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At a Glance
Market Segments
Mid-Market (42.3% of reviews)
Small-Business (70.0% of reviews)
Entry-Level Pricing
$0.00
$49/mo 100,000 Page Views
New Relic
Star Rating
(580)4.4 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansTrackJS
Star Rating
(20)4.7 out of 5
Market Segments
Small-Business (70.0% of reviews)
Pros & Cons
Entry-Level Pricing
$49/mo 100,000 Page Views
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TrackJS excels in real-time monitoring with a score of 9.6, providing immediate insights into application performance, while New Relic, with a score of 8.9, offers solid real-time monitoring but lacks the same level of immediacy.
- Reviewers mention that TrackJS's user-friendly interface contributes to its high ease of use rating of 9.7, making it accessible for small businesses, whereas New Relic's interface, rated at 8.2, can be more complex and less intuitive for new users.
- G2 users highlight TrackJS's strong performance in bug reporting, particularly its constant monitoring and timely alerts, which scored 9.5 and 9.3 respectively, while New Relic's similar features received lower scores, indicating potential delays in alert notifications.
- Reviewers say that TrackJS's artificial intelligence capabilities, rated at 9.8, significantly enhance its functionality, allowing for better predictive analytics, whereas New Relic's AI features, while competent, scored lower at 7.6, suggesting less advanced capabilities.
- Users on G2 report that TrackJS's session replay feature, rated at 8.8, provides valuable insights into user behavior, which is particularly beneficial for small businesses looking to improve user experience, while New Relic's session replay capabilities are less emphasized in user reviews.
- Reviewers mention that TrackJS's focus on small businesses, with 66.7% of reviews coming from this segment, allows it to tailor its features effectively, while New Relic, with a focus on mid-market users, may not address the specific needs of smaller companies as effectively.
Pricing
Entry-Level Pricing
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
TrackJS
Starter
$49/mo
100,000 Page Views
Getting started with your first site.
- Unlimited Users
- 1 Application
- 10 Day Retention
Free Trial
New Relic
Free Trial is available
TrackJS
Free Trial is available
Ratings
Meets Requirements
8.9
494
9.6
14
Ease of Use
8.4
500
9.6
14
Ease of Setup
8.7
283
9.4
6
Ease of Admin
8.5
197
10.0
5
Quality of Support
8.6
436
9.7
11
Has the product been a good partner in doing business?
8.5
189
10.0
5
Product Direction (% positive)
8.6
493
8.2
13
Features by Category
Experience
9.5
22
Not enough data
9.0
20
Not enough data
9.0
21
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
Management
8.9
19
Not enough data
9.0
21
Not enough data
8.3
19
Not enough data
Performance
9.5
21
Not enough data
9.5
22
Not enough data
9.5
22
Not enough data
9.6
20
Not enough data
Monitoring
8.9
89
Not enough data
8.7
92
Not enough data
8.9
87
Not enough data
9.1
90
Not enough data
8.9
22
Not enough data
Administration
8.6
86
Not enough data
8.6
82
Not enough data
8.5
78
Not enough data
8.8
21
Not enough data
Analysis
8.8
88
Not enough data
9.3
91
Not enough data
7.9
79
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
8.3
19
Not enough data
8.3
19
Not enough data
8.0
19
Not enough data
8.0
19
Not enough data
8.2
19
Not enough data
8.2
19
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.2
18
Not enough data
8.1
18
Not enough data
Bug Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Monitoring
Not enough data
9.4
9
Not enough data
9.0
8
Not enough data
7.5
6
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Crash Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Crash Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.5
73
Not enough data
9.4
72
Not enough data
9.1
59
Not enough data
7.9
18
Not enough data
Management Tools
8.7
56
Not enough data
9.2
62
Not enough data
8.9
61
Not enough data
Generative AI
7.9
29
Not enough data
8.0
30
Not enough data
Agentic AI - Incident Management
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Not enough data
Functionality
9.8
11
Not enough data
10.0
10
Not enough data
9.8
14
Not enough data
Issue Resolution
9.3
14
Not enough data
9.5
14
Not enough data
9.6
12
Not enough data
Management
9.6
15
Not enough data
9.7
15
Not enough data
9.4
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.3
100
Not enough data
9.2
102
Not enough data
9.0
99
Not enough data
Monitoring and Management
8.8
94
Not enough data
9.0
98
Not enough data
9.2
101
Not enough data
Agentic AI - Log Monitoring
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Not enough data
Visibility
9.2
94
Not enough data
9.2
91
Not enough data
9.0
91
Not enough data
Monitoring and Management
8.8
87
Not enough data
8.4
85
Not enough data
8.7
88
Not enough data
8.9
91
Not enough data
8.9
89
Not enough data
8.9
87
Not enough data
Cloud environment support
8.9
77
Not enough data
8.4
73
Not enough data
Agentic AI - Server Monitoring
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
Not enough data
Data Preparation
9.1
68
Not enough data
9.0
63
Not enough data
8.5
63
Not enough data
8.7
61
Not enough data
Analysis
9.1
63
Not enough data
9.1
65
Not enough data
9.2
69
Not enough data
9.1
69
Not enough data
9.4
70
Not enough data
8.9
64
Not enough data
Visualization
9.5
73
Not enough data
9.1
66
Not enough data
Agentic AI - Log Analysis
8.8
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Not enough data
Monitoring
8.9
164
Not enough data
9.0
168
Not enough data
9.2
168
Not enough data
7.8
138
Not enough data
8.8
153
Not enough data
Response
9.1
170
Not enough data
8.9
164
Not enough data
8.6
155
Not enough data
Agentic AI - Application Performance Monitoring (APM)
8.5
54
Not enough data
8.7
54
Not enough data
8.6
55
Not enough data
8.5
53
Not enough data
8.3
53
Not enough data
Performance
8.6
152
Not enough data
8.5
144
Not enough data
Functionality
8.8
151
Not enough data
8.5
145
Not enough data
8.2
140
Not enough data
8.8
151
Not enough data
Alerts management
8.4
34
Not enough data
8.3
35
Not enough data
9.0
36
Not enough data
Monitoring
8.6
36
Not enough data
9.4
36
Not enough data
8.7
36
Not enough data
9.1
36
Not enough data
Automation
8.1
35
Not enough data
8.4
36
Not enough data
Analysis
8.5
35
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
8.4
35
Not enough data
Issue Resolution
8.3
36
Not enough data
8.2
36
Not enough data
8.8
36
Not enough data
Generative AI
7.3
37
Not enough data
Agentic AI - IT Alerting
7.9
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
7.9
19
Not enough data
7.8
19
Not enough data
8.0
19
Not enough data
8.1
19
Not enough data
Telemetry Collection & Ingestion - Observability
9.2
16
Not enough data
9.4
16
Not enough data
Agentic AI - Observability Software
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Not enough data
Visualization & Dashboards - Observability
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Not enough data
Correlation & Root Cause Analysis - Observability
9.2
16
Not enough data
9.4
16
Not enough data
9.3
16
Not enough data
Scalability & Ecosystem Integration - Observability
8.9
16
Not enough data
8.8
16
Not enough data
AI Features - Observability
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
New Relic and TrackJS are categorized as Application Performance Monitoring (APM)
Reviews
Reviewers' Company Size
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TrackJS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.1%
Computer Software
17.9%
Financial Services
8.6%
Internet
7.9%
Retail
2.3%
Other
38.2%
Computer Software
45.0%
Information Technology and Services
25.0%
Retail
5.0%
Newspapers
5.0%
Marketing and Advertising
5.0%
Other
15.0%
Discussions
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
TrackJS has no discussions with answers
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