# New Relic vs Zabbix Comparison
---
## AI Generated Summary
- **G2 reviewers report** that New Relic excels in providing a unified observability platform, integrating APM, logs, metrics, and traces seamlessly. Users appreciate the real-time dashboards and distributed tracing capabilities, which help DevOps teams detect anomalies early and reduce downtime.
- **Users say** Zabbix is a strong contender for organizations with limited budgets, as it offers free services for commercial users. This makes it an attractive option for companies looking for comprehensive monitoring solutions without incurring high costs.
- **Reviewers mention** that New Relic's user interface is highly praised for its enhanced capabilities, allowing users to access all infrastructure-related dashboards, logs, metrics, and traces in one place. This powerful APM tool is noted for its intuitive design, making it easier for teams to navigate and utilize effectively.
- **According to verified reviews** , Zabbix is recognized for its flexibility and versatility in monitoring a wide range of IT items, including servers, network devices, and databases. Users appreciate the centralized monitoring reports that provide a comprehensive view of their IT systems.
- **G2 reviewers highlight** that New Relic's overall satisfaction ratings are significantly higher, reflecting its strong market presence and user trust. With a larger number of recent reviews, it indicates a more consistent user experience and ongoing improvements in the platform.
- **Users report** that while Zabbix offers robust monitoring capabilities, it may face challenges in ease of setup and user experience compared to New Relic. Some users have noted configuration challenges, which can impact the initial onboarding process for new users.



| | New Relic | Zabbix | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 583 | 208 | 
| **Largest Market Segment** | Mid-Market (42.5% of reviews) | Mid-Market (52.2% of reviews) | 
| **Entry Level Price** | $0.00 | Free With One-Time Purchase | 

---
## Top Pros & Cons

### New Relic

Pros:
- Ease of Use (97 reviews)
- Real-time Monitoring (95 reviews)

Cons:
- Expensive (63 reviews)
- Pricing Issues (53 reviews)

### Zabbix

Pros:
- Monitoring (11 reviews)
- Ease of Use (9 reviews)

Cons:
- Learning Curve (4 reviews)
- Dashboard Issues (3 reviews)

---
## Ratings Comparison
| Rating | New Relic | Zabbix | 
|---|---|---|
  | **Meets Requirements** | 8.9 (498 reviews) | 8.7 (175 reviews) | 
  | **Ease of Use** | 8.4 (504 reviews) | 7.3 (175 reviews) | 
  | **Ease of Setup** | 8.7 (286 reviews) | 7.5 (105 reviews) | 
  | **Ease of Admin** | 8.5 (199 reviews) | 7.9 (104 reviews) | 
  | **Quality of Support** | 8.5 (438 reviews) | 7.9 (129 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (191 reviews) | 8.1 (82 reviews) | 
  | **Product Direction (% positive)** | 8.6 (497 reviews) | 8.4 (173 reviews) | 

---
## Pricing

### New Relic

#### Entry-Level Pricing

Plan: Free (Forever)

Price: $0.00

Description: Start using New Relic with all the features you need for free forever.

Key Features:
- 1 free full user 
- Unlimited free basic users 
- Unlimited hosts and CPUs

[Browse all 4 editions](https://www.g2.com/products/new-relic/pricing)

#### Free Trial

Yes

### Zabbix

#### Entry-Level Pricing

Plan: Free & open source Zabbix

Price: Free With One-Time Purchase

Description: Zabbix can monitor anything - networks, cloud, websites, IoT, and more.
Any time and anywhere. Zabbix is free and open source. Download it and start using it.

Key Features:
- Free and open source, easy scalable.

