# New Relic vs ThousandEyes Comparison
---
## AI Generated Summary
- **G2 reviewers report** that New Relic excels in providing a unified observability platform, integrating APM, logs, metrics, traces, and infrastructure monitoring seamlessly. Users appreciate the real-time dashboards and distributed tracing capabilities, which help DevOps teams detect anomalies early and reduce downtime.
- **Users say** ThousandEyes stands out for its detailed analytics and performance metrics across WAN links, offering insights into latency, packet loss, and jitter. This level of visibility is crucial for diagnosing network problems, making it a valuable tool for organizations focused on network performance.
- **Reviewers mention** that New Relic's user interface is highly praised for its enhanced capabilities, allowing users to access all infrastructure-related dashboards, logs, metrics, and traces in one place. This powerful APM tool is particularly noted for its customizable features, which cater to diverse user needs.
- **According to verified reviews** , ThousandEyes provides unique visibility into network hops during synthetic tests, a feature not commonly found in many mainstream observability tools. This capability is particularly beneficial for enterprises that require in-depth network monitoring.
- **G2 reviewers highlight** that while both products offer strong support quality, New Relic's ease of setup is slightly more favorable, with users noting a smoother onboarding experience. This can be a significant advantage for teams looking to implement monitoring solutions quickly.
- **Users report** that ThousandEyes and New Relic both receive high marks for their overall quality, but New Relic's larger user base and more recent reviews suggest a more robust and actively engaged community, which can be beneficial for ongoing support and feature development.



| | New Relic | ThousandEyes | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 583 | 80 | 
| **Largest Market Segment** | Mid-Market (42.5% of reviews) | Enterprise (79.7% of reviews) | 
| **Entry Level Price** | $0.00 | No pricing available | 

---
## Top Pros & Cons

### New Relic

Pros:
- Ease of Use (150 reviews)
- Real-time Monitoring (137 reviews)

Cons:
- Expensive (83 reviews)
- Pricing Issues (68 reviews)

### ThousandEyes

Pros:
- Features (2 reviews)
- Insights (2 reviews)

Cons:
- Complex Configuration (1 reviews)
- Complex Interface (1 reviews)

---
## Ratings Comparison
| Rating | New Relic | ThousandEyes | 
|---|---|---|
  | **Meets Requirements** | 8.9 (498 reviews) | 8.9 (72 reviews) | 
  | **Ease of Use** | 8.4 (504 reviews) | 8.2 (74 reviews) | 
  | **Ease of Setup** | 8.7 (286 reviews) | 8.2 (43 reviews) | 
  | **Ease of Admin** | 8.5 (199 reviews) | 8.5 (42 reviews) | 
  | **Quality of Support** | 8.5 (438 reviews) | 8.6 (69 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (191 reviews) | 8.9 (40 reviews) | 
  | **Product Direction (% positive)** | 8.6 (497 reviews) | 9.2 (77 reviews) | 

---
## Pricing

### New Relic

#### Entry-Level Pricing

Plan: Free (Forever)

Price: $0.00

Description: Start using New Relic with all the features you need for free forever.

Key Features:
- 1 free full user 
- Unlimited free basic users 
- Unlimited hosts and CPUs

[Browse all 4 editions](https://www.g2.com/products/new-relic/pricing)

#### Free Trial

Yes

### ThousandEyes

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.2/10 | 23 |
| **ThousandEyes** | N/A | N/A |

#### Experience

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Real-Time Monitoring** | 9.5 (23 reviews) | Not enough data | 
| **Session Replay** | 9.0 (20 reviews) | Not enough data | 
| **Behavioral Analysis** | 9.0 (22 reviews) | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 9.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 
| **Decision Making** | 8.9 (9 reviews) | Not enough data | 

#### Management

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Content Management** | 8.9 (19 reviews) | Not enough data | 
| **Alerts** | 9.1 (22 reviews) | Not enough data | 
| **Budget Analysis** | 8.3 (19 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Uptime Monitoring** | 9.5 (21 reviews) | Not enough data | 
| **Performance Monitoring** | 9.6 (23 reviews) | Not enough data | 
| **Issue Tracking** | 9.5 (23 reviews) | Not enough data | 
| **Resource Monitoring** | 9.6 (20 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **ThousandEyes** | 8.7/10 | 50 |

#### Functionality

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.9 (48 reviews) | 
| **Alerting** | Not enough data | 8.5 (48 reviews) | 
| **Improvement Suggestions** | Not enough data | Feature Not Available | 
| **Multi-Network Capability** | Not enough data | 8.5 (40 reviews) | 

