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At a Glance
Market Segments
Mid-Market (42.3% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
$0.00
$9/month 11 monitors
New Relic
Star Rating
(580)4.4 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSite24x7
Star Rating
(387)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
$9/month 11 monitors
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Site24x7 excels in Systems Monitoring with a score of 9.8, providing comprehensive insights into system performance, while New Relic matches this score but is noted for its more advanced Machine Learning capabilities, scoring a perfect 10.0, which some users find beneficial for predictive analytics.
- Reviewers mention that Site24x7's Ease of Use is rated at 8.9, making it user-friendly for teams, whereas New Relic, with a score of 8.4, is perceived as slightly more complex, which can lead to a steeper learning curve for new users.
- G2 users highlight that Site24x7's Quality of Support is rated at 8.7, with many praising the responsiveness and helpfulness of the support team, while New Relic's support, rated at 8.5, is also good but has received feedback about slower response times during peak hours.
- Users on G2 report that Site24x7's Alerting features score 9.5, allowing for highly customizable alerts that help teams respond quickly to issues, while New Relic's alerting, rated at 9.7, is noted for its integration with various communication tools, enhancing team collaboration during incidents.
- Reviewers mention that Site24x7's Real-Time Monitoring capabilities score 9.2, providing immediate insights into cloud infrastructure, while New Relic, with a score of 9.1, is praised for its detailed dashboards that help visualize performance metrics effectively.
- Users say that Site24x7's Product Direction is rated at 9.6, indicating a strong commitment to continuous improvement and feature updates, while New Relic, with a score of 8.5, is seen as having a solid roadmap but with less frequent updates, leading some users to feel it lags behind in innovation.
Pricing
Entry-Level Pricing
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Site24x7
Starter
$9/month
11 monitors
10 basic monitors and 1 Advanced monitor at 1 minute polling frequency. Free trial offered for 30 days.
- 10 Websites/Servers
- 1 Application/Synthetic Web transaction
- 5 Network Interfaces
Free Trial
New Relic
Free Trial is available
Site24x7
Free Trial is available
Ratings
Meets Requirements
8.9
494
9.1
338
Ease of Use
8.4
500
8.9
345
Ease of Setup
8.7
283
8.9
304
Ease of Admin
8.5
197
8.9
293
Quality of Support
8.6
436
8.7
308
Has the product been a good partner in doing business?
8.5
189
8.9
274
Product Direction (% positive)
8.6
493
9.6
343
Features by Category
Operations
Not enough data
9.1
23
Not enough data
9.1
23
Not enough data
9.6
23
Not enough data
9.3
23
Cost Optimization
Not enough data
8.4
23
Not enough data
8.5
24
Not enough data
8.6
22
Administration
Not enough data
9.3
23
Not enough data
9.7
24
Not enough data
9.2
22
Agentic AI - Cloud Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.9
180
Not enough data
9.2
190
Not enough data
9.3
180
Not enough data
8.9
178
Not enough data
8.9
164
Not enough data
8.9
167
Agentic AI - Website Monitoring
Not enough data
7.6
23
Not enough data
7.3
23
Not enough data
7.2
23
Not enough data
7.5
23
Not enough data
7.3
23
Not enough data
7.3
23
Not enough data
7.4
23
Experience
9.5
22
Not enough data
9.0
20
Not enough data
9.0
21
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
Management
8.9
19
Not enough data
9.0
21
Not enough data
8.3
19
Not enough data
Performance
9.5
21
Not enough data
9.5
22
Not enough data
9.5
22
Not enough data
9.6
20
Not enough data
Functionality
Not enough data
9.2
50
Not enough data
9.3
49
Not enough data
8.3
48
Not enough data
8.9
48
Not enough data
8.5
48
Not enough data
8.5
48
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.1
128
Not enough data
9.3
128
Not enough data
8.3
109
Not enough data
8.8
108
Monitoring - Network Monitoring
Not enough data
8.3
30
Not enough data
8.1
30
Not enough data
9.3
29
Management
Not enough data
9.0
110
Not enough data
8.8
114
Not enough data
8.4
105
Analytics - Network Monitoring
Not enough data
8.4
27
Not enough data
8.3
24
Security - Network Monitoring
Not enough data
8.6
29
Not enough data
8.4
28
Not enough data
8.2
28
Network Performance - Network Monitoring
Not enough data
8.2
28
Not enough data
8.4
28
AI Automation - Network Monitoring
Not enough data
7.4
24
Not enough data
7.4
24
Not enough data
7.5
25
Agentic AI - Network Monitoring
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.4
13
Not enough data
7.4
12
Not enough data
7.6
12
Not enough data
7.4
13
Not enough data
7.4
12
Monitoring
8.9
89
Feature Not Available
8.7
92
8.8
123
8.9
87
Feature Not Available
9.1
90
9.2
132
8.9
22
8.1
20
Administration
8.6
86
9.1
127
8.6
82
8.8
113
8.5
78
8.4
108
8.8
21
6.9
17
Analysis
8.8
88
8.8
125
9.3
91
8.9
134
7.9
79
8.7
105
Agentic AI - Cloud Infrastructure Monitoring
8.3
19
5.8
8
8.3
19
5.6
8
8.0
19
5.5
7
8.0
19
5.5
7
8.2
19
5.2
7
8.2
19
5.5
7
