# Nextiva, RingCentral Contact Center vs Five9 Intelligent Cloud Contact Center Platform Comparison

| | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.1 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 3,570 | 201 | 611 | 
| **Largest Market Segment** | Small-Business (77.3% of reviews) | Small-Business (50.0% of reviews) | Mid-Market (56.8% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 User Per Month | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (118 reviews)
- Customer Support (85 reviews)

Cons:
- Call Issues (43 reviews)
- Complexity (35 reviews)

---
## Ratings Comparison
| Rating | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (2840 reviews) | 8.5 (153 reviews) | 8.4 (496 reviews) | 
  | **Ease of Use** | 8.7 (2888 reviews) | 8.6 (156 reviews) | 8.4 (506 reviews) | 
  | **Ease of Setup** | 8.4 (2173 reviews) | 8.5 (87 reviews) | 8.0 (362 reviews) | 
  | **Ease of Admin** | 8.6 (1985 reviews) | 8.3 (50 reviews) | 8.0 (305 reviews) | 
  | **Quality of Support** | 9.0 (2824 reviews) | 8.0 (136 reviews) | 8.2 (477 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1966 reviews) | 8.1 (51 reviews) | 8.6 (304 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2715 reviews) | 7.1 (143 reviews) | 7.5 (490 reviews) | 

---
## Pricing

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | 9.2/10 | 27 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Ticket and Case Management

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (9 reviews) | Not enough data | 
| **Ticket response user experience** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Workflow** | Not enough data | 9.5 (11 reviews) | Not enough data | 
| **Response Automation** | Not enough data | 9.5 (11 reviews) | Not enough data | 
| **SLA Management** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Attachments/Screencasts** | Not enough data | 9.0 (10 reviews) | Not enough data | 
| **Ticket Collaboration** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Customer and Contacts Database** | Not enough data | 9.2 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (9 reviews) | Not enough data | 
| **Email to Case** | Not enough data | 9.8 (7 reviews) | Not enough data | 
| **Chat/Live Support** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Social Integration** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Voice** | Not enough data | 9.5 (11 reviews) | Not enough data | 

#### Platform

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 9.0 (15 reviews) | 7.3 (8 reviews) | 
| **Customization ** | Not enough data | 8.6 (15 reviews) | 7.9 (57 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.4 (14 reviews) | 9.2 (10 reviews) | 
| **Integration** | Not enough data | 9.1 (11 reviews) | 8.7 (9 reviews) | 
| **Reporting** | Not enough data | 9.8 (11 reviews) | 8.1 (9 reviews) | 
| **Dashboards** | Not enough data | 9.7 (13 reviews) | 8.3 (8 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | 8.0/10 | 39 |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |

#### Dialing Options

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (24 reviews) ✓ Verified | 8.9 (144 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.1 (22 reviews) ✓ Verified | 8.9 (138 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 7.2 (10 reviews) | 6.4 (7 reviews) | 

#### Agent Tools

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.4 (22 reviews) ✓ Verified | 8.8 (122 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.0 (22 reviews) ✓ Verified | 8.6 (134 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.5 (27 reviews) ✓ Verified | 8.9 (146 reviews) ✓ Verified | 

#### Automation

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (21 reviews) ✓ Verified | 8.4 (126 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.3 (25 reviews) ✓ Verified | 8.7 (124 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.0 (22 reviews) ✓ Verified | 8.4 (118 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 5.6 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 5.9 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.2 (10 reviews) | 4.2 (6 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.5 (10 reviews) | 3.9 (6 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.2 (11 reviews) | 3.9 (6 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Administration

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Compliance

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | Not enough data | 

#### Customer Support

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | Not enough data | 

#### Data Security

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 31 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Channels

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.0 (21 reviews) | Not enough data | 
| **Open Listening** | Not enough data | Feature Not Available | Not enough data | 
| **Physical Media** | Not enough data | Feature Not Available | Not enough data | 

#### Design

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | Not enough data | 
| **Create Content** | Not enough data | Feature Not Available | Not enough data | 
| **Personalization** | Not enough data | 7.9 (16 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 8.8 (27 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 8.6 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (11 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Usability

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | Not enough data | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | Not enough data | 

