# New Relic vs ServiceNow IT Operations Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that New Relic excels in providing a clear, real-time view of system performance, allowing users to catch issues immediately. This is particularly beneficial for teams that need to monitor application performance closely, as highlighted by users who appreciate the intuitive user interface and versatile dashboards.
- **Users say** that ServiceNow IT Operations Management shines in asset tracking and configuration management. Reviewers have praised its ability to deliver total infrastructure visibility, enabling organizations to map their entire IT estate in real-time, which is crucial for effective resource and cost planning.
- **According to verified reviews** , New Relic's ease of setup and user-friendly metrics make it a favorite among teams looking for quick implementation. Users have noted that the straightforward onboarding process significantly enhances their ability to monitor and analyze performance issues without the need for extensive training.
- **Reviewers mention** that ServiceNow IT Operations Management is particularly strong in environments where tracking configuration items is essential. Users have highlighted features like service discovery, which helps identify virtual machines and other assets, making it a robust choice for organizations with complex IT infrastructures.
- **G2 reviewers indicate** that while both products have similar star ratings, New Relic's overall user satisfaction is bolstered by its extensive review count, suggesting a more consistent user experience. Users appreciate the insights gained from New Relic, which have reportedly improved their application monitoring capabilities significantly.
- **Users report** that ServiceNow IT Operations Management offers strong performance in proactive identification and resolution guidance, making it a valuable tool for IT teams focused on maintaining system reliability. This proactive approach is complemented by its robust reporting features, which help teams stay informed about their IT operations.



| | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 586 | 446 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Enterprise (64.0% of reviews) | 
| **Entry Level Price** | $0.00 | No pricing available | 

---
## Top Pros & Cons

### New Relic

Pros:
- Ease of Use (150 reviews)
- Real-time Monitoring (137 reviews)

Cons:
- Expensive (83 reviews)
- Pricing Issues (68 reviews)

### ServiceNow IT Operations Management

Pros:
- Ease of Use (51 reviews)
- Visibility (44 reviews)

Cons:
- Learning Difficulty (29 reviews)
- Complexity (27 reviews)

---
## Ratings Comparison
| Rating | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
  | **Meets Requirements** | 8.9 (501 reviews) | 8.8 (127 reviews) | 
  | **Ease of Use** | 8.4 (507 reviews) | 8.2 (288 reviews) | 
  | **Ease of Setup** | 8.7 (289 reviews) | 7.9 (188 reviews) | 
  | **Ease of Admin** | 8.5 (199 reviews) | 8.4 (59 reviews) | 
  | **Quality of Support** | 8.6 (441 reviews) | 8.5 (203 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (191 reviews) | 8.8 (62 reviews) | 
  | **Product Direction (% positive)** | 8.6 (500 reviews) | 9.5 (121 reviews) | 

---
## Pricing

### New Relic

#### Entry-Level Pricing

Plan: Free (Forever)

Price: $0.00

Description: Start using New Relic with all the features you need for free forever.

Key Features:
- 1 free full user 
- Unlimited free basic users 
- Unlimited hosts and CPUs

[Browse all 4 editions](https://www.g2.com/products/new-relic/pricing)

#### Free Trial

Yes

### ServiceNow IT Operations Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.2/10 | 23 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Experience

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Real-Time Monitoring** | 9.6 (23 reviews) | Not enough data | 
| **Session Replay** | 9.0 (20 reviews) | Not enough data | 
| **Behavioral Analysis** | 9.1 (22 reviews) | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 9.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 
| **Decision Making** | 8.9 (9 reviews) | Not enough data | 

#### Management

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Content Management** | 8.9 (19 reviews) | Not enough data | 
| **Alerts** | 9.1 (22 reviews) | Not enough data | 
| **Budget Analysis** | 8.3 (19 reviews) | Not enough data | 

#### Performance

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Uptime Monitoring** | 9.6 (21 reviews) | Not enough data | 
| **Performance Monitoring** | 9.6 (23 reviews) | Not enough data | 
| **Issue Tracking** | 9.5 (23 reviews) | Not enough data | 
| **Resource Monitoring** | 9.6 (20 reviews) | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 99 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Monitoring

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Usage Monitoring** | 8.9 (89 reviews) | Not enough data | 
| **Database Monitoring** | 8.7 (91 reviews) | Not enough data | 
| **API Monitoring** | 8.9 (86 reviews) | Not enough data | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 9.0 (89 reviews) | Not enough data | 
| **Security and Compliance Monitoring** | 8.8 (21 reviews) | Not enough data | 

#### Administration

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Activity Monitoring** | 8.6 (85 reviews) | Not enough data | 
| **Multi-Cloud Management** | 8.5 (81 reviews) | Not enough data | 
| **Automation** | 8.5 (77 reviews) | Not enough data | 
| **Auto-Scaling & Resource Optimization** | 8.8 (20 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Reporting** | 8.8 (87 reviews) | Not enough data | 
| **Dashboards and Visualizations** | 9.3 (90 reviews) | Not enough data | 
| **Spend Forecasting and Optimization** | 7.9 (78 reviews) | Not enough data | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Multi-step Planning** | 8.2 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (18 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (18 reviews) | Not enough data | 
| **Decision Making** | 8.1 (18 reviews) | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **AI-Powered Anomaly Detection** | 8.1 (17 reviews) | Not enough data | 
| **AI-Driven Insight Recommendations** | 8.0 (17 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.5/10 | 75 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Monitoring

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Constant Monitoring** | 9.5 (73 reviews) | Not enough data | 
| **Timely Alerts** | 9.4 (72 reviews) | Not enough data | 
| **TIcket Accuracy** | 9.1 (59 reviews) | Not enough data | 
| **AI Monitoring** | 7.9 (18 reviews) | Not enough data | 

#### Management Tools

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Ticket Assignment** | 8.7 (56 reviews) | Not enough data | 
| **Standardization** | 9.2 (62 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.9 (61 reviews) | Not enough data | 

#### Generative AI

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Generation** | 7.9 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (30 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (16 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (16 reviews) | Not enough data | 
| **Decision Making** | 8.4 (16 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 9.6/10 | 15 |
| **ServiceNow IT Operations Management** | 8.4/10 | 140 |

#### Functionality

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Artificial Intelligence** | 9.8 (11 reviews) | 8.5 (34 reviews) | 
| **Machine Learning** | 10.0 (10 reviews) | 7.6 (16 reviews) | 
| **Systems Monitoring** | 9.8 (14 reviews) | 9.3 (55 reviews) | 

#### Issue Resolution

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Root Cause Identification** | 9.3 (14 reviews) | 9.3 (41 reviews) | 
| **Proactive Identification** | 9.5 (14 reviews) | 9.2 (37 reviews) | 
| **Resolution Guidance** | 9.6 (12 reviews) | 9.0 (27 reviews) | 

#### Management

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **System Integration** | 9.6 (15 reviews) | 9.2 (80 reviews) | 
| **Alerting** | 9.7 (15 reviews) | 8.9 (31 reviews) | 
| **Reporting** | 9.4 (15 reviews) | 9.1 (36 reviews) | 

#### Generative AI

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (10 reviews) | 

#### Agentic AI - AIOps Platforms

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | 
| **Decision Making** | Not enough data | 8.5 (8 reviews) | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 106 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Visibility

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (100 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.2 (102 reviews) | Not enough data | 
| **Reporting** | 9.0 (99 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Automation** | 8.8 (94 reviews) | Not enough data | 
| **Performance Baseline** | 9.0 (98 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.2 (101 reviews) | Not enough data | 

#### Agentic AI - Log Monitoring

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (33 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (33 reviews) | Not enough data | 
| **Decision Making** | 8.3 (34 reviews) | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.7/10 | 99 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Visibility 

