Link copied to clipboard # Nextiva vs Phone.com Comparison - What are their main differences? Share [ Export ](/compare/nextiva/phone-com/export.csv) NextivaPhone.com[+ Add Product](#) Pricing **Nextiva** Free Trial **Starting at $15.00** 1 User Per Month · Core **Phone.com** **$18.00** 1 User Per Month · Basic **Pricing Insights** from reviews Time to Implement **Nextiva** 1 month Based on 680 responses **Phone.com** Not enough reviews yet Return on Investment **Nextiva** 15 months Based on 554 responses **Phone.com** Not enough reviews yet Perceived Cost **Nextiva** $$$$$ **Phone.com** $$$$$ Average Discount **Nextiva** 11% **Phone.com** Not enough reviews yet ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") ![Phone.com](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_96d4b0b7840a40bb8ae63ccc8827faa5/phone-com.png "Phone.com") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Nextiva** [ Customer Support (135) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[ Ease of Use (128) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[ Difficult Configuration (27) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)[ Complexity (25) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews) **Phone.com** [ Business Tools (2) ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1273488&qs=pros-and-cons#reviews)[ Customer Service (2) ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1272786&qs=pros-and-cons#reviews)[ Call Connectivity Issues (1) ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994396&qs=pros-and-cons#reviews)[ Call Drops (1) ](https://www.g2.com/products/phone-com/reviews?filters%5Bsentiment_snippet%5D=1994395&qs=pros-and-cons#reviews) Integrations **Nextiva** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image") CALLREVU ](https://www.g2.com/products/callrevu/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image") DV Pinnacle ](https://www.g2.com/products/dv-pinnacle/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ View all ](https://www.g2.com/products/nextiva/integrations) **Phone.com** Not enough data Screenshots **Nextiva** ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png) **Phone.com** ![Phone.com screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1359765/My-Phone-Screen.png) **Ratings** from reviews Meets Requirements **Nextiva** 9.1 9.12,927 **Phone.com** 7.9 7.924 Ease of Use **Nextiva** 8.8 8.82,979 **Phone.com** 7.7 7.724 Ease of Setup **Nextiva** 8.4 8.42,267 **Phone.com** 8.2 8.211 Ease of Admin **Nextiva** 8.6 8.62,046 **Phone.com** 7.8 7.89 Quality of Support **Nextiva** 9.0 9.02,912 **Phone.com** 7.8 7.822 Has the product been a good partner in doing business? **Nextiva** 8.9 8.92,026 **Phone.com** 7.2 7.29 Product Direction (% positive) **Nextiva** 8.3 8.32,785 **Phone.com** 6.1 6.121 **Features** ratings from reviews VoIP Providers 8.5 1,886 8.9 18 UCaaS Platforms 8.6 211 Not enough data Cloud PBX Platforms 9.1 48 Not enough data Contact Center 8.6 219 Not enough data Call Center Infrastructure (CCI) 8.6 775 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 76.8% Mid-Market(51-1000 emp.) 22.0% Enterprise(\> 1000 emp.) 1.2% Small-Business(50 or fewer emp.) 76.8% Mid-Market(51-1000 emp.) 22.0% Enterprise(\> 1000 emp.) 1.2% Small-Business(50 or fewer emp.) 77.4% Mid-Market(51-1000 emp.) 16.1% Enterprise(\> 1000 emp.) 6.5% Small-Business(50 or fewer emp.) 77.4% Mid-Market(51-1000 emp.) 16.1% Enterprise(\> 1000 emp.) 6.5% **Reviewers' Industry** [![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews) Nextiva Hospital & Health Care 6.0% Insurance 5.6% Construction 5.2% Financial Services 4.5% Real Estate 3.9% Other 74.8% [![Phone.com](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_96d4b0b7840a40bb8ae63ccc8827faa5/phone-com.png "Phone.com")](https://www.g2.com/products/phone-com/reviews) Phone.com Computer Software 13.3% Marketing and Advertising 10.0% Transportation/Trucking/Railroad 6.7% Real Estate 6.7% Insurance 6.7% Other 56.7% FAQs ## Nextiva vs Phone.com FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Nextiva vs Phone.com? Nextiva stands out from Phone.com with higher ratings, stronger support, and broader feature strengths according to G2 reviewers. | [Nextiva](https://www.g2.com/products/nextiva/reviews) | [Phone.com](https://www.g2.com/products/phone-com/reviews) | | --- | --- | | 4.5/5 (3,622 reviews) | 3.5/5 (35 reviews) | | Small-Business | Small-Business | | 8.4 | 8.2 | | 9.0 | 7.8 | | Customer Support (135 all-time mentions) | Customer Service (2 all-time mentions) | ### How do the pricing models of Nextiva and Phone.com compare? Nextiva is rated higher for value with a stronger Price/Cost satisfaction score than Phone.com. - **Nextiva:** In recent reviews, many buyers cite the platform as reliable and feature-rich, though some mention pricing can increase with added features and users. - **Phone.com:** Reviewers highlight affordability and flexibility, but some note that pricing can feel high for basic VoIP services and that advanced features may require additional costs. - **Switching reasons:** Recent reviewers switching from Phone.com to other providers cite limitations in advanced call flows and business hour rules as a driver for change. ### What are the best alternatives to Nextiva and Phone.com? The top three alternatives to Nextiva and Phone.com are Quo, 3CX, and Aircall. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,622 reviews) | Small-Business | Pricing can increase with added features | Customer Support (135 all-time mentions) | | [Phone.com](https://www.g2.com/products/phone-com/reviews) | 3.5/5 (35 reviews) | Small-Business | Affordable for basic needs, but advanced features may add cost | Customer Service (2 all-time mentions) | | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5 (3,400 reviews) | Small-Business | — | — | | [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | — | | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1,644 reviews) | Small-Business | — | — | ### Which VoIP Providers features should I prioritize when comparing Nextiva and Phone.com? Buyers comparing Nextiva and Phone.com should prioritize Customer Support, Feature Set, Ease of Use, Call Quality, and Mobile App experience. - **Customer Support:** Nextiva: 135 all-time mentions; Phone.com: 2 all-time mentions. - **Feature Set:** Nextiva: Features (49 all-time mentions); Phone.com: Features (1 all-time mention). - **Ease of Use:** Nextiva: 8.7; Phone.com: 7.7. - **Call Quality:** Nextiva: Call Quality (56 all-time mentions); Phone.com: High Quality (1 all-time mention). - **Mobile App:** Nextiva: Messaging Features (22 all-time mentions); Phone.com: Mobile app cited in recent reviews, but with mixed feedback. ### What are the pros and cons of Nextiva vs Phone.com? Nextiva's headline strength is customer support, while Phone.com is noted for affordability and flexibility. - **Nextiva strengths:** Customer Support (135 all-time mentions), Reliability (90), Call Quality (56), Features (49), User Interface (46), Efficiency (33), Messaging Features (22), Accessibility (21). - **Nextiva trade-offs:** Texting limitations (12 all-time mentions), some reviewers cite pricing concerns and occasional complexity in advanced features. - **Phone.com strengths:** Customer Service (2 all-time mentions), Affordability and flexibility highlighted in recent reviews, Easy Setup (1), User Interface (2). - **Phone.com trade-offs:** Call connectivity issues, meeting management limitations, and some reviewers note the mobile app and advanced call flow features are less robust. ### Is Nextiva or Phone.com better for small businesses? Nextiva is the better fit for small businesses, with a higher satisfaction rating and more robust support for small-business needs. - **Nextiva:** Small-Business is the largest segment, with reviewers consistently citing ease of use, strong onboarding, and reliable support for small teams. - **Phone.com:** Small-Business is also the largest segment, with reviewers noting affordability and basic functionality, but some mention limitations as business needs grow. ### Which VoIP Providers platform has better integrations? Nextiva is favored for integrations, with more frequent reviewer mentions and broader integration support. - **Nextiva:** Recent reviews highlight CRM integration and workflow automation as valued features, with integrations cited as a differentiator. - **Phone.com:** CRM integration is mentioned in recent reviews, but with fewer all-time mentions and less emphasis on advanced integrations. ### How do Nextiva and Phone.com compare on customer support? Nextiva outperforms Phone.com on Quality of Support by a material margin, with scores of 9.0 versus 7.8. - **Nextiva:** Reviewers consistently praise responsive, knowledgeable, and prompt support, with 135 all-time mentions of customer support. - **Phone.com:** Support is described as helpful and patient in some recent reviews, but others note challenges with international call centers and slower resolution times. ### Which is easier to implement, Nextiva or Phone.com? Nextiva and Phone.com score within 0.2 points on Ease of Setup, indicating near parity in implementation experience. - **Nextiva:** Reviewers describe the setup process as straightforward, with onboarding support and intuitive administration tools. - **Phone.com:** Recent reviews highlight easy setup for basic needs, but some mention challenges with more complex configurations and initial onboarding. ### Which product has better Mobile? Nextiva is favored for Mobile, with more frequent and positive reviewer mentions of its mobile app experience. - **Nextiva:** Messaging Features (22 all-time mentions), multiple recent reviews highlight the mobile app's reliability, flexibility, and ability to manage calls and messages on the go. - **Phone.com:** Mobile app is cited in recent reviews, but feedback is mixed, with some reviewers noting limitations and usability issues. Alternatives **Nextiva Alternatives** ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) **Phone.com Alternatives** ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo") [ Quo ](/products/quo-quo/reviews) ![iPlum](https://images.g2crowd.com/uploads/product/hd_favicon/c8716f4bd929c9b99a6939f2b59d7c81/iplum.svg "iPlum") [ iPlum ](/products/iplum/reviews) ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") [ GoTo Connect ](/products/goto-connect/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews)