Compare Nexthink and Whatfix 
Featured Products
At a Glance
Market Segments
Enterprise (84.3% of reviews)
Enterprise (45.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Nexthink
Star Rating
(375)4.6 out of 5
Market Segments
Enterprise (84.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkWhatfix
Star Rating
(518)4.6 out of 5
Market Segments
Enterprise (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Whatfix excels in user experience, with many praising its intuitive platform that requires no technical background. Users highlight the in-app guidance features, such as flows and smart tips, which enhance the onboarding process and overall usability.
- According to verified reviews, Nexthink provides exceptional visibility into the end user experience, with users appreciating its comprehensive overview of network activity, device performance, and application usage. This centralized visibility helps organizations stay informed about their systems and infrastructure.
- Users say that Whatfix stands out for its customer support, receiving high marks for the assistance provided during onboarding and throughout the partnership. Reviewers emphasize the company's commitment to being a strategic partner, tailoring solutions to meet specific needs.
- Reviewers mention that while Nexthink offers valuable insights into user sentiment and performance, some users feel that its AI capabilities, although improving, still have room for growth compared to Whatfix's more user-friendly features.
- G2 reviewers highlight that Whatfix's strong market presence is reflected in its higher total number of reviews, indicating a broader user base and more consistent feedback. This suggests a more reliable understanding of its performance and user satisfaction.
- According to recent user feedback, Nexthink's analytics capabilities are robust, particularly in data analysis and user-level insights. However, some users feel that its segmentation and alert features could be enhanced to better meet their needs compared to Whatfix's offerings.
Pricing
Entry-Level Pricing
Nexthink
No pricing availableWhatfix
No pricing availableFree Trial
Nexthink
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.6
266
8.8
352
Ease of Use
8.4
268
8.6
419
Ease of Setup
8.3
227
8.3
367
Ease of Admin
8.5
230
8.5
285
Quality of Support
9.1
263
9.7
352
Has the product been a good partner in doing business?
9.3
230
9.5
284
Product Direction (% positive)
9.4
255
9.7
336
Features by Category
User Analysis
8.1
9
8.0
158
9.4
13
8.1
174
User Support
8.8
16
8.2
167
8.8
13
8.0
144
9.1
11
8.0
144
Walkthrough Type
8.3
16
8.5
167
8.6
14
8.9
192
Platform Basics - Digital Adoption Platform
Not enough data
8.3
41
Not enough data
8.8
49
Analytics - Digital Adoption Platform
Not enough data
8.3
43
Functions - Digital Adoption Platform
Not enough data
8.4
46
Not enough data
8.7
54
Agentic AI - Digital Adoption Platform
Not enough data
7.2
29
Product Analytics
8.9
9
8.1
51
8.8
10
8.1
52
8.7
10
7.9
49
7.8
9
7.7
47
8.8
8
7.5
46
8.8
8
7.2
42
8.2
10
7.0
36
7.4
9
7.4
43
Agentic AI - Product Analytics
Not enough data
8.1
6
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.5
51
Not enough data
7.0
44
Not enough data
6.8
40
Not enough data
8.2
48
Not enough data
Not enough data
Not enough data
Administration
8.4
49
Not enough data
7.7
37
Not enough data
8.5
44
Not enough data
Not enough data
Not enough data
Analysis
8.6
49
Not enough data
8.7
51
Not enough data
7.2
38
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.5
25
Not enough data
8.6
26
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.9
177
Not enough data
8.6
179
Not enough data
Management
8.7
189
Not enough data
8.4
181
Not enough data
7.1
160
Not enough data
8.7
186
Not enough data
8.6
182
Not enough data
Performance
8.8
187
Not enough data
8.5
174
Not enough data
8.8
187
Not enough data
8.2
183
Not enough data
8.4
179
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
8.5
9
8.9
150
8.3
8
8.8
143
8.3
7
8.2
95
6.9
8
7.0
68
8.8
8
8.2
84
Self-Service Platform
8.8
10
8.6
92
9.4
8
8.1
89
7.6
7
7.6
77
7.8
9
8.0
90
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Categories
Categories
Shared Categories
Nexthink and Whatfix are categorized as Product Analytics, Digital Adoption Platform, and Customer Self-Service
Unique Categories
Nexthink is categorized as Digital Employee Experience (DEX) Management, Cloud Infrastructure Monitoring, and ServiceNow Store Apps
Whatfix has no unique categories
Reviews
Reviewers' Company Size
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Financial Services
6.9%
Insurance
3.9%
Oil & Energy
3.9%
Hospital & Health Care
3.6%
Other
65.7%
Computer Software
15.7%
Information Technology and Services
13.9%
Financial Services
3.9%
Insurance
3.7%
Banking
3.3%
Other
59.6%
Discussions
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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