# Nexthink vs WalkMe Comparison
---
## AI Generated Summary
- **G2 reviewers report** that WalkMe excels in enhancing user onboarding and training, with many users appreciating its in-app support and self-service learning features that significantly reduce training time and improve productivity.
- **Users say** Nexthink provides exceptional visibility into the end user experience, allowing teams to monitor network activity, device performance, and application usage, which helps in understanding and improving overall employee satisfaction.
- **Reviewers mention** that WalkMe's intuitive usability and seamless integration with existing systems make it a powerful tool for digital adoption, with users highlighting its step-by-step guidance that reduces confusion and lowers support requests.
- **According to verified reviews** , Nexthink stands out for its advanced AI capabilities, which enhance the analysis of sentiment data, providing valuable insights into user experiences and helping organizations make informed decisions.
- **G2 reviewers note** that while WalkMe has a strong focus on user experience, Nexthink's quality of support is highly rated, with users praising its responsiveness and effectiveness in addressing issues promptly.
- **Users highlight** that both platforms have their strengths, with WalkMe being favored for its ease of use and setup, while Nexthink is recognized for its comprehensive data analysis capabilities, making it a valuable asset for organizations focused on optimizing their IT environments.



| | Nexthink | WalkMe | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 384 | 560 | 
| **Largest Market Segment** | Enterprise (84.3% of reviews) | Enterprise (60.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Nexthink

Pros:
- Ease of Use (48 reviews)
- Positive Experience (43 reviews)

Cons:
- Difficult Learning (30 reviews)
- Learning Curve (29 reviews)

### WalkMe

Pros:
- Ease of Use (91 reviews)
- Helpful (63 reviews)

Cons:
- Learning Curve (39 reviews)
- Complexity (28 reviews)

---
## Ratings Comparison
| Rating | Nexthink | WalkMe | 
|---|---|---|
  | **Meets Requirements** | 8.7 (275 reviews) | 8.7 (481 reviews) | 
  | **Ease of Use** | 8.4 (277 reviews) | 8.4 (491 reviews) | 
  | **Ease of Setup** | 8.4 (235 reviews) | 8.1 (399 reviews) | 
  | **Ease of Admin** | 8.5 (233 reviews) | 8.3 (364 reviews) | 
  | **Quality of Support** | 9.1 (272 reviews) | 8.8 (475 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (233 reviews) | 8.9 (361 reviews) | 
  | **Product Direction (% positive)** | 9.4 (263 reviews) | 9.0 (466 reviews) | 

---
## Pricing

### Nexthink

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### WalkMe

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Nexthink** | N/A | N/A |
| **WalkMe** | 8.1/10 | 22 |

#### User Identification

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Demographics** | Not enough data | 7.4 (17 reviews) | 
| **User Segmentation** | Not enough data | 8.5 (19 reviews) | 
| **Geolocation** | Not enough data | 8.0 (14 reviews) | 

#### Tracking & Reporting

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Custom Event Tracking** | Not enough data | 8.6 (18 reviews) | 
| **Real-Time Insights** | Not enough data | 8.2 (19 reviews) | 
| **Attribution** | Not enough data | 8.0 (16 reviews) | 
| **Dashboard** | Not enough data | 8.3 (20 reviews) | 
| **User Path Tracking** | Not enough data | 7.8 (18 reviews) | 
| **User Activity History** | Not enough data | 8.1 (18 reviews) | 

#### Metrics

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Engagement** | Not enough data | 8.4 (18 reviews) | 
| **Exit Tracking** | Not enough data | 8.1 (17 reviews) | 
| **Retention** | Not enough data | 8.1 (18 reviews) | 
| **Return** | Not enough data | 8.2 (16 reviews) | 
| **Conversions** | Not enough data | 8.1 (17 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Nexthink** | 8.7/10 | 23 |
| **WalkMe** | 8.3/10 | 358 |

#### User Analysis

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Survey Implementation** | 8.3 (10 reviews) | 7.9 (288 reviews) | 
| **Data Analysis** | 9.4 (13 reviews) | 8.1 (320 reviews) | 

#### User Support

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **User Segmentation** | 8.8 (16 reviews) | 8.6 (313 reviews) | 
| **Multi-Language Support** | 8.8 (13 reviews) | 7.7 (250 reviews) | 
| **Behavior-responsive Messaging** | 9.0 (12 reviews) | 8.0 (259 reviews) | 

#### Walkthrough Type

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.3 (16 reviews) | 8.0 (267 reviews) | 
| **Text Bubble Walkthroughs** | 8.4 (15 reviews) | 9.0 (319 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Integration** | Not enough data | 8.2 (50 reviews) | 
| **Communications** | Not enough data | 9.1 (58 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Analytics** | Not enough data | 8.6 (52 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Customer self-service** | Not enough data | 8.9 (50 reviews) | 
| **In-app guidance** | Not enough data | 9.4 (62 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 6.9 (33 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Nexthink** | 8.5/10 | 13 |
| **WalkMe** | N/A | N/A |