#### Monitoring - Network Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.5 (41 reviews) | 
| **Data Visualization** | Not enough data | 8.7 (47 reviews) | 
| **Path Analysis** | Not enough data | 9.0 (45 reviews) | 

#### Analytics - Network Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 99 |
| **ThousandEyes** | 9.0/10 | 27 |

#### Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Usage Monitoring** | 8.9 (89 reviews) | 9.2 (23 reviews) | 
| **Database Monitoring** | 8.7 (91 reviews) | 8.7 (14 reviews) | 
| **API Monitoring** | 8.9 (86 reviews) | 8.9 (18 reviews) | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 9.0 (89 reviews) | 9.3 (23 reviews) | 
| **Security and Compliance Monitoring** | 8.8 (21 reviews) | Not enough data | 

#### Administration

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Activity Monitoring** | 8.6 (85 reviews) | 9.0 (20 reviews) | 
| **Multi-Cloud Management** | 8.5 (81 reviews) | 8.9 (16 reviews) | 
| **Automation** | 8.5 (77 reviews) | Feature Not Available | 
| **Auto-Scaling & Resource Optimization** | 8.8 (20 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Reporting** | 8.8 (87 reviews) | 8.8 (23 reviews) | 
| **Dashboards and Visualizations** | 9.3 (90 reviews) | 9.0 (24 reviews) | 
| **Spend Forecasting and Optimization** | 7.9 (78 reviews) | Feature Not Available | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Multi-step Planning** | 8.2 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (18 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (18 reviews) | Not enough data | 
| **Decision Making** | 8.1 (18 reviews) | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **AI-Powered Anomaly Detection** | 8.1 (17 reviews) | Not enough data | 
| **AI-Driven Insight Recommendations** | 8.0 (17 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 75 |
| **ThousandEyes** | N/A | N/A |

#### Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Constant Monitoring** | 9.5 (73 reviews) | Not enough data | 
| **Timely Alerts** | 9.4 (72 reviews) | Not enough data | 
| **TIcket Accuracy** | 9.1 (59 reviews) | Not enough data | 
| **AI Monitoring** | 7.9 (18 reviews) | Not enough data | 

#### Management Tools

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Ticket Assignment** | 8.7 (56 reviews) | Not enough data | 
| **Standardization** | 9.2 (62 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.9 (61 reviews) | Not enough data | 

#### Generative AI

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **AI Text Generation** | 7.9 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (16 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (16 reviews) | Not enough data | 
| **Decision Making** | 8.4 (16 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.6/10 | 15 |
| **ThousandEyes** | N/A | N/A |

#### Functionality

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Artificial Intelligence** | 9.8 (11 reviews) | Not enough data | 
| **Machine Learning** | 10.0 (10 reviews) | Not enough data | 
| **Systems Monitoring** | 9.8 (14 reviews) | Not enough data | 

#### Issue Resolution

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Root Cause Identification** | 9.3 (14 reviews) | Not enough data | 
| **Proactive Identification** | 9.5 (14 reviews) | Not enough data | 
| **Resolution Guidance** | 9.6 (12 reviews) | Not enough data | 

#### Management

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **System Integration** | 9.6 (15 reviews) | Not enough data | 
| **Alerting** | 9.7 (15 reviews) | Not enough data | 
| **Reporting** | 9.4 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 106 |
| **ThousandEyes** | N/A | N/A |

#### Visibility

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (100 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.2 (102 reviews) | Not enough data | 
| **Reporting** | 9.0 (99 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Automation** | 8.8 (94 reviews) | Not enough data | 
| **Performance Baseline** | 9.0 (98 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.2 (101 reviews) | Not enough data | 

#### Agentic AI - Log Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (33 reviews) | Not enough data | 
| **Decision Making** | 8.3 (34 reviews) | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 99 |
| **ThousandEyes** | N/A | N/A |

#### Visibility 

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (95 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.2 (92 reviews) | Not enough data | 
| **Reporting** | 9.0 (91 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Multi-Server Management** | 8.8 (87 reviews) | Not enough data | 
| **Automation** | 8.4 (85 reviews) | Not enough data | 
| **Performance Baseline** | 8.7 (88 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (91 reviews) | Not enough data | 
| **Immediate Alert Notification** | 8.9 (89 reviews) | Not enough data | 
| **Proactive Server Monitoring Software** | 8.9 (87 reviews) | Not enough data | 

#### Cloud environment support

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | 8.9 (77 reviews) | Not enough data | 
| **Software Scaling** | 8.4 (73 reviews) | Not enough data | 