[Browse all 3 editions](https://www.g2.com/products/zabbix/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.2/10 | 23 |
| **Zabbix** | N/A | N/A |

#### Experience

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Real-Time Monitoring** | 9.5 (23 reviews) | Not enough data | 
| **Session Replay** | 9.0 (20 reviews) | Not enough data | 
| **Behavioral Analysis** | 9.0 (22 reviews) | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 9.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 
| **Decision Making** | 8.9 (9 reviews) | Not enough data | 

#### Management

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Content Management** | 8.9 (19 reviews) | Not enough data | 
| **Alerts** | 9.1 (22 reviews) | Not enough data | 
| **Budget Analysis** | 8.3 (19 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Uptime Monitoring** | 9.5 (21 reviews) | Not enough data | 
| **Performance Monitoring** | 9.6 (23 reviews) | Not enough data | 
| **Issue Tracking** | 9.5 (23 reviews) | Not enough data | 
| **Resource Monitoring** | 9.6 (20 reviews) | Not enough data | 

### Database Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Zabbix** | 8.5/10 | 26 |

#### Functionality

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Monitoring** | Not enough data | 8.7 (25 reviews) | 
| **Alerting** | Not enough data | 9.1 (25 reviews) | 
| **Logging** | Not enough data | 8.4 (24 reviews) | 
| **Response Time** | Not enough data | 8.2 (25 reviews) | 
| **Reporting** | Not enough data | 8.3 (25 reviews) | 
| **Data Visualization** | Not enough data | 8.3 (25 reviews) | 

#### Agentic AI - Database Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Zabbix** | 8.3/10 | 52 |

#### Functionality

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 9.3 (47 reviews) | 
| **Alerting** | Not enough data | 9.2 (48 reviews) | 
| **Improvement Suggestions** | Not enough data | 6.9 (40 reviews) | 
| **Multi-Network Capability** | Not enough data | 9.0 (44 reviews) | 

#### Monitoring - Network Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | 8.3 (5 reviews) | 
| **Automated Network Discovery** | Not enough data | 9.3 (5 reviews) | 
| **Real-Time Monitoring** | Not enough data | 9.3 (5 reviews) | 

#### Management

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.8 (45 reviews) | 
| **Data Visualization** | Not enough data | 8.5 (47 reviews) | 
| **Path Analysis** | Not enough data | 7.8 (42 reviews) | 

#### Analytics - Network Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | 8.0 (5 reviews) | 
| **Packet & Flow Analysis** | Not enough data | 9.3 (5 reviews) | 

#### Security - Network Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | 9.3 (5 reviews) | 
| **Zero Trust and Identity Management** | Not enough data | 8.7 (5 reviews) | 
| **Integrated Network Security** | Not enough data | 8.3 (5 reviews) | 

#### Network Performance - Network Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | 9.0 (5 reviews) | 
| **Automated Tasks Routing** | Not enough data | 8.0 (5 reviews) | 

#### AI Automation - Network Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | 5.3 (5 reviews) | 
| **Self-Healing Networks** | Not enough data | 7.0 (5 reviews) | 
| **Predictive Network Maintenance** | Not enough data | 5.7 (5 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 99 |
| **Zabbix** | 8.9/10 | 36 |

#### Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Usage Monitoring** | 8.9 (89 reviews) | 9.2 (33 reviews) | 
| **Database Monitoring** | 8.7 (91 reviews) | 8.7 (29 reviews) | 
| **API Monitoring** | 8.9 (86 reviews) | 8.9 (30 reviews) | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 9.0 (89 reviews) | 9.1 (33 reviews) | 
| **Security and Compliance Monitoring** | 8.8 (21 reviews) | Not enough data | 

