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At a Glance
Market Segments
Mid-Market (42.1% of reviews)
Mid-Market (51.7% of reviews)
Entry-Level Pricing
$0.00
Free With One-Time Purchase
New Relic
Star Rating
(582)4.4 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansZabbix
Star Rating
(207)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that New Relic excels in providing a unified observability platform, integrating APM, logs, metrics, and traces seamlessly. Users appreciate the real-time dashboards and distributed tracing capabilities, which help DevOps teams detect anomalies early and reduce downtime.
- Users say Zabbix is a strong contender for organizations with limited budgets, as it offers free services for commercial users. This makes it an attractive option for companies looking for comprehensive monitoring solutions without incurring high costs.
- Reviewers mention that New Relic's user interface is highly praised for its enhanced capabilities, allowing users to access all infrastructure-related dashboards, logs, metrics, and traces in one place. This powerful APM tool is noted for its intuitive design, making it easier for teams to navigate and utilize effectively.
- According to verified reviews, Zabbix is recognized for its flexibility and versatility in monitoring a wide range of IT items, including servers, network devices, and databases. Users appreciate the centralized monitoring reports that provide a comprehensive view of their IT systems.
- G2 reviewers highlight that New Relic's overall satisfaction ratings are significantly higher, reflecting its strong market presence and user trust. With a larger number of recent reviews, it indicates a more consistent user experience and ongoing improvements in the platform.
- Users report that while Zabbix offers robust monitoring capabilities, it may face challenges in ease of setup and user experience compared to New Relic. Some users have noted configuration challenges, which can impact the initial onboarding process for new users.
Pricing
Entry-Level Pricing
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Zabbix
Free & open source Zabbix
Free
With One-Time Purchase
Zabbix can monitor anything - networks, cloud, websites, IoT, and more.
Any time and anywhere. Zabbix is free and open source. Download it and start using it.
- Free and open source, easy scalable.
Free Trial
New Relic
Free Trial is available
Zabbix
Free Trial is available
Ratings
Meets Requirements
8.9
496
8.8
175
Ease of Use
8.4
502
7.4
175
Ease of Setup
8.7
285
7.5
107
Ease of Admin
8.5
198
8.0
102
Quality of Support
8.6
438
8.0
130
Has the product been a good partner in doing business?
8.5
190
8.2
80
Product Direction (% positive)
8.6
495
8.5
173
Features by Category
Experience
9.5
22
Not enough data
9.0
20
Not enough data
9.0
21
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
Management
8.9
19
Not enough data
9.0
21
Not enough data
8.3
19
Not enough data
Performance
9.5
21
Not enough data
9.5
22
Not enough data
9.5
22
Not enough data
9.6
20
Not enough data
Functionality
Not enough data
8.7
25
Not enough data
9.1
25
Not enough data
8.4
24
Not enough data
8.2
25
Not enough data
8.3
25
Not enough data
8.3
25
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
47
Not enough data
9.2
48
Not enough data
6.9
40
Not enough data
9.0
44
Monitoring - Network Monitoring
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Management
Not enough data
8.8
45
Not enough data
8.5
47
Not enough data
7.8
42
Analytics - Network Monitoring
Not enough data
8.0
5
Not enough data
9.3
5
Security - Network Monitoring
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Network Performance - Network Monitoring
Not enough data
9.0
5
Not enough data
8.0
5
AI Automation - Network Monitoring
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
5.7
5
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
89
9.2
33
8.7
92
8.7
29
8.9
87
8.9
30
9.1
90
9.1
33
8.9
22
Not enough data
Administration
8.6
86
8.9
31
8.6
82
8.9
30
8.5
78
9.1
28
8.8
21
Not enough data
Analysis
8.8
88
8.9
32
9.3
91
8.8
33
7.9
79
8.0
25
Agentic AI - Cloud Infrastructure Monitoring
8.3
19
Not enough data
8.3
19
Not enough data
8.0
19
Not enough data
8.0
19
Not enough data
8.2
19
Not enough data
8.2
19
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.2
18
Not enough data
8.1
18
Not enough data
Monitoring
9.5
73
Not enough data
9.4
72
Not enough data
9.1
59
Not enough data
7.9
18
Not enough data
Management Tools
8.7
56
Not enough data
9.2
62
Not enough data
8.9
61
Not enough data
Generative AI
7.9
29
Not enough data
8.0
30
Not enough data
Agentic AI - Incident Management
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Not enough data
Functionality
9.8
11
Not enough data
10.0
10
Not enough data
9.8
14
Not enough data
Issue Resolution
9.3
14
Not enough data
9.5
14
Not enough data
9.6
12
Not enough data
Management
9.6
15