#### Product Analytics

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Account-Level Analytics** | 8.9 (9 reviews) | Not enough data | 
| **User-Level Analytics** | 8.8 (11 reviews) | Not enough data | 
| **Segmentation** | 8.7 (10 reviews) | Not enough data | 
| **Funnels** | 7.8 (9 reviews) | Not enough data | 
| **Alerts** | 8.8 (8 reviews) | Not enough data | 
| **Multi-Product Analytics** | 8.8 (8 reviews) | Not enough data | 
| **User Scoring** | 8.2 (10 reviews) | Not enough data | 
| **Integrations** | 7.4 (9 reviews) | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Nexthink** | 8.0/10 | 54 |
| **WalkMe** | N/A | N/A |

#### Monitoring

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Usage Monitoring** | 8.6 (53 reviews) | Not enough data | 
| **Database Monitoring** | 7.0 (45 reviews) | Not enough data | 
| **API Monitoring** | 6.9 (42 reviews) | Not enough data | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 8.2 (49 reviews) | Not enough data | 
| **Security and Compliance Monitoring** | Not enough data | Not enough data | 

#### Administration

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Activity Monitoring** | 8.4 (50 reviews) | Not enough data | 
| **Multi-Cloud Management** | 7.8 (38 reviews) | Not enough data | 
| **Automation** | 8.6 (45 reviews) | Not enough data | 
| **Auto-Scaling & Resource Optimization** | Not enough data | Not enough data | 

#### Analysis

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Reporting** | 8.7 (50 reviews) | Not enough data | 
| **Dashboards and Visualizations** | 8.7 (52 reviews) | Not enough data | 
| **Spend Forecasting and Optimization** | 7.3 (39 reviews) | Not enough data | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **AI-Powered Anomaly Detection** | Not enough data | Not enough data | 
| **AI-Driven Insight Recommendations** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Nexthink** | 8.6/10 | 37 |
| **WalkMe** | 9.9/10 | 8 |

#### ServiceNow Apps

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **ServiceNow Integration** | 8.6 (26 reviews) | 10.0 (7 reviews) | 
| **Value** | 8.6 (27 reviews) | 9.8 (7 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Digital Employee Experience (DEX) Management

| Product | Score | Reviews |
|---|---|---|
| **Nexthink** | 8.5/10 | 210 |
| **WalkMe** | N/A | N/A |

#### Experience

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Telemetry Collection** | 8.9 (183 reviews) | Not enough data | 
| **Feedback** | 8.6 (183 reviews) | Not enough data | 

#### Management

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Digital Experience Score** | 8.7 (194 reviews) | Not enough data | 
| **Alerts** | 8.4 (185 reviews) | Not enough data | 
| **Budget Analysis** | 7.1 (162 reviews) | Not enough data | 
| **Remediation** | 8.7 (192 reviews) | Not enough data | 
| **Optimization** | 8.6 (185 reviews) | Not enough data | 

#### Performance

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Troubleshooting** | 8.9 (193 reviews) | Not enough data | 
| **Uptime Monitoring** | 8.5 (177 reviews) | Not enough data | 
| **Performance Monitoring** | 8.9 (193 reviews) | Not enough data | 
| **Issue Tracking** | 8.2 (186 reviews) | Not enough data | 
| **Resource Monitoring** | 8.4 (183 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Nexthink** | 8.1/10 | 14 |
| **WalkMe** | 8.0/10 | 225 |

#### Generative AI

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (98 reviews) | 

#### Self-Service Experience

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Knowledge Base** | 8.7 (10 reviews) | 8.4 (203 reviews) | 
| **Searchable Articles** | 8.3 (8 reviews) | 8.3 (201 reviews) | 
| **Community Forums** | 8.5 (8 reviews) | 8.2 (194 reviews) | 
| **Mobile Optimization** | 6.9 (8 reviews) | 6.7 (138 reviews) | 
| **Personalization** | 8.8 (8 reviews) | 8.1 (172 reviews) | 

#### Self-Service Platform

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Branding** | 8.8 (10 reviews) | 8.3 (174 reviews) | 
| **Automation** | 9.3 (10 reviews) | 8.2 (179 reviews) | 
| **Artificial Intelligence** | 7.2 (9 reviews) | 7.1 (138 reviews) | 
| **Integrations** | 8.2 (11 reviews) | 7.6 (158 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (11 reviews) | 
| **Multi-step Planning** | 7.0 (5 reviews) | 8.6 (12 reviews) | 
| **Cross-system Integration** | 7.0 (5 reviews) | 8.3 (12 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (12 reviews) | 
| **Decision Making** | 8.3 (5 reviews) | 8.2 (12 reviews) | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Nexthink** | N/A | N/A |
| **WalkMe** | 8.2/10 | 19 |

