# Nextiva vs Phone.com Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in overall user satisfaction, with a significantly higher G2 Score compared to Phone.com. Users appreciate the platform's **reliable service** and **excellent customer support** , making it a preferred choice for small businesses looking for dependable communication solutions.
- **Users say** that Nextiva's implementation process is notably smooth, with many highlighting the **intuitive onboarding wizard** that simplifies setup. In contrast, while Phone.com also offers a seamless transition, it lacks the same level of user praise for setup efficiency.
- **Reviewers mention** that Nextiva's features, such as **VOIP calling** and **multi-location support** , contribute to its high reliability. Users have noted that once set up, the system runs flawlessly, which is a significant advantage over Phone.com, where users have expressed mixed feelings about feature robustness.
- **According to verified reviews** , Nextiva's quality of support stands out, with users frequently commending the responsiveness of their support team. In comparison, while Phone.com has received positive feedback for its sales team, the overall support experience appears less consistent.
- **Users highlight** that Nextiva's ease of use is a major selling point, with a score that reflects its user-friendly interface. Phone.com, while functional, has received lower ratings in this area, indicating that some users may find it less intuitive for daily operations.
- **Reviewers note** that Nextiva's comprehensive feature set, including **video calls** and **conference calls** , is well-received, making it a versatile tool for businesses. Phone.com, while offering some similar features, does not match the breadth and depth that Nextiva provides, which can limit its appeal for users needing a more robust solution.



| | Nextiva | Phone.com | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 3.4 out of 5 | 
| **Total Reviews** | 3,570 | 34 | 
| **Largest Market Segment** | Small-Business (77.3% of reviews) | Small-Business (76.7% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 User Per Month | $21.99 1 User Per Month | 

---
## Top Pros & Cons

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

### Phone.com

Pros:
- Business Tools (2 reviews)
- Customer Service (2 reviews)

Cons:
- Call Connectivity Issues (1 reviews)
- Call Drops (1 reviews)

---
## Ratings Comparison
| Rating | Nextiva | Phone.com | 
|---|---|---|
  | **Meets Requirements** | 9.0 (2840 reviews) | 7.8 (23 reviews) | 
  | **Ease of Use** | 8.7 (2888 reviews) | 7.6 (23 reviews) | 
  | **Ease of Setup** | 8.4 (2173 reviews) | 8.2 (11 reviews) | 
  | **Ease of Admin** | 8.6 (1985 reviews) | 7.8 (9 reviews) | 
  | **Quality of Support** | 9.0 (2824 reviews) | 7.7 (21 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1966 reviews) | 7.2 (9 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2715 reviews) | 6.1 (21 reviews) | 

---
## Pricing

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### Phone.com

#### Entry-Level Pricing

Plan: Plus Users

Price: $21.99 1 User Per Month

Description: Plus users get all of the features of the Basic plan with unlimited minutes and additional features that take the friction out of business communications.

Key Features:
- Unlimited minutes
- 1 Phone number per user
- HIPAA compliant video conferencing with 25 participants and video recording.

[Browse all 3 editions](https://www.g2.com/products/phone-com/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.5/10 | 207 |
| **Phone.com** | N/A | N/A |

#### Channels

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Voice** | 9.4 (194 reviews) | Not enough data | 
| **Social** | 7.9 (176 reviews) | Not enough data | 
| **Web Chat** | 7.7 (174 reviews) | Not enough data | 
| **Mobile SMS** | 8.2 (178 reviews) | Not enough data | 
| **Email** | 8.2 (168 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (84 reviews) | Not enough data | 

#### Functions

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Session Routing** | 8.7 (173 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (173 reviews) | Not enough data | 
| **Concurrent Calling** | 8.8 (174 reviews) | Not enough data | 
| **Speech Analytics** | 8.1 (171 reviews) | Not enough data | 
| **Auto Dialer** | 8.2 (169 reviews) | Not enough data | 
| **IVR** | 8.5 (176 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.5 (169 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.2 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 9.2 (11 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Session Summary Notes** | 8.3 (167 reviews) | Not enough data | 
| **Administrator Access** | 9.1 (176 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.9 (176 reviews) | Not enough data | 
| **Session Recording** | 8.4 (166 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (160 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Phone.com** | N/A | N/A |

#### Collaboration Tools

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Feature Not Available | 

#### Agentic AI - Video Conferencing

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 771 |
| **Phone.com** | N/A | N/A |

