Cross platform compatibility

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)

Nextiva

Small-Business(50 or fewer emp.)

76.8%

Mid-Market(51-1000 emp.)

22.0%

Enterprise(\> 1000 emp.)

1.2%

[![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")](https://www.g2.com/products/ringex/reviews)

RingEX

Small-Business(50 or fewer emp.)

57.6%

Mid-Market(51-1000 emp.)

35.4%

Enterprise(\> 1000 emp.)

7.0%

Small-Business

(50 or fewer emp.)

76.8%

57.6%

Mid-Market

(51-1000 emp.)

22.0%

35.4%

Enterprise

(\> 1000 emp.)

1.2%

7.0%

Reviewers' Industry

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)
Nextiva

Hospital & Health Care

6.1%

Insurance

5.6%

Construction

5.2%

Financial Services

4.5%

Real Estate

3.9%

Other

74.7%

[![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")](https://www.g2.com/products/ringex/reviews)
RingEX

Computer Software

9.1%

Information Technology and Services

5.8%

Insurance

5.1%

Financial Services

5.0%

Staffing and Recruiting

4.5%

Other

70.5%

FAQs

## Nextiva vs RingEX FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between RingEX vs Nextiva?

Nextiva stands out over RingEX with higher reviewer satisfaction on support, setup, and overall rating, while both target small businesses and offer unified communications.

| [RingEX](https://www.g2.com/products/ringex/reviews) | [Nextiva](https://www.g2.com/products/nextiva/reviews) |
| --- | --- |
| 4.2/5 (1,432 reviews) | 4.5/5 (3,619 reviews) |
| Small-Business | Small-Business |
| 8.2 | 8.4 |
| 8.0 | 9.0 |
| Reliability (107 all-time mentions) | Customer Support (135 all-time mentions) |

### How do the pricing models of RingEX and Nextiva compare?

Nextiva is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost structure compared to RingEX.

- **RingEX:** In recent reviews, several buyers mention RingEX as feature-rich but note that costs can increase with add-ons and that it may feel pricey for small teams.
- **Nextiva:** Reviewers consistently describe Nextiva as affordable, with pricing that meets expectations for small businesses and larger organizations alike.
- **Switching reasons:** Recent reviewers cite switching from Nextiva to other providers due to contract rigidity and perceived high costs for basic features, while RingEX is chosen for its unified platform despite higher pricing.

### What are the best alternatives to RingEX and Nextiva?

The top three alternatives to RingEX and Nextiva are 3CX, CloudTalk, and Genesys Cloud CX.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,432 reviews) | Small-Business | Reviewers note costs can rise with add-ons | Reliability (107 all-time mentions) |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,619 reviews) | Small-Business | Described as affordable and cost-effective | Customer Support (135 all-time mentions) |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | Flexible deployment and strong call management |
| [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5 (1,851 reviews) | Small-Business | — | Ease of use and call quality |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1,558 reviews) | Mid-Market | — | Omnichannel capabilities and scalability |

### Which VoIP Providers features should I prioritize when comparing RingEX and Nextiva?

Buyers comparing RingEX and Nextiva should prioritize support quality, ease of setup, integrations, mobile experience, and feature breadth.

- **Support quality:** Nextiva scores 9.0, RingEX 8.0; Nextiva has 135 all-time support mentions, RingEX 34.
- **Ease of setup:** Nextiva scores 8.4, RingEX 8.2.
- **Integrations:** RingEX reviewers highlight integrations with Google, Microsoft, and CRMs; Nextiva reviewers mention CRM integrations and workflow tools.
- **Mobile experience:** Both products are praised for mobile apps, with mobile as the most frequently mentioned feature in recent reviews.
- **Feature breadth:** RingEX offers conference transcripts; Nextiva provides tenancy flexibility and voicemail to SMS.

### What are the pros and cons of RingEX vs Nextiva?

Nextiva's headline strength is customer support, while RingEX is most recognized for reliability.

- **RingEX strengths:** Reliability (107 all-time mentions), easy communication (85), unified platform for calls, messaging, and meetings.
- **RingEX trade-offs:** Call issues (47), limitations (38), limited features (30), higher cost (23), complex admin setup and learning curve noted in recent reviews.
- **Nextiva strengths:** Customer support (135 all-time mentions), helpfulness (111), reliability (90), call quality (56), user interface (46), flexibility (28), strong for both small and growing businesses.
- **Nextiva trade-offs:** Texting limitations (12), some reviewers cite contract rigidity and higher costs for basic features, occasional app bugs, and reporting complexity.

### Is RingEX or Nextiva better for small businesses?

Nextiva is the better fit for small businesses, with higher satisfaction scores and more positive small-business reviewer sentiment.

- **RingEX:** Largest segment is Small-Business; reviewers appreciate unified communications but note a steeper learning curve and higher costs for small teams.
- **Nextiva:** Largest segment is Small-Business; reviewers consistently highlight ease of use, affordability, and strong onboarding for small business needs.

### Which VoIP Providers platform has better integrations?

RingEX is favored for integrations, with reviewers highlighting a broader range of supported platforms.

- **RingEX:** Reviewers mention integrations with Google, Microsoft, and CRMs, describing them as valuable for workflow automation and daily operations.
- **Nextiva:** Reviewers cite CRM integrations and workflow tools, with positive feedback on connecting to business applications.

### How do RingEX and Nextiva compare on customer support?

Nextiva leads RingEX in Quality of Support by a full point (9.0 vs 8.0), a material difference in reviewer satisfaction.

- **RingEX:** Reviewers describe support as knowledgeable and helpful, but some note inconsistent response times and a need for more proactive assistance.
- **Nextiva:** Reviewers consistently praise Nextiva's support for responsiveness, quick issue resolution, and effective onboarding, with 135 all-time support mentions.

### Which is easier to implement, RingEX or Nextiva?

Nextiva is rated higher for Ease of Setup (8.4 vs 8.2), with reviewers describing a smoother implementation experience.

- **RingEX:** Reviewers note that setup is straightforward for basic use but can become complex with advanced features and integrations, requiring careful planning and training.
- **Nextiva:** Reviewers highlight intuitive onboarding, easy administration, and accessible training materials, making initial setup and scaling easier for teams.

### Which product has better Mobile?

Both RingEX and Nextiva are highly rated for Mobile, with reviewers frequently citing mobile app performance and flexibility.

- **RingEX:** Mobile is the most frequently mentioned feature in recent reviews; reviewers praise the ability to manage calls, texts, and meetings from mobile devices, with consistent experience across platforms.
- **Nextiva:** Mobile is also the most frequently mentioned feature; reviewers highlight the convenience of answering calls and managing communications on the go, with strong satisfaction for mobile accessibility and app reliability.

Alternatives

**Nextiva Alternatives**

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

[
Aircall
](/products/aircall/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)

**RingEX Alternatives**

 ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk")

[
CloudTalk
](/products/cloudtalk/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)