Compare Newired and UserGuiding 
Featured Products
At a Glance
Market Segments
Small-Business (45.5% of reviews)
Small-Business (56.4% of reviews)
Entry-Level Pricing
801$ per month
Free Trial
Newired
Star Rating
(11)4.6 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
801$ per month
Browse all 3 pricing plansUserGuiding
Star Rating
(758)4.7 out of 5
Market Segments
Small-Business (56.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserGuiding excels in user onboarding, with many users highlighting its user-friendly interface and quick setup process. One user mentioned, "It's really user-friendly, so I could figure it out without loads of documentation or training," making it a strong choice for teams looking to streamline their onboarding experience.
- Users say that Newired offers a unique advantage with its ability to integrate seamlessly with existing software, such as CRM systems. Reviewers appreciate its adaptability, stating it "simplifies the use of any web application," which can be particularly beneficial for businesses with specific workflow needs.
- According to verified reviews, UserGuiding's support quality stands out, with users praising its responsive customer service and helpful resources. One reviewer noted that the targeting features are "reliable and explainable," which enhances the overall user experience and reduces the learning curve.
- Reviewers mention that while Newired is easy to configure, it may not have the same level of community support or resources as UserGuiding, which has a significantly higher number of recent reviews. This could impact new users who rely on community-driven insights and troubleshooting.
- Users highlight that UserGuiding's competitive pricing, including a free trial, makes it accessible for small businesses. This pricing strategy is particularly appealing, as it allows companies to test the platform without upfront costs, a feature that Newired does not offer.
- G2 reviewers report that Newired has a solid performance in guiding users through complex workflows, with features that allow users to "learn and act on the fly." However, the overall lower G2 Score compared to UserGuiding suggests that it may not meet the broader needs of users as effectively.
Pricing
Entry-Level Pricing
Newired
Newired Journeys + Tips
801$
per month
The price depends on the number of users, check our price calculator: https://www.newired.com/newired-pricing/
- You get the features and the components of both applications
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
Newired
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
9.3
9
8.9
667
Ease of Use
9.3
10
9.1
686
Ease of Setup
Not enough data
8.9
620
Ease of Admin
Not enough data
9.1
410
Quality of Support
8.5
9
9.5
642
Has the product been a good partner in doing business?
Not enough data
9.4
399
Product Direction (% positive)
7.4
9
9.6
669
Features by Category
User Analysis
Not enough data
9.0
400
Not enough data
8.5
405
User Support
Not enough data
8.7
406
Not enough data
8.4
367
Not enough data
8.4
383
Walkthrough Type
Not enough data
8.6
383
Not enough data
9.1
411
Platform Basics - Digital Adoption Platform
Not enough data
8.5
98
Not enough data
8.8
105
Analytics - Digital Adoption Platform
Not enough data
8.1
98
Functions - Digital Adoption Platform
Not enough data
8.6
99
Not enough data
8.6
105
Agentic AI - Digital Adoption Platform
Not enough data
7.4
85
Generative AI
Not enough data
6.8
137
Self-Service Experience
Not enough data
8.9
371
Not enough data
8.8
367
Not enough data
7.6
339
Not enough data
Feature Not Available
Not enough data
8.6
356
Self-Service Platform
Not enough data
8.8
364
Not enough data
8.5
207
Not enough data
7.2
189
Not enough data
8.4
352
Agentic AI - Customer Self-Service
Not enough data
7.1
49
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.5
48
Not enough data
7.2
47
Not enough data
7.1
47
Not enough data
7.4
47
Categories
Categories
Shared Categories
Newired and UserGuiding are categorized as Digital Adoption Platform
Unique Categories
Newired has no unique categories
UserGuiding is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Newired
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Utilities
9.1%
Publishing
9.1%
Program Development
9.1%
Music
9.1%
Machinery
9.1%
Other
54.5%
Computer Software
38.3%
Information Technology and Services
16.6%
Marketing and Advertising
4.9%
Financial Services
3.8%
Accounting
3.8%
Other
32.5%
Discussions
If a user uses two or more applications, how do we count this?
1 Comment
Official Response from Newired
As it becomes very complex to count who uses 2 or more applications, we simply add the final number of end users on all applications concerned, meaning that...Read more
How many Journey creators can I have comprised in the license?
1 Comment
Official Response from Newired
You have an unlimited number of Journey creators. We don’t charge for Content Editors, once you have a subscription you can involve as many creators you like.Read more
Do I have a limit of Journeys or Tips I can create?
1 Comment
Official Response from Newired
No, you don’t. You are the one who will decide how many Journeys or Tips are necessary to guide your end users, so our licenses don’t limit them.Read more
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
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