#### Agentic AI - Server Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (17 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (18 reviews) | Not enough data | 
| **Decision Making** | 8.6 (17 reviews) | Not enough data | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 82 |
| **ThousandEyes** | N/A | N/A |

#### Data Preparation

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Data Sources** | 9.1 (67 reviews) | Not enough data | 
| **Indexing** | 9.0 (62 reviews) | Not enough data | 
| **Automated Tagging** | 8.5 (62 reviews) | Not enough data | 
| **Data Blending** | 8.6 (60 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Track Trends** | 9.1 (62 reviews) | Not enough data | 
| **Detect Anomalies** | 9.1 (64 reviews) | Not enough data | 
| **Metric and Event Data** | 9.1 (68 reviews) | Not enough data | 
| **Search** | 9.0 (68 reviews) | Not enough data | 
| **Alerts** | 9.3 (69 reviews) | Not enough data | 
| **Live Tail** | 8.9 (63 reviews) | Not enough data | 

#### Visualization

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Dashboards** | 9.5 (72 reviews) | Not enough data | 
| **Data Discovery** | 9.1 (65 reviews) | Not enough data | 

#### Agentic AI - Log Analysis

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (23 reviews) | Not enough data | 
| **Decision Making** | 8.7 (23 reviews) | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 187 |
| **ThousandEyes** | N/A | N/A |

#### Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Performance Baselines** | 8.9 (162 reviews) | Not enough data | 
| **Performance Analysis** | 9.0 (168 reviews) | Not enough data | 
| **Performance Monitoring** | 9.2 (170 reviews) | Not enough data | 
| **AI/ML Assistance** | 7.7 (136 reviews) | Not enough data | 
| **Multi-System Monitoring** | 8.9 (155 reviews) | Not enough data | 

#### Response

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Dashboards and Visualization** | 9.1 (171 reviews) | Not enough data | 
| **Incident Alerting** | 8.9 (163 reviews) | Not enough data | 
| **Root Cause Analysis (RCA)** | 8.6 (156 reviews) | Not enough data | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (53 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (53 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (51 reviews) | Not enough data | 
| **Decision Making** | 8.2 (51 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Real User Monitoring (RUM)** | 8.6 (152 reviews) | Not enough data | 
| **Second by Second Metrics** | 8.5 (142 reviews) | Not enough data | 

#### Functionality

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Synthetic Monitoring** | 8.8 (149 reviews) | Not enough data | 
| **Dynamic Transaction Mapping** | 8.5 (143 reviews) | Not enough data | 
| **Load Balancing** | 8.2 (138 reviews) | Not enough data | 
| **Cloud Observability** | 8.8 (150 reviews) | Not enough data | 

### Digital Employee Experience (DEX) Management

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **ThousandEyes** | N/A | N/A |

#### Experience

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Telemetry Collection** | Not enough data | Not enough data | 
| **Feedback** | Not enough data | Feature Not Available | 

#### Management

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Digital Experience Score** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Budget Analysis** | Not enough data | Feature Not Available | 
| **Remediation** | Not enough data | Feature Not Available | 
| **Optimization** | Not enough data | Feature Not Available | 

#### Performance

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Troubleshooting** | Not enough data | Not enough data | 
| **Uptime Monitoring** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Resource Monitoring** | Not enough data | Feature Not Available | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.6/10 | 37 |
| **ThousandEyes** | N/A | N/A |

#### Alerts management

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Multi-mode alerts** | 8.4 (34 reviews) | Not enough data | 
| **Opimization alerts** | 8.3 (35 reviews) | Not enough data | 
| **Incident alerts** | 9.0 (36 reviews) | Not enough data | 

#### Monitoring

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Resource utilization** | 8.6 (36 reviews) | Not enough data | 
| **Real-time monitoring** | 9.4 (36 reviews) | Not enough data | 
| **Performance baseline** | 8.7 (36 reviews) | Not enough data | 
| **API monitoring** | 9.1 (36 reviews) | Not enough data | 

#### Automation

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Resolution automation** | 8.1 (35 reviews) | Not enough data | 
| **Automation** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Search** | 8.5 (35 reviews) | Not enough data | 
| **Reporting** | 8.6 (36 reviews) | Not enough data | 
| **Visualization** | 9.0 (36 reviews) | Not enough data | 
| **Track trends** | 8.4 (35 reviews) | Not enough data | 

