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Compare New Relic One Software and Uptime.com 
Featured Products
At a Glance
Market Segments
Mid-Market (42.1% of reviews)
Mid-Market (39.8% of reviews)
Entry-Level Pricing
$0.00
Starting at $7.00 Per Month
New Relic
Star Rating
(584)4.4 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansUptime.com
Star Rating
(322)4.6 out of 5
Market Segments
Mid-Market (39.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $7.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Uptime.com excels in ease of use, with many users highlighting how quickly they can set up monitoring without complications. One user mentioned, "Uptime taken a quick action once any application down and give us proper information," showcasing its reliability in critical situations.
- Users say that New Relic offers a robust unified observability platform, which integrates application performance metrics, logs, alerts, and dashboards. This comprehensive approach makes it easier for teams to spot issues quickly, as noted by a reviewer who appreciated the platform's ability to bring everything together in one location.
- Reviewers mention that Uptime.com provides excellent customer support, available 24/7, which is a significant advantage for businesses needing immediate assistance. Users have expressed satisfaction with the support team's responsiveness, enhancing their overall experience with the tool.
- According to verified reviews, New Relic's sophisticated synthetic monitoring feature is a standout, allowing users to simulate human interactions for testing. One user praised its ability to deploy scripts from various locations, which adds a layer of flexibility in monitoring.
- G2 reviewers highlight that Uptime.com is particularly strong in real user monitoring, with users appreciating its capability to capture performance data effectively. This feature helps identify bottlenecks and improve user experience, making it a valuable tool for businesses focused on performance optimization.
- Users report that while New Relic is user-friendly, some find its implementation process slightly more complex compared to Uptime.com. A reviewer noted, "new relic has ease of use and implementation," but others have indicated that it may require more time to fully leverage its capabilities.
Pricing
Entry-Level Pricing
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Uptime.com
Website Monitoring
Starting at $7.00
Per Month
- Uptime Monitoring
- Transaction Monitoring
- API Monitoring
Free Trial
New Relic
Free Trial is available
Uptime.com
Free Trial is available
Ratings
Meets Requirements
8.9
496
9.1
266
Ease of Use
8.4
502
9.3
270
Ease of Setup
8.7
284
9.1
238
Ease of Admin
8.5
198
9.0
194
Quality of Support
8.6
437
9.3
215
Has the product been a good partner in doing business?
8.5
190
9.3
173
Product Direction (% positive)
8.6
495
9.1
251
Features by Category
Functionality
Not enough data
9.0
191
Not enough data
9.4
200
Not enough data
9.3
187
Not enough data
8.8
187
Not enough data
9.0
172
Not enough data
8.7
171
Agentic AI - Website Monitoring
Not enough data
7.2
54
Not enough data
7.4
54
Not enough data
7.4
58
Not enough data
6.9
53
Not enough data
7.0
53
Not enough data
7.1
53
Not enough data
7.4
55
Experience
9.5
22
Not enough data
9.0
20
Not enough data
9.0
21
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
Management
8.9
19
Not enough data
9.0
21
Not enough data
8.3
19
Not enough data
Performance
9.5
21
Not enough data
9.5
22
Not enough data
9.5
22
Not enough data
9.6
20
Not enough data
Monitoring
8.9
88
Not enough data
8.7
91
Not enough data
8.9
86
Not enough data
9.0
89
Not enough data
8.8
21
Not enough data
Administration
8.6
85
Not enough data
8.5
81
Not enough data
8.5
77
Not enough data
8.8
20
Not enough data
Analysis
8.8
87
Not enough data
9.3
90
Not enough data
7.9
78
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
8.2
18
Not enough data
8.2
18
Not enough data
7.9
18
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.1
17
Not enough data
8.0
17
Not enough data
Monitoring
9.5
73
Not enough data