#### Reporting

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | Not enough data | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 |

#### Quality Assurance

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 8.5 (51 reviews) | 
| **Calibration** | Not enough data | Not enough data | 8.4 (50 reviews) | 
| **Reports** | Not enough data | Not enough data | 8.4 (52 reviews) | 

#### Engagement

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 8.4 (49 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.4 (56 reviews) | 
| **Training** | Not enough data | Not enough data | 8.4 (50 reviews) | 

#### Performance

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.8 (56 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.9 (51 reviews) | 

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.1 (11 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 6.4 (11 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.5/10 | 207 |
| **RingCentral Contact Center** | 7.9/10 | 84 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 318 |

#### Channels

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Voice** | 9.4 (194 reviews) | 8.9 (49 reviews) ✓ Verified | 8.9 (236 reviews) ✓ Verified | 
| **Social** | 7.9 (176 reviews) | 7.4 (38 reviews) ✓ Verified | 7.5 (171 reviews) ✓ Verified | 
| **Web Chat** | 7.7 (174 reviews) | 7.7 (40 reviews) ✓ Verified | 7.9 (169 reviews) ✓ Verified | 
| **Mobile SMS** | 8.2 (178 reviews) | 7.9 (47 reviews) ✓ Verified | 7.4 (163 reviews) ✓ Verified | 
| **Email** | 8.2 (168 reviews) | 7.9 (39 reviews) ✓ Verified | 7.5 (171 reviews) ✓ Verified | 

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.6 (84 reviews) | 6.7 (26 reviews) | 6.2 (58 reviews) | 

#### Functions

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Session Routing** | 8.7 (173 reviews) | 8.3 (67 reviews) ✓ Verified | 8.7 (258 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (173 reviews) | 8.1 (65 reviews) ✓ Verified | 8.8 (257 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (174 reviews) | 7.9 (54 reviews) ✓ Verified | 8.7 (230 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (171 reviews) | 7.4 (32 reviews) ✓ Verified | 8.1 (163 reviews) ✓ Verified | 
| **Auto Dialer** | 8.2 (169 reviews) | 8.0 (40 reviews) ✓ Verified | 8.7 (194 reviews) ✓ Verified | 
| **IVR** | 8.5 (176 reviews) | 7.8 (39 reviews) ✓ Verified | 8.8 (216 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.5 (169 reviews) | 8.1 (43 reviews) | 8.8 (209 reviews) ✓ Verified | 
| **Persistent Data** | 8.4 (165 reviews) | 8.1 (38 reviews) ✓ Verified | 8.6 (190 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.8 (11 reviews) | Not enough data | 6.2 (33 reviews) | 
| **Cross-system Integration** | 9.2 (11 reviews) | Not enough data | 7.3 (37 reviews) | 
| **Natural Language Interaction** | 9.2 (11 reviews) | Not enough data | Feature Not Available | 
| **Proactive Assistance** | 9.2 (11 reviews) | Not enough data | 6.7 (34 reviews) | 

#### Administrative

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (167 reviews) | 7.9 (57 reviews) ✓ Verified | 8.2 (229 reviews) ✓ Verified | 
| **Administrator Access** | 9.1 (176 reviews) | 8.5 (63 reviews) ✓ Verified | 8.7 (247 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.9 (176 reviews) | 7.9 (68 reviews) ✓ Verified | 8.3 (262 reviews) ✓ Verified | 
| **Session Recording** | 8.4 (166 reviews) | 8.1 (42 reviews) ✓ Verified | 8.7 (203 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.3 (160 reviews) | 7.8 (38 reviews) ✓ Verified | 8.3 (172 reviews) ✓ Verified | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |

#### Compliance

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Regulations** | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Updates** | Not enough data | Not enough data | 8.8 (62 reviews) | 
| **Exemptions** | Not enough data | Not enough data | 8.5 (57 reviews) | 

#### Management

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Scrubbing** | Not enough data | Not enough data | 8.6 (56 reviews) | 
| **Blocking** | Not enough data | Not enough data | 8.5 (59 reviews) | 
| **Campaign Management** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **Screening** | Not enough data | Not enough data | 8.5 (60 reviews) | 