Not enough data
9.7
15
Not enough data
9.4
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
8.2
33
Not enough data
8.9
33
Not enough data
8.3
32
Monitoring and Management
Not enough data
9.0
29
Not enough data
7.9
29
Not enough data
8.3
30
Not enough data
8.9
31
Agentic AI - Hardware Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.3
100
Not enough data
9.2
102
Not enough data
9.0
99
Not enough data
Monitoring and Management
8.8
94
Not enough data
9.0
98
Not enough data
9.2
101
Not enough data
Agentic AI - Log Monitoring
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Not enough data
Visibility
9.2
94
8.6
43
9.2
91
8.8
43
9.0
91
8.5
42
Monitoring and Management
8.8
87
8.8
42
8.4
85
7.9
38
8.7
88
8.4
38
8.9
91
8.8
44
8.9
89
8.9
27
8.9
87
8.3
25
Cloud environment support
8.9
77
8.3
24
8.4
73
8.5
22
Agentic AI - Server Monitoring
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
Not enough data
Functionality
Not enough data
9.2
20
Not enough data
9.2
20
Not enough data
8.6
19
Not enough data
7.6
9
Management
Not enough data
9.1
20
Not enough data
8.8
22
Not enough data
8.8
20
Not enough data
9.3
22
Agentic AI - Enterprise Monitoring
Not enough data
5.3
5
Not enough data
5.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
8.0
5
Data Preparation
9.1
68
Not enough data
9.0
63
Not enough data
8.5
63
Not enough data
8.7
61
Not enough data
Analysis
9.1
63
Not enough data
9.1
65
Not enough data
9.2
70
Not enough data
9.1
69
Not enough data
9.4
70
Not enough data
8.9
65
Not enough data
Visualization
9.5
74
Not enough data
9.1
66
Not enough data
Agentic AI - Log Analysis
8.8
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Not enough data
Monitoring
8.9
164
8.5
13
9.0
169
8.8
14
9.2
170
8.8
14
7.8
138
8.1
8
8.9
154
8.9
15
Response
9.1
170
8.8
15
8.9
164
8.7
15
8.6
155
8.1
12
Agentic AI - Application Performance Monitoring (APM)
8.5
54
Not enough data
8.7
54
Not enough data
8.6
55
Not enough data
8.5
53
Not enough data
8.3
53
Not enough data
Performance
8.6
152
Feature Not Available
8.5
144
8.5
12
Functionality
8.8
151
8.3
13
8.5
145
7.9
12
8.2
140
Feature Not Available
8.8
152
8.2
14
Alerts management
8.4
34
Not enough data
8.3
35
Not enough data
9.0
36
Not enough data
Monitoring
8.6
36
Not enough data
9.4
36
Not enough data
8.7
36
Not enough data
9.1
36
Not enough data
Automation
8.1
35
Not enough data
8.4
36
Not enough data
Analysis
8.5
35
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
8.4
35
Not enough data
Issue Resolution
8.3
36
Not enough data
8.2
36
Not enough data
8.8
36
Not enough data
Generative AI
7.3
37
Not enough data
Agentic AI - IT Alerting
7.9
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
7.9
19
Not enough data
7.8
19
Not enough data
8.0
19
Not enough data
8.1
19
Not enough data
Telemetry Collection & Ingestion - Observability
9.2
16
Not enough data
9.4
16
Not enough data
Agentic AI - Observability Software
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Not enough data
Visualization & Dashboards - Observability
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Not enough data
Correlation & Root Cause Analysis - Observability
9.2
16
Not enough data
9.4
16
Not enough data
9.3
16
Not enough data
Scalability & Ecosystem Integration - Observability
8.9
16
Not enough data
8.8
16
Not enough data
AI Features - Observability
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Not enough data
Categories
Categories
Shared Categories
New Relic and Zabbix are categorized as Server Monitoring, Cloud Infrastructure Monitoring, Application Performance Monitoring (APM), and Observability Software
Unique Categories
New Relic is categorized as Log Monitoring, AIOps Platforms, Digital Experience Monitoring (DEM), IT Alerting, Container Monitoring, Log Analysis, and Incident Management
Zabbix is categorized as Hardware Monitoring, Network Monitoring, Enterprise Monitoring, and Database Monitoring
Reviews
Reviewers' Company Size
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zabbix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Computer Software
17.9%
Financial Services
8.9%
Internet
7.9%
Retail
2.3%
Other
38.0%
Information Technology and Services
29.6%
Telecommunications
15.8%
Computer Software
11.8%
Computer & Network Security
5.9%
Internet
3.9%
Other
33.0%
Discussions
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
Has a way zabbix to work without agents?
2 Comments
JO
Zabbix does not require agents to use, you can setup templates to use SNMP data, however you'll gain more insight by using the appropriate agent on the...Read more
What is Zabbix used for?
2 Comments
RP
Overall infrastructure monitoring with lots of additional features like alerting, prediction monitoring.Read more
What can you monitor with Zabbix?
1 Comment
LS
Every windows and linux device. You have to install an agent on all the devices you want to monitorRead more
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