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Dashboards and Visualizations** | 9.2 (95 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.2 (92 reviews) | Not enough data | 
| **Reporting** | 9.0 (91 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Multi-Server Management** | 8.8 (87 reviews) | Not enough data | 
| **Automation** | 8.4 (85 reviews) | Not enough data | 
| **Performance Baseline** | 8.7 (88 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (91 reviews) | Not enough data | 
| **Immediate Alert Notification** | 8.9 (89 reviews) | Not enough data | 
| **Proactive Server Monitoring Software** | 8.9 (87 reviews) | Not enough data | 

#### Cloud environment support

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | 8.9 (77 reviews) | Not enough data | 
| **Software Scaling** | 8.4 (73 reviews) | Not enough data | 

#### Agentic AI - Server Monitoring

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (17 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (18 reviews) | Not enough data | 
| **Decision Making** | 8.6 (17 reviews) | Not enough data | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 82 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Data Preparation

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Data Sources** | 9.1 (67 reviews) | Not enough data | 
| **Indexing** | 9.0 (62 reviews) | Not enough data | 
| **Automated Tagging** | 8.5 (62 reviews) | Not enough data | 
| **Data Blending** | 8.6 (60 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Track Trends** | 9.1 (62 reviews) | Not enough data | 
| **Detect Anomalies** | 9.1 (64 reviews) | Not enough data | 
| **Metric and Event Data** | 9.1 (68 reviews) | Not enough data | 
| **Search** | 9.0 (68 reviews) | Not enough data | 
| **Alerts** | 9.3 (69 reviews) | Not enough data | 
| **Live Tail** | 8.9 (63 reviews) | Not enough data | 

#### Visualization

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Dashboards** | 9.5 (72 reviews) | Not enough data | 
| **Data Discovery** | 9.1 (65 reviews) | Not enough data | 

#### Agentic AI - Log Analysis

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (23 reviews) | Not enough data | 
| **Decision Making** | 8.7 (23 reviews) | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.6/10 | 190 |
| **ServiceNow IT Operations Management** | 8.1/10 | 18 |

#### Monitoring

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Performance Baselines** | 8.9 (162 reviews) | 8.8 (11 reviews) | 
| **Performance Analysis** | 9.0 (171 reviews) | 7.8 (12 reviews) | 
| **Performance Monitoring** | 9.2 (173 reviews) | 7.9 (11 reviews) | 
| **AI/ML Assistance** | 7.7 (136 reviews) | 8.0 (10 reviews) | 
| **Multi-System Monitoring** | 8.9 (157 reviews) | 8.3 (13 reviews) | 

#### Response

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Dashboards and Visualization** | 9.0 (174 reviews) | 8.4 (15 reviews) | 
| **Incident Alerting** | 8.9 (165 reviews) | 8.6 (13 reviews) | 
| **Root Cause Analysis (RCA)** | 8.6 (158 reviews) | 8.2 (10 reviews) | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (52 reviews) | 8.3 (5 reviews) | 
| **Cross-system Integration** | 8.6 (54 reviews) | 8.1 (6 reviews) | 
| **Adaptive Learning** | 8.5 (53 reviews) | 8.0 (5 reviews) | 
| **Proactive Assistance** | 8.4 (51 reviews) | 7.8 (6 reviews) | 
| **Decision Making** | 8.2 (51 reviews) | 8.1 (6 reviews) | 

#### Performance

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Real User Monitoring (RUM)** | 8.6 (153 reviews) | 8.2 (11 reviews) | 
| **Second by Second Metrics** | 8.5 (142 reviews) | 8.0 (9 reviews) | 