#### Metrics

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Engagement** | Not enough data | 8.4 (18 reviews) | 
| **Exit Tracking** | Not enough data | 8.1 (17 reviews) | 
| **Retention** | Not enough data | 8.1 (18 reviews) | 
| **Return** | Not enough data | 8.2 (16 reviews) | 
| **Conversions** | Not enough data | 8.1 (17 reviews) | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Nexthink** | N/A | N/A |
| **WalkMe** | 8.2/10 | 26 |

#### Variation Testing

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **A/B Testing** | Not enough data | 7.9 (16 reviews) | 
| **WYSIWYG Editor** | Not enough data | 8.3 (20 reviews) | 
| **Conversion Goal** | Not enough data | 8.1 (18 reviews) | 
| **Percentage of Traffic** | Not enough data | 7.9 (21 reviews) | 
| **Confidence Level** | Not enough data | 8.1 (21 reviews) | 
| **Multivariant Testing** | Not enough data | 8.5 (17 reviews) | 

#### Reporting

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Segmentation** | Not enough data | 8.1 (23 reviews) | 
| **Reports and Dashboards** | Not enough data | 8.2 (24 reviews) | 

#### Personalization

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **Standard Targeting** | Not enough data | 8.4 (22 reviews) | 
| **Custom Targeting** | Not enough data | 8.1 (21 reviews) | 
| **Data Segmentation** | Not enough data | 8.1 (19 reviews) | 

#### Administration

| Feature | Nexthink | WalkMe | 
|---|---|---|
| **API / Integrations** | Not enough data | 7.4 (18 reviews) | 
| **QA Testing** | Not enough data | 8.1 (19 reviews) | 
| **Performance and Reliability** | Not enough data | 8.2 (24 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (24 reviews) | 

---
## Categories
**Shared Categories (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Nexthink (3):** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Product Analytics Software](https://www.g2.com/categories/product-analytics)

**Unique to WalkMe (2):** [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)


---
## Reviewer Demographics

### By Company Size

| Segment | Nexthink | WalkMe | 
|---|---|---|
| **Small-Business** | 5.5% | 12.4% | 
| **Mid-Market** | 10.2% | 27.7% | 
| **Enterprise** | 84.3% | 60.0% | 

### By Industry

#### Nexthink

- **Information Technology and Services:** 15.8%
- **Financial Services:** 7.0%
- **Insurance:** 3.8%
- **Hospital & Health Care:** 3.8%
- **Oil & Energy:** 3.8%
- **Banking:** 3.5%
- **Computer & Network Security:** 3.2%
- **Pharmaceuticals:** 2.6%
- **Airlines/Aviation:** 2.6%
- **Computer Software:** 2.3%
- **Other:** 51.3%

#### WalkMe

- **Computer Software:** 11.4%
- **Financial Services:** 8.0%
- **Information Technology and Services:** 8.0%
- **Hospital & Health Care:** 5.4%
- **Insurance:** 4.3%
- **Telecommunications:** 3.7%
- **Banking:** 3.4%
- **Pharmaceuticals:** 2.4%
- **Consulting:** 2.4%
- **Consumer Goods:** 2.2%
- **Other:** 48.6%

---
## Alternatives

### Alternatives to Nexthink

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) — 4.5/5 stars (80 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (528 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (476 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

### Alternatives to WalkMe

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1762 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (528 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (762 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (984 reviews)

---
## Top Discussions

### Nexthink

- Title: [What is the best way to automate categories and metrics update (API, NXQL,...)?](https://www.g2.com/discussions/35298-what-is-the-best-way-to-automate-categories-and-metrics-update-api-nxql) — 2 comments, 1 upvote
  > **Top comment:** "Tanguy. If you go to the Customer Community in Nexthink this document should answer your questions...."
- Title: [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) — 1 comment
  > **Top comment:** "used as end user monitoring tool"
- Title: [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) — 1 comment
  > **Top comment:** "Digital Adoption is the process by which users learn to leverage new or existing technology to its fullest potential and derive maximum value from a digital..."
- Title: [What is a digital adoption platform?](https://www.g2.com/discussions/what-is-a-digital-adoption-platform) — 1 comment
  > **Top comment:** "A digital adoption platform (DAP) is a software solution designed to help users adopt and fully utilize digital tools and applications. It provides on-screen..."
- Title: [When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?](https://www.g2.com/discussions/35487-when-looking-at-self-heal-and-self-help-what-is-the-roadmap-nexthink-has-for-the-tool) — 1 comment, 1 upvote
  > **Top comment:** "Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know."

### WalkMe

- Title: [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) — 3 comments, 2 upvotes
  > **Top comment:** "Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nexthink-vs-walkme)