9.4
72
Not enough data
9.1
59
Not enough data
7.9
18
Not enough data
Management Tools
8.7
56
Not enough data
9.2
62
Not enough data
8.9
61
Not enough data
Generative AI
7.9
29
Not enough data
8.0
30
Not enough data
Agentic AI - Incident Management
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Not enough data
Functionality
9.8
11
Not enough data
10.0
10
Not enough data
9.8
14
Not enough data
Issue Resolution
9.3
14
Not enough data
9.5
14
Not enough data
9.6
12
Not enough data
Management
9.6
15
Not enough data
9.7
15
Not enough data
9.4
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.3
100
Not enough data
9.2
102
Not enough data
9.0
99
Not enough data
Monitoring and Management
8.8
94
Not enough data
9.0
98
Not enough data
9.2
101
Not enough data
Agentic AI - Log Monitoring
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Not enough data
Visibility
9.2
94
Not enough data
9.2
91
Not enough data
9.0
91
Not enough data
Monitoring and Management
8.8
87
Not enough data
8.4
85
Not enough data
8.7
88
Not enough data
8.9
91
Not enough data
8.9
89
Not enough data
8.9
87
Not enough data
Cloud environment support
8.9
77
Not enough data
8.4
73
Not enough data
Agentic AI - Server Monitoring
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
Not enough data
Data Preparation
9.1
68
Not enough data
9.0
63
Not enough data
8.5
63
Not enough data
8.7
61
Not enough data
Analysis
9.1
63
Not enough data
9.1
65
Not enough data
9.2
70
Not enough data
9.1
69
Not enough data
9.4
70
Not enough data
8.9
65
Not enough data
Visualization
9.5
74
Not enough data
9.1
66
Not enough data
Agentic AI - Log Analysis
8.8
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Not enough data
Monitoring
8.9
163
Not enough data
9.0
168
Not enough data
9.2
169
Not enough data
7.7
137
Not enough data
8.8
153
Not enough data
Response
9.1
169
Not enough data
8.9
163
Not enough data
8.6
154
Not enough data
Agentic AI - Application Performance Monitoring (APM)
8.5
53
Not enough data
8.7
53
Not enough data
8.5
54
Not enough data
8.4
52
Not enough data
8.2
52
Not enough data
Performance
8.6
151
Not enough data
8.5
143
Not enough data
Functionality
8.8
150
Not enough data
8.5
144
Not enough data
8.2
139
Not enough data
8.8
151
Not enough data
Alerts management
8.4
34
Not enough data
8.3
35
Not enough data
9.0
36
Not enough data
Monitoring
8.6
36
Not enough data
9.4
36
Not enough data
8.7
36
Not enough data
9.1
36
Not enough data
Automation
8.1
35
Not enough data
8.4
36
Not enough data
Analysis
8.5
35
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
8.4
35
Not enough data
Issue Resolution
8.3
36
Not enough data
8.2
36
Not enough data
8.8
36
Not enough data
Generative AI
7.3
37
6.5
49
Agentic AI - IT Alerting
7.9
19
6.4
36
8.0
19
7.0
36
7.9
19
7.1
38
7.9
19
6.6
36
7.8
19
6.1
34
8.0
19
6.6
35
8.1
19
6.6
35
Telemetry Collection & Ingestion - Observability
9.2
16
Not enough data
9.4
16
Not enough data
Agentic AI - Observability Software
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Not enough data
Visualization & Dashboards - Observability
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Not enough data
Correlation & Root Cause Analysis - Observability
9.2
16
Not enough data
9.4
17
Not enough data
9.3
16
Not enough data
Scalability & Ecosystem Integration - Observability
8.9
16
Not enough data
8.8
16
Not enough data
AI Features - Observability
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Not enough data
Categories
Categories
Shared Categories
New Relic and Uptime.com are categorized as IT Alerting
Reviews
Reviewers' Company Size
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Uptime.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Computer Software
17.7%
Financial Services
8.9%
Internet
8.0%
Retail
2.3%
Other
38.0%
Information Technology and Services
18.0%
Computer Software
16.7%
Computer & Network Security
7.5%
Financial Services
6.1%
Retail
3.7%
Other
48.0%
Alternatives
Discussions
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
Uptime.com has no more discussions with answers
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