#### Functionality

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Synthetic Monitoring** | 8.8 (149 reviews) | 8.0 (11 reviews) | 
| **Dynamic Transaction Mapping** | 8.5 (143 reviews) | 7.6 (11 reviews) | 
| **Load Balancing** | 8.2 (138 reviews) | 7.2 (10 reviews) | 
| **Cloud Observability** | 8.8 (152 reviews) | 7.8 (13 reviews) | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.6/10 | 37 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Alerts management

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Multi-mode alerts** | 8.4 (34 reviews) | Not enough data | 
| **Opimization alerts** | 8.3 (35 reviews) | Not enough data | 
| **Incident alerts** | 9.0 (36 reviews) | Not enough data | 

#### Monitoring

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Resource utilization** | 8.6 (36 reviews) | Not enough data | 
| **Real-time monitoring** | 9.4 (36 reviews) | Not enough data | 
| **Performance baseline** | 8.7 (36 reviews) | Not enough data | 
| **API monitoring** | 9.1 (36 reviews) | Not enough data | 

#### Automation

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Resolution automation** | 8.1 (35 reviews) | Not enough data | 
| **Automation** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Search** | 8.5 (35 reviews) | Not enough data | 
| **Reporting** | 8.6 (36 reviews) | Not enough data | 
| **Visualization** | 9.0 (36 reviews) | Not enough data | 
| **Track trends** | 8.4 (35 reviews) | Not enough data | 

#### Issue Resolution

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Root cause identification** | 8.3 (36 reviews) | Not enough data | 
| **Resolution guidance** | 8.2 (36 reviews) | Not enough data | 
| **Proactive identification** | 8.8 (36 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 7.9/10 | 37 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Generative AI

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Generation** | 7.3 (37 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (19 reviews) | Not enough data | 
| **Decision Making** | 8.1 (19 reviews) | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | 8.9/10 | 18 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Telemetry Collection & Ingestion - Observability

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Multi-Telemetry Ingestion** | 9.2 (16 reviews) | Not enough data | 
| **OpenTelemetry Support** | 9.4 (16 reviews) | Not enough data | 

#### Agentic AI - Observability Software

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 9.0 (15 reviews) | Not enough data | 

#### Visualization & Dashboards - Observability

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Service Dependency Mapping** | 9.4 (16 reviews) | Not enough data | 
| **Unified Dashboard** | 9.0 (16 reviews) | Not enough data | 
| **Trace Visualization** | 9.2 (16 reviews) | Not enough data | 

#### Correlation & Root Cause Analysis - Observability

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Cross-Telemetry Correlation** | 9.2 (16 reviews) | Not enough data | 
| **Root Cause Detection** | 9.4 (17 reviews) | Not enough data | 
| **Intelligent Alerting** | 9.3 (16 reviews) | Not enough data | 

#### Scalability & Ecosystem Integration - Observability

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Kubernetes Monitoring** | 8.9 (16 reviews) | Not enough data | 
| **Hybrid/Multi-Cloud Support** | 8.8 (16 reviews) | Not enough data | 

#### AI Features - Observability

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Predictive Insights** | 8.2 (16 reviews) | Not enough data | 
| **AI-Generated Incident Summaries** | 8.5 (16 reviews) | Not enough data | 
| **AI Anomaly Detection** | 9.0 (16 reviews) | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **ServiceNow IT Operations Management** | 9.2/10 | 7 |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | 9.3 (7 reviews) | 
| **SLI & SLO Management** | Not enough data | 9.5 (7 reviews) | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | 9.4 (6 reviews) | 
| **Alert Correlation & Noise Reduction** | Not enough data | 9.4 (6 reviews) | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | 9.3 (7 reviews) | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | 8.6 (6 reviews) | 
| **Human-in-the-Loop Remediation** | Not enough data | 9.0 (7 reviews) | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

### Enterprise AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### AI & Conversational Intelligence - Enterprise AI Chatbots

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Retrieval-Augmented Generation (RAG)** | Not enough data | Not enough data | 
| **Natural Language Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversations** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 

#### Knowledge & Data Integration - Enterprise AI Chatbots

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Real-Time Data Retrieval** | Not enough data | Not enough data | 
| **API & Custom Data Connectors** | Not enough data | Not enough data | 
| **Knowledge Base Integrations** | Not enough data | Not enough data | 
| **CRM & ERP Integrations** | Not enough data | Not enough data | 

#### Security, Governance & Compliance - Enterprise AI Chatbots

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Role-Based Access Controls** | Not enough data | Not enough data | 
| **Data Residency Controls** | Not enough data | Not enough data | 
| **Response Guardrails** | Not enough data | Not enough data | 

#### Administration & Deployment - Enterprise AI Chatbots

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **Escalation Workflows** | Not enough data | Not enough data | 
| **Conversation Analytics** | Not enough data | Not enough data | 
| **Multi-Channel Deployment** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **New Relic** | N/A | N/A |
| **ServiceNow IT Operations Management** | 8.4/10 | 89 |

#### Analysis

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.5 (47 reviews) | 

#### Platform

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 8.7 (41 reviews) | 
| **Remote Access** | Not enough data | 8.5 (32 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.9 (39 reviews) | 
| **Asset Tracking** | Not enough data | 8.9 (57 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.8 (43 reviews) | 

#### Security

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.7 (34 reviews) | 
| **Patch Management** | Not enough data | 8.2 (33 reviews) | 
| **Disaster Recovery** | Not enough data | 7.9 (32 reviews) | 
| **Service Management** | Not enough data | 9.1 (52 reviews) | 
| **Workflow Management** | Not enough data | 9.0 (54 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (14 reviews) | 
| **Decision Making** | Not enough data | 8.6 (15 reviews) | 

---
## Categories
**Shared Categories (3):** [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm)

**Unique to New Relic (9):** [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Observability Software](https://www.g2.com/categories/observability-software), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Incident Management Software](https://www.g2.com/categories/incident-management), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools)

**Unique to ServiceNow IT Operations Management (2):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Enterprise AI Chatbots Software](https://www.g2.com/categories/enterprise-ai-chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | New Relic | ServiceNow IT Operations Management | 
|---|---|---|
| **Small-Business** | 27.8% | 11.6% | 
| **Mid-Market** | 42.7% | 24.4% | 
| **Enterprise** | 29.6% | 64.0% | 

### By Industry

#### New Relic

- **Information Technology and Services:** 25.1%
- **Computer Software:** 17.5%
- **Financial Services:** 8.7%
- **Internet:** 8.0%
- **Retail:** 2.3%
- **Banking:** 1.9%
- **Entertainment:** 1.9%
- **Marketing and Advertising:** 1.8%
- **Education Management:** 1.8%
- **Telecommunications:** 1.2%
- **Other:** 29.7%

#### ServiceNow IT Operations Management

- **Information Technology and Services:** 21.1%
- **Financial Services:** 8.0%
- **Insurance:** 7.6%
- **Hospital & Health Care:** 6.8%
- **Consulting:** 5.6%
- **Manufacturing:** 5.2%
- **Banking:** 4.0%
- **Computer & Network Security:** 4.0%
- **Utilities:** 3.6%
- **Computer Software:** 3.2%
- **Other:** 31.1%

---
## Alternatives

### Alternatives to New Relic

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (725 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (480 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (645 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (328 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (403 reviews)
- [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (219 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (303 reviews)

### Alternatives to ServiceNow IT Operations Management

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (725 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (967 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (434 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4643 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (645 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (125 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1223 reviews)

---
## Top Discussions

### New Relic

- Title: [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) — 2 comments
  > **Top comment:** "Hi there! Thanks for your question. Full stack visibility refers to the ability to visualize, analyze, and troubleshoot your entire software stack in one..."
- Title: [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) — 1 comment
  > **Top comment:** "Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI..."

### ServiceNow IT Operations Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/new-relic-vs-servicenow-it-operations-management)