#### Platform

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Omnichannel** | 8.1 (465 reviews) | Not enough data | 
| **Mobile Access** | 8.6 (666 reviews) | Not enough data | 
| **Queue Management** | 8.6 (584 reviews) | Not enough data | 
| **Call Routing** | 8.9 (692 reviews) | Not enough data | 
| **Call Back** | 8.8 (605 reviews) | Not enough data | 
| **IVR** | 8.3 (501 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.6 (603 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (294 reviews) | Not enough data | 

#### Workforce Management

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Call Monitoring** | 8.7 (606 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (564 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Call Recording** | 8.6 (593 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (623 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 9.1/10 | 43 |
| **Phone.com** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Call Management** | 9.4 (31 reviews) | Not enough data | 
| **Communication Management** | 9.1 (30 reviews) | Not enough data | 
| **Scalability** | 9.3 (28 reviews) | Not enough data | 
| **Integrations** | 8.5 (24 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.7 (31 reviews) | Not enough data | 
| **Accessibility** | 9.0 (28 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Security and Compliance** | 9.1 (26 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.3 (29 reviews) | Not enough data | 
| **Support and Reliability** | 9.1 (30 reviews) | Not enough data | 
| **Automated attendant** | 9.1 (27 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.2/10 | 1796 |
| **Phone.com** | 8.9/10 | 17 |

#### Platform Basics - VoIP Providers

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.6 (67 reviews) | Not enough data | 
| **Call Management** | 8.8 (95 reviews) | Not enough data | 
| **Network monitoring** | 8.2 (58 reviews) | Not enough data | 
| **Integrations** | 8.0 (68 reviews) | Not enough data | 
| **Virtual PBX** | 7.9 (54 reviews) | Not enough data | 
| **SIP trunking services** | 7.7 (53 reviews) | Not enough data | 

#### Basic Communication

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Phone Calls** | 9.2 (1699 reviews) ✓ Verified | 9.1 (15 reviews) ✓ Verified | 
| **Video Calls** | 7.9 (900 reviews) ✓ Verified | 9.2 (8 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (1058 reviews) ✓ Verified | 8.1 (9 reviews) | 
| **Screen Sharing** | 7.7 (829 reviews) | 8.8 (7 reviews) | 
| **Conference Calls** | 8.6 (1161 reviews) ✓ Verified | 8.8 (11 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (1339 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (41 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (40 reviews) | Not enough data | 

#### Access

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Software Pairing** | 8.0 (903 reviews) | Feature Not Available | 
| **Browser Extension** | 8.1 (897 reviews) | 9.0 (8 reviews) | 
| **Individual Download** | 8.5 (1039 reviews) ✓ Verified | Feature Not Available | 

#### Advanced Features

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Hold Music** | 8.3 (1173 reviews) ✓ Verified | 8.6 (11 reviews) ✓ Verified | 
| **Automated Attendants** | 8.6 (1244 reviews) ✓ Verified | 9.1 (11 reviews) | 
| **VOiP Number** | 9.1 (1490 reviews) | 9.0 (13 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Phone.com** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 203 |
| **Phone.com** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 

#### Extensions

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Feature Not Available | 
| **Native VoIP** | 9.1 (159 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Nextiva | Phone.com | 
|---|---|---|
| **Voicemail to Email** | 9.2 (185 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | 8.5 (154 reviews) | Not enough data | 
| **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Nextiva (4):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Phone.com (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Nextiva | Phone.com | 
|---|---|---|
| **Small-Business** | 77.3% | 76.7% | 
| **Mid-Market** | 21.5% | 16.7% | 
| **Enterprise** | 1.2% | 6.7% | 

### By Industry

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

#### Phone.com

- **Computer Software:** 13.8%
- **Marketing and Advertising:** 10.3%
- **Transportation/Trucking/Railroad:** 6.9%
- **Real Estate:** 6.9%
- **Insurance:** 6.9%
- **Airlines/Aviation:** 3.4%
- **Business Supplies and Equipment:** 3.4%
- **Commercial Real Estate:** 3.4%
- **Construction:** 3.4%
- **Consumer Services:** 3.4%
- **Other:** 37.9%

---
## Alternatives

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Phone.com

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (200 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56417 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)

---
## Top Discussions

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Phone.com

- Title: [Is Phonecom legit?](https://www.g2.com/discussions/is-phonecom-legit) — 1 comment
  > **Top comment:** "Yes it is. I’ve been using it for 9 months "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-phone-com)