Compare Nextiva and net2phone 
At a Glance
Market Segments
Small-Business (77.9% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$23.99 1 user Per Month
Nextiva
Star Rating
(3,472)4.5 out of 5
Market Segments
Small-Business (77.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansnet2phone
Star Rating
(191)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
$23.99 1 user Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to net2phone. Users appreciate the platform's reliability and ease of use, with one reviewer noting that "implementing it for each agent is straightforward" and highlighting the excellent customer support.
- Users say that net2phone's customer service is a standout feature, although some express concerns about support quality post-sale. One user mentioned that while the product is functional, the support tends to diminish after the contract is signed, which can be frustrating for ongoing needs.
- Reviewers mention that Nextiva offers valuable features like call recording, which helps small businesses improve communication quality. This functionality is particularly praised for its role in enhancing quality assurance, making it a strong choice for businesses focused on customer interactions.
- According to verified reviews, both platforms are noted for their ease of use, but Nextiva edges out with a slightly better reputation. Users find it intuitive, with one stating that "the product functions as expected, and we haven't encountered many problems with it," indicating a smoother day-to-day experience.
- G2 reviewers highlight that net2phone is popular among small businesses, but it faces challenges in market presence, with significantly fewer reviews than Nextiva. This disparity suggests that while net2phone may serve its niche well, it lacks the broader user base and feedback that can provide more comprehensive insights.
- Users report that both platforms have comparable ease of setup, but Nextiva's overall support and feature set, such as integration capabilities, make it a more appealing option for businesses looking for a robust communication solution. One user emphasized the simplicity of generating reports, showcasing Nextiva's strengths in operational efficiency.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
net2phone
Essentials
$23.99
1 user Per Month
Ideal for small businesses or startups looking for essential communication tools.
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited)
- Internal messaging and chat
Free Trial
Nextiva
No trial information availablenet2phone
Free Trial is available
Ratings
Meets Requirements
9.0
2,784
8.7
108
Ease of Use
8.7
2,822
8.7
109
Ease of Setup
8.4
2,112
8.4
89
Ease of Admin
8.6
1,989
8.5
85
Quality of Support
9.0
2,770
8.5
109
Has the product been a good partner in doing business?
8.8
1,970
8.8
88
Product Direction (% positive)
8.3
2,668
8.0
98
Features by Category
Channels
9.4
197
Not enough data
8.0
179
Not enough data
7.7
177
Not enough data
8.2
181
Not enough data
8.2
171
Not enough data
Generative AI
7.6
84
Not enough data
Functions
8.7
176
Not enough data
8.7
176
Not enough data
8.9
177
Not enough data
8.1
174
Not enough data
8.2
172
Not enough data
8.5
179
Not enough data
8.5
172
Not enough data
8.4
168
Not enough data
Agentic AI - Contact Center
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Administrative
8.3
170
Not enough data
9.1
178
Not enough data
9.0
178
Not enough data
8.4
168
Not enough data
8.3
163
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
7.2
6
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.1
469
Not enough data
8.6
669
Not enough data
8.6
587
Not enough data
8.9
695
Not enough data
8.8
609
Not enough data
8.3
505
Not enough data
8.6
606
Not enough data
Generative AI
7.7
295
Not enough data
Workforce Management
8.8
610
Not enough data
8.7
568
Not enough data
Call Center Infrastructure (CCI)
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Administrative
8.7
597
Not enough data
8.7
627
Not enough data
Basic Communication - Cloud PBX
9.4
30
Not enough data
9.1
29
Not enough data
9.4
29
Not enough data
8.5
24
Not enough data
8.5
28
Not enough data
9.0
27
Not enough data
Advanced Features - Cloud PBX
9.1
26
Not enough data
9.2
28
Not enough data
9.1
30
Not enough data
9.1
27
Not enough data
Platform Basics - VoIP Providers
8.6
60
Not enough data
8.7
68
6.7
5
8.2
59
Not enough data
8.0
62
Not enough data
8.0
55
Not enough data
7.8
55
Not enough data
Basic Communication
9.2
1652
|
Verified
8.9
85
7.9
904
|
Verified
7.5
35
8.3
1052
|
Verified
7.7
37
7.7
835
7.7
30
8.6
1163
|
Verified
8.4
59
9.1
1341
|
Verified
9.0
70
Agentic AI - VoIP Providers
7.7
41
Not enough data
7.8
41
Not enough data
7.7
41
Not enough data
7.7
42
Not enough data
Access
8.0
909
7.5
27
8.2
903
8.1
40
8.5
1040
|
Verified
8.0
35
Advanced Features
8.3
1176
|
Verified
8.2
61
8.6
1242
|
Verified
8.9
65
9.1
1482
9.2
72
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Not enough data
Extensions
8.5
151
|
Verified
8.3
6
9.1
159
|
Verified
8.5
10
8.8
149
|
Verified
6.5
9
Features
9.2
183
|
Verified
8.5
11
8.5
154
6.9
8
8.3
144
|
Verified
7.2
6
9.0
157
|
Verified
9.3
7
8.5
148
|
Verified
7.9
7
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and net2phone are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Nextiva is categorized as AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
net2phone is categorized as Video Conferencing
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
net2phone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.2%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Construction
5.9%
Information Technology and Services
5.9%
Telecommunications
5.4%
Hospital & Health Care
4.8%
Retail
4.3%
Other
73.7%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
Is net2phone reliable?
4 Comments
BA
No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review...Read more
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