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Compare New Relic One Software and Uptime.com 
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At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Mid-Market (40.1% of reviews)
Entry-Level Pricing
$0.00
Starting at $7.00 Per Month
New Relic
Star Rating
(569)4.4 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansUptime.com
Star Rating
(281)4.6 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Entry-Level Pricing
Starting at $7.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Uptime.com excels in ease of use with a score of 9.3, while New Relic trails behind at 8.4. Reviewers mention that Uptime.com’s intuitive dashboard and straightforward navigation make it a favorite among users who prioritize user-friendly interfaces.
- Reviewers mention that Uptime.com has a higher ease of setup score of 9.1 compared to New Relic's 8.7. Users say that Uptime.com’s quick installation process and clear documentation significantly reduce the time to get started, making it ideal for teams looking to implement monitoring solutions swiftly.
- Users on G2 highlight Uptime.com’s quality of support, scoring 9.3, which surpasses New Relic’s 8.5. Reviewers say that Uptime.com’s customer service is responsive and knowledgeable, often resolving issues faster than expected, while New Relic users report longer wait times for support queries.
- Reviewers mention that Uptime.com has a higher score for meeting requirements at 9.1, compared to New Relic’s 8.9. Users say that Uptime.com’s comprehensive monitoring features, such as real-time alerts and uptime checks, align closely with their operational needs, whereas some New Relic users feel certain features are more complex than necessary.
- G2 users report that New Relic outperforms Uptime.com in AI capabilities, particularly in autonomous task execution (7.7 vs. 6.4) and proactive assistance (7.8 vs. 6.5). Reviewers mention that New Relic’s advanced analytics and machine learning features provide deeper insights and automation, which are beneficial for larger organizations with complex needs.
- Users say that Uptime.com shines in its market segment, with 39.3% of reviews coming from mid-market users, while New Relic has a slightly higher 43.5%. Reviewers mention that Uptime.com’s pricing model starting at $7.00 is more accessible for smaller businesses, making it a preferred choice for mid-market companies looking for cost-effective solutions.
Pricing
Entry-Level Pricing
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Uptime.com
Website Monitoring
Starting at $7.00
Per Month
- Uptime Monitoring
- Transaction Monitoring
- API Monitoring
Free Trial
New Relic
Free Trial is available
Uptime.com
Free Trial is available
Ratings
Meets Requirements
8.9
485
9.1
244
Ease of Use
8.4
491
9.3
248
Ease of Setup
8.7
274
9.1
217
Ease of Admin
8.5
196
9.0
183
Quality of Support
8.5
427
9.3
199
Has the product been a good partner in doing business?
8.5
188
9.3
164
Product Direction (% positive)
8.6
484
9.0
230
Features by Category
Functionality
Not enough data
8.9
181
Not enough data
9.3
187
Not enough data
9.3
176
Not enough data
8.8
182
Not enough data
9.0
168
Not enough data
8.7
165
Agentic AI - Website Monitoring
Not enough data
7.1
51
Not enough data
7.3
51
Not enough data
7.2
51
Not enough data
6.9
50
Not enough data
7.0
50
Not enough data
7.0
50
Not enough data
7.3
52
Experience
9.5
20
Not enough data
8.9
19
Not enough data
8.9
19
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
9.2
8
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Management
8.8
18
Not enough data
9.0
20
Not enough data
8.3
19
Not enough data
Performance
9.6
19
Not enough data
9.6
20
Not enough data
9.4
20
Not enough data
9.6
19
Not enough data
Monitoring
8.9
87
Not enough data
8.7
90
Not enough data
8.9
85
Not enough data
9.0
88
Not enough data
8.8
20
Not enough data
Administration
8.6
85
Not enough data
8.5
81
Not enough data
8.5
77
Not enough data
8.8
20
Not enough data
Analysis
8.8
87
Not enough data
9.3
89
Not enough data
7.9
78
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
8.2
18
Not enough data
8.2
18
Not enough data
7.9
18
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.1
17
Not enough data
8.0
17
Not enough data
Monitoring
9.5
71
Not enough data
9.3
70
Not enough data
9.1
58
Not enough data
7.7
17
Not enough data
Management Tools
8.6
55