#### Integration

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Phone Systems** | Not enough data | Not enough data | 8.8 (61 reviews) | 
| **Marketing & CRM** | Not enough data | Not enough data | 8.5 (60 reviews) | 
| **Third-Party** | Not enough data | Not enough data | 8.5 (57 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |

#### ServiceNow Apps

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 9.0 (7 reviews) | 
| **Value** | Not enough data | Not enough data | 9.8 (7 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | Feature Not Available | 

#### Platform

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Feature Not Available | 
| **Adaptive Responses** | Not enough data | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 15 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 61 |

#### Workforce Management

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (13 reviews) | 8.5 (50 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 8.3 (11 reviews) | 8.6 (52 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.5 (10 reviews) | 8.3 (51 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 7.4 (11 reviews) | 8.2 (50 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 9.2 (14 reviews) | 6.5 (47 reviews) | 

#### Administration

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Automation** | Not enough data | 8.3 (13 reviews) | 8.0 (50 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 8.8 (11 reviews) | 8.1 (54 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.5 (14 reviews) | 8.1 (55 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.0 (10 reviews) | 8.2 (48 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.2 (11 reviews) | 8.3 (46 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Conversational Platform

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | Not enough data | 

#### Support Automation

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | Not enough data | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Messaging Channels

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 771 |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 |

#### Platform

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Omnichannel** | 8.1 (465 reviews) | Not enough data | 7.7 (92 reviews) | 
| **Mobile Access** | 8.6 (666 reviews) | Not enough data | 6.7 (87 reviews) | 
| **Queue Management** | 8.6 (584 reviews) | Not enough data | 8.3 (96 reviews) | 
| **Call Routing** | 8.9 (692 reviews) | Not enough data | 8.7 (101 reviews) | 
| **Call Back** | 8.8 (605 reviews) | Not enough data | 8.7 (98 reviews) | 
| **IVR** | 8.3 (501 reviews) | Not enough data | 8.5 (96 reviews) | 
| **Automatic Call Distribution** | 8.6 (603 reviews) | Not enough data | 8.9 (100 reviews) | 

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.7 (294 reviews) | Not enough data | 6.1 (29 reviews) | 

#### Workforce Management

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Call Monitoring** | 8.7 (606 reviews) | Not enough data | 8.9 (93 reviews) | 
| **Performance Evaluation** | 8.7 (564 reviews) | Not enough data | 8.9 (93 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | 6.4 (12 reviews) | 
| **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | 8.6 (12 reviews) | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | 7.1 (12 reviews) | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 6.3 (12 reviews) | 

#### Administrative

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Call Recording** | 8.6 (593 reviews) | Not enough data | 9.0 (96 reviews) | 
| **Reporting & Dashboards** | 8.7 (623 reviews) | Not enough data | 8.7 (100 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |

#### Customer Support

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.1 (31 reviews) | 
| **Speech** | Not enough data | Not enough data | 8.2 (31 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 7.8 (31 reviews) | 

#### Automation

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 7.7 (30 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.4 (30 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.1 (29 reviews) | 

#### Artificial Intelligence

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Feature Not Available | 
| **Language** | Not enough data | Not enough data | 7.8 (29 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 7.5 (29 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 29 |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 |

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 5.2 (14 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 6.6 (15 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 5.4 (14 reviews) | 

#### Communication

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | 8.7 (56 reviews) | 
| **Notifications** | Not enough data | 8.9 (15 reviews) | 8.9 (57 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 8.1 (50 reviews) | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | 8.4 (52 reviews) | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | 8.1 (43 reviews) | 

####  Internal Use

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.6 (15 reviews) | 7.9 (57 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | 8.0 (46 reviews) | 
| **Lead Development** | Not enough data | Feature Not Available | 7.7 (45 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | 8.4 (48 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | 7.9 (49 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | 8.4 (50 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Self-Service Experience

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 8.8 (10 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Personalization** | Not enough data | 9.7 (5 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Process

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Social** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **Phone** | Not enough data | 9.3 (10 reviews) | Not enough data | 
| **Text** | Not enough data | 9.2 (11 reviews) | Not enough data | 