#### Administration

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Activity Monitoring** | 8.6 (85 reviews) | 8.9 (31 reviews) | 
| **Multi-Cloud Management** | 8.5 (81 reviews) | 8.9 (30 reviews) | 
| **Automation** | 8.5 (77 reviews) | 9.1 (28 reviews) | 
| **Auto-Scaling & Resource Optimization** | 8.8 (20 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Reporting** | 8.8 (87 reviews) | 8.9 (32 reviews) | 
| **Dashboards and Visualizations** | 9.3 (90 reviews) | 8.8 (33 reviews) | 
| **Spend Forecasting and Optimization** | 7.9 (78 reviews) | 8.0 (25 reviews) | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Multi-step Planning** | 8.2 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (18 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (18 reviews) | Not enough data | 
| **Decision Making** | 8.1 (18 reviews) | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **AI-Powered Anomaly Detection** | 8.1 (17 reviews) | Not enough data | 
| **AI-Driven Insight Recommendations** | 8.0 (17 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 75 |
| **Zabbix** | N/A | N/A |

#### Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Constant Monitoring** | 9.5 (73 reviews) | Not enough data | 
| **Timely Alerts** | 9.4 (72 reviews) | Not enough data | 
| **TIcket Accuracy** | 9.1 (59 reviews) | Not enough data | 
| **AI Monitoring** | 7.9 (18 reviews) | Not enough data | 

#### Management Tools

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Ticket Assignment** | 8.7 (56 reviews) | Not enough data | 
| **Standardization** | 9.2 (62 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.9 (61 reviews) | Not enough data | 

#### Generative AI

| Feature | New Relic | Zabbix | 
|---|---|---|
| **AI Text Generation** | 7.9 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (16 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (16 reviews) | Not enough data | 
| **Decision Making** | 8.4 (16 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.6/10 | 15 |
| **Zabbix** | N/A | N/A |

#### Functionality

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Artificial Intelligence** | 9.8 (11 reviews) | Not enough data | 
| **Machine Learning** | 10.0 (10 reviews) | Not enough data | 
| **Systems Monitoring** | 9.8 (14 reviews) | Not enough data | 

#### Issue Resolution

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Root Cause Identification** | 9.3 (14 reviews) | Not enough data | 
| **Proactive Identification** | 9.5 (14 reviews) | Not enough data | 
| **Resolution Guidance** | 9.6 (12 reviews) | Not enough data | 

#### Management

| Feature | New Relic | Zabbix | 
|---|---|---|
| **System Integration** | 9.6 (15 reviews) | Not enough data | 
| **Alerting** | 9.7 (15 reviews) | Not enough data | 
| **Reporting** | 9.4 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | New Relic | Zabbix | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Hardware Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Zabbix** | 8.5/10 | 35 |

#### Visibility

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Dashboards and Visualizations** | Not enough data | 8.2 (33 reviews) | 
| **Alerts and Notifications** | Not enough data | 8.9 (33 reviews) | 
| **Reporting** | Not enough data | 8.3 (32 reviews) | 

#### Monitoring and Management

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Multi-Device Management** | Not enough data | 9.0 (29 reviews) | 
| **Automation** | Not enough data | 7.9 (29 reviews) | 
| **Performance Baseline** | Not enough data | 8.3 (30 reviews) | 
| **Real-Time Monitoring** | Not enough data | 8.9 (31 reviews) | 

#### Agentic AI - Hardware Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 106 |
| **Zabbix** | N/A | N/A |

#### Visibility

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (100 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.2 (102 reviews) | Not enough data | 
| **Reporting** | 9.0 (99 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Automation** | 8.8 (94 reviews) | Not enough data | 
| **Performance Baseline** | 9.0 (98 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.2 (101 reviews) | Not enough data | 

#### Agentic AI - Log Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (33 reviews) | Not enough data | 
| **Decision Making** | 8.3 (34 reviews) | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 99 |
| **Zabbix** | 8.5/10 | 46 |

#### Visibility 

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (95 reviews) | 8.6 (43 reviews) | 
| **Alerts and Notifications** | 9.2 (92 reviews) | 8.8 (43 reviews) | 
| **Reporting** | 9.0 (91 reviews) | 8.5 (42 reviews) | 