Not enough data
9.2
61
Not enough data
8.8
59
Not enough data
Generative AI
7.9
28
Not enough data
7.9
29
Not enough data
Agentic AI - Incident Management
8.3
15
Not enough data
8.1
15
Not enough data
8.1
15
Not enough data
8.2
15
Not enough data
7.9
15
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
Functionality
9.8
11
Not enough data
10.0
10
Not enough data
9.8
14
Not enough data
Issue Resolution
9.3
14
Not enough data
9.5
14
Not enough data
9.6
12
Not enough data
Management
9.6
15
Not enough data
9.7
15
Not enough data
9.4
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.2
97
Not enough data
9.2
97
Not enough data
9.0
96
Not enough data
Monitoring and Management
8.8
91
Not enough data
9.0
95
Not enough data
9.1
97
Not enough data
Agentic AI - Log Monitoring
8.3
32
Not enough data
8.3
32
Not enough data
8.3
32
Not enough data
8.3
32
Not enough data
8.2
32
Not enough data
8.5
32
Not enough data
8.4
32
Not enough data
Visibility
9.1
91
Not enough data
9.2
89
Not enough data
9.0
90
Not enough data
Monitoring and Management
8.7
85
Not enough data
8.4
84
Not enough data
8.6
87
Not enough data
8.9
90
Not enough data
8.9
88
Not enough data
8.9
86
Not enough data
Cloud environment support
8.9
75
Not enough data
8.4
71
Not enough data
Agentic AI - Server Monitoring
8.3
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.3
18
Not enough data
8.5
17
Not enough data
8.5
16
Not enough data
Data Preparation
9.1
65
Not enough data
9.0
60
Not enough data
8.4
60
Not enough data
8.7
58
Not enough data
Analysis
9.1
61
Not enough data
9.1
62
Not enough data
9.1
66
Not enough data
9.0
66
Not enough data
9.3
66
Not enough data
9.0
62
Not enough data
Visualization
9.5
70
Not enough data
9.1
63
Not enough data
Agentic AI - Log Analysis
8.7
21
Not enough data
8.6
22
Not enough data
8.5
22
Not enough data
8.6
22
Not enough data
8.6
22
Not enough data
8.7
22
Not enough data
8.6
22
Not enough data
Monitoring
8.9
159
Not enough data
9.0
161
Not enough data
9.1
161
Not enough data
7.7
134
Not enough data
8.8
149
Not enough data
Response
9.1
163
Not enough data
8.9
158
Not enough data
8.6
149
Not enough data
Agentic AI - Application Performance Monitoring (APM)
8.4
49
Not enough data
8.6
49
Not enough data
8.4
50
Not enough data
8.3
49
Not enough data
8.2
50
Not enough data
Performance
8.6
145
Not enough data
8.4
139
Not enough data
Functionality
8.8
146
Not enough data
8.5
140
Not enough data
8.2
135
Not enough data
8.8
146
Not enough data
Alerts management
8.4
34
Not enough data
8.3
35
Not enough data
9.0
36
Not enough data
Monitoring
8.6
36
Not enough data
9.4
36
Not enough data
8.7
36
Not enough data
9.1
36
Not enough data
Automation
8.1
35
Not enough data
8.4
36
Not enough data
Analysis
8.5
35
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
8.4
35
Not enough data
Issue Resolution
8.3
36
Not enough data
8.2
36
Not enough data
8.8
36
Not enough data
Generative AI
7.3
36
6.5
48
Agentic AI - IT Alerting
7.8
18
6.4
36
7.9
18
6.9
35
7.8
18
7.1
38
7.8
18
6.6
36
7.7
18
6.1
34
7.9
18
6.6
35
8.0
18
6.6
35
Telemetry Collection & Ingestion - Observability
9.1
15
Not enough data
9.3
15
Not enough data
Agentic AI - Observability Software
8.5
14
Not enough data
8.5
14
Not enough data
8.7
14
Not enough data
8.7
14
Not enough data
8.5
14
Not enough data
8.8
14
Not enough data
8.9
14
Not enough data
Visualization & Dashboards - Observability
9.3
15
Not enough data
8.9
15
Not enough data
9.1
15
Not enough data
Correlation & Root Cause Analysis - Observability
9.1
15
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
Scalability & Ecosystem Integration - Observability
8.8
15
Not enough data
8.7
15
Not enough data
AI Features - Observability
8.1
15
Not enough data
8.4
15
Not enough data
8.9
15
Not enough data
Categories
Categories
Shared Categories
New Relic and Uptime.com are categorized as IT Alerting
Reviews
Reviewers' Company Size
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Uptime.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.1%
Computer Software
17.9%
Financial Services
8.2%
Internet
8.0%
Retail
2.4%
Other
38.4%
Information Technology and Services
17.3%
Computer Software
15.8%
Computer & Network Security
7.7%
Financial Services
5.9%
Retail
3.7%
Other
49.6%
Alternatives
Discussions
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
Uptime.com has no more discussions with answers
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