AI Automation - Cloud Infrastructure Monitoring
8.2
18
5.2
7
8.1
18
5.5
7
Monitoring
9.5
73
Not enough data
9.4
72
Not enough data
9.1
59
Not enough data
7.9
18
Not enough data
Management Tools
8.7
56
Not enough data
9.2
62
Not enough data
8.9
61
Not enough data
Generative AI
7.9
29
Not enough data
8.0
30
Not enough data
Agentic AI - Incident Management
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Not enough data
Functionality
9.8
11
8.1
7
10.0
10
8.3
7
9.8
14
9.8
7
Issue Resolution
9.3
14
9.0
7
9.5
14
8.8
7
9.6
12
8.6
7
Management
9.6
15
9.5
7
9.7
15
9.5
7
9.4
15
9.3
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.3
100
Not enough data
9.2
102
Not enough data
9.0
99
Not enough data
Monitoring and Management
8.8
94
Not enough data
9.0
98
Not enough data
9.2
101
Not enough data
Agentic AI - Log Monitoring
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Not enough data
Visibility
9.2
94
Not enough data
9.2
91
Not enough data
9.0
91
Not enough data
Monitoring and Management
8.8
87
Not enough data
8.4
85
Not enough data
8.7
88
Not enough data
8.9
91
Not enough data
8.9
89
Not enough data
8.9
87
Not enough data
Cloud environment support
8.9
77
Not enough data
8.4
73
Not enough data
Agentic AI - Server Monitoring
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
Not enough data
Data Preparation
9.1
68
8.7
44
|
Verified
9.0
63
8.7
42
|
Verified
8.5
63
Feature Not Available
8.7
61
8.5
43
|
Verified
Analysis
9.1
63
8.6
45
|
Verified
9.1
65
9.0
45
|
Verified
9.2
69
8.8
47
|
Verified
9.1
69
8.7
47
|
Verified
9.4
70
8.9
46
|
Verified
8.9
64
8.6
39
|
Verified
Visualization
9.5
73
9.1
47
|
Verified
9.1
66
8.7
44
|
Verified
Agentic AI - Log Analysis
8.8
24
8.7
5
8.7
24
Not enough data
8.6
24
8.7
5
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Not enough data
Monitoring
8.9
164
8.8
93
9.0
168
8.8
96
9.2
168
9.0
98
7.8
138
8.3
71
8.8
153
9.0
95
Response
9.1
170
8.8
96
8.9
164
9.0
92
8.6
155
8.5
88
Agentic AI - Application Performance Monitoring (APM)
8.5
54
6.7
6
8.7
54
7.1
7
8.6
55
6.9
6
8.5
53
7.2
6
8.3
53
6.9
6
Performance
8.6
152
8.6
87
8.5
144
8.5
75
Functionality
8.8
151
8.7
75
8.5
145
8.5
72
8.2
140
8.5
70
8.8
151
8.5
74
Alerts management
8.4
34
Not enough data
8.3
35
Not enough data
9.0
36
Not enough data
Monitoring
8.6
36
Not enough data
9.4
36
Not enough data
8.7
36
Not enough data
9.1
36
Not enough data
Automation
8.1
35
Not enough data
8.4
36
Not enough data
Analysis
8.5
35
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
8.4
35
Not enough data
Issue Resolution
8.3
36
Not enough data
8.2
36
Not enough data
8.8
36
Not enough data
Management
Not enough data
8.1
17
Not enough data
8.5
17
Not enough data
8.6
17
Not enough data
9.1
17
Not enough data
8.7
17
Monitoring
Not enough data
9.3
17
Not enough data
8.6
18
Not enough data
9.1
17
Support
Not enough data
9.1
17
Not enough data
9.4
18
Not enough data
8.9
16
Agentic AI - Network Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
37
6.8
54
Agentic AI - IT Alerting
7.9
19
6.4
12
8.0
19
6.1
11
7.9
19
6.1
12
7.9
19
6.3
12
7.8
19
6.0
12
8.0
19
6.0
12
8.1
19
6.0
12
Telemetry Collection & Ingestion - Observability
9.2
16
Not enough data
9.4
16
Not enough data
Agentic AI - Observability Software
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Not enough data
Visualization & Dashboards - Observability
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Not enough data
Correlation & Root Cause Analysis - Observability
9.2
16
Not enough data
9.4
16
Not enough data
9.3
16
Not enough data
Scalability & Ecosystem Integration - Observability
8.9
16
Not enough data
8.8
16
Not enough data
AI Features - Observability
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Not enough data
Categories
Categories
Shared Categories
New Relic and Site24x7 are categorized as AIOps Platforms, Cloud Infrastructure Monitoring, IT Alerting, Log Analysis, Application Performance Monitoring (APM), and Observability Software
Unique Categories
New Relic is categorized as Server Monitoring, Log Monitoring, Digital Experience Monitoring (DEM), Container Monitoring, and Incident Management
Site24x7 is categorized as Database Monitoring, Website Monitoring, Cloud Cost Management, Network Management Tools, and Network Monitoring
Reviews
Reviewers' Company Size
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Site24x7
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.1%
Computer Software
17.9%
Financial Services
8.6%
Internet
7.9%
Retail
2.3%
Other
38.2%
Information Technology and Services
19.2%
Computer Software
15.0%
Computer & Network Security
10.0%
Financial Services
4.7%
Telecommunications
2.9%
Other
48.2%
Discussions
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
Can I pay month on month for the service?
2 Comments
CE
You sure can! You do get a discount if you pay/year though!
Read more
What is a Monitor? What are the lists of Basic and Advanced monitors?
1 Comment
Official Response from Site24x7
Monitor, in this context refers to a Website, Web application, Server, FTP Server running on a specific host/port. Site24x7 checks these monitors to make...Read more
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