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Compare Nexthink and WalkMe 
Featured Products
At a Glance
Market Segments
Enterprise (83.7% of reviews)
Enterprise (59.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Nexthink
Star Rating
(371)4.6 out of 5
Market Segments
Enterprise (83.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkWalkMe
Star Rating
(529)4.5 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that WalkMe excels in enhancing user onboarding and training, with many users appreciating its in-app support and self-service learning features that significantly reduce training time and improve productivity.
- Users say Nexthink provides exceptional visibility into the end user experience, allowing teams to monitor network activity, device performance, and application usage, which helps in understanding and improving overall employee satisfaction.
- Reviewers mention that WalkMe's intuitive usability and seamless integration with existing systems make it a powerful tool for digital adoption, with users highlighting its step-by-step guidance that reduces confusion and lowers support requests.
- According to verified reviews, Nexthink stands out for its advanced AI capabilities, which enhance the analysis of sentiment data, providing valuable insights into user experiences and helping organizations make informed decisions.
- G2 reviewers note that while WalkMe has a strong focus on user experience, Nexthink's quality of support is highly rated, with users praising its responsiveness and effectiveness in addressing issues promptly.
- Users highlight that both platforms have their strengths, with WalkMe being favored for its ease of use and setup, while Nexthink is recognized for its comprehensive data analysis capabilities, making it a valuable asset for organizations focused on optimizing their IT environments.
Pricing
Entry-Level Pricing
Nexthink
No pricing availableWalkMe
No pricing availableFree Trial
Nexthink
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.7
265
8.7
465
Ease of Use
8.4
267
8.3
474
Ease of Setup
8.3
226
8.1
383
Ease of Admin
8.5
230
8.3
360
Quality of Support
9.1
262
8.8
460
Has the product been a good partner in doing business?
9.3
230
8.9
358
Product Direction (% positive)
9.4
254
9.0
451
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
User Analysis
8.1
9
7.9
286
9.4
13
8.1
320
User Support
8.8
16
8.6
310
8.8
13
7.7
250
9.1
11
8.0
258
Walkthrough Type
8.3
16
8.0
266
8.6
14
9.0
318
Platform Basics - Digital Adoption Platform
Not enough data
8.3
45
Not enough data
8.9
46
Analytics - Digital Adoption Platform
Not enough data
8.7
46
Functions - Digital Adoption Platform
Not enough data
8.9
47
Not enough data
9.2
47
Agentic AI - Digital Adoption Platform
Not enough data
7.0
32
Product Analytics
8.9
9
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
7.8
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.2
10
Not enough data
7.4
9
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.5
51
Not enough data
7.0
44
Not enough data
6.8
40
Not enough data
8.2
48
Not enough data
Not enough data
Not enough data
Administration
8.4
49
Not enough data
7.7
37
Not enough data
8.5
44
Not enough data
Not enough data
Not enough data
Analysis
8.6
49
Not enough data
8.7
51
Not enough data
7.2
38
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.5
25
10.0
7
8.6
26
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.9
176
Not enough data
8.6
180
Not enough data
Management
8.7
189
Not enough data
8.4
182
Not enough data
7.1
161
Not enough data
8.7
186
Not enough data
8.6
182
Not enough data
Performance
8.8
187
Not enough data
8.5
175
Not enough data
8.8
186
Not enough data
8.2
183
Not enough data
8.4
180
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
8.5
9
8.4
201
8.3
8
8.3
200
8.3
7
8.1
192
6.9
8
6.7
137
8.8
8
8.1
172
Self-Service Platform
8.8
10
8.3
174
9.4
8
8.2
180
7.6
7
7.1
137
7.8
9
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
Nexthink and WalkMe are categorized as ServiceNow Store Apps, Digital Adoption Platform, and Customer Self-Service
Unique Categories
Nexthink is categorized as Digital Employee Experience (DEX) Management, Cloud Infrastructure Monitoring, and Product Analytics
WalkMe is categorized as Mobile App Analytics and Mobile App Optimization
Reviews
Reviewers' Company Size
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Financial Services
6.6%
Oil & Energy
3.9%
Insurance
3.9%
Hospital & Health Care
3.9%
Other
65.6%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.9%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.1%
Discussions
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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