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Compare Nexthink and Whatfix 
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At a Glance
Market Segments
Enterprise (84.1% of reviews)
Enterprise (44.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Nexthink
Star Rating
(370)4.6 out of 5
Market Segments
Enterprise (84.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkWhatfix
Star Rating
(493)4.6 out of 5
Market Segments
Enterprise (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Whatfix excels in Quality of Support, scoring 9.7, which users appreciate for its responsiveness and helpfulness, while Nexthink, with a score of 9.1, is noted for good support but not as consistently praised.
- Users report that Whatfix's Text Bubble Walkthroughs feature, scoring 9.0, is particularly effective for onboarding, whereas Nexthink's similar feature scores 8.8, indicating that Whatfix may provide a more engaging user experience in this area.
- Reviewers mention that Whatfix shines in Branding with a score of 8.5, allowing for better customization options, while Nexthink's higher score of 9.3 suggests it offers superior branding capabilities, which some users find essential for their corporate identity.
- Users on G2 highlight that Whatfix's Ease of Use score of 8.6 makes it more user-friendly compared to Nexthink's 8.4, indicating that new users may find Whatfix easier to navigate and utilize effectively.
- G2 users indicate that Nexthink outperforms Whatfix in Data Analysis with a score of 9.2, suggesting that its analytics capabilities are more robust, which is crucial for organizations needing in-depth insights into user behavior.
- Users say that Whatfix's Survey Implementation score of 8.0 is competitive, but Nexthink's score of 7.9 shows that both products have room for improvement in this area, with users desiring more streamlined processes for gathering feedback.
Pricing
Entry-Level Pricing
Nexthink
No pricing availableWhatfix
No pricing availableFree Trial
Nexthink
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.7
262
8.8
337
Ease of Use
8.5
264
8.6
407
Ease of Setup
8.4
223
8.3
357
Ease of Admin
8.5
229
8.5
277
Quality of Support
9.1
259
9.7
337
Has the product been a good partner in doing business?
9.4
229
9.5
276
Product Direction (% positive)
9.4
251
9.7
322
Features by Category
User Analysis
8.1
9
8.0
156
9.4
13
8.1
172
User Support
8.8
16
8.2
163
8.8
13
8.0
142
9.1
11
8.0
144
Walkthrough Type
8.3
16
8.5
166
8.6
14
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
8.9
9
8.1
51
8.7
9
8.1
51
8.5
9
7.8
47
7.5
8
7.6
46
8.6
7
7.5
46
8.8
8
7.2
41
8.0
9
7.0
36
7.4
9
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Monitoring
8.5
51
Not enough data
7.0
44
Not enough data
6.8
40
Not enough data
8.2
48
Not enough data
Not enough data
Not enough data
Administration
8.4
49
Not enough data
7.7
37
Not enough data
8.5
44
Not enough data
Not enough data
Not enough data
Analysis
8.6
49
Not enough data
8.7
50
Not enough data
7.2
38
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.5
25
Not enough data
8.6
26
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.9
176
Not enough data
8.6
180
Not enough data
Management
8.7
188
Not enough data
8.4
182
Not enough data
7.1
161
Not enough data
8.7
184
Not enough data
8.6
180
Not enough data
Performance
8.8
185
Not enough data
8.5
175
Not enough data
8.8
184
Not enough data
8.1
181
Not enough data
8.4
180
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
8.5
8
8.9
146
8.6
7
8.8
141
8.3
6
8.1
93
6.7
7
7.0
68
8.8
8
8.2
84
Self-Service Platform
8.8
10
8.6
91
9.4
8
8.1
88
7.6
7
7.6
77
7.7
8
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nexthink and Whatfix are categorized as Product Analytics, Digital Adoption Platform, and Customer Self-Service
Unique Categories
Nexthink is categorized as Digital Employee Experience (DEX) Management, Cloud Infrastructure Monitoring, and ServiceNow Store Apps
Whatfix is categorized as SAP Store
Reviews
Reviewers' Company Size
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.2%
Financial Services
6.4%
Oil & Energy
4.0%
Insurance
4.0%
Hospital & Health Care
3.7%
Other
65.9%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.0%
Discussions
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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