#### Issue Resolution

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Root cause identification** | 8.3 (36 reviews) | Not enough data | 
| **Resolution guidance** | 8.2 (36 reviews) | Not enough data | 
| **Proactive identification** | 8.8 (36 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 7.9/10 | 37 |
| **ThousandEyes** | N/A | N/A |

#### Generative AI

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **AI Text Generation** | 7.3 (37 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (19 reviews) | Not enough data | 
| **Decision Making** | 8.1 (19 reviews) | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 18 |
| **ThousandEyes** | N/A | N/A |

#### Telemetry Collection & Ingestion - Observability

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Multi-Telemetry Ingestion** | 9.2 (16 reviews) | Not enough data | 
| **OpenTelemetry Support** | 9.4 (16 reviews) | Not enough data | 

#### Agentic AI - Observability Software

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 9.0 (15 reviews) | Not enough data | 

#### Visualization & Dashboards - Observability

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Service Dependency Mapping** | 9.4 (16 reviews) | Not enough data | 
| **Unified Dashboard** | 9.0 (16 reviews) | Not enough data | 
| **Trace Visualization** | 9.2 (16 reviews) | Not enough data | 

#### Correlation & Root Cause Analysis - Observability

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Cross-Telemetry Correlation** | 9.2 (16 reviews) | Not enough data | 
| **Root Cause Detection** | 9.4 (17 reviews) | Not enough data | 
| **Intelligent Alerting** | 9.3 (16 reviews) | Not enough data | 

#### Scalability & Ecosystem Integration - Observability

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Kubernetes Monitoring** | 8.9 (16 reviews) | Not enough data | 
| **Hybrid/Multi-Cloud Support** | 8.8 (16 reviews) | Not enough data | 

#### AI Features - Observability

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Predictive Insights** | 8.2 (16 reviews) | Not enough data | 
| **AI-Generated Incident Summaries** | 8.5 (16 reviews) | Not enough data | 
| **AI Anomaly Detection** | 9.0 (16 reviews) | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **ThousandEyes** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | New Relic | ThousandEyes | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Observability Software](https://www.g2.com/categories/observability-software)

**Unique to New Relic (9):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Incident Management Software](https://www.g2.com/categories/incident-management), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to ThousandEyes (2):** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring)


---
## Reviewer Demographics

### By Company Size

| Segment | New Relic | ThousandEyes | 
|---|---|---|
| **Small-Business** | 27.9% | 7.6% | 
| **Mid-Market** | 42.5% | 12.7% | 
| **Enterprise** | 29.5% | 79.7% | 

### By Industry

#### New Relic

- **Information Technology and Services:** 25.1%
- **Computer Software:** 17.6%
- **Financial Services:** 8.7%
- **Internet:** 8.0%
- **Retail:** 2.3%
- **Banking:** 2.0%
- **Entertainment:** 2.0%
- **Marketing and Advertising:** 1.8%
- **Education Management:** 1.8%
- **Telecommunications:** 1.2%
- **Other:** 29.5%

#### ThousandEyes

- **Information Technology and Services:** 23.1%
- **Computer Networking:** 12.8%
- **Computer & Network Security:** 10.3%
- **Computer Software:** 9.0%
- **Banking:** 5.1%
- **Hospital & Health Care:** 5.1%
- **Financial Services:** 3.8%
- **Oil & Energy:** 3.8%
- **Utilities:** 2.6%
- **Retail:** 2.6%
- **Other:** 21.8%

---
## Alternatives

### Alternatives to New Relic

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (320 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (399 reviews)
- [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (199 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)

### Alternatives to ThousandEyes

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews)
- [Catchpoint](https://www.g2.com/products/catchpoint/reviews) — 4.5/5 stars (112 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews)
- [Nexthink](https://www.g2.com/products/nexthink/reviews) — 4.6/5 stars (384 reviews)
- [Site24x7](https://www.g2.com/products/site24x7/reviews) — 4.6/5 stars (433 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews)
- [Zabbix](https://www.g2.com/products/zabbix/reviews) — 4.4/5 stars (208 reviews)
- [Paessler PRTG](https://www.g2.com/products/paessler-prtg/reviews) — 4.7/5 stars (209 reviews)
- [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (836 reviews)

---
## Top Discussions

### New Relic

- Title: [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) — 2 comments
  > **Top comment:** "Hi there! Thanks for your question. Full stack visibility refers to the ability to visualize, analyze, and troubleshoot your entire software stack in one..."
- Title: [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) — 1 comment
  > **Top comment:** "Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI..."

### ThousandEyes

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/new-relic-vs-thousandeyes)