#### Insight

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 5.3 (6 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 9.1/10 | 43 |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Call Management** | 9.4 (31 reviews) | Not enough data | Not enough data | 
| **Communication Management** | 9.1 (30 reviews) | Not enough data | Not enough data | 
| **Scalability** | 9.3 (28 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.5 (24 reviews) | Not enough data | Not enough data | 
| **Mobile Accessibility** | 8.7 (31 reviews) | Not enough data | Not enough data | 
| **Accessibility** | 9.0 (28 reviews) | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Security and Compliance** | 9.1 (26 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | 9.3 (29 reviews) | Not enough data | Not enough data | 
| **Support and Reliability** | 9.1 (30 reviews) | Not enough data | Not enough data | 
| **Automated attendant** | 9.1 (27 reviews) | Not enough data | Not enough data | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### AI Compliance

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.2/10 | 1795 |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.6 (67 reviews) | Not enough data | Not enough data | 
| **Call Management** | 8.8 (95 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | 8.2 (58 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.0 (68 reviews) | Not enough data | Not enough data | 
| **Virtual PBX** | 7.9 (54 reviews) | Not enough data | Not enough data | 
| **SIP trunking services** | 7.7 (53 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Phone Calls** | 9.2 (1699 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Calls** | 7.9 (900 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Instant Messaging** | 8.3 (1058 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Screen Sharing** | 7.7 (829 reviews) | Not enough data | Not enough data | 
| **Conference Calls** | 8.6 (1161 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (1339 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (41 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.6 (40 reviews) | Not enough data | Not enough data | 

#### Access

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Software Pairing** | 8.0 (903 reviews) | Not enough data | Not enough data | 
| **Browser Extension** | 8.1 (897 reviews) | Not enough data | Not enough data | 
| **Individual Download** | 8.5 (1039 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Hold Music** | 8.3 (1173 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Attendants** | 8.6 (1244 reviews) ✓ Verified | Not enough data | Not enough data | 
| **VOiP Number** | 9.1 (1490 reviews) | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |

#### Agentic AI - Outbound Call Tracking

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.1 (8 reviews) | 

#### Calling

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 9.3 (12 reviews) | 
| **Generate Location** | Not enough data | Not enough data | 8.2 (11 reviews) | 
| **Call Types** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Click-to-Call** | Not enough data | Not enough data | 9.2 (12 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 9.2 (12 reviews) | 

#### Contacts

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Information Locater** | Not enough data | Not enough data | 8.8 (10 reviews) | 
| **Record Prospect Data** | Not enough data | Not enough data | 8.6 (12 reviews) | 

#### Insights

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Daily Summary** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Automated Voicemails** | Not enough data | Not enough data | 9.0 (12 reviews) | 
| **Automated Emails** | Not enough data | Not enough data | 8.2 (12 reviews) | 
| **Sorts Prospects** | Not enough data | Not enough data | 8.3 (10 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 7.6 (9 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 203 |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Feature Not Available | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Feature Not Available | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Feature Not Available | Not enough data | 

#### Extensions

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Native VoIP** | 9.1 (159 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Features

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Voicemail to Email** | 9.2 (185 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voicemail to SMS** | 8.5 (154 reviews) | Not enough data | Not enough data | 
| **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Reporting

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Retail Management** | Not enough data | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Feature Not Available | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Nextiva (4):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to RingCentral Contact Center (10):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to Five9 Intelligent Cloud Contact Center Platform (24):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Nextiva | RingCentral Contact Center | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|---|
| **Small-Business** | 77.3% | 50.0% | 23.1% | 
| **Mid-Market** | 21.5% | 36.3% | 56.8% | 
| **Enterprise** | 1.2% | 13.7% | 20.1% | 

### By Industry

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 8.8%
- **Financial Services:** 7.9%
- **Insurance:** 7.0%
- **Information Technology and Services:** 6.3%
- **Telecommunications:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Marketing and Advertising:** 4.6%
- **Education Management:** 4.2%
- **Computer Software:** 3.0%
- **Higher Education:** 2.8%
- **Other:** 45.0%

---
## Alternatives

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (756 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6950 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)

---
## Top Discussions

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-ringcentral-contact-center-vs-five9-intelligent-cloud-contact-center-platform)