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At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (57.2% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$30.00 1 User Per Month
Nextiva
Star Rating
(3,437)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansRingEX
Star Rating
(1,242)4.1 out of 5
Market Segments
Small-Business (57.2% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nextiva excels in Quality of Support, scoring 9.0 compared to RingEX's 8.0. Reviewers mention that Nextiva's support team is responsive and knowledgeable, making it easier for businesses to resolve issues quickly.
- Reviewers mention that RingEX offers superior Mobile Access with a score of 9.0, while Nextiva scores 8.6. Users appreciate RingEX's mobile app for its user-friendly interface and seamless functionality, allowing for effective communication on the go.
- G2 users highlight Nextiva's Call Management capabilities, scoring 9.2 against RingEX's 8.8. Reviewers say that Nextiva's features, such as advanced call routing and analytics, significantly enhance their ability to manage customer interactions.
- Users on G2 report that RingEX shines in Call Routing, with a score of 9.1 compared to Nextiva's 8.9. Reviewers mention that RingEX's call routing features are intuitive and customizable, allowing businesses to tailor their call handling processes effectively.
- Reviewers mention that Nextiva leads in Analytics and Reporting, scoring 9.2 versus RingEX's 8.5. Users appreciate Nextiva's robust reporting tools that provide valuable insights into call performance and customer interactions.
- Users say that both products perform well in Scalability, with RingEX scoring 9.1 and Nextiva 9.3. However, reviewers mention that Nextiva's scalability options are more flexible, making it easier for growing businesses to adapt their communication needs.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Nextiva
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
9.0
2,768
8.8
1,033
Ease of Use
8.7
2,805
8.6
1,048
Ease of Setup
8.4
2,096
8.2
635
Ease of Admin
8.6
1,988
8.3
555
Quality of Support
9.0
2,754
8.0
936
Has the product been a good partner in doing business?
8.9
1,970
8.3
545
Product Direction (% positive)
8.3
2,654
7.9
1,015
Features by Category
Documents
Not enough data
7.7
156
Not enough data
7.4
150
Not enough data
8.1
158
Agentic AI - Online Fax
Not enough data
8.7
13
Not enough data
8.8
13
Sending
Not enough data
9.1
172
Not enough data
9.1
170
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
165
Not enough data
9.1
165
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
9.4
198
Not enough data
8.0
179
Not enough data
7.7
175
Not enough data
8.2
181
Not enough data
8.2
170
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
173
Not enough data
8.2
170
Not enough data
8.5
179
Not enough data
8.5
170
Not enough data
8.4
166
Not enough data
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Not enough data
Collaboration Tools
Not enough data
9.1
256
Not enough data
9.1
144
Not enough data
8.7
119
Not enough data
8.9
142
Not enough data
9.1
125
Meeting Coordination
Not enough data
8.8
245
Not enough data
9.1
238
Not enough data
8.9
226
Not enough data
9.1
148
Software Type
Not enough data
9.0
245
Not enough data
9.1
146
Not enough data
9.2
162
Agentic AI - Video Conferencing
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Platform
8.1
468
8.2
204
8.6
668
9.0
236
8.6
586
8.7
222
8.9
695
9.1
231
8.8
608
8.7
221
8.3
504
8.6
213
8.6
605
8.8
220
Generative AI
7.7
296
Feature Not Available
Workforce Management
8.8
609
8.8
221
8.7
567
8.6
215
Call Center Infrastructure (CCI)
8.9
9
9.0
24
8.9
9
9.0
24
8.9
9
9.2
24
8.9
9
9.0
24
Administrative
8.7
597
8.8
224
8.7
626
8.7
222
Basic Communication - Cloud PBX
9.2
28
8.9
57
9.0
28
8.9
56
9.3
27
9.1
55
8.5
25
8.2
54
8.7
26
9.1
56
9.1
27
8.8
55
Advanced Features - Cloud PBX
9.1
27
8.7
52
9.2
28
8.5
54
9.2
28
8.6
53
9.2
26
9.0
54
Platform Basics - VoIP Providers
8.6
61
8.4
88
8.7
66
8.9
91
8.4
60
8.3
85
8.1
61
8.2
85
8.0
57
8.0
83
7.9
57
8.1
81
Basic Communication
9.2
1643
|
Verified
9.0
485
|
Verified
7.9
904
|
Verified
8.3
390
|
Verified
8.2
1050
|
Verified
8.7
415
|
Verified
7.7
835
8.2
362
|
Verified
8.6
1161
|
Verified
8.5
424
|
Verified
9.1
1341
|
Verified
9.0
432
|
Verified
Agentic AI - VoIP Providers
7.8
43
8.0
54
8.1
42
8.1
54
7.8
43
8.1
54
7.8
43
8.0
52
Access
8.0
909
8.2
380
|
Verified
8.2
904
8.4
395
|
Verified
8.5
1041
|
Verified
8.6
422
Advanced Features
8.3
1178
|
Verified
8.3
440
8.6
1243
|
Verified
8.4
402
|
Verified
9.1
1482
9.0
457
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
150
|
Verified
8.7
51
|
Verified
9.1
158
|
Verified
8.7
53
|
Verified
8.8
148
|
Verified
Feature Not Available
Features
9.2
183
|
Verified
8.8
56
|
Verified
8.5
154
8.4
51
|
Verified
8.3
144
|
Verified
8.5
55
|
Verified
9.0
157
|
Verified
8.6
53
|
Verified
8.4
148
|
Verified
8.6
54
|
Verified
Feature Not Available
8.2
51
Categories
Categories
Shared Categories
Nextiva and RingEX are categorized as UCaaS Platforms, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Computer Software
9.9%
Information Technology and Services
5.3%
Insurance
5.0%
Staffing and Recruiting
4.9%
Financial Services
4.8%
Other
70.1%
Alternatives
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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