#### Monitoring and Management

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Multi-Server Management** | 8.8 (87 reviews) | 8.8 (42 reviews) | 
| **Automation** | 8.4 (85 reviews) | 7.9 (38 reviews) | 
| **Performance Baseline** | 8.7 (88 reviews) | 8.4 (38 reviews) | 
| **Real-Time Monitoring** | 8.9 (91 reviews) | 8.8 (44 reviews) | 
| **Immediate Alert Notification** | 8.9 (89 reviews) | 8.9 (27 reviews) | 
| **Proactive Server Monitoring Software** | 8.9 (87 reviews) | 8.3 (25 reviews) | 

#### Cloud environment support

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | 8.9 (77 reviews) | 8.3 (24 reviews) | 
| **Software Scaling** | 8.4 (73 reviews) | 8.5 (22 reviews) | 

#### Agentic AI - Server Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (17 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (18 reviews) | Not enough data | 
| **Decision Making** | 8.6 (17 reviews) | Not enough data | 

### Enterprise Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Zabbix** | 8.0/10 | 28 |

#### Functionality

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Diverse Systems Monitoring** | Not enough data | 8.8 (24 reviews) | 
| **Real-Time Analytics** | Not enough data | 9.2 (20 reviews) | 
| **Observability** | Not enough data | 8.6 (19 reviews) | 
| **AI/ML Integration** | Not enough data | 7.6 (9 reviews) | 

#### Management

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Single Pane of Glass** | Not enough data | 9.1 (21 reviews) | 
| **Dashboards and Visualization** | Not enough data | 8.8 (22 reviews) | 
| **Performance Baselines** | Not enough data | 8.8 (20 reviews) | 
| **Alerting** | Not enough data | 9.3 (23 reviews) | 

#### Agentic AI - Enterprise Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 5.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | 
| **Decision Making** | Not enough data | 8.0 (5 reviews) | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 82 |
| **Zabbix** | N/A | N/A |

#### Data Preparation

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Data Sources** | 9.1 (67 reviews) | Not enough data | 
| **Indexing** | 9.0 (62 reviews) | Not enough data | 
| **Automated Tagging** | 8.5 (62 reviews) | Not enough data | 
| **Data Blending** | 8.6 (60 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Track Trends** | 9.1 (62 reviews) | Not enough data | 
| **Detect Anomalies** | 9.1 (64 reviews) | Not enough data | 
| **Metric and Event Data** | 9.1 (68 reviews) | Not enough data | 
| **Search** | 9.0 (68 reviews) | Not enough data | 
| **Alerts** | 9.3 (69 reviews) | Not enough data | 
| **Live Tail** | 8.9 (63 reviews) | Not enough data | 

#### Visualization

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Dashboards** | 9.5 (72 reviews) | Not enough data | 
| **Data Discovery** | 9.1 (65 reviews) | Not enough data | 

#### Agentic AI - Log Analysis

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (23 reviews) | Not enough data | 
| **Decision Making** | 8.7 (23 reviews) | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 187 |
| **Zabbix** | 8.5/10 | 19 |

#### Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Performance Baselines** | 8.9 (162 reviews) | 8.5 (13 reviews) | 
| **Performance Analysis** | 9.0 (168 reviews) | 8.8 (14 reviews) | 
| **Performance Monitoring** | 9.2 (170 reviews) | 8.8 (14 reviews) | 
| **AI/ML Assistance** | 7.7 (136 reviews) | 8.1 (8 reviews) | 
| **Multi-System Monitoring** | 8.9 (155 reviews) | 8.9 (15 reviews) | 

#### Response

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Dashboards and Visualization** | 9.1 (171 reviews) | 8.8 (15 reviews) | 
| **Incident Alerting** | 8.9 (163 reviews) | 8.7 (15 reviews) | 
| **Root Cause Analysis (RCA)** | 8.6 (156 reviews) | 8.1 (12 reviews) | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (53 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (53 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (51 reviews) | Not enough data | 
| **Decision Making** | 8.2 (51 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Real User Monitoring (RUM)** | 8.6 (152 reviews) | Feature Not Available | 
| **Second by Second Metrics** | 8.5 (142 reviews) | 8.5 (12 reviews) | 

