Compare Nextiva and Phone.com 
Featured Products
At a Glance
Market Segments
Small-Business (77.7% of reviews)
Small-Business (76.7% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$21.99 1 User Per Month
Nextiva
Star Rating
(3,499)4.5 out of 5
Market Segments
Small-Business (77.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansPhone.com
Star Rating
(34)3.4 out of 5
Market Segments
Small-Business (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
$21.99 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher score compared to Phone.com. Users appreciate its reliable functionality, with one stating, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's implementation process is straightforward and user-friendly. Many find it easy to onboard new agents, highlighting that "it is very easy to use, and implementing it for each agent is straightforward."
- Reviewers mention that Nextiva offers excellent customer support, with a score that reflects its quality. Users have praised the support team for being responsive and helpful, noting that "the customer support is excellent, and I use it daily."
- According to verified reviews, Phone.com provides a cost-effective solution for small businesses, with users appreciating the ability to have a dedicated business phone without needing separate hardware. One user remarked, "Phone.com allows me to have a business phone without having a separate physical phone."
- Users highlight that while Phone.com has a solid support team, it lacks the extensive feature set that Nextiva offers. For instance, Nextiva's call recording feature is particularly valued by users for improving communication quality, which is not as emphasized in Phone.com's offerings.
- Reviewers note that Nextiva's advanced features, such as call analytics and integration capabilities, significantly enhance daily operations for small businesses. One user specifically mentioned the importance of call recording for quality assurance, stating, "This functionality is instrumental in improving our communication script."
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Phone.com
Plus Users
$21.99
1 User Per Month
Plus users get all of the features of the Basic plan with unlimited minutes and additional features that take the friction out of business communications.
- Unlimited minutes
- 1 Phone number per user
- HIPAA compliant video conferencing with 25 participants and video recording.
Free Trial
Nextiva
Free Trial is available
Phone.com
No trial information availableRatings
Meets Requirements
9.0
2,796
7.8
23
Ease of Use
8.7
2,839
7.6
23
Ease of Setup
8.4
2,128
8.2
11
Ease of Admin
8.6
1,986
7.8
9
Quality of Support
9.0
2,782
7.7
21
Has the product been a good partner in doing business?
8.8
1,967
7.2
9
Product Direction (% positive)
8.3
2,679
6.1
21
Features by Category
Channels
9.4
194
Not enough data
7.9
176
Not enough data
7.7
174
Not enough data
8.2
178
Not enough data
8.2
168
Not enough data
Generative AI
7.6
84
Not enough data
Functions
8.7
173
Not enough data
8.6
173
Not enough data
8.8
174
Not enough data
8.1
171
Not enough data
8.2
169
Not enough data
8.5
176
Not enough data
8.5
169
Not enough data
8.4
165
Not enough data
Agentic AI - Contact Center
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Administrative
8.3
167
Not enough data
9.0
175
Not enough data
8.9
175
Not enough data
8.4
165
Not enough data
8.3
160
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.1
466
Not enough data
8.6
666
Not enough data
8.6
584
Not enough data
8.9
692
Not enough data
8.8
606
Not enough data
8.3
502
Not enough data
8.6
603
Not enough data
Generative AI
7.7
295
Not enough data
Workforce Management
8.7
607
Not enough data
8.7
565
Not enough data
Call Center Infrastructure (CCI)
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Administrative
8.7
594
Not enough data
8.7
624
Not enough data
Basic Communication - Cloud PBX
9.4
29
Not enough data
9.0
28
Not enough data
9.3
28
Not enough data
8.5
24
Not enough data
8.7
28
Not enough data
9.0
27
Not enough data
Advanced Features - Cloud PBX
9.1
26
Not enough data
9.2
28
Not enough data
9.2
29
Not enough data
9.1
26
Not enough data
Platform Basics - VoIP Providers
8.6
62
Not enough data
8.8
73
Not enough data
8.2
58
Not enough data
8.0
63
Not enough data
7.9
54
Not enough data
7.8
54
Not enough data
Basic Communication
9.2
1663
|
Verified
9.1
15
|
Verified
7.9
900
|
Verified
9.2
8
|
Verified
8.3
1052
|
Verified
8.1
9
7.7
831
8.8
7
8.6
1159
|
Verified
8.8
11
|
Verified
9.1
1338
|
Verified
8.8
10
|
Verified
Agentic AI - VoIP Providers
7.7
40
Not enough data
7.8
40
Not enough data
7.6
40
Not enough data
7.7
41
Not enough data
Access
8.0
905
Feature Not Available
8.1
899
9.0
8
8.5
1038
|
Verified
Feature Not Available
Advanced Features
8.3
1172
|
Verified
8.6
11
|
Verified
8.6
1240
|
Verified
9.1
11
9.1
1483
9.0
13
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Not enough data
Extensions
8.5
149
|
Verified
Feature Not Available
9.1
157
|
Verified
Not enough data
8.8
147
|
Verified
Not enough data
Features
9.2
182
|
Verified
Not enough data
8.5
153
Not enough data
8.3
142
|
Verified
Not enough data
9.0
156
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Phone.com are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Nextiva is categorized as AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Phone.com is categorized as Video Conferencing
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Phone.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Computer Software
13.8%
Marketing and Advertising
10.3%
Transportation/Trucking/Railroad
6.9%
Real Estate
6.9%
Insurance
6.9%
Other
55.2%
Discussions
What is VoIP feature?
3 Comments
SC
Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network.
Read more
What is Nextiva used for?
2 Comments
CK
They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. Read more
Phone.com has no more discussions with answers
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