#### Functionality

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Synthetic Monitoring** | 8.8 (149 reviews) | 8.3 (13 reviews) | 
| **Dynamic Transaction Mapping** | 8.5 (143 reviews) | 7.9 (12 reviews) | 
| **Load Balancing** | 8.2 (138 reviews) | Feature Not Available | 
| **Cloud Observability** | 8.8 (150 reviews) | 8.2 (14 reviews) | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Zabbix** | N/A | N/A |

#### Management

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Configuration Management** | Not enough data | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 
| **Orchestration** | Not enough data | Not enough data | 

#### Functionality

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Extensibility** | Not enough data | Not enough data | 

#### Processes

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Pipeline Control** | Not enough data | Not enough data | 
| **Workflow Visualization** | Not enough data | Not enough data | 
| **Continuous Deployment** | Not enough data | Not enough data | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.6/10 | 37 |
| **Zabbix** | N/A | N/A |

#### Alerts management

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Multi-mode alerts** | 8.4 (34 reviews) | Not enough data | 
| **Opimization alerts** | 8.3 (35 reviews) | Not enough data | 
| **Incident alerts** | 9.0 (36 reviews) | Not enough data | 

#### Monitoring

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Resource utilization** | 8.6 (36 reviews) | Not enough data | 
| **Real-time monitoring** | 9.4 (36 reviews) | Not enough data | 
| **Performance baseline** | 8.7 (36 reviews) | Not enough data | 
| **API monitoring** | 9.1 (36 reviews) | Not enough data | 

#### Automation

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Resolution automation** | 8.1 (35 reviews) | Not enough data | 
| **Automation** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Search** | 8.5 (35 reviews) | Not enough data | 
| **Reporting** | 8.6 (36 reviews) | Not enough data | 
| **Visualization** | 9.0 (36 reviews) | Not enough data | 
| **Track trends** | 8.4 (35 reviews) | Not enough data | 

#### Issue Resolution

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Root cause identification** | 8.3 (36 reviews) | Not enough data | 
| **Resolution guidance** | 8.2 (36 reviews) | Not enough data | 
| **Proactive identification** | 8.8 (36 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 7.9/10 | 37 |
| **Zabbix** | N/A | N/A |

#### Generative AI

| Feature | New Relic | Zabbix | 
|---|---|---|
| **AI Text Generation** | 7.3 (37 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (19 reviews) | Not enough data | 
| **Decision Making** | 8.1 (19 reviews) | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 18 |
| **Zabbix** | N/A | N/A |

#### Telemetry Collection & Ingestion - Observability

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Multi-Telemetry Ingestion** | 9.2 (16 reviews) | Not enough data | 
| **OpenTelemetry Support** | 9.4 (16 reviews) | Not enough data | 

#### Agentic AI - Observability Software

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 9.0 (15 reviews) | Not enough data | 

#### Visualization & Dashboards - Observability

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Service Dependency Mapping** | 9.4 (16 reviews) | Not enough data | 
| **Unified Dashboard** | 9.0 (16 reviews) | Not enough data | 
| **Trace Visualization** | 9.2 (16 reviews) | Not enough data | 

#### Correlation & Root Cause Analysis - Observability

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Cross-Telemetry Correlation** | 9.2 (16 reviews) | Not enough data | 
| **Root Cause Detection** | 9.4 (17 reviews) | Not enough data | 
| **Intelligent Alerting** | 9.3 (16 reviews) | Not enough data | 

#### Scalability & Ecosystem Integration - Observability

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Kubernetes Monitoring** | 8.9 (16 reviews) | Not enough data | 
| **Hybrid/Multi-Cloud Support** | 8.8 (16 reviews) | Not enough data | 

#### AI Features - Observability

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Predictive Insights** | 8.2 (16 reviews) | Not enough data | 
| **AI-Generated Incident Summaries** | 8.5 (16 reviews) | Not enough data | 
| **AI Anomaly Detection** | 9.0 (16 reviews) | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **Zabbix** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | New Relic | Zabbix | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Observability Software](https://www.g2.com/categories/observability-software)

**Unique to New Relic (8):** [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Incident Management Software](https://www.g2.com/categories/incident-management), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to Zabbix (4):** [Hardware Monitoring Software](https://www.g2.com/categories/hardware-monitoring), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring)


---
## Reviewer Demographics

### By Company Size

| Segment | New Relic | Zabbix | 
|---|---|---|
| **Small-Business** | 27.9% | 20.2% | 
| **Mid-Market** | 42.5% | 52.2% | 
| **Enterprise** | 29.5% | 27.6% | 

### By Industry

#### New Relic

- **Information Technology and Services:** 25.1%
- **Computer Software:** 17.6%
- **Financial Services:** 8.7%
- **Internet:** 8.0%
- **Retail:** 2.3%
- **Banking:** 2.0%
- **Entertainment:** 2.0%
- **Marketing and Advertising:** 1.8%
- **Education Management:** 1.8%
- **Telecommunications:** 1.2%
- **Other:** 29.5%

#### Zabbix

- **Information Technology and Services:** 31.0%
- **Telecommunications:** 15.8%
- **Computer Software:** 11.8%
- **Computer & Network Security:** 5.4%
- **Internet:** 3.9%
- **Computer Networking:** 3.4%
- **Banking:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Utilities:** 1.5%
- **Retail:** 1.5%
- **Other:** 21.7%

---
## Alternatives

### Alternatives to New Relic

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (476 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (319 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (397 reviews)
- [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (199 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)

### Alternatives to Zabbix

- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)
- [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) — 4.6/5 stars (217 reviews)
- [Paessler PRTG](https://www.g2.com/products/paessler-prtg/reviews) — 4.7/5 stars (209 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Icinga Infrastructure Monitoring](https://www.g2.com/products/icinga-infrastructure-monitoring/reviews) — 4.4/5 stars (22 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (476 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [Netdata](https://www.g2.com/products/netdata/reviews) — 4.6/5 stars (54 reviews)
- [Centreon Infra Monitoring](https://www.g2.com/products/centreon-infra-monitoring/reviews) — 4.6/5 stars (92 reviews)

---
## Top Discussions

### New Relic

- Title: [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) — 2 comments
  > **Top comment:** "Hi there! Thanks for your question. Full stack visibility refers to the ability to visualize, analyze, and troubleshoot your entire software stack in one..."
- Title: [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) — 1 comment
  > **Top comment:** "Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI..."

### Zabbix

- Title: [What is Zabbix used for?](https://www.g2.com/discussions/what-is-zabbix-used-for) — 2 comments
  > **Top comment:** "Monitoring and Alerting."
- Title: [Has a way zabbix to work without agents?](https://www.g2.com/discussions/44971-has-a-way-zabbix-to-work-without-agents) — 2 comments, 1 upvote
  > **Top comment:** "Zabbix does not require agents to use, you can setup templates to use SNMP data, however you'll gain more insight by using the appropriate agent on the..."
- Title: [Is zabbix a DevOps tool?](https://www.g2.com/discussions/is-zabbix-a-devops-tool) — 1 comment
  > **Top comment:** "Yes, we can use to monitor existing infrastructure. "
- Title: [Is zabbix safe?](https://www.g2.com/discussions/is-zabbix-safe) — 1 comment
  > **Top comment:** "it is necessary to put security on the server for attacks"
- Title: [What can you monitor with Zabbix?](https://www.g2.com/discussions/what-can-you-monitor-with-zabbix) — 1 comment
  > **Top comment:** "Every windows and linux device. You have to install an agent on all the devices you want to monitor"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/new-relic-vs-zabbix)